The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I have tried to contact Western Union concerning refund of a money order for a $1,000.00 Dollars. This money order was signed by someone else without authorization.
After contacting Wester Union they admitted that the check was cashed. They provided a copy of the check but refused to do a follow-up knowing that the check was falsely signed. I am 80 years old living out of Social Security income.
Western Union reference # ***,Western Union is writing in response to the complaint we received from you dated 3/8/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for an altered money order.Your case is eligible for a forgery investigation. A forgery claim can be initiated by sending a complete, signed, and notarized forgery affidavit form (see attached form) and a signed forgery acceptance letter to the Western Union Executive Resolutions Department through any of the channels facilitated by the Specialist assigned to your case.Once the completed Forgery affidavit and Acceptance letter have been returned to the Executive Resolutions Department along with any pertinent documents such as police report, or copy of the Money Order prior to it being altered –if available, we will forward your claim to the Western Union Forgery Department. The Western Union Forgery Department will coordinate with the Bank of First Deposit (BOFD).At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.The average time to resolve a forgery claim is 90-120 days and in most cases a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.Please submit completed documents via the following:E-mail: ***Fax: ATTN: Lisa ***Postal Mail: ***Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.Best Regards,Lisa ***Executive ResolutionsWestern Union***Direct line: Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used WU to send $1033 to a business. The total come to $1092 with the transfer fee. this amount was withdrawn from bank account when authorized on the bill pay quick collect website. Confirmation number provided and Confirmation email was sent from WU to my email matching the amount I authorized. a few days later my biller contacted me and said they did not receive the entire amount that was sent. so I confirmed the withdrawal from my account, I compared it to the reciept and all was correct. contacted the WU customer service number 1-800-325-6000 as that was provided in the confirmation email if there were any issues. I was provided a case number and told to call back in 24-48 hours. I have contacted multiple times a day for 2 weeks. They initially told me to contact my back as there may be a hold or additional fee, I thought it would be a crazy coincedince that a "fee" would magically equal the exact amount I authorized but I contacted the bank and they assured me that the transaction had no issues and was released to WU. I continue to call every day, They have yet to provide me with an update. I call in and they transfer me to a supervisor but really they just throw me on hold for 2+ hours. I have contacted corp about this as the most recent customer service rep stated "I don't know what you want me to tell you, have a nice day" and hung up. I have requested to speak to someone directly handling my case and im informed "they don't have phones". every time I call they tell me its an issue with the bank, and I have sent in my bank statement with the transaction showing the withdrawal and the response from them was that "just because there is a withdrawal from us doesn't mean we have your money. according to the bank, they do have it. So 2 weeks later and my money has yet to be returned or applied to the account that was indicated.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com regarding the issue encountered with your Quick Collect payment. Western Union has investigated this matter, the information in our system and the information reflected on your receipt shows a discrepancy in the amount processed to the Biller. Western Union has processed a refund for the outstanding amount via check. The refund check was sent via overnight delivery to the mailing address in VA. In the event that the check has not been received within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
They're Refusing to cancel a shrunken money order when I call in. I have all the necessary info but their telling me they won't cancel it over the phone.
Western Union reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 3/5/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you wish to place a stop payment on a money order.Please be aware that Western Union cannot place a stop payment on a money order until the attached tracer request form is completed and sent back to us.Please return the attached documentation if you require assistance in resolving your concerns.Western Union considers this case closed.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Sincerely,Lisa ***Executive ResolutionsWestern Union***Direct line: Tell us why here...
I purchased a $200.00 money order on 10/21/2018 and the female I I had in my car stole it, once I realized that I called to report that it was stolen and put a stop payment on it. The person I spoke with told me they would send me a letter, I didn’t get a lett until Jan 2019. The letter stated I go back to the store I purchased it from to get my refund. The manager at Kroger; Justin said he has never heard of the store giving a refund. They do not give refunds for western Union; once the money is sold, it is no longer their responsibility. I called the 800 number back the same day and they said they sent a letter to kroger giving permission to release funds. Again, I spoke with Kroger and the manager there explains they do not receive mail there. I called the 800 number back again, they said they would send another letter and to call them back in 3 business days. I called and called no results and I I spoke with someone else today and still no results! I asked for their cooperatate number and the gentleman gave me this number . I called and I was sent to voicemail so I think it’s a cell phone.
