The Western Union Company Reviews (%countItem)
The Western Union Company Rating
Address: 7979 E Tufts Ave, Denver, Colorado, United States, 80237
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I am going to make sure that the entire world finds out about the injustice that western union is committing, denying me the possibility of sending money to my daughter who is in the Dominican Republic studying and cannot come back to the United States now due to the coronavirus. I'm going to all the social networks so that everyone knows. They state that I failed the checking thing. I am been a customer of Western Union since 2005. I have never had an issue, I am a completely legal person and I use this company to send money to my family. Today when I need it more, they denied the transaction. My daughter is with no money in Dominican Republic, she is about to be kicked out of her apartment, she has not even money for food. This injustice have to be spread so the entire word knows about it. Thank you.
I want to know how much I made as a transfer last year to put it in my taxes. I contacted Western Union and I sent them the form, but they said it will take 21 days. I spoke to the manager, her name is Maite, March 10, 2020. I can not wait for all this time. I only need the total amount, and the proof later. she said I did 15 transactions, this means she saw them but she refused to give me the amount and I can add them. this made me upset because it is easy for her to tell me. There is no excuse. I begged her to tell me asking for any proof to confirm my identity, but she was very cold towards me. She refused without a reason.
Dear ***Western Union is writing in response to the
complaint we received from you through the Revdex.com regarding
your transaction history.We have investigated this matter. Please be
advised that Western Union requires that customers provide us with additional
information via our Customer Access Request Form in order to provide a
transaction history for all Western Union Money Transfers that have been
sent/received.Western Union received your information and
the request was processed. Our records reflect that the transaction history was
provided to you via e-mail on March 12, 2020.We have forwarded the information again via
separate cover in case that it was no received.Western Union has concluded its
investigation, however, if you have you have any additional questions or
concerns regarding this resolution, please contact our Corporate Headquarters
at *** and provide the Western Union Reference #: *** You may
also email us at ***.Sincerely,Executive Resolutions DepartmentWestern Union
I sent a payment for my *** card for about $3200 via western union on Feb 24th. The western union staff (Publix supermarket employee) put the wrong account number in the payment and I noticed immediately after receiving my receipt. They then proceeded to call western union to correct the issue. For some reason or another the issue wasn't corrected although I was led to believe it would be and wasn't an issue, since I didn't make any mistake and it was the employee at the store. Barclays says they haven't received the money and western union says they have. I have been playing phone tag for hours between western union and barclays. I have called multiple times. The response I get is baclays says it hasn't recieved any contact from WU and WU says the have sent multiple contact requests. This needs resolving, it is a big sum of money.
Dear ***Western Union is writing in response to the
complaint received from you through the Revdex.com.In your complaint, you indicate that you
initiated a Western Union Quick Collect transaction on February 24, 2020.Western Union has investigated this matter.
The correct account information was forwarded to the subscriber and they have
confirmed that the payment was located and applied to the account on March 9,
2020.We sincerely apologize for any inconvenience
you have experienced with the specified Western Union transaction and in using
our services. It is our hope that you will not base your opinion of us on this
incident, but that you will give us another opportunity to provide you with the
high quality service that has made Western Union a global leader in the money transfer
industry.Western Union has concluded its
investigation, however, if you have you have any additional questions or
concerns regarding this resolution, please contact our Corporate Headquarters
at ***, and provide the Western Union Reference #: ***. You may
also email us at ***.Sincerely,Executive Resolutions DepartmentWestern Union
I have been using Western Union to make my monthly mortgage payments to Select Portfolio Servicing. My monthly payment is about $2800. When I first elected to use Western Union, I was unable to set up the "pay bill" feature. I contacted WU on several occasions via website and phone. They came up with a whole plethora of alibis and excuses about why I was unable to set up payment, i.e. check with your bank, your credit card was denied, etc. In fact, I checked with the credit card issuer and my bank and was informed that there were no problems or impediments. When I called Western Union, they offered to execute the payment for me - for a fee of $130! Then, Western Union instructed me to go to a Western Union location, but there were unable to execute the payment as well. So, instead of making one payment of $2800 and paying a $15-20 fee for Western Union, I had to set up two separate payments of $2000 (with an $18.50 fee) and a separate payment of $767.37 (with an additional $16.50 fee). So, instead of having one simple payment, for the past several months, I have had to pay DOUBLE fees each month.
