THEFT!!!! This company cashed a check for $when NO services were given after I CANCELLED the appointment!!
I got a free consultation and estimate from one of your Orkin menThey came out to the home and gave me an estimate of $for the serviceThe salesmen told me in order to schedule my appointment I would have to submit full payment there on the spotI wrote a check for $and offered to put the rest on a credit cardI asked him when scheduling the visit if everything was fully refundable if I decided to cancel, and he said yesI got some other quotes for services and decided to go with another pest control companyI called Orkin on Monday to cancel my appointment scheduled for Wednesday with no problemsLater in the week I wrote a check to the other pest control company and they called me to notify me it had not clearedWhen I checked with my bank they notified me my check for Orkin had been CASHED for services I DID NOT RECIEVEI want to know WHO cashed the
Technician never showed up to service property Repeated attempts to discuss this with the local office have been fruitless They seem to have no record of my phone calls, letters, or registered letter The manager did tell me how I could verify that the technician came out, but when I followed up I could not find any e-mails that were supposedly sent and my wife denied that she had been contacted They are continuing to press for payment for a service I do not believe was performed
Product_Or_Service: Quarterly insect treatment
Order_Number: na
Account_Number: ***
We continually have issues receiving bills and renewal notices and have now been cancelled
We transferred here in with the Navy and took over an existing contract from the the previous owner who resided in CAFrom the beginning we have always had issues with receiving bills and having our information with the correct customer contact information in their systemPreparing for deployment and doing our budget I realized I hadnt received a bill and called to find out we had been cancelled for non payment and nothing could be done at their office and I had to write to the home office in Dallas TXI could not call or email so I sent a registerd letter and still have recieved no responseI would just like to pay our back pay amount and continue the contract
I have been using Orkin Pest Control for over years in my residential buildingOver the past year their service has slowly dwindled to include rude employees and inadequate serviceWe had a pest control problem last year which the technician did not resolveHe came to the premises and left without doing a proper treatmentThe problem got worse to the point where we needed an extermination costing in the thousands
Things have only gotten worse since thenIn months orkin has come for ONE monthly servicing but continues to charge my credit card every monthI have made over phone calls to orkin in an attempt to resolve this issue and get some serviceEach time I am told that the "manager" named "***" will call me backThis man has NEVER called me backI have tried to call the regional office and each time they tell me I need to deal with *** who flat out refuses to return my callsOrkin is refusing to cancel or issue a refund to my account without *** signing off w
have a reoccurring problem at my resident tried to contact orkin at several phone # to no avail however I do have a contract with this company and would like sanctification please try to assist me in this matter as i'am years of age and can only do so much thanks
I ordered orkin for pest control services in September to resolve an issue i've been having with miceAfter ordering the service, the organization has been difficult to communicate with (They never return my calls), Their technicians come late and never call upon arrival, and only actually been inside the house once (first service, 9/8/2017)Ive had no improvement in my rodent problem, and now my mom is getting sick from continually placing traps and cleaning rat dripping her own self
Product_Or_Service: Pest Extermination
Account_Number: XXXXXXXX
Insist on over charging The sprayer did what he was contracted to do early May The amount I owe for that job as I paid that amountBUT Orkin insisted on charging me they kept seeing me bills and I just talked to the office The women said 'no it is 180'All they needed to do is to talk to the sprayer named Angel to find out exactly what he did but no one in the billing office or the manager would do that They are harassing me for money I don't owe them It is a totally dysfunctional officeThere is NO communication among the manager the billing office with the man who actually does the job I am an old lady I am getting totally stressed out by them
I was accidentally charged twice, was promised a refund, but never received on
After being dissatisfied with Orkin's service, I decided to cancelI spoke to the Branch manager *** *** who, in order to convince me to stay, said they would only charge me half price for my next scheduled serviceThis was in June of I'm on a quarterly billing cycle which means I was supposed to receive a discounted service this coming SeptemberInstead, I was billed for $in July which is not even my correct service dateI spoke with *** *** the Branch manager who could not explain why I was billed, but he noted that it was erroneous and stated that he would grant me a full refundAt that point, I decided to cancel my service due to their shady billing practicesSince then, I have spoke with them a number of times asking them to process my refund, but so far they haven't done soPlease helpThanks!