Western Union reference # ***,Western Union is writing in response to the complaint we received from you dated 3/5/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order.Our records show that this Money Order is voided, which means that Western Union did not receive a payment for it. The stop payment was initiated by the agent location (Krogers) at your request. You will need to contact Krogers Corporate offices for further investigation.Western Union considers this case closed.Sincerely,Lisa ***Executive ResolutionsWestern Union***Direct line: Tell us why here...
I would give them 0 stars if I could. I have been blocked from sending or receiving money for a year now with no answer or help from anyone!! The time wasted and fact that they will not tell me why I am suspended is beyond frustrating! Sending emails only for them to be left unanswered is ridiculous and I would never recommend using their services because their customer service is awful!
I bought two money orders from a western union retailer for a utility bill in 01/2019. it is 03/2019 and my utility company hasn't received the money orders as they are apparently lost in the mail. I then called western union to put a stop on those money orders and reissue them for me so that I could get my bill paid where I have been met with contempt. I called one day and spoke to three people then asked for a manager and got hung up on. today (3/1) I called the number western union asks you to call when making a complaint to the Revdex.com where the operator sent me to the same place I was getting nowhere with to begin with. I then explained myself an umteenth time and she couldn't help me. I asked for a manager and she said she had one on the line but it just rang until the call disconnected. I contacted customer service via facebook messenger and there my intelligence was insulted and it was assumed that I didn't know how to properly fill out a money order and then no apologies were made. I have dealt with the most horrible customer service ever and I am finished doing business with western union.
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com. In your complaint you indicate that you purchased two money orders which did not arrive to its intended destination. You requested assistance in obtaining a refund of the money order in question. Western Union processed the MO refund request that you submitted, and a refund was issued for both Money Order on March 20, 2019. Please be advised that as a one-time exception Western Union created a Good Will Concession to refund the processing fee. A mail refund was requested, and you should expect to receive the check within the next 7-10 business days. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department
I was told I was getting a refund but did not receive a refund
Dear Mr. ***,Western Union has investigated your case. Western Union processed a refund for the principal and charges on 03/01/2019 in the amount of 22.50 USD via Money Transfer Control Number (MTCN): XXX-XXX-***. Your refund is available for pick up at any Western Union agent location in GA. Please make sure to present a valid ID when retrieving the funds.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, The Western Union Executive Resolutions Team
I send a Western Union money transfer On February 19 2019. It was send to the wrong company. Didn't know that it was until I got a call from the company telling me that hadn't receive the money. So I call Western Union on the 21 to let them know and that told me that I could get a refund. That was suppose to start the process that day and to give them 24 to 48 hours. I call them back on the 25 to be told that their was nothing in the system about a refund. I was told then it would take 24 to 48 hours and I still haven't receive any money yet. I need my phone to pay my bill. I have ask several time to talk to a supervisor but that keeping hanging up in my face.
Dear Ms.,
Western Union is responding to your complaint to the Revdex.com.
Western Union has investigated this matter; our records indicate that on 2/19/2019 at 10:07:10 AM Eastern Standard Time you initiated a Quick Collect transaction in the amount of $336.00 USD to *** via Money Transfer Control Number (MTCN): *** .
