The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I wired someone money. The person never received the because western union cancelled the transaction and never credited my bank account. The original transaction was 5/8/18. I've been calling for a year to receive a refund and all I get is the run around.
Dear ***, Western Union is writing in response to the complaint we received from you through the Revdex.com. In your complaint, you indicate that you have not received a refund from Western Union for a money transfer that was initiated on May 12, 2018. We have investigated this matter and our records confirm that the transaction was cancelled on the same day that it was initiated. Please be advised that Western Union does not charge your account unless the order is successful, If the transfer is not approved, or is cancelled by the sender, the charges are not applied. Western Union sends a request to release the hold to the account within 12 hours, depending on the bank’s procedures it may take several business days for the bank to release the hold they placed on your account. If the funds were not placed back into your account, you will need to contact your Bank for further investigation. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely,
Executive Resolutions Department Western Union
I canceled a money yransfer 6/4/19 conf# ***. The amount was for 260.00 and 16.00 service charge fee I paid total of 275.00. I received the refund on 6/6/2019 for only $260 minus the service fee I called western union and they kept hanging up on me and then later acted like they could not hear me. I did a cancelation last week on a money transfer but I received all the money back including the service fee and I canceled my money transfers for the same reason
Dear ***:
Western Union is writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that on June 4, 2019 you initiated a Western Union Money Transfer and later decided to cancel the transaction because your intended receiver was unable to collect the funds. You stated that the transaction was refunded back to you; however, we did not include the service charge of $15.50.
When a Western Union Money Transfer is initiated and later cancelled at the customer’s request, the service charge assessed to the transaction will not be refunded. Service charge refunds occur if Western Union makes an error processing the transaction. No errors occurred in processing your transaction.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
too pensive for the horrible customer service provided. this people take your money then decide to cancel your transfer for no reason and then take 5 days to refund your money. I send money every month to same recipients and suddenly I get issues in every transaction. I would recommend people using a different service for the money transfer. this people are horrible.
I typically utilize Western Union (from hereon recognized and mentioned as WU) to pay my mortgage. Recently, due to the negligence of the postal system, my money order was lost in the mail as found out by way of the mortgage company contacting me to tell it had never arrived. I then was then directed as to how to go about being refunded for this money order so that I may go about paying my mortgage another way, it getting lost that one time was enough for me. The process was painless and I actually received my refund check by WU in the mail a lot sooner than expected. Unfortunately, no sooner than it arrived I realized that I couldn't cash it. You see, I am disabled, and although I have been for sometime now, I am newly housebound due to the many precautions to be taken in light of a recent very serious surgery. It's because of this that I thought to ask my daughter to deposit it into her banking account so that she could pay my mortgage for me. However, and also unfortunately they do not except signed over or third-party checks like that.I thought that WU could reissue the checks in my daughter's name so, again she could deposit them, and I could pay my mortgage. I spoke with a nice representative name Angel,She walked me through how to go about having the checks reissued. Simple: write a letter (email) explained your seasonings to have the reissued and authorizing to do so to the new payee and just providing a photo ID of my daughter. All of these things were provided and I called back to confirm they were received. I spoke with Angel again and she confirmed everything and we hung up with the knowledge that the new checks would be mailed out within the next 1 to 3 days. However, two weeks have now passed and I've still not gotten them. I called WU again today, 6/4/19, and spoke with Alex who explained that I would not be getting any new checks my daughter can deposit and that they never planned to! I'm outrage because they could have at least called or emailed me notifying me.
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 6/5/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you had issues cashing a money order refund.
Per our phone conversation today you had advised me that you were able to cash the refund.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at***.
Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
Today I learned that my Western Union account had been accessed by an unknown person. In today's cyber security world, I expect a company like western union to do better. I received an email at 2:22 PM that my profile had been updated and that if it wasn't me who had done that, to contact them at the number listed. I did not see the email immediately. At approximately 3:45 PM I learned that my bank account had been drained and was at a negative balance. It was then that I realized the problem. Despite the fact that in my 10 year history with WU, I have never sent money Internationally, some accessed my account, changed the password, and made 3 large transactions to send money to someone in Mexico. The first transaction was completed and the receiver picked the $750. The remaining 2 transactions were not completed because they had already cleaned out my checking account. This all occurred within a few minutes of the email saying to contact them if it was not me who updated my profile. In fact, I received the email of the first transaction within 60 seconds of the email notifying me of the profile update - far too little time to actually tell them it wasn't me. I immediately contacted my bank and turned off the account that was in my profile. I could no longer access my WU account. I contacted WU at the number from the email. I was on the phone with them for over an hour and became quite frustrated with their complete lack of understanding. I learned that all 3 people I talked to were also in Mexico and I was not able to fully understand them due to their accent. In any case, the outcome is that I am to take the case number they gave me and take to the local police (I am in Salisbury, MD USA) so that they may investigate. I asked them if I am expected to believe that the local police 1, have the resources to carry-out such an investigation, and 2, how would they even know how to begin an investigation in Mexico. These concerns went unanswered and I was only told that that was all they could do. This seems like a convenient manner in which to pass the buck off on the local ;police who cannot possibly carry-out such an investigation.
Dear Mr.,
This is in response to a complaint you filed with the Revdex.com.
We appreciate your patience while we carried out an investigation into your concerns.
Western Union has investigated this matter; our records indicate that:
1. On 6/4/2019 at 2:22 PM Eastern Standard Time, an online money transfer was initiated for $757.00 USD to *** in Mexico corresponding to Money Transfer Control Number (MTCN) .
a. On 6/12/2019 at 9:31 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Mexico to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. A refund is not available as Western Union’s policies and procedures were properly followed.
b. In this case Western Union has proceeded with blocking the mentioned recipient from sending or receiving Western Union money transfers.
Our records also indicate that you have placed a charge-back claim with your bank, and you will be obtaining a refund from your bank.
2. On 6/4/2018 at 2:39 PM Eastern Standard Time, an online money transfer was initiated for $507.00 USD to *** in Mexico corresponding to Money Transfer Control Number (MTCN) .
a. This transfer was stopped by our Fraud Monitoring Team; therefore, you were not charged for this transfer.
3. On 6/4/2019 at 2:38 PM Eastern Standard Time, an online money transfer was initiated for $807.00 USD to *** in Mexico corresponding to Money Transfer Control Number (MTCN) ***.
a. This transfer was stopped by our Fraud Monitoring Team; therefore, you were not charged for this transfer.
When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on 06/04/2019 via fraud case number: ***. Furthermore, Western Union has taken the necessary steps to deactivate your personal customer profile at this time.
To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know.
Due to consumer protection and privacy laws, we are unable to release any additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their criminal investigation.
The aforementioned request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
12500 E. Belford Avenue, M21A2
Englewood, CO 80112
Email: ***
Western Union also recommends that you contact your bank about the unauthorized charge(s) on your account. You may want to inquire about any available options they may offer, in order to avoid further unauthorized use of your bank account(s) or debit/credit cards.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I purchased a $399.00 Western Union money order on 04/08/2019 at a local store in florida called Publix.
I mailed the Money order to a business to purchase a product. I later asked the business owner to whom I mailed the money order to please not cash the money order because I changed my mind. I filled out a refund form for western union and sent them a personal Bank account check for western unions refund charge of $15.00 ck # *** from my bank . Western union cashed my ck on 04/22/2019 I contacted western union several times and spoke to different people who assured me my check was mailed . after made contact again telling them that I still have not received my money order refund ck I still have not received my check.
Western Union Reference #***
***,
Western Union is writing in response to the complaint we received from you dated 6/4/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are seeking a refund for a money order.
