The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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Bought a money order and usps lost my mail. The process in calling , chatting and getting answers from western union was non existent. I have $310 floating around and I can not even get my money back in a timely manner. I have been unable to talk to anyone helpful in Money Order part of their website or phone call. When you try to chat is does not work since you are waiting for an non-existent agent for hours
Money was never delivered to recipient. They claim it was. They promised us signature proof. We asked them multiple for the proof and they never provided it.
Dear *** This is in response to the complaint filed through the Revdex.com. We have properly addressed your complaint. Our records indicate that the transaction initiated on May 27, 2017 was paid correctly according to Western Unions terms and conditions of service. A refund is not available as the funds can only be recovered from the person that collected the money. Please know that Western Union will be able to provide you with the requested information upon receipt of a subpoena request. Once a subpoena is received, we will gladly provide all the information available in our records of the person who collected the money. The request should be sent to the following address: ***
***
***
*** We regret any information that this matter could have caused. Sincerely, Executive Resolutions Department Western Union
Western Union Claim Number:***
I went to the location 7/27/2017 in an effort to create a transaction to myself. I spoke with a man whom advised me he worked for a low income company and could provide me with a grant, all I needed to do was create the transaction in MY name to MYSELF and nobody would have access to It without MY IDENTIFICATION I spoke with the agent at the location and made sure my money was protected. She told me yes. I created the transaction and was given number ***. I provided this number to the person that was supposedly getting me approved for the grant. This scammer called western union pretended to be me, added a security question to my account, then stole the money. Western union initially sent a text to confirm transaction but did not text me to inform me this person was making changes. They allowed a pick up in ***, I obviously live in ***. I have not received a resolution.
Dear ***.Western Union is responding to your complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
An investigation into your concerns has been completed and we have determined that Money Transfer Control Number *** was paid in error. We have issued a refund to you in the amount of $302.59 under new Money Transfer Control Number *** (sent under separate cover for privacy concerns) this is available to you at any Western Union agent location in the state of ***. Please be able to provide this number and a valid government issued ID at time of pay out.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Best Regards
I contacted Western Union directly numerous times trying to find a location to receive a transfer of 1,400. I drove around for hours and the locations given to me either could not assist for transfers over $500 or were no longer affiliated with Western Union. I asked for a callback with a confirmed location that was able to assist, they did not call me back, so I called, again, and asked for a supervisor, the rep. rudely placed me on hold then answered to tell me "i have the wrong number" before hanging up on me. I will NOT recommend this business!
I tried to send 5000.00 to my aunt and logged into the western union website with my phone number and then used my debit card social security card and state I'd and sent the money I then got a phone call saying they wouldn't send the money I could get a refund at a western union an hour away so I went and they wouldn't give me my money back I called cooperate office send them everything they asked for and told me to go back to the western union an hour away and now I'm here and they are still refusing to give me back my money.
Dear ***,
Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that a refund has been processed for the full amount of $5,017.50. You can pick up the funds using the new Money Transfer Control Number we provided you via a separate email. We have attempted to contact you on various occasions via telephone; however, we have not been able to reach you. The funds have been sent back to Massachusetts; however, on August 8, 2017 you indicated via email that you were going to be out of the state visiting your aunt in Missouri. Please confirm if you would like to receive the funds in Missouri so we can change the destination.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #***. You may also email us [email protected].
Sincerely
I had 2 months worth of rent in money orders from western union stolen and forged, I contacted western union and they had said to forward all my proof to them and they will help me with my situation, I send all documents thru priority mail and I contacted them after 30 days to find out how my case was going and they claimed they never received documentation but I have tracking number for the documents that I sent them and it tells me that they did receive it at their p.o. box.
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have confirmed that as of August 17, 2017, we have received from you the correct documentation in order to initiate a Forgery Claim with the Bank Of First Deposit. Please allow 30 days from the date you returned the affidavit of forgery before making any telephone inquiries. The average time to resolve a forgery claim is 90-120 days.
Western Union does not guarantee that the payment will be recovered from the BOFD. Western Union will be acting on your behalf to collect the funds from the BOFD. The Forgery Department will keep you posted and copied on all correspondence received back from the bank.
In addition, in your complaint, you state that you would like for Western Union to compensate you with a two-month worth of rent. Our records indicate that we initially received your documentation on June 1st , 2017 and we sent to the BOFD on July 26, 2017; however, the BOFD rejected the documentation because the information contained was incomplete. Therefore, Western Union is unable to process such compensation.
