I was emailed a bill for an apparent service on 04/30/that I never receivedThe technician, *** ***, stated on the report that he came out to my house around 1:pm that dayNo one came out to my house to perform any services that day as I was home all day and have security cameras that show no one came to the houseI called TruTech customer service to let them know I was erroneously billed for a non-service and to please correct the error in their billing as well as cancel my service with them for any future services as I no longer wanted them to service my house since they are billing me for something they never didThis situation happened before last year where I was continuously billed for a service that never happened in October I was able to talk with customer service and they adjusted the billEven after I reported this last incidence for 04/30/2018, I still received another bill today via email from the companyReporting work done that was not done and
Orkin was contracted via telephone on 5/26/to perform services at*** *** on 5/27/between 10:00am-12:00pmThe services was for Pest Control at a duplex rental property with beds and bath's in each unit
Orkin's technician made a call ahead of time to let me know they were running late (10:30am), and because I don't live at the property I told them to give me a call when they were close so that I can meet them there, which never happenedOnce they arrived they were knocking on the wrong door and decided to leave (I have video footage of this that the tenant was able to provide to me from the security cameras)I had to call the company and ask where the technician was because I never got a callThe technician had to turn around and come back which put us at 12:30pm (minutes past the initial service call)
Once I showed the properties, the service tech told me his boss said he could only treat one unit not both because it's two sepa
On 7/24/had a horrible bee problem on my inside porchThousands of beesOrkin came out and sprayed onto the top of my porchDid not go on the roofBees were under an overhangThey stood on the side and TRIED to get the areaCame out two times after thatUsed my personal vacuum to suck the thousand bees from inside porchVery unprofessionalWell on 9/19/thousands of bees were back on my inside porchCalled OrkinWould charge another $Called another companyThey stated the original nest and bees were never gotten rid ofHe actually went ON the roof and sprayed down the holeUsed a shop vac to vacuum my porchStated I would NEVER have a bee problem againIf I did he would be back and charge nothingOrkin stated to me today that the two incidents were NOT relatedThey acted very unprofessional and claimed no wrong doing
Product_Or_Service: Pest control
Billed for services not provided by companyI was sent a bill for services that were never renderedCompany states someone was at my house on a day that was not scheduledI was home all day, so was my daughter and my father, no one from Orkin came on that day, 01/11/They obviously don't have a signature from me that they provided a serviceNo calling card was present from them on that dayI have contacted the *** PA office several timesThey continue to send me a fraudulent bill
Product_Or_Service: Exterminator
Account_Number: XXXXXX
June 20th a sales associate from orkin visited my house & gave me a price for several external service's to be done within 1st week of julyI agreed upon them services for the amount contracted
month went by called sales guy ,took another two months gone by ,jobs ahead of me ,got donefinally a call for a date a man will come do the work ,tooka day off from work for man to call off on me claiming might rain, week later finally two men show up in September 22nd range and ladder wasn't long enough to even got to roof to do any work agreed on for the contract price,all they did was efforts to do inside sealant works broke my hot water pipe on my hot water tank that costed me cash and I had to got two days without hot water,then the company never called back at all ,,then I got a bill week ago for the amount
I called the number on bill lady said she had to talk to her manager and haven't heard anything from them
Product_Or_Service: Bat exclusion services
Account
I had outside only pest service done at my house in roughly late-June They did not do inside since we were remodeling so they said they come back at no cost, just call I called in August to have inside done, and an appointment was set for August 19th, 3-5pm The tech came, stayed minutes knocking the door, left a note then departed No phone call at all My wife was down the street picking up my son from school
I called on Monday Aug 22d to reschedule another apt I got major ?grief? on the phone about missing the appointment, and that Orkin should not need to call you since an appointment was set Nevertheless another appointment was set for Aug26th Friday 3-5pm And on Aug 26th, no one came nor called between 3-5pm
I deal with plumbers, etcwho set hour windows for schedules, but they also call Believe me, it works on both ends (when we somehow aren?t there but can come or they can?t come)
I?m upset; this should not be this frustrating Every O