Most recently, when I made the $2000 payment to my mortgage company, the fee I was being assessed was now $79 (up from $18.50). Again, I contacted Western Union - without success. I even sent an inquiry on their website with the promise that "We'll attempt to contact you within 24 hours ". Well, that was all for naught. Just lies and empty promises. Nobody from Western Union ever contacted me within 24 hours, or even five days later.
What a disappointment!!!
Dear *** ,Western Union is writing in response to the complaint we received from you through the Revdex.com.Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones.Western Union has investigated this matter. When choosing a money transmitter, carefully compare the transfer fees. Fees may vary by brand, channel and location based on a number of factors. Fees are subject to change without notice. You may find additional information regarding exchange rates & fees at *** under our Terms and Conditions.At this time, we have confirmed that no errors were made by Western Union in regards to your transactions fees.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
Dear *** ,Western Union is writing in response to the complaint we received from you through the Revdex.com.Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones.Western Union has re investigated this matter. When choosing a money transmitter, carefully compare the transfer fees. Fees may vary by brand, channel and location based on a number of factors. Fees are subject to change without notice. You may find additional information regarding exchange rates & fees at www.westernunion.com under our Terms and Conditions.At this time, we have confirmed that no errors were made by Western Union in regards to your transactions fees. Our Pricing Team calculated the fees for the last four transactions sent ( Digital and Retail transfers) and they confirmed that the fees charged were calculated correctly.As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 910 points. These points are available for your immediate use and must be used within one calendar year.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: 88439639. You may also email us at [email protected],The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
1) Western Union has refused to accept responsibility for their gross negligence in assisting me in setting up bill payments to Select Portfolio Servicing. Instead of answers, they just came up with a whole plethora of alibis, excuses and fabrications
2) They have failed to explain why I was paying a $18.50 fee for payments to Select Portfolio Servicing, yet, the last time I paid the bill, that the fee was $79.00.
When I called the "headquarters" phone number, it was actually a call center in Central America.
Please have a director from Western Union headquarters in Colorado call me regarding this matter.
Sincerely
Western Union essentially stole money from my family. I say it is a theft because I paid money and received neither a product or service, nor and customer support from the company.
Let me explain. Western Union will also be able to see all my case details under Case ID. Which has apparently been resolved to THEIR satisfaction.
On February 14 2020 I placed a money transfer from their agent location to family members in Europe. The next day I was informed by those family members that the MTCN was not valid. Upon investigation at the agent location we found out that the MTCN simply didn't exist in WU systems. Remember that at this point I had been charged, and an MTCN provided on the receipt. WU Customer Service (after an hour of the agent location arguing with them) gave me the information to open a case ID for investigation. They said this process lasts between 2 and 4 hours.
So I opened a Case ID and sent an email with all relevant receipts, bank statement screenshots, etc. In the meantime, I don't have the money to replace what was lost so our family on the other end is suffering.
There was no sense of urgency from WU.
24 hours later, I called them. They needed another 24 or 48 hours, I let a couple days pass by and tried again. They needed another 24 hours. I called back the next day, they needed 4 more days. I waited 4 days, they needed another 24 hours.
They called me and asked me to get my bank to initiate a chargeback. My bank could do nothing since I paid the agent location and not WU directly.
I called WU back, again they need 24 more hours to investigate.
I called back the next day (today), and they told me there was a resolution to the Case ID - They did not receive the money so they cannot refund. What?
So to be clear here, I paid money for a transfer, was given all receipts including an MTCN tracking number, the agent location vould do nothing since an MTCN was issued; and my bank could do nothing since I paid the agent location and no WU, and WU won't do anything because they did not receive the money.
So, the money is just gone I guess. And both the customer service agent and the on duty Supervisor that was working Wed March 4 2020 at around 4pm MST could care less about that.
This is by far the absolute worst customer service I have received from any company, regardless of the type of service they provide. It is no way to conduct business. If I could give less than one star for the time, energy, and grief they have caused me in the last three weeks I would.
It is now my personal mission to make sure as many people as possible know how they choose to do business, and by doing that I hope to make the company lose much more money that they stole from me and my family.
Thanks for reading.
15 year customer blocked from using Western Union for unknown reasons.
Upon inquiring, I was told to fill out and return, via email, two pages of personal information. They are asking for private info such as birth certificate and marriage certificate. It is unsafe to request this level of private information in this manner. This will no doubt lead to more identity theft.
