The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I sent a money transfer on 08/15/2017 and it said on the website that the transaction was complete but the reciverr never received the money. When I called to complain, I was told the investigation would take 24-48hrs and after western union has confirmed that the receiver did not receive it instead of them to issue me a refund , now I am being told that they are waiting on a code from receiver's bank. it's been 15days and when I call to ask how long it would take I am being told they can't give me a definite date
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that we have received confirmation from our Bank Partners that your transaction was confirmed as paid to your recipient's bank on August 15th, 2017. Western Union did not receive a rejection for this money transfer. If your receipient has not received her funds, please request a bank statement from her to further research.
At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
Tell us why here...
Complaint: ***
I am rejecting this response because: They are telling me that the funds were delivered to the receiver's account when it has not been delivered. Even their error resolution representative confirmed that it was not delivered that there was an error. I just want my Money back so I can take my business else where. I will NOT be doing business with western union
Sincerely
To Whom This May Concern,
On August 16, 2017 I utilized this companies money transfer services to send $60 to my father. After learning that bank transfers can take up to 4 days to clear I contacted your customer service department to cancel the transaction.
On my first attempt I reached a customer service representative that said they would call me back that was on the 17th of August. I never received a call back. I attempted to cancel the transaction again on the 23rd of August. This time I was told that the transaction had been canceled and I would need to wait 5 to 7 business days to receive the funds back. I said that was fine and waited 5 business days.
After 5 business days I reached out to your company again because my account stated that the status of the translation was funding reversal which is stated before I canceled the transaction. I wanted to make sure that this was normal. I was told that I should wait until the 7th day and if the funds were not returned to call again.
On September 1st I reached back out to your company to find out why the funds had not been returned. When I spoke to your customer service representative they tried to tell me I would have to wait another 5 to 7 business days. At that point I requested to speak to a manager. After sitting on hold for 10 mins the line disconnected before I spoke to anyone. I called back and was referred to a supervisor. The supervisor was unable to tell me why my funds had still yet to be returned, but was submitting a case to a special team to look into it. I was told that I would be contacted via phone in 24 to 48 hours which never happened.
I view this situation currently as theft of my finances.
Dear ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that a refund was issued to you on August 16, 2017. Bank processing times are usually five to seven business days and unfortunately, this is a process that we have no control over. If you have not received these funds back to your account, please feel free to contact me directly at the phone number listed below, so that I may further assist you.We have attempted to contact you using the phone number you have provided in your complaint, but we are getting the message that service is unavailable at this time.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Best Regards
Hello,
My Name is ***
Address used during Transfer: ***
New address is : ***
Phone number was :***
new phone number is:***
I sent a western union to my sister to pay her rent on February 25th 2017 from ***!
The reference Number was ***. Her name is ***. She went to pick up the western union and they would not let her pick it up. They had advised her that she had reached her transfer monthly limit. I was in the hospital for 3 month and could not go to a western union location to change the name for her! As time went by I contacted western union and I was told that *** THE RECEIVER picked up the money in ***! She lives in *** so there is no way she could have picked the western union on April 25th, without me calling in to change the pickup location! I believe that one of your workers has picked up this western union and I am a victim of theft and fraud from within your company! I have gathered an attorney and contacted the Revdex.com about this matter. I have filed a missing money claim with your company as well the claim number is ***. Please contact me at your earliest convenience at
My new phone number *** My new address is
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter, our records indicate that on February 25, 2017 at 04:17 PM Eastern Standard Time; you initiated a transfer for $988.00 to be picked up by *** in the USA. On April 19, 2017 a refund of the principal amount was processed for $ 988.00. Our records indicate that the funds were paid to you on April 21, 2017 in ***Having considered the matters raised in your Complaint and the evidence available, Western Union does not believe that there has been lapse in customer service or misconduct on our part.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at***
***
The Western Union Executive Resolutions Team
Western Union refused to cooperate during a police investigation of where stolen money (that was under their care) disappeared to one of their locations. I was told that I would later be contacted with the details as to where my money had went and they failed to do so. This money has not been forgotten and is still being requested by the rightful owner.
Dear ***This is in response to the complaint filed through the Revdex.com.Western Union has conducted proper investigation into the complaint. Our records indicate that the transaction in question was paid out to the intended receiver according to our Terms and Conditions of service.Western Union works closely with law enforcement in this type of scenarios. If you present a claim with your local police, we will be able to provide the information available in our records through a subpoena request. Make sure the subpoena is sent to:***
***
***
***If you have any additional questions, do not hesitate to contact us.Sincerely
We wanted to get over $300 worth of unused Western Union money orders refunded. Chat support directed us to phone support. There is no human support via phone. I had to call the media contact number on their press release. Then when I finally reach a human they say I have to jump through many hoops filing a police report on a fraud claim. This whole ordeal can take up to 3 months to resolve as they need to work with some central bank deposit and there is NO guarantee of a refund. Total fraud. I will no longer use use them. With ***, ***, crytocurrency on the rise and bank transfer applications western union has turned into a marketing joke. They seem to spend more $ on marketing than customer support. That's a recipe of company decline.
I am a regular user of western union - on Aug 29th I sent $200 online through my debit card to *** -I then received a confirmation email saying the money was ready for pickup- when my boyfriend went to pick up they told him the funds were unavailable- I called customer service and was told there was a security hold on the funds- but they assured me that they were removing it and the funds are now available- on Aug 30th(next day), my boyfriend went to pick up funds again and was told the funds were unavailable- I called customer service and they said they were not processing my transaction- they said they could not give me a reason - they were refunding my money and not processing my transaction without any explanation- I also received an email from them to the contrary - it says that the money was picked up in *** when it was not- I have not received my refund to my bank account , they said it would take 5 to 7 days!!!
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that Western Union could not complete your transaction because we could not verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions atwww.wu.comfor more information.In addition, our records indicate that your transaction was refunded for the amount of $212.99. At this point, the funds should be reflected in your account.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at***
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:I was told by Western Union that THIS transaction was approved- both in an email AND by a customer service representative over the phone - then when my recipient drove the half hour drive to pick up, he was told no, sorry- we are not releasing funds - after calling customer service again, I was told it was now cancelled for reasons they could not divulge - my money was removed from my debit card/bank account and not refunded till one WEEK later- no excuse for this kind of treatment !!!!!
Sincerely
In May of 2017 I won a cash prize f $200 from the ***. I went to a *** to cash my ticket, according to *** policies any winnings over $100, had to be given in a Western Union money order. I received the money order, a week later I decided to deposit the money order. I'm a military spouse, I bank with ***, I always deposit my checks/ money order digitally. I tried to deposit the money order and I received an error. I called the bank and they said they don't know why I received an error, try depositing the money order at an ATM or Bank. My location in *** does not have a local ***, it would have been impossible for me to deposit the money order to a local ***. I decided not to deposit the money order through ***, because of the hassle. I called the local ***, and they said that I could deposit the money directly. I deposited the money order, and the money was deposited to my account. A week later I found out that the money order bounced. I contacted Western Union immediately, I was told to complete forms have them notarized, and return the money order. I had the completed documents completed/notarized, and submitted to Western Union in June. I've been on the the phone with them everyday. They had me go back to the location, where the money order was purchased, and had the manager contact them. I have complied with all the information that they have requested. It is almost September and I have not received my refund check, which they told me several times was in the mail. I have even reached out to them on ***. Western Union customer service/money order department is garbage. All telephone calls are transferred overseas, they don't provide any customer service or assistance. This issue has affected me greatly, and has been very stressful.
Dear ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that a refund check was sent to you on September 22, 2017. If you have not received it, please contact me directly at the email address listed below.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union money order and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Best Regards
On July 4th I made a $100 Western Union payment to my *** credit card for $100. On August 7th there was a notification on my credit card stating $100 adjustment. When I contacted my credit card company to find out what this meant they informed me they have sent me a letter notifying me that Western Union stated that my transaction on July 4th was an error and requested the $100 back. I asked for assistance with this from my credit card company and they informed me that it was out of their hands & I will need to contact Western Union. When I contact the Western Union to get assistance and to dispute the transaction as I did not initiate for $100 to be returned from my credit back to Western Union they informed me they had no recollection of a request for $100 and stated that they could not even initiate something like this unless I had previously contacted them to initiate a refund which I had not. The Western Union representative stateted that she would file my complaint and to contact them back in 48hrs. I waited three days before I contacted Western Union back and they informed me that they still had not resolved this issue and at this point I would need to contact my credit card company because they really did not know anything about $100 that was supposed to be being returned back to them. I contacted my credit card company again where a representative got on the phone with me and Western Union and where again Western Union stated that they had no recollection of this and that my previous attempt to contact them I requested for a refund which I didn't I requested for a resolution of the refund they had initially requested. The Western Union representative stated she too would generate another dispute and again I was told to contact back within 48 hours I waited 10 days. And still was being told that there had not been any response. I will again instructed to contact my credit card company ***. Again for the last time attempted to contact app *** expressing the need to speak with a supervisor I was told by the supervisor that this was something they could not handle it was out of their hands and I needed to contact Western Union directly. I asked before hanging out if *** was refusing to help me in this matter and the representative stated yes. Between *** and Western Union somebody has stolen $100 from me which was supposed to go on my credit card to pay for a rental which is now in collections and which is now ruining my credit I'm very very upset with how this transaction has went I am not sure if my money was stolen bye Western Union or by *** but what I do know is that *** had to verify through the tracking number that I had made this $100 Western Union payment and before it could be applied this had to be verified which it was. I also know that *** issued a refund back to Western Union over a month later for a transaction Western Union claimed was an error. I'm very appalled that *** being my credit card company does not want to help me as I am a customer as soon as this is resolved I will be closing down this credit card due to the fact that *** has very very unethical practices when it comes to their customers. I will also never be using Western Union again. I would like my $100 back immediately. This is very very upsetting as even if I get my $100 back nobody will help me with the fees I've incurred and the damage to my credit. I'm a very dissatisfied customer of Western Union and ***.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please know that we are actively working on your case along with our Telephone Money Transfer Department; however, despite our best efforts, we have not been able to reach a resolution yet. Your case has been escalated to a management level to expedite the resolution as much as possible. We will continue to follow up until a final resolution can be provided to you.
Sincerely,
The Western Union Executive Resolutions Team
I run a grocery store. Recently I had taken Western Union agency to provide money transfer services.
On 8/15/2017, Western Union withdrew $1545.17 from my bank account though we didn't do any money transfer transactions.
When I contacted WU, they found out that fraud has occurred and the money was taken. Since we didn't do any transaction, it appears that someone hacked into their system, made transactions on our name, for which we are not responsible.
Dear ***This is in response to the complaint that you filed through the Revdex.com.Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite our best efforts.A resolution will be provided as soon as it is available.We regret any inconvenience that this matter could have caused.If you have any questions, please let me know.Sincerely
I bought two western union money orders in July of 2017 totaling $900.00 . The money orders were for my rent . Some how the post office has lost my money orders. The money orders are still uncashed August 23, 2017. I've sent in two fund request to western union one by fax and other by priority mail. Priority mail was mailed first in July and was received according to tracking number. Western Union says they haven't received it. I haven't received any refund . I have all receipts showing I was the purchaser. I've called western union once a week since July and haven't gotten anywhere.
Dear ***,This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that we have completed our investigation, and our records indicate the following:On 8/11/2017 we received your Tracer Request request for MOs *** $500.00 and *** $400.00 which were processed on 8/24/17. A refund check for MO *** corresponding to check no. *** in the amount of $500.00 was mailed on 8/24/17. It was sent to address ***.*A refund check for MO *** corresponding to check # *** in the amount of $400.00 has been processed and mailed to you via *** Tracking # ***. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
My father sent me money 08/21/2017, when I go to pick up the money I was told the sender would have to call in and change pick up location which is *** and I'm in ***. I have the money transfer number *** and a *** drivers license. When I called in I explained that my father is working and he wouldn't be able to call in and I desperately need the money today. First representative apologized for the inconvenience and said only the sender can change the location. I spoke to a supervisor and all she did was rudely say the same thing and she didn't listen to me. I got another supervisor after waiting 30 minutes on hold he gives me a "24 hour" number to call for a complaint and the office was closed. Also reading through terms and conditions I don't anything about having to be at a certain location to pick up money. We have used western union in several occasions and I'm extremely disappointed in their service. We are paying for the convenience of sending money quickly to whom we choose so making it hard for the customer is unacceptable
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that you were not the sender for the transaction referenced in your complaint. It appears Mr. Tyrone Woods was listed as the sender for the money transfer in question. Please be aware that Western Union’s contract is with the sender of the Money Transfer, therefore; we were unable to provide you with any information pertaining to our customer’s transaction or apply any changes on the transfer. Our records indicate that the funds were successfully paid out on August 23, 2017.In addition, our terms and conditions indicate the following: "The designated recipient ("Receiver") may generally receive funds sent by Western Union consumer ("You") at Agent locations in the Expected Payout Location. For transactions sent within the U.S., the Expected Payout Location generally means any Agent location in the destination state or U.S. territory You identify." Meaning, when a customer sends money via Western Union within the U.S.; the destination state or U.S. territory must be specified by the sender when sending the transaction.Furthermore, please be aware that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We want to thank you for your feedback and want you to know that we have taken the necessary steps to correct the issue. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Western Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # *** You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team
I sent money thru my Bank online with Western Union. They advertise money in minutes fast. Emergency money get it fast. This was not the fact for me. I had to send emergency money to my Wife in ***. When she went to pick up they told her the transaction was canceled and returned. I contacted Western Union Customer Service. They said that they can not do anything to process the transfer. Furthermore, there is no way to know if they will cancel the transaction in advance to sending the money.
This is unacceptable. Western Union is using false advertisement. They have not refunded my money. It has been 7 days. I get no where with the western union customer service. This organization is unprofessional and refuses to meet the clients needs.
They took my money within seconds. Then they refuse to refund my money and say it takes 14 business days. This is not true. They are keeping the money in their account to gain interest before sending back.
Dear ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that this transfer was paid.Please confirm if your records do not indicate this.
To address your request for compensation:
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visitinghttps://www.westernunion.com/us/en/terms-conditions.html.
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
Best Regards
I purchased a money order from a Western union agent for $85.00 and the money order seems to have been lost. I need to get a refund on this and after contacting the company they want to wait 30 days and charge $15.00 for the money order refund. I have already paid a fee for the money order at purchase. I am disabled and live on a fixed income and just want my money back and need the money to make an already late payment.
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
According to our conversation on September 5, 2017 you confirmed you received your refund corresponding to Money Order No. *** in the amount of $85.49.
At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On July 7, 2017 I wired money using Western Union. On July 17, 2017 I received another email stating the money was ready for the other party to pick up. Western Union charged me $30.99 so the other party could pick up the money immediately. Of course, when they went to pick up the money it was not there. I called WU and was told their system was down and could not look up my transaction and someone would call me back, never received a call. Since this was an emergency I had to use other methods to get them the money. On July 17, 2017 I received an email from WU stating the money was ready for pick up....10 days later. I called them and told them what happened and I wanted a refund. I received an email on July 17, 2017 stating my transaction was cancelled and it may take 7 business days to receive my credit. On Aug 3, 2017 I was told my refund was done the day before. It is now Aug 21, 2017 and I'm on chat with *** Op ID inquiring about my refund. I was told it was processed on Aug 17, 2017 and it will take 5-7 business days. Every time I call to see what is going on with my refund I'm told it was processed the day before. This is totally unacceptable. Why is WU holding on to my money. How many other people have they done this to?
Dear ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records show this Money Transfer was cancelled in our system, and your card was not charged. If your records do not indicate this, please provide us with a copy of your bank statement dated July 7, 2017 to the present so that we may review.
We sincerely apologize for any inconvenience you have experienced in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Best Regards
I contracted a disease called *** (***) in January 2017 which left me with a ***. I began searching the internet to find salves/oils/supplements to treat the disease as I was in denial when I found out there was no cure. I found a website "***". After I completed their online account, a woman contacted me and informed me they could not accept credit cards but could accept Western Union, ***, etc. I was then contacted by "***" and given information to send money to "***" and told I would then receive a tracking number, etc,. I sent the money on June 5, 2017 by WU. I checked with my bank on June 6, 2017 in the morning and the transaction was approved. I went back into my WU account on June 6, 2017 late in the afternoon and the screen said, "Resend" under ***, so I hit the "Resend" button thinking that was what I was supposed to do. I had no idea it would send the money again for a total of $674.00!! I immediately contacted my bank, DCU and Western Union to cancel the second transaction. No one would help me. DCU initially said they would help, but then said they could not help because it was a third party transaction and I had to get my money back from WU. When I contacted WU that afternoon, I was informed that *** was under investigation for fraud and that my money was on hold and not being processed. I even explained that the second transaction was an error, and that I hit the "Resend" button by accident, and no one will help me. Neither of the transactions were processed, and none of the money was released to this person, "***". I since have gone into the website for "***" and of course, it is now gone, and "***" has never called me again. I also have seen online that I am not the only person they have ripped off. I have done everything I can to get my money back from Western Union and no one will help me. Unfortunately, since my left hand is crippled, I have had to enlist assistance in getting someone to type for me in contacting Western Union.
Dear ***, This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. You state that you made an error in sending funds of $ 327.00 USD in June 2017 and you are requesting a refund.Our records indicate the following: *** for $ 327.00 USD with the fee of $ 10.00 was sent on June 5, 2017 at 2:40 PM Eastern Standard Time (EST) from the United States to the *** using Western Union Web/Mobile services. *** for $ 327.00 USD with the fee of $ 10.00 was sent on June 6, 2017 at 3:07 PM Eastern Standard Time (EST) from the United States to the *** using Western Union Web/Mobile services. We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Furthermore, *** was refunded back to your account on June 14, 2017 in the amount of $ 337.00 via a charge-back filed by your bank, please note on your bank statement that this refund is reflected.In addition, in a separate communication we provided you with a refund pertaining ***.We regret any inconvenience this matter may have caused.Sincerely, Executive Resolutions Team
Dear ***,
This is in response to the rebuttal to a complaint you filed with the Revdex.com.We sincerely apologize for the problems you have experienced. You state that you made an error in sending funds of $ 337.00 USD in June 2017 and you are requesting a refund.
As per our conversation held on September 12, 2017 we provided you with a Retail Money Transfer Refund.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have been trying to send money for a month now and every time I send the money it gets refunded, I have contacted Western Union on multiple occasions, but they will not resolve the issue I have sent there forms back to them and no one has gotten back with me and when I call them back they take my name and phone number down and say some one will call me back and no one every does
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Our records indicate that Western Union has been in communication with you and on 8/8/17 we notified you that Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or external.
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. As a result of this internal monitoring on your transaction, Western Union made the decision to disallow this and any future transactions through our services based on our internal process, Western Union can make this decision for a variety of reasons. We generally refuse transactions based on patterns over time. Unfortunately, we are not allowed to disclose the specifics of this business decision.
In addition, our records indicate that we in deed received your completed Compliance Reinstatement request form and in return we advised you to provide additional documentation needed for further investigation; however, you stated that you have no further documentation to provide.
At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service.
We regret any inconvenience this matter may have caused.
Sincerely
I went to Western Union on June 22nd and July 30th at the *** in *** to make payments to ***, the payments weren't processed. *** called me Friday, to say they hadn't received a payment. I said that isn't true, as I made two payments through Western Union. They said they weren't received. I called Western Union. They said they would refund the money for June and July. I received that refund, but they did not compensate me for the processing fee from *** and the late fee from ***.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that on June 26, 2017 at 16:04 PM Eastern Standard Time and on July 30,2017 at 16:07 PM Eastern Standard Time; you initiated a transfer in the amount of $380.00 each and paid $9.99 for the fees; both payable to *** Dealer Services.We have reviewed your concerns and Western Union has declined your transactions because they may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at***for more information.In addition, Western Union made the decision to disallow any of your future transactions through its services; nevertheless, you can request a re-evaluation of this decision by completing the attached form and submitting it to the email:***,along with all the supporting documentation described within the form. Please be aware that the Global Reinstatement Request process takes around 5-7 business days from the moment that the GCR team validates that the form and supporting documents required are complete; any missing information may delay the resolution process.Our records indicate that a refund was processed back to you totaling $399.99 for each transaction on June 26, 2017 and July 31, 2017. Our records show you picked up the refunds on August 11, 2017.Furthermore, on June 26, 2017 and July 31, 2017, our Compliance team attempted to establish contact with you; however, since they were unable to reach you, a voicemail was left with the details of the refunds. On August 11,2017 you contacted us and the refund details were provided to you via telephone.Having considered the matters raised in your Complaint and the evidence available, Western Union does not believe that there has been lapse in customer service or misconduct on our part; thus, Western Union cannot honor your request of additional compensation.Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at***
Sincerely
On 07/05/17 I contacted Western Union to let them know that there was a transaction that took place online that was not authorized. I also contacted my bank. At this particular time the transaction was still pending. Once the transaction actually went through on 07/08/17, myself along with my bank file a dispute against that charge. Western Union stated that it would be 20 days until a decision would be reached. During this time, I repeatedly contacted Western Union to ask the status of this case, and was told that the case was still pending . On 07/12/17 my bank refunded the money pending the outcome. Well on 07/31/17 the bank took the funds back stating that Western Union ruled that it was a transaction that I actually processed. When I repeatedly contacted them throughout the month of July to advise them of what the situation was, and was told that based off the information given, I would be receiving a refund once the case was completed. Which was not true. Then I sent an email to the email address listed *** before I filed with the Revdex.com, (which was sent to Customer Service that is who has been responding to me) to see if I was able to get this settled a different way. The only thing I have asked numerous times is a refund for something that I did not do, and neither time, has Western Union tried to even listen to me and has provided me different information regarding this transaction. This last time dealing with Customer Service via email, Customer Service stated that my bank actually cancelled the transaction, when I have proof that the money was taken from my account.
Dear ***
This is in response to the complaint filed through the Revdex.com.
Our records confirm that on July 6, 2017 a transaction was initiated for $ 460.00 plus $49.99 of the service fee. Please know that Western Union completed the investigation into your concern and the proper measures were taken as this was an unauthorized use of your credit card.
A charge back was attempted on 07/23/17; however, it was not successful. Please reach out to your Bank, as they will need to initiate a second charge back to Western Union.
We regret any inconvenience that this matter could have caused.
Sincerely,
Executive Resolutions Department
Western Union
Dear *** This is in response to the Revdex.com rebuttal. Please know that Western Union conducted proper investigation into the complaint. As previously advised, you will need to dispute the charges with your Bank. If your Bank is not able to initiate a charge-back request, please provide a copy of the Police report. If you no longer have this report, please request a copy of the incident and provide it to Western Union. We regret any inconvenience that this could have caused. If you have further questions, do not hesitate to contact us. Sincerely, Executive Resolutions Department Western Union
Complaint: ***
I am rejecting this response because: My bank did complete a charge-back, which is listed in the documents provided previously. I also provided the documentation showing the conversation from a Western Union Rep stating that the charge was not taken from my bank account. Which is also untrue. I have provided all the documentation that I have.
Western Union is stating that the funds were never paid, when my bank statement clearly shows that it was. Then I am being told to continuously request a charge-back from my bank when they have already done this.
It's alright, I have already been in contact with the *** about this issue. I am also aware that this company has been proven to be apart of money laundering and to practice deceptive and misleading conduct.
Sincerely
On January 02, 2017, I purchased two money orders one for the amount of 500.00 and another for 250.98 through a local *** store at ***. Towards the end of January I received a notice from my landlord stating that my money order for 500.00 was returned from his bank, ***, for the reason they gave me of it being altered. My first action was to go to *** and ask what had happened they then redirected me to call Western Union at ***. After many failed attempts of trying to contact their customer service, I was able to speak with one of their personal. This employee then asked me to fill out the other half of my Western Union receipt in order to open a investigation were the process would take up to 30 days to respond back to my claim. Approximately three weeks later, I received a response from Western Union giving me a explanation of what had happened to my money order. They stated that the money order was cashed twice, one on January 5th, 2017 by a unknown source and was paid. The second attempt was my money order endorsed for *** on January 10, 2017 and was returned. After this information was given they recommended to contact the bank of whom I do not have the information still till this day. The information I was seeking for clearly was not answered by Western Union. I did several trips to my landlord who would constantly restate that their bank did not cash the money order. After then feeling that Western Union was ignoring my desired solution of finding out who truly cashed my money order, I contacted *** in *** where they provided their free service because being a single mother with four kids I cannot afford the fees of a lawyer nor can I afford to lose 500.00. At this service, a person named *** made several calls to Western Union where they escalated my situation to a case number. Since then unfortunately, I have not heard of any resolutions to my problem. Western Union insist that *** is responsible for cashing the money even though *** denies this claim every time.
Dear ***,Western Union is responding to your complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Your tracer request for Money Order *** was received on February 23, 2017 and was processed on March 1, 2017.Our records indicate that this Money Order was presented for payment twice (January 5, 2017 and January 10, 2017).The January 5, 2017 presentment was honored and it seems that item was presented for payment remotely. On January 10, 2017, the Money order was presented for payment again; however, at this time it was returned unpaid since funds are available one time. Please see attached Money Order copies and letter we sent to you on March 1, 2017.We sincerely apologize for any inconvenience you have experienced with using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Best Regards
I used WU four times and the first three I had no problem but the fourth one was canceled two days later for no reason. I was told that I could no longer use WU to send money and if I want to know the reason why this happened I have to contact WU by email only so I did twice and no reply. The first time I sent $150 on 5/18/2016, second time sent $150 on 1/12/2017, third time sent $150 on 2/21/2017 and the third time sent $340 on 7/24/2017 and this one was canceled. All four was sent to my cousin *** who moved from *** to an island called “***” off the cost of *** to take care of his ailing parents and when his father passed away and my father passed away some land on *** was passed down to us siblings and Andy needed money to clean up the jungle on the land and now to pay the taxes that is due. As you can see I’m not a happy camper! Maybe you can find out why WU made this decision about me and if you can then I will be in your debt.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions atwww.wu.comfor more information.In addition, Western Union made the decision to disallow any of your future transactions through its services; nevertheless, you can request a re-evaluation of this decision by completing the attached form and submitting it to the email:***, along with all the supporting documentation described within the form. Please be aware that the Global Reinstatement Request process takes around 5-7 business days from the moment that the GCR team validates that the form and supporting documents required are complete; any missing information may delay the resolution process.Western Union consideres this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team