The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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First off, you need to fix your customer service team. I keep being routed to your call center in the Philippines even if I’m asking for your Escalation Team in Denver or anyone above them. I was advised a Sandra O is handling this case. She never picked up the phone and never reached out. I'm only getting responses from your escalacations team with canned responses that it will take 20 business days then got a response that this case is closed and you will not refund the money back.
This money was intended for my sister in law Analiza I. M (caregiver my first cousin that has stage 4 breast cancer) and she’s supposed to pick this up in Manila, Philippines. When she was about to pick up the money, she was advised that this has been picked up by her or a fake person rather in South Cotabato at 8:03 AM. South Cotabato is 862 miles from Manila. Are you even familiar with Philippine geography? And how can a Western Union branch be open this early? This money was raised via gofundme and intented for my first cousin that has stage 4 cancer. Reference the below gofundme account. ***
Now, the sender (I, your customer) deserve the right to demand what fake ID was presented in your South Cotabato branch because the money came from me. Why do I need to get the law enforcement involved per your response ,just to see proof of the fake IDs presented to you?I can show proof or documentation that my receiver, Analiza I. M was in Manila on Oct 17th at 8:03 AM. I can even get witnesses to vouch for me.
Is this how you treat your customers? It was obviously a scammer who claimed my money in South Cotabato with a fake ID.How can a company and is public can just dismiss a customer and say you are not refunding my money, and if I need more info ask a law enforcement to reach out? I know my truth and will not stop until you refund the money intended for a cancer patient. You need to review your processes as well. Have this escalated to Sandra’s boss or even get your CEO involved! Taking care of a cancer patient alone takes a lot of time and energy for the whole family and now we are dealing this stress of fraud! And btw, my receiver complained at your Western Union location in Manila and was advised that she does not have the right to complain or follow-up. My lawyer just called your location in Manila as well and was advised to reach out to me, the sender. Why are you giving us a hard time? Is your intention for us to give up the money? My answer is NO! We will not give up, and we will let media outlets know how you conduct business. STOP SCAMMING PEOPLE!
Maruja L
Sent money on 10/22/2018 as expedited. It was supposed to be delivered in 0-1 days. Here I am over a week later and the transaction is still pending review. I have asked for them to cancel and refund ... they are refusing to comply. They stole my $! Will not deliver it or refund it!
Dear Irina, Western Union is writing in response to the complaint that you filed through the Revdex.com, regarding a money transfer that you initiated on October 22, 2018. Western Union has investigated this matter. Our records indicate that you initiated an online transaction. Western Union placed your transaction on hold and requested additional information in compliance with our legal obligations. The information you provided was reviewed, and the transaction was successfully processed on October 31, 2018. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding this matter due to legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000. You may also email us at [email protected]. Sincerely,
Executive Resolutions Department Western Union
I bought a money order. I accidentally put the wrong account number on it. Called Western Union to see how to rectify the situation. I was told that if I corrected the account number the money order would be considered altered and would not be honored by Western Union. They told me to go to my bank and write “not used for intended purpose” on the back and my bank would deposit it in my checking account. My bank would not touch it and said that they didn’t know any bank that would. Now I have to send it back to Western Union along with $15 handling fee to get my money back. All because I accidentally wrote the wrong account number on my money order.
I send $300 US to my spouse to the US on 27 Oct 2018 and when he went to pick the money up he was told that it wasn’t available and to get me to call them. I call them about 5 times without getting an where or proper explanation on what was the issue. Finally I got hold of someone who told me that it is under review about 2-4 hrs and they will contact me. Today it is 29 Oct 2018 and I call back and the money is still under review with no explanation yet again and no assurance as to when this will be received.
