I am placing this complaint do to I requested service at my home for hornets and wasps since my wife and family members have got stung several times and I thought by having their services at my home would help with the problems these little things are causingI requested for them to do services while I was home which I get home from work at 3:pm and they would not accommodate that and have come as early as 7:am which I am already at workThey have been at my home on separate occasions and I feel the services that I already paid with my credit card in full have not been taken care ofSince they have been at my home the times I continue to still have the same problemMy wife (ligirlfriend)called them today and was on the phone for over minutes placed on hold for over a minute period and had to speak to three different individuals which I feel is uncalled for and then finally the customer service person said she will have a manager call her back so far that has n
On 10/03/I had Orkin specialist *** *** come to my home for a bed bug inspection in which it was determined we needed treatmentI had chose Orkin because their website had a money back and satisfaction guaranteeI set up for treatment which cost $and I was given a list of specific instructions handed to me and a completely different set through e-mailI followed the email instructions which required me to take all my clothing out of my dressers and wash them in hot water and dry them in high heat as well, there was also instructions to vacuum the entire house corner to corner as well as furniture which was completed with a Kirby vacuum that was valued at $and I was instructed to discard the bag on it after use I did one better and threw out the vacuum, the paper also stated to move all furniture to the center of a room, also I was instructed to remove all electrical outlet covers, I was told by *** that hanging clothes did not need to be removed since they
I called Orkin and asked if they can come spray a corner on the inside of our condo, which is on the fourth floor of our building, where we had antsA service man came a few days later and did this for usAfter he finished, he filled out a form stating he performed the service for us then checked on the form that we wanted the service performed every other month for the next yearI said no - I do not want any additional servicesThey charged me for the single service they performedAbout two months later, I received a phone call from Orkin attempting to schedule the next appointmentI said I did not want any additional servicesA charge soon appeared on my credit card for this second visitI called and said I did not ask for thisThey apparently came and sprayed outside on the ground/gravel surrounding our condo buildingI said first - I communicated multiple times I did not want this serviceSecondly, I live on the fourth floorThirdly, don't come again because owners in t
The Orkin Guarantee is falseOrkin have not returned my calls or messages regarding servicing my home free of charge due to an ineffective product
I have received service from Orkin on May 24, to inspect and treat my home for roachesMy appointment was between 10am-12pmI had call to Orkin numerous times that morning to confirm someone was comingNo one came until 12:45pm, which caused me to be late for workThis is unacceptable and unprofessional to show up late for a service I am paying $for If I was late on a payment to them then Orkin would have a problem and want to charge late feesI expect an ON TIME arrival for a service I am paying to a "Revdex.com Accredited" professional companyNot once was I called to be informed of the extremely late arrival nor did I receive an apology to say the leastWhen they came my home was not inspected, and they just starting sprayingI had to request them to do additional work such as using bait gelIt was only applied to a very s
I sign contract with Home Team Defense when I purchased townhouse in Tempe AZ and pay for a year service in advance(times) The address for the townhouse is *** After we received the initial service, they started come without appointment and claimed that they provided service this is a townhouse in the middle so if we are not home then there is nothing to service.(only the front door) They claimed that they provided service during 2016-without our knowledge and they demanded payment I talked with office manager and she gave a credit for services However, this claimed service continued even I requested that they must make an appointment before technician come to my house and again they are demanding payment for their claimed service the only service that I acknowledge was Nov that should come out of credit that I was given for some reason they can manage how their technician work so this no appointment claimed s
I hired Orkin Pest Control to get rid of red ants in our front and back yard I paid them monthly for almost a year They were very unprofessional in the sense that I had THREE no call no shows Each time I would call and ask them why I did not receive notice that they would not be coming out The woman I spoke to, ***, impolitely said 'We only call you if we're showing up If you don't receive a call you shouldn't expect anyone to show.? I told her if they're going to send me e-mails verifying a date that they are supposed to show up then they had better show! Not only did I deal with rude customer service and poor customer care but after almost a year of them baiting my yard I should not have still had numerous active ant hills! I called to cancel because I felt the service I was paying for was not being done Upon canceling I also paid The remainder of my bill and now I am getting a collections notice I still owe $30? After such poor service and numerous no shows on SCHE