In my option, they are discriminating against individuals who need to use the service to help love ones.
I purchased a money order Feb 8 the money order was for 500 and lost. It has not been cashed I sent the documents Westernunion said to do. I email and call everyday everyone is rude and keep telling me the didnt receive my paperwork I have to wait. I told them I need my 500 back I'm getting evicted but they cut me off and say they need the paper work I sent it allready I am the purchaser I need my money
Dear ***,
Western Union is writing in response to the complaint we received from you which was addressed to our corporate headquarters.Our records indicate that we received your original money order refund request on 03/09/20 and the appropriate business unit processed your request on 03/10/20. Please be aware that a refund check was issued to the mailing address you provided in your request.Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: 86795037. You may also email us at [email protected],The Western Union Executive Resolutions Team
My Bank "Peoples Choice Credit Union, Australia" transferred AU$3000 / US$1941through Western Union to my trading account at Wells Fargo on the 2nd February 2020 and being the 4th March 2020, the funds have not arrived in my account. I have been in touch with my bank numerous times over the past 4 weeks and they tell me the funds have been transferred and they are waiting to hear from Western Union. I have called Western Union and they referred me back to my bank for information. After spending $98 for a service to transfer funds that have not arrived, this is not good enough as I am losing income on a daily basis. Your support in this matter would be much appreciated.
Dear ***,Western Union is writing in response to the complaint we
received from you through the Revdex.com.Western Union has investigated this matter and we have
identified that you are not a direct Western Union Business Solutions customer
but instead a customer to one of our Financial Institution Clients thus we are
unable to release any information related to the investigation performed as
Western Union does not have a direct relationship with you. We strongly recommend you follow up with the remitter of
the funds in order to further clarify what occurred and required next steps as
we cannot release any details to you.Western Union has concluded its investigation, however,
if you have you have any additional questions or concerns regarding this
resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at [email protected].
Sincerely,The Western Union Executive Resolutions Team
I purchased several Money Orders for the purposes of paying my rent. The Money Orders were returned to me and marked as received but not cashed. I have been trying to get a refund from Western Union since November of 2019. Although their website claims that refunds require up to 30 days for processing, it is now March 2020 and I continue to be jerked around by the employees of Western Union. At this point, this qualifies as theft. I have no idea when or if I will be refunded, and am considering taking legal action.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. Our records indicate that we received your original money order refund request and the appropriate business unit processed your request .Western Union issued a refund checks on 3/4/2020 in the amount of $1500.00.The aforementioned refund checks were issued to the mailing address you provided in your request and they were sent via overnight delivery:***
***USAOn March 03, 2020 you contacted us because you were not able to cash the checkS at Wells Fargo since it was marked "For deposit only" and you do not have an account with this bank. In addition, you expressed that depositing the checks on your account was not an option since it would take up to 10 days to be reflected, thus you requested to know if a cashier’s check could be issued. We confirmed with our Money Order Department that a cashier’s check would be issued only within 5-7 business days. We attempted to contact you on 3/6/2020 and 3/9/2020 to know if you wanted to us to proceed with the cashier’s check; however, no response has been received from you to date.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #:***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I tried paying my rent using a money order with western union. I needed two money orders, this is important later on. The money orders were stolen from the front office box where people in my complex drop their rent off. There was a police investigation which retrieved the copies of the money orders and it was found out that these were forged and illegally used by someone who was not intended to use them. I went through a long and complicated process in order to try and stop payment of said money orders and was unsuccessful and ultimately tried to get my money back from Western Union. They sent me forms to fill out. I had to attach the police reports and affidavits of what happened and notarized. I only received one of my checks back and the other I got a letter saying it could not happen. This is illegal and I should have my money back, they should have never allowed a money order that was obviously tampered to be used. This is on Western Union. They even agree, a.k.a. they refunded one already.
Western Union Reference Number: ***
Dear Mr.,
Western Union is writing in response to the complaint we received
from you dated 3/2/20 which was addressed to our corporate headquarters.
In your complaint, you indicate that you purchased two Money Orders which were
both forged and cashed. You then, submitted a Forgery Claim and you
only received a refund for one item. You are requesting a refund on the second
MO # ***
As per our phone conversation held on 3/5/2020, JP MORGAN provided
us with the denial letter stating that they cannot investigate this matter
further as penalty of perjury (Forgery Affidavit) must be sent with all claims
and must be dated within lats 30 days. The
Forgery affidavit was notarized on June 17th, 2019;
however, we did not receive your documentation until September 20th, 2019. Thereafter a denial letter was sent to you on December
5th, 2019.
