The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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Dear Sir/Madam,
I am a Western Union customer since 2001 and always had an excellent service from them.
Unfortunately I had a recent problem with them, because the sender, whom I've known and lived with for the last 15 years was getting an error every time he tried to send the order as DIRECT TO BANK to Brazil, either online or at physical locations.
Whenever the sender sent orders as PICK UP IN PERSON it worked perfectly fine.
The sender then successfully sent as Pick up in Person to Brazil.
Due to coronavirus, all Western Union locations were closed in Brazil and for that reason I requested the sender to cancel the money order and send me by wire transfer using a bank.
Sender went to a Western Union location and cancelled the order and received a refund.
On the same day, I emailed Western Union corporate office to ask them if they could figure out why the sender was getting an error when trying to send a money transfer as DIRECT TO BANK in Brazil.
To my surprise I got a response from their corporate office saying I was a ''victim of fraud'' and therefore I can no longer use Western Union services and that my case (#89218556) is now closed.
I have been a Western Union customer for over 20 years and I also work in the financial sector and I have never seen such an arbitrary decision like this.
I personally know and lived with the sender for the last 15 years. This same sender has sent me several orders to me since 2004 without ever having a problem.
How can this possibly be consider as “someone trying to defraud me” ?
And even if that was the case, why AM I been penalized with ban if I am a “victim” as stated on their email ?
The only ''mistake'' I did was complain about the error I was getting in their social media and sending an email to their corporate service. Its more than obvious I am been retaliated by them just for the fact I made a complaint and this is unacceptable.
Instead of trying to find a solution or solve the problem they simply decided to ban me from using their services.
Its clear there is a misunderstanding in all this and I hope this can be fixed in a timely manner.
Dear ***,
Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has thoroughly investigated this matter. On behalf of Western Union we want to inform you that as part of our continuous compliance with laws and regulations, we cannot complete this or any future money transfers with you. We apologize for the inconvenience; however, Western Union closely monitors the use of its Money Transfer Service to ensure compliance with legal obligations, including consumer protection against potential fraud. Western Union believes that you may have been a victim of consumer fraud or an attempted scam.Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. This decision to refuse your use of the Money Transfer Service has been taken for your protection, in accordance with Western Union's Terms and Conditions (available at www.wu.comWestern Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
Sincerely
The response given by Western Union is the same email (copy and paste) of the one I received BEFORE opening this claim.
Western Union states in their response that I was a ''possible victim of fraud'' in their response and therefore I will be banned from using their services.
First of all, I lived with the sender of the money for 15 years, he sends me Western Union orders since 2001, the same person, same name.
How can this possibly be an attempt of fraud ?
And even if this was the truth, why would they ban the victim (me) and not the fraudster ?
I can't be penalised because they think someone else is doing things against their terms and conditions and this is not even the case because I personally know the sender for 15 years and we use Western Union services since 2001.
The only reason they are banning me is because I made a complaint in ALL of their social networks, including an email to their CEO with a legit complaint that I wasn't unable to receive the money because all their stores were closed due to the pandemic.
Right after that I got an email saying I can no longer use their services which makes clear that I am been retailed just for the fact I shout out to them on Twitter and other social networks.
Dear ***,We apologize if you are not satisfied with our response related to this investigation, however western union must reiterate our stand on the matter as our position has not changed.Western Union closely monitors the use of its Money Transfer Service to ensure compliance with legal obligations, including consumer protection against potential fraud. Western Union believes that you may have been a victim of consumer fraud or an attempted scam. This decision to refuse your use of the Money Transfer Service has been taken for your protection, in accordance with Western Union's Terms and Conditions (available at www.wu.com)Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: Western Union keeps copying and pasting the same answer without analysing my demand. They keep mentioning I was a VICTIM of a ''possible fraud''.
Why would they close my account if I am the VICTIM ?
And that is not even the case, because the sender sends me WU for the last 15 years. They never thought it was a ''fraud'' in the last 15 years and right after I made a complaint to their CEO they close my account and say its a fraud ?
It's more than clear that I am been penalised and harassed just for the fact I made a complaint on their social media to their CEO.
This is not acceptable and absurd.
Sincerely
Dear ***,We apologize if you are not satisfied with our response related to this investigation, however western union must reiterate our stand on the matter as our position has not changed.
The decision to refuse your use of the Money Transfer Service has been taken for your protection, in accordance with Western Union's Terms and Conditions (available at www.wu.com)Western Union has concluded their investigation. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: 90659336. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: WU has not responded why I was banned from using their services. They state I was a VICTIM of an fraud which is not true since I know the sender for 15 years.
And if that was true, why they would BAN the VICTIM ? WU was supposed to protect the victims of fraud and catch the bad guys.
Their statement that they are banning me because I was a VICTIM makes no sense at all.
Its clear that they are penalising me only for the fact I made a complaint in their twitter account and this is not grounds for banning me from using their services. Its my right as a consumer to write them and I cannot be banned just because of that. This is illegal and I will take legal action.
Sincerely
Purchased 2 money orders for rent on 12/06/19. Money orders were never cashed and where accidentally thrown away. Western Union sent me the forms to request a refund which were completed and sent back on 2/25/2020. Since sending the paper work back I have not spoken with anyone about receiving my refund. I have made several calls, including to the number listed on the Revdex.com website in order to get a refund request processed before it is too late. They have consistently transferred me to dead numbers, out right hung up on me, or provided me with false management information. The only information that they have provided me with is that the money orders are still active meaning they haven’t been cashed.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Our records indicate that we received your original money order refund request and the appropriate business unit processed your request on April 27, 2020 and a refund check will be sent to the mailing address you provided in your request:***
***
***Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. As long as the refunded amount is accurate and displays $1000.00 I will be fully satisfied with this resolution. If not I will continue to reach out to get my issue resolved.
Sincerely
This letter is to file a complaint against Western Union’s Executive Resolutions Department, Colorado. I am a 48-year-old Native African-American who has been living in New York City since 1977. In 2019, I decided to plan a wedding in Kenya. On September 17, 2019, I sent an email to Weddings N More to inquire about their services. Unfortunately, I had to postpone the event. On March 7, 2020, Evelyn Wanjira Kago, Lead Planner & Event Designer, sent me an invoice for consultation. I disputed the invoice because I felt Wanjira Kago “baited and switched” their services. On April 2 and 3, 2020, I reluctantly sent payments to Evelyn Wanjira Kago via Western Union. On April 5, 2020, a representative from Western Union told me they cancelled both transactions because of reports of fraudulent wedding planners in Kenya.
Western Union Reference Number: ***. Dear ***, Western Union is writing in response to the complaint we received from you). For this decision to be further reviewed, please complete the enclosed Consumer
dated 4/10/2020 which was addressed to our corporate headquarters through the
Revdex.com. Mr., Western Union was unable to send this money transfer, for your protection,
because we believe that you may have been a victim of consumer fraud or an
attempted scam. For this reason, we have refunded your transaction for the full
amount (principal and transaction fees) and is currently available for pick up.
We apologize for any inconvenience this may have caused you. To collect the funds, please go to the nearest Western Union location with your
government-issued photo ID. The new reference number is ***. On behalf of Western Union, we want to inform you that as part of our
continuous compliance with laws and regulations, we cannot complete this or any
future money transfers with you. We apologize for the inconvenience; however,
Western Union closely monitors the use of its Money Transfer Service to ensure
compliance with legal obligations, including consumer protection against
potential fraud. Western Union believes that you may have been a victim of
consumer fraud or an attempted scam. Please note that you are not currently permitted to send or receive funds via
the Western Union Money Transfer service. This decision to refuse your use of
the Money Transfer Service has been taken for your protection, in accordance
with Western Union’s Terms and Conditions (available at
www.wu.com
Questionnaire and provide the following information in writing which may or may
not have been previously requested by our Compliance Department: • Validation of your source of income • Purpose of sending or receiving funds • Relationship to the counter parties You may send this information to
*** or mail it to: Western Union Compliance Department ***
*** Please keep in mind that Western Union may request additional information, and
as a result of this review process, Western Union still reserves the right to
restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and
are only for Western Union’s internal usage. We will only be able to perform
your reinstatement review if all information is complete and all supporting
documents are provided. Western Union has concluded its investigation, however, if you have you have
any additional questions or concerns regarding this resolution, please contact
our Corporate Headquarters at *** and provide the Western Union
Reference #: ***. You may also email us at [email protected] Sincerely, The Western Union Executive Resolutions TeamJavier ***Executive Resolutions Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I am disappointed to hear Western Union will not resend the money transfer. I think their decision to refuse my use of their money transfer service is a harsh one. This was my first time using Western Union. I filed a complaint to resolve this matter as quickly as possible, not for them to reprimand me. If I decide to use Western Union again, which is not likely, I will ask for a reinstatement review. For now, I accept their decision. Thank you for intervening.Sincerely,*** L.