Not impress with the servicesTrying to terminate 1yr contractperson says we have to give a day notice, while another person says we can't
We called Orkin to rid cockroaches in FebruaryWe signed up for year contractServices every other monthThe first time he use a strong dose, the next dose in April he use a less stronger doseIn between the months we call for a service to sprayHe only sprayed in the area we said we saw them
I think that was wrongOnly cause them to move to non sprayed areasSo my wife and I decided to cancelThe guy told us we have give a day noticeSo I called the office and the lady told me we couldn't cancel because we signed a year contractWhich I think is wrong if you don't like the services you should cancel and go somewhere elseI asked who I can talk to about itShe said I had to talk to the service manager, which has been more than a few hours and still no one call
This location has completely unreliable serviceThey have on several occasions not shown up to a service appointment They are irresponsible, and weekend communication with the technician is non existentYou are left hanging if someone will show up for your service, and you cannot speak with the office until MondayThis is POOR AND UNACCEPTABLE They also price gauge and prey on customers' vulnerability and need to have the service performed
Product_Or_Service: Bed bug spraying
My wife and I hired Orkin to come treat an ant problem we had last AugustWe told Orkin that we only wanted one treatment but they said we had to sign a contract for multiple treatments in order to get the service and could then cancel within days of the first serviceMy wife has called multiple times to cancel the contract within the first days after the first serviceWe have documented each call because we continued to get a voicemail at the Orkin office and left message after message saying that we were calling to cancel service and to please call us backNo one has EVER returned our callWe have called at least times since the initial calls as wellMy wife was only able to get someone on the phone one time and that person told my wife that she understood the frustration and would escalate it to management who would call my wife back within a weekWe have yet to hear from management and this was months agoOrkin has continued to try to come out and service our house an
I entered a one year service contract with Orkin which initiated in April
Services were made in April, June,August, October all They were signed by the tenants on the property
The billed service for the month of Dec 2015,
Feb 2016, April 2016, June and August
Which were automatically drafted from my bank account
$each time per agreement
It came to my attention that in fact, services were not deliveredUpon asking the main office to see the service call and signature, I realized that the work order submitted by same technician *** *** and The exact signature on all the invoices in question were identical
I made efforts to resolve the issue and requested a refund for $via an email sent to them on 8-31-I phoned yesterday to follow up but Mr*** service manager stated only the branch manager could issue refundToday, I spoke to both the branch manager and technician on a way callThey are alleging that my te
I cancelled my service with Orkin earlier this year The last service report that I have record of was in April They randomly showed up in early October and sprayed outside of my house when I wasn't home They contacted me in mid-October because they attempted to bill a credit card that I had cancelled They advised that I owed $135.96, and I reminded them that my service has been cancelled since Spring, which they appeared to have record of but could not explain why someone showed up in October They indicated they would call me back, but instead I received a bill in the mail today
Account_Number: ***
On 9-23-we received correspondence from *** Associates to settle a billing claim in the amount of $to the Rollins Co We where offered a settlement amount in $in which we agreed to pay Since paying this amount we have not received any other information or correspondence from Rollins Coor any other collection agency
On 1-26-we received a letter from *** *** Incasking us to pay a past due balance of $ We contacted ***regarding this matter and was told that no settlement has been paid, and they demanded that we pay this $amount
Unreasonably EXORBITANT service fee to get out of late payment
I was late for payment for more than days For that Orkin says they disconnected my account and to reconnect they charge $as I am a new customer even though I am with them for more than years Yearly charge was only $but for billing be late for more than days - they would disconnect your account and charge you $to restart the account This is EXORBITANTLY more amount than ANY BUSINESS I have ever seen
last week I called the Orkin office and asked *** to have*** *** call me about the issues we have had with their service and incorrect billing issues
This has occurred many times this year with this Orkin branch and I left messages also with *** several times this past summer and our Orkin rep told us she never contacted him with our issues
It appears that *** and other office personnel try to prevent communication between the office mgr the Orkin reps and their customers We have another bill this month that is incorrect and need to talk to a manager that can assist us with our situation
