The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I got scammed thru Western Union and while I was hoping for their help, I got slapped in the face with one of their generic apologizing email response. WU tolerate fraud and all kind of similar criminal activities just because they can afford it. Never deal with this sham company! Period.
I had an altered money order that I was the purchaser of. I filled out the money order customer request form and sent in my original money order along with the $15 processing fee. I have called western union four times and keep getting the run around. They have cashed my check for the processing fee but can’t find my money order or show that it has been refunded. I am needing/wanting my money back.
Dear Ms., Western Union is writing in response to the complaint we received from you dated 5/22/2018 which was addressed to the Revdex.com. In your complaint, you indicate that your money order was altered and you have sent the documents requested but have not received a response yet regarding your refund.Western Union has investigated your case. We were able to provide the pertinent documents of your case to our team in charge of the money orders, and they have advised that the process has been completed. The appropriate business unit processed your request on May 29, 2018 and Western Union issued a refund check on May 29, 2018 via the check number that was provided to you under a separate e-mail.Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted time frame, please contact us at the number or email address referenced below so we may further assist you. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:***. You may also email us at [email protected]. Sincerely, Brandon FExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, CO 80112Western Union Financial ServicesPhone Number 732-694-2911Fax Number 1-720-864-0422
This is why I’m NOT happy with Western Union;
I sent the money May 1st; it came out of my account the very next day; my daughter was expecting the following day; when it didn't arrive, I called them, and they said it was going to take 4 business days (that would be May 4th); then they contradicted that by saying it wouldn't be available until May 8th (that’s a WHOLE WEEK, not 4 days).
I could have mailed a check to my daughter in less time than that, and it wouldn’t have cost me $21, which makes their service a waste of time and money.
Dear *** This is in response to the complaint that you filed through the Revdex.com. In your complaint you indicate that the transaction that you sent on May 1, 2018 to your daughter was not available the next day. Western Union has performed an investigation into your compliant. Please be advised that service and funds availability depend on certain factors, including the service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, "Restrictions"). You may refer to www.westernunion.com.. Our records confirm that you completed the transaction online and the service that you selected indicated that the funds would have be available in the next four business days and not within minutes (Web ACH). You did not send the transaction as money in minutes. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Complaint: ***
I am rejecting this response because:
I originally selected "Money in Minutes", but it must have changed when I chose taking the money directly from my checking account (which I thought would be the fastest way). Western Union's 4 days had turned into 8 days. My daughter needed the money much sooner than that, so I sent her more money, but this time through ***. The money was also taken out of my checking account, just like with WU, but it only took them 2 days to deliver, and it cost a lot less too. So, I don't accept their explanation for why it took so long. After all, a wire-service is supposed to be a way to send money FAST. Well, it's been 8 days and my daughter finally got her money. Its water under the bridge now, so I don't want to pursue it any further. I'll just never use Western Union again. The public just needs to know that there are better ways out there if they just take the time to find them.