I sent a transfer to a friend, but I sent it by using my bank. My friend then told me he needed the money immediately so I canceled the current transfer which told me that I had to call to get the fee back. I call Western Union and they told me because I already canceled online they could do nothing about it. I had only made the transfer 10 minutes before hand, there was no reason they could not have refunded the money.
I attempted to make a money transfer in the amount of $1,000USD via the Western Union website. The WU website showed an error message associated with the transaction. Therefore, I began the process again of transferring $1,000USD via the website. This time, the Western Union website showed no error message. Later the same day, I checked my transaction history and , and it shows two (2) $1,000USD transfers that are PENDING. I immediately contacted Western Union, by way of phone, WU representative was in the Phillipines, to reverse one of the transactions. SCAM #1: I was told I was a "Preferred Customer", and with that, the money was withdrawn from my bank account and sent to the receiver's bank. There was only enough coverage to withdraw $1,000USD, and not $2,000USD. Therefore, my bank charged me an overdraft charge of $36USD. Due to the problem with Western Union's website, all I'm looking for is a reimbursement of $36USD for the overdraft fee. I was told to provide bank documentation, which I did. I've provided three separate bank documents. SCAM#2 : I've provided documentation twice if not three times with no response, other than my case was being "Escalated". Finally, I get a call from WU today, that they are still not satisfied with the three (3) bank documents which I have provided. SCAM # 3: The Western Union representative told me that I should take it up with my bank, that they should not have allowed the transfer to go through! The only response that I'm getting is "deflection". It's someone else's fault. SCAM #4: I was told today to "reproduce" the error message and send that. I told the WU representative that a transfer would have to be initiated and that doesn't guarantee the problem will be regenerated. She was going off the cuff, trying to find ways to deflect or trip me up. SCAM #5: I told the representative that I was reporting this to the Revdex.com, and the response was smug, that she handles all the Revdex.com complaints! This is a straight forward situation with very bizarre behavior on the part of a large corporation.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Our records indicate that three Money Transfer Control Numbers ( MTCN) were made on April 03, 2020. Please be aware that MTCN *** and MTCN *** were not charged. The MTCN *** was processed and successfully paid out to the receiver.Western Union processed a refund for the principal and charges on 04/09/2020 in the amount of $36.00. The Money Transfer Control Number (MTCN) details have been sent via separate email. Your refund is available for pick up at any Western Union agent location in VA, USA.Please visit a Western Union location in VA, USA and complete a ‘To Receive Money Form’ with the following details:Sender: Western Union Customer ServiceReceiver: ***Amount: $36.00Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
To whom it may concern
On 3/31 I sent $500 using the western union app and I got a confirmation that the money was ready to be picked up and when the reciever went to get it they had the money on hold .so I called and waited an hour to be told the refunded payment and I have to wait 7 business days for my refund and to email a department for the reason.
In the middle of a world pandemic Western Union is refusing wire transfers with a get tough security response. I sent 2 transfers on one day, and a third on the second day. All to different friends in Dominican Republic. I was refused due to security reasons.
Really ? Sending aid to people needing food during a world pandemic is a crime ?
Western Union is NOT a socially responsible company. No more business from me.
I, R B, a resident of United Arab emirates have been using services of Western Union to send money to my wife in Cambodia on a regular basis. However, now suddenly Western Union Global has blocked my account permamently without any evident reason. When enquired repeatedly, they stated that they are not compelled to disclose the reason for doing so.
