The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I tried to transfer money to my sister and they cancelled my transfer less than an hour later and said they cannot tell me why they cancelled it. They sent an email saying: "The reasons why a consumer is not authorized to use the services of Western Union can’t be disclosed since it is a private policy. ". I wasted two days in something that should have been a "money-in-minutes" transfer. Since then I found it easier, cheaper, and less of a hassle to to transfer money by going to my bank and doing a wire transfer or using PayPal. If someone suggests using Western Union to transfer money try to use some other method first! Personally I am never going to use Western Union again.
This company refused to refund a wire transfer done by mistake, after complying with all of their request emails phone calls etc.
Dear
***
Western
Union is writing in response to the complaint we received from you through the
Revdex.com.
Western
Union has investigated this matter; Our records indicate that on February 17,
2020 you initiated a money transfer to *** in the amount of 300.00 USD
via Money Transfer Control Number (MTCN): ***
We
have reviewed your concerns and Western Union has placed your transaction on
hold because it may violate Western Union Policy or our legal obligations to
protect consumers and Western Union from unlawful activity. We apologize for
the inconvenience; however, we cannot provide specific details about why your
transaction is on hold for legal and proprietary reasons. Please refer to
Western Union’s Terms and Conditions at www.wu.com for more information.
As
a result of the aforementioned, our Security department required a copy of the
receivers Identification as well as additional identifying information for
verification purposes.Western
Union has made several attempts to collect the following information from you
in order to release the referenced transaction:
•
Photo Identification for the Receiver or Letter of Explanation as to why
Identification cannot be provided for the Receiver•
Place of Birth of the Receiver•
Date of Birth of the Receiver•
Purpose of the money transfer•
Occupation of the Receiver
Western
Union has not received any of the requested information or documentation to
date. As a result, Western Union is unable to release the aforementioned
transaction at this time. We will require that you provide the requested
information to us in order to further assist you with this matter.
If
you have you have any additional questions or concerns regarding this complaint
or resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at
***.
Sincerely,
Executive
Resolutions DepartmentWestern
Union
My nephew had an emergency and he needed cash fast. I went to Western Union online and sent him $500.00 via my checking account. After I finished filling out all the information I was told on the website that the transaction would take from 0-4 days. The actual arrival of the funds turned out to be 7 days and 23 hours. I was charged $11,00 for the transfer. I called the company twice during the 7 days and was told that my bank put a hold on the funds, however, I checked my bank account online and the money had been from my account within 24 hours of my transaction with WU. I feel like I was intentionally deceived about the time it would take to transfer the money by WU. I also believe that if I had paid the more expensive option of $84.-- the money would have reached it's destination in a more reasonable time frame. Had I known that it would have taken 7 days and 23 hours for my Nephew to receive the money I would have mailed the money to him in a check and saved $10.55 and a lot of aggravation.
Dear Ms. ***, This is in response to a complaint you filed with the Revdex.com received from you dated 2/20/2020 which was addressed to our corporate headquarters. In your complaint, you indicate that you processed an online transfer to your nephew who had an emergency and he needed cash fast. You were advised on our website that your transactions would take from 0-4 days., and you indicate that your transfer actually took 7 days and 23 hours, and you were charged a service fee of $11.00 USD. You believe that were intentionally deceived about the time-frame it would take to transfer the funds.
Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones.
Our records indicate that the main cause of the delay, was because on 02/17/20 there was a holiday in USA (President's Day), nevertheless, we are working on innovative ways in order to prevent this from affecting our customer's expectations in the future.
Western Union processed a refund for the service charges you incurred for this money transfer on 2/26/2020 in the amount of $11.00 USD via Money Transfer Control Number (MTCN): xxx-xxx-***. Your refund is available for pick up at any Western Union agent location in California. Further instructions for security reasons has been sent to your personal email on file. In addition, As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 511 points. These points are available for your immediate use and must be used within one calendar year.
We appreciate the feedback provided and regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union has concluded this investigation. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at***.
Sincerely,The Western Union Executive Resolutions Team
I deposited it at my bank, SmartBank on 2/7/2020. After a week they reversed the deposit and you told them it had already been cashed on Feb. 5th. This cannot be right because I had it until I deposited it on 2/7/2020.
So I need my money or I have to kick the lady out of her house. Much of the stress of this could have been avoided with some good customer service. See below.
I called and spoke with many people in the Philippines from your company, one finally thought it was important and filed a claim, with reference number 85096735 she said. This was on Friday, 2/14/2020. She said that she would have an answer when I called back on Monday, 2/17/2020 as it would take 24 hours to investigate. I called back Monday and was transferred 5 time to a supervisor line where it rang, the last time Monday it rang for 37 minutes before the phone hung up on me.