Orkin has failed to show up at our home multiple times making us wait at home for service with no call After a no show, we had to call the office to request service and again no show This is over times Currently we have not had service for months due to lack of their service In addition, we purchased the Termite traps which required month service and this did not occur We were promised service on the traps every months by the service manager and this did not occur Again this Saturday we did not get service after a no show the week before
It is our understanding about months ago Orkin sent in a group of Regional officials to fix the office located in NJ and it seems to be even worse
Product_Or_Service: Pest Control
Order_Number: Monthly Service / Qu
Account_Number: ***
I cancelled my service YEARS agoThe company continued to bill me via auto-charge to my credit card for MONTHSI worked with my credit card company to dispute the charges and for my card company to decline any future chargesMy credit card company (Chase) investigated the situation and in fact refunded me the charges and began declining subsequent charge requestsNow Orkin is sending me paper invoices, while not even providing servicesAn orkin truck has not been sent to my house for YEARS, however they are still sending me invoices as if they are still providing me a serviceThis is illegal/fraudulent
Product_Or_Service: Pest Control
Account_Number: XXXXXXXX
Guarantee of product or service and Billing issues
I found this service in a panic when I saw roaches in my home by using Google-since I had never had an issue with roaches in the pastThe first time of service came the exterminator was from ***This is when you actually sign up for service and sign a contract for them to continue to come out about every monthsI also signed up for a key box outside my home that they set the combination up on, so that they could come in when I was not homeI have a strenuous work scheduleMonths went by and I cam home one day and discovered the bill in my doorwayI checked the traps and they had not been changed outWhen I called and spoke to manager *** and told him about this, he said they would have the driver come back, which did not happenThe next time I had someone come-again no notice, they just showed up and charged my billAgain I called and complained, because no one actually entered my home and did anything, howev
Orkin has continued to charge me monthly for services they are not deliveringI've called and requested follow up service (allegedly free between scheduled services) but repeated promises to send a service tech or service manager have not been upheldI then opted to stop paying my bill at which point I began to receive numerous phone calls and texts asking me to pay even though they have not been performing the services they want to charge me forThese calls escalated to threats to engage a collection agency if I did not pay themI called last week and agreed to pay the past due balance if they would send someone out to actually do the work today (Monday, November)I took time off work to be at my house at the time that they said someone would be hereNo one showed upI sent an email to complain at which point I got a call asking if they could send someone out later today or possibly on Wednesday morningI'm tired of dealing with them, I'm tired of the broken promises and am
On May 15, I contracted with Orkin for the resolution to an ongoing rat problemThe technician promised the ha would resolve the problem in short order by trapping the animals.He placed several traps, and said he'd call in a couple of days to see how things were goingAfter a week of no calls or results, I called Orkin againThe sent out another technician, with the same promises and resultsI've called him personally a few times, and he stated that he had escalated the matter to his boss, and that the boss would callNo one called, so I again called himHe stopped by, promised to escalate again, checked the traps and leftHe did state there was nothing more he could doNo one has called since, and the problem has gotten worse
Product_Or_Service: Pest extermination
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXX
I have any account with Orkin that I call in to make my payment The last time I called in to make a ONE TIME payment, I used my credit card Well it seems that Orkin saved that CC information and decided that they could go into my account and do an automatic withdraw I never gave them my permission to do this NOR did I set up any kind of automatic payment withdraw When I called into to Orkin to discuss this with someone, I spoke to Emma who casually said "well your payment was late" REALLY!!!! I don't care if my payment was years late, Orkin DID NOT have my permission to automatically withdraw money from my account After arguing with Emma for several minutes, she told me she would request a refund of my money Then asked "well when will you be making your payment"? I casually told her - AS SOON AS YOU GIVE ME MY MONEY BACK