Reply from Western Union
----------------------------------------
Dear R B,
The reasons why a consumer is not authorized to use the services of Western Union can’t be disclosed since it is a private policy.
As a financial institution, we are regulated by FinCEN through the Bank Secrecy Act and provisions of the PATRIOT Act, it is the policy of Western Union Financial Service, Inc. (“Western Union”) to conduct appropriate due diligence on consumers who utilize our services.
If you need more information about our policies please read the back of the “To send money” form you filled out or visit www.westernunion.com
The information received will be treated in accordance with Western Union’s Privacy Statement.
Respectfully,
Global Consumer Reinstatements | FCC Operations Support
[email protected]
Hello R B,We have reviewed your reinstatement request and we are glad to inform you that we have approved your use of Western Union services. This means that you will be able to send and/or receive Western Union money transfers.On behalf of Western Union, we apologize for any inconvenience this process may have caused you and we thank you for allowing Western Union to move your money for Better.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please email us at [email protected] and provide the Western Union Reference #: *** You may also contact me directly at the email address and phone number referenced below between the hours of 7:00 am to 4:00 pm ,U.S. MST, Monday through Friday.Thank you,Anell Rodriguez FallasExecutive Resolutions Specialist7001 East Belleview AvenueDenver, CO 80237Direct line: +1 732-694- 2929Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
R*** B
I submitted a Western Union direct-to-bank transaction on 3/19/2020. The transaction was to move funds from one of my accounts to another without leaving the house due to Covid-19. My $1100+ was taken out of my account IMMEDIATELY. I was given a confirmation and told it would take 1-2 business days to 3-5 business days. As of 3/27/2020, I have not seen my money again. I have called several times to Western Union and not only was I told that I could NOT get my money back to my original card after it was confirmed that my money should have posted by 3/20/2020 at the LATEST (WORDS FROM SEVERAL AGENTS), but I was told I would get an explanation within 48 hours. As of 3/27/2020, it has been 48 hours and they told me they still do not have an answer, I still do not have my money, and I have to just wait......I have several bills that are now over due, payments that are bouncing...I have NO MONEY FOR FOOD......and I am stuck in the house. I have already called Chase to see if my money is pending there and they have NO RECORD OF A TRANSFER!!! From my perspective, it feels as though I have been scammed by corporate Western Union, as this transaction took place through their official website. I have an open case, which at this point means nothing because WU themselves do not have an answer and I am looking to take legal action ASAP.
Western Union Reference Number: *** Dear Jazmin W,Western Union is writing in response to the complaint we received from you dated 3/30/2020 which was addressed to the Revdex.com. In your complaint, you indicate that your Direct to Bank transfer has not settled in your account.Per our phone conversation on 4/2/2020 you confirmed that your funds were paid on 3/27/2020.We sincerely regret any inconvenience you have experienced with the delay of the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at***.Sincerely,The Western Union Executive Resolutions Team
On March 11 2020 I sent from my Canadian bank account a $540.00 us dollars money transfer to a relative bank account in Texas . Through western union app. It has been 14 days and the money hasn't been deposited yet, it was sent to a wells Fargo bank account...I tried to call western union..and is always a message that they are receiving a lot calls at that moment. Please call in 15 minutes...wells Fargo said to my relative that, they don't work with western union..and they don't know where the money is...
Western Union Reference
Number: ***Dear David OWestern Union is writing in
response to the complaint filed through the Revdex.com. In the
complaint, you indicate that you initiated a Direct to Bank transaction on
March 11, 2020 that has not been received.We have investigated this
matter. We have confirmed that the transaction was successfully processed by
our bank partner Bank of America with an effective date of March 12, 2020. To
date, we confirmed that there has been no rejection of funds by Wells Fargo. We
suggest that the beneficiary follow up with Wells Fargo and provide trace ID.Western Union has concluded its investigation, however, if
you have you have any additional questions or concerns regarding this
resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at
***
Sincerely,Executive Resolutions DepartmentWestern Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
David O
They have held my money transfer hostage for over three weeks, much longer than the 24 hour required for the transfer to go through (according to their website and application and employees).