Sincerely
I had my wallet stole and I called westering union lets me in to file a dispute on April 2, 2018 and I was told that it could take up to two weeks before they give me my money back which after the two week timeframe I call back and then they told me April 30 then I called back on 24 April just to make sure the representative told me that it was approved for me to get my money back on April 30 so when April 30 came and I check my car they only put $71 on there out of 1271 Which out of the whole car there was 2100 miss and they told me the rest won’t be available maybe until the 14th of next month which is May but they only credit me $71 out of all of it And basically they told me that I wouldn’t get my money back because they didn’t find no error which I don’t understand how can you find a error with the card is stolen
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union is researching this matter and requires additional time to respond.Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Sending money to a relative in nevada. They held my money. And sent me an email under review. Said takes 2 hours for a review. And that I had to do nothing. After 4 hours I called. Hot because I had to call. They were just going to let it sit. Well complained to each person I talked to. Not what email said. I had to do nothing. Still have email. And then they came back and said declined. Told them that the money they have a hold on better be released immediately. Well. Its now over 12 hours later almost 24 hours. And they still have a hold on my money. Called back this morning and told them if not released in 5 minutes I would be contacting you.. so here is my complaint.. 440.99 is what they are holding
Dear Ms.,Western Union is writing in response to the complaint we received from you dated 05/01/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you made a transaction to a family member and the funds were held by Western Union and then it was declined. You requested the funds to be released immediately. Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire that was sent to you on a separate email and provide the following information in writing which may or may not have been previously requested by our Compliance Department: · Validation of your source of income · Purpose of sending or receiving funds · Relationship to the counter parties
You may send this information via email to [email protected] or mail it to: Western Union Compliance Department P.O. Box 7000Englewood, CO 80155-7000Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Kindly take into consideration that this money transfer is a transaction made through the website with your credit card; and although the refund was processed on 4/30/2018, you need to allow between 3-5 business days to see the account credited. On money transfers involving WEB/credit cards, the process to credit back the account varies from one bank to the other and this is something that Western Union has no influence over.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,Brandon FExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, CO 80112Western Union Financial ServicesPhone Number 732-694-2911Fax Number 1-720-864-0422
Western Union sent me a letter on 12/27/2017 stating that they were giving me a refund because I had been a victim of fraud.
They also asked me to fill out a Western Union Consumer Fraud Affidavit and send it back to them within 90 days.
I filled it out and sent it back on 1/19/2018. Before the 90 day deadline.
Since that time I have called them to no avail. They end up hanging up on me or constantly transferring me to other people and they all tell me they cant help me or keep sending me to the wrong people.
I think that they have had enough time to give me my refund. Now I am exhausting all avenues asking for help to get my refund of $450.00
Western Union also tried to say my case was part of a DOJ case. I called the DOJ and they said that was not correct. Western Union owes me the refund.
MTCN#***
CASE#
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that a refund has been processed in the total amount of $470.00 USD Corresponding to Money Transfer Control Number # ***. For security reasons we have provided you with the complete Money Transfer Details via your personal email.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I tried sending money to a family member through the Western Union app. My transaction would have cost me $58 through the app if I used my debit card or $44 if I went to a Western Union location and sent the money in person. However, Western Union started a new method of payment which involves completing the transaction in the app and bringing cash to your nearest Western Union agent. The same transaction would have only cost me $7 so I decided to go through with it. I drove to the bank and withdrew cash and went to a *** first. They couldn't complete my transaction due to technical issues. The next location (closest according to my WU app) didn't even offer WU services. My third and final location was a ***. They could pull up my transaction but could not complete it as the system was saying "invalid ID type". The agent called WU ad was told I didn't submit the transaction properly so they cancelled and told me to try again. I did, and the agent watched me resubmit it correctly. The app never asked for the information on my ID. Again, it didn't work. She called again and was told I needed to put my ID information in the app. There was no way for me to do this through the app. I called WU myself and explained the situation and asked if they could either help me input my ID number so we could complete the transaction, or to give me a promo code so I could send the money in-store for the same fee ($7). I was told that the only technical support I could get with the app would take 24-48 hrs and that the only promo code they could give me would still leave me to pay a $30 fee. Finally an customer service rep tried helping me to "stage" a new transaction so the agent could complete it with the same $7 fee. After standing in the store and being on the phone with them for TWO HOURS, I was told they could not complete it at this location and that I needed to go to another location. She kept me on hold for over 20 mins searching for a nearby location I could go to, at which point I hung up.
Dear Ms.:
We are writing in response to your recent complaint to Western Union. In your complaint, you expressed concern regarding the difficulties you experienced trying to send a money transfer using our online services. You stated that your request could not be completed because your identification information was not on file; however, there was no place for you to enter your identification. You have asked that we investigate this matter.