On March 1, 2019, a refund for the principal & charges in the amount of $336.00 USD was issued to you via Money Transfer Control Number (MTCN): XXX-XXX-***. Our records indicate that you collected your funds on March 4, 2019 at 3:03:53 PM Eastern Standard Time
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
The company representative declined a transfer transaction to send $500 because I "don't know the person well enough." The company representative claims they are following policies but was not able to give them when requested. There is no reference to this policy on Western Union literature online and they are not transparent as to any policy Western Union has regarding denial of services. When asked to explain, they declined. Their website does not have information on their policies and the supervisor I was transferred to declined to answer or return my call. Calling their hotline before this did not result in anyone answering.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 02/28/2019 which was addressed to the Revdex.com. In your complaint, you indicate that your transaction was declined without an explanation.Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.At this time, we have confirmed that the money transfer which you sent on 02/27/2019 via our online services under Money Transfer Control Number (MTCN): , was declined due to the aforementioned validation process. Our records indicate that the Western Union compliance team made an attempt to contact you on 02/27/2019 at phone number: and conducted an interview with you regarding the aforementioned money transfer. Western Union then made the business decision to decline the transaction at the conclusion of the interview.Western Union processed a refund for the principal and charges in the amount of $511.00 USD. This refund was issued to your bank account on 02/27/2019. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; bank account refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:The company representative declined a transfer transaction to send $500 because I "don't know the person well enough." Thank you for repeating facts I already know. I am aware the services were declined. I AM NOT AWARE OF WHY the services were declined. Furthermore, when I asked your "compliance team" to explain, they declined (rudely, I might add, and yes, I was rude right back to them) Then, when asking to speak to a manager, I was forwarded to a number where no one picked up, ONCE AGAIN DECLINING TO SAY WHY. Your website does not contain information on your policies. What does it mean to "know someone well enough"? As I said, your initial team member couldn't explain it, your supervisor declined to respond at all to explain it and you, the corporate office, who I would hope KNOWS YOUR OWN POLICIES, have declined to explain it. WHAT ARE YOUR POLICIES
Desired Outcome: 1) clear explanation of their policies in written form - WHY DO YOU THINK I DON'T KNOW THE PERSON I WELL ENOUGH? HOW DO YOU DEFINE THAT? 2) ability of verification personnel to explain policies
Also, please know that I went to your company's competitor, ***. Exact same questions, except they accepted my answers and explained everything nicely to me and the transfer was executed swiftly. I will refrain from doing business with you in the future as you are horrible in answering direct questions or responding to customers.
***
Sincerely
After purchasing a money order for business purposes, the decision was made to obtain a refund for the full amount. Having the original money order in hand I purchased, I was informed that I would have to send in the receipt to with a $15 processing fee via mail to the company and that I would not be able to cash it. After calling and confirming that the money order was received Jan 2019, I was informed that the processing time would be 10-15 business days. It is now going into the end of February and after reaching out to customer service, was informed that the customer service department entered the wrong information in they system, delaying the refund check. I was promised over the phone by management that the new refund order would be expedited. After calling back multiple times and being lied to by not only representatives and upper management, I was informed that there were no records of the conversation nor the request to expedite. Western Union has a notorious track record of misleading clients and providing false information to delay a simple and straightforward process. Horrible company, pathetic representatives and management, disdainful practices. This company needs to do better.
Western Union case reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 3/1/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are waiting for a refund for a money order, and that you were given misinformation from our customer service team.
Please be advised that we have received a tracer request from you on 1/25/2019 and processed it on 1/28/2019. A refund check #*** ($235.00) was sent to you on the next business day.
The check was returned undelivered to Western Union on 2/11/2019 and was reissued on 2/28/2019. Check #*** was sent out to you on 3/1/2018 and now is in the mail. It should reach you within 10 to 14 business days via USPS.
To address your issues with our customer service team:
Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We have reviewed your calls and determined Western Union’s policies and procedures were properly followed.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: clear lack of precise information of the processes and lack of follow up on Western Union end. The time it took to redeliver the check and lack of attention to detail and due diligence is inexcusable.
Sincerely
On 01/26/19 I mailed a Money Order Research Request Form with all required documentation to Western Union. It was received on 01/28/19. My check for $30 was cashed on 02/04/19.
I called Western Union on 02/15/19 and was told that it would take 10-15 business days to input the money order research request into the computer and flag the money order as "lost". Since it was just 15 business days, I was told to call back. I called again on 02/25/19 and spoke with a "Chris". He looked up the money order and gave me the same speech. The money order was still was "available" in the system. I questioned as to why it was still listed as "available" since it had been 21 business days since Western Union received my money order research request form. He stated that it was "first come, first served". I asked to be transferred to a supervisor and he transferred me to a line that just rang and rang.
