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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I sent $150 to a recipient in Ghana on 4/22/19 in the evening. The recipient called me on 4/25/19 to inform me that the MTCN () was wrong. I checked again and confirmed that the MTCN was correct. I called WU and was told by the first rep that the money had been received. The recipient still said he was unable to receive the money. I called WU again and spoke with another rep who informed me that the money was refunded so I have to go pick it up and have it sent again. He was unable to provide me with a reason.
Dear ***:
Western Union is writing in response to the complaint we received from you dated April 26, 2019 which was addressed to our Corporate Headquarters. In your complaint, you indicate that your April 22, 2019 Money Transfer was cancelled without an explanation.
Western Union has investigated your concerns. Our records indicate that in April 22, 2019, you sent a transaction from the United States totaling $150.00 to a consumer located in Ghana, Africa. Please review the information referenced below for further details pertaining to the transaction in question.
MTCN: XXX-XXX-***
On April 22, 2019 at 5:23 PM Eastern Standard Time, you initiated a transfer for $150.00 to *** in Ghana, Africa.
On April 25, 2019 at 10:38 AM Eastern Standard Time, the transaction was marked as paid. Western Union has determined that your transaction had been marked as “paid” in error.
As a result of the aforementioned, Western Union processed a refund for the principal and charges in the amount of $157.99 on April 25, 2019 via Money Transfer Control Number (MTCN): XXX-XXX-***. Our records show that you have since collected your funds.
We sincerely apologize for any inconvenience you and the beneficiary have experienced with the specified Western Union transaction in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: Yes I was refunded my money including the fee, but I do not understand why the initial transfer was cancelled. The recipient wasted his time to go for the money and so did I. I had to go to Publix again to collect the refund only to resend it with the same information. I call WU but no one was able to tell me why the money transfer was not successful the first time. That was an error by WU and I should not have had to pay for the money to be sent the second time. Why was the initial transfer cancelled to begin with?
Sincerely
In March of 2018 I send $100 through online Western Union transfer to Houston Texas, my nephew went to pick the money up a week later and he only had a temporary license. He was told to come back when he had his hard copy license because he had lost his original license. However when he went back to get the money they said the money had already been picked up. There's no way he could have picked the money up when they would not give it to him with a paper ID. I was told by Western Union that he sign the back of the check and the money was distributed to him. I explained to Western Union there's no way that could have been done because they told him know that he could not receive the money. I have talked to Western Union we have exchanged several emails and they still have not resolve this matter regarding my hundred dollars. I have asked them for almost a year to send me proof of my nephew signature on the back of the check because he stayed it over and over again he never signed the check because they never let him get the money. So someone else sign the back of that check and did not have the proper identification or maybe an employee sign the back of the check however the lady that helped him that day no longer works there when he went there to confront her about the matter I believe Western Union is covering up this situation about my hundred dollars and I do not have $100 to just throw away like that so once again it's been over a year and I would like this matter resolved in for them to provide me with the proper documents that they said that they were going to provide that is the signature for the back of the check that was supposed to be signed I have sent my nephew money several times through Western Union and I have never had problems with this situation until he lost his hard copy ID so there's no way they would have given him the money with a paper ID. The Csa # is. ***.
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 4/23/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you disagree that your transfer was paid correctly.
Our records indicate that we have handled your case via our legal department, Western Union's position in this matter has not changed. Please refer to the attached letter which was sent to you 6/27/2018.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
Steel I have the right to a copy of the signature on the back of the check that was supposed to be signed by Mr *** where is the signature that's on the back of the check by law they have to provide me with the copy of the I'd check. That is a legal document that must be presented to me I will continue to fight this and I will take it further if I need to because you cannot tell me something was paid and you are not willing to provide me with the signed document by law I am entitled to that signed document
Complaint: ***
I am rejecting this response because:
Sincerely
Western Union Reference #***
***,
Western Union is writing in response to the rebuttal we received from you dated 5/8/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you want a copy of a document.