Please be advised that we have processed a refund to you and it should be arriving to you within the next business day as we have sent it to you via overnight service.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at***.
Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
Revdex.com:
To whom it may concern . I did receive my check from Western Union I want to thank you so much for your time looking into this matter. Sincerely
I have been a customer of Western Union for four years, sending money from the US to Chile each and every month. I almost always use the Western Union app on my phone to do this. This morning, as usual, I used the app to initiate a transfer to the same receiver as always. A confirmation number appeared on the screen, as always, but I did not worry about writing it down because I always, automatically, receive an email confirmation with the number, as well. This email is what I use to send the confirmation number to my receiver in Chile, who is not able to process the transfer without that number. Today, however, I did not receive a confirmation email. I called Western Union customer service to resolve the issue, and after spending 4 hours speaking with 4 different people and making various calls, the problem is still not resolved. The money has been taken out of my bank account; however, no one can pick it up in Chile without the number. I made a very simple request: for WU to re-send the email confirmation. One of the individuals was Ivan, a supervisor who promised to look into it and call me back in 20 minutes. An hour passed, and I never heard from him again. Each one of them told me that they could not give me the confirmation number over the phone due to "company policies." They then directed me to look in the "History" section of my account; however, none of them seemed to realize that, as it clearly states at the top of the page, only completed transactions appear in the history. Because I don't have a confirmation number, my receiver is unable to pick it up, so my money is being held in limbo as a result of what is clearly a technical error on WU's part. After 4 years of transferring hundreds of dollars every month through this service, I expected more; I expected more effort to resolve the issue of a valued and loyal customer.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Western Union has processed a refund for the principal and charges in the amount of $ 403.00. This refund was issued to your card account ending in 6230. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; credit or debit card refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted timeframe, please contact us directly at the number or email address referenced below so we may further assist you.In addition, our records indicate that the email confirmation was sent to the email address on file : ***. If you can’t see the email, be sure to check your junk or spam folder.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Up until this year I was able to use my account for money transfers. Then one day it stopped, I contacted Western Union several times and one representative finally told me my account was suspended and needed to be reinstated by the GCR team which handles reinstatements for Western Union. I provided them all the items they requested, many of which were personal like salary information, check stubs, forms a of ID, flight information for previous trips to where I have wired money, etc. All to prove I was who I was and that I had legitimate reasons to make the money transfers I was making.
Last week I received an email stating in 72 hours my account would be restored due to the review of the materials I sent.
But 72 hours later I received error message C7777 which I was told by a Customer service rep meant my account was restricted from sending money. They told me to contact GCR, so I did and today they responded nothing is wrong with my account.
When I called customer service I had to explain my problem and they want me to contact GCR and make my transfers at an agent location. It is as if they just took all my personal information and did nothing with it.
The reason I sent all of my personal information was so that this issue could be resolved but instead I've given up my private information and western union refuses to explain to me why my account is not restored. One team says it is and the other says it isnt and in the end I'm the one who has to reach out to both of them.
Dear ***:
Western Union is writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint you expressed concern that we have suspended your ability to use our money transfer services. You stated that even after completing the Western Union Global Reinstatement process, you are still unable to transact.
We have investigated this matter and our records show that on May 21, 2019, we approved your reinstatement request. You are now able to send and receive Western Union money transfer transactions. Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Fraud was done on the account and I was told to go to Western Union to obtain the necessary information as to the funds. Up to date they have still not given me any info
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 05/31/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you needed some information from WU.The specific information you requested was never given. For this reason, it is unclear how Western Union can assist with your inquiry. We have made multiple attempts to gather additional information from you via e-mail.This case will be closed due to no response. If you choose to respond with providing the requested information, Western Union will reopen the case and make our best attempt to accommodate your needs.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I was sent funds from a family member and there was an error code C5149 claiming there was some error with the receivers information. I called into customer service after I verified with the sender the info was correct. After still having issues I called back into customer service after I was told to call back with the sender with me on the line. I was on the phone for almost twenty minutes when the rep told me something that made no sense which was that my mother had sent too much money or that I had received too much money and thats why the transaction wasnt going through after knowing that was not a factor since I had not received funds in months I asked to speak to a supervisor. The supervisor got on the phone very nasty, unprofessional and rude and wanted to demonstrate his incompetence by immediately saying he would not speak on a conference call. When I informed him we were already on a conference call with the previous agent for over 15 minutes he began to raise his voice to over talk me and say " you have 5 seconds to hang up the call or I will." Then the half bad english speaking "supervisor" hung up on me and my mother. When calling back to customer service I was placed on endless holds and refused to be transferred to a supervisor. After the third attempt I finally got a supervisor who alleged he had no way of finding the name of the supervisor and that they would review the call history. I spent over an hour going back and for and on hold with western union.
Western Union Reference Number: ***
Dear ***. ***,
Western Union is writing in response to the complaint received from you through the Better Business portal. In your complaint, you indicate that you experienced unacceptable customer service when communicating with our customer service center to obtain assistance collecting a transaction sent to you. You are requesting corrective action against the customer service representatives. You also request a full refund of the transaction you were unable to collect. You further request compensation for the incident.
Western Union has completed its investigation into this matter; please be advised that Western Union has processed a full refund of the transaction on 6/6/2019. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; credit or debit card refunds may take up to seven business days to process. In the event that the funds have not been returned, please advise the sender to contact us directly at the number or email address referenced below so we may further assist her.
Please note that due to privacy concerns, we cannot provide you additional information about the transaction as you are not the original sender. We recommend contacting the sender directly in order to obtain additional transactional information and to confirm the refund has been received.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
Please note that no compensation will be provided as it is stated in our Terms and Conditions which you can find by visiting: https://www.westernunion.com/us/en/terms-conditions.html.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I bought a $300 dollar money order from Kroger. I bought it for *** on March 5, 2019 and when I took it to ***, they informed me that it was no good. I have receipts that I purchased the money order and went to my bank, *** to confirm my account was debited $300 and it was. I contacted Western Union, the Money Order Division and on March the 8th I mailed in all of my receipts, proving I purchased the money order and asked for a refund. As of today, May 23, 2019 I have still not received my refund. When I called Western Union, the Money Order Division, yesterday I was told I would be charged a $15 processing fee.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 05/24/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of your money order.Western Union confirmed that a refund was sent to you on 05/28/2019 via check #: ***. Furthermore, we confirmed that the check was cashed by you on 06/05/2019.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I transferred money to Indonesia and the current market price was 14400 and Western Union quoted at 12300 this is very low even for other exchanges. Western Union is not quoting the prices as it should be. Please explain why the price is so low compared to what it actually is.
Western Union Reference # ***,Western Union is writing in response to the complaint we received from you dated 5/16/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you do not agree with the exchange rate for a transfer you sent to Indonesia.When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel and location based on a number of factors. Fees and rates are subject to change without notice. The typical exchange rate is adjusted 1-3 times a day, but exchange rates can change at any given time of day, any number of times, subject to the currency volatility. The exchange rate between our online services and retail agent locations may also vary depending on the aforementioned factors.At this time, we have confirmed that no errors were made by Western Union with regards to your transactions exchange rate. As your transaction was Fixed on Send, the exchange rate provided on the Senders receipt at the time a transaction was finalized would be the same rate that was paid out to your receiver in Indonesia.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***.You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Bradly *** of *** agreed to ship a female Chinese Shar Pei puppy to me on limited registration with show rights for $3000 US, including shipping. (See Bradly *** Shar Pei Purchase Agreement).
I sent him a $1000 US deposit on November 4, 2018 via Western Union to reserve the puppy. I sent him $2000 US on November 25, 2018 to pay for the puppy and shipping costs.
Three days prior to her scheduled flight, on December 13, 2018, Brad cancelled the flight stating he had concerns about her health. He delayed having her checked out until January 11, 2019 where I was sent a vet report stating she was not cleared to fly.
I was given options: reimbursement, another puppy from the same litter, another puppy from a future litter. I opted for another female puppy from the same litter. More delays and lack of communication occurred.
On January 22, 2019, I received an email stating that the second puppy could not be cleared to fly for health reasons. I requested a refund. He agreed but stated he would deduct the original flight costs. I responded and stated that I am not responsible for the flight costs as it was he that cancelled the flight and should not have scheduled a flight if the puppy was not cleared. He stated he would reimburse me when he had funds.
I requested the $3000 US I paid to be sent by February 6, 2019. He has stopped communicating with me. I sent subsequent requests via email on January 26, 2019, January 31, 2019, and February 2, 2019 with no response.
Per Western Union's website, they state to report fraud. https://www.westernunion.com/us/en/fraudawareness/fraud-report-fraud.html
I filed a fraud report (Reference Number: ***) and they responded on 2/14/2019 by stating: Thank you for contacting us about your money transfer. It is unfortunate to hear that that you been a victim of fraud. Please find the transaction details below: Please be advised that we have investigated this matter and determined that you are not eligible for a refund.
As a valued customer, Western Union would like to remind you that information about fraud awareness and how to avoid being a victim of fraud can be found at any of the following locations:
Western Union’s website: https://www.wu.com/fraudawareness, which includes information and videos YouTube: search by the following key words – Western Union Fraud Awareness Western Union accounts in Twitter and Facebook.
Thank you for being a valued customer.
Yours sincerely,
Marija ***
Global Customer Care Claims
Upon receipt of this email, I contacted their customer service agent to find out why I was not protected against fraud. They said that since I paid using a credit card, my credit card company would provide the protection and directed me to ***. I went through the fraud dispute process with *** and was informed today that they will not provide fraud protection.
Because Western Union does not indicate on their site that they will not provide fraud protection and they indicate that they will assist in fraud cases, I feel they should provide the protection necessary.
Dear ***:
Western Union is writing in response to the recent complaint received from the Revdex.com (Revdex.com). In your complaint, you expressed concern that you sent money to purchase a puppy and the receiver never sent you the puppy.
Western Union has investigated your concerns; Our records indicate that on November 25, 2018, you sent one transaction from United States totaling $2,000.00 to a consumer located in Australia.
MTCN: XXX-XXX-***
On November 25, 2018 at 6:04 PM Eastern Standard Time, you initiated a transfer for $2,000.00 to Bradly A. *** in Australia.
On November 25, 2018 at 6:49 PM Eastern Standard Time, a person with identification bearing the name of Bradly A. *** went to an agent location in Australia to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed, and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.
Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.
Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud.
When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on February 13, 2019, fraud case number: ***.
Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I have used western union to send money to a family that I met on a mission trip to Honduras for only a few months. For the past six years, I have always used my bank to send $ but I moved and do not have the bank anymore. I decided to try Western Union but will not any more. I was concerned because I found charges on my credit card that was for a cash advance. I never do cash advances and it was determined that the company Western Union coded my charge as a cash advance. Had I known (I am sure it may be in the fine print somewhere) that it would be coded that way, I would have used another payment method. I have a large balance with my credit card company and it will be months before I can pay it down (not WU's fault), HOWEVER all payments that I make will go toward my revolving balance NOT the cash advance balance (standard with all credit card companies). Interest rate on cash advances is HUGE - over 27%!!!