On 02/25/19 I scanned all supporting documentation and emailed it to *** and ***:
1. money order research request form
2. USPS tracking showing the MORRF was delivered to Western Union on 01/28/19
3. a copy of my cancelled check for $30 showing that Western Union received those monies on 02/04/19
4. supporting documentation showing a charge in the amount of $920 on my credit card (matching the amount of the money order)
5. a copy of the missing mail search request filed with the USPS
It seems that no one at Western Union is willing to help me; but Western Union was quick to cash my check for $30. The $30 was to initiate a "research". Why has my request not been entered into a computer system to indicate that the money order is lost? Is there anyone who can help me resolve this issue?
Western Union case refrence #***,Western Union is writing in response to the complaint we received from you dated 2/26/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order and had to send in a research request.As indicated on the research request form you signed processing takes approximately 6-8 weeks.All documentation was submitted to the receiving department on 01/30/2019. After deeper investigation, it was sent to processing on 02/27/2019. Our records reflect, that the Money Order was processed in our system on 02/28/2019 and the refund check #*** in the amount of $920.00 was mailed on 03/01/2019 to the address of:***
***Delivery via USPS takes 10-15 business days.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I had initiated a money transfer request to My NRE Account in India on 4th February 2019. This was a direct bank to bank transfer
I got an email on 8th February that there is some issue and transfer has been rejected by the bank in India. The refund would be processed and sent to my bank account within 3-5 Business days.
The irony is, the app shows that the transfer is completed. So I asked, my relatives in India to follow up with the bank multiple times to check the status. I was assuming WU app is accurate, but I was so wrong and made a fool of myself by wasting my own time and my relatives time arguing with the bank.
I called WU to figure out what was the issue and no one knew the issue. They told that they will figure out the issue and get back to me.
I called many times on the customer service center with each time calls lasting up to 30 mins on average and multiple transfers to identify 2 things:
1. The issue in the transfer
2. Status of the refund
Unfortunately, I haven't heard back on either of the things mentioned above.
The email says refund will be within 3-5 business days. Some representative told me 5 Business days while speaking with Rudolph (operator ***) told me 7 business days. Today is 7th Business day and still, Edward (operator ***) has no clue where the money is.
Plus no one had any clue on why the transfer was rejected as well. Edward and Rudolph both told me that it was escalated and someone will get in touch with you. But guess what, no one did. Also, no one is ready to send me an email confirming that the case is being worked upon with case number and handler details.
This makes me think of possible scenarios:
1. Money is stolen. WU is not helping me on this one nor they are confirming me anything.
2. WU is purposely not refunding me the money and it is a bigger scam/fraud than I think.
Dear Mr., Western Union is writing in response to the complaint we received from you dated 2/22/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction directly to your bank account and this got refunded, however; the refund did not reach your account in the time frame mentioned. Western Union has investigated your case. Please be aware that your transaction which was sent as a Direct to Bank Money Transfer to India on 2/4/2019, was rejected by the recipient bank on 2/08/2019. As a result of the aforementioned, your transaction was cancelled by Western Union and a refund was to be issued back into your bank account. Western Union processed a refund for the principal and charges in the amount of 3000.00 USD. This refund was processed back to your bank account on 2/22/2019. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you. We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, The Western Union Executive Resolutions Team
Negative star. Scammers, criminals and a holes thats all this company is. Stay away
Refer to MTCN *** xxx ***, an amount of $1835.00 was sent to *** which was returned by beneficiary to sender. The amount is with WU and they have acknowledged it.
We have been trying to get WU pay the amount but despite dozens to calls to WU customer care, agents & supervisors they have failed to pay that amount.
This is highly unethical and one doesnt expect a major organization like WU to make the process so difficult that amount is not paid back.
I am a person with disability and its a major issue for me to keep following WU and find they are not willing to cooperate.
I demand that WU must pay back the original amount and the interest incurred since WU is deliberately stalling the payment.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 02/21/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you had not received a refund in the amount of $1,835.00 from your initial transaction in 2013.Western Union has verified that the original check did not appear in our system as "cashed" and was subsequently stopped. We have issued a refund check to you in the amount of $1,835.00 USD via check. The refund check was sent via regular mail on 03/01/2019 to the mailing address in Houston, TX . Please note that mail refunds may normally take between 7-14 business days for delivery, excluding holidays. In the event that the check has not been received within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. Please be assured we addressing the appropriate teams for not resolving your prior inquiries. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].Sincerely,The Western Union Executive Resolutions Team
I'm a 100% disable veteran working in the Kuwait @ camp Arfijan a USA Military Base. I use western union as a means to send money to my family whom are located in Barbados and My fiance in Nigeria.
Western union choose to block my account and me from sending money to any location including the USA.
Western union have ask for documented to prove my identity and my finances which I have provided my LES and my VA benefit documents which shows what I receive every month for the VA. Also Western union ask who I send the money to my relationship and why, which I have also provided.
After their review Western union have decided to have my account remain block, however I still received membership rewards from them which I cannot use as my account is block but remind active.
As I'm in the Kuwait region my method of providing financial assistance to my family in Barbados and my fiance whom when back to take care of her sick mother is very limited.
Me and my fiance *** have been engage for more than a year now so I do know this person as we have stay together for over six months before her return.
Western Union have not even provide a reason why my account was frozen in the first lace or why my account was still remain frozen
Dear ***, Western Union is writing in response to the complaint received through the Revdex.com. In the complaint you indicate that you have not been able to send funds to Nigeria as your Western Union account is currently blocked. We have investigated this matter. Our records indicate that the Global Reinstatement form and the supporting documentation were received by Western Union, and they are currently being reviewed by the corresponding Compliance department. The response will be provided to you by the GCR department, as soon as it is available with the resolution that determines if your account will be reinstated or if our previous decision to block your account will remain the same. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
I emailed a Money Order Research Request Form on 1/30/19 and have called every since trying to check the status. The reps claim they did not receive my email even though I clearly have a confirmation email from them. They suggested I resend the email and have done so 6 more times on 2/15/19 and they still tell me they did not receive it. Every time I ask for a manager I am transferred to a line that just rings and rings. Western Union basically has my money in limbo and seem unwilling to resolve this issue, leading me to file this complaint. I am very unhappy with the customer service and the fact that they keep claiming not to have an email from me when I have evidence it was received. I have been given the run-around and just want my request researched and a refund issued.
Western Union Reference #***
***,
Western Union is writing in response to the complaint we received from you dated 2/20/2019which was addressed tothe Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order and that you have provided the required documentation.
Please be advised that a Research Request, takes 6-8 weeks and failing to provide full documentation delays our investigation. Furthermore, we need a separate Research Request for each Money Order.
Documentation was received on 01/20/2019, unfortunately, we will not be able to process with this request as we were unable to locate a Money Order with the information you have provided, also, proof of purchase was not included in the documentation.
We have sent out the letter asking for you to provide more information on 01/23/2019, 02/05/20019 and on 02/20/2019. I have attached the documentation to this e-mail.
Western Union considers this case closed but will reopen it once required documentation is received.
If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***.
Sincerely,
Executive Resolution Team
Tell us why here...
During the month of November 2018, I purchased a Western Union money order from *** Grocery Store in the amount of $158.00 for a bill pay in Florida.
The Money order was lost in the mail from the time that I mailed it off until around January 2019, I placed a stop payment on the money order through the mail to Western Union because I still had the Money order receipt. However, about (1) one week after I placed the stop payment on the Money Order the money order was returned to me through the mail. After I recieved the money order I cashed it through my bank and got the $158, well about (2) two weeks later Western Union sent me a check for $143 for the money order, Well on January 30,2019 I sent the check back to Western Union explaining to them that I had recieved the money order in the mail and I did not need the refund. Well about (7)seven days later I recieved a letter from the bank telling me that they had recieved a notice concerning the stop payment and was taking the $158 plus $10 out of my account for the check.
I called Western Union on 02/18/2019 at the *** number and explained the situation to the representative. Well they tried telling me that they had recieved the check back but it was destroyed for non receipt and they would send me another one for $143. But.....
Western Union is writing in response to the complaint we received from you dated 2/20/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order.
Please be advised that we have processed your refund, please allow 10 to 14 business days for delivery via USPS.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Sincerely,
Executive Resolution Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as they are refunding me the total amount of $168 for all monies related to this transaction.
Sincerely
Western Union reference #***
***,
Western Union is writing in response to the rebuttal we received from you dated 3/14/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you changed your mind for a stop payment placed on a money order.