Charged my credit card for visits at eachCredit card co.returned money to me because no recurring service contract signed.Billing my son now
In November I called to have Orkin come inspect for pest control of mice I had seen in my homeAn Agent came in November and laid traps, no paperwork was signed or givenI paid by credit card for this visit (a little over $100.00)I later Found charges on my credit card from orkin company on billing statement in March I Called CrCard Coadvised there were no papers signed stating there would be recurring paymentsCrCard company returned charges of each to my accountNo agent ever came to my home with other traps or anything on the dates they charged Jan4th and March 1st or after
Orkin has now billed my son by mailing a billing statement dated 5/25/in the amount of so I called and spoke with an agent in the service department who stated Orkin came to my residence on May 3rd and provided serviceI
On October 4, I was informed by an orkins representative name *** *** his phone # are XXX-XXX-XXXX cell XXX-XXX-XXXX), that it will cost $to exterminate my year old mother house located at West 50th street Chicago, Illinois for bed bugs On October 4, I gave *** ***, Orkin's representative a deposit amount of $ Which left a balance of $ On October 13, I gave Orkin's exterminator $cash and $on a credit card for a total of $ which he took and was in the house for less than minutes He went out to his truck I was believing that he was going to get some equipment but he never return On numerous occasions I have called the orchid office which located at *** west *** th street Alsip, *** and was told that the manager would call me back non of my calls have were returnedI have left numerous of messages I even contacted their corporate office and spoke with *** *** who insured me that I will receiv
The company had a scheduled appointment to address a recurrence of the original insect infestationOrkin rep never showedIssue still present
I scheduled an appointment with this branch to address a recurrence of carpenter ants that have recurred in my homeThe company rep never showed up, never called, and no further follow up after that point
Subsequently, multiple attempts to call the branch to resolve the issue resulted in ignored calls, being hung up on from the local operators, being on hold for over an hour, and still no correction to the infestation
No further contact had occurred until a notice in the mail for a follow up appointment on the scheduleThis is against orkin guarantee that they would address any recurrence between visits for free
I called to cancel my service with orkin within my first thirty days and asked for a refund and I was charged again instead with a second visit
I called Orkin and discussed pest control and my current situationMy home has and is going through many additions and repairsThe service man was exceptional he was helpful and understanding and allowed a easy way to get in touch in case of problemsHe assured me that I would not be having the same problems with pest as I was and I was confidentAfter the first service I notice a lot more ants like carpenter ants in my living room and so the serviceman revisited and the problem slowly went away like a week later but I did not notice a decrease in pest instead the oppositeI decided to cancel and it was within the first days so I asked for a refund due to my problems with serviceThe lady I spoke to was kind but instead of just canceling my service or giving me a refund she sechduled me for another visit and recharged my cardI ca
Company offered guaranteed service knowing the staff will wait for the paid service date before they provide guaranteed service
I have agreed to receive paid services per year and company accepted to provide paid services per yearCompany also agreed to provide guaranteed services when ever necessary during the entire year
There were two times that company came to retreat house on the basis of guaranteed services; first time for ants and second time for roach bugsOn the billing statement I was charged for these two services and company explains this as obligation to pay e.gbecause according to them it was contract for paid services not
First of all, I should not be held liable to pay for free quarantined services
Second of all, company should not be allowed to wait for the paid service date to come and reatreat house on the basis of warranty
Third, this practice is recognized as deceptive practice under the law and I will not hesitate to file claim i
I signed up for Orkin a few months ago for a pest problemThere were different kinds of insects inside and outside of my home and my daughter and I were constantly getting bit by spidersInitially I was pleased with the serviceIt was explained to me that I pay the initial fee of $and each month would be $until I cancelI started to see a decrease in insects but I was still seeing them inside and outside of my homeI've called multiple times to cancel my service with Orkin because I felt that it was not rendering services I have been paying forI have told them that I want to cancel and for them to stop charging my cardEvery time I call I get the run around about how I need to get in contact with the regional manager and/or that I am not able to cancel my accountRecently when I call Orkin to continue to cancel my account it goes to voicemail and I leave a message and no one gets back to meIt appears that they are purposely ignoring me to still legally charge meThe
