The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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A tenant purchased a money order through WU for $500. I tried to deposit it but it was returned unpaid as "Refer to maker" and I was charged a fee because it was unpaid. My bank said to try and redeposit it so I did. It was returned the same. I called WU but they said to contact the tenant. They were told by WU that I had already deposited it and it was paid. I sent them evidence it was not paid. They refused to help. Instead, they told the tenant to have me fill out a fraud form stating that someone, not me, cashed it. I refused because that's a lie. They refuse to help the tenant or me and won't talk to my bank (BofA) about what happened to remedy this despite massive amounts of evidence that it was returned unpaid and my account charged for it. It's basically theft and fraud they are committing.
Dear Dr. ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com. In your complaint, you indicate that you purchased a Money Order from Western Union which was sent as a payment to your biller. You later received notification that the money order was returned as "Refer to maker".
After researching the payment trail of the Money Order this is what our records reflect. The Money Order was presented to Western Union more than one time and records reflect the item was “paid clean” in banking terms for the first presentment (please see table below). Several presentments may occur when it is thought that the original item was not credited. The payment processing bank may have presented an image (IRD) of the Money Order multiple times. In this case subsequent presentments are returned unpaid because credit has already been given for the 1st presentment. We cannot pay for the same item more than once because funds are only available one time.
Presentment#
Presentment date
Bank sequence number
Resolution
1
10/17/2019
8356908828
PAID
2
10/28/2019
8457450578
RETURNED
3
11/8/2019
8552593232
RETURNED
4
11/20/2019
8174897146
RETURNED
We would suggest you advise the bank of the situation identified above and ask them to make an investigation on it, using a copy of this letter to assist them in their investigation.
We sincerely regret any inconvenience you have experienced with the deposit of your Western Union Money Order.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 80950936. You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because Bank of America has confirmed that this was never paid. My banker is copied here. It was returned UNPAID every time and my account was charged. The reason for the multiple deposit attempts are precisely because the first attempt never paid.
Bank of America is preparing a statement confirming that this was never paid. The $500 is NOT in my account and has NEVER been in my account.
Sincerely
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has further investigated this matter, please know that we have contacted our Money Order Team and they confirmed that, in order to provide further assistance, contact with the Bank of First Deposit (BOFD) needs to be made to have this matter re-investigated. Please be aware that we have reached the Bank of First Deposit, however, their investigation might take up to 5 business days to be completed.Upon the receipt of the response from the BOFD we will reopen your case and advise you of the results of the same. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 81758166. You may also email us at [email protected],The Western Union Executive Resolutions Team
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has further investigated this matter, please know that we have contacted our Money Order Team and they confirmed that, in order to provide further assistance, contact with the Bank of First Deposit (BOFD) needs to be made to have this matter re-investigated. Please be aware that we have reached the Bank of First Deposit, however, their investigation might take up to 5 business days to be completed.Upon the receipt of the response from the BOFD we will reopen your case and advise you of the results of the same. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I am happy to send the letter. I am attaching the deposit return and emails from my bank (also copied on this email). Lazaro- please respond here, confirm this, and ask Mr Scarpace to send a letter confirming this as I've requested. Thank you. I have several more emails related but they won't send here.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has further investigated this matter, please know that we have received a response from the Money Order Team and they confirmed that the Bank of First Deposit (BOFD) has provided a Source of Receipt as proof that the money was paid. Please contact the Bank of First Deposit ( BOFD) and provide the Source of Receipt to further investigate this matter . The Source of Receipt has been sent to you via separate email.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:82218959. You may also email us at [email protected],The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Thank you for your diligence. All of this could have been easily avoided if WU would have simply communicated with my bank, with me, or provided the information we've requested over and over since November.
Sincerely
I purchased a money order from Western Union for $150. I tried to deposit the money order into my bank account months later. It was rejected because Western Union lowered the value of the money to $132. Then I contacted Western Union to return the value of the money order, which was the $132. The had me email and fax forms for my money. That was in January of 2019. Today, I called to see why I haven't yet received the refund and I was told I had to wait and talk to another department. The wait has been more than 10 months so far.
Dear Ms.,
This is in response to the complaint you filed with the Revdex.com we received from you dated 12/23/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that: you purchased a $150.00 Western Union Money Order which you attempted to deposit into your bank account months later, and it was rejected because the Money Order lost its value. You then, contacted our service center and you were instructed to complete the required Money Order Research Request form which you mailed in the month of January 2019 and as of today you have not received a response.
According to confirmation received from our Money Order department the money order has a Service Charge notice indicating that if the Money Order is not used or cashed (presented for payment) within (1) year of the purchase date, there will be a non-refundable service charge applied (where permitted by law). The service charge will be deducted from the amount shown on the Money Order. The service charge is fifty cents (50c) per month from the date of purchase, not to exceed forty-two dollars ($42) (or where such charge exceeds the maximum amount permitted by law). You should not have deposited a stale MO into a bank account and the bank should not have accepted an old item (money order/check). The charge is $2.00 per month for the whole first year it had not been cashed ($2.00 x 12=$24.00) and then $2.00 for each consecutive month if it had not been cashed. This service charge is permitted by law and is irreversible. Western Union cannot question your bank’s methods.
On January 8th, 2020 we communicated the above information to you via your personal email and instructed you to provide the required Money Order Research Request Form in order to process a refund. Currently the remaining value of the item is $115.50 USD, and as of today we have not received the required form.
Western Union considers this case closed, once you provide the pending Money Order Research Form we will re-open your case. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
Sincerely
My refund request was originally sent February 1 and 8th of 2019. It is not being honored for that time. The value is being depreciated up until today which lowers the value to $115 instead of the $132 I was originally quoted by Western Union.
Western Union Reference Number: ***
Dear ***,
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.
In your complaint, you indicate that you are trying to obtain a refund for a depreciated money order.
I am the specialist for the Executive Resolutions team at Western Union’s corporate headquarters that is handling your case.
Our records indicate that we have not received any of the required money order documentation from you regarding the money order you are referencing in your complaint. I have included a money order tracer request form attached to the correspondence for you to complete, please note, there will be no fee for this request. Please complete the form and include any copies of the money order and proof of purchase if available.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM and 2:00 PM (U.S.-Mountain Time), Monday through Friday.
Sincerely,
Lisa ***
Executive Resolutions
Western Union
***
Direct line: +
Complaint: ***
I am rejecting this response because:
refund request were not only sent in February but also in April of 2019. I have completed multiple forms and turned them in to to Western Union. NOW, I am being told they were not received. Can my number be traced to see how many times I called customer service. The last call resulted in a transfer, when I asked to speak to a supervisor. That was actually a hang up.
Sincerely
Westenr Union deliver the dollars that I send to Cuba in cuban pesos. I send dollars, not anon value currency.
today because of that polacy I loosing $1000 dollars whcih I sent to my elderly parents in cuba.
Western union in concert with the Cuban Goverment violated the OFa stipulations making esay to cuban goverment to get hands in american ameripocan dollars that people like me bleed and sweet here in this country with a hard work.
My resolucuon is to get those $1000 dollar from Western Union. And encorage then to reavaluated they agreetmens with a cuban regime. This is a nihgtmare.
Western Union Reference Number: ***Dear ***Western Union is writing in response to the complaint we received from you dated 12/23/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting compensation due to you disagreeing with our policies regarding Cuba transactions.Please note that prior to the completion of your transaction, Western Union provided you with a Pre Disclosure Statement (PDS) that listed the destination, receiver name, amount to be paid, fee, the amount your receiver will get in local currency, Date of Availability and the current exchange rate at time of send. By funding the transaction you are accepting the terms presented on the PDS. Western Union will not be providing any compensation to uphold your claim as all terms were agreed upon by you when funding the transaction.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
Sincerely,
Western Union is violatin OFA standars fo business with Cuba. Also they deleted all the transactions that I did this year in order to avoid OFA regulations. Guessing that Western Union did it to all of cubans remitents.
Recently I made a transaction with Western Union to send some money to India. For some reason, transaction went thru but they were not able to collect the money from my bank account. Money was credited to receiver's account but not taken from my account. They said my bank rejected them for some reason that they can't explain or they just don't know the reason. However, when they called me, I told them that I need to make sure that 1) My receiver really got the money and 2) the money is not taken from my bank account or in process to be taken from my bank account. So I told the person who called me that I have to call my bank and the receiver to make sure everything Western Union is saying is correct. After a day or two, I called back and told them that they were correct and I will pay Western Union the money owed, which I did and I got a confirmation number for that as well. But now when I log in, I can't send money online anymore. It's like they deactivated my online transaction privileges and website is telling me to go to Western Union location to send the money. When I called the customer service (which took 10 minutes of taking instruction from automated service and pressing bunch of #2's), the person who picked up had no clue as to what I am talking about and after I asked if I can talk to someone else and may be they can help, operator hung up on me. Then I called back again, someone else picked up and said they can't help me with online account and I have to call back in the morning. But I need to send the money now and it's emergent. I can't wait till morning and as Western Union being global business should have performed better and have better customer service.
Dear Mr.,
This is in response to the complaint you filed with the Revdex.com we received from you dated 12/19/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you are having issue with using Western Union online service.
Please note that we have been attempting to obtain further details from you and we have been unsuccessful. Please be advised that a screen shot of the error message that you are receiving is needed in order to continue with your claim as we have not been able to identify any issues preventing you from transacting.
We assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced.
Western Union considers this case closed, once the required information is received we will re-open your case. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 80631102. You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I have been calling countless times to get a refund issued because the money order has been lost in the mail. I have been I contact with the western union since the November 25 about the matter. And every time their associate claim to send me the paperwork to file to get the money return to me . I have waited 20 days for the paperwork to arrived and I have received nothing . And every time I call I get transferred around and not any resolution or information on the next step . They are refusing to refund and refusing to assist
Dear ***
Western Union is writing in response to the complaint we received from you through the Revdex.com.Our records indicate that we received your original money order refund request and your request was processed 12/24/2019 and refund check #*** ($185.00) was sent to on the next business day. Mailing should take no longer than 10-15 business days.The aforementioned refund check was issued to the mailing address you provided in your request:Please allow 7-14 business days to receive the aforementioned refund check via mail. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***. You may also email us at [email protected],
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:i want a full refund
Sincerely
I had two money orders totaling $580 this was to pay off the remaining balance of my taxes to the IRS. I addressed the letter and sent it. 2-3 weeks later I get a letter from the IRS stating that I still owe the amount that I had sent. I call the IRS & they tell me they never received the $orders. I call WU customer service to see if something may have went wrong on their end they tell me that both of my money orders were cashed. They don’t know who or where all they can see is that in their system its showing as cashed. Now, if I didn’t cash it nor the IRS then that is FRAUD! They told me to send them 2 money orders for $15/each so they can “track” them. So I did. I then get a copy of the $500 money order, I take it to my local grocer and they tell me they can’t do anything with it. It’s just a copy showing you they “found it”. The $80 money order they cannot find therefore cannot give me the $ back. None of this is making sense, they have me running around in circles. All I want is my hard earned $ back. I don’t why this billion dollar company can’t send one of there customers $500??? They see that is wasn’t cashed by me not the IRS so what’s the problem? I really hope someone can help me with this bc this is becoming extremely frustrating & nonsense.
Dear ***,
This is in response to the complaint you filed with the Revdex.com we received from you dated 12/18/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that: you purchased two Money Orders to pay off a remaining balance of your taxes to the IRS, and they claim they have not received your payments.
Western Union has investigated your concerns and our records indicate that both of your Money Orders (***) were cashed on February 1st, 2018. For security reasons, copies were sent to your email address on record.
If after you analyze the copies of the cashed Money Orders, you believe they have been forged and/or the intended payee did not receive the funds for it. Your case is eligible for a forgery investigation. A forgery claim can be initiated by sending a complete, signed, and notarized forgery affidavit form (Sent via Email) and a signed forgery acceptance letter to the Western Union Executive Resolutions Department through any of the channels facilitated by the Specialist assigned to your case.
Once the completed Forgery affidavit and Acceptance letter have been returned to the Executive Resolutions Department along with any pertinent documents such as police report, or copy of the Money Order prior to it being altered –if available, we will forward your claim to the Western Union Forgery Department. The Western Union Forgery Department will coordinate with the Bank of First Deposit (BOFD).
At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.
Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.
Please allow 30 days from the date you return the affidavit of forgery before making any inquiries. The average time to resolve a forgery claim is 90-120 days and, in most cases, a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD nor we have details as to who cashed your items.
Once the forgery claim documents are received, we will re-open you case. Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***). You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team
Dear ***,
This is in response to the complaint you filed with the Revdex.com we received from you dated 12/18/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that: you purchased two Money Orders to pay off a remaining balance of your taxes to the IRS, and they claim they have not received your payments.
Western Union has investigated your concerns and our records indicate that both of your Money Orders (***) were cashed on February 1st, 2018. For security reasons, copies were sent to your email address on record.
If after you analyze the copies of the cashed Money Orders, you believe they have been forged and/or the intended payee did not receive the funds for it. Your case is eligible for a forgery investigation. A forgery claim can be initiated by sending a complete, signed, and notarized forgery affidavit form (Sent via Email) and a signed forgery acceptance letter to the Western Union Executive Resolutions Department through any of the channels facilitated by the Specialist assigned to your case.
Once the completed Forgery affidavit and Acceptance letter have been returned to the Executive Resolutions Department along with any pertinent documents such as police report, or copy of the Money Order prior to it being altered –if available, we will forward your claim to the Western Union Forgery Department. The Western Union Forgery Department will coordinate with the Bank of First Deposit (BOFD).
At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.
Western Union will be acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.
Please allow 30 days from the date you return the affidavit of forgery before making any inquiries. The average time to resolve a forgery claim is 90-120 days and, in most cases, a BOFD will not provide a resolution prior to 120 days. Western Union cannot expedite this process since it is fully conducted by the BOFD nor we have details as to who cashed your items.
Once the forgery claim documents are received, we will re-open you case. Thank you in advance for your patience and cooperation in getting this matter resolved. Please feel free to contact us if you have any questions.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***). You may also email us at ***
Sincerely,
The Western Union Executive Resolutions Team
I sent $200 to the independent contractor that drives my truck on November 4th in Kentucky. By the time he went to pick up the money, he was told it had already been picked up by someone else in Colorado.
I called to file a complaint/fraud that same day and was told it could take up to 20 days to find a resolution. Though it seemed like a long time for something that was clearly fraud, I said it was fine. I have called 4 times since the 20 days have passed, each time being told it should be 2-3 business days.
I came on Revdex.com on December 9th and saw they requested someone with a complaint call their corporate office, so I did. They opened a new case and again I was told I should have a resolution within 2 days. I did not hear back from them on December 11th, but decided to give them one more day. I called today, December 12th, and was told they should have a resolution for me by end of day tomorrow, December 13th.
It has now been 38 days since the money was sent and the original complaint with them was filed. Though I know it does not matter to anyone but me, I need that money to pay bills and was charged a late fee because I was counting on that money (my money) to get some things paid.
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.
Per our phone conversation on 12/19/2019 we have refunded your transaction in full due to an error on Western Union's end. I have also provided you with a one time Good Will Concession for $50.00 for the delay in resolution.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us [email protected].
Sincerely,
***
Executive Resolutions
Western Union
7001 East Belleview Avenue, Denver, CO 80237
Direct line:
Western Union blocked me from sending money after to my friends and business contacts that I had always been able to send money to before for years for no stated reason. They then asked me to send them all sorts of personal and private proof of information, including bank statements and drivers license plus contract information of my business. They have everything they need to steal my identity and I am extremely uncomfortable with this. I appealed their decision and they refused me again and still gave me no explanation. I have been using Western Union since I was 18 years old, since the 1990's, with no issues ever until now. I feel as though western union had me send my personal information to them for ulterior motive and now I am extremely uncomfortable with my information being out in cyberspace. They stated that I can never send or receive money again and I do not understand why?
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union cannot complete your transaction(s) at this time because we cannot verify the information you have provided regarding your transaction(s) in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction(s) was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. Our records indicate that a Global Reinstatement form and supporting documents have been provided to Western Union; we have reviewed your reinstatement request, please know that our decision to restrict your ability to transact via Western Union services remains in place.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
This does not provide me with any resolution to my case and when I call or email the given numbers no one will speak with me. I have done nothing wrong to warrant being blocked from using your services. I am not a scammer and I believe you have fraudulently used my personal information and misrepresented yourselves. I have no resssurances otherwise that the personal information which includes my drivers license bank account information and personal contracts will not be sold to a third party or used within your own agency for theft purposes. This matter is most definitely not closed by me.
Sincerely
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at *** for more information. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.In addition, we encourage you to review our Privacy Statement to know what personal information Western Union collects and how it is used. Please Please refer to Western Union’s Privacy Statement at www.wu.com for more information.Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
Sincerely,
***
again this tells me nothing regarding my specific claim. You stand behind some phony lines my identity could be used for anything I don’t know and you took personal documents of mine. I don’t trust you. I don’t care about your policies. You haven’t resolved my claim and until you do this stands identity theft is a crime I will report this to the police if you don’t resolve this
Western Union (WU)has some real problems in making money transfers safe and efficient. I had an emergency situation because my grandmother had passed away at 99 years young, and I needed to travel from California to Georgia to help with burial and funeral preparations. So since I had just paid my mortgage, I didn't have the kind of money needed for a flight with my family to Georgia. My aunt attempted to send me money, and even though it was over $2,000, that is no excuse for poor customer service in an emergency situation.
The first problem was that most pickup places did not have that amount of money on hand. But this makes no sense if you're a business knowing that people can send all kinds of amounts of money to be picked up. So any business working with WU should be able to handle most reasonable amounts.
The second problem I ran into was that after I first attempted to pick up the funds, my CA ID was not good enough. All of a sudden another requirement popped on the screen requesting my social security card? Normally, that would not have been a problem, but this time I had long ago misplaced my social security card. That's purely my fault, but before I went to pick up funds a second time, WU should have informed me that an additional ID requirement was needed.
A Check into Cash place called a supervisor and opened up the way for me to use my passport in connection with my social security number and a picture of my social I had made just in case I misplaced the original. But of course, the passport had recently expired, so I could not use it. So the Check into Cash supervisor was good enough to allow the photo of my social security card to be used with my CA ID.