Please be advised that once a stop payment is requested we cannot reverse it and the fee of $15.00 cannot be refunded. We have re-issued your refund on 3/7/2019 and was sent again via USPS, please allow 10 to 14 business days for delivery.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: The check has been sent back to you AGAIN!!!BESIDES , Western Union NEVER tell you in any way that a stop payment can not be reversed. It is NOT on any of the forms nor is it in the phone message when you call in to request a stop payment. I canceled the request for a stop payment and I SHOULD HAVE BEEN informed at that time that a stop payment was irreversible, but I WAS NOT. therefore I expect my full refund of $152.00. I also would like the Revdex.com to PLEASE put this on the website for EVERYONE TO SEE the Western Union RIPOFF!! go MONEY GRAM, POSTAL MONEY ORDERS, OR Walmart to Walmart.
STAY away from Western Union!!
Sincerely
I bought a money order from western union, I paid the 15 charge to get a copy of the front and back of the money that was issue to the department of treasury. The agent that I bought the money order from told me that money order number *** was cashed on March 9, 2018. On January 22, 2019 check # *** dated January 8, 2019 was paid by ***, as of today February 18, 2019, I have not received the copy of the check that was requested in writing with fee paid. When I call western Union I get the run around. I need this copy for the IRS. If western union was not going to provide the service they should have stop the check and send me my money back. I want either the copy of the front and back of the check to provide to IRS and it to be legiable or my $283. refunded.
Western Union case reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 2/19/2019which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a copy of a cashed money order.
Our records indicate that we received the tracer request from you on 12/18/2018;however,the processing fee was not received until 01/21/2019. The photocopy was sent out on the very next day.
You reported that you have not yet received the copy, thus it was resent on 02/19/2019. Service using USPS usually takes 10-15 business days and we have no control over mailing processes.
For your convenience, I have also attached the photocopy for your records.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed.
Sincerely,
Executive Resolution Team
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On January the 3rd of 2019 I purchased a money order of the amount $962.93 , I gave it to my apartment complex to pay rent , about 15 days later I receive a letter stating that my rent had never been paid , the money order came "return to maker" I contacted western union and they said the money order had been "cashed " on the 7th of january , I received a letter from them stating that it had been deposited to the chase account my apartment complex use , I have been on the phone with them constantly , I had to pay a $15 processing fee , I did a police report , I sent them the back of the stub , I sent them the return to maker letter that they had requested and nothing , I was able to contact chase bank through my apartment complex and they stated that they indeed never released the funds to them , and western union insists that they did , I try to get through a supervisor I wait 30-40 minutes and they hang up on me , I keep trying to tell them that the bank stated that they never received the funds and requested a refund and they keep telling me "No" because supposedly the bank already cashed it , the bank doesn't have them money , I am out nearly $1000 and my apartment complex is talking eviction because of this , I don't know what else to do , my apartment complex have lost patience and I'm going round and round with western union .
Western Union is writing in response to the complaint we received from you dated 2/19/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order.
Our records indicate that we have not received any of the required money order documents from you for this request. Please provide a copy of what you sent so that we may assist you.
If you have you have any additional questions or concerns regarding this complaint or resolution, please contact me directly at the phone number provided below, I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Lisa ***
Executive Resolutions
Western Union
***, Denver, CO 80237
Direct line:
I have been attempting to receive a reimbursement of 1500.00 from WU since October 2018. I used WU to pay my Oct 2018 mortgage. At that time we were refinancing and my mortgage company rejected the payment as it was in “process” of the new loan. I sent in a payment on 10/5. Their records indicate they sent back they payment, but my bank has zero records of that. I have had no luck with this business to help me resolve my issue. It’s been 4 months. They don’t have a manager person I can speak to, and direct me to an email address in which I only receive a generic email that they received my issue and never hear back. I have talked to so many people with zero luck.
Dear Ms.,
At this time, Western Union has issued a refund check to you in the amount of 1559.00 USD via check number: ***. The refund check was sent to your mailing address in St. Louis, MO on 3/19/2019 via Fed Ex tracking number #***.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: *** . You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team