Dear Ms., Western Union is writing in response to the complaint we received from you dated 10/29/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction that your receiver was not able to pick up and you have not received an explanation on the case.Western Union has investigated your case. Please be aware the beneficiary of your transaction currently is not permitted to receive funds through Western Union’s Money Transfer Service according to Western Union’s Terms and Conditions. Western Union closely monitors the use of its Money Transfer service in order to comply with legal requirements. Western Union’s Terms and Conditions specify that the availability of the service depends on certain criteria, which include compliance with Western Union’s policies and legal requirements. Please refer to the following link to review Western Union’s Terms and Conditions.www.wu.com.In this particular case, the compliance team can assist the receiver *** by conducting a short interview that he must complete at his earliest convenience. In order to support you with this case please advise the receiver to contact KYC department at at any time; he only needs to mention that he is calling to complete an interview.We have also confirmed that this transaction was refunded to you.Western Union processed a refund for the principal and charges on 11/01/2018 in the amount of 421.55 USD via Money Transfer Control Number (MTCN): . Your refund is available for pick up at any Western Union agent location in Canada.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #:44068494.You may also email us at ***@westernunion.com. Sincerely, The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I requested a refund from Western Union September 27, 2018 in the amount of 80 dollars, being sent to Capitol One. Capitol one responded to Western Union on 9/28 approving the refund of on 10/6 Capitol One processed the return of funds back to Western Union. I have a check number that was provided to me by Capitol one as well as the date and address the refund was sent to. I call Western Union every day to check the status of my refund, they say Capitol One never responded. I called Capital One refund payment department and had a representative "***" on three way with Western Union and when Western Union and Capitol one call connected and they both were on the line Western Union said they were not allowed to talk to Capitol One on the phone and they needed to respond to an email. They then proceeded to hang up and did no t continue the conversation with Capitol One Rep ***. Everyday Western Union says Capitol One hasn't responded call back in 48hrs. I have been waiting on my refund since 9/27/2018 and they are giving me the run around. The 80$ is already affected in my Capitol One credit card balance which is 500$ plus 80$ that Capitol Returned to Western Union so my total Balance Owed to Capitol One is 580$ and Western Umion still has my 80$ and I would certainly like it back now!
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 10/25/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction to Capitol One that should have been refunded since 09/27/2018 for the amount of 80.00 USD.
Western Union has investigated your case. We were able to contact the merchant related to your transaction and proceeded with creating the refund for you.
Western Union processed a refund for the principal and charges on 10/31/2018 in the amount of 89.99 via Money Transfer Control Number (MTCN): XXX-XXX-0430. The complete MTCN has been shared with you over a separate e-mail. Your refund is available for pick up at any Western Union agent location in OH.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:***. You may also email us [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I purchased two money orders, that we're mine, I sent in all proof that these are the my money orders and I inadvertently put the wrong pay too on the line, so upon noticing my error, I called western Union and was informed that they could be refunded by going to my bank or a western Union checking facility app on doing the same I was told that they had to be sent back to Western Union I emailed all the required documents I even faxed all the required documents every time I call Western Union to check the status they tell me it takes 5 days for somebody to go to the fax and get the fax or takes 30 days for somebody to check the email this however is unacceptable because I did everything short of taking the money orders to the corporate headquarters myself I need my money refunded and they won't refund my money
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that our records indicate that Western Union processed a refund back to you corresponding to refund checks #81-*** and #81-*** which were mailed to you on 11/01/2018. The aforementioned refund checks were issued to the mailing address you provided in your request.
***
***
Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
I purchased a money order on June 1st 2018. Because the payee refused the money order I returned it to Western Union for a refund on September 18th 2018. The money order was $600, a $15 processing fee was deducted from the refund and a check for $585 was issues on October 17th 2018. I receive the check in the mail on October 23rd 2018. On October 24th 2018 I brought the check to the issuing bank to cash it. The issuing bank, Wells Fargo, could not locate the account number where the check was drawn from and I was told to contact Western Union. Not only was I unable to to get in touch with a representative at Western Union to resolve this matter, Wells Fargo tried to contact them twice and was transferred several times to a line that rang indefinitely.
Dear *** P ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that our records indicate that Western Union received your inquiry regarding Money Order #17-*** in the amount of $600.00 USD on 10/08/2018 and a refund check was processed on 10/18/2018. Please note that the Processing Fee of $15.00 was not received, thus $15.00 were deducted from the refund check.