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 05/13/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you believed that Western Union had charged your transaction as a "cash advance.".When choosing a money transmitter, carefully compare the transfer fees. Fees may vary by brand, channel and location based on a number of factors. Fees are subject to change without notice. You may find additional information regarding fees at www.westernunion.com under our Terms and Conditions.Regarding your specific concerns, Western Union does not have the ability to apply a "cash advance" charge to your credit card or account associated with your banking institution. This type of charge is something that is determined and implemented solely by your bank/credit card company. Please contact your banking institution for more information as to why they treated your transaction as a "cash advance".We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Western Union failed to honor a $500.00 money order that was purchased by me and issues to me. When it got to the bank, the money order bounced. This was on March 18. After weeks of being tossed around by their customer service center, they are still holding that $500 dollars and refuse to send it over. Every time I call them, they say it will be sent to my account in 5 business days. When I call back, they just extend the amount of time it will take.
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 5/9/2019 which was addressed to the Revdex.com. In your complaint, you indicate that a money order you deposited was rejected by your bank.
Please be advised that the money order was presented for payment twice on 3/7/2019 (PAID) and 3/13/2019 (RETURNED). A letter of explanation and Source of Receipt was sent to you on 3/6/2019. You will need to address this matter with the Bank of First Deposit (***), since the funds were paid. For your convenience we has attached copies of the letters we sent to you previously.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and do not find this response satisfactory. I will continue to research this case and try to discover where the mistake was.
Sincerely
I was wanting to use Western Union to send my landlord rent payment. When I sent the money via Western Union, they emailed me saying they put my money transfer on hold due to security reasons and needed a copy of my landlords ID from me to be emailed to them. Looking to cancel this transaction, there weren’t any options to cancel or edit this money transfer. I then called the Western Union Customer Service twice and they repeated that they could only cancel if I send them an email of my landlords ID. Due to security and privacy reasons for my landlord, I am unable to acquire or send such information needed to cancel this money transfer. I explained to them many times that I will be unable to retrieve the ID, and that my landlord is also unable to send their ID. I even told them that I, the original sender of the money transfer, will give consent to cancel this transaction. I dont see the reason why they still need the receivers information if I want to cancel sending my own money. I just simply want to cancel and receive a refund, I do not mind paying any small cancellation fee. This should be a simple cancel transaction with my consent.
Dear Mr.,
This is in response to a complaint you filed with the Revdex.com.
Please note that we have concluded our investigation of your Complaint. Thank you for your patience while we carried out our investigation.
Our records indicate that on 5/1/2019 you initiated a Western Union money transfer via our online service, in the amount of $650.00 from the United States via Money Transfer Control Number (MTCN): .
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
As a result of the aforementioned; our Security department required a copy of your receivers Identification as well as additional identifying information for verification purposes.
Western Union has made several attempts to collect the following information from you in order to release the referenced transaction:
· Photo Identification for the Sender/Receiver or Letter of Explanation as to why Identification cannot be provided for the Sender/Receiver
· Place of Birth of the Sender/Receiver
· Date of Birth of the Sender/Receiver
· Purpose of the money transfer
· Occupation of the Sender/Receiver
Western Union has not received any of the requested information or documentation to date. Our records currently indicate that you placed a chargeback with your bank and funds were returned on May 9, 2019.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: 60189915 . You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Someone drained my checking account using Western Union on April 29th 2019. This company has made it very easy for criminals to steal from innocent people. There is no real process to validate anyone. The company takes no responsibility when people are victimized. I was given the run around and flat out told I was screwed and to contact my bank. Why are they in business an dhow is this legal?
I need copies of receipts/transaction IDs for funds sent to a ***, ***. ***. I believe the transaction periods are from 2010 to 2019, just to be thorough. I've requested similar information in the past, Western Union rep requested a research form filled out, emailed back twhich I did. Once received, the rep claimed the form was not completely filled out which it was and I have a copy of the email I sent with file attached showing the completed form, front and back. I believe a similar experience will occur again in this case, I want the Revdex.com to be aware of this in case it does. .
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 5/1/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you have not received a copy of your transaction history and copies of the receiver's IDs.