Had orkin services from orkin in Homer Ga for close to four yearsInspector for the co has been under our house a total of one time in three/four yearsHad termite inspector, family friend check under our houseTermite damage to of the floor joists.....Orkin not wanting to pay but for five of the floor joistsorkin not wanting to pay for the other floor joistsThey say it is because the other are old damageTurns out service tech didn't check totally under our house for damage or otherwise three+ years agoTech only checked the bait stations around the house the other three times he showed upNo hits on bait stations, found termites in the ground near one of the stationsOrkin contractor from Atlanta Ga came up, courtesy of Orkin in Homer, inspected under the house said there was damage to floor joists, that we needed new joists installed, board not sistered in.Will talk to a litigation lawyer tomorrow, can't let our house sink down on the front side due to Or
We hired permatreat to come out and get rid of some termites we noticedThe guy came out to treat for them....first of all he was too big to fit under our house so my husband had to knock out blocks of the foundation for him to fitHe also had to go under and take pictures for himAfter all that, the technician decided to send someone smaller to do the workAfter they came out a couple of times they guaranteed us the problem was resolved and we would have no more termitesThey have only treated the crawl space onceThey also were supposed to boar into the foundation which they didn't doThe technician told us the foundation was filled so he wasn't able to do itThat is also a lie, it is not filledWe signed up for regular service and an additional warranty when we originally called them....just in caseWell, they have been coming out and treating for several yearsFunny thing is they would come when no one was home and we'd get a bill stating that they were treating the outs
I attempted to discontinue services from Orkin, however my requests to discontinue services were ignoredThere was no response to email or phone to my account manager, eventually I was billed for another quarter, because Orkin ignored my requests to discontinue services
I have contacted billing and management and been reassured that the billing would be cleared, however I continue to be billed for services, which I was not allowed cancel (so they can charge me)
Every time I call Orkin, I am assured that the service is discontinued, and the bill for will be clearedweeks later, I get another billUsually with a late notice, after I have been assured by Orkin manager that this will not happenI was promised a call from Scott Brown, he never called, and I recieved a 60-day notice Branch Manager *** *** promised it would be cleared Then I got another bill
By the way, when I first started with Orkin, my inbox was spammed by Orkin nearly every day, doz
I would like to give a zero star, but it seems that is not an optionI made an appointment with Orkin Monroe CT branch on Saturday 11/10/for them to start the first rodent exclusion service at my houseThe appointment was for 2-pm, but the technician came to my house at am, and I was not homeWhen I got home at pm, I called the technician back to tell him my appointment was for 2-pm, but he never picked up the phoneI called the Orkin office on Monday and told them about what happenedA female customer representative apologized but gave no reason for the technician's early arrivalI made an appointment again for Saturday 11/17/am - pm, and this time it was simply a no showI read the previous customer reviews on this website, and I am actually happy that I won't have to deal with this company any furtherThey ruined two of my Saturdays simply because I wanted to give them business, which is incomprehensible to me
Company ignores request for reimbursement for overpayment
I had TruTech for plus yearsDecided to move on to another company in Sept I noted a new billing process put in place in August that shows, for the first time, that I have overpaid TruTech $Called accounting who said a District manager would call backThe manager did not know how to handle situationCalled Accounting again who said a regional manager would callThis did not happenWrote TruTech on Oct about overpayment but no response
My rental house, at XXXXX XXXth *** N*** FL XXXXX, has A rat problem reported by tenant at the end of MayOrkin came to my house on June 2nd for the first treat and July for the secondMy tenant still found the rat reside in the atticWe called Orkin and they don't go up to the roof to seal the vent pipe and the gap of the soffitThey never said this before their service
On their advertisement video, Orkin says they are going to block all possible rat entry from bottom to topHere is the online video on Youtube about their service, link - https://www.youtube.com/watch'v=rYS9BOjY9cY
I believe they have a misleading advertisement to earn business
Order_Number: XXXXXXXXX and XXXXXX
Account_Number: XXXXXXXX
THEFT!!!! This company cashed a check for $when NO services were given after I CANCELLED the appointment!!
