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The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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on march 2nd of 2018 I made two transactions through western union both of them were for 950.00 and were 6 minuntes apart. I made these loads to my prepaid debit card with net spend only one of these loads were depoisted to my account the other was rejected.I have spend so many hours on the phone with both companies trying to get my other 950.00 I am tired of the run around. the first tracking number I recieved was *** and the second number I reccieved was *** . I just want my 950.00 and the 3.95 that it cost for me to go through all this. I am a single parent I work full time and I go to college full time . I just want what rightfully belongs to me.
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that our records indicate that a refund was processed for Money Transfers *** and ***, please see the bellow table for your reference.
Refund MTCN Amount Notes
xxx-xxx-*** $460.06 Collected on 03/15/2018
xxx-xxx*** $489.94 Collected on 04/18/2018
xxx-xxx-*** $3.95 Available for collection(fee)
In a separate email we provided you with the complete Money Transfer Control numbers for your security.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** . You may also email us at [email protected].
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
Complaint: ***
I am rejecting this response because: They have have me two payments that came out of my netspend account. Western union emailed netspend asking for the rejected load on my behalf net spend took the remaining balance out of my account which was 460.06 and sent it to western union then after me calling and telling them what happened the emailed net spend again and they took 489.94 out of my netspend account . This totalling 950.00 but I have yet to receive the initial 950.00 that never went into my netspend account . Netspend tells me western union has it western union tells me net spend has it. They can't take money out of my account and pay me for missing money that's just crazy . I can't believe they won't pay me I have explained this situation over and over again to everyone I talk to how did not one person understand this .
Sincerely
Dear Ms.,
This is in response to the rebuttal you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Our Quick Collect Department investigated your case and our records indicate that Money Transfer Control Number XXX-XXX-***, was posted to the Biller's account, and therefore a refund is not available. The only refund currently showing as available for pick up is MTCN_XXX-XXX-2560 in the amount of $3.95 ( service fee refund). For security reasons a seperate email was sent to you providing with the complete Money Transfer Control Numbers.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 28644160 . You may also email us at [email protected]., or contact me directly.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
April 7, 2018
PLEASE SEND CORRESPONDENCE TO: ***@YMAIL.COM
RE:
Western Union Financial Services, Inc.
P.O. Box 6036
Englewood, CO 80155
TRANSFER # ***
I initiated the above transfer of $185 + $12 service charge (total $197) in cash on 03/29/2018, sending to my son in Tampa, FL. I was told this transfer was being refunded to me. No reason was given. I went to another WU outlet (not the one where I initiated the transfer). A refund was issued for $19.70, rather than $197.00, as it should have been. The clerk processed the refund without confirming the amount with me first, as should be standard practice. When I objected, she told me there was nothing she could do about it.
I left the store and called Western Union. Speaking with a supervisor, I was told that I must have the entire receipt in order to proceed in getting a full refund. Since I had thrown it out at the original store where the transfer was initiated, I had to drive across town and retrieve it. I proceeded to attempt getting the rest of my refund at the first *** store. I was given a claim # and told I would have to wait 24-48 hours to get my money back, even though the original clerk was in front of me, and I had the original entire receipt in my hand.
On 03-30-2018, I called WU back. After being put on hold for over 30 minutes, I was told to return to the store that issued the $19.70 refund, and they would pay the remainder of $177.30. I drive across town again, and waited for another 30 minutes while that clerk was on hold with WU. I am told the money is showing up as disbursed already. The clerk gets back on the phone with WU, after which I was given another case number and told I would have to wait 24-48 hours to investigate.
I am owed $177.30, and as of today, 04-07-2018, it still has not been refunded.
Sincerely
Dear ***,
Western Union is responding to your complaint to the Revdex.com.
Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaintfiled with both agencies are regarding the same issue. We will be responding to your issue through the Consumer Financial Protection Bureau portal.
Kind Regards,
Executive Resolution Team
On 01-20-2018 I tried to send my son $45 online and put the wrong State so he was unable to pic up the money so I asked for a refund according to Western Unions web site the money was refunded but it would take upto 20 days to be deposited back in my bank account. So I waited 2 months and never received the money (At this point I have switched banks and have been paying $8.00 a month for 3 months just to keep this account open so Western Union can refund me)
After over 20 phone calls with automated answering machines. I have spoken to 4 humans. Which all have told me that they tried to refund the money and my bank denied it. My bank tells me they do not deny money and have not denied money to my account. All for calls have ended with being told they will start a new transfer and I will be contacted with in 48 hours when I can go to a Western Union location to pick up my money each time I have them 4 days to a week and no contact was ever made.
I also have spoken to Western Union via online chat at least 4 times which either times out when their employees are dumb founded or give me the same promise to contact me in 48 hours.
Last but not least this website gave me a new number that they would like me to call before filling a complaint. And after explaining all this to the gentleman on the phone I get the same thing they will have to have some one else contact me in a short time....
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com. In your complaint, you indicate that you have been unable to get a refund for your transaction.Western Union has investigated this matter. Our records indicate that on April 07, 2018, Western Union provided you with a full refund of your transaction. The Money Transfer Control Number (MTCN) details have been sent to you via separate email. Our records indicate that you collected your funds on April 20, 2018 from a retail location.If this inconvenience resulted in additional expenses for you, please provide me with documentation reflecting that you incurred additional expenses so we may consider the possibility of compensation.We sincerely regret any inconvenience you have experienced. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] provide the Western Union Reference #: 27672858.Sincerely,The Western Union Executive Resolutions Team.
On 23rd March 2018 I did a transfer of 5000 USD to my India *** bank account.I am still waiting for transaction to complete and recieve the money but Western Union does have any resolution time and they are saying they are waiting for their Indian bank partner to reply.From last 7 days I am getting the same answer from customer service as well as their specialized department.They are neither refunding nor depositing the fund in my account.I am in mental stress because I have mortgages in India that need to be paid on time from this remittance.
Dear Mr., Western Union is writing in response to the complaint we received from you dated 04/02/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you did a transfer to your account for the amount of $5,000.00 USD and you have not received any update in regards to the transaction. You are also requesting the transfer to be completed or refunded back to your account.Western Union processed a refund for the amount of $5,000.00 USD. This refund was issued to your bank account on 04/05/18 11:28:28 as they were rejected from the receiving bank. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while completing this transaction and using our services. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,Brandon ***Executive Resolutions Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I personally thank Revdex.com for intervening and helping with the resolution.It was not possible to get a speedy resolution without your help.
Sincerely,
Neeraj
I have 2 payment of $600 stuck in Western Union.
For more than 6 month, I have been calling western union to receive payment sent to me and I am not able to receive the payment. I have done whatever they asked me to do several time and I am not able to get the payment.
The payment send to me is stuck in their computer system and they will not release the payment unless the sender called them. The sender have called them several times and still not happened. Western Union tell sender and receiver the same thing.
They will say the money is available for pick up but whenever I go to local Western Union to pick the money, the local agent said to me that they can not see the transaction on their computer so they cannot give out anymore.
I have called WU more 20+ times and I have gone to local WU center more that 2 times. I am still not able to get paid.
WU money transfer Tracking#:
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Please be advised that we have renewed the mentioned transfers in your complaint and our system currently shows they are both available for pick up. If you encounter any issues when withdrawing the transactions you may contact me directly. My contact information was sent to you via a separate email.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** . You may also email us at [email protected].