Then today, Tuesday, 2/18/2020 I called back again. After the third time today when they could not help, even kind of giggled, then they sent me to their “supervisor”. This happened 3 times in the today, each time no supervisor picking up the phone, except the last time, when the manager said that I had to send in other documents and that he did not have any record. I told him I wanted to speak to an American manager he said ya sure OK, then hung up.
Your Colorado office has no phone number I guess because you already know you have a problem.
We manage over 4000 tenants in Tennessee alone. I need this fixed now please. If it is not resolved within 72 hours with money to us we will no longer accept Western Union money orders and we will ask the Tennessee Realtors Association to bar the state association from using Western Union Money Orders at any transactions with housing in this State.
We simply would like this resolved. You took a lady’s money and yet denied paying the funds to me, the rightful receiver. Only thing worse than receiving secure funds is when it is not secure, then I can’t reach anyone that can make a decision and simply give me a real, responsible, timely answer.
Any help would be appreciated.
Sincerely,
Brian Vaughan
Senior Partner
CV Investments
Western Union Reference Number: ***Dear Brian ***,Western Union is writing in response to the complaint we received from you dated 2/19/2020 which was addressed to the Revdex.com. In your complaint, you indicate that your bank has returned money order *** to you as "Refer To Maker".Western Union has investigated your concern and our records indicate that the money order was presented for payment twice. First presentment was on 2/5/2020 bank sequence # *** and second was on 2/10/2020 bank sequence # ***.We have included the attached paid clear letter for your records and to present to the bank to assist them in locating your funds.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
I am tired of the racism from this company.
My name is ***. I am married to a Kenyan woman by the name of ***.
We were married together in Nairobi, Kenya on December 13th 2019.
I tried multiple times to send my wife money: They told me it was for my protection that they stopped the transfer.
I also went to a western union location: Western Union, Sunnys Discount Beverages, ***.
And they refused to send my money to my wife.
I am tired of the racism of this company and they don't deserve to be in business with the level of discrimination that I have received. I am tired as a white man of having my wife discriminated against by these people.
Dear ***,Western Union is writing in response to the complaint we received from you which was addressed to our corporate headquarters.Western Union cannot complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.
At this time, we have confirmed that the money transfer which you sent on 02/14/20 via our online services under Money Transfer Control Number (MTCN): XXX-XXX-2484, was declined due to the aforementioned validation process.
Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories. We are committed to and have a history of showing utmost respect for our consumers, both sender and receiver. That respect for our consumers plays a critical role in the controls and protocols that Western Union has in place to help protect consumers against potential and actual fraud.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 85260778. You may also email us at [email protected],The Western Union Executive Resolutions Team
On Jan 10,2020 I sent a Western Union money transfer of $200 from NJ to some in PA. The receiver went to get funds at Rite Aide location. The receiver show their ID but did not get the funds. The store manger confirmed that he did not give receiver any funds. The WU system stated the funds were paid. Again no funds were received. File complaint with WU who did investigation but denied my claim.
Contacted WU again on Feb 11, 2020, on the phone were myself, receiver, and the agent location manger. The agent location confirm that to WU that he DID NOT give any funds to the receiver
Dear ***:Western Union is writing in response to the complaint we received from you dated February 12, 2020 which was addressed to our corporate headquarters. In your complaint, you indicate that your January 10, 2020 Money Transfer was not collected by your intended payee.Western Union has investigated your concerns; Our records indicate that in January 2020, you sent one transaction from United States totaling $200.00 to a consumer located in United States.MTCN: ***On January 10, 2020 at 12:37 PM Eastern Standard Time, you initiated a transfer for $200.00 to *** in *** United States.On January 10, 2020 at 1:38 PM Eastern Standard Time, a person with identification bearing the name of *** went to an agent location in *** PA to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. The amount paid was; $200.00.Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at ***. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll- free number consumers may call if they suspect they have been a victim of fraud.When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed by you with Western Union on January 10, 2020, fraud case number: ***Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: ***.You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
The funds were not paid out and the store manager will confirm that he did not give out the money.