I got a free consultation and estimate from one of your Orkin menThey came out to the home and gave me an estimate of $for the serviceThe salesmen told me in order to schedule my appointment I would have to submit full payment there on the spotI wrote a check for $and offered to put the rest on a credit cardI asked him when scheduling the visit if everything was fully refundable if I decided to cancel, and he said yesI got some other quotes for services and decided to go with another pest control companyI called Orkin on Monday to cancel my appointment scheduled for Wednesday with no problemsLater in the week I wrote a check to the other pest control company and they called me to notify me it had not clearedWhen I checked with my bank they notified me my check for Orkin had been CASHED for services I DID NOT RECIEVEI want to know WHO cashed the
Technician never showed up to service property Repeated attempts to discuss this with the local office have been fruitless They seem to have no record of my phone calls, letters, or registered letter The manager did tell me how I could verify that the technician came out, but when I followed up I could not find any e-mails that were supposedly sent and my wife denied that she had been contacted They are continuing to press for payment for a service I do not believe was performed
Product_Or_Service: Quarterly insect treatment
Order_Number: na
Account_Number: ***
We continually have issues receiving bills and renewal notices and have now been cancelled
We transferred here in with the Navy and took over an existing contract from the the previous owner who resided in CAFrom the beginning we have always had issues with receiving bills and having our information with the correct customer contact information in their systemPreparing for deployment and doing our budget I realized I hadnt received a bill and called to find out we had been cancelled for non payment and nothing could be done at their office and I had to write to the home office in Dallas TXI could not call or email so I sent a registerd letter and still have recieved no responseI would just like to pay our back pay amount and continue the contract
I have been using Orkin Pest Control for over years in my residential buildingOver the past year their service has slowly dwindled to include rude employees and inadequate serviceWe had a pest control problem last year which the technician did not resolveHe came to the premises and left without doing a proper treatmentThe problem got worse to the point where we needed an extermination costing in the thousands
Things have only gotten worse since thenIn months orkin has come for ONE monthly servicing but continues to charge my credit card every monthI have made over phone calls to orkin in an attempt to resolve this issue and get some serviceEach time I am told that the "manager" named "***" will call me backThis man has NEVER called me backI have tried to call the regional office and each time they tell me I need to deal with *** who flat out refuses to return my callsOrkin is refusing to cancel or issue a refund to my account without *** signing off w
have a reoccurring problem at my resident tried to contact orkin at several phone # to no avail however I do have a contract with this company and would like sanctification please try to assist me in this matter as i'am years of age and can only do so much thanks
I ordered orkin for pest control services in September to resolve an issue i've been having with miceAfter ordering the service, the organization has been difficult to communicate with (They never return my calls), Their technicians come late and never call upon arrival, and only actually been inside the house once (first service, 9/8/2017)Ive had no improvement in my rodent problem, and now my mom is getting sick from continually placing traps and cleaning rat dripping her own self
Product_Or_Service: Pest Extermination
Account_Number: XXXXXXXX
Insist on over charging The sprayer did what he was contracted to do early May The amount I owe for that job as I paid that amountBUT Orkin insisted on charging me they kept seeing me bills and I just talked to the office The women said 'no it is 180'All they needed to do is to talk to the sprayer named Angel to find out exactly what he did but no one in the billing office or the manager would do that They are harassing me for money I don't owe them It is a totally dysfunctional officeThere is NO communication among the manager the billing office with the man who actually does the job I am an old lady I am getting totally stressed out by them
I was accidentally charged twice, was promised a refund, but never received on
After being dissatisfied with Orkin's service, I decided to cancelI spoke to the Branch manager *** *** who, in order to convince me to stay, said they would only charge me half price for my next scheduled serviceThis was in June of I'm on a quarterly billing cycle which means I was supposed to receive a discounted service this coming SeptemberInstead, I was billed for $in July which is not even my correct service dateI spoke with *** *** the Branch manager who could not explain why I was billed, but he noted that it was erroneous and stated that he would grant me a full refundAt that point, I decided to cancel my service due to their shady billing practicesSince then, I have spoke with them a number of times asking them to process my refund, but so far they haven't done soPlease helpThanks!
