The Western Union Company

Worst company and customer service ever I have interacted with. Every time they will put your money transfer on hold asking for same information that is provided several times. My Govt issued ID does not change every day, or every month, or every year, so why do you want me to upload a copy every time ?

What is the point of having app or a website when I have to call and wait hours in waiting queue just to be told to send copy of ID again

Will not recommend and will look elsewhere for my money transfer needs

On May 21st 2017, I initiated a transfer and the IFSC code was wrong and called the customer service indicating that the IFSC code was incorrect and the CS rep told me that someone will contact me before the money transfer b y 26th and if you do not want, you can cancel the transfer. I immediately canceled the transfer and logged into the western union website using my email id and there was transaction available after cancellation. on May 26th I received email saying the transfer was complete. I was shocked as I have already send the money through ***. Called CS and they have initiated the case *** and told me that the money will be returned back to my account. On the other hand, *** asked for driver id, passport and other proof before transferrring the money whereas western union did not any verification. *** MTCN. I have email for cancellation of the transfer and CS informed me that they use third party vendor to transfer money and the cancellation did not reach them. I have provided screen shot after login to indicate there was no money transfer using my email id. I need to get the money back.

have tried to purchase a cigarettes on ***. The Seller sent me an email after I placed an order and told me to pay thru Western Union using a credit card. Later he disappeared and stopped responding my emails. Approximately after 2 weeks of no response, I contacted Western Union and explained the situation. They said that that have opened a fraud case about it and told me to also contact my credit card issuer and file a dispute.
I have contacted My credit card issuer and asked them to dispute this transaction since the guy never shipped the items to me. The credit card issuer have opened the dispute and told me that Western Union has 45 days to respond. During the 45 days, I have received several calls from Western Union with threats that they will pursue and collect the money from me. I politely told their representative that they have to talk to my bank , not me. I also explained to them that I had opened a fraud case with them. In response, the Western Union representative told me that I need to pay, or else they will proceed with next steps. That completely sound like a threat to their customer. I am definitely. Honestly tell you one thing this company is full of *** they take money for the service but provide 0 security or services to you.

I went and got a money order using Western Union at a *** approximately 830am pacific time. It was a money in minutes promise. My submission was accepted, I paid the cashier, I got my full receipt with tracking number. I then told my family friend they can go get the transfer. They went and there was no money for the tracking number two hours later. I then called your customer line and was told it was fine. They tried again to pick it up and it was on hold. I called again and was told to have them go to a different western union. They did. It was on hold. I called and was told *** had a hold on it and call ***. I did. *** had no hold and called western Union. I was then called to verify it wasn't fraudulent and answered all questions about who, what, where, why the money is being sent and how I know them and last saw them. I answered all and was told it would be released and ready for pickup. They went back and now it was suspended. I called my bank and the money had already been taken. I called western union again and was told go to *** again with my ID so they can remove a hold. I went to *** and they called western union with me next to them and western union now changed their story and couldn't explain why there was a hold. *** manager was telling western union to okay it and they had my ID and receipt and debit card in front of them. Western union refused and gave no reason but cancelled it. I was then given a refund tracking number and told to go go a *** store with western union 20 minutes away because they had enough money to refund me. I drove there and the man said he doesn't know why western union told me that. He didn't have enough to refund me. I was given partial cash and partial check. The refund amount western union entered was incorrect but the man could only refund me what the western union agent had put. I asked them over and over to help me fix this. To help it ben sent to my family friend. I provided all proof. My bank can cover the debit and it was debited. I called customer service at least 9 times. I went back to *** as instructed and was lied to that if I went back it would be fine. I then had to drive far for a refund. Since western union dragged me along for hours my family friend was unable to get money today. It is inexcusable how I was treated and no one helped. I did exactly as they told me to return to the store and once I was there with the manager to call, western union could no longer lie and blame the store and me. Horrible customer service. I will file every complaint possible and fill every review I can find to let people now. I now went and sent it through money gram and it sent the same place, person, amount and same debit card and they got it in ten minutes. Still no excuse, reason or apology. Just complete lies. The manager at *** begged, as I did, for you to send it, help remove a hold or tell us why it was cancelled, suspended, held and no one could explain at western union. Tracking number was ***.

Let me start by saying, I've contacted Western Union (WU) every way possible on every available phone #. I went to the WU Location after speaking numerous representatives that has done absolutely NOTHING to help me. I sent money from *** to *** and it's taking 2 days and still they cannot give me a timeframe if or when the funds will be available. I asked for a refund. It would take me 1.45 minutes to and from but due me having to work I had to wire it. However, I still had to take the two days off work because wu didn't provide the service I paid for and I had to be back and forth with them. I paid them $160 wire transfer fee. It's been one LIE after another LIE. Every representative I spoke with had a different story to me and to the Western Union Representative at the location. First it was their system was down. They'd call me back to this day, I have not gotten a call back. Then when I call in they hang up. A supervisor name Brian said "WU can do whatever they want to." I asked to confirm the conversation was being recorded and he said yes. WU should not have accepted the wire transfer if they weren't going to provide me with the service or refund me my money and I find another way. However they took my money and now refusing to return it or release it. Who is looking out for the Consumers? Because WU certainly is not. As the Representative said "we're a giant, you don't know who you're up against". Well WU, shame on you for abusing consumers and then bully and try to intimidate consumers when they complain and trust me that's putting it lightly.

I sent a money transfer through Western Union to my son in ***, where is stationed in the ***. He was issued checks by the *** in *** as they did not have enough currency to distribute in cash. Upon trying to cash these checks at ***, ***, he was told the checks had been cashed. He then returned to the *** and provided them with the information. ***, customer service representative then called Western Union and was told duplicate checks had been issued and this needed to be investigated. When I spoke with Western Union, I was told it will take 21-180 day to resolve this issue. This is unexceptable as I have just learned of their fraudulent activity in aiding in money laudering and refusing refunds to customers. My son is in desperate need of these funds. I need help ASAP. I have not been able to reach a representive other than the phillipines who offer no help or hang up on me.

I recently experienced fraud when sending $1500 to Cameroon. Western Union acknowledged the fraud but I still had to wait 21 days to have the money returned to me. After the 21 days I went to WU to pick up the returned money using the pick up number I was given when I filed the case. I have now been to Western Union 4 times in two different locations and both places say they have no record of that number or of the reimbursed money. I just called them again and now they say the teller has to call the western union costumer service line when I am in the store. I was never told this part and feel it is a scam. This has been going on for over 6 months. Western Union is highly unprofessional. Please use other money transfer service if possible.

I was scammed on February 29, 2016 at ***, ***, ***.
The entire scam took place on the phone. The scammer stated that he could see my every move.
I was waiting for my daughter to arrive at the airport for her flight to ***. My cell phone rang. I answered the call thinking that she was calling. Instead, a loud brutal voice shouted that my daughter had been kidnapped. There were screams, and crying in the background. I was told that she would be killed, if I did not pay a sum of money. I agreed to pay $500.00. I was instructed to go to the ***, and to send the money through Western Union to a bank in ***.
During the transaction, I wrote the words" my daughter has been kidnapped" on the back of the Western Union form, and repeatedly showed it to the Western Union representative. She did not respond to my attempts to alert her to what was taking place.
The representative stated that the money could not be sent to the bank in ***. She suggested that the money could be sent to a Western Union in ***. She indicated a Western Union in ***. I conveyed the name of the Western Union to the scammer on the phone. The Western Union representative aided and abetted the scam.
The scammer gave the name of the person that would receive the $500.00. The transaction was completed and the money was sent to the Western Union location in ***. I have a receipt of the transaction which includes the name of the recipient. I learned later that had the money been sent to a bank the recipient could not have been traced.
The scammer was demanding more money when my daughter arrived within minutes of the money being sent. We immediately went to the *** to stop the payment. A different Western Union representative was there. He told us that he did not know how to access the information or to stop the transaction from going through. He was a relief worker for the previous representative who was on her lunch break. This situation resulted in valuable time being wasted in stopping the payment of the money to the scammer's accomplice.
A report was made to Western Union about the scam. The Western Union Case #*** is to be used to obtain
a report of the investigation of this case. Numerous phone calls, correspondence, and Freedom of Information requests for the results of Western Union's reports of their enquiries or investigations have resulted into this matter have not been answered. A refund claim for $5008.00 that was mailed within the one year time period as stated on the Western Union form or arbitration has been ignored.
As suggested, The Western Union Company was contacted(***) to resolve my complaints. I spoke to ***, who checked the Case #***, and acknowledged the receipt of my correspondence. He took my phone number and email address. He stated that he would email me a reference number. He stated that an executive would contact me. I have not received a reference number or any calls from an executive.
I have since learned that a scammer does not give the name of the accomplice who receives the money in the scam.
Western Union has an opportunity to apprehend the accomplice by following up the information provided by the scammer. The Western union Company is derelict in not providing training to their employees, and has not adopted measures to protect their customers.

Money for the amount of $3,980.00 was withdrawn from my checking account without my authorization. There are FIVE transactions for the amount of $995.00 appeared on 5/24/2017. ONE of the transactions was reversed on 5/31/2017. All without my consent. I have previously done business with this company, however, I did not authorize these transactions. Please note that I have shared my banking information (account number /routing number) and debit card information with this company in the past for money transfer purposes. I did contact this company and they refused to refund the amount.

I bought two money order from western union to send to Consumer Affairs ($ 40.00 each).Consumer Affairs only return one because it was a duplicate, I have contacted western union customer service they said I have to pay a processing fee of 15.00 dollars. After I paid a processing fee of15.00 dollars for the money order they did not use, Western union has declined my refund request. I am requesting a refund for the money order that was not cashed ,this has been an on going process since april.

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I went into the western Union located *** (***) to collect $60 my dad sent for me. Upon signing the form for the $60 the guy only gave me $55.00 so I told him I was $5.00 short. He said no that $5 was his fee for using his store. I said ok, but you should have told me this before you cant just take my money. He could have said $50 was his charge for using his store, and I would only end up with $10.00. So I told him its fraudulent to do that. I told him he must inform the customer first. He told me to leave or else he would throw me out, and he ran after me and told me that I am a *** fool, and I dont belong in the US.

I have been sending Money for my family and all of a sudden they restrict me from sending, I was sending a $100 to family in need and for no reason at all they stopped, I am glad that there are other option, I will never use WU for sure, they bad business practice, they should be at F not D+

when to westrn Union to make payment to directv which im put in the a diff. acout num. and than chance it. and come to find out at diretv did not get and call western union back to see where it was becuse diretv didnt it. and everytime I callthey said that diretv have it and im getting know wheree with the two of them. and all I want iws the money I send thouth westrn union because I had to make that payment. two weeks later to ge my biill on

ON 5/3/17, I ATTEMPTED TO SEND A MONEY TRANSFER TO A PERSON IN CALIF, FOR THE AMOUNT OF $719.00USD. THIS WAS DONE AT ARROUND.1:30AM EST.. I WAS EVEN GIVEN AN MTCN#..I WAS THEN SENT AN E-MAIL, STATING THAT MY DEBIT CARD COMPANY, ***. ***, HAD DECLINED THE MONEY TRANSFER..NO REASON WAS GIVEN!! BUT ACCORDING TO MY DIRECT EXPRESS ONLINE ACCT INFO, THEY HAD SENT THE MONEY TO WESTERN UNION..ON 5/4/17, WESTERN UNION SAID I WOULD HAVE TO WAIT 5-7 BUSINESS DAYS FOR A REFUND..I CONTINUED TO CALL BOTH COMPANIES, EVEN SPOKE WITH WU CUSTOMER SERVICE ON PHONE, INTERNET CHAT..DIRECT EXPRESS VIA CUSTOMER SERVICE ON PHONE..I FILED A Revdex.com COMPLAINT AGAINST DIRECT EXPRESS LAST WEEK, Revdex.com HAS ALREADY CONTACTED THEM..I USE DIRECT EXPRESS TO DEPOSIT MY MONTHLY SOCIAL SECURITY CHECKS, NOTHING ELSE..WU TOLD ME THEY WERE FILING FOR AN ESCALATION REPORT..I TOLD BOTH CO`S. ALL I WANT IS TO HAVE MY MONEY RETURNED TO MY DIRECT EXPRESS ACCT..IT IS NOW 5/22/17..STILL NOTHING HAS BEEN RETURNED..I BLAME WESTERN UNION, THEY TOOK MY MONEY, ARE REFUSING TO RETURN IT TO MY ACCT..THANK YOU, ***..(CUSTOMER)