I called Orkin to deal with a flea problem in a unit I am renting outOn the first visit, the technician was hours late outside of the service windowHe sprayed the inside and outside of the unitAlthough I was displeased with his being late, the flea problem did appear to be eradicatedAs part of the service, I had signed up for an "automatic payment plan" through which the next visit was scheduled, then there would be other subsequent follvisitsOne day, my tenant found a bill for $in the doorApparently Orkin had come with no one home and may have performed an outside spraying (who knows, neither I nor my tenant were there to see what they did)I'm assuming it was part of the scheduled payment plan that they did this, but no one called ahead or notified me that they were coming outWhen I called to complain that I had been billed for an incomplete service that I had no idea was taking place, they said that they only work on the exterior of the unit and don't call
When we cancelled the service, they said they would refund the last two monthsThis never occurred and we have not heard from them
We had their service to treat a mouse infestationThis started approximately back in November until early summer of There was no consistency with the staff that came to our house and all they did was re-set traps without finding the true source of the problem to eliminate itMy husband cancelled the service and he was told they would refund the last two months of serviceThis never occurred because they claimed someone came to the house and sprayed the perimeter for routine bug sprayingThere was also no evidence this occurred, as a note or invoice was not leftThis was also not why we had the service, to aid in 'routine bug spraying.' We have completed their online survey and also a Yelp review with no response ever received from the companyAt this point we feel that they are just a scam to get more money from consumers without actual
We had antsWe called them and they came in March, we paid $for two months of treatmentWe have the contract hereThey came back out in April as a followupThe ants never went away so we cancelled, we didn't want them coming backThe guy (*** *** CXXXXX) never came here in June, he's lyingHe charged us for a mosquito treatmentI'm here all the time and I would know if some guy was walking around on my landAlso, we have a gate that's shut all the time so he wouldn't even be able to enter our property without permission so he definitely never came outThe date he cites in June, it was thunder storming that day so there's no way he was spraying outsideHis manager agreed with us and admitted he did not comeWe got the funds returnedWe thought this was over and now they've sent the bill to collections
I called Orkin because my renter saw insects coming out of the sinkThe person on the phone assured me that they would get rid of the insects and that Orkin works with rental properties all the time and it would be no hassle to meThe Orkin employee went to the house the first time and everything went as plannedThe Orkin employee did service a few weeks later and also sold the renters on getting an additional service outsideNo problems to this point
A few weeks after that I received a bill in my emailI called my renter and she said nobody every called her to schedule appointment or showed upI spoke with an Orkin representative who told me she would credit that charge and make sure the technician spoke to the renter before doing serviceMy renter has big dogs so this is very important
Fast forward months and I receive a call from Orkin saying I owe for months serviceI tell her that my credit is being automatically chargedShe says that is for the add on service m
My account with *** Pest Control was sold to Orkin Pest Control
mid year In error, I was billed by both *** Pest Control and Orkin Pest Control for $for the same termite baiting service
I inadvertently paid both companiesI contacted both *** and Orkin and they both agreed that I would be refunded by OrkinI spoke to ***, the Office Manager of the Orkin office in Elmsford, NY on December 3,I was told she needed to submit a refund request to their main office in Georgia for approval and the refund would be issued in a few weeksSince that time, I have called the Elmsford office (***) and the Georgia headquarters (***) at least timesEach time, I've been told it's still at the Georgia office for approval and the refund will be comingThen, I received an invoice from Orkin dated 4/1/for $I called *** in the Elmsford office again on 4/13/She explained to me that Orkin had automatically renewed
On October 25th I made a call to Orkin to cancel my month to month serviceOn November 1st my account was debitedComplete service wasn't rendered
On October 25th I made a call to Orkin to cancel my month to month serviceI have been out of contract with Orkin for a few months nowI had been out of town for weeks prior to this dateWhen I got back in town October 31st there was a note on my door saying Orkin came byOn November my account was debited $I'm very upset about this because I made sure I called to cancel serviceNot only was I charged after cancelling service but the complete service was not renderedWhen I called the manager for the local office he didn't want to hear anything I had to sayHe just kept repeating the same thing over and over againThis debit messed up other things I had going onI have been a customer of Orkin's for almost years nowNot only was I using them to pest control they are also my termite treatment providerThe wa
When we called to inquire about rates,*** *** and*** quoted us $for the first treatment and $per quarter thereafter...a total of $per year Then, when they came out, they increased the quote to $and requested our credit card information Shame on us for not catching the difference and shame on them for their dishonest and unethical practices We are now in the process of trying to cancel and get a refund, but after multiple emails, communication on their side has been scarce and ineffective Stay away from this terrible company!