In order to re-open this case with JP MORGAN, you provided us with
a newly filled, signed and notarized forgery form on 3/5/2020. Please note
that Western Union will be acting on your behalf to collect the funds from
the Bank of First Deposit (BOFD), JP Morgan. Final determination will be made
by the BOFD after conducting their internal investigation.
Please
allow 30 days from the date you return the affidavit of forgery before making
any inquiries. The average time to resolve a forgery claim is 90-120 days and,
in most cases, a BOFD will not provide a resolution prior to 120 days. Western
Union cannot expedite this process since it is fully conducted by the BOFD.Western
Union has concluded its investigation, however, if you have you have any
additional questions or concerns regarding this resolution, please contact our
Corporate Headquarters at ***, and provide the Western Union Reference
#: ***. We will re-open your case once a response is received from
BOFD. You may also email us at *** Sincerely,The Western Union Executive Resolutions Team
I was contacted by this company called riverside lending group after looking for a loan. they stated a cosigner was needed or prepayment for thr first 3-4 months in the amount of 450. I waited until I got paid and was advised to send the 450 to *** in canada that was my privatw lender . after sendint I was told I needed to send another 400 because of my credit . so I sent it due to my sister committing suicide and my son needing aurgery I was just desperate. after sending the 400 I was then asked to send another 500 . advised I did not have that and was told id get a refund. I asked for documents and never received them. I was told 25-30 days for the refund . I told them that I couldnt wait as that was my whole paycheck they said it would be expedited and I should see it by the 3rd yet no confirmation was sent. I continued to call wnd then the number was disconnected so I looked on the website and googled the fax number two other companies came up . I called western union the same day the money was sent and they denied my claim . im here stuck with nothing and nobody can help me. these companies are the same people wnd I called each one . I desperately need help getting my funds back
Western Union Reference Number: *** Dear ***Western Union is writing in response to the complaint we received from you which was addressed to the Revdex.com. In your complaint, you indicate that you sent 2 payments to a fraudulent loan company to secure a loan.Western Union has investigated your concerns; our records indicate that in February 2020, you sent 2 transactions from the United States totaling $850.00 USD to a consumer located in Canada.MTCN: On 2/20/2020, an online money transfer was initiated for $400.00 USD to *** in Canada.On 2/20/2020, a person a person with identification bearing the name of *** went to an agent location in Edmonton, Canada to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. The amount paid was; $427.5 CAD.Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.MTCN: On 2/20/2020, an online money transfer was initiated for $450.00 USD to *** in Canada.On 2/20/2020, a person a person with identification bearing the name of *** went to an agent location in Edmonton, Canada to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expected. The amount paid was; $481.01 CAD.Please be advised that based on the investigation results, Western Union has determined that you are not eligible for a refund.Please note that all Western Union money transfers require the Money Transfer Control Number (MTCN) as well as a valid government issued Photo Identification(s) in order to be released for payment.Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at https://www.wu.com/fraudawareness. Also, Western Union’s website and the Send Money forms provided at the agent location also contain a toll- free number consumers may call if they suspect they have been a victim of fraud.When a consumer reports to Western Union that they believe to have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, a fraud report was filed with Western Union on 2/20/2020 via fraud case numbers: *** and ***.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at [email protected]. Sincerely,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:
I have documents and emails . I can’t accept this when it may have been dumb. but please understand how much I’m going through . Even some of it back would help right now . Please somebody can do something. I already lost my sister I cannot lose my son cause someone wanted to scam me
Sincerely
I purchased a money order for 775.00 for my rent on January 11, 2020 some how the money order came up missing. I followed the protocol for lost money order and sent in the back of the money order info filled out along with $15 processing fee. It’s been over 30 days no one has contacted me. Every time I check the status they say it’s getting sent to a supervisor. They had me email copies of my money order and receipt of $15.00 money order and they’ll send an automated reply stating they’ve got my email and hours later it will send that the *** has a delay and email is not sent. I still haven’t received a refund for my money order and it’s been way over 30 days. I feel like western union stole my 775.00 and customer service is not helping me resolve it.
I’m asking for a refund for my lost money order. That’s has been over 30 days with no resolution
Dear ***Western Union is writing in response to the complaint we received from you through the Revdex.com.Our records indicate that we received your original money order refund request and the appropriate business unit processed your request on 02/27/2020. Western Union issued a refund check via the following check number(s): $*** in the amount of $775.00.The aforementioned refund check was issued to the mailing address you provided in your request:***
***
Please allow 7-14 business days to receive the aforementioned refund checks via mail. In the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** . You may also email us at ***<***:***>.Sincerely,The Western Union Executive Resolutions Team
We order transfert of $300 from Palo Alto, CA to Hong Kong where our son goes to school. We went to the Walgreens store in Palo Alto WU # *** located at ***. We paid cash $300 + $30 transfer fees = $330.
MTCN:
Our son went to pick up the money several times and he was always told the number was not valid. When we check online we also find that the MTCN number is invalid.
When called the customer service line and were told a refund of $330 (including service fees) would be sent to us. We called several times and nobody could help us.
Only now did we start reading the reviews and realize that there are a lot of complaints against Western Union!
Western Union Reference
Number: ***
Dear Mr.,
We are sorry to hear about your complaint and
appreciate you bringing it to our attention for investigation. Western Union is
writing in response to the complaint we received from you via the Revdex.com dated 3/09/2020 which was addressed to our corporate
headquarters. In your complaint, you indicate that you processed a money
transfer in the amount of $300 from Palo Alto, CA to Hong Kong where your
son attends school. When your son went to pick up the funds he was told the
number was not valid. Please note that according to our records your
money transfer was refunded on 10-SEP-2019 corresponding to Western Union
Money Transfer Control Number MTCN: ***. Your
refund is available for pick up at any Western Union agent location in California,
United States.Due to
security reasons we have provided you with further refund instructions via your
email on record. Please visit a Western Union location in California,
United States and complete a ‘To Receive Money Form. Please ensure to present a valid government
issued Identification when retrieving your MTCN. If you cannot claim these
funds within 30 days from the aforementioned issued date, you will need to
contact us at the number referenced below in order to be issued with a new MTCN.
Western Union is unable to proceed with this
investigation since the requested information has not been received. Once
gathered, please contact our Corporate Headquarters at 720-332-1000, and
provide the Western Union Reference #: *** and we will proceed
with further reviewing this case. You may also email us at [email protected].
Sincerely,
The Western
Union Executive Resolutions Team
We ordered transfert of 350 Euros from Amsterdam, Holland to Hong Kong. We went to the Western Union/Telefoostad on Ferdinand Bolstraat 111 in Amsterdam store Operator # 930. We paid cash $350 (including transfer fees). MTCN: 314-500-831. Our friend Tshepo Omologo M Segoodi went to pick up the money several times and he was always told the number was not valid. When we check online we also find that the MTCN number is invalid. We called several times and nobody could help us. Only now did we start reading the reviews and realize that there are a lot of complaints against Western Union! Please help us recover the funds.
Dear Ms. ***, We
are sorry to hear about your Complaint and appreciate you bringing it to our
attention for investigation. Western Union is writing in response to the
complaint we received from you via the Revdex.com dated 2/27/2020
which was addressed to our corporate headquarters. In your complaint, you
indicate that you processed a money transfer from Amsterdam, Holland to Hong
Kong and your receiver was advised by a paying agent that that the transfer
reference number was not a valid transfer and therefore had been unable to
collect the funds, you are requesting a refund of principal and charges.On
March 3rd, 2020 we communicated via email and you provided us with the required
documentation to process your refund available in the United States. Western
Union processed a refund for the principal and charges on March 3rd, 2020 in
the amount of $368.05 USD (Equivalent to 350.00 EUR) via Money
Transfer Control Number (MTCN): xxx-xxx-***. Your refund is available
for pick up at any Western Union agent location in the State of California,
United States. For security reasons we have sent you an email with the complete refund details. Please
visit a Western Union location in the State of California, United States. and
complete a ‘To Receive Money Form’ with the following details:Sender: *** Receiver: ***
MTCN: xxx-xxx-4751*Amount:
$368.05 US DOLLARPlease ensure to present a valid government
issued Identification when retrieving your MTCN. If you cannot claim these
funds within 30 days from the aforementioned issued date, you will need to
contact us at the number referenced below in order to be issued with a new
MTCN.