We regret any inconvenience this matter may have caused.
Sincerely
I gave Western Union $700 USD to send to a friends bank account and she never received it. I have been trying to get my money back for at least 3 months now but to no avail.
I hope you can help with this matter!
Thanks
Dear ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Per our conversation on August 11, 2017 your refund has been processed and the Money Transfer Control Number that has been provided to you is available at any Western Union agent location in Illinois. Please be able to provide the number and a valid government issued ID at time of pay out.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards
I purchased a 300.00 Western Union Money Order on 03.19.17 for my daughter's birthday present, and the money order was stolen and fraudulently cashed. The same was reported to Western Union and I was informed by Western Union that I had to submit to them a 15.00 fee to start the refund process and get a copy of the forged money order. I submitted the 15.00 to WU on or about 05/26/17 and was promised a copy of the forged M.O. within 30 days! It is now July 19th and have not receive my 300.00 refund or a copy of the forged m.o. that was promised within 30 days. I contracted Western Union only to be told the document, not the refund, was sent out 3 days ago! 5 months later, and I am being given the run around with WU. I have done everything WU has requested me to do and I am still out a total of 315.00! The money orders were purchased in good faith,with promise of refund after doing what they (WU)required of me. I would like my 300.00 returned immediately. After the first money order of 300.00 was not received or cash by my daughter, I even brought another 300.00 money order from Wester Union to replace the first one! She did receive the second one. I've spent over 600.00 with this business, and I will not send anything Western Union again! Very, very dissatisfied! Please help me!
Dear ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this Money Order was cashed and we have provided you with a copy. There was no alteration to the document and a refund is not possible since the document shows no sign of alteration.Best Regards
Dear ***,Western Union is responding to your complaint to the Revdex.com.Per our telephone conversation today, we have sent a copy of the Forgery Affidavit that we discussed to your email address. Please complete the form, have it notarized and return to me.Once we have received it we will present it to the Bank of First Deposit and they will provide us with a determination regarding your forgery claim. Please be advised that this process may take up to 120 days. Western Union cannot expedite the process time with the Bank of First Deposit.Best Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used Western Union to send 130 dollars to my friend in ***. When she went to pick up the money from the Western Union location inside ***, the *** manager would not give her the money because her government identification was expired. Since my friend could not obtain her cash, I tried to receive a refund from Western Union. Representative *** told me that he was unable to intiate a refund and that my friend in *** would have to call the Western Union agent support line.
My friend in *** called Western Union. They told her to call her the manager at the local *** in ***.
Why are my friend and I being given the run around??
If Western Union does not refund me the 130 dollars, I will be contacting government authorities
Dear Mr.Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.We have investigated this matter. Our records indicate that our Customer Service Representatives could not provide you with a refund as the transaction was marked as paid in our system, even though the funds had not been paid to a customer. Western Union required to coordinate with the paying agency prior to creating a full refund for the transaction in question. On a separate communication we have provided you with your refund details.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Team
I purchased a money order to pay my rent. The money order was lost by the landlord. We tried to stop pay on the money order only to be told that it can't be done over the phone. It has to be requested in writing and please wait 30 days to process the request. I called to make sure the documents were received and was told to call back 7-10 days and they will be able to tell me if they have them. In the meantime the money order is floating somewhere and can be cashed at any moment. So if someone finds it and cashes it it's a pay day for them and I'm out of all of my hard earned money. How can a company so big not have an immediate stop pay. This is ridiculous. If I am calling to advise you that I know it's stolen/lost then WHY can you not put an immediate stop pay on this money order so that no one can cash it?
Dear ***,This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Our record indicate that a refund check was mailed to you on July 18, 2017, corresponding to Money Order *** in the amount of $485.00 USD. Since the processing fee of $15.00 was not received along with the documentation, it was deducted from the refund amount. Please allow 5-10 business days to receive your check in the mail.The $15 fee covers charges that the banks demand for stopping payment on a Money order, such as the postage charge and office work to generate the check or produce a copy.To process a stop payment or take any other action on a money order, Western Union requires to validate the requester as the actual purchaser of the money order. Due to the nature of the product, Western Union does not capture information at the time of sale; thus, Western Union needs to capture the information through the Refund Request Form and other supporting documentation like the proof of purchase. To avoid double payments or any other misunderstanding, Western Union can process a stop payment on a Money Order only when a refund is made to the purchaser. This information is disclosed to customers in the instructions available at the reverse side of the money order stub.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
SENT THREE (3) $500, TOTALLING $1500, MADE OUT TO *** CREDIT CARD. *** NEVER RECEIVED THE MONEY YET THEY WERE NOT CASHED BY ME OR BY ***. THE MONEY ORDERS WERE CHANGED AND CASHED BY A PERSON NAMED ***. I NEED TO HAVE THIS SITUATION RESOLVED BECAUSE I AM OUT $1500.
Dear *** This is in response to the complaint you filed through the Revdex.com. We appreciate your patience while we conducted our investigation.
Our records indicate that Western Union received the documentation to process your request on June 8, 2017 and your request was processed accordingly on June 26, 2017. The Money Orders in question were cashed on May 17, 2017 and May 18, 2017, therefore; a refund is not available.
In instances like this one, Western Union can only provide the copies of the cashed items. We have mailed the copies of the money orders in question to the address that you indicated in the documentation.
We regret any inconvenience that this matter could have caused.
Sincerely, Executive Resolutions Department
Western Union
Complaint: ***
I am rejecting this response because: MY MONEY HAS NOT BEEN REFUNDED TO ME EVEN THOUGH WESTERN UNION IS AWARE OF THE FACT THAT MY MONEY ORDERS WERE FRAUDULENTLY CASHED BY SOMEONE ELSE.
Sincerely
Dear *** This is in response to the Revdex.com Rebuttal. Please be advised we are not able to honor your request for a refund, as Western Union cannot refund Money Orders that have been already cashed. As previously explained, your request was received on June 8, 2017 and the Money Orders were cashed on May 17, 2017. In instances like this, Western Union can only provide you with the copy of the cashed items, which have already been provided to you. We regret any inconvenience that this matter could have caused. Sincerely, Western Union Executive Resolutions Department
Dear ***This is in response to the Revdex.com Rebuttal.We have conducted the proper investigation into your complaint. Please be advised we are not able to honor your request for a refund, as Western Union cannot refund Money Orders that have been already cashed. As previously explained, the only resolution available in instances like this, is to provide copy of the cashed items which have already been provided to you.We regret any inconvenience that this matter could have caused.Sincerely,Western UnionExecutive Resolutions Department
On 02 July 2017, I sent $100.00 using Western Union to ***. The location I used was in an international grocery store, ***, ***, ***. They did not speak English. I filled out the paperwork and gave the lady my ID, she still put my middle name as my last name and put the wrong state. I recited my phone number, she was off by 1 digit. The receiver was told by 3 different location over the course of 3 days that she was not the receiver, even though Western Union's customer service said she was showing in their system as the receiver. After 3 days, I canceled the transfer and requested a refund of my $100.00 and the $12.50 transaction fee, and I was assured by the agent that I could pick up the money at any Western Union location using the same tracking number on the transaction. On 04 July 2017, I went to the Western Union location near my house, but their system was down. Due to my job, I was unable to return to the location until 08 July 2017. I used the phone at that location to call Western Union and was told that they do not have any transaction with my transaction number. I asked to speak to a supervisor and was placed on hold for over 20 minutes, with people picking up and placing me back in the hold queue several times. So, they did not complete my transaction and they did not refund my money or the fees. I feel like they stole from me and I want my money back ASAP.
Dear ***,
Western Union is writing in response to the complaint received from you through the Revdex.com portal.
Western Union has investigated this matter. Our records indicate that Western Union attempted to refund the transaction; however, the refund was not completed, hence you were not able to collect the funds. We have identified some areas of opportunity on the handling of your case and these concerns have been escalated to the corresponding department to correct the issue.
In addition, our *** team attempted to contact you on various occasions; however, they were not able to reach you. They confirmed that they contacted the Sending Agent and spoke with one of their front line associates, ***, who requested a refund to the Agency since you were constantly visiting the store to inquire about the refund. *** indicated that she would make sure to let you know that the money is ready for pick up at their store.
Please visit the agent location where the transaction was initiated to collect your refund. In case you are not able to collect the money, please let us know so we can further follow up.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team.
Complaint: ***
I am rejecting this response because: I never revisited the location. I tried to get refund from my location near my home and was told transaction cannot be found. The reason they are unable to contact me is that the incompetent, non-english speaking agent did not record my information correctly. I addressed this with WU customer service ANG PROVIDED CORRECT INFO. I WAS NEVER CONTACTED. STILL WAITING FOR MY REFUND.
Sincerely
Dear ***,
Western Union is writing in response to the complaint received from you through the Revdex.com portal.
Western Union has investigated this matter. Our records indicate that our *** team contacted you and informed you that the funds are available for pickup. We are aware that you will be heading back to *** on Friday September 1, 2017, to collect the funds. Please make sure you bring your ID and the original receipt.
Furthermore, we have contacted the sending agent location, and spoke with the Manager in charge, ***, who is aware of the situation.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry
Sincerely,
The Western Union Executive Resolutions Team
a transaction with western union was made using the app. minutes later I called to cancel the transaction and was informed by the representative that it was canceled and I would receive the transaction of $166 back in 7-10 business days. However, days later it had not been canceled and the money was received by the recipient.
Dear ***,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please note that we have concluded our investigation of your complaint. Having considered the matters raised in your complaint and the evidence available, Western Union acknowledges that you experienced poor customer service in this instance. We would like to apologize to you for not meeting the high level of service that we try to provide to our valued customers. In recognition of matters raised in your complaint, Western Union has processed a full refund in the amount of $166.00 USD. In a separate email we have provided you with the corresponding Money Transfer Control Number details.
If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at ***.
Sincerely,
Executive Resolutions Group
I did a money transfer on july 4 of this year. The funds processed and cleared my bank account on july 7. My husband went to pick up the funds to discover they were not available and the reason given was due to Western Union waiting for the funds to clear my bank which they had done earlier that morning. I contacted Western Union only to be told by numerous agents that even though the funds cleared my bank and that they had the money they are still holding onto it for three more days. After speaking with about 5 to 6 different managers the final person I spoke to was extremely rude to me, spoke over me the entire conversation and finally put me on mute until finally hanging up on me. The agent did not give me ghe opportunity for ask for her name or employee id number. I was made to feel as if the company did not care about me as a customer and even advised me to send more money through them as a solution to my problem. I was also told that even though with every other company in the world who have the funds sent to them once it is removed from my account that western union is special and it doesnt work that way with them. I explained that I needed the money in order to feed my children and found nothing but uncaring representatives who have the nerve to call themselves customer care agents.
Dear ***
This is in response to the complaint you filed through the Revdex.com.
Western Union has investigated this matter. Our records indicate that you initiated a transaction on July 4, 2017 for $80.00 plus $5.00 of the service fee and you paid for the transaction using your bank account. As indicated in our terms and conditions of service, the date of availability depends on the service and payment method selected, among other factors. In this case, since the transaction was paid using a bank account the timeframe disclosed in our website is 4 business days. Our records show that the funds were available on the date agreed at the time of send.
Furthermore, we have listened to the call recordings available; however, we did not identify any lapse in the customer service provided. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Sincerely, The Western Union Executive Resolutions Team
On April 24, 2017 $132.50 was withdrawn by Western Union from my bank account. Western Union claimed this transaction never occurred, even after I provided them with a pdf from my bank as they requested.
Dear ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that your bank account was never charged for the transaction in question. If your records indicate otherwise, please provide us with your bank statement dated April 21, 2017 to the present for further investigation.Kind Regards,Executive Resolution Team
Dear ***,We will require that you send us all bank statements dated April 21, 2017 to the present in order to assist you, please also note we will need at least the last 4 digits of your bank account to remain unmasked, so that we may validate it as being the account you used for the transaction in question. Once you have provided the requested documentation, we will be happy to assist you.Kind Regards,Executive Resolution Team
Revdex.com:
Please close my complaint - Western Union will never give me bank $135
Sincerely
On February 2nd I received two emails notifying me that a transfer had been made from my Western Union account. Since I had not made any transfers I rushed back to the office and checked my account. I noticed two transfers and one had been declined. I promptly contacted Western Union to try to get more information. I was told one transfers had been picked up in Miami for $700. The agent would not give me any more information.
I spent over two hours trying to resolve this matter. The agent would not provide me with the location the money was picked up at. If they would have provided me that information I had an officer in Miami willing to go retrieve the video tapes from that location and take a police report over the phone. I spent over two hours going back and for with Western Union and the police department with no corporation from Western Union at all.
I had several cards stored on that account, so I had to go remove all my information. Now a few weeks ago Western Union contacts me wanting me to either pay the money or go file a police report. The problem is I travel for work and am gone for months at a time. I can only file a police report in the town I live in. Western Unions lack of security had jeopardized my bank accounts, my identity, cost me money because I had to take time off of work to deal with this back in February, and cost me aggravation with having to deal with this month later because they would not assist me in resolving the issue within minutes from the time the crime occurred. If money was sent from my account I should have the right to know where it was picked up at.
I was told I would be issued a refund in the mail in 21 days and it has been almost 2 months. I attempted to get my money back from several locations that could not issue anything over $250. I sent $950 I tried to get my money back from 2 different ***, a check & go, and ***. None of them could issue the amount of money that I sent.
Dear *** This is in response to the complaint that you filed through the Revdex.com. Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite of our best efforts. A resolution will be provided as soon as it is available. We regret any inconvenience that this matter could have caused. If you have any questions, please let me know. Sincerely, Western Union Executive Resolutions Specialist
I did contact western union to get my history two weeks ago they promise to delivery in 6 days now they said it will take 21 days to get what I need. customer service hang up on me when I ask for supervisor I did 3 calls to have this move since first week of this month
Dear ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at *** so that I may assist you with resolving your concern.Kind Regards,Executive Resolution Department
I purchased a money order for the sum of $175.00 and did not need it after all. I could not get it cashed by the place I purchased it at and was told I had to fill out the back of the money order receipt and request a refund.
I had to wait 2 weeks for this and I received my refund today minus $15.00 processing fee!! This is outrageous I am owed my full amount, I already paid for the money order. Why am I refunded $160.00 rather than the full $175.00?
I submitted the canceled money order and receipt when requesting my refund. There is nothing they had to stop payment on. There should be no processing fee.
Dear ***: We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you purchased a Western Union Money Order, then later determined that you did not need to use it. The store where you purchased the money order would not cash it for you; therefore, you contacted us to have the money order refunded. You completed the Western Union Money Order Affidavit, but was surprised to learn that a $15.00 processing fee was deducted from the refunded amount. You are requesting to have the $15.00 processing fee sent back to you. When a customer requests to have a money order refunded, there are several steps we must take to determine if we can honor the request. We must trace the status of the money order document to make sure it was not previously cashed. The $15.00 processing fee is used to cover some of the administrative costs that Western Union faces during the process of a refund request. The Refund processing time frame may take up to 30 business days. Generally, we asked that the customer include the processing fee along with the Western Union Money Order Affidavit forms; however, if they do not, the fee is deducted from the refund amount. In your specific situation, because the Western Union Money Order was never cashed, we decided to honor your request and refund the $15.00 processing fee back to you. The $15.00 check will be sent to your address of record separately. Please allow us 7 to 10 business days to process your refund request. Western Union would like to thank you for using our products and services. Please accept our apology for any inconvenience this matter may have caused you. Western Union considers this case as closed. If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used Western Union many times but mostly I had a lot of problems with them. Last time I sent money to my father and he failed to get money because a banker from Western Union made a mistake and it turned out that the receiver and the sender is one person (me). But I had my application form with all the correct information. I called to their hotline and tried to explain that I had all right documents and this mistake was a mistake of their employee. They told me they would double check all the info I held the line waiting for the solution then a guy from the hotline told me that in spite of their employee's mistake they couldn't make a transaction and I had to go to Western Union brunch and get a refund. I asked them when I could get a refund the guy told me just in 15 mins you could get. I went to Western Union branch but failed to get a refund. There was no refund for me. Then I called one more time they told me now the refund was ready I came to the branch to get a refund but again no refund. I called them the third time and they explained that there was there mistake and they corrected all the information about the receiver and the sender and finally the receiver could get money. So seemed like a happy end but no. My father came to the branch and failed to get money because they couldn't find my transaction. I Had to call them again and it turned out that they filled in the wrong destination!!! I sent from Hong Kong to abroad and they filled in the destination - Hong Kong. That's incredible. I was full of indignation. So they changed track number and finally the receiver got the money. It's so unprofessional. The quality of their service is very low. And it seems that they don't want to improve it as there a huge amount of negative reviews...