Product_Or_Service: Pest control
Account_Number: ***
I have not received the service I requested
I requested service to remove mice but the tech only utilized glue traps which I had already bought and were currently using so he didn't offer me anything more than what I was already doingAdditionally I feel that Orkin took advantage of me by trying to offer me other services when I specially contacted then about mice
Absolutely awful customer service
Extremely unprofessional, absolutely terrible customer service I had called Orkin for an ant problem we were having, and on different occasions, I spoke with different people from their call center Each time I had them explain what the charges would be, and what they would cover The first guy I spoke to was knowledgeable about pests, but was confusing explaining the pricing Someone called me back later that day to offer me 10% off of what the first guy had quoted, I had them better explain what the cost would be and what it would cover, and I told them I would speak to my partner about whether or not he wanted to go ahead with it Each time I spoke with someone, they all explained that it would be one price for visits throughout the year So I talked with my partner and he gave the go ahead Scheduled someone to come out A guy from their Durango office came out the day of, and he was super friendly and knowledgeable about pests Whe
At the end of July we hired Orkin to evaluate our home for batsThe company came out, sprayed for bugs, assessed for bats and laid down sticky trapsA couple weeks later, another employee came out to assess for bats (again), this time, providing a written estimate of the work to be done which included: placing bat excluders, sealing up exterior holes, replacing roof vents and insulation, and removal of excluders after a period of weeksA special division of Orkin was deployed to complete the workThe employee of that division arrived to our home (after canceling one appointment), unprepared and uncertain of the work to be doneHe walked around the home, and let us know that he needed to go to Lowe's for caulkingHe returned to our house, and said he was unable to place the excluder due to inclement weatherHe promised to call us back later in the week, and failed to do soWe called Orkin, and were able to set up another appointmentThe employee returned to our home, pla
I paid in advance for a year's worth of serviceThey didn't show up the times they were contract to show upThey called to make appointments and wouldn't keep them and never apologized or made up for not showing up.I expressed my disappointment and told them I was not renewing when the year was upThey continued to call meThey showed up when "I wasn't home" and treated outsideI work from home and am always homeThey used that as an excuse throughout the year for not showing up For this past treatment they have been harassing me constantly for not paying for the last treatment.They didn't give me all the scheduled treatments and now they want me to pay for service I didn't even want.I have talked to them on the phone at least times and yet they still harass me over this final bill that I didn't even request.They are rated star for good reasonTerrible service
Product_Or_Service: Full house treatment int/ext
I signed contract with Orkin Pest ,*** -$for mos service-they came approx times -put out roach motels and a little dab of something on a few cabinets-I had roaches-I told them many times I still had roaches, they told me they control the bugs-I wanted them dead, gone-anyway they deducted $ from my account in months and would return nothingI now have more roaches I told them they were not welcome to come back into my house after seeing bugs crawling all over within a week-I have bugs now and must pay another pest serviceI got nothing from OrkinThey refused to return any of my money even though they took more than contract and was only here month-
Product_Or_Service: pest control
Account_Number: XXXXXXX
Worst off than before Orkin came to my home $1,dollars later for a bed bug problem
My comment is that my husband and I spent 1,for your services to rid our home of a bed bug problem and to my regret and horror and dissapointment we still have the problem and if not worse than before I am so sorry to say that I would not recommend Orkin to my worst enemy I am so sad that a company of your status that has been around for so many years would do something to people today and leave them worst off than they were before they handed over $1,of their social security money to you and got no results If it were not for being so ashame of this problem I would stand up in my church and tell the whole congregation what you did to usMy home is not dirty or cluttered so these bed bugs must have been brought in by someone and we are not able to get rid of them but went to you in good faith but instead got burned Very disappointed
Initially we contacted Orkin for a mouse problem in the attic and in the homeI called because they offered a free estimateI never got the free estimate, the person who answered the phone mentioned the price for the initial visit and that they require a year?s contract so that they can thoroughly treat for mice and the things that they eat, such as ants and other insects around the homeI did not really want to be tied to a year of service, I just wanted the mice gone because my grandson lives here and I don't want him to get sick from mouse droppingsThe first two service appointments were pretty thorough but each time I also mentioned hearing scurrying sounds in the attic, which I still hear nowAn additional part of the attic which has to be entered through the ceiling in the master bedroom and needs to be reached by a ladder has never been treated even though I told each technician that came inside the houseOn July 13, an Orkin technician came to our house and was su
I was emailed a bill for an apparent service on 04/30/that I never receivedThe technician, *** ***, stated on the report that he came out to my house around 1:pm that dayNo one came out to my house to perform any services that day as I was home all day and have security cameras that show no one came to the houseI called TruTech customer service to let them know I was erroneously billed for a non-service and to please correct the error in their billing as well as cancel my service with them for any future services as I no longer wanted them to service my house since they are billing me for something they never didThis situation happened before last year where I was continuously billed for a service that never happened in October I was able to talk with customer service and they adjusted the billEven after I reported this last incidence for 04/30/2018, I still received another bill today via email from the companyReporting work done that was not done and
Orkin was contracted via telephone on 5/26/to perform services at*** *** on 5/27/between 10:00am-12:00pmThe services was for Pest Control at a duplex rental property with beds and bath's in each unit
Orkin's technician made a call ahead of time to let me know they were running late (10:30am), and because I don't live at the property I told them to give me a call when they were close so that I can meet them there, which never happenedOnce they arrived they were knocking on the wrong door and decided to leave (I have video footage of this that the tenant was able to provide to me from the security cameras)I had to call the company and ask where the technician was because I never got a callThe technician had to turn around and come back which put us at 12:30pm (minutes past the initial service call)
Once I showed the properties, the service tech told me his boss said he could only treat one unit not both because it's two sepa
On 7/24/had a horrible bee problem on my inside porchThousands of beesOrkin came out and sprayed onto the top of my porchDid not go on the roofBees were under an overhangThey stood on the side and TRIED to get the areaCame out two times after thatUsed my personal vacuum to suck the thousand bees from inside porchVery unprofessionalWell on 9/19/thousands of bees were back on my inside porchCalled OrkinWould charge another $Called another companyThey stated the original nest and bees were never gotten rid ofHe actually went ON the roof and sprayed down the holeUsed a shop vac to vacuum my porchStated I would NEVER have a bee problem againIf I did he would be back and charge nothingOrkin stated to me today that the two incidents were NOT relatedThey acted very unprofessional and claimed no wrong doing
Product_Or_Service: Pest control
Billed for services not provided by companyI was sent a bill for services that were never renderedCompany states someone was at my house on a day that was not scheduledI was home all day, so was my daughter and my father, no one from Orkin came on that day, 01/11/They obviously don't have a signature from me that they provided a serviceNo calling card was present from them on that dayI have contacted the *** PA office several timesThey continue to send me a fraudulent bill
Product_Or_Service: Exterminator
Account_Number: XXXXXX
June 20th a sales associate from orkin visited my house & gave me a price for several external service's to be done within 1st week of julyI agreed upon them services for the amount contracted
month went by called sales guy ,took another two months gone by ,jobs ahead of me ,got donefinally a call for a date a man will come do the work ,tooka day off from work for man to call off on me claiming might rain, week later finally two men show up in September 22nd range and ladder wasn't long enough to even got to roof to do any work agreed on for the contract price,all they did was efforts to do inside sealant works broke my hot water pipe on my hot water tank that costed me cash and I had to got two days without hot water,then the company never called back at all ,,then I got a bill week ago for the amount
I called the number on bill lady said she had to talk to her manager and haven't heard anything from them
Product_Or_Service: Bat exclusion services
Account
I had outside only pest service done at my house in roughly late-June They did not do inside since we were remodeling so they said they come back at no cost, just call I called in August to have inside done, and an appointment was set for August 19th, 3-5pm The tech came, stayed minutes knocking the door, left a note then departed No phone call at all My wife was down the street picking up my son from school
I called on Monday Aug 22d to reschedule another apt I got major ?grief? on the phone about missing the appointment, and that Orkin should not need to call you since an appointment was set Nevertheless another appointment was set for Aug26th Friday 3-5pm And on Aug 26th, no one came nor called between 3-5pm
I deal with plumbers, etcwho set hour windows for schedules, but they also call Believe me, it works on both ends (when we somehow aren?t there but can come or they can?t come)
I?m upset; this should not be this frustrating Every O
I called Orkin to deal with a flea problem in a unit I am renting outOn the first visit, the technician was hours late outside of the service windowHe sprayed the inside and outside of the unitAlthough I was displeased with his being late, the flea problem did appear to be eradicatedAs part of the service, I had signed up for an "automatic payment plan" through which the next visit was scheduled, then there would be other subsequent follvisitsOne day, my tenant found a bill for $in the doorApparently Orkin had come with no one home and may have performed an outside spraying (who knows, neither I nor my tenant were there to see what they did)I'm assuming it was part of the scheduled payment plan that they did this, but no one called ahead or notified me that they were coming outWhen I called to complain that I had been billed for an incomplete service that I had no idea was taking place, they said that they only work on the exterior of the unit and don't call
When we cancelled the service, they said they would refund the last two monthsThis never occurred and we have not heard from them
We had their service to treat a mouse infestationThis started approximately back in November until early summer of There was no consistency with the staff that came to our house and all they did was re-set traps without finding the true source of the problem to eliminate itMy husband cancelled the service and he was told they would refund the last two months of serviceThis never occurred because they claimed someone came to the house and sprayed the perimeter for routine bug sprayingThere was also no evidence this occurred, as a note or invoice was not leftThis was also not why we had the service, to aid in 'routine bug spraying.' We have completed their online survey and also a Yelp review with no response ever received from the companyAt this point we feel that they are just a scam to get more money from consumers without actual
We had antsWe called them and they came in March, we paid $for two months of treatmentWe have the contract hereThey came back out in April as a followupThe ants never went away so we cancelled, we didn't want them coming backThe guy (*** *** CXXXXX) never came here in June, he's lyingHe charged us for a mosquito treatmentI'm here all the time and I would know if some guy was walking around on my landAlso, we have a gate that's shut all the time so he wouldn't even be able to enter our property without permission so he definitely never came outThe date he cites in June, it was thunder storming that day so there's no way he was spraying outsideHis manager agreed with us and admitted he did not comeWe got the funds returnedWe thought this was over and now they've sent the bill to collections
I called Orkin because my renter saw insects coming out of the sinkThe person on the phone assured me that they would get rid of the insects and that Orkin works with rental properties all the time and it would be no hassle to meThe Orkin employee went to the house the first time and everything went as plannedThe Orkin employee did service a few weeks later and also sold the renters on getting an additional service outsideNo problems to this point
A few weeks after that I received a bill in my emailI called my renter and she said nobody every called her to schedule appointment or showed upI spoke with an Orkin representative who told me she would credit that charge and make sure the technician spoke to the renter before doing serviceMy renter has big dogs so this is very important
Fast forward months and I receive a call from Orkin saying I owe for months serviceI tell her that my credit is being automatically chargedShe says that is for the add on service m
My account with *** Pest Control was sold to Orkin Pest Control
mid year In error, I was billed by both *** Pest Control and Orkin Pest Control for $for the same termite baiting service
I inadvertently paid both companiesI contacted both *** and Orkin and they both agreed that I would be refunded by OrkinI spoke to ***, the Office Manager of the Orkin office in Elmsford, NY on December 3,I was told she needed to submit a refund request to their main office in Georgia for approval and the refund would be issued in a few weeksSince that time, I have called the Elmsford office (***) and the Georgia headquarters (***) at least timesEach time, I've been told it's still at the Georgia office for approval and the refund will be comingThen, I received an invoice from Orkin dated 4/1/for $I called *** in the Elmsford office again on 4/13/She explained to me that Orkin had automatically renewed
On October 25th I made a call to Orkin to cancel my month to month serviceOn November 1st my account was debitedComplete service wasn't rendered
On October 25th I made a call to Orkin to cancel my month to month serviceI have been out of contract with Orkin for a few months nowI had been out of town for weeks prior to this dateWhen I got back in town October 31st there was a note on my door saying Orkin came byOn November my account was debited $I'm very upset about this because I made sure I called to cancel serviceNot only was I charged after cancelling service but the complete service was not renderedWhen I called the manager for the local office he didn't want to hear anything I had to sayHe just kept repeating the same thing over and over againThis debit messed up other things I had going onI have been a customer of Orkin's for almost years nowNot only was I using them to pest control they are also my termite treatment providerThe wa
When we called to inquire about rates,*** *** and*** quoted us $for the first treatment and $per quarter thereafter...a total of $per year Then, when they came out, they increased the quote to $and requested our credit card information Shame on us for not catching the difference and shame on them for their dishonest and unethical practices We are now in the process of trying to cancel and get a refund, but after multiple emails, communication on their side has been scarce and ineffective Stay away from this terrible company!