But of course another problem arose because once again, a "hold" was put on the transfer after the first failed attempt to pick up the money. After the second try, I figured that it is a standard procedure with WU that if the first attempt to pick up he cash fails, an automatic "hold" is placed on the transfer.
What does this mean? It means more insane and absolutely ridiculous delays in getting emergency funds because now the sender is required to call from the phone number that was put on the sending form (nowhere else!!), so that a WU representative can call the sender and "verify" that he or she sent the money to you.
In this situation, the sender was sick and had to check out of the hospital to send the money, and then had to deal with all kinds of problems with WU making it too difficult to receive needed funds. Two representatives were supposed to call the sender, but when I called her I was told that no call came in. So I called WU again and spoke with "Ivan" about 5:41pm. He said he would call, but after an hour or more, still no call was made.
I am totally disgusted with the complete and utter incompetence of the transfer of larger amounts via WU. What makes this so absurd is the fact that this cannot be the first time that WU has ever dealt with people trying to send larger amounts. So there can be no excuse for this level of incompetence and asinine customer service.
The funeral is approaching and I'm still stuck in CA and it looks like I might miss my own grandmother's funeral. This is sickening and disgusting, and I am convinced to never ever again use Western Union for any other money transfers. I will do all I can to make sure Western Union never again causing this level of pain and problems for people in emergency situations.
I will complain all over social media and make sure WU pays for my pain and emotional distress because people will stop using the service.
So I do not recommend using WU for a dime or a dollar, and while I understand they need to guard against possible fraud, there is no excuse for putting people through too many hoops just to get needed funds. Go with another service like MoneyGram or something else.
My grandmother passed away on December 4th. The first attempt to send money was on December 5th. It is now December 7th and I STILL do not have a dime of that money sent over an unnecessary and unreasonable technicality and procedure.
This is absolutely sickening. Stay away from Western Union!
On 08/07/19 I purchased a Western Union money order worth $162.65 from my local Meijer (***). I sent it to my Department of Natural Resources for a payment. It was latter returned due to me having to send two separate checks instead of one. I then followed the steps that were provided to me on the Western Union website to obtain my refund of my money order. I put all necessary information in an envelope including the money order it's self. Then I sent it to the Western Union Federal Services Inc ***), in early September. I waited 45 business days that were required for the process to go threw. I noticed after two weeks after the recommended 45days had passed that I haven't received my refund. I then called The Western Union customer support line to see what the holdup was. They had then asked me for the money order number etc. I then informed them that I did not have these items handy due to me sending them to there office in Colorado. However I did inform them that the only thing I had left was the receipt that I got from the store were I had purchased the money order. They then took my name and said they would check there records and get back with me. I didn't hear back from anyone after a week and called them back. When I called them I told them why I was calling and what it regarded. They seemed to not know what I was asking for and sent me to some one that couldn't help me. It is Know Dec 7th and I still haven't gotten any were.
Dear Thomas ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that the Money Order ending in #*** was processed on 09/23/19. A refund check was issued to the mailing address you provided in your request:
***
***
The refund check details have been sent via separate email. Furthermore, this refund is still outstanding. In the event that you do not receive the refund checks please provide alternative address, thus we could reissue new check.Sincerely,The Western Union Executive Resolutions Team
Hello. I was trying to send money through western union several times, and I was not able too to send money. I receive an error message using the western union app ( *** ). At first they tell me no one is allow to send money through western union international in the united states .
I call back a second time. The agent tell me on December 7, 2019. That I *** was no longer to use western union nor there services. That western union block me. I ask why, what was the problem and issue. All they say to me email ***. I had done that several times, and still no respond.
Western union agent told me to say this [ I was informed by western union agent to say this. "I need to be (re evaluate) in order to use the services. I must be ( re evaluated)."
Thats what I wrote. And I still hear nothing from that department. I was told they don't have a number you can call, and that Will be the compliance department via email.
I wrote in the email asking why I was block? And to unblock me? Still no respond.
Dear ***,
Western Union is writing in response to the complaint we received from you dated 12/9/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that : you have been attempting to process Western Union transfers, and you have been advised that you are currently blocked.
Western Union has investigated this matter. Please be aware that we have reviewed your concerns and Western Union has declined your transaction(s) because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Our records indicate that a Global Reinstatement form and supporting documents have been provided to Western Union. The documentation was received on 12/18/2019. We have reviewed your reinstatement request and we are glad to inform you that we have approved your use of Western Union services. You will be able to send and/or receive Western Union money transfers within the next 72 hours.
While you are now able to use Western Union services, please be aware that should the circumstances change, Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to change its services without notice and refuse service to any person.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 919 points. These points are available for your immediate use and must be used within one calendar year.
We sincerely apologize for the bad experiences you have gone through while using our services and for any inconveniences our security processes may have caused you. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (*** ). You may also email us at [email protected].
Sincerely,
The Western Union Executive Resolutions Team
I received a letter back in April 2019 that the funds I sent were never picked up from the receiver. I have managed to get it transferred back to my name but am still unable to pick up my money. The last 2 months I have made several attempts at an Agent location *** in Kokomo, In and upon doing absolutely everything WU has asked of me and *** customer service desk has done as well they still will not release my money to me. Its a continued please wait 24-48hrs then when I do. it still isnt released to me. Multiple lengthy phone calls, multiple trips to the store.Esp since Oct. 1st, 2019. Why are they continuing to give me the run around and its absolutely one excuse/lie after another and im just done with the games involving my money. MCTN#
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 12/09/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you experienced difficulty with collecting your refund transaction at a retail location.Western Union updated a refund for the principal and charges on 12/12/2019 in the amount of $23.50 USD via Money Transfer Control Number (MTCN): *** (sent under separate cover). Your refund is available for pick up at any Western Union agent location in IN, USA.Please visit a Western Union location in IN, USA and complete a ‘To Receive Money Form’ with the following details:Sender: *** Receiver: *** MTCN: *** (Sent under separate cover)*Amount: $23.50 USDPlease ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
I thought my money order was lost in the mail so I sent out my refund question through email and sent out the $15 processing fee in the mail on 12/2/19. Later on the same day, the money order was returned in my mail due to a delivery failure ( the address was all corrected ). So I decided to call in and cancel the refund request (on 12/3) . But the customer services rep. told me that they have not received my refund request (usually takes 5 days) but will still process my check once they receive it. I thought this does not make any sense b/c I already put a cancellation before the request was even reached to them but I will still be charged for nothing. I asked if they could refund me $15 once it is cashed for nothing, they said they cannot guarantee it.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Please be aware that our Money Order Team confirmed that the $15 processing fee was not received from our end; however, as a one time exception, Western Union processed a refund on December 20, 2019 in the amount of $15 via Money Transfer Control Number (MTCN): ***. Your refund is available for pick up at any Western Union agent location in MA, USA.Please visit a Western Union location in MA, USA and complete a ‘To Receive Money Form’ with the following details:Sender: Western Union Customer ServiceReceiver: *** MTCN: ***Amount: $15.00Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***.You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
I've met a lady in the Philippines,we had been going together for 2yrs at which time I applied for and she received a passport I had been sending money for those years for passport and her medical needs without any problems through the western union we recently got married this pass july then about the pass 2 wks I started having problems trying to.send money for her support with the western union they told me I was banned from using their services without any explanation,I couldn't believe it there was no wrong doing on anyone part.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com. In the compliant you indicate that you are not being able to use Western Union services. On behalf of Western Union, we want to inform you that as part of our continuous compliance with laws and regulations, we cannot complete this or any future money transfers with you. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
• Validation of your source of income • Purpose of sending or receiving funds • Relationship to the counter parties
You may send this information directly to us by replying to this email for prompt assistance or mail it to: Western Union Compliance Department ***
*** Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Sincerely, Executive Resolutions Department Western Union
Complaint: ***
I am rejecting this response because: The rejection notice was plain rediculius.Iam a us citizen that married a Filipino woman if they suspect some wrong activities going theen check my credentials I shouldn't have to go through all this nust to send money to my wife if it's possible I will sue.
Sincerely
WU tracting # ***, I sent $500 to a friend's son in ***, WEstern union, claimed I was a subject of fraud and cancelled my request, but accepted the money from my bank transfer. I was told that a refund would be sent back to my bank in about 7 days from November 7th 2019. I have called numerous times and WU supervisors have escalated my case to have the money returned. As of today, December 2nd 2019, WU is still pending and holding my money.
Western Union Reference Number: ***
Dear Ms. ***
This is in response to the complaint you filed through the Revdex.com (Revdex.com) portal. In your complaint, you are requesting a refund in the amount of $500.00 USD.
Western Union has completed its investigation into this matter; At this time, we have confirmed via our telephone conversation held on December 13,2019 that you received your refund on December 5, 2019.
Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or external. In order to comply with those regulations, transfers may be placed on hold as mentioned above, returned back or limited to the customer and as a financial institution, we have the responsibility to preserve a safe and secure money transfer service.
Western Union could not complete your transaction that was processed on 11/6/2019 corresponding to MTCN_ *** at this time because we could not verify the information you provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout multiple phone conversations with our Customer Service representatives.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: *** . You may also contact me directly at the email address and phone number referenced below between the hours of 8:30 AM - 5:00 PM, U.S. MST, Monday through Friday.
Sincerely
OK I have no idea what the problem with western union.
I have tried to send money to family in India as well as the Philippines.
I am not allowed to send money to family there!.
I call customer service and am given a run around about baking laws.
No body can give me a strait answer or just don't want to.
This all started when a extremely stupid agent in the Philippines cave me a runaround over and over.
Yes I got mad at her because she was giving me the broken record answer.
I have not done anything illegal or fraud.
Just trying to do what is right with family and friends.
Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.
In your complaint, you indicate that you are unable to send funds to India and the Philippines.
We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions atwww.wu.comfor more information.
Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.
For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
· Validation of your source of income
· Purpose of sending or receiving funds
· Relationship to the counter parties
You may send this information directly to us by replying to this email for prompt assistance or mail it to:
Western Union Compliance Department
P.***
***
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
Western Union considers this case closed.
Sincerely,
The Western Union Executive Resolutions Team
My employer gave me a Global Cash Card to use and the documents that came with the card says it's free to load money. I called the Global cash Card Agent who stated Western Union Loads for free. I called the western union and the 1st agent gave me AB Market in NV so I called them and they charge a fee for western union Global Cash Cards. The second time I called and asked for a Supervisor I was disconnected. The 3rd time I spoke to a guy named ROSE and he had poor customer service so I asked for a supervisor and now I have been holding for 15 minutes and counting. His poor customer service started at 4:17 pm pst. I called again since that last call was only wasting more of my time JUST HOLDING AND LISTENING TO A PHONE RING for a supervisor to pick up. With this new call, Alfons answered my call and now I am being told I will have to wait for a Supervisor to call me back.
I asked Alfons if he could help but he didn't understand what I wanted when I said, "I need help, finding a western union, in my area, that will load money for free, to my Global Cash Card, given by my employer". There's not much I can say if an agent isn't understanding my question. So now I am waiting for a supervisor to call me back. The time is now 4:36 pm pst and I will send this complaint in after I speak to a Western Union Supervisor to avoid having to send in another complaint to update this one.
Again, this complaint is due to being given false information.
Global Cash Cards clearly charges a fee to load but my employer says Western Union is free to load, Global Cash Card Agents says it's free to load through Western Union and Western Union Representatives are also saying it is free to load. But it's not!! SO THIS IS FALSE ADVERTISEMENT!!!
If the stores that have western union are charging fees then it's not free!
If the Western Union Representatives are directing me to a western union location and they are also charging a fee then it's not free. I will continue holding for a supervisor. If she calls tomorrow instead, I will update the date and time in this complaint and the results. The time is 5:00 pm on 11/23/2019.
At 7:10 pm pst I called western union again and I was transferred directly to a supervisor names BEL. She showed no interest in my time being wasted by these agents, she never asked any questions as to who I spoke with or the details of what has happened.
I explained the issues with loading this card free of charge with western union and now I am on hold.
Bel is now saying she has never heard of it being free. Ref ID #***
She now wants me to wait 48 hours for a call back from I assume the escalations team. Why all of this it's either free to load or it's not. And if it isn't then don't say it's free.
Dear ***
Western Union is writing in response to the complaint we received from through the Revdex.com.
Western Union has investigated this matter, please know that you can load funds onto your Global Cash Card at Western Union locations in the United States; however, third-party load fees may apply. Reload fees may vary from location to location.Please refer to the Global Cash Card online website to find more information on how to load additional deposits to your card. You may find additional information at ***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely
Received a promotional code via email from western union giving 50% off next transfer one for me and one to share as per the email expiring 11/24/19. When attempting to utilize the promo code *** as provided on the western union app and on the website I got an error code stating promo code invalid. At which time I called they said to uninstall and reinstall the app. Did that to no avail and I called again at which time I was told I would have to complete at an agent to get the promo. Nowhere in this email does it state having to complete with an agent at a location. I advised that and was told that is the only way to get and they would open a case and I should receive a response in 48 hours. Well the promo would've expired by then and I needed to get the funds sent. I sent the funds paying $7.95 without the promo with the promo it would've been $3.97.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 11/25/2019 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund due to a faulty promo code for half the cost of your fees in the amount of $3.98 USD.As discussed, Western Union has added 50 points to your My WU® account as opposed to issuing a $3.98 USD refund. These points are available for your immediate use and must be used within one calendar year.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On October 6th I sent money through Western Union to someone in the Philippines. After realizing this was probably a scam I was glad to find out this transaction was put on hold by Western Union. I'm copying the e-mails received by Western Union:
On October 7th I received this email from Western Union about the transaction, explaining the transaction was on hold under security review and to continue the process they asked me to submit a copy of the back and front of my ID or passport.
WU-ID ***
Mon, Oct 7, 2:03 AM
to ***
Dear ***,
On behalf of Western Union, we want to inform you that your recent transaction is currently on hold under security review.