Our records indicate that we have handled your case via our legal department, Western Union's position in this matter has not changed, if you wish to obtain a copy of the receiver's documents you will need to do so through law enforcement. Please refer to the attached letter which was sent to you 6/27/2018.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
For tracking number ***, the recipient reversed the payment ($1113.26) and it was withdrawn from her bank account on March 15. Her tracking number was ***. I contacted Western Union on 3/23/19, 3/25/19, 4/1/19, and 4/21/19 via online chat, since whenever I called, I would get hung up on. Between 3/23 and 4/1 I was told that I would receive my refund. On 4/21/19 I was told I was not receiving a refund, my case was closed and they hung up on me.
Dear Ms.,
Western Union is responding to your complaint to the Revdex.com.
Western Union has investigated this matter; our records indicate that on 2/7/2019 at 11:09 AM Eastern Standard Time you initiated a Direct to Bank transaction in the amount of $1,096.81 USD to ***’s bank account via Money Transfer Control Number (MTCN): ***.
In your complaint you state that the recipient reversed the payment and it was withdrawn from her bank account on March 15.
We received a response from *** which is our financial processor and obtained a response from your payee’s bank in New Zealand and have confirmed that the funds were credited to the receiver and there was no mentioning of the fund’s reversal.
*** has provided the below credit confirmation which you may provide your payee to trace the funds.
Funds of $ 1610.00 have been credited to
A/c Number: ***
A/c Name: MS ***
Ref: ***
Area: ***
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (*** ). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They were supposed to have credited the amount to me and not NZ. However, I will have the NZ recipient send it to me directly.
Sincerely
I purchased two western Union money orders in Oct.2018. Each money order was for $750.00. I made the money orders out to ***&***. One money order was for Octobers rent and the other was for Novembers rent. My landlords, *** and *** never received them. I put a stop payment request with a $15.00 processing fee for each request on both money orders. One of the Money orders was altered and cashed, the other one I was issued a check for the full amount. Western Union decided to initiate a forgery/alertation claim on my behalf to the Bank of First Depoist for review.I was informed the average time to resolve a forgery claim is 90-120 days. Its been over 120 days, I call western Union and Im told there has been no updates for this claim and to call back in 4 to 5 business days. I call back and I'm told the same thing over again and again! The copy of the cashed money order clearly shows that it was altered so I don't understand why nothing is being done!
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 4/16/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you are still waiting on the outcome of the forgery investigation from the Bank of First Deposit.
Please be advised that the forgery claim for MO *** was initiated at the Bank of First Deposit (Wells Fargo Bank) on 1/3/2019 and is still pending as no resolution has been recieved yet. The usual resolution time is 90-120 days, however we cannot influence the process as it is the Bank of First Deposits decision. We will inform you once we have received an update, you may also contact the bank directly.
Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
They're a rip-off. They charged me almost C$10.00, plus payment on the currency exchange, just to send C$50.00 to Jamaica. I will be looking for other ways of sending from now on.
I recieved a privacy notice in the U.S. Mail addressed directly to me at my home address. I contacted Western Union from whom the privacy statement originated to find out how they were able to contact me when I have never used their services. They were unable to disclose how they obtained my information and therfore violated my privacy under federal privacy laws. I have no way of knowing if my identity has been stolen or how they were able to obtain my personal information and they cannot tell me either. They said PROBABLY an affiliate but cannot tell me from who or when. They said they have no record in their database but yet mailed me their privacy information as if I am a customer.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Equity Accelerator is a third party product administered by Western Union that works with mortgage companies in the US to make monthly mortgage payments by drafting from the customer’s bank account.Western Union has investigated this matter. Please know that you are in our records as a Equity Accelerator customer, hence the Privacy notice was sent to you due to legal obligations.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: ***. Sincerely,The Western Union Executive Resolutions Team
The money order we purchased was sent in a Christmas card to our daughter;
When she got the card in the mail, someone had stolen the money order from it;
We found it had been cashed;
We paid $15.00 for a copy of the endorsed money order, but received a copy with the name of the endorser blocked out;
I called 3 more times, explaining the problem each time;
Western Union E-mailed me 2 more PDF copies of the same thing... no endorser's name;
I have made a total of 11 calls now, and Tuesday began filing this Revdex.com complaint;
The form provides a Corporate number and asks that I call prior to filing a complaint;
I called Corporate, and they asked for 2 days to resolve this;
I gave them 3 days, then called;
I was told the person handling my file was off today, but if I could wait 30 minutes, his manager would get another person to deal with it;
That was 1 hour, 11 minutes ago, with still no call;
So far, I am out $125.00, plus $15.00 for a worthless copy of the cashed money order;
It is now March 12, 2019, and I have so far made 14 calls, and have been trying to get results since January, 2019;
Western Union Reference #***
***,
Western Union is writing in response to the complaint we received from you dated 4/15/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are not satisfied with the copy of the cashed money order you received from Western Union and you are requesting a refund for the cashed item.