When you initiate a money transfer on WU.com or the mobile app, you may receive a message to enter your identification information, if it is not already on file with us. This message will generally prompt you to complete your transaction at your local Western Union Agent location where this information can be obtained. It will not allow you to complete the transaction online. Once the information is received and reviewed, you will be able to transact using the mobile app. The fees assessed for completing the entire transaction at a Western Union Agent location may be different than what is offered online. Unfortunately, we are unable to refund the service charge that you paid.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
We greatly appreciate your business. Please accept our apology for the inconvenience this matter may have caused you.
Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I had never used Western Union and last December I needed to get cash to my Husband in another state. Our bank did not have a location in or around the town he was in. It was an emergency and he needed cash. There were a total of 3 transaction sent at that time. When I sent them, lie many others I was required to call and talk to someone before they would release the monies. They asked very personal questions, of which I answered at that time because my Husband needed the cash.
I went to send $50 dollars to my son who just moved out of state and had no bank account and I was told I was banned from sending our receiving monies with Western Union. Of course this was only after I called to ask why the transaction had been canceled without notice.
I asked the reason why I was banned and I was told the could not give me that information and I would have to email Global Consumer Reinstatements. At first it was very basic, they asked who I sent money to and who there relation was to me and what the money was needed for. I submitted that and then they asked that I submit a copy of my bank statement to prove where I got the money from. A copy of my marriage license to prove my relation, a copy of birth certificates to prove relation to my son, copy of state issued IDs and invoices to prove where the money had been used once received by the other party.
I told them that was entirely to much personal information to give over via email just so I can send cash in an emergency situation to my family that I would find other means.
I also requested in writing the exact reason I was banned from using their services. They then cited:
"The reasons why a consumer is not authorized to use the services of Western Union can’t be disclosed since it is a private policy.
As a financial institution, we are regulated by FinCEN through the Bank Secrecy Act and provisions of the PATRIOT Act, it is the policy of Western Union Financial Service, Inc. (“Western Union”) to conduct appropriate due diligence on consumers who utilize our services.
If you need more information about our policies please read the back of the “To send money” form you filled out or visit www.westernunion.com
Respectfully,"
I then asked them to point me to the specific section and paragraph were it states that the consumer is not allowed to know why services have been banned due to "Privacy Policy" Who are the protecting them or me? I was the consumer, I sent cash and have not and will not file a complaint as the cash was sent without breaking any laws and received by the person intended it for the purpose it was needed. I feel I was having to prove I was not doing anything wrong without knowing what I was being accused of that caused the ban.
I received the same exact response!
I am sorry, but in this day and age they are requesting far too much personal information for someone to wire cash. And it appears they do not need to explain anything.
I have found alternate routes to get my son money if needed....and I will make sure everyone I speak to knows that WU will allow you 1 maybe 2 transactions and then you will need to submit paperwork like your buying a home to do another and they do not explain why.....Horrible customer service that is definitely outsourced to another country. That gives me even more concern for giving them all my personal information.
I tried to file a refund on a money order that was lost. I submitted the paperwork as instructed on the back of the money order receipt. Since submitting the paperwork, I have heard no confirmation of receipt or follow up. I attempted to email, but receive no responses. I attempted to call but, it is extremely difficult to speak with a representative. I had to have someone on the online chat (who advised they could not assist me) to call me and connect me with a representative. Once they called me, they advised they couldn't track the status because their internet was experiencing technical difficulties.
It has become blatantly apparent that representatives are not there to assist customers and appear to be giving the run around to avoid contact/follow up altogether.
I purchased a money order in the amount of $284.00 for my 85 year old elderly Father for rent to the Senior Citizens Home where he previously resided.(Money Order # ***). The rental office altered the money order in error. I filed the proper paperwork with Western Union with my Father's signature, the required $15 Western Union Processing fee and a copy of the altered Money order to Western Union on January 10, 2018. I have spoken to Western Union NUMEROUS times since then. Western Union has admitted they were in receipt of the request and the refund would be processed within 6 weeks. I spoke to Western Union TONIGHT 4/19/18. They are ow retracting their statement and are now stating they DO NOT have my paperwork or request. This is so UNFAIR. I feel they are doing everything in their power not to refund the $284.00 when their system clearly shows the money order has not been cashed and is currently outstanding. I have tried to be fair and resolve the situation. PLEASE ASSIST. It would be greatly appreciated. I'm EXHAUSTED!