Orkin has failed to show up at our home multiple times making us wait at home for service with no call After a no show, we had to call the office to request service and again no show This is over times Currently we have not had service for months due to lack of their service In addition, we purchased the Termite traps which required month service and this did not occur We were promised service on the traps every months by the service manager and this did not occur Again this Saturday we did not get service after a no show the week before
It is our understanding about months ago Orkin sent in a group of Regional officials to fix the office located in NJ and it seems to be even worse
Product_Or_Service: Pest Control
Order_Number: Monthly Service / Qu
Account_Number: ***
I cancelled my service YEARS agoThe company continued to bill me via auto-charge to my credit card for MONTHSI worked with my credit card company to dispute the charges and for my card company to decline any future chargesMy credit card company (Chase) investigated the situation and in fact refunded me the charges and began declining subsequent charge requestsNow Orkin is sending me paper invoices, while not even providing servicesAn orkin truck has not been sent to my house for YEARS, however they are still sending me invoices as if they are still providing me a serviceThis is illegal/fraudulent
Product_Or_Service: Pest Control
Account_Number: XXXXXXXX
Guarantee of product or service and Billing issues
I found this service in a panic when I saw roaches in my home by using Google-since I had never had an issue with roaches in the pastThe first time of service came the exterminator was from ***This is when you actually sign up for service and sign a contract for them to continue to come out about every monthsI also signed up for a key box outside my home that they set the combination up on, so that they could come in when I was not homeI have a strenuous work scheduleMonths went by and I cam home one day and discovered the bill in my doorwayI checked the traps and they had not been changed outWhen I called and spoke to manager *** and told him about this, he said they would have the driver come back, which did not happenThe next time I had someone come-again no notice, they just showed up and charged my billAgain I called and complained, because no one actually entered my home and did anything, howev
Orkin has continued to charge me monthly for services they are not deliveringI've called and requested follow up service (allegedly free between scheduled services) but repeated promises to send a service tech or service manager have not been upheldI then opted to stop paying my bill at which point I began to receive numerous phone calls and texts asking me to pay even though they have not been performing the services they want to charge me forThese calls escalated to threats to engage a collection agency if I did not pay themI called last week and agreed to pay the past due balance if they would send someone out to actually do the work today (Monday, November)I took time off work to be at my house at the time that they said someone would be hereNo one showed upI sent an email to complain at which point I got a call asking if they could send someone out later today or possibly on Wednesday morningI'm tired of dealing with them, I'm tired of the broken promises and am
On May 15, I contracted with Orkin for the resolution to an ongoing rat problemThe technician promised the ha would resolve the problem in short order by trapping the animals.He placed several traps, and said he'd call in a couple of days to see how things were goingAfter a week of no calls or results, I called Orkin againThe sent out another technician, with the same promises and resultsI've called him personally a few times, and he stated that he had escalated the matter to his boss, and that the boss would callNo one called, so I again called himHe stopped by, promised to escalate again, checked the traps and leftHe did state there was nothing more he could doNo one has called since, and the problem has gotten worse
Product_Or_Service: Pest extermination
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXX
I have any account with Orkin that I call in to make my payment The last time I called in to make a ONE TIME payment, I used my credit card Well it seems that Orkin saved that CC information and decided that they could go into my account and do an automatic withdraw I never gave them my permission to do this NOR did I set up any kind of automatic payment withdraw When I called into to Orkin to discuss this with someone, I spoke to Emma who casually said "well your payment was late" REALLY!!!! I don't care if my payment was years late, Orkin DID NOT have my permission to automatically withdraw money from my account After arguing with Emma for several minutes, she told me she would request a refund of my money Then asked "well when will you be making your payment"? I casually told her - AS SOON AS YOU GIVE ME MY MONEY BACK
