The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I sent $2205 through Western Union on Jan 17 2019, Tracking number () the money was transfer to the wrong company. I have been trying since Jan 17 2019 to have the money sent to the correct company. Now my car has been taken and I cant get may car back because the money was sent to the wrong company. I have contact Western union several time , they gave me a escalation ref number #*** with no resolution. I spoke to a supervisor who told me I could call the other company. Which I did call the company who received the money ,and was told that they don't see the money. I called Western union back and was adv I just have to keep waiting and they don't know when they will correct the issue and send the money to the correct company.ll
Dear *** Western Union is writing in response to the complaint received through the Revdex.com. In the complaint you indicate that you initiated a Western Union Quick Collect transaction that was sent to the wrong company. Please be aware that with the Quick Collect service; the transaction funds are not held by Western Union unless we are required to for compliance or regulatory purposes. The transaction funds are immediately transferred to the biller as directed. In order to process changes, reroutes (change of account number) or refunds; a request is sent by Western Union to the biller and the biller needs to reroute the funds to, return the funds to, or provide a denial response with an explanation to Western Union before any further action is taken. A response was received from the subscriber on January 17, 2019 and the refund request was denied as the payment was posted to the account indicated at the time the transaction was recorded. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Twice I sent money transfers of $750 US and, $2720 US and, both were declined, I got no response from the company why they were rejected. I am very angry and, I am very upset.
Order_Number:
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 1/16/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you wanted clarification regarding the decision related to your transaction.Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.At this time, we have confirmed that the money transfer which you sent via our online services, was declined due to the aforementioned validation process. Our records indicate that the Western Union compliance team made an attempt to contact you on 01/15/2019 and conducted an interview with you regarding the aforementioned money transfer. Western Union then made the business decision to decline the transaction at the conclusion of the interview.Western Union processed a refund for the principal and charges of your transaction. This refund was issued to your bank account on 01/15/2019. Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; bank account refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: ***. You may also contact me directly at the email address and phone number referenced below between the hours of 8:30 AM - 5:00 PM) ,U.S. MST, Monday through Friday.Sincerely,The Western Union Executive Resolutions Team
Western Union keeps changing their policies just for me and will not give me an explanation. My son lives in Nigeria and I try to send him money as much as possible and for some reason Western Union will cancel the transfers with no explanation or delay the transfers for days with no explanations. When I send money to my son it is for a reason and this company fills they can play GOD with my sons life. The most recent transfer, Tracking number *** was cancelled with no explanation and no call to me. I had to contact the company several hours after the transfer just to find out. Then the transfer Tracking Number *** was delayed for five days with no explanation to me. I want to know why this company feels that can ply GOD with my sons life. I send him money because he needs it to survive and they just feel they can do anything. I have to take the money to a friend and when they send it he gets in an hour. Why am I treated differently? Why does this company have different rules for different people. It seems that this company is a fraud. Nothing on their website says that I am not allowed to send money so why am I treated different. I will also follow upo with the Texas Department of Banking and send a letter to my US Senator and members of Congress. This company should not have the right to play with peoples lives.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 01/03/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you believe you were blocked from using WU services. Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.For this decision to be further reviewed, please have your receiver complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:· Validation of source of income· Purpose of sending or receiving funds· Relationship to the counter parties(Document provided under separate cover)This information may be sent via email to *** or mailed to:Western Union Compliance Department***Englewood, CO 80155-7000Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict the ability to transact via Western Union.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Kelsey *** of *** contacted me and said I was approved for a $20,000 loan in September 2018. After contacting Kelsey, she emailed me the contract to sign. I signed the contract and scanned back to her. Kelsey called back an said my credit score had dropped. Kelsey stated I needed to pay a $600 deposit through Western Union. After the deposit my $20000 would be released that afternoon. I sent $600 on 9/28/28. She called back an said after further review I would need to send another $600 for the money to be released. I sent $600 on 10/1/18. I asked Kelsey was this a scam and she no! We are a well known company in CA. Kelsey stated another $600 was needed because of my credit. I sent on 10/18/18. I contacted Western Union around 11/29/18. Various supervisors at WU (Travis, Karen, Joe, etc) stated I would get my total refund of $1904 (with fees). I was told by WU to either complete Consumer Product Form or submit a police case report. I submitted the police case report number (***) to ***. Case # for WU: ***. Each WU rep could see where I sent fund three times to WU. Th week of 12/17/18 I was told my refund claim was denied.
Dear ***, Western Union is writing in response to the complaint received through the Revdex.com. Western Union has investigated your concerns for the transactions completed under MTCN and . The person that collected the funds provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected at the time of payout. Western Union’s policies and procedures were properly followed, and the transactions were paid correctly. A refund is not available as the funds were paid to the named payee as directed. Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment. Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud. When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on November 29, 2018, fraud case number: ***. Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation. The aforementioned request can be submitted by law enforcement via the following channels: Address: Western Union Financial Services, Inc. Attn: Custodian of Records *** Englewood, CO 80112 Email: *** Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department
Western Union
Complaint: ***
I am rejecting this response because:
WU owes me three refunds! WU only refunded me $638.00. They never sent me the tracking number to collect the $721 like they said they would. WU has not mentioned the third refund for $638. I emailed all correspondence to Revdex.com.
I would like the Revdex.com to get my two remaining refunds of $721 & $638.
Sincerely
Dear all,
Please be advised that a refund is not applicable for the transactions completed under MTCN and , as both transactions were paid according to WU’s terms and conditions of service to the named payee as directed.
Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.
Thank you
Executive Resolutions Department
Western Union
Complaint: ***
I am rejecting this response because: Out of the three money transactions that were received, WU refunded only one! Why?
Sincerely
I had a money order purchase I made at my bank In April 2018. It was either lost or stolen in transit to where I was mailing it. I had misplaced the proof of purchase during my home remodel and contacted western union immediately. They told me I needed to fill out some forms and mail in a check for the processing which I did. They cashed that check and after several months sent me a letter saying I needed to give them more info and a police report. I had went to my bank and gave them every piece of information they had and went and filed a police report which I mailed into them. Now again months later and phone call after phone call they tell me they need more money and information and a proof of purchase again. Now the money was originally for a research request because I lost the proof of purchase and I had to send in the necessary paperwork. I have given them money all the information that I can possibly get. They keep changing their story each call and give me the run around the phone for months. I have spent countless hours on the phone and running around continually getting things for them and I still don’t have a resplolution after a year. This was a important check and the funds were intended for a fishing club membership dues so it was not only my money but others as well that we are still waiting on. Western union is scamming me and won’t make right on a return of funds that nobody ever received.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 12/26/2018 which was addressed to the Revdex.com. In your complaint, you indicate that the Money Order you made was lost or stolen and you have been in constant communication with Western Union without a resolution, you would like to get the refund of the Money Order.
Western Union has investigated your case. Western Union issued a refund check on 1/3/2019 via the following check number(s):
Check Number: ***
The aforementioned refund checks were issued to the mailing address you provided in your request:
***
Racine, 53405 WI
UNITED STATES
Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted time frame, please contact us at the number or email address referenced below so we may further assist you.
We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Cumbersome process to get funds to West Africa.
I was told my my recipient that he could not get the funds without a test question and its answer. I had to call WU to do this as the website had indication that this was needed. This was bad enough but then I found an unexpected transaction fee for $10 on my credit card statement on top of $4.99 transfer fee they charged up front. After called my credit card company to clarify where the transaction fee come from, they then told me that WU classified my purchase as a cash advance that was subject to a finance fee. This is a company I will not use again and will share my negative experience with anyone contemplating Western Union as a means of transferring money. A sad commentary on an old and once respected American company
I was receiving a wire and the *** store that housed Western Union had only an electronic processing system. In order to receive my wire, I had to enter all of my relevant data: name, address, phone number, driver's license, DOB etc and to finalize the transaction I needed to agree to the privacy agreement. The agreement stated that Western Union WOULD sell my information to third parties.
If I wanted to opt out it gave an 800 number and stated that the information would be sold 30 days from date of transaction.
I have been trying to "op out" but every time I tell them what I want, they hang up on me. I have tried three times. Clearly, Western Union will not honor its stated obligation to fulfill my request.
This is deceitful, unlawful and fraudulent.
Dear Mrs.,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Please know that Financial companies choose how they share your personal information, whether you send money, receive money, or we otherwise collect information about you. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.Please be aware that we have opted you out of sharing information as requested. We encourage you to visit our website to learn more about our Privacy Statement, what information Western Union Financial Services shares and what you as a customer can limit sharing.Please visit our website following this link: https://www.westernunion.com/us/en/privacy-statement.htmlWestern Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** .You may also email us at [email protected],The Western Union Executive Resolutions Team
On 8/6/18 I was paid with a money order... The money order was torn up by my cat and I contacted western Union and they told me to fill out multiple paperwork and I did and I faxed multiple paperwork and also mailed multiple paperwork they continue to tell me it was not right then I printed out a notarized paperwork got it notarized by Genco and then they finally told me that they was going to send me another check after hanging up on me multiple times not confirming everything with me and on top of that being very rude and cussing at me I also talked to someone in the general HR department that did not help me at all and then they told me there was a check issued out to somebody but it was not issued to me and they will not tell me who it was issued to and they also told me that it was mailed to a different address not mine so pretty much I clean this man's house for free I then contacted HR again and she told me there was nothing that could be done about a money order I was paid with even though the money order was put in the notarized piece of paper that I faxed. She then told me that somebody else called about the money order but they never ever got in touch with me to tell me that even though I put in my information first but at the end of the day I know nobody got in contact with them except me
Sarah Hurst,Western Union is writing in response to the complaint we received from you dated 12/14/2018 which was addressed to our corporate headquarters. In your complaint, you indicate that you are having issues obtaining a refund for a destroyed money order.
Further investigation is needed to determine who is the true owner of the funds. We require sufficient proof of purchase in this case, which is mandatory, considering that Money Order is torn apart.
If you would be able to provide us with legitimate additional proof of purchase, which confirms your ownership of the funds we will gladly process your request.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM to 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Lisa Baker
Executive Resolutions
Western Union
7001 East Belleview Avenue, Denver, CO 80237
Direct line: +1 732-694-2131
Tell us why here...
Western Union is writing in response to the rebuttal we received from you dated 1/2/2019which was addressed to the Revdex.com. In your complaint, you indicate that you are having issues obtaining a refund for a destroyed money order.
Western Union's position in this matter has not changed and we must reiterate that we will not be able to assist you without the following information.
Further investigation is needed to determine who is the true owner of the funds. We require sufficient proof of purchase in this case, which is mandatory, considering that Money Order is torn apart.
If you would be able to provide us with legitimate additional proof of purchase, which confirms your ownership of the funds we will gladly process your request.
Western Union considers this case closed but will reopen it once you have provided the required documentation.
Lisa Baker
Executive Resolutions
Western Union
7001 East Belleview Avenue, Denver, CO 80237
Direct line: +1 732-694-2131
Complaint: 13265204
I am rejecting this response because:That is really ridiculous I sent the money order and affidavit from Geico and sent a picture of the money order what else do u want me to prove I was paid with the money order I didnt purchase it.... So how else am I supposed to show u anything else then what I already have
Sincerely
Their phone staff is incompetent and their processes are highly flawed. I sent and authorized a money order, which Western Union readily withdrew the money from my credit card, but when it came time for my recipient to pick it up, they were refused due to some error with the transaction. After further investigation with my bank, it turns out that someone at WU did not enter the expiration date of my credit card correctly on the first two attempts, and when it went through on the third attempt, there was a fraud warning that kept the transaction from processing on their end, even though they already withdrew the funds from my account. I called in the cancellation to one of their phone agents.
Almost a week later, and I had not received a refund. I looked on-line and my transaction was still showing in process. WHY?!? I made two attempts to just cancel it on-line and the site did not cancel the transaction. Their site obviously has technical issues, too, along with their staff.
I just called and spoke to another agent of theirs, who said the first agent apparently did not cancel the first time, so now I have to wait another 7-10 business days to get my money back.
I will not be using their service again, and I have filed a complaint with the Revdex.com for their unethical and unprofessional practices. ED
On Nov. 30th I started to get a refund for funds that went to the wrong place
which was wired on Nov. 23rd. I keep calling Western union only to be told to
call back in 1 or 2 business days. At this point it doesn't look like I will
get my $ 663.72 back.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 12/8/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you would like to get the refund for the MTCN *** for the total amount of 663.72 USD.Western Union has investigated this matter. On 12/08/2018, a refund for the principal & charges in the amount of $663.72 was issued to you via Money Transfer Control Number (MTCN): XXX-XXX-***. The entire number was sent to you under separate cover. By using the referenced MTCN, You can retrieve your refund from the Western Union Agent location in which you created the transaction ***. We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at *** Sincerely,The Western Union Executive Resolutions Team
My landlord lost my money order for the deposit on my apartment, so they said we never payed it even though we did and made us replace it. After that situation we started trying to cancel the money order and did all the paper work and after 9 weeks they sent us all the paper work back and said there was not enough proof that we bought a money order and that we need to find more proof. Well the receipt that proves we bought it got lost so we had the woman that sold it to us write all the info down so we have all the information. Also every time I call customer service to try and get help they are no help, barely speak English and tell me that there's a connection problem. It's extremely annoying.
Western Union is writing in response to the complaint we received from you dated 12/3/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for a money order.We need to obtain proof of purchase for your money order from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.***Executive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line: +1 732-694-2131Tell us why here...
I try to send money to my niece in Jamaica and they can't give me a run around I set my money at 4 o'clock this morning only to be told at 11:15 a.m. today back to do the policy and procedures my transaction was canceled and I didn't online with my own information they were able to Cancel the transaction Over $10 my niece Is stuck stuck and I have no other way of getting the money to her
I was required to make electronic mortgage payments by wells fargo via western union. I made these payments for approximately 2 years and did not use western union for any other reason. Wells fargo pushed me into foreclosure and returned the last payment I made back to western union. The refun is for $963.05 minus the incurred service charge.I was not aware of this returned payment until months later. Several attempts at collecting this payment and hours being walked in circles by customer service have proven unsuccessful. I state this without mention of the many hardships and frustrations attached to what I consider as clear cut abuse and bullying by western union.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 11/28/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund in the amount of $963.05 USD.Western Union processed a refund for the principal and charges on 11/30/2018 in the amount of $963.05 USD via Money Transfer Control Number (MTCN): XXX-XXX-XXXX. (MTCN provided under separate cover). Your refund is available for pick up at any Western Union agent location in VT, USA.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com.Sincerely,The Western Union Executive Resolutions Team
After countless unsuccessful online money transfer attempts, I was blindly confident, that with a personal "professional" assisting me from WESTERN UNION, I could complete my money transfer to my youngest son thousands of miles from home at a University , in need of financial help from me. I willingly provided/confirmed all my information, personal and financial (from WU profile), to the agent. Upon conclusion of my request, the agent informed that the SYSTEM would not allow her to REACH the SERVER,and thanked me and advised me ,to complete my transaction, I should CALL BACK in 1 hour or there abouts , due to the systems obvious issues. I thanked her as well and disengaged the call and personally decided to simply go to an agent location the following morning. The following morning, 11/11/18, on my way to the local store to complete my money transfer, but, instead I called my debit call once again(out of habit)before departing. SHOCK of my life! The exact amount + the service charge(quoted by WU) was minus from my account. I spent the next 2hours calling back & forth between my financial insitution & WU to get answers of the whereabouts of MY money that was removed without my knowledge or approval. Finally, was informed my money was on "hold",& "under review" What the heck?1 How,Who, Why?! I have collected 2 case #'s as follows:case# *** and a few days later... case#45434398. I have sent a copy of my bank statement showing unauthorized collection by WU from my account, also to their(WU) tracing credit card site as requested . I have called at least 5 times a day since 11/10/18! I am told my money is there, it will be returned. WHAT IS WRONG WITH THESE PEOPLE?! I NEVER AUTHORIZED THIS! I never received notice of removal, NO reference #, NO MTCN #... NOTHING. Each call ends the same. Me, frustrated,no money.... agents constantly saying my case has been "escalated" and re-escalted countless times. Money in minutes has become Money in months! PLease help. Respectfully-RNP
Dear Ms. ***,
Western Union is writing in response to the complaint we received from you dated 11/24/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction that was not completed, however; you were charged for the amount in your bank account and would like to have the funds refunded as soon as possible.
Western Union has investigated your case. Please note that on 11/27/2018, Western Union provided you with a full refund of your transaction via Money Transfer Control Number (MTCN):, in the amount of 44.00 USD. Our records indicate that you collected your funds on Wednesday, November 27, 2018 from a retail location in CA.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #:***. You may also email us at ***@westernunion.com.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:Western Union did wire me the $44.00 back, yes, I absolutly picked it up. Unfortunatly, sadly ,I expected them to slap a quick fix to this. I look at it like this: Had I refused the money, it would be like they have tried to finally appease me and I refuse to be in compliance, raising cane for no reason. However, they are NOT trueful with their response and intentionally choose to deceive and ignore the one key fact that over shadows it all....THE FUNDS WERE REMOVED FROM MY ACCOUNT WITHOUT MY AUTHORIZATION OR KNOWLEDGE. After a week of constant calling, 3-4 times daily, after I had to provide a statement copy from my financial institution, after I had to comply with credittcard.tracedesk.com.. After countless agents,supervisors,and escalation personnel assured and agreed it was a technical error. Unfortunatly, my financial situation shifted greatly to the negitive, and caused ne great emotional anguish, hardship & distress. I trusted this money transfer company, like thousands of others to be professional,honest and courtious. Yes, I did originally want a transfer to my youngest son, thousands of miles away from all family and friends , which was urgent need that never got fillied and cost me money I had to borrow and still must repay. Western Union SHOULD not be allowed to commt these types of financial errors on innocent , trusting people.
Sincerely,
***.
I have had a horrible experience with Western Union and doubt I will ever use their services again in the future. I attempted to use their services to send funds to a friend which they were unable to retrieve and were given an error message. I called and was suggested that I get a refund and the representative ASSURED me that I would receive a full refund including my fee. When I went to retrieve the money I was not given a full refund and was told that I would have to call back. Since I’ve just been given a run around. Customer service representatives continuously hang up in my face. How can you charge for a service that has not been provided or held up on your end? It seems like a scam to me. I wouldn’t be surprised if this happens to many others. They literally have just kept my money.
Dear Chelsea ***,
This is in response to the rebuttal to a complaint you filed with the Revdex.com.
Please note that we have concluded our investigation of your Complaint. Thank you for your patience while we carried out our investigation.
Having considered the matters raised in your Complaint and the evidence available, Western Union acknowledges that you experienced poor customer service in this instance. We would like to apologize to you for not meeting the high level of service that we try to provide to our valued customers. In recognition of matters raised in your Complaint, Western Union is refunding you the service fees corresponding to Money Transfer Control Number XXX-XXX-*** in the total amount of $8.80 USD. The complete refund details have been provided to you, via email.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***). You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I pay rent with a money order, Sent payment landlord did not get it. So I been calling sense October 16th 2018 trying to put a stop payment can't get through, sent a letter with photocopies and a $45.00 money Order for fees cost The refund needed is $1005.00 I really need my money back letter sent 10/24/2018 have not gotten any word or anything I'm wondering that it could be mail tampering as well. Money order theft intent. Not them per say but, not hearing any info on this.
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that our records indicate that Western Union received your Money Order Claim on 11/8/2018 and a refund was processed on 11/14/2018 corresponding to refund checks 81-xxxxx1353 ($500.00); 81-xxxxx1354 ($500.00) and 81-xxxxx1355 ($5.00) ; which were mailed via US Postal Mail. Please allow 10-15 business days for their delivery. The complete refund check details have been provided to you via your email on record.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***@westernunion.com
Sincerely,
The Western Union Executive Resolutions Team
I sent money to my Mother in Mexico online using one of the options that she could pick it up at the convenience store close by her house. She never wasn't able to pick up the money because said it was on hold for some reason. I chatted with a representative and told me it was fixed. My mother and myself we texted each other to see if she was able to pick up the money I sent her and still wasn't able to do it. I told this to representative and he told that the option I chose it wasn't available. I told him that I got a confirmation e-mail to prove it and still he argues with me that it was a system failure and that option supposed to be there in the first place. I ask for his Supervisor/Manager and she told me the same excuse but could fix so she could be able to pick it up at another location. My mother went to another location and still wasn't able to pick it up. I called the line and they told me that the money was ready to pick up, told them the issue and wanted to talk to a manager, I was on hold over 10 minutes and hang up on them. I called again to ask my money back and recommend me to go to a location to send the money and told them, if they can't solve this issue from the beginning? how you expect to go somewhere else to have this kind of issues or worst. Never going to send money on WU. It was a first time customer and it was on of the worst experience in my life.
On 8/25/2017 same day I got charge 3 transaction $456.20/each. I got the case no from Western Union ***, *** and ***. My bank account information got someone stole which is I am not authorized all that payment.By fraud protection consumer law. People stolen my credit card account transfer my money. They need to protect me. suppose they need credit back refund money to my account. but they told me transaction went though can not do anything. Also my credit card company need charge me all this transaction. So I really need to complaint this Western Union bank not take the responsibly for the consumer by law protection.Thank you for your help.
Dear Shirley ***,Western Union is writing in response to the complaint we received from you dated November 4, 2018 which was addressed to the Revdex.com. In your complaint, you indicate that three transactions were sent from your online Western Union account without your authorization. You are requesting the refund of the three unsolicited transactions.MTCN: ***On 8/25/18, an online money transfer was initiated for 411.20 USD to Long *** in China.On the same day, a person with identification bearing the name of Long *** went to an agent location in China to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. A refund is not available as Western Union’s policies and procedures were properly followed.MTCN: ***On 8/25/18, an online money transfer was initiated for 411.20 USD to Long *** in China.On the same day, a person with identification bearing the name of Long *** went to an agent location in China to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. A refund is not available as Western Union’s policies and procedures were properly followed.MTCN: ***On 8/25/18, another online money transfer was initiated for 411.20 USD to Long *** in China.On the same day, we received a call from you, in which you indicated that the transaction was not authorized and requested it to be canceled. Western Union confirmed that the funds had not been collected by the intended receiver and proceeded to cancel the transaction per your request. Please note that when a transaction is canceled the same day, Western Union does not debit the account used to fund it. Due to the aforementioned, a refund is not available as funds were not debited from your account.When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on 8/31/2018 via fraud case number: ***. In addition, Western Union has taken the necessary steps to deactivate your personal customer profile at this time.To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I made a payment thru Western Union for $600 to Kia Motor Finance Oct 23, 2018. On Nov 2, 2018, Kia repossessed my car due to not receiving that payment. Western Union says they have no record of it either. The driver that repossessed my vehicle said I am the 4th person in the past few months who has been towed due to western union not delivering payment. I also checked with where I made the payment at and they said they couldn’t go back and look.
Dear Ms., Western Union is writing in response to the complaint we received from you dated 11/3/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a payment to Kia Motors for the amount of 600.00 USD and the payment was not delivered costing you to have the car repossessed by this same company. We have been trying to reach out to you without success via the phone number and the e-mail address provided. Western Union has conducted an initial investigation to locate your account using the information given; however, we were not successful. In order to properly investigate your concern, please provide the following information: *** The date and time when you initiated the transaction. *** Money Transfer Control Number (MTCN): *** Destination. *** Amount. *** The name of the receiver. Once the requested information is received, we will coordinate with the applicable department to further investigate your concern.We apologize for the inconvenience this might have caused. If you should have any additional questions or concerns, please do not hesitate to contact me.Until the previously indicated information is provided; Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com. Sincerely, The Western Union Executive Resolutions Team
since october 12th 2018 I have sent money to my father in law of 100.00 us dollars jn cash through westernunion.com I wanted to go ahead and recieve refund so I contacted their 1***0 customer service number I was told I can recieve another transaction number and recieve my money as soon as the complete goes ahead with a cancellation for some reason she told me they have escalated the issue and the funds are not available and they told ne to call back in 24 hours so I called back and then they told me they will contacting me thru email so I waited 48hrs no email no call I called again and again after repeated times that they escalated the issue and western union will call me I havent had a response contacted corporate no one answers customer service doesnt respond to my emails
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 11/01/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you were unable to collect the refund related to your transaction.I have confirmed with our sending agent that you were able to successfully collect the refund of your transaction on today's date (11/29/2018).We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer:XXXX-XXXXXXXXX (promo code #) Expires: 12/31/2021
This promo code will be provided under separate cover.
The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***@westernunion.com.Sincerely,The Western Union Executive Resolutions Team