Our records indicate that we have not received a complete Customer Access Request form from you. In order for us to assist you further please complete the attached form completely, once we have received the required document from you we will be happy to assist.
Western Union will not be able to provide you with a copy of the receiver's IDs as requested as it would be a violation of consumer protection and privacy laws.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
The administrator has requested copies of receipts, specifically. It appears they may deny my claim if they do not receive them by June 30th.. These transactions were done on Westernunion.com, another Western Union rep stated receipts are available for transactions done via their site but not in person. This rep is from the privacy Dept, I believe , we exchanged emails earlier this morning.
Sincerely
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 06/20/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting receipts along with your transaction history report so that you may provide it to the remission administrator.Unfortunately, our customer access request form department cannot produce physical receipts upon request. Western Union is only able to provide you with the transaction history report. If you are hoping to locate specific receipts from transactions that may have been sent via wu.com, you may be able to locate that information via your MyWU profile.Additionally, please be aware that Western Union's retention policy is for five (5) years. In this instance, our records only show transactional records starting from June 2014 through June 2019. We have sent you the transactional history request for this time period under separate cover. We sincerely regret any inconvenience this matter may have caused.If you have any further questions regarding the status of your claim with the remission administrator, we encourage you to contact them directly.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
My western union account has been disabled and restricted since last October of 2018. And I have no clue of why it will be disabled and restricted.I have spoken to numerous managers and representatives from Western Union and each and one of them told me after doing deep research that, “my account is not disabled and restricted I can send and receive money online and at the western location as well” But when I try sending and receiving money online and at the western union location, it’s still saying my western union account is still disabled and restricted” after being told by managers and representatives over the phone at Western Union. Western Union has sent me a questionnaire documents for my prove of identity etc. I have completed this questionnaire including, my ID, proof of address, my address of where I work, my bank statement, my pay stub and picture of my fiancé and I. Because they wanted proof of how my fiancé and I looked and who I’m receiving and sending money to, which I thought was very odd for a company to ask for such information. I sent this questionnaire at least FOUR TO FIVE TIMES so my account can be un disabled and un restricted. They received my all of my questionnaires documents and my personal information and proved it and told me that my account is un disabled and unrestricted. But when I try sending or receiving money online or at the western Union location, my account is still disabled and restricted. I been told misleading and unaccurated information about my western union account and I want Western Union to fixed my account properly so I can use Western Union account again!
Western Union Reference ***
***
Western Union is writing in response to the complaint we received from you dated 4/29/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are restricted from using Western Union services.
Please be advised that we have reviewed your Global Reinstatement request and we have determined that in 72 hours, you will be able to send and receive Money Transfers utilizing Western Union services.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us [email protected] and provide the Western Union Reference #***.
Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
Complaint: ***
I am rejecting this response because: To be honest, I want to make sure that I am told the truth that I am able to use Western Union Services. I was told misleading information by representatives numerous of times that my account was fine and I was able to send and receive money online and at the location and I wasn’t able to. I want to make sure that this statement is true that I will be able to use my western union account within 72 hours...
Sincerely
I feel as though I've been assaulted. Trying to send money to my vacationing granddaughter in Jamaica, WI was a quite a trial. If my granddaughter's well-being depended on my sending her that money, the result would have been dire. After being grilled with incessant questions which had nothing to do with the transaction, e.g., my passport I.D. number, they still didn't send the money. They then instructed me to go to a brick and mortar store, which I did and they still placed the money on hold and asked another round of incessant questions, "does my granddaughter's parents know I'm sending her money". My granddaughter is 29 years old with children. Are they insinuating I don't know my granddaughter's voice requesting funds, am I now too old to make decisions for myself (I'm 65). I found the experience insulting and degrading, all while telling me this is for my own good. I felt they were the fraudsters by asking for personal information they did not require and after all that they still held the money (and made interest on it I'm sure). I believe they are discriminatory toward money being sent to Jamaica, WI. Not everyone there is illegitimate!