We
regret any inconvenience this matter may have caused. It is our hope that you
will not base your opinion of us on this incident, but that you will provide us
with the opportunity in the future to serve you in the manner which has made
Western Union a global leader in the money transfer industry.I
hope you found my assistance in this matter to your satisfaction; please do not
hesitate to contact me directly should you have further concerns. It was my
pleasure to serve you. Western
Union has concluded its investigation, however, if you have you have any
additional questions or concerns regarding this resolution, please contact our
Corporate Headquarters at ***, and provide the Western Union Reference
#***. You may also email us at [email protected].
Sincerely,The Western
Union Executive Resolutions Team
wu screwed up basic money transfer. my money is blocked from the intended person and wu won't fix because girl hit wrong button and wu wont fix it their error.. Their customer service reps have lied repeatedly regarding the status of this isuue. Company has poor training, and quality control. I want the money released to *** and I want wu to reimburse me the cost of transfer and my 1000.00.
Dear ***
Western Union is writing in response to the
complaint received from you through the Revdex.com.
Western Union has investigated this matter. In
your complaint, you indicate that you sent a Western Union money transfer that
you believe was paid out to someone other than your intended receiver. Please
be advised that the money transfer that you initiated on February 20, 2020 was
not paid on the first attempt as the identification that was presented by the
receiver was expired.
Once confirmed that the transaction was
erroneously marked as paid in our system, a resolution was provided to you and
the funds were made available to your receiver. A refund of the service fee was
provided to you as well. This information has been provided to you via separate
cover.
Western
Union has concluded its investigation, however, if you have you have any
additional questions or concerns regarding this resolution, please contact our
Corporate Headquarters at ***, and provide the Western Union Reference
#: ***. You may also email us at ***.
Sincerely,
Executive Resolutions Department
Western Union
In July of 2019 I mailed in copies of 11 separate money orders that I sent to IRS that where discovered to be sent with the wrong account information and that were unaccounted for . I received correspondence that 3 were not paid and would receive refund but I haven't got any info for the other unpaid money orders . I want to know what the status of the refund and the status of the other money orders .
Dear ***
Western Union is writing in response to the complaint we received from you through the Revdex.com.
Please be aware that we have made several attempts to contact you via email at the email address you provided in your complaint, in order to obtain additional information regarding your Money Orders, as no documentation has been received from you.
If you filled out the Refund Request Form, then please provide us with the Money Order numbers. In case you have not filled out the form, please find attached the form you must complete in order to have this matter investigated.Western Union has concluded its investigation, however, upon the receipt of the documentation we will re- open your case. If you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***
Sincerely,The Western Union Executive Resolutions Team
an amount of money was sent to me by western union (4k) that they have not been able to provide. When I called Western union they sent me to 2 different location around my area where western union assured me they would provide me with the money. The first location (safeway, ***) said that they do not dispense more than $2,999. They didn't provide me with any information as to what to do. I called Western union and they sent me to a second location (western union ***) where they did not provide me with much information but that they could not give me that amount. When I requested more information, the wester union representative was extremely rude and used inappropriate language. According to her, western union should have called her in order to make sure she could provide the funds. She also didn't provide me with a solution. I called several time to western union where they asked me to go to this same places again but they said they couldn't call to confirm they would dispense the money. One time they told me they would call the location and call me back and they never did. I chatted online were they didn't provide me with any other info but the same locations previously suggested. I asked if they could deposit my money directly into my bank account or explain a way in which I could do that on my own by logging into my western union account. They said I could not do that. I tried on my own to log in and create a transfer to no avail. I'm extremely frustrated. western union promises to transfer money quickly but in an emergency case this has proven to not be accurate.
