The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I asked a question and her response was 100 percent to fast to understand if it was even English she spoke the "disclosure" in. They were bound and determined to not listen to me in a professional manor In the least. The questions that they had to ask me we're invasive per example it is non of there business what kind if relationship I have with the recipient. Extremely condescending and If I could ask for one thing to be done over this is for the call to be pulled and listened too as for it'll speak for itself.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 03/01/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you feel the questions you were asked were unnecessary and the representative was hard to understand. You are requesting a refund in the amount of $15 to compensate for the associated charges.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. Please be advised Western Union has made three attempts to collect additional information. We are unable to investigate your request without the associated tracking number.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],Caleb CExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112ref:_00D15F40r._5001CoU87h:refThe information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of the Western Union Company or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message
A money transfer in the amount of 100.00 sent to a *** in Yonkers, NY was canceled the same day it was sent. I believe the date is 2/22 or 2/23.. Two Western Union reps assured me the fee in the amount of 17.00 would be refunded as well as it was canceled same day. The person is not able to pick it up and I also changed my mind besides, this was explained to several reps. Western Union has not refunded the fee, only the 100.00.
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Our records indicate that Western Union processed a refund for the principal in the amount of $100.00 USD. This refund was issued to your bank account on February 22, 2018 at 18:39:30 EST, and a refund for the service fee incurred was issued to your bank on February 26, 2018 at 09:46:53 AM EST. in the amount of $17.00 USD. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time frame.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Executive Resolutions Group
I purchased a money order in October 2017 for my rent. The money order was lost in the mail. I contacted customer service for a refund of my money order in the amount of $495. I have not yet received my refund and WU continues to state they have mailed it out however I never receive it. Supposedly the check was mailed out on 11/7, 12/21, 1/19 and 2/23 but I have never received. Whenever I asked about the check they say it was returned and they do not know the reason it was returned. I spoke with someone on 2/23 who said he was a supervisor named *** and he stated he spoke with the back office and they will be sending the check overnight and I should receive it by 2/27. I am really frustrated and do not understand why I am unable to receive my refund.
Dear ***,
Western Union is writing in response to the complaint we received from you dated 2/27/2018 through the Revdex.com. In your complaint, you indicate that: You have not received a refund for a Money Order.
We have investigated this issue and our records indicate that the check was delivered to you at the address on file on 2/28/2018.
To address your request for compensation:
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting ***
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Best Regards,
***
Executive Resolutions Team
I completed several online money transfers to Montego Bay Jamaica. My relative had so much difficulty receiving the money. I completed several transactions in which one out of all three-four transactions was received. I did not see a refund to my bank account, I called on 10/05/2017 for transactions sent to *** and ***. I was told the transactions would be automatically returned. I received one document indicating a refund on one transaction. I have not received additional documents or refunds to my account for the other transactions. I called and sent an email attempting to get support. I have not received any information to date.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union is researching this matter and requires additional time to respond.Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 24888590. You may also email us at [email protected],The Western Union Executive Resolutions Team
I sent several money transfers with western union, and western union is making the recipients pay again or deduct from the amount sent. I pay to send it and they are reducing the amount I send.
Dear Mr.,This is the last follow up email as we have not received a response from you. Western Union is writing in response to the complaint we received from you dated 2/22/2018 which was addressed to our corporate headquarters via the Revdex.com portal. In your complaint, you indicate that you would like to get a refund for transactions that are being paid with less amount than expected.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available. Western Union considers this case "In Progress". This requires additional time to respond. In the meantime, Western Union has conducted an initial investigation to locate your transactions using the information given; however, we were not successful. In order to properly investigate your concern, please provide the following information: *** The date and time when you initiated the transactions *** Money Transfer Control Number (MTCN) *** Destinations *** Amounts *** The name of the receivers Once the requested information is received, I will coordinate with the applicable department to further investigate your concern.We apologize for the inconvenience this might have caused. If you should have any additional questions or concerns, please do not hesitate to contact me.Western Union considers this case closed until the information requested is provided. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (iCare Case number). You may also email us at [email protected]. Sincerely, Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
I have repeatedly been trying to solve the same issue since yesterday. I went to my bank *** and they are affiliated with Western Union so I was trying to send money to my mother in Puerto Rico and I filled out the application to send her the money, my bank told me to call them back to confirm, so I did, and they transferred me to a person who makes the transaction and he asked some personal questions like how do I know the sender and what is the money for, also asked for my name and asked if it was the same as in my license, I had written in the application my first and last name only but I have two last names, and he decided to withhold it and asked me to go back into my bank and fix it- so I did, even when they were about to close and they said they couldn't access it because it was withheld- I called Western Union's customer service again and they said they wanted the receipt and my license faxed, they did and requested that I call them back- I did just that after they faxed it, and the representative told me that they haven't received anything and that it needed to be sent by e-mail before I could get my refund, I was very angry and told him that I was fed up with the situation and the rep. started repeating himself slowly, very disrespectfully and loud. I did not send the documents by e-mail since I thought that was bizarre and how it's completely time consuming. I decided to call today again and asked them about the faxed documents and they said they had actually received it and that apparently the previous rep didn't verify the documents correctly. I went to my bank, got my refund and decided to try again at another less-busy bank location. The agent said that she couldn't modify my name- that it wasn't allowing her. Just the first and last name., but she tried to resend it and told me to call them to confirm if everything is ok. I called infront of the agent and waited for 13 min and no answer. I called when I got in the car and waited 45 min. The rep said it was still getting validated and had me wait another 30 minutes to transfer me to them.
This is ridiculous and completely and utterly unnecessary. I would assume it's understandable that they can protect the senders' money but not withhold it like this and give them hell for it. Each and every time I called they would ask me the same personal questions about my relationship with the receiver and what the money is for. I am not going back to them ever again and I'm telling everyone about their bad business. I hope this matter can be resolved as professionally and fair as possible.
Thank you.
Dear Ms.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern regarding the delay and service you received initiating your Western Union money transfer. You mentioned that your transaction was placed on hold, and you were asked very personal questions regarding the money transfer to complete the transaction. You have asked that we provide an explanation.
Your Money Transfer Control Number (MTCN) ending in *** was initiated on February 22, 2018. Our records show that it was paid to your intended receiver the next day on February 23, 2018. There was a brief compliance hold place on the money transfer as we contacted you to obtain additional information regarding the transaction. The questions asked were not meant to upset you. For compliance purposes, we must understand our customers’ usage, as we have legal obligations to protect consumers and Western Union from unlawful activity. Western Union reserves the right to accept or decline transactions depending if it passes our business requirements. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers and we will work further to identify and immediately address issues such as you described. Western Union is a global company and therefore we service many areas around the world and understand your concern if there was a language barrier.
Please accept our apology for the delay and inconvenience this matter may have caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I tried to send money to my cousin via Western Union. I went in to send 3400.00 and paid 171.00 service fee. I had to verify my information with two forms of ID. Then they tell me I have to contact another number for verification purposes. So I’m on hold for 55 minutes before I get a live person. Next the guy says he can’t talk on speaker phone because my wife can hear. Why it’s his business I don’t know. Then he asked me for the purpose of what he plans to do with the money? I understand verifying identity but what purpose my cousin does with his money is not there right or business. Then he claims something is happening in VA via fraud but does not say what it is. So I can’t get him to give me his id number or name and he hung up. He cancelled the transaction and did not give a reason other than I was frustrated. Listening to them was crazy. I went in person gave Government issued ID and still it was not enough. Asking a person what they plan to do with the money is an infringement on privacy. If I said he was going to buy anything with it what difference does that make. And how can that have anything to do with Validation. Maybe he goes and pays rent or groceries or drugs I don’t personally care. All I know is I paid taxes on the money being sent and it is going to my cousin. I understand there are things going on with fraud but use of money does not constitute a fraudulent transaction. And if they have so many issues in Virginia than don’t agree to wires at all. This practice has to stop because I felt uncomfortable and anyone should when a Company tries to get too personal. If I would have known I would just open a bank account for him. That took less validation than this crap. So whatever western Union is experiencing with fraud is not my personal concern. But having a representative who refused to give contact or tracking number because I have other people in the room is my concern. I have received calls from individuals just like the gentleman speaking with the same heavy accent who were trying to get me to send them money. For all I know this gentleman could have been one. So I don’t want anyone to have to go through a validition process like this. Verify me, verify the receiver. Get both SSNs, Date of Birth, whatever it takes to identify the person but do not ask questions as to what they plan to do with it.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 02/23/2018 which was addressed to the Revdex.com. In your complaint, you indicate that the questions you were asked during the interview process were unnecessary and too personal.The interview process you experienced has been thoroughly reviewed by our compliance department and it was determined that all Western Union policies and procedures were followed correctly. Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. As a financial institution, Western Union is regulated by FinCEN through the Bank Secrecy Act and provisions of the Patriot Act, it is the policy of Western Union Financial Service, Inc. (“Western Union”) to conduct appropriate due diligence on consumers who utilize our services.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.In order to compensate for your time engaged with the Western Union representative, Western Union would like to provide you with a promotion code to use when sending a future money transfer transaction. A promotional code has been provided to you under separate cover.The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected] you,Executive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112ref:_00D15F40r._5001CoIBdk:ref
On November 09, 2017 Western Union allowed someone to enter my account inquire someone name from my profile and send money to someone else in another state. I spoke with Western Union fraud department who appeared to be sympathetic, was able to tell me exactly how the money was transferred and agreed that the action was fraud but could not give me a resolution for the missing money, advising me to contact my bank's fraud department. The day prior I was getting emails from Western Union telling me to update my credit card information. I contacted Western Union fraud department only to discover someone was trying to send money form a credit card on my profile that was no longer valid. I spoke with *** fraud department who immediately started a investigation due to the money that was stolen wasn't available and the transactions should have been declined but they were not. After awhile *** investigation returned favorable on my behalf and they cleared my account of the negative balance. Western Union is now sending me collection emails. I called Western Union and they inform me that *** took the money back from them due to a fraudulent transaction through their system. I researched online and Western Union has allowed numerous American consumers to be hacked with the same action. I'm not very happy to know someone was allowed to enter such a private sector dealing with my bank account and Western Union is allowed to continue doing business and humiliate Americans by either allowing someone to steal from their account or doing it themselves, either way their behavior is cold, callous, and indescribably cruel to be an American Company. I have removed and replace the cards that were on the Western Union's site and I refuse to do business with them again.
Dear ***,
Western Union is writing in response to the complaint we received from you dated 2/22/2018 which was addressed to the Revdex.com.
We do have many procedures in place to help combat consumer fraud. We employ customer service and security personnel who are dedicated to this issue. They assist customers who feel they have been the victim of fraud, work cooperatively with law enforcement around the world and regularly review our systems and procedures to determine if changes are necessary to address this important issue.
One of the most important tools Western Union has to help prevent fraud is consumer awareness and education. We include consumer protection information online at westernunion.com, via telephone when people send funds over the phone and in physical Western Union Agent locations at the point of sale in the form of a consumer fraud brochure. In the United States, our To Send Money forms contain a consumer fraud warning.
A key component of our Consumer Protection Program is partnering with external stakeholders in the battle against consumer fraud. These partnerships include government agencies, law enforcement agencies, National Consumers League, Consumer Federation of America, and many more. Through these partnerships we are able to drive a broader awareness of Western Union’s Consumer Protection Programs, while sharing best practices and partnering on important initiatives to educate a broader base of consumers and businesses.
Unfortunately, the nature of consumer fraud is ever-changing as the fraudsters are working around the clock to try to stay ahead of efforts by companies that would help protect consumers against the latest scams and frauds. The consumer is the best line of defense against fraud – by asking unemotional, rational questions and independent verification of the facts to safeguard their hard-earned resources.
Western Union is a money service business. Our contract is complete when the funds are received by the intended receiver.
Even so, when a consumer reports to Western Union that they have been victimized, Western Union takes a report and is available to assist local law enforcement in their investigation by providing information about the transfer to them in their investigation.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
Complaint: ***
I am rejecting this response because:
The business response is a preprepared canned response, and does not address my complaint of being harassed by their company after they allowed my account to be hacked. I understand having canned responses for certain situations, but they allowed my personal bank account to be hacked, and respond to me with a canned message.
Sincerely
I called Wednesday January 31, 2018 at 7:46pm checking to see if my money order refund had been received. I was told by the Western Union Representative that it takes 30 days to process, representative can not see anything until processing is complete and give it a few more weeks/days to process.
The money order hasn’t been cashed per the automated system. Wed. 1/31/18
————————————————————-
Tuesday February 13, 2018 I called Western
Union and I was told by a representative to send an email regarding my $500 money order.
Tuesday 2/13/18 I sent an email to Western Union regarding $500 money order in which still has not been cashed. I am following up with a call today in regards to $500 money order.
Monday February 19, 2018 I called Western Union to follow up on my email request sent Tuesday February 13, 2018 on the mail I sent Jan. 9, 2018.
I received a check for my $100 money order however no check for my $500 money order in which was in the same envelope as the $100 money order request along with a $30 money order for payment for both money orders.
$30 money order =$15 for $100 money order and $15 for $500 money order.
I was told by as representative to wait another 30 days for my money. This to me is not acceptable when I complied with Western Union’s rules on how to request a refund for purchased money orders. AND I receive a check for my $100 and not my $500 and no on can tell me anything other than “wait another 30 days” in which would be 60 days = 2 months for me to even just simply call back and go through countless prompts and options before you can even get to a representative with Western Union Yo pick up on the call ..... to be told wait a longer period of time.
On hold 30 minutes until call disconnected at
6:39pm. I have attached pictures of call log for this call Mon 2/19/18.
No this is just not acceptable. I followed your protocol and now I need my money/my $500!!! Please!!! And I need it ASAP Please and Thank you!
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 02/20/2018. In your complaint, you indicate that you requested a refund on your money order in the amount of $500. As a result, you submitted a money order refund request to Western Union and included the processing fees. You are requesting assistance in having your request completed as you have not received a refund to date.Our records indicate that we received your original money order refund request and the appropriate business unit processed your request. Western Union issued refund checks on 02/20/2018 via the following check number: *** $500.00The aforementioned refund checks were issued to the mailing address you provided in your request:***
***Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***.You may also email us at ***Sincerely,The Western Union Executive Resolutions Team ref:_00D15F40r._5001Co68TH:refThe information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of the Western Union Company or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message
I didnt not approve a transaction for 678.80 to be taking out of my account thru western union speed pay but this money is being taking twce and I didnt authorize this payment
Dear Ms.,
We have been trying to contact you regarding this case and we have not received a response yet. Please provide your bank statement showing the debits you indicate as well as the account information or the name of the company were the payments were sent to to extend the investigation.
We would appreciate your prompt response upon this matter to continue with our investigation. Western Union considers this case closed until the information requested is provided. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Revdex.com:
My bank took care of this issue
Sincerely
I sent money to my husband and I’m being told I’m a victim of fraud. I don’t believe that’s Western Union‘s place to tell me that I can’t send money to some who has bought me three rings, dresses, and is the father to our son. They have done nothing to resolve the issue.
Dear ***
This is in response to the complaint filed through the Revdex.com.
Western Union has investigated this matter; our records indicate that on February 01, 2018 you initiated a Western Union money transfer from the United States to South Africa via Money Transfer Control Number (MTCN) ***
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 24310360. You may also email us at [email protected].
Sincerely,
Executive Resolutions Department
Western Union
I attempted to pay a bill. There was a language barrier with the Western Union CSR. This bill was submitted to a company I have paid in the past (and actually that day too). This payment was submitted to the wrong company with account number of the intended receiver. Neither company has received the funds. I requested NUMEROUS times that the funds be applied to the appropriate account or refunded since November 1, 2017. I have talked to at least 25 people. All I get is the run around.
Dear Ms.-***:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you initiated a Western Union money transfer bill payment that was submitted to the wrong company in error. You stated that you have made numerous requests to have the payment forwarded to the correct company or refunded back to you; however, your requests have not been honored. You are requesting an immediate refund of your funds.
We have investigated this matter, and our records show that your October 31, 2017 money transfer in the amount of $392.00 was processed using an incorrect account number and code city. Once you notified us of the error, we began the process of tracing the funds to reroute the money transfer transaction to the correct destination. However, due to the delay in tracing the funds, you requested to have the money transfer refunded back to you. On January 23, 2018, we processed a full refund of principal and charges in the amount of $401.99 registered under Money Transfer Control Number (MTCN) ending in ***. Our records show that you collected the funds on February 17, 2018.
Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Many of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandable.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
On December 20, 2017 I went to a *** near by and remitted the sum of 3618 CAD via Western Union and the money did not make it to the receiver and Western Union has since been unable to account for what happened to the money. Each time I call I get different response from their offshore customer service and I have since asked for the refund but they have not even bothered to contact me. Last time reference number they gave me is
*** and they advised me that I will hear from they within 48 hours and I never had from. You can contact me here in Canada at
Dear ***
This is in response to the complaint that you filed through the Revdex.com. In the complaint, you indicate that you completed a transaction that was not made available to the receiver.
Our records indicate that on December 20, 2017 you attempted to send a transaction from Canada to Nigeria. The transaction was cancelled by the retail location and the funds were not given back to you.
After the proper investigation was performed, we confirmed that the retail location had the funds; therefore, we processed a refund. Per our conversation over the telephone, you have already collected the refund with the money transfer control number provided to you.
Please be advised that Western Union will not compensate the 5,000.00 CAD that you are requesting.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at [email protected].
Sincerely,
Executive Resolutions Department
Western Union
Complaint: ***
I am rejecting this response because:
Please be aware that I made an oversee remittance through western union to the tune of 3618 CAD and this amount was supposed help me secure a peace of property oversea but instead Western Union claim that they did not know what happened to the money at the time. At the time asked them for immediate refund so that I can use to run my local business but they choose to give me a run around and after I filed a complain they now decided to refund the money without considering all my losses and providing reasonable explanation for what happened. I have individual at the *** locations where the transaction was made that will corroborate my account of what happened. I went to that locations at least ten times and they called Western union several times to no avail. This type of practice must not be allowed to stand. I claim a lost of about 5000 CAD and a written apology floor what transpired. My transactions was of a business nature and the fact that they can frustrate my business and get away with must not be allowed to stand and Ii urge you to use all necessary means to resolve the matter amicably. I appreciate your effort in escalating the matter and giving the attention it deserves.
Sincerely
Western Union is unwilling to provide me An immediate refund for my purchase of a money Order without sending written request for the refund and waiting 30 days for the refund. This delay is both unacceptable and unwarranted and could cause me to be a victim for my place of residence. When attempting to contact Western Union I am unable to speak to a representative instead I am left listening to a machine that does not have the capability to provide me any further answers except for the above instructions. My only request is for a full refund for the purchase of my money orders to be made immediately within the next week. As a consumer I do not think that it is unwarranted for me to request to the refund of my purchase when it is no longer needed and I think that Western Union needs to jump out of the forties and give me what IM asking for.
Dear Mr.:
We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that Western Union is unwilling to provide you with a refund of your Western Union Money Order in the amount of $822.88. You stated that you have been waiting over 30 days, and the delay is unacceptable.
We have investigated this matter, and our records show that we have not received a money order refund request from you. To request a refund of your money order, you must follow the following instructions:
If you have the original money order or your receipt:
1. Complete and sign the money order tracing-refund request on the back of the money order receipt or complete the Western Union Money Order Customer Request form.
2. Submit the documentation above and the $15 USD non-refundable processing fee to the address listed on the form, by fax 1-720-864-0477, or by email [email protected].
Please allow 30 days for processing.
Without your original money order or purchaser’s receipt:
1. On your computer or mobile device, go to Western Union Money Order Research Request form.
2. Print the form, and then complete and sign it.
3. Take the form to be notarized.
4. Submit it with all available documentsshowing you as purchaser, and the $30 USD nonrefundable processing fee to the address listed on the form, by fax 1-720-864-0477, or by email [email protected]. If the money order was stolen, please provide a copy of the police report.
Processing can take as long as 6 - 8 weeks, and you may not be eligible for a refund.
We are happy to process your money order refund request after receiving the required Western Union forms. You can obtain all forms at www.westernunion.com. If the money order has not been cashed, you will get a refund. If it has been cashed, you will get a copy of it.
We also apologize that you were unable to speak with a Western Union Customer Service Representative, at times our call volumes may require you to wait for the next available Representative.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
The business has not addressed the issue. My complaint is in regards to the refund process. I will not wait 30 days for a refund that I may not receive (according to your site). I also have a problem with paying for a refund. What is the $15 used to fund? Why is the process archaic? Please read my original complaint in its entirety.
Sincerely
Dear Mr.:
I am writing in response to your complaint submitted to the Revdex.com (Revdex.com). In your complaint, you stated that we did not address your concerns regarding our Western Union Money Order refund process, and the fees that we charge.
To request a refund or a copy of your cashed Western Union Money Order, there are three conditions that must be met. The conditions are Proof of Purchase (POP), Processing fee and Appropriate completed forms. All forms and processing fees associated to them, can be found at www.westernunion.com. The non-refundable processing fee is used to cover all costs related to the process of your money order and administrative costs and expenses that we are assessed for a refund or tracer request. Because we are working with third-party institutions, the entire process can take up to 30 days to complete.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
1) WU took the money, never identified money to be available for 5 days in a row .
2) Unfortunately I can't say WU customer support is the worst I have seen, because it's just non-existent. There is NO customer support. Online chat instantly quits, saying no customer representatives are available. I tried to call them several times, and after hours (literally) of waiting in the line I can hear someone typing on the keyboard and they quickly hang the phone.
I am an over the road truck driver. From time to time I send money home to my mother. I have done it several times with no issues. December 30, 2017 they would not let her pick up money I had sent. I called western union to see what the issue was. They informed me that my mother had committed fraud and she was no longer eligible to send money to. Western union sent my mother an email questionnaire which she filled out sent back. For the next month we want back and forth between us and their fraud unit trying to prove she was who she was. We sent our drivers licenses, my birth certificate, and a copy of my pay statement from the company I work for. They kept asking for personal information such as mortgage information and receipts of what the money was for. We refused. I sent them a copy of my pay statement explaining I was hurting financially and was sending her money so I could pay my bills. A few days later she gets an email saying she has been denied and can no longer use their service. I have called 3 times and tried to get this cleared up. Finally today, 02/01/18, I am told by their compliace department that everything is compartmentalized and one group can not see another groups information
I asked for their fraud departments number. I am told they do not have one. We have no way, other then email, to communicate with the fraud department and they are refusing to tell us why they are denying us. My mother has not committed fraud. If someone is using her information to commit fraud, that is identity theft and we need to be made aware of the problem. They are refusing to work with on this at any level.
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Western Union received the requested information from you in order to complete our Compliance investigation related to the ability for your mother, *** to use our service. We have determined that she has been approved to use Western Union Services.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Executive Resolutions Group
I purchased a money order for $40.00 from *** on 21 & Fairlawn on November 9, 2017. My son never received it, I checked off and on to see if it had been cashed, it had not. I was told by Western Union in order for them to refund my $40.00, I had to send $15.00 for them to cancel the money order and issue my refund. I told them I was not going to send $15.00 as I am already out $40.00. I received a check today from Western Union for $25.00. How is this legal? Thank you
Dear Ms.:
We are writing in response to your complaint submitted to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you had a lost and/or stolen Western Union money order that you requested a refund. You stated that you did not want to pay the refund service charge of $15.00 and was upset when you received your money order refund with the $15.00 service charge deducted from the total amount. You stated that it was not legal for us to deduct this amount from your refund.
We have investigated this matter, and our records show that we received your money order refund request on January 24, 2018. Unfortunately, you did not include the $15.00 service charge. The service charge is required for Western Union to proceed with all refund requests to cover administrative costs and fees that Western Union is assessed by third-party vendors to complete your request. By signing our Western Union money order refund request documents, you agreed to have the service charge deducted from your total refund amount. We are unable to refund the $15.00 service charge back to you.
Please accept our apology for the inconvenience this matter may have caused you. If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:All they had to do was cancel the money order, and costs $15.00 to do that, then they are not operating in a very efficient way, if I had to stop payment on a check, there is a charge to do that but the difference is "It is My money", I paid $40.00 of my money to them so I expected they would refund the whole amount, it is a rip off and I am just out $15.00, one thing for sure I will never use Western Union again.
Sincerely
I wired 450$ to a recipient and set up a 'secret question & answer' using Western Union's Kiosks such that the recipient can not receive the money unless he answers the question. The recipient was supposed to send me an item & upon recipient I would give him the answer. Western Union gave them the money without him answering the secret question & he never sent the item. After calling Western Union, they told me that the secret question was 'changed' and a case was opened. I NEVER changed the question and I am 100% sure of that, I don't even know how to change the question. The case went nowhere & it's been 3 months & I lost all my money.
Dear *** This is in response to the complaint filed through the Revdex.com. Western Union has investigated your concerns. Our records indicate that on September 20, 2017, you sent one transaction from the United States totaling 150.00 USD to a consumer located in United States. Please review the information referenced below for further details pertaining to the transaction in question. Western Union performed a proper investigation into your complaint and it was concluded that the transaction was not paid out correctly according to Western Union’s terms and conditions. As a result of the aforementioned, Western Union processed a refund for principal and charges. Refund information has been provided by telephone along with the instructions on how to collect the funds. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Dear *** This is in response to the Revdex.com rebuttal. As previously advised, Western Union has investigated your concerns. Our records indicate that on September 20, 2017, you sent two transactions from the United States totaling 450.00 USD to a consumer located in United States. Please review the information referenced below for further details pertaining to the transaction in question. Western Union performed a proper investigation into your complaint and it was concluded that the transactions were not paid out correctly according to Western Union’s terms and conditions. As a result of the aforementioned, Western Union processed a refund for principal and charges. Refund information has been provided by telephone along with the instructions on how to collect the funds. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I paid my natural gas bill through Western Union's Speed Pay service as I have always done for many years. The payment amount was $67.52, so I paid that through Speed Pay, and I received an e-mail receipt, which I still have, that shows the TOTAL amount of the payment, was in fact, $67.52, then the payment hits my checking account, and come to find out, Western Union debited $205.89 from my checking account instead of $67.52 I have found it impossible to get ahold of anyone at Western Union to deal with this, so I filed a fraud claim with my credit union, and they reversed the entire charge back to my checking account. The official reason was because Western Union debited a greater amount than authorized. So I got my money back, but I still want to know why they withdrew more money than I authorized. By the way, *** said my gas account is up-to-date, I had no late or missed payments, or other fees, so there was no reason for Western Union to take more money. Either this was a computer glitch on Western Union's end, or they have a rogue employee debiting extra money from people. I guess there is a reason Western Union has a "D" rating with the Revdex.com.
Dear Mr.:
I am writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you stated that you initiated a Western Union SpeedPay® money transfer in the amount of $67.52 to pay your electricity bill. You stated that later you noticed a checking account deduction from Western Union in the amount of $205.89. You are requesting to know why we deducted an amount greater than the transaction you initiated.
We have investigated this matter, and our records show that you initiated a Western Union SpeedPay® transfer on January 27, 2018 at 02:53:09 PM in the amount of $67.52. We charged your bank account the same amount of $67.52. We suggest that you check with your bank for any amounts greater than the $67.52 that you are stating was debited from your account.
Please accept our apology for the inconvenience this matter may have caused you. We are happy that the matter has since been resolved by your bank.
If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
I sent a money transfer on 12/23/2017 which I had to cancel 3 days later. When I called to cancel the transaction, I asked if I would be refunded the full amount including fees ($26.50) or just the amount of the transfer ($20). I was told I would receive the full refund including fees for $26.50.
I was only refunded $20, so I called again to ask when I'd receive the remaining amount. I was told it could take an additional 7 business days. I waited the 7 business days and was still not refunded in full, so I called again.
This time, I was told that they generally do not refund service fees per company policy, but in this case I'd been promised that amount, so they'd escalate my refund and send a paper check in the mail, which would arrive in 2-3 weeks. My refund never arrived.
I called again on 1/29/2018 and was told that they were not legally able to process my refund of $6.50. I stated I was very unhappy about that as I'd already been told by multiple representatives that my refund was on the way, and I felt that they should honor the promise that was made to me. The supervisor I spoke with said she'd review my previous calls and likely terminate the employees with whom I'd spoken. I said it's absurd that they would terminate employees over $6.50 but wouldn't make it right on my end. I was told I would not be refunded and was eventually offered a promo code, which I declined.
Dear ***,
Western Union is writing in response to the complaint you filed with the Revdex.com.
Per our phone conversation today, I am sending you a one time Good Will Concession for the fee in regards to Money Transfer Control Number XXX-XXX-***.
We sincerely apologize for your overall experience and for the struggles you faced interacting with our operators over the phone. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
The details of your refund have been sent to you under separate cover for privacy and security purposes and it is available to you at any Western Union agent location in California. Please be ready to provide the Money Transfer Control Number (MTCN) and a valid government issues ID to the agent for pay out.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131