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
I am trying to send funds via Western Union to China for purchase of my product. I have done business multiple times with this factory and have used western union to pay with no problem. However, this time they put my funds on hold and will not release it to me or to my receiver, because of the amount. I spent all day yesterday calling them in an attempt to get my funds back or to try to get them to the receiver. Today I started my day on the phone with them trying to cancel my transaction and get my funds back. They are saying if I want my funds back that I will be charged $30. I can assure you I am not paying them any amount of money for holding my money in limbo for 48hours. I have spoke to numerous customer service representatives all of which were very unhelpful. I have provided them with every form of documentation they have asked for both for myself and my receiver and still cannot get my funds. They are now telling me that they allowed me to purchase a money order in an amount that no western union in the world can cash. So they are holding my funds hostage until they figure out a way to release my funds back to me. Today the customer service representative told me that throughout the world they only cash western unions up to $9,999 yet they allowed me to purchase one for more than that. Neither I nor my receiver can cash this western union and they are doing nothing to try to return my funds. As I was getting ready to file this complaint I thought I would give them one last chance and called the number you have listed as a last resort before filing, and it rang and rang and went to voicemail. I tried a couple of more times throughout the day and no answer.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 04/02/2018 which was addressed to the Revdex.com. In your complaint, you indicate that you had trouble collecting your refund regarding MTCN: ***.Please note that on 03/29/2018, Western Union provided you with a full refund of your transaction via Money Transfer Control Number (MTCN): ***, in the amount of $10,665.00 USD. Our records indicate that you collected your funds on Sunday, 04/01/2018 from a retail location in Monroeville, PA.We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.As a courtesy to you, Western Union has added 100 points to your My WU® account. Your My WU® account currently has a balance of 221 points. These points are available for your immediate use and must be used within one calendar year.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
According to the Wester Union official obligation: “If the money transfer was sent for cash pick up, the receiver can pick up cash at any WU Agent location within the state entered by the sender.” https://wucare.westernunion.com/s/article/Can-my-receiver-pick-up-the-money-at-a...⇄
On March 27, 2018 I tried to receive my money in amount of $900. Unfortunately, I visited five of Western Union official Agents, but all Agents refused to fulfill the above-mentioned Western Union’s obligation. All Agents told me they do not have enough cash.
More importantly, even representatives from the Western Union Customer Service misinformed me twice. They provided me two specific WU locations, where I can get my money. In fact, these two Agents also told me they do not have enough cash.
In such situation I request Western Union to compensate my transportation expenses in amount of $200: my time for driving between Western Union Agents and cost of gasoline for my car. In total, I visited six of Western Union Agents!
Dear ***,Western Union is writing in response to the complaint we received from you dated March 31, 2018 which was addressed to our corporate headquarters and to the Revdex.com on 4/2/2018. In your complaint, you are requesting compensation for travel expenses caused by missed information given to you about the encashment limits at agent locations by the Western Union Website and several customer service agents when you attempted to collect a Money Transfer sent to you.We must reiterate that our position has not changed in this matter.Western Union has completed its investigation into your concerns. Please be aware that encashment limits at Western Union agent locations are set forth by the agent. It is the responsibility of our customers to proactively contact the agent location directly beforehand in order to determine if they have a low encashment limit.Western Union’s contract with the sender has been completed, as the Money Transfer has been collected by you the receiver on March 27, 2018. Please note that no compensation will be provided to you as it is stated in our Terms and Conditions which you can find by visiting: https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.We sincerely apologize for any inconvenience you have experienced with collecting the specified Western Union Money Transfer and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
Dear ***,
We must reiterate that our position has not changed in this matter, please note there will be no further handling of this case.Western Union is writing in response to the complaint we received from you dated March 31, 2018 which was addressed to our corporate headquarters and to the Revdex.com on 4/2/2018. In your complaint, you are requesting compensation for travel expenses caused by missed information given to you about the encashment limits at agent locations by the Western Union Website and several customer service agents when you attempted to collect a Money Transfer sent to you.Western Union has completed its investigation into your concerns. Please be aware that encashment limits at Western Union agent locations are set forth by the agent. It is the responsibility of our customers to proactively contact the agent location directly beforehand in order to determine if they have a low encashment limit.Western Union’s contract with the sender has been completed, as the Money Transfer has been collected by you the receiver on March 27, 2018. Please note that no compensation will be provided to you as it is stated in our Terms and Conditions which you can find by visiting:https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.We sincerely apologize for any inconvenience you have experienced with collecting the specified Western Union Money Transfer and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed.Best Regards,Lisa D BExecutive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112(732) 694-2131
Complaint: *** I am rejecting this response .
The core of my complaint is the Western Union obligations, that were posted on the Western Union official website. Nevertheless, Western Union once again refused to explain Why Western Union misinformed me many times and MORE IMPORTANTLY, Western UNION IS STILL misinforming customers by posting false obligations. Two attached files, including the new one, dated May 01, 2018 and the link below are the real proofs of my statement: https://wucare.westernunion.com/s/article/Can-my-receiver-pick-up-the-money-at-any-Western-Union-location?language=en_US
Unfortunately, Lisa D B tries to dismiss my case instead of answering allegations. She is trying to switch the subject of my complaint by manipulating with Western Union Terms and Conditions. In fact her statements do not relate to my case at all.
Three examples:
#1. Lisa D B stated: "All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are The core of my complaint is the Western Union obligations, that were posted on the Western Union official website. Nevertheless, Western Union once again refused to explain Why Western Union misinformed me many times and MORE IMPORTANTLY IS STILL misinforming customers by posting false obligations. The attached file, dated May 01, 2018 and the link below are the subject to Western Union’s terms and conditions."
In fact, my complaint is not about sending money, my complaint is about receiving money. In addition and according to the Western Union terms, if money will be send at agent location: “There's usually no restriction on the amount of money you may send at an agent location..." https://www.westernunion.com/us/en/customer-care/cc-Terms and Conditions
faqs.html
So, in my case money was sent AT AGENT LOCATION, but not ON-LINE or BY PHONE, when some restrictions apply. Moreover, the transaction was accepted by the Western Union agent, that means Lisa D B’s statement IS NOT MY CASE!
#2. Lisa D B stated: "...Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise."Executive ResolutiExecutive Resolutions Teamons Team
In fact, the real liability described as: " TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (1) IN NO EVENT SHALL THE COMPANY BE LIABLE FOR DAMAGES WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS OR AGENTS OR OTHERWISE, BEYOND THE SUM OF $500…" https://www.westernunion.com/us/en/terms-conditions.html
#3 Lisa D B stated: "It is the responsibility of our customers to proactively contact the agent location directly beforehand in order to determine if they have a low encashment limit.”
In fact, the document titled as “Terms and Conditions” does not contain this statement!
Finally, the above mentioned arguments demonstrate unfair business practices of Western Union. In this situation, I would like to ask the Revdex.com to start comprehensive investigation of my case.
Sincerely,
***
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I have made multiple wire transfers to a friend, ***, in Topeka who is unemployed and dependent on me for her welfare. Western Union has accepted my fees every time without issue. Suddenly, without warning or a reason, Western Union has decided not to allow transfers to this person. I have sent multiple emails to customer service. They have advised to have *** contact [email protected] which she has done and I have done. It has been at least 14 days with no response.
Dear Mr., This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Western Union could not complete your transaction because we could not verify the information you provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. In addition, your recipient is currently not permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. We contacted our GCR Department and we do not have records that further documentation has been received in order to reinstate your recipient’s ability to use our service. For this decision to be further reviewed, please have your recipient complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department: · Validation of your source of income · Purpose of sending or receiving funds · Relationship to the counter parties You may send this information via email to [email protected] or mail it to: Western Union Compliance Department P.O. Box 7000Englewood, CO 80155-7000 Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from your recipient will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** . You may also email us at [email protected]. We regret any inconvenience this matter may have caused.
Sincerely, Executive Resolutions Group
I cancelled my enrollment in the Equity Accelerator program on 2/28/2018 and have yet to receive the $3312.22 owed us. It is always 'two days' from now.
Dear ***,
Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portal. In your complaint, you indicated that you had cancel your service with Equity Accelerator program on 2/28/2018 and has not received $3312.22 owed to you.
On March 14th, 2018, we discovered an internal system error that prevented a number of mortgage payments, including the payment of your loan, from being sent to the loan servicer. We corrected the error and nearly all the payments should have been received by the loan servicers between March 19th and March 30th. We have taken the following corrective action to remedy the situation. We have implemented several internal fixes to ensure that future payments are sent timely. We have requested that the loan servicers waive any late fees related to this incident. If your loan servicer does not waive the late fees, Equity Accelerator will pay the fee directly to the loan servicer to ensure that your account is not impacted. If a late fee appears on your account, please contact a customer service representative and request the refund. Per your request, your account has been cancelled, a refund was sent 4/6 in the amount of $3312.22. The status of the check has been cashed and no further action is required at this time. We apologize for any inconvenience this issue may have caused. Please do not hesitate to contact our Customer Service Department at 1-800-209-9700 if you have any questions. Representatives are available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time to assist you. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000 or you may also email us at [email protected]. Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
MY HUSBAND IS IN PANAMA - HE LOST HIS PASSPORT, BANKCARD, PHONE, ETC. I SENT HIM MONEY VIA WESTERN UNION VIA A FRIEND. I SENT RENT AND UTILITY PAYMENTS TO MY LANDLADY IN MARCH 2018 - 3 TRANSACTIONS TOTALLING $1900.00 ON 3/2/18, 3/3/18 AND 3/6/18 RESPECTIVELY. I ALSO SENT $400. & $200. TO MY HUSBAND'S FRIEND FOR HIM ON 3/23/18 AND 3/26/18 RESPECTIVELY. APPARENTLY THERE IS A LIMIT ON HOW MUCH CAN BE SENT TO PERSONS IN PANAMA IN A SPECIFIC TIME PERIOD, HOWEVER, NO ONE CAN TELL ME WHAT THE MONETARY LIMITED IS AND THE TIME PERIOD FOR THIS LIMITATION. THIS IS AN EMERGENCY SITUATION AND NOW I DO NOT KNOW WHEN I CAN SEND FUNDS AGAIN TO MY HUSBAND. IF A FOREIGN COUNTRY HAS LIMITATIONS I THINK AS THE SENDER WE NEED TO BE INFORMED OF THESE LIMITATIONS.
Dear ***
Western Union is writing in response to the complaint filed through the Revdex.com.
We apologize for the inconvenience, but we are not able to provide you a reason as to why the transactions were declined other than it was based upon Western Union Policy in furtherance of our legal obligations. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
If you would like to have this issue further reviewed, to prevent similar scenarios in the future you need to complete the attached form and submit it at your earliest convenience to [email protected] along with all the required support documentation described within the form.
You can continue transacting; however, please take into consideration that the funds availability depends on different compliance regulations.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Executive Resolutions Department
Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I had a transfer that went to the wrong account number. I asked for western union to determine where the money went, and how could it be deposited in an account that the sender's name does not match the account holder. I received a response to my inquiry, but was never told how money could be deposited in an account with different names. I have followed up with 5 emails and 2 v mails. I am attaching the original response I received from western union on February 26.
Dear Mr, ***,
Western Union has investigated on your case. Our bank partner has confirmed that your beneficiary's account was credited with the following details:
Account number: ***
Amount: ***
With this information, your receiver should be able to trace the funds on the account, on our end, the transaction was completed and service was provided accordingly.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,
Brandon F
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, CO 80112
Western Union Financial Services
Phone Number 732-694-2911
Fax Number 1-720-864-0422
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 03/20/2018 which was addressed to the Revdex.com. In your complaint, you indicate that your beneficiaries account was not credited as expected regarding your direct to bank transaction.Western Union has investigated on your case. Our bank partner has confirmed that your beneficiary's account was credited with the following details:Account number: ***Amount: ***Date and time: 2018-02-09 00:02:43With this information, your receiver should be able to trace the funds on the account. If you have any additional questions, we recommend contacting the banking institution for your intended receiver. Our investigation has determined the transaction was completed and service was provided accordingly. The reason that the transaction was authorized is because the banking account information entered at the time the transaction was submitted was verified as valid.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Hello
I purchased a money order for my rent from the Kroger’s by my home in Florence, Ky on March 1st, 2018.
I immediately filled out the money order and placed it in a sealed envelope with my name on it. Again, I put my name, address, and whom the money order recipient was for which was “The Paddock Club Apartments-Florence”. I placed the money order in the envelope into the rental box. I thought all was well. Fast forward to March 7th, 2018. I received a notice on my door from my leasing company that rent had not been paid and it was late. I immediately called the money order customer service number and became aware my money order was cashed on March 6th, 2018. My property management company never received it. It appears as if the money order and multiple other money orders and checks were stolen from the rental drop box.
Me and my property manager called the customer service number multiple times. We were rudely told that nothing could be done and that we had to pay a 15 dollar fee to find out who cashed the money order and that it had to be done through he mail. It is vital I find out who cashed this money order and can relay to the authorities so the thieves can be caught and this can be prevented for happening in the future.
I do not want to lose my apartment, I am requesting that I be sent a copy of refund trace showing a copy of the money order and that verifies who cashed it, I am also requesting that the original refund amount of the money order of $912.00 be refunded to me. I have entrusted and did business with Western Union for years and it is sad and frustrating that I am not receiving help beyond this. Also that you all would allow a crook to cash a money order that was written out to a rental company.
My mailing address is :
9024 Preakness Dr
Florence, KY 41042
I have the original receipt verifying I purchased the money order and the amount and the money order number. I do not want to have to file a Revdex.com complaint and I cannot wait the 30 day mail timeframe. I sent a e-mail and called and was told I would have a resolution in three to four days. I then got a email stating that I need to MAIL a 15 dollar money order and a form that I fill out. When I call I am treated rudely and hung up on. I am facing losing my apartment and need a resolution.
My money order number is
Dear Mr.We have received confirmation from the team in charge that the forgery form was completed accordingly. The forgery process for the specified Money Order has started and the claim has been sent to the bank of first deposit for further review.The Western Union Forgery Department will coordinate with the ***
At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD. Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.Please allow 30 days from the date you return the affidavit of forgery before making any inquiries. The average time to resolve a forgery claim is 90-120 days and in most cases a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD. Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.Best Regards,
Executive Resolutions12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
It has come to my attention that when I send a money transfer to people in Honduras, the Western Union in country keeps the cents and does not give the full amount of the money transfer to the individual. Monday, March 12, 2018, I requested that Western Union audit the last 5 years of transactions on my account to Honduras. No one has called to begin this audit.
Dear Carla ***,
Western Union is responding to the complaint you filed with the Revdex.com.
In order to assist you, we would need for you to provide the pay out Agent location addresses and phone numbers, and the Money Transfer Control Numbers for the transactions that you feel may have been affected.
Please be aware that Agent locations are only required to keep pay out records foroneyear.
If you wish to have a copy of your transaction history, please complete the attached Customer Access Request Form.
Best Regards,
Lisa D ***
Executive Resolutions Team
Executive Resolutions Specialist
12500 East Belford Avenue
Englewood, Colorado 80112
(732) 694-2131
Complaint***
I am rejecting this response because:
Western Union has access to all of my account information, including where the funds were picked up. One year's worth of auditing my account for fraud will be appropriate. If Western Union needs more information regarding my personal account, I will gladly provide the information of my account to them.
Sincerely,
Carla
Another - This is the worst customer service experience ever - review. Mine is a work in process and I am 45 days into it. Short version - I sent $1,100 from Washington DC to my wife in Ukraine who was visiting her parents. The cash was picked up by an unknown 500 miles from where my wife was. I filed a complaint with WU within 2 hours of discovery. It took 4 days for WU to conclude incorrectly that their agent had given the money to the right person. The letter that I received from them said I had the right to see the documentation that was given to their agent. Since that time I have been knocking my head against the WU door trying to get a copy of that documentation but with no luck. First, I kept getting connected with well meaning kids at a call center in Manila who basically could do nothing for me. They told me that a mystery group called Non-Payment Claims department had decided my case - but they had no way of contacting that department other than by email. I got that email and sent them copies of my wife's US passport and drivers license together with a complete letter of explanation. I never heard back from them. I repeated this email several times with the same no response. I called the customer service number several times and always asked for a supervisor. The supervisor assured me that I would get a form within 24 hours that would allow me to see the documentation. The form never arrived. My company happens to do substantial business with WU in sending wires to foreign vendors. I called my contact and asked for help although it was not his department. He managed to find the right department and said the case had been escalated and that I would receive a call from a support person. I did get a voice message from a person in San Jose, Costa Rica. I called the person back and got her voice mail. I have called every day for two weeks now, leaving a message every time and have never gotten a call back. That is where I am today.
I am going to follow this through to the president of the company if I have to. And I am going to take my company's business, worth a couple million $ to a competitor along the way.
Their case number ***
It started when I used the wrong last name. I tried to change it online. Which I couldn’t. So I called them to see if they can do it for me. Well they had the same problem. So they cancelled it for me and told me to start a new transaction. So I did. I ask why I haven’t seen the refund of my cancelled wire transfer which was in January 18. They told me it was going to be a few days. I waited and check later on because I worked in oil fields. When I had time I checked to see if it was refunded back until. I called them to see what happened and the told me they will give me a case number and see what happened. Well I lost that case number and got a new case number. Which I provide on top. They asked me if I called the bank to to see why is it on their ends. I told them the bank has no problem putting money back on to my card on the same day.
I called to check on the status on my refund or do I had to go to s location to get it out from the cancel transaction which was done online. I got nothing from then on.
Dear Juan ***
Western Union is writing in response to your complaint to the Revdex.com.
Our records indicate that this transaction was cancelled on 1/18/2018.
In order to investigate further, we will require a copy of your bank statement dated 1/18/2018 to the present.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Best Regards,
Lisa ***
Executive Resolutions Team
Executive Resolutions Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Juan
I use western union to pay for transactions I do over seas . I pay factories and suppliers through their services . I was recently scammed by a person who was posing as a *** agent . I went ahead and reported it to western union . Their answer was we can’t do anything report it to the police . I didn’t care about the money it was only $72 I just wanted the person banned so he didn’t scam other people . So this month I had to send money to one of my suppliers . And western union kept saying error . So I called the first time and talked to a employee who was hard to understand b/c she was from over seas . Two days later I called again and found a American agent who told me I’m banned from using their services . I asked was it because I reported the fraud . She said she doesn’t know her notes only say I can no longer use their service . Western union banned me for reporting about FRUAD . Which is not fair I have no way of sending my suppliers money . I just want every body to know of my experience. I also did some digging and saw this happens to a lot of people . Western union needs to help their customers not ban them . I still never received a refund for the fraud but I don’t. Mind I just want to send money to my suppliers again
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Western Union could not complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
For this decision to be further reviewed, via a separate email communication we provided you with our required Consumer Questionnaire.
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
Having considered the matters raised in your Complaint and the evidence available, Western Union does not believe that there has been lapse in customer service or misconduct on our part.
Sincerely,
Executive Resolutions Group
My Western Union account was hacked and used. I trusted this company with my information and some how my information was leaked. I haven’t use this account in sometime and the information they had was old. I did receive the emails stating that I was transferring $200 dollars to someone to pickup. Then I received a email stating that the transfer was canceled and my money would be refunded. I am so happy that my information wasn’t up to date in their system, because someone would have taken my money. I will not be using western union again because I feel that my information is not safe with this company.
Dear Nataile ***,
Western Union is responding to the complaint you have filed with the Revdex.com.
Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also Western Union’s website and the To Send Forms also contain a toll-free number consumers may call if they suspect they have been a victim of fraud.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards.
Executive Resolution Team
I bought a money order to pay off a debt to *** financial service. They claim they didn't get it. I tried calling over the phone to track if it was cash in or not. unable to reach a live person. It stated that I had to fill out a form, which I did fill out and mailed a $15.00 trace charge. This payment is from December 11,2017. It is March and I have yet received any notification if it was cash or not. I am having billing issues with *** financial services. I strongly feel they should have gotten back to me with a response.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that your tracer request document was received on February 6, 2018 and we have sent a photocopy of the item to you on February 7, 2018. We have sent you a copy of the item via separate email for your reference.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I sent money, the receiver did not retrieve it, I tried to get my money refunded, Western Union requested documentation, I provided the documentation, Western Union never refunded my money even after numerous calls and emails.
Dear Ms., This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that we have concluded our investigation and we have processed your refund corresponding to Money Transfer Control Number xxx xxx 3865 currently available in the State of Virginia. For security reasons, the complete MTCN details have been provided to you directly to your personal email address. Having considered the matters raised in your Complaint and the evidence available, Western Union acknowledges that you experienced poor customer service in this instance. We would like to apologize to you for not meeting the high level of service that we try to provide to our valued customers. In recognition of matters raised in your Complaint, Western Union would like to with a promotion code to use when sending a future money transfer transaction. This code will cover your fees on your next Western Union money transfer:Promo Code # ***; Expires: (12/31/2021) ; The complete code has also been provided to you via your personal email. The code must be entered exactly as displayed, dash included, in order to be applied correctly. The promotion code is applicable for our retail locations as well as our Web, Mobile and Telephone Money Transfer services, as long as the services are enabled in the sending country. In case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completed.If you have any further questions you may contact me directly. Sincerely,Executive Resolutions Group
On 12/18/2017, I sent a total of 162.29 GBP to my 95 year old mother in Nigeria through the Western Union (W U) on Park street in Luton UK. I sent the collection information to my mother via SMS text message on 12/19/2017. The fund was paid on 12/20/2017 with what W U claimed to be satisfactory evidence of identity, but the payment was not to my mother. Upon my mother checking at her local bank, she was informed by her bank that the fund was paid. To who? the bank said 'contact Western Union'. I'm writing to Revdex.com because W U is world wide with an American based Corporate Office. I had filed a complaint immediately the issue was brought to my notice, it took W U about 8 weeks to respond with a very vague report. The report sent to me had the city of payment as OSUN. There is no city called OSUN. 'OSUN' is a whole state. There is no doubt that somebody got hold of the receiving information from my mothers phone. There is a further question of identity? Was the fund paid to a 95 year old woman that looked like my mother? Was the identity presented different from the person that presented the identity? No answer from Western Union. I have called W U severally, but they have been completely uncooperative in forwarding the necessary information to enable my 95 year old mother contact law enforcement to investigate the issue. They asked me to tell law enforcement to call them. This is like asking for an impossibility and it will not bring forth any meaningful result because the law enforcement in that local area does not have the resources to place international calls. I have the opportunity to call W U the US and stayed on the call for about 1.5 hours before a W U manager called James/246 gave me the city of payment as Ilesa. He refused to let me know the agent/bank that paid the fund out. Which one of these banks paid the fund? I am entitled to this information. W U is not cooperating with the victim and is encouraging fraudulent activity with fund transfers in developing countries.
Dear Mrs.-***, Western Union is writing in response to the complaint we received from you that was addressed to the Revdex.com. Western Union has investigated your concerns; Our records indicate that on 12/18/2017, you sent one transaction from the United Kingdom totaling 169.19 GBP to a consumer located in Nigeria. ***On 12/20/2017, a person with identification bearing the name of *** went to an agent location in Nigeria to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Western Union’s policies and procedures were properly followed and the transaction was paid correctly. A refund is not available as the funds were paid to the named payee as directed.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment. Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com. Also Western Union’s website and the Send Money forms provided at the agent location also contain a toll-free number consumers may call if they suspect they have been a victim of fraud. Due to consumer protection and privacy laws, we are unable to release additional information regarding the recipient and the paying agent location without a validly issued and served subpoena. Western Union is willing to assist law enforcement with their investigation. Law enforcement should follow the below process:1) Law enforcement should visit a Western Union agent location and present an official police letter on letterhead indicating the information required.2) If the letter is not in English, a separate document with the translation should be included3) The Western Union agent will forward the request to the corresponding department for processing.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,Executive Resolutions12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Complaint: ***
I am rejecting this response because:
It nonsensical for Western Union to say that they can not provide me with details of where they paid my money. Western Union chagered me commission for transferring my money, my money was not paid to the right person and they are refusing to give me details of the western union office who paid the money. I paid western union for the service I am entitled to the full information about what they did with my money. Western union said the relevant information was provided and money was paid but am saying whatever information which was provided must be fraudulent because the money was paid out before my recipient approached western union money was paid to the wrong person. Western union is covering and promoting fraud by withholding the information from me. It is an impossibility that the Nigerian law enforcement wither get involved with such a small amount of money where their resources are limited western union knows this that’s why they have concluded by giving an impossible resolution. I will not relent until western union is brought to just. The money was sent to my 95 year old mother for Christmas she is not remotely able to afford to engage local enforcement in her little town of ilesha it is absolutely impossible that That the matter will be resolve by the reply
Sincerely,
***-