Refund check # xx-xxxxx9735 in the amount of $585.00 USD was cashed on 10/26/2018. For security measures we sent you an email containing the Source of Receipt that will assist your bank in locating your funds.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
On Oct 7th 2018 I requested a refund from Western Union for transaction. I received this email back:
Dear
Money Transfer Control Number :
We have canceled your money transfer with tracking number
If you were already charged, we are also processing your refund. Please note that it may take 7 business days for your bank to credit your account.
Thank you for using Western Union.
I have called and send emails back. And on Oct 19th received this email.
RE: Fw: RE: Refund and Cancellation - Consumer [ ref:_00D15F40r._5001C114565:ref ]
Yesterday, 2:46 PM
Customer Care - [email protected] to me
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Dear
We are awaiting for the response to your refund request. Our escalation department is only available for internal use and what we can best advise is to wait for their response back and request for an update on status of the case under case number
Sincerely,
Western Union Customer Care
ref:_00D15F40r._5001C114565:ref
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Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 10/23/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had yet to receive a refund for a transaction you sent on 10/04/2018.Western Union has processed a refund for the principal and charges in the amount of $1,023.38 USD. This refund was issued to you on 10/21/2018 to your credit card account. Please note that credit/debit card refunds may normally take between 3-5 business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com.Sincerely,The Western Union Executive Resolutions Team
Why Did Western Union wait from Oct 7th to Oct 21st (2 Weeks) to process the refund?
Complaint: ***
I am rejecting this response because:
Sincerely
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 11/01/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting clarity in regards to the time elapsed to deliver your refund.Please be aware that your transactions refund processing was delayed due to a technical error that occurred with Western Union systems. Accordingly, Western Union identified the technical discrepancy and processed a refund for the principal and charges on 10/21/2018.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer:XXXX-XXXXXXXXX Expires: 12/31/2021The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com.Sincerely,The Western Union Executive Resolutions Team
Western Union used to be a fair company to use for Canada and training money all over the world. But today they do not support all cards for anyone to use it. I called in to complain and try my transfer on phone but they are not allowing Canadians to send it on telephone as they used to. Their services are not being free of discrimination either. When I asked them on the phone why no explanation was given.
I found them full of hate and disrespectful behaviour racism was apparent. I want their policies to regain convenience as now it is impossible to use their services at all now even to and from the USA to family and friends.
Sadly western union has turned out to be an unlikely false advertising company now as many can not use their services freely, without of any prejudice and freely to send money to our families is becoming an impossible task as western union is changing to a bad word in many countries. The false advertising is about they make it easy and to all countries around the world.
Many times it is been a horrible experience especially when we call customer service they are so rude and prejudiced against many cultures I had many not even try to be kind at all on phone. What happened with the nice company I used often in the past well it is gone.
Dear ***, Western Union is writing in response to the complaint received through the Revdex.com, regarding the inconvenience that you have experienced with our service.
As of June 28, 2017, Western Union no longer offers Telephone money transfer services from Canada, this information is available in our website. However, you can still transfer money virtually anywhere, anytime online at WU.com.
WU.com and mobile app only accept Visa, MasterCard, and Discover credit cards. American Express Cards are not accepted. You may refer to our terms and conditions of service at WWW.WESTERNUNION.CA.
Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make, and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories. We are committed to and have a history of showing upmost respect for our consumers, both sender and receiver. We cannot comply with your request for compensation in the amount of 3400.00 CAD as there is no faulty service identified on Western Union. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com. Sincerely, Executive Resolutions Department Western Union
I’ve sent money over Western Union and the money was taken out of my account $145 Western Union failed to deliver the money to the person designated to and refusing to return money back to my account
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Western Union processed a refund for the principal and charges on October 27, 2018 in the amount of $145.00 USD via Money Transfer Control Number (MTCN): xxx-xxx-***. Your refund is available for pick up at any Western Union agent location in ERIE, PA. For security measures we sent you an email containing the complete refund details.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
On June 24, 2018, we, *** and ***, were given bad checks as recipients of a Western Union Money Order. The total amount of the transaction was $5,000. We were issued ten (10) money order checks worth $500 each. We deposited the checks down the street at a *** ATM (***) that same day. Although the ATM received the checks, *** and I, ***, each received a written notice from *** J. *** from *** on June 26 for adjustments made to our accounts. The funds were not credited. Seven (7) of the ten (10) checks proved to be bad checks. *** confirmed the bad checks and advised us to resolve it at the origin. $3,500 is owed to us by Western Union and Ralphs. The checks were picked up at *** in Irvine (***). Leah, the manager and individual in charge of foreseeing Western Union transactions, processed our transaction on June 24. I returned to this *** location in an attempt to resolve the issue, twice. However, Leah refused to discuss the issue each time, turning the attention away from herself to avoid accountability. ***, a *** cashier, of the same store is a witness and spoke to us regarding the issue on October 14, 2018, to an extent. Over the last four months, we have reached out to and filed multiple cases through Western Union and *** customer assistance, but all have been closed and handled poorly. We have not filed a lawsuit or arbitration for this issue.
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 10/21/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you receive 10 Money Orders and 7 of them were proved as bad checks, you indicated that you would like to get the refund of the same.
Western Union has investigated your case. We have reissued new checks to you, also, the processing fees were waived. These checks were sent overnight on 10/23/2018 and they appear to be outstanding as of now. On 10/31/2018 we received an e-mail confirmation from you indicating that you had received the package with the refund checks.
We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (iCare Case number). You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
I send a money order to Dept of Revenue for $25. They returned it because they only wanted $20.
I am unable to cash my money order at the bank because the payee is not made out to me.
The money order has not been cashed. I want my $25 back.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter; our records indicate that this Money Order is available as of now.In order to receive a refund of the funds please fill out the attached Money Order Customer Request Form and make sure you follow the instructions given on the Form. In addition, please provide us with the documentation requested on the document since it is required to complete the investigation.Furthermore, please allow 30 days for processing. ALL requests for information must be in writing.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.comSincerely,The Western Union Executive Resolutions Team
Three months ago I downloaded a Western Union app to pay for my house payment.Western union took out 3 payments like they were suppose to. October 10th Western union took out $659.35 twice they credited me back $659.035 and took 659.35 out again. I called the company and they told give me to give them 48 hours and they would credit me the money .I also sent a copy of bank statement where they took it out and I sent them it by email so they could give me credit which they never did.Then Oct.12 they took out another $659.35.These amounts had no tracking number to them and our bank couldn't figure out where the money went with no trace or tracking on it. We blocked the account so they couldn't withdraw anymore money. I called the company and a Representative hung up on me so I called back and the representative told me that I would have to wait 7 days that's it under review. I told them that I needed my money back. So Western union took a total of 1,318.07 that does not include the overdraft fees of $70.This has caused a huge problem. I have no money at all. My paychecks are going in account to pay this amount off. Because our bank said that these amount needs to be paid back to them.So we really could use the help in getting our money back.
Western Union Reference Number: 43405493Dear Robert,Western Union is writing in response to the complaint we received from you dated 10/20/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you believe you were charged for unauthorized transactions.After investigating your request, it was determined that the charges associated to your account were in fact authorized and were the result of a late debit. All aforementioned charges are valid.We sincerely apologize for any inconvenience or confusion you have experienced with the specified Western Union transactions and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer: The promo code has been delivered via separate cover.XXXX-XXXXXXXXX Expires: 12/31/2021The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000. You may also email us at [email protected],The Western Union Executive Resolutions Team
Hello, thank you for your time. I have been dealing with Western Union on case # *** and they have email with a different case #***. This case was started on Sept 4, 2018. Which is the first email after filing and informing them of a fraud. The first email I sent to them had all the information along with of a copy of *** passport. The receiver of the money. As I wouldn’t send the money to her for the product without it. Western Union has sent me half a dozen emails telling me that they were working on my case and that I should hear back from them in 24 to 48 hours. I have never heard back from them! I have called Western Union 4 and maybe 5 times. Each time the representative tells me that they are working on the case. And I’m assured that I will hear from the department in 24-48 hours. Which never happens. Today when I called, I’m informed that no one is working on this case. And that everything thing has to be started again. And that all the people I talked to and emails should have informed me of this. I can’t help but feel that Western Union is working with these scammers. The MTCN is 3
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Western Union has investigated your concerns;
MTCN: ***-***-***
On September 1, 2018 at 5:35 PM Eastern Standard Time, you initiated a transfer for $920.00 USD to *** in Russia.
