I contacted the local office back on or around the 1st of Sept and asked that my account be suspendedAfter talking to the representative about my options we decided to placed it on a seasonal service until JanuaryIn January I decided to just out right cancelI received two bills stating I owed for a service that I didn't getI spoke with several individuals about the statements they assured me I didn't owe any balance and the account was closedI have today Feb in my hand a bill for a January Service that didn't happen and a Feb service coming upCan someone explain to me why? I want to sit with someone face to face with this letter and look me in the eye and tell me why am I still receiving billsOther than that I was a customer with them for over years and was happyI recently became unemployed and decided to cut back and life off my retirementI don't need this going to a collection agency and messing up my credit
They came out to spray for stink bugs and set traps for mice - I was under the impression they would be putting down poison and/or using some type of special 'industry only? processes as the service
In watching the guy as he serviced the house, it became very apparent this was something I could have done myselfThere was nothing special or unusual or value-added about the service in any way
He set mouse traps and sprayed the inside of the house and the exterior, all of which took about minutes
The charge was $
When he left, I did some research to see if that charge made sense vis-a-vis the expertise and products usedI wanted to know if I had been over-charged and turns out I have been VASTLY over-chargedYou can buy stink bug spray - with a nozzle attached for application - at Home Depot for $a gallonAnd mousetraps are four for $
So for a total of $- this could have been done without their servicesI would like to know what the extra $is forI ha
Sevices have been paid to agent directly
Received billing from home officeDiscussed with agent, who claims that is incorrect
The following month, home office billed againCalled agent, who said that he is coming the following week, but did not appear
Called the apparent manager 3x listed on billing, but someone else answered claiming that he would answer questions, but could not explain the additional billing
Product_Or_Service: standard quarterly service
I am very dissatisfied with my service at this pointAfter my previous appointment I called twice to have someone come back outThe first time I was told the guy who normally does my service was out and I would have to wait for him to come back and contact meWhich I'm not understanding why someone else could not have been sentI call again and leave a message after not hearing backThis message was never returned
Then by the time it was due for my next regular service someone calls, leaves a message asking to come the same day or possibly the next dayI did not get a chance to return the call as I work and have to find best times to assure I'm homeSo someone comes the next day when I'm not home and just sprays the outsideBut yet the funds were removed from my account and I did not receive the full serviceNor was anyone sent out between my services when I called
I then call again once I see someone came to my house and I was charged to which I was told someone wo
orkin come to our house for a termite inspection which the inspection turned out goodI told the representative that I was going to have to do some insulation put in my attic and crawlspace areasThe representative told me that they do insulation in attic and crawlspace So they gave me a price and I told them to go ahead and do the work The representative said that it would be a couple weeks before they could do it I told the representative that was fine was not in a hurry to get it done as long as got it done before winter The representative told me that he did not have any help and that he was looking for workers so the day they started they worked on the crawlspaces I told them to save me the insulation that was good because the new addition was put on my house in so I knew that the insulation in those crawlspaces was fairly new I figured that I would put that insulation in my workshop So on this day they sent gas from Richmond Virginia which is about to mil
Orkin has skipped two service calls and I'm unable to get any satisfaction from themFirst, a service person changed on his own when he'd be here--and didn't tell meHe came two days early and only by chance I caught him on his way outThat meant he didn't get in the house--just left a bill for me to payWhen I called Orkin, they promised they'd send someone out to do a real service call on the day that had been scheduled, and that person never arrivedI called the office again, and they said no note had ever been made of my complaint and they'd send someone out a week laterToday is a week later, and guess who never showedGuess what company isn't picking up any phone calls? I am staring at a bill for $for a service that I'm not sure contained any real service
Product_Or_Service: pest control
I have several complaints about this service1) local office is never reachable2) orkin placed traps in my house and can't remember where they'reHouse has flies and smells horrible nowI have a new born in my house now and am being displaced by the smell and adverse Heath affects
Product_Or_Service: Pest control
I was billed for services not doneI have terminated the contract but continue to get monthly bills
I sent a letter terminating the service without response
I called the office back in July to complain, was told a manager would get back to meNo call recieved
The office has been uncooperative with schedulingThe had cancelled appointments without reschedulingNo customer service
Product_Or_Service: pest control