In order to continue processing, we need to verify your identity with a front-and-back copy of a government issued photo ID used to record the transaction or any other photo ID; e.g., passport or driver’s license. Please reply to this e-mail *** with a copy of the ID plus the following information:
Your current address
Your city of birth
If you have any further questions or concerns, please contact our local Customer Service Center at the number indicated in your receipt with your tracking number MTCN available for assistance. Thank you.
Respectfully,
Auguste 266
Global Compliance Operations
Western Union Financial Services, Inc.
***
I never submitted my ID to Western Union and I called and requested the transaction to get canceled and my money refunded to me and the agent said it was all set the money was going to be refunded, but it never happened. A couple days later I received the e-mail about the money release to the receiver. I never submitted my ID and I called and they have all that information in the system to request a cancellation of this transaction and the money refund. I contacted them several times after that to request an explanation and I was told there was going to be an investigation but they said I was not getting the money.
Dear ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: This do not resolve the issue. I received the E-mail asking for my Id in order for the money to be released. I did not provided my Id and I also called to complain about it and requested the transaction to get canceled and instead this transaction was released when I requested the cancellation and never sent the ID.
Sincerely
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union prides itself on delivering a superior customer experience. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. At this time, we have reviewed the handling of your original refund request and have validated that a mistake was made by a Western Union representative whom handled your refund request. We are currently addressing the issues that were identified with the handling of your refund request and will explore all coaching opportunities to prevent this from happening in the future.Western Union processed a refund for the principal and charges on December 16, 2019 in the amount of $487.00, the Money Transfer Control Number (MTCN) details have been sent via separate email. Your refund is available for pick up at any Western Union agent location in MA, USA.Please visit a Western Union location in MA,USA and complete a ‘To Receive Money Form’ with the following details:Sender: Western Union Customer ServiceReceiver: *** MTCN: 930-103-2030*Amount: $487.00Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I made a transaction on 10/31 and because of a glitch in their setup the payment had to be cancelled within minutes of making it by one of their customer service reps. Their standard policy is to return the fees within 5-7 days they told me on numerous occasions. It is now two weeks later and I don't have the funds returned. They keep telling me that a supervisor will call me which they never do. I missed a trade show because I couldn't get the returned funds to a vendor to release the goods they were holding for me. This is unacceptable and WU is doing nothing to rectify this. I have contacted them over a dozen times and have CASE# *** opened which they refuse to call me back on or resolve.
November 26, 2019
Western Union Reference Number: ***
Mr. ***
***
***
Western Union is responding to your complaint to the Revdex.com dated 11/14/2019 which was addressed to our corporate headquarters. In your complaint, you indicate that you processed an online transaction on 10/31/2019 and due to a glitch in the payment setup your transfer was cancelled within minutes. You are requesting an immediate refund and a compensation.
Western Union has investigated this matter. Please be aware that your transaction which was sent as a Direct to Bank Money Transfer on 10/31/2019, was rejected by our bank processor on 10/31/2019. As a result of the aforementioned, your transaction was cancelled by Western Union and you were advised that a refund was to be issued back into your bank account within 5-7 business days. Please be aware that your transactions refund processing was delayed due to a technical error that occurred with Western Union systems.
Accordingly, Western Union identified the technical discrepancy and Western Union processed a refund for the principal and charges on 11/26/2019 in the amount of $371.49 USD via Money Transfer Control Number (MTCN): xxx-xxx-***. Your refund details have been provided to you via email.
Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 571 points. These points are available for your immediate use and must be used within one calendar year.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because
a) It took them a month to return my money. That is unacceptable. it's supposed to take 5-7 days. Because of their negligence I missed a very important trade show and did not have this product ready in time to sell at the show. I had customers that were coming for this and because the money was held up, and I couldn't get it together from another source in time, the vendor would not send me the goods. I lost a lot of money.
b) I called, emailed and messaged with them every day and they just lied and lied over and over again saying finally, after weeks of telling me to wait another 24 hours every day, they said it was the bank that never sent them the money. NOW they admit it was a glitch on their end. Unacceptable.
c) Even when they finally give me the money back after a money, to the penny with no compensation, I then have to go out of my way to a physical location to pick up cash. Now I have to go redeposit the cash into the bank. Very inconveient of them to make me do this.
d) On top of that, the rep from WU tells me which location to go to, after waiting in line 15 minutes, the store tells me they don't give out money, they only send. So I have to go to yet another location to get my money.
this has been a month long hassle of aggravating lie after lie from Western Union and I plan on continuing my social awareness to other companies and customers about Western Union. It's now wonder they have hundreds of Revdex.com claims this year alone against them.
There must be further compensation other than 500 points to use their stupid company again which I don't even want to after this.
Sincerely