I have called multiple times, and they allegedly escalated my request for a refund, however, it has been more than the 2 weeks required for a refund (according to their website, app and employees).
see Attached document
Western
Union Reference Number: ***
***
***Dear ***, Western
Union is writing in response to the complaint we received from you
dated 3/29/2020 through the Revdex.com and which
was addressed to our corporate headquarters. In your complaint, you indicate
that on 1/2/2020 you requested to obtain a copy of a cashed Money Order
and you have not received it.
Please
note that our records indicate that on 02/21/20 a photocopy was sent
to the address of:
***
***
We
have attached a copy of the Money Order in question for your reference.
Western Union has
concluded its investigation, however, if you have you have any additional
questions or concerns regarding this resolution, please contact our Corporate
Headquarters at ***, and provide the Western Union Reference
#: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I purchased two money orders in July 2019 for my rent. Someone stole them and fraudulently cashed them. I complied with everything that was required. I was told by a supervisor in February 2020 that I would be receiving a check on March 14th. Today is the 24th of March and I was told today that they are still determining whether I am getting a refund or not.
Western Union Reference Number ***Dear Regina G.Western Union is writing in response to the complaint we received from you dated 3/25/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you would like to know the status of the money order forgery claim that was submitted to us on 11/14/2020.At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD. Western Union acted on your behalf to collect the funds from the BOFD, however they have not responded to us.Per our phone conversation on 4/3/2020 the Bank of First Deposit has not responded to Western Union and we have provided their contact number to you, so that you may communicate with them directly.We sincerely regret any inconvenience you have experienced with the refund of your Western Union Money Order. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money order industry. Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I used their service at a stop and shop location last tuesday. Their agent sent my payment to the wrong reciever. After spending two hours at stop and shop I was assured the money would be sent to the correct reciever in 24 hours. 24 hours passed and I contacted customer service to be told they would be issuing a refund in 24 to 48 hours. It is nearly a week later and I have not recieved a refund. No one is calling me back. I have spoken with customer service, corporate, their billing office, live support, everyone. It is not a small amount of money. I sent $2,165. I cant just come up with that money again. I paid for urgent service as this is a time sensitive matter and nothing has been done. I have missed an entire week of work, I have accumulated over $200 in storage fees as a result of their error and I am being given the run around.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com dated 3/24/2020 which was addressed to our corporate headquarters. In your complaint, you indicate that you requested a full refund of your transaction that was not delivered to the biller, and requested to have compensation based on the late fees that you were charged with.Please be advised that, as discussed over phone, your refund has been completed under Money Transfer Control Number (MTCN): *** for the principal and the charges and, based on the documentation provided stating the penalties charged, Western Union has issued a Good Will concession to you in the amount of 150 USD.This concession was issued to you on 01-APR-2020 via Money Transfer Control Number (MTCN): 930-858-1715. By using the referenced MTCN, you can visit any Western Union agent location in RHODE ISLAND/U.S. to pick up your funds. Please ensure to present a valid government issued Identification when retrieving your MTCN. If you cannot claim these funds within 30 days from the aforementioned issued date, you will need to contact us at the number referenced below in order to be issued with a new MTCN.Sender: Western Union Customer ServiceReceiver: ***
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at ***>.Sincerely,The Western Union Executive Resolutions Team
We are in the middle of the COVID-19 issue, I tried to send money to a stranded friend in Mexico. The website offered me various issues of how to send that money. One was "in minutes" which costed me $27.58 USD (discounted to $17.58 USD), compared to the $5.00 USD slower "bank transfer" option. I chose the quicker more expensive option that promised delivery "in minutes." What Western Union did not disclose is that their system is SATURATED to the point where they cannot deliver any where close to "in minutes." I used the chat function on the WU website three times, I was told the money was available to pick up. The recipient went with all the required documentation but the bank was not able to fulfill the request since the WU system was not showing it available. It has been four hours not "in minutes" and still it the money has not been given to the recipient.