Dear ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Per our phone conversation on May 1, 2018 you have confirmed receipt of the refund check regarding your Money Order.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
I had two money orders stolen, totaling $1220. They were forged and cashed. They are through Western Union. In March they emailed me forget forms to sign, notarize and send back. I sent them seperasepa on the 21 and the received them the 23. I have tracking. Almost a month later, they say they calle find them. Two days ago they tell me to fax all the information. I did yesterday morning and got fax confirmation. I called and they said to wait 24-48 hours. I call today and they tell me they haven't received them. They tell me to wait another 2-3 days. I'm currently living out of my car because of this. And nobody there speaks clear English. You ask for someone who speaks English, they talk you to call back. Then that person doesn't speak clear English. Yesterday I asked to speak with a busb. They told me someone would call. No one did. This morning they said a boss would call. Nothing so far.
I purchased a money order from my local grocery store *** on 1024 smithville avenue in dayton oh, my money order was lost the same day , which was April 1, 2018. Upon calling western union customer service , I was advised to download a research request from fron online, get it notarized, and fax it email that with proof of purchase. I have done so. Now 5 times. Faxed and emailed my forms., it's been 2-3 weeks since and everytime I call western union customer service, they haven't received my paperwork. I'm convinced now at this point my refund will not be granted, everytime I request to speak with a supervisor, I'm left on hold for up until 30 minutes. The customer service reps there are rude, they mute the phone while you talk, not helpful, and the only information that they give is call back. I'm tired of calling every day.
Dear Ms., This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that a refund check has been mailed to you via fedex # ***. For security reasons we have provided you with the complete tracking number via your personal email. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
Since Dec.6th.2017, I asked Western Union to send me "Sending money" History for August 2016, this was the 1st time, the 2nd time I sent it was on Feb, 25th, 2018. When they sent the forms that I had to fill, the letter says that I have only 10 days to return it.. "10 days after the date the letter had. In many occasions, because they don't received the form ON TIME..they closed the case..the second time was the same..they closed the case without any notice. When I called asking for answers,they always told me that they closed the case, although I told them I received the form 14 days after the date of their letter. They never gave me answers, they just close the cases and never send at least one phone call to notify me. They always have an excuse that they did not receive the information back on time. They do not understand that it is not possible to send back the information in such a short period of time, and they have to be of little of common sense to see and accept their fall because the forms they sent took 14 days for me to receive.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has throughly investigated this matter. Please note that we have only found one transaction under your name sent to a customer in Guatemala. We have not been able to identify any other transaction sent to any other individual.We have sent you the transactional history via separate email.We sincerely regret any inconvenience you have experienced. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us [email protected] provide the Western Union Reference #: ***.Sincerely,The Western Union Executive Resolutions Team
Dear ***,
Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has throughly investigated this matter. Please note that we have only found one transaction under your name sent to a customer in Guatemala. We have not been able to identify any other transaction sent to any other individual. In addition, please know that our records do not show any transactions from August 2016, the only records we have found are for 2017 and these records were sent to you on May 17, 2018.We sincerely regret any inconvenience you have experienced. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us [email protected] provide the Western Union Reference #: ***.Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
I COMPLETELY REJECT WESTERN UNION RESPONSE, BECAUSE I AM POSITIVE THAT THEY HAVE THAT INFO. WESTERN UNION IS LYING WHEN TELLING THERE IS NO
TRANSACTION ON AUGUST 2016. BECAUSE I AM COMPLETELY SURE THAT THERE IS ONLY ONE TRANSACTION ON AUGUST 2016, THIS TRANSACTION WAS MADE TO
GUADALAJARA, MEXICO. ON AUGUST 2016.
WESTERN UNION MUST HAVE STRONGER REASONS TO BE DENYING ME THE INFORMATION. AND I NEED IT ASAP.
Sincerely
Transfer *** I sent the money in that transfer number to a family member to buy an item for me. That item became unavailable for sale anymore. I requested to cancel the transaction within 24 hours of sending the money . I sent the money around 7:30 pm on Saturday and requested the cancellation on a Sunday at 6 . I spoke to two agents and one supervisor to solve the issue but they all refused to refund whatever I paid for fees and only sent me my principals. Which is going to take up to 7 business days based on their words. There's no rule in their terms and conditions says that if I cancel an NON PICKED UP transfer I don't get the fees. I requested the refund within 24 hours and with a legit reason . And the money were never picked up and still refused to give my the money I paid in fees. What I want is the money I paid for fees. My transfer was domestic not international . They should be clear with the customers about their rules . As there's nothing in their terms and conditions says anything about non refunding a fees if it's cancelled
Dear *** Western Union is writing in response to the complaint filed through the Revdex.com. In the complaint you indicate that you initiated a transaction to a family member destined for a purchase. As the item was no longer on sale, you called Western Union to request a refund of the transaction. Per our terms and conditions, transfers may be canceled for a refund of the principal amount, unless the funds have been picked up or deposited at the time Western Union receives your request. We cannot comply with your request, as Western Union processed the transaction and there was no faulty service on our end. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely, Executive Resolutions Department Western Union
Dear *** This is in response to the Revdex.com rebuttal. As mentioned in our terms and conditions, transfers may be cancelled for a refund of the principal amount, unless the funds have been picked up or deposited at the time Western Unions receives the request. There has been no faulty service on our end; therefore, we cannot comply with your request. Please find below the information as stated in our terms and conditions. You may go to www.westernunion.com.
. 3. REFUNDS: Subject to applicable law: (i) transfers may be canceled for a refund of the principal amount, unless the funds have been picked up or deposited at the time Western Union receives Your written request; (ii) for certain services, excluding Western Union's bill payment and prepaid products and services, Western Union may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) Western Union may charge You a fee to refund the principal amount back to You in those instances where Receiver rejects Your funds. Qualifying refunds for transfers that begin and end in the United States will be made within 45 days of receipt of Your valid written request. Western Union may issue Your refund through a WU money transfer or Western Union may issue the refund to the credit or debit card that was used to pay for the transaction. In lieu of receiving the refund by WU money transfer, you may request Western Union to mail You a check in the amount of the refund. Where required by law, refunds associated with certain international transfers may be eligible for different treatment. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Complaint: ***
I am rejecting this response because:
Sincerely
I TRIED TO SEND MONEY TO A FRIEND IN ANOTHER COUNTRY AS I HAVE DONE TO MANY OTHER FRIENDS IN MANY OTHER COUNTRIES. THEY WOULDNT LET ME SEND THE MONEY TO THIS FRIEND BECAUSE I WOULDNT ANSWER A BUNCH OF PERSONAL QUESTIONS THAT HAD NOTHING TO DO WITH MY TRANSACTION. I WILL NEVER USE THEM AGAIN WHAT A BUNCH OF GARBAGE.
My *** credit card was charged $814 on February 2nd, two transactions of $407 each. The charge was through Western Union, and I did not authorize these transactions and did not authorize use of my card for these transactions. Western Union will not give me my money back. Again, I never authorized the use of my card for these transaction. Western Union charged my card without my authorization. I have no idea who they gave the money too, none, and they won't give me my money back. They stole $814.00 dollar from me and I'm getting it back.
Dear ***,
Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaint filed with both agencies is regarding the same issue. Western Union has addressed your issue through the Consumer Financial Protection Bureau portal.
Western Union considers this case closed.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
Tell us why here...
Received a privacy statement in the mail from Western Union, who I do business through, for making payments. I deal with them through third party bill payments whom I don't normally do my business through. Received the privacy statement that informed me of their intentions of giving my personal information to other business consumers. Information such as my social security number and other private information I DO NOT wish to be given out to anyone! I called the 800-562-2598 number to opt-out of this, which was the number WU gave to do so, but was answered by people who had NO idea what I was talking about. I DO NOT WANT MY PERSONAL INFORMATION GIVEN TO ANYONE OTHER THAN WHO I GIVE IT TO MYSELF! This is POOR practice, and for a third party company I have no control over to make my payments to, this is unacceptable! Not one person I spoke to had a clue to what I was talking about, but they continuously kept transferring me to other people. Please help me get to the bottom of this so my personal information will not be shared to anyone else other than who I give it to!
Dear Ms. Welch:
We are writing in response to your recent complaint submitted to the Revdex.com (Revdex.com). In your complaint, you stated that you recently received a copy of our privacy statement which indicated that we are sharing your personal financial information including your social security number with other businesses. You have requested to opt out of all sharing.
Western Union collects information from customers when they use our products and services. The information is maintained for future interactions with our customers. Your personal information is never shared with any outside or third-party institutions. In fact, to help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know. Please review our Western Union Privacy Statement at www.westernunion.com.
To opt out at Western Union means that you no longer want to receive Western Union communications and information. We have honored your request to opt out.
Please accept our apology for the delay and inconvenience this matter has caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I purchased a money order at the *** grocery store in Lafayette Indiana it was stolen I provided them with the document by fax to retrieve a refund they a still allowed someone to cash it they didn't try to help at all after I fax the documents they needed and it's very hard to speak to someone live
Dear ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have received your documents. Unfortunately, the money order was cashed on 4/10/2018. We have sent a copy to you under separate cover for privacy purposes.
As previously communicated, the document looks like it might have been altered. I have included our forgery affidavit in the aforementioned separate cover. Please complete the form if you would like to proceed with the forgery process and return it directly to me.
Best Regards,
Lisa D B
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
I purchased 3 money orders thT were lost and I filed the paperwork but the employees are rude and not trying to help me.
Money order numbers are
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 04/12/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had requested a refund of three money orders.Western Union has investigated this matter; our records indicate that there were three money orders in question which were presented for payment and cashed. The following money orders were previously investigated by Western Union:Money Order Number:Cashed Date:*** 02/22/2018*** 02/22/2018*** 02/20/2018Our records indicate that we never received your original money order research inquiry via mail/ email or fax to review your request for a stop payment/refund.We sincerely regret any inconvenience you have experienced with the your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you dated 05/2/2018 which was addressed to the Revdex.com. In your rebuttal, you indicate that you had faxed a document requesting a stop payment on the three money orders in question. Western Union stands by the results of the original investigation. Our records indicate that there were three money orders in question which were presented for payment and cashed. The following money orders were previously investigated by Western Union:Money Order Number:Cashed Date:*** 02/22/2018*** 02/22/2018*** 02/20/2018Our records indicate that we never received your original money order research inquiry via mail, email, or fax to review your request for a stop payment/refund.We sincerely regret any inconvenience you have experienced with the your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions
Complaint: ***
I am rejecting this response because:
I need a refund fir my 3 moneyorders.
It has been more than 30 days since I filed the necessary paperwork
Sincerely
I made a car payment to *** bank for the amount of 220.00 threw western union was not given a compfromation number and the money was not delivered to the bank or applied to my car payment and western union is claiming there is no record of the payment and *** is saying there is no payment made and I have proof from my bank that the payment did clear from my account on 04/4/2018 and was removed by western union were my money went is unclear but I've gotten nothing but the run around from western union and was treated rudely I feel I've got no choice but to file this complaint
Dear Mr.,
This is in response to the rebuttal you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please be advised that we have attempted to contact you, and we have not received a response. In order to proceed with your claim, the bellow information is needed:
Money Transfer Control Number:
Amount: Copy of Bank Statement:
Name of Receiver:
Date:
Western Union considers this case closed; however, we will reopen your case if you provide us with the information we are requesting. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. or contact me directly.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group