Our records indicate that this is the copy provided to Western Union by the Bank of First Deposit (***). Unfortunately we are unable to provide a refund for a cashed money order.
Please be notified that we could initiate the forgery process on your behalf with *** where this item was deposited. Please complete the attached forgery request and send back all documentation via regular mail as the Bank of First Deposit requires the original documentation. Please note the investigation performed by the Bank of First Deposit may take up to 120 days.
The address is:WESTERN UNION FINANCIAL SERVICES INCFORGERY DEPARTMENT***ENGLEWOOD CO 80155
Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
Back on February 28th, 2019. I processed transaction A to send my fiance money through Western Union online. That went perfectly. My fiance received the money.
I accidentally processed transaction B in the same amount through Western Union online but I did notice it and was able to cancel it immediately. That money was taken out of my bank account and put back the same day (March 1, 2019).
Problem began after that...Transaction C in the same amount of transaction A and B also came out of my bank account on March 1, 2019. I never asked for that to be taken out of my account. There is no record of my asking but as I have sent Western union a few times...my bank statement shows that Western Union took an extra $114.99 out of my bank account and will not return it to me.
I have spoken to multiple different customer service representatives, supervisors, even been transferred to Headquarters but no one seems to think that my money should be returned to me. I contacted Western Union every day for about 2 weeks because no one was contacting me but all they ever said was to wait, wait, wait. There's been different case numbers and emails sent to me saying to wait until the hold/pending transactions cleared but as I told them several times it was NEVER pending. I contacted them immediately when the money was actually taken out not when it was ever pending. I understand how banks work in that things may be pending/on hold for a moment and then correct itself but this was never corrected and returned to my bank account.
I cooperated with them, in doing everything they asked. Sending my bank statement. I even allowed Western Union to contact my bank twice, while I was on the phone with them. Both times, my bank explained that they see that Western Union that they took the money out of my bank account without my consent and it should be put back.
I even just checked my bank statement again today, April 10th, 2019, and I still have yet to get my refund.
Western Union Reference # ***
***,
Western Union is writing in response to the complaint we received from you dated 3/21/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were charged twice for a transaction.
Please be advised that Western Unions position in this matter has not changed.We have confirmed that you were only charged once. The second charge that’s showing on your bank statement might be just an authorization as there was an attempted transaction (*** - Cancelled). Please contact your bank for further assistance.Western Union considers this case closed.Sincerely,
The Western Union Executive Resolutions Team
Tell us why here...
Western Union took money from my bank account without my permission or consent in the amount $999.00 it was pick up by *** in Englewood, Co . I received an email saying if I didn't call them they would cancel the transaction, case number
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.MTCN: ***On March 29, 2019 at 18:03 PM Eastern Standard Time, an online money transfer was initiated for $ 950.00 to *** in Sri Lanka.On March 29, 2019 at 22:36 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Sri Lanka to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. A refund is not available as Western Union’s policies and procedures were properly followed.When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union via fraud case number: ***. In addition, Western Union has taken the necessary steps to deactivate your personal customer profile at this time.To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know.Due to consumer protection and privacy laws, we are unable to release any additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their criminal investigation.The aforementioned request can be submitted by law enforcement via the following channels:***
***
***
*** Western Union also recommends that you contact your bank about the unauthorized charge(s) on your account. You may want to inquire about any available options they may offer, in order to avoid further unauthorized use of your bank account(s) or debit/credit cards.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
Today Western Union refused to provided their advertised service of sending money internationally. I have used them twice before to send money to a friend in Nigeria who is growing his small company. I lived and worked in Nigeria for almost 10 years and have known this man for almost 20 years. I understand Western Union's need to inform customers of possible scams that are common in Nigeria. I told them I understood and was well aware of these scams as I had lived and worked there for almost a decade. Even when I explained my long relationship with this man and his company, the fund transfer was denied. This put my friend and I in an awkward position of not being able to complete and investment activity. Western Union should not assume all Nigerian's are scammers. There are many hard working, honest people there. I find Western Union's arbitrary actions insulting to me and million of honest Nigerians. I desire that they provide the service to me that they advertise and have provided in the past. They do get well paid for this.