WU had a know issue of platform congestion where they knew it was impossible for them to deliver "in minutes" they did not disclose this or make anyone aware of this. Even if the cause of this break-down in their platform is caused by the increased use due to the worldwide pandemic, at least they need to disclose that there could be longer then advertised waits and disclose the expected waits for them to be able to fulfill their obligations.
For WU use, this is the MTCN *** If they would have disclosed their platform issues I would have chosen the slower method, why pay more. There was no disclosure, and it was a KNOWN issue to WU.
Dear ***Western Union is writing in response to the complaint received from you
through the Revdex.com.Western Union has investigated this matter. Please be advised that our
records reflect that the transaction was successfully made available on March
18, 2020, which is the same date that it was recorded. We requested feedback
from the Regional Operations Manager in Mexico to confirm if there were any
issues with BanCoppel. It was confirmed that BanCoppel is not closed due to
Covid-19 or had any systems issues on that day that might have prevented the
funds from paid to your receiver. Western Union has a robust business
continuity program that is frequently reviewed and tested. These plans are
actively being assessed and tested to ensure effective response to further
COVID-19 outbreaks.Western Union prides itself on delivering a superior customer experience.
It is our goal to exceed the expectations of our customers every time they use
one of our products or services. Whenever an issue is brought to our attention,
we take it very seriously and move to correct the issue quickly. We have worked
with our business partners in order to address the issues you experienced
throughout multiple conversations with our Customer Service representatives.As a courtesy to you, Western Union has added 280 points to your My WU®
account. Your My WU® account currently has a balance of 549 points. These
points are available for your immediate use and must be used within one
calendar year.We sincerely apologize for any inconvenience you have experienced with
the specified Western Union transaction and in using our services. It is our
hope that you will not base your opinion of us on this incident, but that you
will give us another opportunity to provide you with the high quality service
that has made Western Union a global leader in the money transfer industry.Western Union has concluded its investigation, however, if you have you
have any additional questions or concerns regarding this resolution, please
contact our Corporate Headquarters at 720-332-1000, and provide the Western
Union Reference #: 88021194. You may also email us at
[email protected],Executive Resolutions DepartmentWestern Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
If it were possible to leave a negative star that is what they would get. I purchased a money for 400 dolars, made a mistake and scribbled out the name on it and put mine on it to cash it so nowhere would take it. Sent it back and went thru the entire process for a refund check and 9 weeks later I got a refund check that had the incorrect name on it, which there was not a Jr. on the end of it, which is what I am a Jr. Along with that it was an unscannable check so none of the places where a check can be cashed could accept it due to that reason as well. A week later I finally give up on trying to just have them wire me my money or "western union" it to me, and have them just send me another check that is correct. At the time the "Customer service" rep told me that the check would be mailed out on a Monday and within 3 to 5 business days I should receive the check now here it is 6 business days later and still no check. I call the western union call center and am placed on hold for 2.5 hours and after finally reaching an agent am told oh no it's 3 to 5 business days to process the request and then it's 10 to 15 days to arrive in the mail after that well hmmmm the last refund check was mailed on a Wednesday and I received it on the following Monday. How is it that one refund check takes 3 business days and this one 10 don't really sound right to me. I do wanna tell you all something right now, and that is I am a disabled combat veteran I did 2 tours in Iraq and that is how they treat the men and woman who have fought for this country, if I was you I would find alternate ways to send or receive money other that the non existent customer service and support you get from this company if you ever plan to help someone out or pay a bill. I will never be using this service ever again and will be letting all of my friends and family all over the world know just how bad of a company this place really is.
I sent money overseas to an individual in order to purchase an item. In order to insure that I was given the product before the individual could pick up the money I with held 2 of the 10 MTCN. Per Western Union Policy the received can not and should not be able to pick up the money until they have ALL 10 MTCNs. In THREE Separate transactions the Western Union clerk at the receiving station Paid the Money with only 8 of the 10 numbers
I filed a complaint and each of the 3 transactions
complaint numbers ***, Fraud # ***.. Transaction # *** and
Western Union Reference Number: 87847417 Dear ***,Western Union is writing in response to the complaint we received from you dated 3/17/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you are a victim of consumer fraud.Western Union has investigated your concerns; Our records indicate that in February you sent 3 transactions from the United States totaling $930.00 to a consumer located in Kosovo.MTCN: *** On 2/25/2020, you initiated a transfer for $130.00 USD to *** in Kosovo.On 2/25/2020, a person with identification bearing the name of *** went to an agent location in Kosovo to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. MTCN: *** On 2/28/2020, you initiated a transfer for $450.00 USD to *** in Kosovo.On 2/28/2020, a person with identification bearing the name of *** went to an agent location in Kosovo to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. MTCN: ***On 3/10/2020, you initiated a transfer for $350.00 USD to *** in Kosovo.On 3/10/2020, a person with identification bearing the name of *** went to an agent location in Kosovo to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***Western Union Complaint ***
I am rejecting this response because:
I WAS NOT complaining to Western Union regarding the FRAUD, I was complaining that the Western Union Clerk paid the money incorrectly
on 3 of the 4 transactions sent the Western Union Clerk paid the money WITH ONLY 8 of the 10 MTCNs, I gave the receiver ONLY EIGHT MTCNs so that he would preform his part of the transaction BEFORE he would be able to pick up the money sent. With the Western Union Clerk paying the money with ONLY EIGHT of the 10 MTCNs they interfered with the transaction. WHY, I ask does Western Union have 10 MTCNs if they will pay with only EIGHT of them??
I trusted Western Union to adhere to their policy to pay the receiver with proper ID AND ALL 10 pf the MTCNs numbers and I contend that the clerk without of their way to pay the receiver OUTSIDE of the Western Union policy
Sincerely
Western Union Reference Number 89333848Dear ***,Western Union is writing in response to the rebuttal we received from you dated 4/6/2020 which was addressed to our corporate headquarters. In your complaint, you indicate that you did not provide complete transfer numbers to your receiver.Western Unions position in this matter has not changed.Western Union has already investigated your concerns and we must reiterate that our records indicate that in February you sent 3 transactions from the United States totaling $930.00 to a consumer located in Kosovo.MTCN: *** On 2/25/2020, you initiated a transfer for $130.00 USD to *** in Kosovo.On 2/25/2020, a person with identification bearing the name of *** went to an agent location in Kosovo to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. MTCN*** On 2/28/2020, you initiated a transfer for $450.00 USD to *** in Kosovo.On 2/28/2020, a person with identification bearing the name of *** went to an agent location in Kosovo to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. MTCN: ***On 3/10/2020, you initiated a transfer for $350.00 USD to *** BYTYQI in Kosovo.On 3/10/2020, a person with identification bearing the name of *** BYTYQI went to an agent location in Kosovo to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference ***. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
Sincerely
No information on my refund I send all the information & never receive a response very unsatisfactory customer
Dear ***,Thank you for contacting Western Union regarding your Money Order: ***Our records indicate that after you received a copy of the cashed Money Order you indicated that the item was forged and the intended payee did not receive the funds for it. Your case was eligible for a forgery investigation and a forgery claim was initiated with the Bank of First Deposit (BOFD), ***, at that time.At the time of presentment, a BOFD is obligated to warrant that the Money Order has not been tampered with or altered to change the obligation of the party that is being paid and that all signatures are authentic and original. Western Union does not guarantee that payment will be recovered from the BOFD.Western Union is only acting on your behalf to collect the funds from the BOFD. Final determination will be made by the BOFD after conducting their internal investigation.Please be advised that, in this case, *** did not provide a final resolution to Western Union. As Western Union was only acting on your behalf by submitting the forgery documents, we suggest you contact *** for further resolution.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I sent a bank-to-bank transfer from my debit card to my Mexican bank account. I have done this many times through western union with no issues.
This time, I sent my transfer on 3/4/2020, which usually takes 1 business day as per WU stipulates on their website. This transfer to this day on 3/16/2020 has not been completed.
I called WU on 3/9/2020 to cancel the transfer, as the USD / MXN rates had changed considerably, and trusted that it was still enough time to cancel. They said they would process the refund if the transaction hadn't been completed. In trusting this would happen, I sent an additional 1000 USD with the new improved exchange rate. In any case, if the transfer had been completed I would have been fine with it.
However, transaction didnt complete, nor was it cancelled. I again called 3/13/2020 to ask about the transaction, and to also cancel my 3/9/2020 transfer, since not even the first one had been refunded, nor successfully sent, so I decided I would use a totally different service. They told me the issue had been escalated and awaiting results from receiving bank.
It is now 12 days after the initial transfer, (8 business days), and I have not received a refund, nor have I received the transfer in mexico, for either transaction, with no news at all from WU on either case.
reference numbers are below:
3/4/2020: mtcn *** 3/9/2020: mtcn
Dear Juan GWestern Union is writing in response to the
complaint received through the Revdex.com. In your complaint, you
indicate that you sent two Direct to Bank transactions to Mexico; however, they
did not arrive on the expected date of delivery; thus, you decided to cancel
these transactions but you have yet to receive a refund. You would like a
refund of both transactions.We have investigated this matter. Please be
advised that for the Direct to Bank transactions that you initiated on March 4,
2020 and March 9, 2020 additional information was needed for the transaction to
be released to the beneficiary’s Bank account.We apologize for the inconvenience; however, we
cannot provide you with any additional information regarding this matter due to
legal and proprietary reasons.Both transactions have been cancelled per your
request, and a refund was initiated back to your account on March 29, 2020.
refunds may take up to seven business days to process. If the funds have not
been returned to your account within the allotted time frame, please contact us
directly at the number or email address referenced below so we may further
assist you.We sincerely apologize for any inconvenience you
have experienced with the specified Western Union transaction and in using our
services. It is our hope that you will not base your opinion of us on this
incident, but that you will give us another opportunity to provide you with the
high quality service that has made Western Union a global leader in the money
transfer industry.Western Union has concluded its investigation,
however, if you have you have any additional questions or concerns regarding
this resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at
***Sincerely,Executive Resolutions DepartmentWestern Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I have received the refunds back. However, WU states that additional information was needed to complete the transfer, but nobody contacted me to get this additional information. I have made several similar transfers through WU with no issues in the past. Both of these lead me to believe this is a "corporate-talk" response on something they badly mishandled. I will not be using WU again.
Sincerely,
Juan G
I have sent money 1300$ through western union to bank in India on March 6th 2020 and as per the email received from western union it says money transferred but I haven’t received any money in India. Western union gave me transaction code to check with my India bank but it is useless they are unable find any transaction with that number. I contacted to western union on March 10 to refund my money they informed that issue will be resolved by March 13 and I tried to reach out to them again on March 13 but they misguided me to different departments where no one gives the right response. I tried to contact them again on March 16 after having hold on 2 hours again they are transferring my call to different departments with creating new case numbers. I believe they are using the customers money for there internal use and buying some time by giving wrong information to customers. I spent 8 hours on busy Monday where I even lost my interview because of this issue. I believe Revdex.com can do some needful and make sure this will not repeat to any other customers.
Dear Mr.,
Western Union is writing in response to the
complaint we received from you dated 3/17/2020 via the Revdex.com, which was addressed to our corporate headquarters. In your complaint, you indicate
that you processed a Direct to Bank transfer to your bank account in
India on 3/6/2020 and funds have not been credited. Western Union has investigated this matter.
Please be aware that your transaction which was sent as a Direct to Bank Money
Transfer to India on 3/6/2020, encountered a technical discrepancy. The issue has now been fixed and on March 19,
2020 you confirmed that you received your funds in your bank account in India.
As a courtesy to you, Western Union has added 500
points to your My WU® account. Your My WU® account currently has a balance of
500 points. These points are available for your immediate use and must be
used within one calendar year. We sincerely regret any inconvenience you have
experienced with obtaining the specified Western Union transfer and in using
our services. It is our hope that you will not base your opinion of us on this
incident, but that you will give us another opportunity to provide you with the
high quality service that has made Western Union a global leader in the money
transfer industry. Western Union has concluded its investigation,
however, if you have you have any additional questions or concerns regarding
this resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: 87846384. You may also email us at [email protected].
Sincerely,The Western Union Executive Resolutions Team