Product_Or_Service: Pest control
Account_Number: ***
I have not received the service I requested
I requested service to remove mice but the tech only utilized glue traps which I had already bought and were currently using so he didn't offer me anything more than what I was already doingAdditionally I feel that Orkin took advantage of me by trying to offer me other services when I specially contacted then about mice
Absolutely awful customer service
Extremely unprofessional, absolutely terrible customer service I had called Orkin for an ant problem we were having, and on different occasions, I spoke with different people from their call center Each time I had them explain what the charges would be, and what they would cover The first guy I spoke to was knowledgeable about pests, but was confusing explaining the pricing Someone called me back later that day to offer me 10% off of what the first guy had quoted, I had them better explain what the cost would be and what it would cover, and I told them I would speak to my partner about whether or not he wanted to go ahead with it Each time I spoke with someone, they all explained that it would be one price for visits throughout the year So I talked with my partner and he gave the go ahead Scheduled someone to come out A guy from their Durango office came out the day of, and he was super friendly and knowledgeable about pests Whe
At the end of July we hired Orkin to evaluate our home for batsThe company came out, sprayed for bugs, assessed for bats and laid down sticky trapsA couple weeks later, another employee came out to assess for bats (again), this time, providing a written estimate of the work to be done which included: placing bat excluders, sealing up exterior holes, replacing roof vents and insulation, and removal of excluders after a period of weeksA special division of Orkin was deployed to complete the workThe employee of that division arrived to our home (after canceling one appointment), unprepared and uncertain of the work to be doneHe walked around the home, and let us know that he needed to go to Lowe's for caulkingHe returned to our house, and said he was unable to place the excluder due to inclement weatherHe promised to call us back later in the week, and failed to do soWe called Orkin, and were able to set up another appointmentThe employee returned to our home, pla
I paid in advance for a year's worth of serviceThey didn't show up the times they were contract to show upThey called to make appointments and wouldn't keep them and never apologized or made up for not showing up.I expressed my disappointment and told them I was not renewing when the year was upThey continued to call meThey showed up when "I wasn't home" and treated outsideI work from home and am always homeThey used that as an excuse throughout the year for not showing up For this past treatment they have been harassing me constantly for not paying for the last treatment.They didn't give me all the scheduled treatments and now they want me to pay for service I didn't even want.I have talked to them on the phone at least times and yet they still harass me over this final bill that I didn't even request.They are rated star for good reasonTerrible service
Product_Or_Service: Full house treatment int/ext
I signed contract with Orkin Pest ,*** -$for mos service-they came approx times -put out roach motels and a little dab of something on a few cabinets-I had roaches-I told them many times I still had roaches, they told me they control the bugs-I wanted them dead, gone-anyway they deducted $ from my account in months and would return nothingI now have more roaches I told them they were not welcome to come back into my house after seeing bugs crawling all over within a week-I have bugs now and must pay another pest serviceI got nothing from OrkinThey refused to return any of my money even though they took more than contract and was only here month-
Product_Or_Service: pest control
Account_Number: XXXXXXX
Worst off than before Orkin came to my home $1,dollars later for a bed bug problem
My comment is that my husband and I spent 1,for your services to rid our home of a bed bug problem and to my regret and horror and dissapointment we still have the problem and if not worse than before I am so sorry to say that I would not recommend Orkin to my worst enemy I am so sad that a company of your status that has been around for so many years would do something to people today and leave them worst off than they were before they handed over $1,of their social security money to you and got no results If it were not for being so ashame of this problem I would stand up in my church and tell the whole congregation what you did to usMy home is not dirty or cluttered so these bed bugs must have been brought in by someone and we are not able to get rid of them but went to you in good faith but instead got burned Very disappointed
Initially we contacted Orkin for a mouse problem in the attic and in the homeI called because they offered a free estimateI never got the free estimate, the person who answered the phone mentioned the price for the initial visit and that they require a year?s contract so that they can thoroughly treat for mice and the things that they eat, such as ants and other insects around the homeI did not really want to be tied to a year of service, I just wanted the mice gone because my grandson lives here and I don't want him to get sick from mouse droppingsThe first two service appointments were pretty thorough but each time I also mentioned hearing scurrying sounds in the attic, which I still hear nowAn additional part of the attic which has to be entered through the ceiling in the master bedroom and needs to be reached by a ladder has never been treated even though I told each technician that came inside the houseOn July 13, an Orkin technician came to our house and was su