I paid for my annual termite coverage in June Home team was supposed to call and schedule an appointment to do the termite inspection I have not heard from them since they willingly took my money This is the second time this has happened I would not recommend this company to anyone and regret this is who my home builder decided to do business with
I have stopped service on 6/10/I have repeatedly ask to not come to my home by phone and emailBut this seems to not get threw to the branch in Elmsford ny .they do not come But I am repeatedly charge for services that have never been givenwhat more can I do I have to now change banks! is this rightwe are now on the thresh hold of out an out thievery you are my last hope before im forced to change banks and start the process of informing all my other creditor of the changethis will take hoursAs of now I have been charged $ And for some reason I cant get Key bank to stop this from happening also.AS you my know this is vary frustrating
Will not cancel my contract
On Nov 30th *** in the front office signed for a letter that I sent to the Shreveport office to cancel my service once my contract ended in Feb In the letter I requested to have someone contact me to advise that my service was cancelledWell here it is the end of Feb and my service has not been cancelledOn Feb I contacted the office and left a voicemail for a manager to call meFour days later on Feb *** contacted meHe was very abrupt and rudeHe asked who signed the letterI stated that I would have to find the ups ticket to find the infoHe repeated what I said rudelyThen he asked to give him hoursFive minutes later *** called again to asked me when I sent itI stated that it was at the end of NovSo the next day I found my ticket and called *** and left a voicemail stating it was *** and on 11/@11:15amThis was on Feb It is currently 02/20/and I have not received a response from *** about my con
My termite contract was terminated due to the incompetence of the service manager, who failed to complete my service within a reasonable time frame
My payment was late for my termite contract My service attendant left a message asking me to contact the office When I contacted the office I was told that my contract was in danger of termination due to a late payment I am a senior citizen and my daughter pays all of my bills The balance was somehow overlooked, however, when we received the notice we were told that we were well within the time frame to keep the contract as long as we had the remaining balance of $when they came outWe asked if we needed to mail it in and they said no, it would be collected when they came outMy daughter spoke with *** who said That *** would take care of us After speaking with ***, he gave us several dates and days that he would be out to take care of the service Without notice, someone came and pulled the termite drops I calle
I had a service person come out from Orkin for my initial service on 3/2/to treat carpenter antsWhile the service person was here, he stepped on my dryer and dented the top while he was placing ant traps next to the dryer ventThe dryer is unable to be used because the drum is now scraping the top of the dryerI called the local office and they initially told me that no service managers were available to help meI called back hours later to cancel my service and they were able to locate a manager at that timeI told him what had happened and his response was that they do not make it common practice to stand on peoples dryersHe said that he would cancel my future services and speak with the service personNo apology or offer to help me with my dryerNow I am stuck with a dryer that I cannot use and no future services for my ant issues
Product_Or_Service: Treatment for carpenter ants
I received a bill for "services" that were conducted without my consent
I received invoice #*** dated 3/30/on account #*** with my name and address on it The bill said it was for service at my home, but no one had contacted me to request to come and perform services, or to get my permission to be on my premises Further, the month of March was predominately in the 30s in terms of weather, so I had no pest/insect problems that month, leading me to doubt that any services at all were rendered In any case, I received no notification or itemized list that any service was performed On or around April, I called the company to report these issues and request resolution, as well as to request to cancel my account I was told district the regional manager (Mr ***) was the only one who could handle my issue and that the contact policy for the company was hours I have heard from no one since, one week later
I started using ORKIN in Aug because of BED BUGS...I am on a contract where I paid $for their services....I now pay $a month and continue to have bed bugs...I was told that I keep bringing them in...I got rid of most of my furniture and the bed bugs still exists...I feel I don't owe Orkin another DOLLAR because they have not gotten rid of the problem....I want the bed bugs gone and I don't believe I should have to pay them another payment for their service
My husband and myself own a lake home @*** We were having problems with mice and ants, so we called Orkin I believe we started 1/5/@ a cost of $every other month I asked the service man and the company to please leave the service report on the kitchen counter when he was at our home That happened once, I believe I asked them to do this so I had proof of him being there for the service I only got emails stating he was there
I met him once when I had stayed there for a week I saw what he did, where he was putting traps and the ant bait I was at our home on May 8th, I had been there from the previous week As I was on my computer, I received an email stating that he was at our home on May 8th at 6:a.muntil 6:30am I was outside with my dog at 6:a.mhe wasn't there He would have had to have left himself in the house to leave ant bait in the kitchen and threw out the house, also to check the traps that were throughout
Bad Business and Poor Customer Service
After arriving late to our home for an appointment that I adjusted my work schedule around, all paperwork was not filled out for the "service agreement" by the servicing technicianIt has been beyond days since initial service and there has been minor change to pests in our homeWe were told that they would spray outside the house if they came to service and were not at home, to which we declinedWe requested cancellation and were told that no, we could not cancel and that they would put a cancellation request under review for daysDuring this time, another visit will be scheduled, even though we have declined perimeter services, and we would be billed for these servicesAdditionally, the service technician could not give us a 100% guarantee on the work-that the pest would be truly exterminated and not return-but is willing to charge over $for said servicesThe customer service representatives have not been careful and very unprof
Dishonest--say what you want to hear with a smile but do not perform serviceAfter setting 4:appt time, tech showed up minutes early and tried to get my 13-year-old daughter, who was home alone, to let him in and see where problem was before I arrivedGave me his phone to sign after giving credit card info so I thought I was signing credit card receipt, but it was an e-work order saying I was satisfied with work when nothing done yet (received via email that night)Left tech to work alone in house, came home to find area not treated and partial rodent carcass in same placeWork order claimed hours in house when he was not in my houseSpoke with *** who promised full refund for first visit and sent *** to treat house to keep me from exercising 3-day-contract cancellationTook additional time off work to give them second chanceWas promised again that area behind dryer would be treatedLeft and came back to see that dryer was just put back from where it was partially pul
Service provider was very rude and unprofessional
The home inspector for orkin called said that because we said we have bad bugs he doesn't need to come out and just quoted a price and stated that because we already know we have themHe also said that he wanted to know if we are getting the service at all before they came out
I spoke with *** (orkin man) in September,when he came to service my home and informed him that I'm financially unable to continue with the services.He was very understanding, called his boss,to ask if he continue my services and I pay when I canHe was told no and leftThe following month I return home to see a bill on my door stating that the outside of my home was serviced and I was charged 84$.I called orkin spoke to a representativeShe told me it was a mix up and I would receive a refund within business daysStill no refundI've called orkin it goes to voicemailI left a message no one has reached out me yet
I contacted the local office back on or around the 1st of Sept and asked that my account be suspendedAfter talking to the representative about my options we decided to placed it on a seasonal service until JanuaryIn January I decided to just out right cancelI received two bills stating I owed for a service that I didn't getI spoke with several individuals about the statements they assured me I didn't owe any balance and the account was closedI have today Feb in my hand a bill for a January Service that didn't happen and a Feb service coming upCan someone explain to me why? I want to sit with someone face to face with this letter and look me in the eye and tell me why am I still receiving billsOther than that I was a customer with them for over years and was happyI recently became unemployed and decided to cut back and life off my retirementI don't need this going to a collection agency and messing up my credit
They came out to spray for stink bugs and set traps for mice - I was under the impression they would be putting down poison and/or using some type of special 'industry only? processes as the service
In watching the guy as he serviced the house, it became very apparent this was something I could have done myselfThere was nothing special or unusual or value-added about the service in any way
He set mouse traps and sprayed the inside of the house and the exterior, all of which took about minutes
The charge was $
When he left, I did some research to see if that charge made sense vis-a-vis the expertise and products usedI wanted to know if I had been over-charged and turns out I have been VASTLY over-chargedYou can buy stink bug spray - with a nozzle attached for application - at Home Depot for $a gallonAnd mousetraps are four for $
So for a total of $- this could have been done without their servicesI would like to know what the extra $is forI ha
Sevices have been paid to agent directly
Received billing from home officeDiscussed with agent, who claims that is incorrect
The following month, home office billed againCalled agent, who said that he is coming the following week, but did not appear
Called the apparent manager 3x listed on billing, but someone else answered claiming that he would answer questions, but could not explain the additional billing
Product_Or_Service: standard quarterly service
I am very dissatisfied with my service at this pointAfter my previous appointment I called twice to have someone come back outThe first time I was told the guy who normally does my service was out and I would have to wait for him to come back and contact meWhich I'm not understanding why someone else could not have been sentI call again and leave a message after not hearing backThis message was never returned