Western Union Reference #***,Western Union is writing in response to the complaint we received from you dated 4/4/2019 which was addressed to the Revdex.com. In your complaint, you indicate that your transaction to Nigeria was declined.Western Union has investigated this matter; Please note that we are currently unable to process your online Automated Clearing House (ACH) transaction due to failure to meet our validation and authentication requirements.At this time, we have confirmed that the money transfer which you attempted to send via our online Automated Clearing House (ACH) services on 4/3/2019, was declined due to the aforementioned validation process. As your ACH transaction attempts were not approved by Western Union, you were not billed for these transactions.Western Union considers this case closed.Sincerely,The Western Union Executive Resolutions TeamTell us why here...
Complaint: ***
I am rejecting this response because:
Western Union stated: Western Union has investigated this matter; Please note that we are currently unable to process your online Automated Clearing House (ACH) transaction due to failure to meet our validation and authentication requirements.
The issue is that they refused to listen to what I was saying. I also requested to talk to someone above the supervisor of the department and she refused. They asked questions to determine if I was being scammed by someone in Nigeria. I told them that I had lived and worked in Nigeria for almost a decade and had many friends there. Rather than trying to determine the truth, they just rejected my money wire which put myself and my friend in Nigeria in a precarious business position. This type of bureaucratic arrogance is demeaning and infuriating. I had to delay the money wire for a couple of days while I found a better company to handle this business for me in the future. They asked the same 'possible scam' questions and listened and I even sent them a copy of my passport showing my time in country. What is particularly problamatic with Western Union is that they had made money wires for me to Nigeria in the past with no problems so this sudden change with no recourse for me to speak to a higher level manager, caused delay in my friend and I being able to meet our responsibilities. So, yes, I reject their response and would like to know more about why they discriminate against the Nigerian people. Western Union has hundreds of offices there, I wonder if they are letting the Nigerian people know what they are doing.
Sincerely
A tax client of mine had sent me some monies via WU the MTC is ***xxx*** from *** on 4/1/19 after 10 pm EST in the amount of $70. Initally the client tried several attempts to do this online but was having extreme difficulty. Therefore, they had called the phone number to conduct this transaction. When the transaction was completed he had provided the MTC number to me. The following day when I had went to a WU location to receive the monies I was unable to. The customer care attendant told me to contact the sender and ask them to call WU. My client and I both called and they ask for copies of ID to be scanned front and back and submitted to them. In addition, they ask for other identification such as 'City of Birth'. What does city of birth have to do with sending monies? I have been a long time customer with WU. But this protocol was unnecessary for both my client and I. WU even deduct the requested monies from the client's account which is approval for the transaction. I am requesting for a through investigation to be completed and for my client to receive a refund of $87 ( $70 monies to be sent and $17 fee) to his account immediately. I spoke to a supervisor by the name of Eric #*** and another representative told me that their was no corporate address that I could either write to or email. I will not be using WU services anymore.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 4/03/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you would like the transaction made to you to be refunded to the sender due to several inconveniences faced with the WU process.
Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
Please advise the sender to contact Western Union directly to have more information on the refund
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
For 5 days no word on refund to the purchaser.
I purchased a money order to pay my rent. I sent the money order to my landlord and it was stolen out of his mail and the person who stole it added there name as a recipient and cashed the money order. My landlord went to his bank and to the post office to file a theft complaint. I filed a complaint and theft of money order to Western Union directly. They sent communication stating that they opened a case on my behalf and would resolve the issue in 90-120 days with the BOFD. That was in July 2018. I have received no other communication about my stolen money since. Western Union has only stated that they are still in the process of resolving the issue. Meanwhile, I am out $440 plus late fees owed to my landlord.