On September 2, 2018 at 7:03 AM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in Russia to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.
Please note that all Western Union money transfers require the Money Transfer Control Number (***-***-***) as well as a valid government issued Photo Identification(s) in order to be released for payment.
Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud.
When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on 10/18/2018, fraud case number: ***.
Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation.
The aforementioned request can be submitted by law enforcement via the following channels:
***
***
***
***
***
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:The date in which the are reporting the fraud case was started is incorrect. I informed Western Union two days after the money was sent. After multiple attempts to contact them I got zero response other then emails saying they would get back to me in 24-48 hours. After many phone calls with Western Union only to be told that their fraud department was working on my case. At no time did they inform me to file a police report till very much later. Two months later I’m told that I need to file a police report. Again 2 months later! The person or persons could have moved their entire family in that time. The police will say how come you now took 3 months to report it. There is little anyone can do for a crime that happened 90 days ago. I hold Western Union responsible for this. Had they not given me a runaround from the beginning maybe something could have been done. So I hold Western Union the sole problem. They owe me the $920 that was sent and $100 plus dollars that they charged me to send it. If Western Union would have done anything that their emails said they would do, this could have all been avoided. Telling me in emails that they respond in 24-48 hours, which never happened!
Sincerely
On June 24, 2018, myself and *** were given bad checks as recipients of a Western Union Money Order. The transaction total amount was $5,000, we received ten (10) money order checks worth $500 each, and seven (7) came up as bad after our separate deposits. $3,500 is owed to us by Western Union and ***. Checks were picked up at *** Irvine, CA and manager Leah processed our transaction. On June 26, we each received written notice from *** J. ***, *** for adjustments made to our accounts. The funds were not credited. *** confirmed the bad checks and advised us to resolve it at the origin. Manager Leah from *** refuses to discuss the issue after several visits and attempts to talk. Cashier Nick of the same store is a witness and has talked to us to an extent. Over the last four months, we have filed multiple cases through Western Union and *** customer assistance, but all have been closed and handled poorly. We have not filed a lawsuit or arbitration for this issue.
Western Union is writing in response to the complaint we received from you dated 10/18/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you are a third party to a money order refund request for items that were not honored by a bank.Western Union has been unable to investigate this matter. Please be aware that Western Union’s contract is with the owner of the Money Order, therefore; Western Union is unable to assist with your transaction inquiry.Unfortunately, our records do not reflect that we have authority from *** to communicate with you directly. However, if he or she desires that Western Union communicate with you on his or her behalf, we encourage you to have the owner complete and execute the enclosed authorization form specifically identifying you as the individual with whom Western Union can directly communicate with. Please be aware that any written authorization signed by *** must also be notarized by a Notary Public.The written and notarized authorization can be sent via electronic communication directly to Western Union at ***@westernunion.com Upon receipt of the signed and notarized authorization from ***, Western Union will be able to provide you with information and hopefully a resolution to the issue(s) raised in your complaint.***Executive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line: Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and will submit the requested document as soon as possible to complete the next steps. I did not see it attached to the response so I will reach out to the company rep through the provided email address.
Sincerely
We bought a money order from them, last year on 05/12/17 for 725.00 and we did not use it so it was about to expire so I called customer service and they told me that the money order was not yet cashed I told them no we still have it and they told me to fill out the back of the receipt and make copy of the money order and mail to the po box address from the back, so I did. After 1 month I called and they told me they didn't get it to call back in a few weeks so I did nothing, I asked for a manager and they told me that my case was already escalated what I can do is email copy of the money order SO I DID, called back another month later nothing, first time I called was in June its now Oct. nothing yet..please help I dont know what else to do? Thank you
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that Western Union has processed a refund check #xx-xxx-*** corresponding to Money Order # *** in the amount of $725.00 USD via Fedex Tracking Number # xxxxxxxx***. For security measures we sent you an email containing the complete refund details.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
I hope you found my assistance in this matter to your satisfaction, please do not hesitate to contact me directly should you have further concerns. It was my pleasure to serve you.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com: I appreciate my refund, I wish that you'r Company wouldn't of done this to me or to the other people I have been so stressed out because of this!! You should be more aware of the people that represent your Company. thank you
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I would give you NO stars! You aloud my stolen money orders to get cashed after I overnighted the refund request. Sent you an extra $18 to do it and now I have to worry aboyt where my lot rent went.