Then by the time it was due for my next regular service someone calls, leaves a message asking to come the same day or possibly the next dayI did not get a chance to return the call as I work and have to find best times to assure I'm homeSo someone comes the next day when I'm not home and just sprays the outsideBut yet the funds were removed from my account and I did not receive the full serviceNor was anyone sent out between my services when I called
I then call again once I see someone came to my house and I was charged to which I was told someone wo
orkin come to our house for a termite inspection which the inspection turned out goodI told the representative that I was going to have to do some insulation put in my attic and crawlspace areasThe representative told me that they do insulation in attic and crawlspace So they gave me a price and I told them to go ahead and do the work The representative said that it would be a couple weeks before they could do it I told the representative that was fine was not in a hurry to get it done as long as got it done before winter The representative told me that he did not have any help and that he was looking for workers so the day they started they worked on the crawlspaces I told them to save me the insulation that was good because the new addition was put on my house in so I knew that the insulation in those crawlspaces was fairly new I figured that I would put that insulation in my workshop So on this day they sent gas from Richmond Virginia which is about to mil
Orkin has skipped two service calls and I'm unable to get any satisfaction from themFirst, a service person changed on his own when he'd be here--and didn't tell meHe came two days early and only by chance I caught him on his way outThat meant he didn't get in the house--just left a bill for me to payWhen I called Orkin, they promised they'd send someone out to do a real service call on the day that had been scheduled, and that person never arrivedI called the office again, and they said no note had ever been made of my complaint and they'd send someone out a week laterToday is a week later, and guess who never showedGuess what company isn't picking up any phone calls? I am staring at a bill for $for a service that I'm not sure contained any real service
Product_Or_Service: pest control
I have several complaints about this service1) local office is never reachable2) orkin placed traps in my house and can't remember where they'reHouse has flies and smells horrible nowI have a new born in my house now and am being displaced by the smell and adverse Heath affects
Product_Or_Service: Pest control
I was billed for services not doneI have terminated the contract but continue to get monthly bills
I sent a letter terminating the service without response
I called the office back in July to complain, was told a manager would get back to meNo call recieved
The office has been uncooperative with schedulingThe had cancelled appointments without reschedulingNo customer service
Product_Or_Service: pest control
I paid for my annual termite coverage in June Home team was supposed to call and schedule an appointment to do the termite inspection I have not heard from them since they willingly took my money This is the second time this has happened I would not recommend this company to anyone and regret this is who my home builder decided to do business with
I have stopped service on 6/10/I have repeatedly ask to not come to my home by phone and emailBut this seems to not get threw to the branch in Elmsford ny .they do not come But I am repeatedly charge for services that have never been givenwhat more can I do I have to now change banks! is this rightwe are now on the thresh hold of out an out thievery you are my last hope before im forced to change banks and start the process of informing all my other creditor of the changethis will take hoursAs of now I have been charged $ And for some reason I cant get Key bank to stop this from happening also.AS you my know this is vary frustrating
Will not cancel my contract
On Nov 30th *** in the front office signed for a letter that I sent to the Shreveport office to cancel my service once my contract ended in Feb In the letter I requested to have someone contact me to advise that my service was cancelledWell here it is the end of Feb and my service has not been cancelledOn Feb I contacted the office and left a voicemail for a manager to call meFour days later on Feb *** contacted meHe was very abrupt and rudeHe asked who signed the letterI stated that I would have to find the ups ticket to find the infoHe repeated what I said rudelyThen he asked to give him hoursFive minutes later *** called again to asked me when I sent itI stated that it was at the end of NovSo the next day I found my ticket and called *** and left a voicemail stating it was *** and on 11/@11:15amThis was on Feb It is currently 02/20/and I have not received a response from *** about my con
My termite contract was terminated due to the incompetence of the service manager, who failed to complete my service within a reasonable time frame
My payment was late for my termite contract My service attendant left a message asking me to contact the office When I contacted the office I was told that my contract was in danger of termination due to a late payment I am a senior citizen and my daughter pays all of my bills The balance was somehow overlooked, however, when we received the notice we were told that we were well within the time frame to keep the contract as long as we had the remaining balance of $when they came outWe asked if we needed to mail it in and they said no, it would be collected when they came outMy daughter spoke with *** who said That *** would take care of us After speaking with ***, he gave us several dates and days that he would be out to take care of the service Without notice, someone came and pulled the termite drops I calle
I had a service person come out from Orkin for my initial service on 3/2/to treat carpenter antsWhile the service person was here, he stepped on my dryer and dented the top while he was placing ant traps next to the dryer ventThe dryer is unable to be used because the drum is now scraping the top of the dryerI called the local office and they initially told me that no service managers were available to help meI called back hours later to cancel my service and they were able to locate a manager at that timeI told him what had happened and his response was that they do not make it common practice to stand on peoples dryersHe said that he would cancel my future services and speak with the service personNo apology or offer to help me with my dryerNow I am stuck with a dryer that I cannot use and no future services for my ant issues
Product_Or_Service: Treatment for carpenter ants
I received a bill for "services" that were conducted without my consent
I received invoice #*** dated 3/30/on account #*** with my name and address on it The bill said it was for service at my home, but no one had contacted me to request to come and perform services, or to get my permission to be on my premises Further, the month of March was predominately in the 30s in terms of weather, so I had no pest/insect problems that month, leading me to doubt that any services at all were rendered In any case, I received no notification or itemized list that any service was performed On or around April, I called the company to report these issues and request resolution, as well as to request to cancel my account I was told district the regional manager (Mr ***) was the only one who could handle my issue and that the contact policy for the company was hours I have heard from no one since, one week later
I started using ORKIN in Aug because of BED BUGS...I am on a contract where I paid $for their services....I now pay $a month and continue to have bed bugs...I was told that I keep bringing them in...I got rid of most of my furniture and the bed bugs still exists...I feel I don't owe Orkin another DOLLAR because they have not gotten rid of the problem....I want the bed bugs gone and I don't believe I should have to pay them another payment for their service
My husband and myself own a lake home @*** We were having problems with mice and ants, so we called Orkin I believe we started 1/5/@ a cost of $every other month I asked the service man and the company to please leave the service report on the kitchen counter when he was at our home That happened once, I believe I asked them to do this so I had proof of him being there for the service I only got emails stating he was there
I met him once when I had stayed there for a week I saw what he did, where he was putting traps and the ant bait I was at our home on May 8th, I had been there from the previous week As I was on my computer, I received an email stating that he was at our home on May 8th at 6:a.muntil 6:30am I was outside with my dog at 6:a.mhe wasn't there He would have had to have left himself in the house to leave ant bait in the kitchen and threw out the house, also to check the traps that were throughout
Bad Business and Poor Customer Service
After arriving late to our home for an appointment that I adjusted my work schedule around, all paperwork was not filled out for the "service agreement" by the servicing technicianIt has been beyond days since initial service and there has been minor change to pests in our homeWe were told that they would spray outside the house if they came to service and were not at home, to which we declinedWe requested cancellation and were told that no, we could not cancel and that they would put a cancellation request under review for daysDuring this time, another visit will be scheduled, even though we have declined perimeter services, and we would be billed for these servicesAdditionally, the service technician could not give us a 100% guarantee on the work-that the pest would be truly exterminated and not return-but is willing to charge over $for said servicesThe customer service representatives have not been careful and very unprof
Dishonest--say what you want to hear with a smile but do not perform serviceAfter setting 4:appt time, tech showed up minutes early and tried to get my 13-year-old daughter, who was home alone, to let him in and see where problem was before I arrivedGave me his phone to sign after giving credit card info so I thought I was signing credit card receipt, but it was an e-work order saying I was satisfied with work when nothing done yet (received via email that night)Left tech to work alone in house, came home to find area not treated and partial rodent carcass in same placeWork order claimed hours in house when he was not in my houseSpoke with *** who promised full refund for first visit and sent *** to treat house to keep me from exercising 3-day-contract cancellationTook additional time off work to give them second chanceWas promised again that area behind dryer would be treatedLeft and came back to see that dryer was just put back from where it was partially pul
Service provider was very rude and unprofessional
The home inspector for orkin called said that because we said we have bad bugs he doesn't need to come out and just quoted a price and stated that because we already know we have themHe also said that he wanted to know if we are getting the service at all before they came out
I spoke with *** (orkin man) in September,when he came to service my home and informed him that I'm financially unable to continue with the services.He was very understanding, called his boss,to ask if he continue my services and I pay when I canHe was told no and leftThe following month I return home to see a bill on my door stating that the outside of my home was serviced and I was charged 84$.I called orkin spoke to a representativeShe told me it was a mix up and I would receive a refund within business daysStill no refundI've called orkin it goes to voicemailI left a message no one has reached out me yet