Had orkin services from orkin in Homer Ga for close to four yearsInspector for the co has been under our house a total of one time in three/four yearsHad termite inspector, family friend check under our houseTermite damage to of the floor joists.....Orkin not wanting to pay but for five of the floor joistsorkin not wanting to pay for the other floor joistsThey say it is because the other are old damageTurns out service tech didn't check totally under our house for damage or otherwise three+ years agoTech only checked the bait stations around the house the other three times he showed upNo hits on bait stations, found termites in the ground near one of the stationsOrkin contractor from Atlanta Ga came up, courtesy of Orkin in Homer, inspected under the house said there was damage to floor joists, that we needed new joists installed, board not sistered in.Will talk to a litigation lawyer tomorrow, can't let our house sink down on the front side due to Or
We hired permatreat to come out and get rid of some termites we noticedThe guy came out to treat for them....first of all he was too big to fit under our house so my husband had to knock out blocks of the foundation for him to fitHe also had to go under and take pictures for himAfter all that, the technician decided to send someone smaller to do the workAfter they came out a couple of times they guaranteed us the problem was resolved and we would have no more termitesThey have only treated the crawl space onceThey also were supposed to boar into the foundation which they didn't doThe technician told us the foundation was filled so he wasn't able to do itThat is also a lie, it is not filledWe signed up for regular service and an additional warranty when we originally called them....just in caseWell, they have been coming out and treating for several yearsFunny thing is they would come when no one was home and we'd get a bill stating that they were treating the outs
I attempted to discontinue services from Orkin, however my requests to discontinue services were ignoredThere was no response to email or phone to my account manager, eventually I was billed for another quarter, because Orkin ignored my requests to discontinue services
I have contacted billing and management and been reassured that the billing would be cleared, however I continue to be billed for services, which I was not allowed cancel (so they can charge me)
Every time I call Orkin, I am assured that the service is discontinued, and the bill for will be clearedweeks later, I get another billUsually with a late notice, after I have been assured by Orkin manager that this will not happenI was promised a call from Scott Brown, he never called, and I recieved a 60-day notice Branch Manager *** *** promised it would be cleared Then I got another bill
By the way, when I first started with Orkin, my inbox was spammed by Orkin nearly every day, doz
I would like to give a zero star, but it seems that is not an optionI made an appointment with Orkin Monroe CT branch on Saturday 11/10/for them to start the first rodent exclusion service at my houseThe appointment was for 2-pm, but the technician came to my house at am, and I was not homeWhen I got home at pm, I called the technician back to tell him my appointment was for 2-pm, but he never picked up the phoneI called the Orkin office on Monday and told them about what happenedA female customer representative apologized but gave no reason for the technician's early arrivalI made an appointment again for Saturday 11/17/am - pm, and this time it was simply a no showI read the previous customer reviews on this website, and I am actually happy that I won't have to deal with this company any furtherThey ruined two of my Saturdays simply because I wanted to give them business, which is incomprehensible to me
Company ignores request for reimbursement for overpayment
I had TruTech for plus yearsDecided to move on to another company in Sept I noted a new billing process put in place in August that shows, for the first time, that I have overpaid TruTech $Called accounting who said a District manager would call backThe manager did not know how to handle situationCalled Accounting again who said a regional manager would callThis did not happenWrote TruTech on Oct about overpayment but no response
My rental house, at XXXXX XXXth *** N*** FL XXXXX, has A rat problem reported by tenant at the end of MayOrkin came to my house on June 2nd for the first treat and July for the secondMy tenant still found the rat reside in the atticWe called Orkin and they don't go up to the roof to seal the vent pipe and the gap of the soffitThey never said this before their service
On their advertisement video, Orkin says they are going to block all possible rat entry from bottom to topHere is the online video on Youtube about their service, link - https://www.youtube.com/watch'v=rYS9BOjY9cY
I believe they have a misleading advertisement to earn business
Order_Number: XXXXXXXXX and XXXXXX
Account_Number: XXXXXXXX