I was the victim of fraud using this companies money orders. When I requested to have a research request form for my money orders which is a service western union claims is a viable service I was upset to find that this appears to be a fraudulent service. I have called almost 30 representatives to have this order resolved and I was dismissed, insulted, or just lied to. This lead to a lot of misinformation and a lot of frustration. A police report has been filed regarding this case and this companies slow and disgusting practice is a hindrance on this criminal being found and brought to justice. I have filed a complaint about this business with the FTC as well as the Florida Attorney General, I submitted these research request forms about two weeks ago and I have not been acknowledged or given any peace of mind that this order has even begun to be processed and I was told I would be notified within 24 hours by multiple "Supervisors" and employees.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 10/15/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had difficulty collecting a photocopy for your money order.Western Union has confirmed via prior related investigated cases that the photocopies you requested were sent to you by standard mail and that the processing fee for your request has been waived.If your request for a forgery claim has yet to be initiated, you may complete, sign, and notarize the forgery affidavit form and a signed forgery acceptance letter to the Western Union Executive Resolutions Department through any of the channels facilitated by the Specialist assigned to your case.Once the completed Forgery affidavit and Acceptance letter have been returned to the Executive Resolutions Department along with any pertinent documents such as police report, or copy of the Money Order prior to it being altered –if available, we will forward your claim to the Western Union Forgery Department. The Western Union Forgery Department will coordinate with the Bank of First Deposit (BOFD).At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.Please allow 30 days from the date you return the affidavit of forgery before making any inquiries. The average time to resolve a forgery claim is 90-120 days and in most cases a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD.Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Western union stopped my last 4 transactions and banned me from using their service. They told me I was sending too much money. They said it would take 7 days for them to refund my money. It's been a month and they have not. I've called my bank and they said there are no pending refunds from Western Union. Every time I call them, they assure me it's been refunded.
Dear Michael, Western Union is writing in response to the complaint we received from you through the Revdex.com. Western Union has investigated this matter; our records indicate that on September 19, 2018 you initiated a Western Union money transfer in the amount of $400.00 from the USA via Money Transfer Control Number (MTCN): *** On September 20, 2018 you initiated a Western Union money transfer in the amount of $250.00 from the USA via Money Transfer Control Number (MTCN): *** On September 22, 2018 you initiated a Western Union money transfer in the amount of $150.00 from the USA via Money Transfer Control Number (MTCN): *** The MTCNs have been refunded and are available for payout, please see below: Original MTCN: ***, New MTCN: *** Original MTCN: *** New MTCN: *** Original MTCN: ***, New MTCN: *** Western Union could not complete your transactions at this time because we could not verify the information you have provided regarding your transactions in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transactions were declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please know that for the Money Transfer Control Number (MTCN) *** , this transfer was paid to the named receiver on April 29,2018.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Michael
On Sept 11,2018 there is a charge on my debit card from your company that when I called your phone # confirmed what I already knew the change for $166.99 that is on my account was not made by me or even in my name they said it was made on Sept 10,2018 in ***'s name who is not atherized on my bank account to even use my debit card.
M ***,Western *** is writing in response to the complaint we received from you dated 10/12/2018 which was addressed to the Revdex.com. In your complaint, you indicate that there is an unauthorized charge to your bank card.Please be advised that online transactions are sent to the bank for authorization and if the payment details have been entered correctly, the bank will accept the charge allowing Western *** to process the transaction. If we had received a decline from the bank, the transaction would not have been able to complete, and therefore, the draft from your account would not have occurred. Please also note that you may reach-out to your bank for a charge-back request from your bank. Once the request is received, Western *** will further investigate the concern.***Executive ResolutionsWestern ***7001 East Belleview Avenue, Denver, CO 80237Direct line: Tell us why here...