I am placing this complaint do to I requested service at my home for hornets and wasps since my wife and family members have got stung several times and I thought by having their services at my home would help with the problems these little things are causingI requested for them to do services while I was home which I get home from work at 3:pm and they would not accommodate that and have come as early as 7:am which I am already at workThey have been at my home on separate occasions and I feel the services that I already paid with my credit card in full have not been taken care ofSince they have been at my home the times I continue to still have the same problemMy wife (ligirlfriend)called them today and was on the phone for over minutes placed on hold for over a minute period and had to speak to three different individuals which I feel is uncalled for and then finally the customer service person said she will have a manager call her back so far that has n
On 10/03/I had Orkin specialist *** *** come to my home for a bed bug inspection in which it was determined we needed treatmentI had chose Orkin because their website had a money back and satisfaction guaranteeI set up for treatment which cost $and I was given a list of specific instructions handed to me and a completely different set through e-mailI followed the email instructions which required me to take all my clothing out of my dressers and wash them in hot water and dry them in high heat as well, there was also instructions to vacuum the entire house corner to corner as well as furniture which was completed with a Kirby vacuum that was valued at $and I was instructed to discard the bag on it after use I did one better and threw out the vacuum, the paper also stated to move all furniture to the center of a room, also I was instructed to remove all electrical outlet covers, I was told by *** that hanging clothes did not need to be removed since they
I called Orkin and asked if they can come spray a corner on the inside of our condo, which is on the fourth floor of our building, where we had antsA service man came a few days later and did this for usAfter he finished, he filled out a form stating he performed the service for us then checked on the form that we wanted the service performed every other month for the next yearI said no - I do not want any additional servicesThey charged me for the single service they performedAbout two months later, I received a phone call from Orkin attempting to schedule the next appointmentI said I did not want any additional servicesA charge soon appeared on my credit card for this second visitI called and said I did not ask for thisThey apparently came and sprayed outside on the ground/gravel surrounding our condo buildingI said first - I communicated multiple times I did not want this serviceSecondly, I live on the fourth floorThirdly, don't come again because owners in t
The Orkin Guarantee is falseOrkin have not returned my calls or messages regarding servicing my home free of charge due to an ineffective product
I have received service from Orkin on May 24, to inspect and treat my home for roachesMy appointment was between 10am-12pmI had call to Orkin numerous times that morning to confirm someone was comingNo one came until 12:45pm, which caused me to be late for workThis is unacceptable and unprofessional to show up late for a service I am paying $for If I was late on a payment to them then Orkin would have a problem and want to charge late feesI expect an ON TIME arrival for a service I am paying to a "Revdex.com Accredited" professional companyNot once was I called to be informed of the extremely late arrival nor did I receive an apology to say the leastWhen they came my home was not inspected, and they just starting sprayingI had to request them to do additional work such as using bait gelIt was only applied to a very s
I sign contract with Home Team Defense when I purchased townhouse in Tempe AZ and pay for a year service in advance(times) The address for the townhouse is *** After we received the initial service, they started come without appointment and claimed that they provided service this is a townhouse in the middle so if we are not home then there is nothing to service.(only the front door) They claimed that they provided service during 2016-without our knowledge and they demanded payment I talked with office manager and she gave a credit for services However, this claimed service continued even I requested that they must make an appointment before technician come to my house and again they are demanding payment for their claimed service the only service that I acknowledge was Nov that should come out of credit that I was given for some reason they can manage how their technician work so this no appointment claimed s
I hired Orkin Pest Control to get rid of red ants in our front and back yard I paid them monthly for almost a year They were very unprofessional in the sense that I had THREE no call no shows Each time I would call and ask them why I did not receive notice that they would not be coming out The woman I spoke to, ***, impolitely said 'We only call you if we're showing up If you don't receive a call you shouldn't expect anyone to show.? I told her if they're going to send me e-mails verifying a date that they are supposed to show up then they had better show! Not only did I deal with rude customer service and poor customer care but after almost a year of them baiting my yard I should not have still had numerous active ant hills! I called to cancel because I felt the service I was paying for was not being done Upon canceling I also paid The remainder of my bill and now I am getting a collections notice I still owe $30? After such poor service and numerous no shows on SCHE
Not impress with the servicesTrying to terminate 1yr contractperson says we have to give a day notice, while another person says we can't
We called Orkin to rid cockroaches in FebruaryWe signed up for year contractServices every other monthThe first time he use a strong dose, the next dose in April he use a less stronger doseIn between the months we call for a service to sprayHe only sprayed in the area we said we saw them
I think that was wrongOnly cause them to move to non sprayed areasSo my wife and I decided to cancelThe guy told us we have give a day noticeSo I called the office and the lady told me we couldn't cancel because we signed a year contractWhich I think is wrong if you don't like the services you should cancel and go somewhere elseI asked who I can talk to about itShe said I had to talk to the service manager, which has been more than a few hours and still no one call
This location has completely unreliable serviceThey have on several occasions not shown up to a service appointment They are irresponsible, and weekend communication with the technician is non existentYou are left hanging if someone will show up for your service, and you cannot speak with the office until MondayThis is POOR AND UNACCEPTABLE They also price gauge and prey on customers' vulnerability and need to have the service performed
Product_Or_Service: Bed bug spraying
My wife and I hired Orkin to come treat an ant problem we had last AugustWe told Orkin that we only wanted one treatment but they said we had to sign a contract for multiple treatments in order to get the service and could then cancel within days of the first serviceMy wife has called multiple times to cancel the contract within the first days after the first serviceWe have documented each call because we continued to get a voicemail at the Orkin office and left message after message saying that we were calling to cancel service and to please call us backNo one has EVER returned our callWe have called at least times since the initial calls as wellMy wife was only able to get someone on the phone one time and that person told my wife that she understood the frustration and would escalate it to management who would call my wife back within a weekWe have yet to hear from management and this was months agoOrkin has continued to try to come out and service our house an
I entered a one year service contract with Orkin which initiated in April
Services were made in April, June,August, October all They were signed by the tenants on the property
The billed service for the month of Dec 2015,
Feb 2016, April 2016, June and August
Which were automatically drafted from my bank account
$each time per agreement
It came to my attention that in fact, services were not deliveredUpon asking the main office to see the service call and signature, I realized that the work order submitted by same technician *** *** and The exact signature on all the invoices in question were identical
I made efforts to resolve the issue and requested a refund for $via an email sent to them on 8-31-I phoned yesterday to follow up but Mr*** service manager stated only the branch manager could issue refundToday, I spoke to both the branch manager and technician on a way callThey are alleging that my te
I cancelled my service with Orkin earlier this year The last service report that I have record of was in April They randomly showed up in early October and sprayed outside of my house when I wasn't home They contacted me in mid-October because they attempted to bill a credit card that I had cancelled They advised that I owed $135.96, and I reminded them that my service has been cancelled since Spring, which they appeared to have record of but could not explain why someone showed up in October They indicated they would call me back, but instead I received a bill in the mail today
Account_Number: ***
On 9-23-we received correspondence from *** Associates to settle a billing claim in the amount of $to the Rollins Co We where offered a settlement amount in $in which we agreed to pay Since paying this amount we have not received any other information or correspondence from Rollins Coor any other collection agency
On 1-26-we received a letter from *** *** Incasking us to pay a past due balance of $ We contacted ***regarding this matter and was told that no settlement has been paid, and they demanded that we pay this $amount
Unreasonably EXORBITANT service fee to get out of late payment
I was late for payment for more than days For that Orkin says they disconnected my account and to reconnect they charge $as I am a new customer even though I am with them for more than years Yearly charge was only $but for billing be late for more than days - they would disconnect your account and charge you $to restart the account This is EXORBITANTLY more amount than ANY BUSINESS I have ever seen
last week I called the Orkin office and asked *** to have*** *** call me about the issues we have had with their service and incorrect billing issues
This has occurred many times this year with this Orkin branch and I left messages also with *** several times this past summer and our Orkin rep told us she never contacted him with our issues
It appears that *** and other office personnel try to prevent communication between the office mgr the Orkin reps and their customers We have another bill this month that is incorrect and need to talk to a manager that can assist us with our situation
Charged my credit card for visits at eachCredit card co.returned money to me because no recurring service contract signed.Billing my son now
In November I called to have Orkin come inspect for pest control of mice I had seen in my homeAn Agent came in November and laid traps, no paperwork was signed or givenI paid by credit card for this visit (a little over $100.00)I later Found charges on my credit card from orkin company on billing statement in March I Called CrCard Coadvised there were no papers signed stating there would be recurring paymentsCrCard company returned charges of each to my accountNo agent ever came to my home with other traps or anything on the dates they charged Jan4th and March 1st or after
Orkin has now billed my son by mailing a billing statement dated 5/25/in the amount of so I called and spoke with an agent in the service department who stated Orkin came to my residence on May 3rd and provided serviceI
On October 4, I was informed by an orkins representative name *** *** his phone # are XXX-XXX-XXXX cell XXX-XXX-XXXX), that it will cost $to exterminate my year old mother house located at West 50th street Chicago, Illinois for bed bugs On October 4, I gave *** ***, Orkin's representative a deposit amount of $ Which left a balance of $ On October 13, I gave Orkin's exterminator $cash and $on a credit card for a total of $ which he took and was in the house for less than minutes He went out to his truck I was believing that he was going to get some equipment but he never return On numerous occasions I have called the orchid office which located at *** west *** th street Alsip, *** and was told that the manager would call me back non of my calls have were returnedI have left numerous of messages I even contacted their corporate office and spoke with *** *** who insured me that I will receiv
The company had a scheduled appointment to address a recurrence of the original insect infestationOrkin rep never showedIssue still present
I scheduled an appointment with this branch to address a recurrence of carpenter ants that have recurred in my homeThe company rep never showed up, never called, and no further follow up after that point
Subsequently, multiple attempts to call the branch to resolve the issue resulted in ignored calls, being hung up on from the local operators, being on hold for over an hour, and still no correction to the infestation
No further contact had occurred until a notice in the mail for a follow up appointment on the scheduleThis is against orkin guarantee that they would address any recurrence between visits for free
I called to cancel my service with orkin within my first thirty days and asked for a refund and I was charged again instead with a second visit
I called Orkin and discussed pest control and my current situationMy home has and is going through many additions and repairsThe service man was exceptional he was helpful and understanding and allowed a easy way to get in touch in case of problemsHe assured me that I would not be having the same problems with pest as I was and I was confidentAfter the first service I notice a lot more ants like carpenter ants in my living room and so the serviceman revisited and the problem slowly went away like a week later but I did not notice a decrease in pest instead the oppositeI decided to cancel and it was within the first days so I asked for a refund due to my problems with serviceThe lady I spoke to was kind but instead of just canceling my service or giving me a refund she sechduled me for another visit and recharged my cardI ca
Company offered guaranteed service knowing the staff will wait for the paid service date before they provide guaranteed service
I have agreed to receive paid services per year and company accepted to provide paid services per yearCompany also agreed to provide guaranteed services when ever necessary during the entire year
There were two times that company came to retreat house on the basis of guaranteed services; first time for ants and second time for roach bugsOn the billing statement I was charged for these two services and company explains this as obligation to pay e.gbecause according to them it was contract for paid services not
First of all, I should not be held liable to pay for free quarantined services
Second of all, company should not be allowed to wait for the paid service date to come and reatreat house on the basis of warranty
Third, this practice is recognized as deceptive practice under the law and I will not hesitate to file claim i
I signed up for Orkin a few months ago for a pest problemThere were different kinds of insects inside and outside of my home and my daughter and I were constantly getting bit by spidersInitially I was pleased with the serviceIt was explained to me that I pay the initial fee of $and each month would be $until I cancelI started to see a decrease in insects but I was still seeing them inside and outside of my homeI've called multiple times to cancel my service with Orkin because I felt that it was not rendering services I have been paying forI have told them that I want to cancel and for them to stop charging my cardEvery time I call I get the run around about how I need to get in contact with the regional manager and/or that I am not able to cancel my accountRecently when I call Orkin to continue to cancel my account it goes to voicemail and I leave a message and no one gets back to meIt appears that they are purposely ignoring me to still legally charge meThe