Sincerely
I purchased a 400 wu mo at Sunoco mini mart aplus 7/11 store in pgh pa they no longer are affiliated w wu moders and could not provide me the register receipt I mailed the tracking number receipt from the 400 money order to wu on the 11th of dec 2019 I want my money asap thanks
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 2/21/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you are trying to obtain a refund for a money order.Western Union has been unable to investigate the Money Order in question. Please be aware that we have made attempts to call you and contact you via email at the email address you provided in your complaint. In the communications that were sent to you, we requested that you provide Western Union with additional information in order to process your Money Order refund request. Western Union has not received a response from you to date. As a result, we are unable to process your request at this time. In order to proceed in processing your request, we will need the money order number that you are referring to in your complaint.I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 7:00 AM to 2:00 PM (U.S.-Mountain Time), Monday through Friday. Sincerely
Western Union totally scammed me. They cancelled a transaction I made, "for security reasons", which is good, but they kept the money, When I talk to them they agree I am due a refund of 212.00 dollars and direct me to pick it up. When I get there it is not available. They tell me to try a different location but I have tried 4 different places 5 different times. They are keeping the money so beware of this company and never use cash, like I did.
Awful. Absolute ***. Never again. Over 50 phone calls with non english speaking staff just to get the run around. I finally got my money back, but it was a fight for sure. Never again will I use this awful service, not matter what. I'd just assume fly to the person and hand deliver the cash needed.
I was part of the $586 Mil. settlement. When I was scammed, the police asked me to ask W.U. to give me the address of the one who withdrew the money, BUT THEY REFUSED. Then came the class action suit, and I rcvd from *** who were taking care of the settlement, a form by mail and another by e-mail, which were filled and returned to them, as well as I rcvd a confirmation e-mail from *** that my case has bees registered with them under case # WUU-10037603-7, for the amount of$2375, and was told that it may take a year to get the refund. It's almost two years now, and haven't heard back from them, despite many letters and telephone calls, to ***, who are rated as (F) with Revdex.com. I called W.U. many times and they say that they have no record of me!!!??? I don't know who is the scammer here, is it the one who withdrew the money, or W.U., or the Lawyers who took the money and didn't refund it to the customers !!!!!!
Western Union Reference Number: ***Dear ***,
Western Union is writing in response to the
complaint we received from you dated 2/10/2020 which was addressed to our
corporate headquarters. In your complaint, you indicate that you are requesting
assistance to your claim under #WUU-10037604-7 which was filed through the
Department of Justice web portal. You indicate that you have contacted Western Union
several times but you were advised there is no record of your claim.
We apologize for the delay in our response.
Please be aware that Western Union does not have the ability to check for any
updates to your claims with the Department of Justice. No claims will be
processed by Western Union and no claims are in Western Union’s systems. Pursuant to the terms of the settlements reached between Western Union and
the United States Department of Justice (DOJ) and other United States
government agencies, there will be a process by which persons who were
fraudulently induced to send money via Western Union money transfers can seek
reimbursement for their loss. The website related to the DOJ matter is: https://www.westernunionremission.com . Please check this
website for information on the remission process, details on victim
eligibility, and instructions on filing a remission petition in this matter.More information
regarding the remission process, including eligibility criteria, updates, and
frequently asked questions is available at www.WesternUnionRemission.com
or by calling (844) 319-2124. *** & Co. LLC is serving as the remission
administrator in this matter.The deadline to
submit Petitions for Remission was Thursday, May 31, 2018. *** will
continue to accept Petitions, but late filings will be subject to review at a
later date and at the sole discretion of the Department of Justice.
However, if you receive a petition from *** in the future, please check the
deadline on the petition you receive as it may have been extended.
If you think you may
also have a claim under the DOJ settlement, you should contact the DOJ claims
administrator at *** or *** to pursue that claim or ask any questions, including
questions about whether the deadline for submitting a claim has past and any
updates.
Determinations of remission eligibility have
not yet been issued. The DOJ, FTC, and the claims administrator will NOT
request petitioners pay any money to the administrator or anyone else in
connection with the petition for remission process. If you receive such a
request, it is fraudulent and should be directed to ***.
Over 180,000 petitions have been received in the Western Union remission
process. The claims administrator is currently reviewing and evaluating
all submissions to determine eligibility. If your petition is deficient, the
administrator may contact you by mail to explain the deficiency and seek
additional information. After the petition review is complete, recommendations
will be provided to the Department of Justice for final decisions. Due to
the large volume of petitions submitted, it is anticipated the petition review
process will continue into 2019. Payments cannot be issued until all
petitions are reviewed.Western Union considers this case closed. If you have you
have any additional questions or concerns regarding this complaint or
resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: I rcvd a call from an agent (after my business hours), I returned the call 4 times and asked for a call back, but it never happened. I called the corp office and they told me that they are going to send her an e-mail to call me back. I asked for her e-mail, they said they cannot give it to me. So, what am I supposed to do, just sit and wait for her excellency to call me back !!!!
Sincerely
I went to a local WesternUnion kiosk in RiteAid. I transfered $5,000.00 to a relative in Lousiana. The transaction fee was $135. The transaction was approved by WesternUnion and I was given a reciept. I left the store and 15 minutes later I recieved a text message stating the transaction was put on hold and I needed to contact WesternUnion. I called WesternUnion and they told me they do not do transactions to Lousiana. I asked for a refund. They told me to go back to the RiteAid for a refund. The RiteAid told me they do not have that kind of money in the store. I called WesternUnion back. They then sent me to a TCF Bank. I went to the TCF bank and they told me they do not issue refunds over $5,000.00. I called WesternUnion again. They said they would issue me a refund check in 7 to 10 buisiness days. I asked if they could do two refund checks, one for $5,000.00 and one for $135 to keep under the limit requirement that the bank has per transaction. WesternUnion said no. They said I would have to wait for 7- 10 buisness days to get my money back. They took my money knowing they did not service Lousiana. They should not have approved of the transaction to a state they nolonger service. In addition, They have pay out centers that they do not even know what the payout limits are. What is most shocking and frustrating is that WesternUnion is in the buisiness of getting money to people within minutes. So why do I need to wait 7-10 buisness days to get my money back from WesternUnion? I am not confident they will give me my money back. I have spoken to a represetative at their coporate headquarters and all they could tell me is that they will review my case in 24 hrs. Not good enough. They took my money under false pretenses and now refusing to refund me in a timely manner.
Dear ***,Western Union is writing in response to the complaint we received from you which was addressed to our corporate headquarters.Please be aware that Western Union has made multiple attempts to contact you via email at the email address you provided in your complaint. In the email communications that were sent to you, we requested that you provide Western Union with additional information in order to process your request; Western Union has not received a response from you to date. As a result, we are unable to process your request at this time.Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person.For this decision to be further reviewed, please complete the enclosed Consumer Questionnaire and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
· Validation of your source of income· Purpose of sending or receiving funds· Relationship to the counter partiesYou may send this information to *** or mail it to:Western Union Compliance DepartmentP.O. Box 7000Englewood, CO 80155-7000Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,
The Western Union Executive Resolutions Team
I received a due diligence letter in the mail on Jan 13,2020. In this letter it dated December 31,2019 and stated that I had to mail photo copies of all my personal ID by no later than Jan 31,2020 or I forfeit the money owed. I should also mention that this letter barely came to me as the address they used was wrong(I suspect they were hoping not to find me). In this letter it also stated that 6 years ago a payment did not get recieved.( I mean in 2014)! Who on this planet is allowed to wait 6 years before contacting the sender that money did not get recieved!!!! It's a good thing that I never moved. So I have called a number provided on the letter several times with only the same outcome, no one knows anything, can't find any information on this matter, and the department will get back to you shortly if I leave an email with the one provided on this letter. So that's what I did! Now I get an automated email return with a case number and stating they will contact me back within 24 hours. Well it's been 36 hours now and I've sent another email only with the same thing happening.
I also went down to an agent(***) who also can not help as they can help if I had the original money control number.
This company is trying in every way possible to keep that money by 1: waiting 6 years for me to know about it 2: only giving me 14 days basically to try and resolve by mail 3: Asking me to send all my PERSONAL IDENFICATION AND PROOF OF ADDRESS in the mail!!! 4: not contacting me back about this matter in hopes to let the time frame elapse and keep the money.
I believe this company to be close to very criminal and we will see what happens next.
Dear ***
Western Union is writing in
response to the complaint file through the Revdex.com regarding a
refund of a money transfer that you initiated in 2014. You feel as if Western
Union was trying to keep your money as we took 5 years to inform you of your
uncollected Money Transfer.After investigating your
complaint, we can determine that there was no faulty service on Western Union’s
end with the notification of your uncollected funds. You were notified of these
uncollected funds after 5 years due to laws which require Western Union to hand
these funds over to the government as unclaimed property after a certain period
of time depending on each state or country. Western Union does not cancel or
refund your transaction unless requested by your or if rejected by the
receiver. In this case, you never contacted Western Union for a refund prior to
us sending you a notification of these unclaimed funds before they were sent to
the State’s treasurer’s office. Please refer to Western Union’s terms and
conditions for further details www.westernunion.com.Please be advised that a
refund was issued via check to you on February 4, 2020 and it was sent to your
mailing address in Canada. Please note that mail refunds may normally take
between 7-14 business days for delivery, excluding holidays. If the check has
not been received within the allotted timeframe, please contact us directly at
the number or email address referenced below so we may further assist you.We sincerely apologize for any
inconvenience you have experienced with the specified Western Union transaction
and in using our services. It is our hope that you will not base your opinion
of us on this incident, but that you will give us another opportunity to
provide you with the high quality service that has made Western Union a global
leader in the money transfer industry.Western Union considers this case closed. If you have you
have any additional questions or concerns regarding this complaint or
resolution, please contact our Corporate Headquarters at , and
provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,Executive Resolutions DepartmentWestern Union
On January 23rd I went to Dollar General in *** Wisconsin to the Western Union agent there to send $750 to a family member in Nigeria, the person ran out of money and needs a total of $1500 in order to get their ticket to come back to the US. Also on the same day I went to Walgreens in Portage Wisconsin and sent over another $750 for a grand total of $1500. On Monday January 27th I found out that there was no money there waiting for pickup. I called Western Union and asked them what happened and they told me that they cancelled the transaction, but I could go to Sun Prairie, Wisconsin to get a refund and resent the money again. Today, January 29th I did just that and found out that Western Union will not give me my $1500 back and will also not reimburse the agent. Prior to this I have gone to 6 or 7 different Western Union places and the transactions are always cancelled. All I want is my $1500 back.
Western Union Reference Number: ***
*** This is in response to the rebuttal to a
complaint you filed with the Revdex.com. In your complaint, you
indicate that: you have attempted to collect two refunds for the total amount
of $1500.00 USD and the paying agents were unable to pay out your transaction’s
since they did not have enough cash available. Western Union was unable to send your money
transfers, for your protection, because we believe that you may have been a
victim of consumer fraud or an attempted scam. For this reason, we refunded
your transaction for the full amount. Based on our phone conversation held on
February 3rd, 2020 you indicated that you have not been able to collect
your refunds because the Paying Agents did not have the amount available. For
your convenience, we offered to send you an overnight check and you agreed to
accept it as a method of reimbursement. On Feb 4th, 2019 we provided you with the Fedex
Tracking number containing your refund check over the phone.We
sincerely apologize for any inconvenience you have experienced with obtaining
the specified Western Union refund and in using our services. It is our hope
that you will not base your opinion of us on this incident, but that you will
give us another opportunity to provide you with the high quality service that
has made Western Union a global leader in the money transfer
industry. Western
Union considers this case closed. If you have you have any additional questions
or concerns regarding this complaint or resolution, please contact our
Corporate Headquarters at ***, and provide the Western Union Reference
#: ***. You may also email us at *** Sincerely,The Western
Union Executive Resolutions Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchase a MO and the payee never received this payment and paid the service fee to process a tracer which show MO was cash but no signature on the back or any identification therefore request for a refund which takes 120 days and as of 08/19/19, have not received my refund of 456.00 and when contacting WU customer service they spin me around in circle stating the bank must process their request in order for me to receive a refund. I paid for WU services for this MO and now they are not honoring their process terms and fees. Please assist me further in this process for my money to be returned along with a formal complaint against this company.
Complaint: ***
I am rejecting this response because:
Thanks for the information,unfortunately this does not comply with my refund request nor excuse western union which is the logo symbol on the purchase money order and should not get away with no responsibility as the payee whom except my cash funds.
Sincerely
Dear ***:We are writing in response to your Revdex.com (Revdex.com) complaint. In your complaint, you expressed concern that your Western Union Money Order was cashed, but the intended payee never received the payment. You are requesting a refund of your money.Western Union has investigated this matter and our records show that money order 17-776263832 in the amount of 456.00 was cashed May 29, 2019. Per your request, a money order tracing request was received and processed on July 23, 2019 and we provided you a copy of the cashed document. You later requested to initiate a forgery claim and those documents were received on August 29, 2019 and sent to the Bank of First Deposit (BOFD) which is SUNTRUST Bank on September 20, 2019. As the BOFD, SUNTRUST is responsible in determining if the cashed money order was forged, and if so, the money order refund would come from them. Unfortunately, SUNTRUST BANK did not respond to the initial forgery claim; therefore, we sent another request on January 16, 2020. Usually resolution for forgery takes 90-120 days, however we cannot control or expedite this procedure as it is SUNTRUST Bank’s decision. Future disputes should be directed to BOFD SUNTRUST Bank.We greatly appreciate your business. Please accept our apology for the inconvenience this matter may have caused you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 83815362. You may also email us at [email protected],The Western Union Executive Resolutions Team
For over a year, I have been sending support for my Daughter and Granddaughters when the need to help arises. Over the past few weeks, the Advertised Statement for "Money in Minutes", has not helped us.
We are now faced with money sent being put on hold. This has caused a tremendous amount of difficulty for my Daughter to wait hours instead of minutes to receive money that I have sent. Instead I now am forced to call the Customer Support to find out why my money was placed on hold. It took from 6:30 pm eastern time until 8pm eastern for my Daughter to get "Money in Minutes"! That Statement made by Western Union is not possible when my Family is forced to hang around at the only location nearest her. With Grandchildren in the Vehicle with her things could turn out for the worse for them. I am disappointed in the Service over the past 3 transactions which have forced me into going back home to call in because money was put on hold. This making it risky for my Daughter to have to wait around for the transaction to go through.
Western Union Reference Number: ***Dear ***Western Union is writing in response to the complaint we received from you dated 01/27/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of fees due to the funds not being immediately available for your receiver.Western Union has investigated your concern and determined that the transactions mentioned in your complaint were paid out to the intended receiver on the same day that the transactions were sent.Although all Western Union transactions are subject to additional review in order to further protect our customers, your transactions in question were available for payout in 3 hours or less which is categorized as "money in minutes."Nonetheless, we sincerely apologize for any inconvenience you and the beneficiary have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.As a courtesy to you, Western Union has added 150 points to your My WU® account. Your My WU® account currently has a balance of 407 points. These points are available for your immediate use and must be used within one calendar year.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
Western Union has not addressed my concern for (why my transactions are now being placed on hold) whenever I send Money in Minutes.
There is no reason why my Transactions that I send to my Daughter should be placed on hold.
Placing the transaction on hold, is causing difficulties for my Daughter to hang around a not to desirable area longer than needed.
For over a year, my funds were never put on hold and now all of them are!
I need an explanation as to why my Transactions are being placed on hold every time I try sending funds to my Daughter?
Sincerely
Western Union Reference Number: ***Dear ***Western Union is writing in response to the rebuttal we received from you dated 02/03/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting specific details as to why your transactions were being placed in a hold status requiring additional review.Western Union has investigated your concern and determined that the transactions mentioned in your complaint were paid out to the intended receiver on the same day that the transactions were sent.Although all Western Union transactions are subject to additional review in order to further protect our customers, your transactions in question were available for payout in 3 hours or less which is categorized as "money in minutes."We cannot provide you with any additional information regarding this matter due to legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories. We are committed to and have a history of showing utmost respect for our consumers, both sender and receiver. That respect for our consumers plays a critical role in the controls and protocols that Western Union has in place to help protect consumers against potential and actual fraud.Nonetheless, we sincerely apologize for any inconvenience you and the beneficiary have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I have called Western Union to make a payment to a bill United Illuminating Co. I called to make a payment but when the payment had gone through I was told that there was an error the account number was wrong. But upon checking me bank account I noticed the payment was taken three times for $203.00 each. So I called the billing company. They stated they did not see or receive the payment. So I went to a store location and made the payment with a separate account with a person and received a receipt and the payment processed. So I waited to see if the other payment would process and they had not. I called western union 6-9 times asking for a refund. I have been told and error. I have been told the refund has processed. I have been given conformation numbers. I still have not had the payment applied to my bill. When checking the Western Union app, it list four transaction one not available and three showing available. I am asking for the refund of $609.00 to be refunded back to my checking account. Yet each time I get and error, call back in 1 hour, or a new conformation number and to wait again 24-48 hours. I would just like a refund!
Western Union Reference Number: 83664716Dear ***,Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com.In your complaint, you indicate that you were charged multiple times for a Quick Collect transaction.Our records indicate that you have been previously instructed to contact your bank regarding the following transfer numbers ***, ***, and *** since there was a charge back. Meaning, that your funds have already been returned to your account. You will need to contact your bank to open an investigation into why your funds are not reflected in your account.If the bank is still not helpful, we will require that you provide us with a copy of your bank statement from November to current date so we may validate that the charges were not returned.For transfer 0899873160, a refund request has been requested from the biller for reversal and we are waiting for their response, if you wish to expedite this request you will need to contact the biller directly.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #83664716. You may also email us at [email protected],Lisa ***Executive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line: +1 732-694-2131Tell us why here...
Complaint: ***
I am rejecting this response because:When alerting my bank of the error a temporary credit was applied to the account until further matters were investigated. On January 21, 2020 my bank USAA advised that no error had occurred and my temporary credits were reversed and the funds again missing. I can submit my January 2020 statement along with my November 2019 statement showing all three western union drafted and the temporary credit issued.
Sincerely
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you which was addressed to the Revdex.com.In your complaint, you indicate that you were charged multiple times for a Quick Collect transaction.Our position in this matter has not changed and we must reiterate that our records indicate that you have been previously instructed to contact your bank regarding the following transfer numbers 415-664-8759, 418-417-9771, and 004-311-7456 since there was a charge back. A charge back means that your funds have already been returned to your account by your bank.If further assistance is needed regarding the 3 above mentioned transactions, we will require that you provide us with a complete copy of your bank statement from November 15th to current date so we may validate that the charges were not returned. The documents you have provided are not sufficient since they are incomplete.For transfer ***, a refund request has been requested from the biller for the reversal of the $203.00 USD and we are waiting for their response, if you wish to expedite this request you will need to contact the biller, UNITED ILLUMINATING, directly.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #83664716. You may also email us at [email protected],Lisa ***Executive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line: +1 732-694-2131
Complaint: 14116785
I am rejecting this response because:the chargeback that was originally given had been revered and the credit was taken away due to
the bank finding that there was no error. I was advised to reach back out to WesternUnion for the missing funds.
Sincerely
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the rebuttal we received from you which was addressed to the Revdex.com. In your complaint, you indicate that you disputed several transactions with your bank; however, upon completion of their investigation they decided to credit the funds back to Western Union. You would like Western Union to assist you with a refund for these funds.Our position in this matter has not changed and we must reiterate that our records indicate that you have been previously instructed to contact your bank regarding the following transfer numbers ***, and *** since there was a charge back. A charge back means that your funds have already been returned to your account by your bank.If further assistance is needed regarding the 3 above mentioned transactions, we will require that you provide us with a complete copy of your bank statement from November 15th to current date so that we may validate that the charges were not returned. The documents you have provided are not sufficient since they are incomplete and we are unable to open some of the PDF files you have sent.For transfer 089-987-3160, a refund request has been requested from UNITED ILLUMINATING for the reversal of the $203.00 USD and to date we have not received a response, if you wish to expedite this request you will need to contact the biller, UNITED ILLUMINATING, directly.Western Union considers this case closed.If you have you have any additional questions or concerns regarding this complaint or resolution, please contact me directly with the information that has been provided below.Sincerely,Lisa ***Executive ResolutionsWestern Union7001 East Belleview Avenue, Denver, CO 80237Direct line: +1 732-694-2131
I sent money using weatern union to bank of the west on January 9, 2020. At 3:38 PM est time. The tracking number (mtcn) is ***. The city code is *** and the loan # is ***. I called bank of the west a few days later to confirm they recieved payment. And I gave Bank of the west the tracking number from western Union. They never recieved the 40.00 payment I sent through western Union. So I call western Union and keep getting the run around. I been calling bank of the west to see if they recieved the payment, and they keep telling me they never got anything from western Union. I call western Union 2 times a day for the last 2 weeks and they keep saying to me that they sent the money and it*** fault. Bank of the west never got any payment and everyday that goes by my account is late and getting charged interest for late payment. I just got off the phone with western Union and jessie employee number *** supervisor couldnt help me with getting back my money. My 40 dollars. And keep saying it*** fault and didnt want to help me get my refund and couldnt care less what happens with my account. I just want my money back and the late fees waived. Can you please help me and file a report against western Union and its practices. I will never use western Union again in my life. The last 2 and a half weeks has been hell for me and I contacted bank of the west and western Union over 20 times. I dont understand stand how something so simple got missed up and losted. Please launch a full investigation into this matter and please contact me on my cell phone ***. Thank you
Dear ***Western Union is writing in response to the complaint
received through the Revdex.com. In the compliant, you indicate
that you sent a Bill Payment through Western Union in order to pay a loan;
however, after many follow ups with the biller they indicated that they did not
receive the funds from Western Union.Please be advised that we have investigated
this matter. Our records indicate that on January 09, 2020 you initiated a
payment via MTCN *** for 40.00 USD to Bank of the West and the
transaction funds were immediately transferred to the biller as directed. We
reached out to the Biller, and they confirmed that the payment was successfully
credited to your account on January 29, 2020. We are requesting feedback from
them to confirm the reason why they took 20 days to credit your account the
funds. Please be advised that this was not a delay on Western Union’s end since
the funds were delivered to the biller as requested; however, they are
responsible for applying the payment to your account which was not done until
January 29, 2020 as aforementioned.Despite Western Union not being the
reason for the delay of your transfer, we decided to compensate you for
inconvenience experienced as a valued Western Union customer; thus, we have
provided you with a Good Will Concession and a promotional code for your next
payment. The information was provided to you
via a separate cover.We sincerely apologize for any
inconvenience you have experienced with the specified Western Union transaction
and in using our services. It is our hope that you will not base your opinion
of us on this incident, but that you will give us another opportunity to
provide you with the high quality service that has made Western Union a global
leader in the money transfer industry.Western Union considers this case closed. If you have you have
any additional questions or concerns regarding this complaint or resolution,
please contact our Corporate Headquarters at ***, and provide the
Western Union Reference #: *** You may also email us at
***.Sincerely,Executive Resolutions DepartmentWestern Union
Western union uses false advertisement when it comes to sending money to a bank account.
I myself was not close to my own bank or a shared branch of my bank so I contacted my bank and western union to see what I could do to deposit $500 dollars directly into my bank account. After carefully reviewing the Western union website and information about sending money in person to a bank account and how it would be immediately deposited into my bank account. I took my $500 dollars cash to a local bank that provides western union services and wired the $500 dollars from myself to my own bank account. This was today( 25 Jan 2020@10:21am)
After an hour of not seeing my money deposited into my bank account I contacted western union customer service on the phone. At that time that’s when I was informed that my money would not be deposited into my bank account until the next business day which would be Monday Jan 27,2020. Had I know that I could have just kept my money in my pocket and just waited until Monday to use western union to send the money to my bank account. I only went with western union for this type of transaction because they state on there website that it would go in my account right away.
I
I am totally disappointed in this company and after being a customer for many years I would never use there services again or recommend them to anyone in the future.
Dear ***:Western Union is writing in response to the complaint we received from the Revdex.com (Revdex.com). In your complaint, you indicate that your January 25, 2020 direct to bank money transfer was not immediately deposited into your receiving bank account. You stated that we need to indicate in our advertising the delays that occur on weekends.On January 25, 2020 at 11:21 AM Eastern Standard Time, a direct to bank money transfer was initiated for $500.00 to *** in United States.On January 27, 2020 at 7:54 AM Eastern Standard Time, the funds were deposited to the name of *** in United States.Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For Internet and Telephone Services you must use a credit or debit card issued by a U.S. bank. Qualifying PIN-based debit cards are accepted at participating Agent locations. A card issuer cash advance fee may apply. See Send form or online Terms & Conditions for details.Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.We greatly value your business. Please accept our apology for the delay and inconvenience this matter may have caused you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team
We have an issue that we need assistance with resolving. My daughter purchased two Money Orders from Von’s Grocery store on 12/16/2018, one for $1000.00 and one for $351.84. The money orders were purchased to pay her rent but she was told that they did not accept money orders. She them went back to the purchaser and they advised that they do not refund on Money Orders. We tried to deposit it in my husband account but the bank would not accept it and now they will not return the money orders. We either need out money back or the money orders to be reissued due to we have not been able to use them and the bank will not return them. The money order for $1000.00 and $351.84. We call customer service and all they keep saying is we need to pay $60 and they need the paper copy. We do not have the paper copy due to the bank
Will not release it and western union want to charge $60 to process the refund if we had the stub. I need assistance with getting my $1357.84 back. I can provide banks statement that it was purchased from my account.
Dear Majestyk ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Our records indicate that we received your original money order refund request via email and the appropriate business unit processed your request on February 10, 2020. In addition, please know that Western Union issued a refund checks to the mailing address you provided in your request:***
***
***
Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted time frame, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: ***. You may also email us at [email protected]
Sincerely,The Western Union Executive Resolutions Team
On many occasions I have used the money in minutes but instead of minutes it turns out to be the next day! I pay for the service and I expect for the service to be provided.
I used the money in minutes to send money today at 3:15pm and when my daughter tried to retrieve the money at 7:00pm it was declined so after sitting on hold for an hour and answering 15 personal questions the money was released but by them the money center was closed by then, so payment can't be completed till the next day.
Money in minutes means just that
Western Union Reference Number: ***Dear ***Western Union is writing in response to the complaint we received from you dated 01/24/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you were requesting a refund of fees due to the delay in availability of your transaction.Western Union has investigated your concerns and determined that your money transfer was placed on a secure hold as a precaution to help protect you from possible consumer fraud. Once the necessary validation is completed, it can then be determined if your transaction is authorized and made available for pick up. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future.In regard to the availability of the funds, the date available will be displayed on the receipt. Service and funds availability depend on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, Agent location hours, and differences in time zones. We have confirmed that your transaction was made available to your receiver four hours after it was initiated which would be categorized as available in minutes.We have made three attempts to contact you by phone on 01/28/2020, 01/30/2020, and 01/31/2020. We also attempted to reach you by e-mail to discuss your concerns but Western Union never received a response.Western Union truly values your business and sincerely regrets any inconvenience you have experienced as a result of the aforementioned compliance process.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: 83664164. You may also email us at ***.Sincerely,The Western Union Executive Resolutions Team