Dear Mr.,
This is in response to a complaint you filed with the Revdex.com. Thank you for your patience while we carried out an investigation into your concerns.
Western Union has investigated this matter and our records indicate that a forgery claim was initiated on 07/18/18 at the Bank of First Deposit (BOFD) which is ***. Due to no final resolution provided to us within the 90-120, all documentation was resubmitted on 11/20/2018. Unfortunately, Western Union has exhausted its resources for this claim. Regretfully, we consider this case closed until further notice. If Western Union receives a response from the BOFD, we will contact you via regular mail regarding any updates we receive.
Western Union acts on your behalf to send a claim to the BOFD. This claim does not guarantee that payment will be recovered from the BOFD as the Bank of First Deposit makes the final determination after conducting its own review, all banks are independent financial institutions and we have absolutely no control over them or their processes.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
I hope you found my assistance in this matter to your satisfaction, please do not hesitate to contact me directly should you have further concerns. It was my pleasure to serve you.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** . You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
western union decided to refuse to allow me to send money to my fiance in another country and I was informed that their company now has the right to dictate to a united states citizen how they are allowed to use their money and that they have the right to tell me if I can or can not send money to someone based on what they feel is appropriate and yet they would not tell me that is considered an appropriate reason due to security purposes.
Dear ***:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that your March 22, 2019 Money Transfer Control Number (MTCN) was cancelled and refunded back to you. You stated that Western Union does not have the right to prevent you from sending your own money to another person.
Western Union has investigated this matter; our records indicate that on March 22, 2019 you initiated a Western Union money transfer in the amount of $1,500.00 from the United States to Dominican Republic via Money Transfer Control Number (MTCN): ***.
Western Union could not complete your transaction because we could not verify the information you provided regarding your transaction for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
On 2/14/19, I sent money to my daughter *** -*** in Grenada in the amount of $140. She later informed me that they refused to give her the money due to issues regarding her name on her ID. I later went to the Western union and was instructed to report to NYC to receive a refund in which I did. They later informed me that I have to file a claim. I did that the same day and they informed me it will take 7- 14 days to receive the refund, I still have not received the money back and its past 30 days Every time I call. the continue to give me the runaround regarding reasons for not refunding my money and their plans to return it
Western Union is writing in response to the complaint we received from you dated 3/21/2019 which was addressed to the Revdex.com (Revdex.com). In your complaint, you indicate that you want to get the refund for the transaction you have sent to your daughter.
Western Union processed a refund for the principal and charges on 4/15/2019 in the amount of 140.00 USD via Money Transfer Control Number (MTCN): XXX-XXX-***. Your refund is available for pick up at any Western Union agent location in NJ.
Please visit a Western Union location in NJ and complete a ‘To Receive Money Form’ with the following details:
Sender: Western Union Customer Service
Receiver: Name of Customer
MTCN: XXX-XXX-***
*Amount: 140.00 USD
Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.
Please note that a separate e-mail has been sent to you with the complete information.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union is refusing to give me a transaction History.
I have less than 15 transactions where I have paid to send payments through Western Union.
They Refuse to allow me to speak to someone in America. They have refused this On every call.
I have been dealing with this Simple request for close to 3 weeks.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 03/22/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a report of your transaction history.A copy of the required Customer Access Request Form has been sent to you under separate cover. Please complete this document and submit to ***.Once received, our specialized department will provide you with your requested transaction history report within 20 days. Please be aware that Western Union's retention policy is for five (5) years. In this instance, our records will only show transactional records during this time frame.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I sent a request about 3 months ago for a refund of $220.00 from a Money Order that was never received for a payment sent to ***. I received a letter from Western Union financial stating there would be a fee of $20.00 to process the request and return my monies. I then mailed a $20.00 check and the letter back they sent me. This was well over a month ago and I am yet to receive my refund. The back of the Money Order states to please allow 30 days for processing a refund, it has been over 3 months now and I would like to have my $220.00 refunded to me.
Western Union Reference # ***,Western Union is writing in response to the complaint we received from you dated 3/18/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a cashed money order.Please be advised that the money order tracer request was received from you on 1/28/2019 and processed 2/1/2019. Money Order # *** $220.00 was cashed on 1/18/2019. The processing fee was not sent along with the documentation that was received therefore, a letter of explanation was sent to you the next business day from processing.We received the fee from you on 3/25/2019 and a photocopy of the cashed money order was sent to you the next business day.For your convenience, please find the photocopy attached to this email as no refund is due.Western Union considers this case closed.Sincerely,The Western Union Executive Resolutions TeamTell us why here...
Complaint: ***
I am rejecting this response because: I never received a refund check from Western Union. This copy your sending me is a copy of the money order I mailed in as proof of purchase. Where is a copy of the refund check they supposedly sent to me ?
order I purchased and mailed to ***, which they never received.
Sincerely
My son purchased a money order at the Western Union located at *** on Skeetclub Rd in High Point NC. I cashed it at my bank *** and it bounced. They(***) said the money order was cashed at a *** bank and neither of us have an account there. Western Union is giving me the run around and we want are money back. I have called multiple times to speak to a manager, the last time I called I was on hold for over 2 hours and then the phone disconnected. I presented proof of purchase the receipt and stub, we are not at fault but are being punished.
Dear ***,
This is in response to a complaint you filed with the Revdex.com which we received dated March 2019. Thank you for your patience while we carried out an investigation into your concerns.
In your complaint, you indicated that you received a Money Order from your son that you deposited, and the money order did not clear. In addition, you were charged a $ 10.00 fee from your financial institution due to this incident.
Western Union has investigated this matter. Please be aware that we initially received a Money Order research request form in February 2019 from ***. As a result, our Product Support Department confirmed the below money order has been paid.
Money Order Number:
· *** in the amount of $ 50.00 USD was paid on January 12, 2019 with the Bank Sequence Number: ***
After this money order was cashed on January 12, 2019 by ***, our Product Support Department confirmed that the money order was again attempted to be cashed by *** on January 12, 2019. The duplicate presentment was rejected; however, the initial request was honored.
Please be aware that as the money order was paid on January 12, 2019. Western Union will not be issuing a refund to the purchaser, ***. In addition, we have attached a copy of the Money Order that was presented for payment. Your bank should be able to trace the initial payment of the item via the bank sequence number referenced for the paid item. As this is a bank processing error, you will need to speak to *** in order to have this matter resolved.
We have also attached the Source of Receipt with the full banking details of the payment to assist *** in locating your funds.
We sincerely regret any inconvenience you have experienced with the deposit of your Western Union Money Order.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** . You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I filed a complaint about a wire that was sent, I wanted a refund or more information so that I could take to the police to get my money back from
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 03/14/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of your transaction sent on 12/10/2018.Western Union has investigated your concerns. Our records indicate that in December 2018, you sent 1 transaction from the United States totaling $925.00 USD to a consumer located in USA. Please review the information referenced below for further details pertaining to the transaction in question.MTCN: ***On 12/10/2018, a direct to bank money transfer was initiated for $925 USD to *** in USA.On 12/10/2018, the funds were deposited to the name of *** in USA. Western Union’s policies and procedures were properly followed and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
I need the address and driver's license number and copy of the ID he used to pick up this wire transfer, so that I can forward it to the next step.
This was fraud.
I need also his telephone number and email address
A copy of the western union form that he filled out with his information on it.
Western Union should have this information on file along with a copy of his driver's license.
Sincerely
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 04/01/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting that the receivers personal information to be released.Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.The aforementioned request can be submitted by law enforcement via the following channels:Address: Western Union Financial Services, Inc.Attn: Custodian of Records***Englewood, CO 80112Email: ***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Amount of money order changed by payee. I tried to get refund on $20.00 money order Western Union was rude and said they wanted $15.00 to refund this money order and refused to issue a new one. This is about the principle of this issue not the money.
Western Union Reference # ***,Western Union is writing in response to the complaint we received from you dated 3/13/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order, and you do not agree with the processing fee.Our records indicate that you have not completed a money order tracer request form. We have attached the required form for you to complete at your convenience, and as a one-time courtesy we will waive the processing fee.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.Lisa ***Executive ResolutionsWestern Union***Direct line: Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely