The Western Union Company

The agent that was supposed to give the money I sent instead conned the receiver to show ID and sign form. Then told there was insufficient funds and told to go other location. When the agent stole the money. And they are refusing to refund the money

My mother went to her bank, had funds sent to me,transfer from her bank acct to Western Union on Friday (1/19/18), due to the banks telep system being down, the funds were sent today (1/20/18) at approx, 10:20a to Western Union. I waited several minutes, went to The Western Union website to track my funds and the site showed the funds were ready for pick up. I went to the Western Union to retrieve my funds only to be told that WU had placed a hold on the funds due to the amt being sent, I contacted WU, after many attempts, finally I reach a rep who stated that I needed to speak w/the compliance dept, finally a compliance rep picked up and stated that she needed to speak with my mom to verify addtl information that she sent money to me, I stated to the rep that my mom is 85 yrs old, hard of hearing and that may not hear her loudly or slowly enough to under what she is asking her (my mom), the rep insisted. I called my mom to let her know to expect the call, while on the phone w/my mom she said that she thought Western Union was call, I hung up from my mom, waited, giving her time to speak w/the WU rep, I call mom back, she stated that she said hello more than once but the rep apparently hung or had hung up, I immediately called Western U back only to be told that the funds had been sent back to my mom because they were unable to verify whatever they needed to verify, which the info was not disclosed to me, (the receiver). I later called WU back again today to ask why did I or my have to go thru these issues, I had all the documentation stated on WU website (my State issued ID, current address on my ID, my Western Union WU Card Gold money transfer/send card, which I have had for over 15 yrs, along w/other IDs,if needed. I ask the last rep (Lynn, a supvr) why does WU's website not discl any info about needing addtl info,when sending money, the rep couldn't tell me, as a consumer this info should be disclosed, I would like know why this policy is not disclosed on WU's website.

Good morning,Currently as I am typing this email I have been on hold for over 10 minutes waiting on the representative to come back to the phone. I had a transaction of 800$ that was sent to the wrong company therefore I was calling to have the transaction cancelled before the funds were picked up. I spoke with the representative and she informed me that it was the correct company but the wrong city and number-well okay, that means that it’s not going where I need it to go so I needed the transaction cancelled so that I can do as I normally do and pay through the service at ***. I spoke with my bank and they informed me that Western Union would be able to cancel the transaction. She informed me at first it was possible but then changed her response and informed me to wait until after ?4pm? to see if they acknowledge the funds.
Why would I wait to see if the wrong people will get the funds when the funds could be canceled now and I can just go to *** and send as I normally do?
I informed her I did not feel comfortable because the number provided to me on the transaction was a “survey” number and the state said it was sent to California when the state it was supposed to be sent to was Texas. I continued to inform her that I did not feel comfortable and would rather the transaction be cancelled like she had informed me could be done-She continued to tell me to wait. Eight hundred dollars is a lot of money to be playing the “what if” game not knowing if the correct company will even be receiving it. As of now my phone call is showing 39 minutes which majority of that time has been me waiting for her to come back to the phone because she hurriedly stated she would get her “supervisor” and put me on hold and still has not come back. I recorded the time on my call app as proof showing how long I had been on hold. She did not even have the decency to come back to the phone and say “I apologize I’m still waiting on my supervisor “ or anything such as that. It was obvious she was getting irritated when I said I did not feel comfortable not knowing exactly where my funds were sent, that I wanted to cancel the transaction and resend at a *** location and that I would also like to speak with a supervisor. I feel as though she placed me on hold to just get me off the phone. Very poor customer service.
Transaction total: $814.99
Date: Thursday, January 18, 2018
Call time ?start: 7:15 am (CST)?
Total Call length: 47 minutes
Total Hold Time: 32 minutes without acknowledgement or customer representative ever coming back to the phone (with recorded proof)

I have been using Western union for 3 years to help my family financially in Brazil. So far, I haven't had any problems, but unfortunately when the problem came it came big. I sent 200 dollars to my sister yesterday ( 1/11/2018), the money was to pay for my mom's utilities. This morning my sister went to the bank to get the money, same bank she always does, then she called me saying she was at the bank and they told her that the operator was telling her that the transaction was canceled by me. they gave her a receipt showing the status. I checked in my WU account and showed her that the transaction was not canceled. She showed the bank operator and he said: while the status is as canceled here I cannot do anything. There is one thing really important to know about WU system, once the bank operator types the tracking number to check anything, the system automatic sends me an email saying that the money was picked up by the receiver and also registers it as delivered, but the money actually wasn't delivered. So when I called WU to tell them what happened and ask for help they told me the money was delivered. I said that wasn't, explained everything to them and now they want to open an investigation that will take 20 days. Super Fair huh, my mom doesn't get the money, I don't get the money back, but instead they keep the money.
I am super frustrated with the situation, last month I sent a total of 3 grand to Brazil, imagine if this has happened? I just can't trust them anymore. One of the girl on the phone told me that the money was picked up in a Brasilia, that is in a state that I don't know anyone there. so was fraud, I asked her and she refused to give me information.
So I would like to end saying that:
1- their operators speak terrible English, I literally cried on the phone because I just couldn't understand what they were saying and they refused to get someone on the line that could speak the language.
2- They need to change their system, what kind of system that complete the transaction registering that the money was delivered when it wasn't?When they bank types the tracking order, he is just checking what is in there and not delivering the money, after entering the tracking number then comes the questions to know if the person is there trying to get the money is the real one, then he needs to check the status of the money, if it is already available etc...They have to fix that and get the system only register the delivery when the receiver has the money in hand.

I am so disappointed with the services that Western Union Offers. I have been using Western Union for over 10 years and usually just have my transaction completed at one of their branches. In November of 2017, I started using their online services for bank to bank transfers. For each transfer that I made until the end of the year (I made 3 transactions) there was always a delay in the transfers, and each customer service rep, would have a different story.
On January 7, 2018, I made a transfer that has a time frame of 4-5 business days...On day 4 I called and was told by the rep (Paige #0519), that the transaction would not be available until another 4-5 business days, I told Paige that I would get in touch with the Revdex.com because they were advertising falsely on their website. Their website stated 4-5 business days. According to Paige, the website does not give all of the information as that is just the time frame for the initial transfer process. She then offered to get a Supervisor. I was on hold for over 18 minutes, waiting on the Supervisor. Someone did pick up and then hung the phone up in my ear....IF WESTERN UNION SAYS THEY WILL MAKE TRANSFERS WITHIN 4-5 BUSINESS DAYS AND THEN CHARGES EACH CUSTOMER FOR IT, AS A CUSTOMER WE SHOULD BE EXPECTING THIS SERVICE; THEY SHOULD BE HELD ACCOUNTABLE FOR FALSE ADVERTISING THEN.

I requested a full disclosure of all the money transfers I have ever sent using Western Union in 11/2017 via mail. I included a copy of my ID and a Consumer Access form completed filled out with several different addresses and several different phone numbers I received in an email from Western Union. My request was denied because the signature did not match my license. So I resubmitted the request in 12/2017. It was denied again for the same reason even though I included a copy of my Passport and my license. Then I contacted Western Union's executive office via email who confirmed what I just said about the signatures not matching up in 12/2017. I forwarded their executive office a new original copy with signatures that match my license along with an additional copy of my passport via email on 01/04/2018 and again on 01/05/2018. They have not responded, confirmed receipt or contacted me in any way whatsoever. This information is needed for litigation.

Regarding personal data access request case number ***. I requested MTCN numbers of transactions that took place during September 2015 to November 2016. I return the information western union requested of me to get my personal data and waited pass the allotted time of 21 days for them to send it. When I called they said it was sent. I have no mail from western union.

Western Union misled customers advartising receive the money within minutes of sending.
I had a family medical emergency and had to send 3000.00 to Mexico as the private hospital needed to see cash prior to treatment. I went to western union on 12/22/17 and they confirmed as in the adds that my family could pick up the money within minutes on "any location in Mexico" with an ID and the tracking number. The fee for sending the money was 30.00. And the asked for my social security number. They warn me there was a hold on the money after I had already paid and that I would have to call western union to answer some question then my family could pick the money up. I answer very specific numerous questions. First attempt to collect the money (as all of them) was unsuccessful. The first store in Mexico does not give more than 700.00. Next day 2nd attempt to collect the money by my brother was told the tracking number was not recognized in Cuernavaca. More phone calls to WU ah... The money was sent to Mexico City (so now it can not be collected in any city as I was previously told). Third and 4rd unsuccessful attempts (after once again very long lines) and on the fourth attempt be sent from one line to another. Then my brother was told the amount is too large they do not process more than 500.00. More phone calls to WU. (And by the way in the meaning time no blood transfusion for my father till the money arrives). Now WU apologizes and gives me the name of 3 banks that can process the 3000.00 dollars. By then is Saturday and it is already late with all the lines and the and finding additional locations for WU. WU sends me to a bank that according to them is still open. This 5th attempt is full with angry customers, 2 cashiers, no supervisor or sign for what each line is for. Again one line of 45 min to be told is the wrong one. When is my brother turn WU is requesting fotocopies of documents. By now is late and there is no time to find a photocopy machine and return to the store and do the long line (the cashier actually warned that they would close in 45 minutes). Then it was December 24 and 25, so no banks open. So I call WU because by then I want my money back. Operator said she cancelled the transfer and I can go retrieve my money and of course the fee of 30.00 dollars as they did not provide the service. I went to WU in ***....no money, I needed a different tracking number. Now I'm in the United States fighting for a refund. Come back I 15 minutes. At the same time I'm calling WU to complain. Back to WU now thy can give me the 3,000.00 dollars but not the fee of 30.00. More phone calls to WU. Now I am furious. They can not acces the account, call back in 30 minutes. NO...get the supervisor. Wait another 20 minutes. Now he is saying he will call me in 1 hr. I'm still at WU in *** no for 1.5 hr. I told the supervisor if I don't hear from you in 30 minutes I call you back. So it took 3hrs for me to get my 3,030.00 back after four days of fighting.
Western Union profits from all the money Mexicans sent to their families. The profit twice: by charging a fee for the transaction and by their "own" exchange rate that is lower than the official rate. People on the other side of the coin have few resources available (no car, poor education, no access to lawyers to fight for them, etc) it is a shame that Western Union treat my people this way. It is abusive and their advertisements are misleading my few minutes for money transfer became 4 days of arguments and a waste of time. I am fortunate enough to,have other resources to pay for the Mexican hospitalization of my father, but my heart goes to those one who don't and in an emergency like mine can find this unethical people. Western Union tactics are the lowest of the low. Western Union should have some respect for the people that feed them. And by the way *** should share some responsibility in this since my transaction was done by *** cashiers and store even it they call it Western Union.

I have sent over 10 separate and small (less than $100) WU money transfers that have been rejected.
I sent at least 10 that were accepted, then every single transfer for that past 10+ have been returned.
These are all to friends in the Philippines to pay for things such as rent, phone bills, gifts, etc.
These have been to 4 or more different individual Philippine recipients.
I have called the WU 800 number several times asking why these are turned down and returned, and not once has the person (a live person) answered me as to why. They are apparently authorized to simply say the funds have been returned and then they provide me with a code to use that allows me to get my cash back.

On 11/2/17 I sent a transaction to someone that I thought was an account manager for a private loan company. They only asked for a name and state to send money. This individual is named *** for a supposed *** with ***. I believe he uses this establishment all the time to collect bogus fees. The transaction # is ***, and fraud case # ***. I believe they people use this type of establishment since it is easy, they don't ask for much information of who you are sending the money too and anyone can get and ID. They should be using better precautions and I have seen there is complaints and lawsuits against them and they still use the same practices and puts the blame on us as consumers to be more careful. And since the transaction was successful and went through ( of course it did) then they cant do anything about it

I bought a money order in the amount of $1000.00 , it was lost. I've provided all the documentation,twice for a refund,spent countless frustrating hours on the phone with people who do not care about anything concerning customer service. I am outraged and can't believe they don't have 50 more lawsuits. I want my refund and will never use Western Union again. Thank you for your time.

I sent money to my ex-wife for child support as I have done for 3+ years and after the money was picked up western union removed the money from the receivers personal account and maked it for refund without my knowledge. Then proceeded to place my account into investigation status. When I called I was told to email to get info. I still have not heard from them. Called 6 times and emailed twice.

The worst customer service and the worst service ever. I will not ever recommend anyone to use any of their services. This is why they keep getting sued. I am pretty sure they will get completely shut down one day. Before the try to steal a lot of money from people. They have never stolen money from me but the type of service that is given is horrible. God does not like ugly. Western Union will get there’s.

On 10/10/2017 I Purchase a money order in the amount of $5.00. This money order were made out to *** in ***. *** called me and said that the money order were returned and this cause me to fall behind on one of my monthly payment. So I took it upon myself and contacted Western Union on 11/28/2017 in regards to this issue with their money order that I had purchased, I spoken with an Western Union Representative by the name of ***, she decline to rectify the problem that I had encountered with one of their money orders. Then I took it upon myself and called the Corporate office of Western Union and spoken with one of the switchboard operator by the name of April. She declined to rectify the problem that I had encountered with one of their money order. I explained to Western Union that *** stated that there were a discrepancy with their money order etc, but Western Union told me that I would have to pay $15.00 for a copy, etc of the money order transaction. I said that I don't feel that I should have to pay Western Union anything due to that I encountered a problem with Western Union money order, and this cause me to fall a month behind on one of my monthly payments. The representative said that someone will be giving me a call in 2 business days but to date I have not heard anything from anybody, this problem with the money order that I purchased is still unresolved.

I purchased a Western Union money order in the amount of $50.00 in August of 2016. I sent the money order to *** as payment for a $50.00 parking ticket in July of 2017. I then got a letter from the Justice Court a month later saying that the money order has been returned as "Refer to Sender" and that they could not collect the $50.00 payment, and have added on a $35.00 fee as a stop payment charge. They stated that I have 10 days to pay them what had now become $85.00 or further court action would be taken against me.

I was on the phone with Western Union Money Order Customer Service off and on for two days, with almost every person telling me different information. They told me that because I waited so long to use the check, it had depreciated in value. But when I tell them that the money order terms state that I have a full year to use the money order and I did so within that time, the various customer service reps that I have spoken with seem like they just don't know what to tell me. I talked with a woman who claimed to be a manager named Ann, and her supervisor Steven. Neither were helpful, and both talked over me telling me there was nothing that WU could do to help me. They told me, at most, I could send in a form to receive the depreciated amount of the money order ($35.00). That leaves me $50.00 short of what I ended up having to pay the Justice Court because of a money order that had depreciated within the year that I purchased it, which is against the terms on the back of the money order. I had been talked over, cut off, and hung up on various times despite my professional and kind demeanor with these customer service reps, which has caused this process to take much longer than it should. I have spent hours on hold, I've been connected to the wrong departments, just to be hung up on.

I was enrolled in an Equity Accelerator program that authorized Western Union to take deductions from my checking account every other Wednesday to make my mortgage payment to *** Mortgage. I got a letter from *** informing me they hadn't received the November Mortgage Payment. I can see in my OnLine banking system that the withdrawals were made, but *** hasn't received the money. Western Union claims they have record of payment made on Nov. 1 and that *** cashed the check on November 8. I asked for a copy of the check, front and back. I was informed I would receive the copy via U.S. Postal service in 7 to 10 business days. They refuse to send me the information I need to clear my credit record any other way. We live in an electronic world. I should have the information I need to give to *** immediately. Additionally, I learned they didn't pay my mortgage when they took my money, They waited an paid on the 1st of the month and made extra payments randomly.

Money Order Number ***, Case Reference # - ***

I purchased a money order from Western Union location in early July 2017. The payee attempted to cash the money order on 8/1/17 at their bank and it bounced. The payee informed me of the bounced money order and sent me the paperwork. The Money order was marked "Return to Maker." I contacted WU on 8/17/17 and was informed that I had to send in an RMO request which included documentation from the payee's bank (an image of the returned money order). I was informed that it could take up to 30 days to receive a letter in the mail in response to the RMO Request. I received the letter in September 2017, at which time I gave it to the payee so that the bank could do an investigation. The letter indicated that the bank attempted to cash the money order twice, causing the issue. The bank insisted that they hadn't, as they had never received the original funds from the money order ($130). The payee was now asking me to cover the cost of the "bounced" money order with their bank, and I was also out of $130.

I contacted WU and was told that I would need to get a Source of Receipt from them in order to prove to the bank that the money order had indeed been cashed there on the date indicated (8/1/17). I originally contacted them on 10/13/17 for the Source of Receipt. I was informed that it would take 3-5 business days to receive the Source of Receipt in my email. Once that time had passed, I contacted the money order customer service and was told that my case had not been "escalated to the back office" until 10/20/17. This left me frustrated, as I had hoped to have received my response by then. I called again after 3-5 days had passed and was then told that my case hadn't been escalated yet due to the holiday on 10/24. I called back again the following week and was told that a response hadn't been received by the bank. I asked to speak to a supervisor and was left on hold for almost 2 hours before I gave up and hung up.

I contacted the Executive Solutions center on 11/7/17. They transferred me back to the same money order department that I'd been talking to and I spoke with Sam, who claimed he was a supervisor, even though he could not offer me anymore information than I'd been receiving. Sam then informed me that he would have someone from the back office contact me. It is 11/30/17, and I am still waiting on that call. In that time I have not received any response from WU, nor have I received my Source of Receipt via email.

This entire process has been extremely frustrating and disheartening. Not only has the customer service been *** poor, but this situation has damaged my relationship with the payee organization. It has made me look as if I was attempting to defraud them with a faulty money order, and WU has done absolutely nothing to assist me with this matter. I have contacted WU Customer Service 5 times about this matter with absolutely no resolution.

hello, my name is *** and I had made out a money order from western union to the *** company and *** hasn't received my money order because of something they said that stopped it and I had went through the whole $15 dollar processing fee and sent that to western union and stated on there that what it was for and I tried calling the western union about this and I even emailed them and nothing happened. they had called me one time and I didn't hear my phone because i'm hard at hearing and I have tubes in my ears and i'm physically disabled and in a wheelchair and i've been emailing western union time after time again and nobody has gotten back with me and i'm just about to take this company to court because I can never talk to someone live its always an automated machine that picks up and i'm running out of patients with this company and with the $15 that I sent them, they already cashed it and I haven't recieved anything and I want to know what could be done about this

On October 30th 2016, I used the Western Union website to send an annual student loan payment to the *** in ***. The option had been introduced to edit and resend a previous transaction on the account. I used the prior year's transaction to create the payment for 2016. As the bank and account information was copied from a successful transaction, I did not follow-up with the student loan company to ensure they had received the funds. They had successfully received the funds for 7 years prior to that. In October 2017, when I contacted my student loan company to check how much I needed to pay them in 2017, I discovered that they never received my payment for 2016. When I checked my receipt form Western Union, it showed that the funds had been transferred to the *** instead of the *** in ***. I have contacted Western Union Customer Services several times, each time being advised that another action has been taken, another case opened (I have 3 case numbers now) to ascertain where the funds went. I have also been told that the funds did indeed go to the *** in *** and that I should contact them to resolve the case. I have received no proof from the company outside of the initial receipt around where my funds went. I would like to request a refund at this point in time.

I went online today October 25, 2017 at 7am to send money to my granddaughter for her baby shower. $56.50 were deducted from my bank account. About 30 minutes later I get a phone call from a WU representative to have me answer some personal questions. I answered the personal questions. Then, a few minutes later, I received an email that my money transfer was on hold for "under security review." I was supposed to send a copy of my ID, address, and city of birth. I emailed a copy of my ID and I was supposed to get a call within two hours. It has now been 13 hours and I have not had any call back. I have called several times and have been given the run around without an explanation. I have also emailed WU several times without a reply from a live person. It was convenient for WU to withdraw my money, but they could not deliver on their "money in minutes" slogan. This also a false advertisement. They have inconvenienced me. I will never again use their service.