Dear ***,Western Union is writing in response to the complaint we received from you through the Revdex.com.Western Union has investigated this matter. On February 28, 2020, Western Union contacted you via telephone regarding your complaint and you confirmed that you visited two locations in order to retrieve the funds; however, they could not pay the funds since they did not have that amount of money to complete the payment.You explained that the transfer was cancelled in order to send the total amount splitted into two separate transactions and no further actions were required from our side.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at , and provide the Western Union Reference #: ***. You may also email us at ***Sincerely,The Western Union Executive Resolutions Team
I purchased a $50 Western Union money order from Great Stops located on *** for the purpose of paying an application fee at an apartment complex the money order was made payable to The Willow. Due to the fact that I did not financially qualify for the apartment the property manager contacted me and told me that since I did not meet the income requirement for the apartment the will return the money order to me and I can come and pick it up. I called Great stops to see if I could return the money order and get my money back and they said that they are not licensed to cash the money order and that I should contact my bank. I call my bank to see if they would cash the money order and they said that since the money order was made out to the apartment complex they could not cash it. Then I call western Union's 800 number and a representative told me that the money order was cashed on February 18, 2020. I went to the apartment complex today, February 25, 2020, and the property manager pulled my file and showed me the money order. I told her that Western union told me that the money order was cashed on February 18, 2020. She said no, I have the money order right here. she further said that they did not process the application nor deposit the money order because I did not meet the income requirement. We both called Western Union and spoke to a representative and the representative told the property manager the same thing, that the money order was cash on February 18th. The property manager asked the representative, who cashed the check? and the representative said she could not tell us and that if the purchaser wanted to put a tracer on the money order it would cost $15. The property manager insisted to western union rep that the money order was not cashed. We asked to be transfered to a manager and we were transfered to a phone number that just rang, no one answered.
Western Union Reference Number: ***Dear ***,Western Union is writing in response to the complaint we received from you dated 2/26/2020 which was addressed to the Revdex.com. In your complaint, you indicate that you previously purchased a money order which did not arrive to its intended destination. As a result, you submitted a money order research request to Western Unions customer service. You are requesting assistance in having your research request completed as you have not received a response to date.Western Union has investigated this matter; our records indicate that there was 1 money order in question which was presented for payment and cashed. The following money order was previously investigated by Western Union:Money Order Number: Amount:*** $50.00 (USD)Our records indicate that we received your original money order research inquiry via email on 3/4/2020 and the completed forms were forwarded to the appropriate business unit for processing on 3/5/2020. On 3/6/2020, Western Union processed your Money Order copy request. We have attached a copy of the Money Order in question for your reference.Western Union has concluded its investigation, however, if you have you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely,The Western Union Executive Resolutions Team
I sent a request for a refund to a money order I purchased to pay BILL. But the credit agency never received the money order. I sent the money required to perform the trace and I have been waiting months for my refund. I still have not received my money.
Dear
Ms., Western
Union is writing in response to the complaint we received from you from the
Revdex.com dated 2/26/2020 which was addressed to our
corporate headquarters. In your complaint, you indicate that you sent a Money
Order refund request months ago and you have not received a response.
Western
Union has investigated your concerns, please note that the MO
# *** mentioned within your complaint pertains to a money order
in the amount of $5.00 USD. In addition, Western Union is unable to locate your
Money Order Research Request Forms. If you retained copies of your Money Order
Research Request Forms you may send the copies by responding directly to the
mentioned bellow email.
Western
Union is unable to proceed with this investigation since the requested
information has not been received. Once gathered, please contact our Corporate
Headquarters at ***, and provide the Western Union Reference #86055907
and we will proceed with further reviewing this case. You may also email us at ***
Sincerely,The Western
Union Executive Resolutions Team
I sent 1000 USD to my brother in Toronto ,canada on Feb 6th,2020. Western union guaranteed me that the receiver will be able to collect the money at the latest on Feb 14th,2020. As of today, Feb 24th, 2020, the money still didnt arrive to his account. I have contacted to western union customer care many times they said the money transferred to the receivers bank on Feb12th but as of today the receivers bank (TD) still tells that this money never received from western union to his account. Each time I call western union call center they tell me that they are escalating the issue to a higher department but still as they didnt resolve my issue they do not send me any answer via email or phone.
Dear ***Western Union is writing in response to the complaint
received from through the Revdex.com. In the complaint you indicate
that the transaction that you initiated on February 6, 2020 was not credited to
the Bank account that you indicated.We have investigated this matter. Please be advised that the
transaction was processed once Western Union received the payment. The funds
were not credited because the receiving Bank declined the payment due to an
error with the receiver’s account number. The funds were returned to Western
Union and a refund was initiated on February 25, 2020. Please note that payment
funds require at least two to three business days before they are settled on
Western Union’s account, therefore; bank account refunds may take up to seven
business days to process. In the event that the funds have not been returned to
your account within the allotted time-frame, please contact us directly at the
number or email address referenced below so we may further assist you.Western Union considers this case closed. If you
have you have any additional questions or concerns regarding this complaint or
resolution, please contact our Corporate Headquarters at ***, and
provide the Western Union Reference #: ***. You may also email us at
***.Sincerely,Executive Resolutions DepartmentWestern Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely