The Western Union Company Reviews (%countItem)
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Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I purchased a Western Union money in June 2019 to pay a deposit to new landlord. She lost the money order so I notified Western Union to stop payment and issue a refund check. I received the check and it was drawn on *** Bank account. I took the check to my local *** and they could not cash it because it had a bad account number. I called Western Union and they said to try to cash at a check cashing facility. I took it to my local Western Union check cashing and they could not cash it either. Supposedly in 48 hours I am to call back for a possible solution. Not acceptable.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 08/12/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were unable to successfully cash a refund check from Western Union.Western Union investigated your concern. As discussed in our phone conversation, you were advised that the refund check issued to you is in fact uncrossed and eligible for cashing at your convenience. If you experience any lingering issues regarding your attempt to cash the aforementioned check, please do not hesitate to contact Western Union directly for further assistance.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I have been trying to get a refund of both money orders I purchased since June 13th. I have mailed the original money orders in, along with faxing and emailing them the money order request and research form. I have also emailed them the proof that I purchased the money orders from the manager at ***. I have still not received a refund and everytime I calm them they tell me that havent received anything even though they have sent an automatic reply back to my email. They're refusing to give my money back is unacceptable. One was in the amount of $300 and the other in the amount of $298=$598.00
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 8/8/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are trying to get a refund on two Money Orders you bought on June and you have not received a response.
Please be advised that we received the Research Forms on 7/25/2019.
Since you did not provide any proof of purchase (POP)for these Money Orders, a letter asking you to provide any POP available was sent to you on 07/31/2019. We have been constantly trying to reach you to get this information with no success.
The research request takes 6-8 weeks since you did not provide any part of Money Order. It takes time to investigate if you are the true owner of the funds. Failing to provide POP, delays the investigation.
The most common forms of proof of purchase are: the original Money Order, a copy of the Money Order, or a Money Order receipt. An alternative proof of purchase may be, but not limited to one of the following:
· original cash register receipt obtained at the point of sale;
· copy(-ies) of other Money Order(s) and/or receipt(s) purchased at the same time;
· copies of other payments that were made regularly to the same payee for the same amount;
· bank statement confirming the transaction;
· police report (if your Money Order(s) was/were stolen);
· an official letter from the store where Money Order(s) was/were purchased (it should be signed and stamped by the store representative; it should show the serial number of the Money Order(s) together with your full name);
· lease agreement (if your Money Order(s) was/were intended for rent payment).
If you have the proof of purchase, please share it with us so we can expedite the review of your case.
Western Union considers this case closed until the information requested is shared. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I send money to Serbia four times during short time period (27 April-11 May 23019), all of them from the Western Union locations. The amounts transferred were practically the same. The transaction fee for the first three transactions was $58. For the last one - $8.
As you can see the amount charged for the 4th transfer is significantly lower than for the first three.
I called Western Union (800-325-6000) with an inquiry and complaint that I was overcharged for the first three transactions.
I was offered to get a discount of 25% out of $8 on my next transaction. When I declined, the issue was forwarded to the Correspondence unit.
The response I got was: "we determine that the transaction was paid correctly according to our terms and conditions of service for the following reason: because you were charged the correct amount".
I wonder when I was charged the right amount: for the transaction 4 or for the other three?
The change in transaction fees were too drastic to see it as some kind of "price adjustment".
I believe I was overcharged as probably a lot of other customers and would like to get refund.
Western Union Reference Number: ***
Dear Ms. ***
Western Union is responding to your complaint to the Revdex.com. We sincerely apologize for any inconvenience we may have caused. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union has investigated this matter; our records indicate that the service fees that were applied from April 27, 2019 through May 11th, 2019 to your Money Transfers sent via MTCN: ***; ; and *** are correct. Furthermore, prior to the completion of your transaction, Western Union provided you with a Pre-Disclosure Statement (PDS) that listed the amount to be paid, fee, the amount your receiver will get in local currency and Date of Availability. By funding the transaction, you are accepting the terms presented on the (PDS).
At this time, we have confirmed that no errors were made by Western Union with regards to your transaction’s service fees. As of May 8th, 2019, Western Union made a business decision to lower the fees sent to Serbia.
When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel and location based on a number of factors. Fees and rates are subject to change without notice. You may find additional information regarding exchange rates & fees at www.westernunion.com under our Terms and Conditions.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 716 points. These points are available for your immediate use and must be used within one calendar year.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I've gone several times to transfer money to my family via Western Union and they yet again refused to send the money. I tried to call and email them last year but they only wasted my time, every client service agent pushed me to the other which was very frustrating and at the end, they never gave me any reason why they're refusing to provide me with their service. I waited until I get my Canadian citizenship as I thought they're doing this because I was on a PR status and my nationality then was Syrian (which is the reason, I'm convinced, for them to refuse to allow me to send money). Today, I went with my Canadian passport to send money, and again they asked me about where I was born and thereafter blocked me from sending the money. I told them I'll go and file a complaint and they said: do as you please. I believe that the Western Union is discriminating against me because of my country of origin, Syria, which is a human right violation. I will file a complaint at the Human Rights Tribunal but I thought I should file a complaint here as well. The reason for my thinking of this as a human right violation is that they asked me about where I was born and asked where do my family live several times before they refuse to provide me with their service. When I asked them to explain why they're refusing to allow me to send money, they simply replied that we can't tell you why we can't serve you.
Dear ***,Western Union is writing in response to the complaint we received from you which was addressed to our corporate headquarters.Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
· Validation of your source of income· Purpose of sending or receiving funds· Relationship to the counter partiesYou may send this information via email to *** or mail it to:Western Union Compliance Department***Englewood, CO 80155-7000Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories. We are committed to and have a history of showing utmost respect for our consumers, both sender and receiver. That respect for our consumers plays a critical role in the controls and protocols that Western Union has in place to help protect consumers against potential and actual fraud.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I've recently transferred and amount of U$850.00 under the transaction number MTCN *** to a Brazilian account and less than 10% of the amount arrived at it's destiny. I've contacted Western Union's costumers service and they showed a complete lack of internal coordination and even fear of speaking. They at first could not see the gargantuan mistake and only after explaining several times and being transferred at least four times they finally saw the mistake. Even so the operators didn't seem to know what to do or even understand English. They left me waiting for long pauses and every time I asked for their names either the call was transferred or simply ended and I had to start all over again. The costumer service seems to be filled with people who does not speak the language and we have to repeat many times to get an understanding, all they do is to say they're sorry BUT no help whatsoever.
Dear Mr. ***,
Western Union is writing in response to the complaint we received from you dated 8/2/2019 which was addressed to the Revdex.com. In your complaint, you indicate that the transaction you created was not paid in total to your receiver and you requested our customer service team to have the remaining amount deposited into your account.
Western Union has investigated your case. We apologize for the inconvenience. A technical issue occurred on the creation of this transaction which caused the amount to be different; therefore, the incorrect total was delivered. This issue has been addressed by our technical team.
The remaining amount of the transaction has been send to your account on 8/05/2019 and we have confirmed this has deposited successfully to the *** bank.
Western Union has issued a Good Will concession to you in the amount of 50.00 USD in compensation for the inconveniences found. This concession was issued to you on 8/12/2019 via Money Transfer Control Number (MTCN): . By using the referenced MTCN, you can visit any Western Union agent location in Florida to pick up your funds.
Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.
Sender: Western Union Customer Service
Receiver: ***
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However I'd like to make a point very clear regarding this issue. It's the third time that something like this happen and even if there are advantages on using the WU system for transfers it's becoming unsettling the amount of "failures" that only this year have happened. So if WU would like to make sure problems like this should be avoided, they would have to look into options of how to improve the system they offer.
Sincerely
3 days ago, my sister that lives in Brazil, sent me money thru Western Union. The day after she sent me here in USA, I went to the closest one to retrieve my money; the girl at the supermarket where western union was located told me the screen was saying processing I walk around for 20 minutes and she said was the same way. So I went to a different location, and the person in front of me was trying to send money, the exchange wasn’t correct, so he left. I tried getting the money and again, same thing. I had a chat online with western union customer service, which asked me to call the sender. So I did. My sister, the sender went to her western Union location to see what was going on, she was told the system was down because wasn’t converting money. Ok, so I get it why the guy was frustrated. So I called to see how long, not one minute they asked if they could call or email or text letting me know the system was back. Today went thru the same. More emails and frustration with people that now they are saying the money was reimbursed to the sender, So again I called my sister she goes to their location where transaction was made and the customer service there told her I had restrictions in this country, it made me more furious, I have been getting money at western union for years, this is embarrassing and a lie. I was so shake of all emotions that I asked her not to send anything. But as a good sister she decided to find another way to send; half an hour later I had money sent from a different company. Nobody should get the way I did.
Yesterday while trying to use western union to send a payment to *** Western union declined to take my cash to send the payment to *** ??? called them and they told me that they black listed me ?
Western Union is the worst company I ever deal with, support is lazy, a pure waste of time.
Had a similar problem while travelling in Romania, tried to send money to send money to my son in malaga spain they declined to take my money in Romania western union because was French, American resident, in Romania.
Does the American company have to comply with discrimination against ethnicity ?
Dear Mr.,
Western Union is responding to your complaint to the Revdex.com. We are sorry for the inconvenience our security processes may have caused you.
Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please note that you are currently not permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
· Validation of your source of income
· Purpose of sending or receiving funds
· Relationship to the counter parties
You may send this information via email to *** or mail it to:
Western Union Compliance Department
***
Englewood, CO 80155-7000
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union Company is one of the biggest if not biggest Financial Services Department in the World. They are currently available in every country, and move billions of dollars each year at a rate of twenty eight transaction per year! Can you Imagine the type of technology it takes to work at such a speed! Which brings me to my next point, how is it possible that in today world and advancement of technology can a company be so Dismissive to it Customers needs ? Since earlier this year I have been sending money every two weeks and I have used western union They told me that I must wait 21 days and they could not guarantee a expedite on my request. I informed that it was for USCIS IMMIG purpose and I need to send the report sooner than 21 days and the vendor was refusing to give me a log. I just feel disappointing and worried because the copies that I have of my transaction are not legible due to some of them fading out. I am angry that the company has no protocol for situation that concern their customers. This Company is more worried about taking your money! They have no care for people. It should not take 21 day to process a log the turnaround should be like three day to a week but 21 day is ridiculed! . My whole family is now considering on using another Financial Services other than western Union. This Lack of urgency will now potentially affect my love ones case.
was short $100 in an international money transfer. No one at Western Union has given me a plausible explanation. Have requested a receipt or a written explanation of charges or taxes to no avail.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 07/31/2019 which was addressed to the Revdex.com. In your complaint, you indicate that your receiver did not collect the correct amount at the payout location.Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones. Our records indicate that on 07/26/2019, a person with identification bearing the name of *** went to an agent location in the BRAZIL and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.After further review of your transaction, Western Union confirms your transaction was paid correctly to the named payee as directed and your receiver collected the correct amount in local currency. All Western Union’s policies and procedures were properly followed.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***.You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I am trying to retrieve $1,140 that was sent to the loan department in error of ***. However western union will not release my funds.
Dear ***Western Union is is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Our records indicate that on August 23, 2019, Western Union processed a refund for the principal and charges in the amount of $1,140.00. The details of the Money Transfer Control Number (MTCN) have been sent to your via separate email. Your refund is available for pick up at any Western Union agent location in AL, USA.We sincerely regret any inconvenience you have experienced using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
I sent money to family members on an URGENT basis to cover EMERGENCY expenses using the Western Union App. After several days and back and forth Western Union decided to cancel the transaction after taking the money from my account. Now the money is tied up for the next week or so preventing me from using that money to take care of the Emergency.
I spoke to a representative at Western Union and all they said is that some countries don't get this service....this was not mentioned when I was sending the money.
Now my money is in/on hold for the refund process to start. not only am I not been able to use my money but the urgent situation has now multiplied thanks to Western Union.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com. You state in your complaint that you sent a Western Union money transfer that was declined.
Western Union has investigated this matter; our records indicate that on July 16, 2019 you initiated a Western Union money transfer in the amount of $650.00 from the USA to Jamaica via Money Transfer Control Number (MTCN): ***.Western Union could not complete your transaction at this time because we could not verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.We sincerely regret any inconvenience you have experienced using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: of Nonsense, I got a partially auto generated email without fully addressing the issue. I had stated that people should made aware of the countries the WU money mobile sending app does not work. OR countries where vetting and verification take extended time. I have been using WU for over 20 years how come I could not be verify? This is the last time I am using WU, I am now a Money Gram customer.
Sincerely
I recieved a Western Union money order in 09 which I lost (amount $50). I recently found the money order and followed up to Western Union about value and cashing. I was informed that the money order could not be found and no longer had value. I referred to statement on back of money order stating that after 1 year the service charge is$ .50 per month not to exceed $42.00. They referred me to the website and said that it states that the penalties/charges over the time period and that the money order no longer has value. When I went to their website the information supports me receiving a refund (https://wucare.westernunion.com/s/article/Do-money-orders-have-an-expiration-da...⇄
"The service charge conditions are described on the back of the money order. If the money order meets those conditions, a non-refundable service charge will be deducted from the amount shown on the money order. The money order should not be presented for payment (deposited or cashed), as it will be returned unpaid.To obtain a refund for the balance remaining, please request a money order refund. Do not include a processing fee with the refund request. There is no fee charged for this transaction" .
I was continue to be given the run around, no one could give me documentation on where this money order would have "no value" as they have indicated via phone conversations. Based on what is written on the back of the money order that I have, I am due a refund.
Respectfully Submitted
Dear ***, Western Union is writing in response to the complaint filed through the Revdex.com. In the complaint you indicate that you were given a Money Order back in 2009, that you lost and have recently found. Please know that service fee applies if the Money Order has not been presented for payment within one year of the purchase date as they depreciate after a year. These fees are non-refundable, and the information is printed on the back of every Western Union Money Order. If a Money Order remains uncashed for twelve months, an automatic depreciation value will be applied and an additional $0.50 will be deducted for each month that it remains unclaimed. When you submit the claim to Western Union you will be refunded the remaining balance of the Money Order. As a one-time exception, we have provided the refund of the original value of the Money Order (50.00 USD). A mail refund was requested, and you should allow 7-10 business days for the check to be received. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
A stolen forged money order was cashed and they are giving me the run around on returning my $950.00 dollar money order that was made out to my landlord but was altered. Have provided them with everything theyrequested notarized. This began in January 2019
Dear Ms. ***,
This is in response to the complaint you filed with the Revdex.com.
Western Union has investigated your concerns and our records indicate that your Money Order Forgery Claim Forms were received on July 12, 2019. Your documentation was reviewed and unfortunately, we are not able to initiate the forgery process as the amount does not match.
On July 29, 2019 we provided you with the required instructions, to correct and update the amount listed on the Forged Money Order, and the original completed forms are to be signed, notarized and mailed to :
***
***
***
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (***). You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: a zero was left off the amount is $950.00
Sincerely
I Have sent them documetation to reinstate my account but they say I have not sent the proper information and I have as I have misplaced my recipts so I want this resolved please and thank you
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 7/18/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you want to have your account reinstated.
Western Union cannot complete your transaction(s) at this time because we cannot verify the information you have provided regarding your transaction(s) in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction(s) was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
We have reviewed your concerns and Western Union has declined your transaction(s) because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. Our records indicate that our compliance team attempted to conduct a review with you, however; you did no provide Western Union with any additional information in order to proceed with a reinstatement review. As a result, our decision to restrict your ability to transact via Western Union services remains in place.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
I have sent in photo ID and and my bank statements
Complaint: ***
I am rejecting this response because:
Sincerely
Dear Ms.,
Western Union is writing in response to the complaint we received from you dated 7/18/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you want to have your account reinstated and you rejected our previous response since you sent bank statements and photo ID.
Western Union cannot complete your transaction(s) at this time because we cannot verify the information you have provided regarding your transaction(s) in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction(s) was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
We have reviewed your concerns and Western Union has declined your transaction(s) because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. Our records indicate that our compliance team reviewed this case; as a result, our decision to restrict your ability to transact via Western Union services remains in place.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
and why did they reject and there not emailing me the results
Complaint: ***
I am rejecting this response because:
Sincerely
I bought a money order in January and within day it was showing up as cashed even thought it wasn’t I have the money order in my possession to this day
Dear ***, Western Union is writing in response to the complaint received through the Revdex.com. In the complaint you indicate that you bought a Money Order that was cashed, even though you did not present the Money Order to be cashed. Western Union has investigated this matter. Our records reflected that the Money Order was cashed on 01/02/2019. A tracer request was submitted on 07/08/2019 and a photocopy of the cashed item was mailed to you the next day. I have attached a copy of the Money Order in case you did not receive it. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Executive Resolutions Department Western Union
Attempted twice to transfer money through this service, and received email to contact company to provide further information with a deadline of 4 hrs. Contacted agent within 20 min, could not understand heavily accented agent and background noise from other agents too loud. Asked for another agent, and was told by second agent that the transaction had been cancelled. Asked for a supervisor to complain about this obvious retaliation, and supervisor informed me that they have no idea why the transaction had been cancelled, and to keep trying while simultaneously calling them immediately to prevent cancellation of transaction. At no time was there an offer to put through the transaction for me or to help figure out why it was cancelled. I will never use this service again, nor will I advise others to use it!
Dear ***,
Western Union is writing in response to the complaint filed through the Revdex.com. In your compliant you indicate the inconvenience experienced with a transaction completed with our service.
Western Union has investigated this matter. Western Union could not complete your transaction at the time because we cannot verify the information you have provided regarding your transaction for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. You may find additional information at www.westernunion.com under our Terms and Conditions.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We work with our business partners in order to address the issues experienced throughout multiple phone conversations with our Customer Service representatives.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:***. You may also email us at ***.
Sincerely,
Executive Resolutions Department
Western Union
The Western Union Company recently declines sending money for some senders without any specific reason. If they have problem with a person why they accept the money in first place?! They receive the money and issue the MTCN, and in their website, the tracking shows the money is available for the pickup; However when the receiver tries to pick it up, they say it is not available. Then the sender after several days has to go to get a refund. This seems a fraud to use the sender money. When you call to customer service and ask for the reason they say "I apologize Sir we don't have access to information!" So for no reason they decline and use the money. I can not trust them anymore.
On June 22, 2019 (Sunday) late night, we sent money to our friend for $300.00. After a few minutes, we realized that she did not have her ID on her and only her husband had an ID so we called Western Union customer service to have the name changed to her husband so that they can pick up the money. The Western Union agent advises us that the name cannot be changed and we have to just cancel it and send a new transfer. He also advises us that once we cancel the previous transaction, it will take up to 5 days for the money to be returned back to our bank account since our debit card was used. So we agreed to cancel it and we sent a new money transfer to our friend's husband.
Five days have passed, the refund money is still not on our bank account. Saturday, June 29th, I called their customer service to see on why the money has not been returned yet to our account and the Agent told me that it should be back on the account Tuesday, July 2nd. She assured that the money will be back that day.
Wednesday, July 3rd, called them again and they open up a case to get it expedited. Thursday, July 4th, called them again and spoke to a supervisor and still they is no resolution. I advised her that she will need to call me within 24 hours for an update. Until now, July 5th, we did not get a phone call from her for an update on the issue.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Please be aware that Western Union has processed a refund for the principal and charges in the amount of $302.00. This refund was issued to you on July 07, 2019 to your card account ending in: *** . Please note that payment funds require at least two to three business days before they are settled on Western Union’s account, therefore; credit or debit card refunds may take up to seven business days to process. In the event that the funds have not been returned to your account within the allotted time frame, please contact us directly at the number or email address referenced below so we may further assist you.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at [email protected] and provide the Western Union Reference #: ***. You may also contact me directly at the email address referenced below.Sincerely,The Western Union Executive Resolutions Team
I SENT IN TO WESTERN UNION A COPY OF 1. FOOD LION STORE RECEIPT 2.WESTERN UNION MONEY ORDER AND THE MONEY ORDER STUB SO WESTERN UNION DID NOT HAVE TO DO ANY RESEARCH THE PEOPLE DON'T SPEAK ENGLISH THAT YOU CAN UNDERSTAND
WESTERN UNION DID NOT HAVE TO SEARCH ON MY CASE BECAUSE I HAVE THE ORIGINAL OF EVERYTHING CONCERNING MY WESTERN UNION MONEY ORDER SO I SHOULD NOT BE CHARGED A PROCESSING FEE OF 15.00 THE COMPANY THAT I HAD THE MONEY ORDER FOR WENT OUT OF BUSINESS AND RETURN THE MONEY ORDER TO ME SO THERE WAS NO PROCESSING TO DO I SENT IN A COPY OF EVERYTHING.
MY MONEY ORDER WAS FOR $25.00
Western Union Reference # ***Western Union is writing in response to the complaint we received from you dated 7/5/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you are requesting a refund for the money order processing fee.Per our phone conversation, I have issued a refund for the fee of $15.00 under transfer number . Please provide this number and a valid Government ID to any Western Union agent location in South Carolina.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used western union for a sale on a book as asked for on website including the name and city of sender. When I attempted to call the website about a cancellation I received out of order signal on phone. I attempted to cancel and receive my cash money back western union asked for identification of receiver. This is not possible since the phone number and website have been removed. I asked several times for my cash back and provided details. Even though my cash money remains unpicked up they refuse to refund my money with out recipient identification. I deemed the business a scam because I can not contact them making the identification not possible to attain. I am asking for a refund on my money that remains in western union.
Dear Mr.,
Western Union is writing in response to the complaint we received from you dated 7/3/2019 which was addressed to the Revdex.com (Revdex.com). In your complaint, you indicate that you made a transaction that you wanted to cancel and Western Union requested information from the receiver to proceed, since you were not able to provide this information, the refund had not been processed to you.
Western Union has investigated your case. Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
Western Union processed a refund for the principal and charges on 7/8/2019 in the amount of 313.99 USD via Money Transfer Control Number (MTCN): XXX-XXX-***. Your refund is available for pick up at any Western Union agent location in ILLINOIS.
We sincerely apologize for any inconvenience you have experienced with obtaining the specified Western Union refund and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:***. You may also email us at***.
Sincerely,
The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely