Missed appointments,Insect issues still
ON two separate occasions in July the technician did not show up on the date the appointment was scheduledI did not receive a call to reschedule or anything from the officeI had to notify them of the missed appointments back to backAlso, we are still having issues with insects at the home.They also need to treat inside of residence instead of outside only
Failure To Repair Damage To Home Caused By Fumigation Contractor
*** *** Esq
***, Inc (Orkin)
*** *** *** **
*** ** XXXXX-XXXX
Dear Ms***
I am writing to you regarding damage (rain gutters / missing shingles) that Beneficial Exterminating caused to my home during the tenting / fumigation process and the non-responsiveness I have gotten from both my local Orkin office *** *** *** *** ** XXXXX - Region 759/SSG) and Beneficial Exterminating (now Benex LLC - Orkin contractor)
I have been an Orkin customer for several years and regularly have the quarterly pest spray completed around my house Based on some termite droppings, I had a termite inspection completed by *** *** of Orkin at my home She discovered termite damage and recommended that I have my house fumigated
I engaged Orkin's services and had the fumigation process scheduled from 4/7/- 4/10/ *** told me that Orkin's contractor - Beneficial
I cancelled my contract with Orkin in August as I was moving from Bronx to White Plains and they are still billing me for a treatment that they claim they madeI called and resolved this issue a month ago and now they are going back on their work insisting that despite me cancelling my service I still have to pay for servicesAlso they sent an exterminator to my new house without my knowledge or consent and since I wasn't home he sprayed the outside They now claim that the $is for that I'm concerned that they will continue to send their agents to my house without my consent when I'm not home and charge me for it As stated previously this issue was resolved but they are going back on the agreement that they would delete the charge as I am a long standing customer
Product_Or_Service: Extermination
During I was contacted by Orkin to do a treatment on my house My house was being treated for ants In a week the ants were back Called Orkin and told them the problem and a lady told me they would call back sometime in 2017,
A man named Kevin called on a Friday and said he got fit me in the schedule on Tuesday I said I really don't think we want your service and I would have to talk to my wife if you call me Monday I will have an answer for you On Wednesday a guy from Orkin arrived to treat my house I called Orkin and they said I was scheduled on Wednesday I asked where was Kevin, they said he went on vacation
I believe the treatment was scheduled without my permission The Orkin guy came to my house and left me a bill for a full treatment He said my backyard was unavailable do to an animal Well, he is rightThis bill should be taken off there books and this complaint should be permanently put on Orkin's record
My wife and I bought our present home from the estate of* & ***The house was purchases on November and had a renewable termite contract from Orkin for $a year The contract was to stay the same as long as you paid the premium on time The attorney handling the estate received a billing from Orkin that was mailed 11/10/and the attorney for the estate made payment on 11/21/with a bank check for the estate A copy of this has been received from the law office of* in*** We were later informed that Orkin had never cashed the payment I visited the Orkin office in Jonesboro and was told that is we could show where we had tried to make payment that there was no problem*** with*** and *** has sent a second check for payment and it also was not cashed Orkin has insisted that they have never received any payment from*** and *** and cancelled our termite contract on 2/28/2017.*** and *** never receiv
Orkin treated our property without our permission and continue to insist on collecting for the treatment
Account P-R-XXXXXXXX-XXXXX
Orkin did not get our permission to come onto our property and treat it with pesticides, but they came onto it anyways and proceeded to treat and bill and insist on collecting
I had a pre inspection done on my house an found to have termite damageI plan on selling my house this summer, so I wanted the termite damage treate
treated so I called Orkin to schedule an appointment and the man asked me if this was the result of an inspection because I was selling my houseI said well not reallyThen he goes on and on about how if its due to this inspection they could not give the form letter I neededI tried to tell him multiple times I did not need a letter I just wanted them treatedHe just kept going on and on about this letter so finnally I hung upI thought what kind of company this is that wont treat my issueI dont understand these companies
During the month of January and February, 2017, Western Pest Services sent me several emails that they had accepted payments from meAt no time, did I give them authorization to charge my credit card for services
I usually call them with payment requests.Consequently, they overdrew my checking account causing a dollar charge by my bankEven AFTER they were told three times; twice by phone call and once by email to immediately stop this practice, they continued to take out more money from my accountMy bank manager was notified
Product_Or_Service: pest control services
they came to my house times...and out of those times they did nothing to getting rid of carpenter ants...I ask for my money back all I got was
I hired a local company and they did get rid of the ants..he came out over weeks ago and carpenter ants are very active during the heat...well there were no more ants I feel he did the job and orkin charged me times more then this fellow..they dont have the science like they say
Denied service
I was doing the every other month service that they have where a tech will come out and treat my apartment for $every visitI signed up in October Per the agreement I signed a tech was supposed to treat my home in October, Novemeber, than Starting in January it was supposed to be every other month until I stop the serviceThe tech was there in October and didn't show up in NovemberI had to call several times with no return callsI finally called the corporate number and was able to get a tech out in DecemberThe treatment that was used didn't kill the pests at all and I had to request the tech to come back in two weeksThen when June came around a tech called my phone to let me know he was on his wayI told him not to come because I am unemployed and will not be able to pay for servicesHe said okay and told me to call the office when I am ready for a tech to comeI called the office and spoke with a female and explain to her that I was currently
I asked for a full refund cause of poor service and I was told no
I had service done in November and the guy was very rudeHe kept telling us to hurry up cause has other clientsThen I had to remind him twice about spraying the doors and windowsWhen I called the office to tell someone about what happened I got the branch managerI told him everything and that I would like a refund he told me that he won't give my money back at all and that he could send someone out to fix the problem but I would have to pay $I told *** that why should I have to pay again when it should be free and he told me cause it's past two weeks I was told by the guy that came to do the arrive that I have to wait weeks before calling to see if product workedSo now all I'm asking for is a full refund of $and I keep getting told no so please help me with thisAlso I had tried calling several times and got told that they would call me back and they never did
We contacted HomeTeam Pest Defense in Melbourne, FL to set up a service appointment for our new home in Port StLucie HomeTeam Pest Defense is recommended by our builder, Minto Homes
A service appointment was scheduled for May 10, and we were quoted a price of $per quarter, which we agreed to On May 9, 2017, the day before our scheduled service call we received a phone call from HomeTeam Pest Defense advising us that we would be charged a higher amount The caller told my wife that the regular charge would be $per quarter, but that they would reduce the amount to $per quarter They would not honor the $per quarter charge that we were quoted when we scheduled the service appointment
We told the caller that "that was bait and switch" and was unacceptable and cancelled the appointment
That has left a very bad taste in our mouth about this company
Product_Or_Service: Pest control services
company seems uneducated on killing carpet beetlessprayed parts of my condo times (never did a full house spray), they're still alive
had orkin out here on 3/5/to inform me I had carpet beetlesCame back on 3/to spray condoWas asked to empty all dressers to spray in thereHe sprays all dresser draws, mattress and perimeter of master bedroom where foundHowever, never sprays inside master closet or ANY other parts of houseArrives back on 3/14/to do quick inspectionI inform him I killed beetles in hall on 3/12/He says it's for some to get away from spray but will no longer multiplyWithin a few days I start waking up with marks on me againI wait it out since he was so insistent none could have survived even with the little bit of spraying he didEventually have them back on 4/and again 5/to spray again due to still having marks on my skin4/visit involved him spraying mattress and perimeter of bedroom but not dressers or closet and no othe
I called Orkin Pest Control in the past days to set up an appointment for Friday 8-18-from 8am-10amWhen I called it was explained to me that the service would be every other month, $a month starting this month for monthsI asked was their a contract, the agent said no try us out for months, if you like us will go from thereI gave him my credit card to start advised he would not be charged until after the first treatmentThe rep shows up at 9:44am, with about or forms tells me before he gets started I need to sign all these documents and the year contractI advised him that is not what I was told over the phone, and felt I was mis lead and given informationThe agent apologized and said this is why I go over this before I start the work, seems this has happened before I wasted my time for thisThis sort of flip / flop can not be legal and assuming a technique they use to get people to sign stressing about their bud issuesI really disappointed I th
After years as a satisfied customer Orkin has canceled my service contract They claim it was for lack of payment after sending out notices I never received one, let alone bills but have no way to prove How does one prove that something was mailed to you times?
Called and was told I would receive contact for scheduling the afternoon of Nov or by morning of November No contactCalled back on the afternoon of the and was told someone would get in touch with me in minutes1/hours past and no contactI called again and was on hold for minutes and was told someone may contact me yet on the th or maybe not until MondayWe have a mouse problem and the advertising people said it was imperative to get service right away before the mice spreadExtremely frustrating
Signed a contract with orkin May in May of I called to see if I had fulfilled my contract and update my bank informationWhen I talked to the agent I was told I had fulfilled my contract and that they would provide the final service the end of June and that my last payment would be June 25th On July 25th I was charged again when I called I was then told I still owed another payment She refunded the payment and told me they would be sending a bill I also asked for a copy for all the payments I had made to them and I never received itAfter looking at all the payments made I should not owe any more payments but I have received a bill still stating that I owe one more payment
I was billed for a full service at *** for a full service (127.27) but only the outside portion was completed because I chose to cancel my service with them before the inside portion could be completedI spoke with *** at the Topeka office and we mutually agreed that I would pay and the remaining amount(63.63) would be dischargedMy payment of posted to my checking account on 9/11/18.I subsequently received notification on 10/1/that the full amount had be turned over to Rollins Service Bureau, *** I spoke with Rollins on 10/and they advised that the had been credited but there was still an outstanding balance of
I again spoke with *** at the local Orkin office to discuss the situation and she assured me that there should be no balance due,that she would take care of the matter and advise me by phone when it had been.I received no follow up phone call from ***
I made a follow up call to Rolli
Due to my very busy and stressful line of work, I often do not have time to check or respond to personal emails; unless I am notified in advance to expect an email As such, I finally got a chance to view and respond to my emails of which I noticed that I had received an invoice from this company of services that were "supposedly" had been rendered to my home First of all, this was incorrect on so many levels, as I have "NOT" received "ANY" service from this company on this day Therefore, I don't see how this company can charge me $for services that were "NEVER" provided to meSecondly, I "DISTINCTLY" said that I wanted to be home when the pest control tech arrives so that I could point out to him or her what my concerns were regarding the services and treatment received for pest control, as well as having some questions OF MY OWN that needed to be answered During my phone discussion with the receptionist I distinctly said that it would be best for the pest control person
Missed appointments,Insect issues still
ON two separate occasions in July the technician did not show up on the date the appointment was scheduledI did not receive a call to reschedule or anything from the officeI had to notify them of the missed appointments back to backAlso, we are still having issues with insects at the home.They also need to treat inside of residence instead of outside only
Failure To Repair Damage To Home Caused By Fumigation Contractor
*** *** Esq
***, Inc (Orkin)
*** *** *** **
*** ** XXXXX-XXXX
Dear Ms***
I am writing to you regarding damage (rain gutters / missing shingles) that Beneficial Exterminating caused to my home during the tenting / fumigation process and the non-responsiveness I have gotten from both my local Orkin office *** *** *** *** ** XXXXX - Region 759/SSG) and Beneficial Exterminating (now Benex LLC - Orkin contractor)
I have been an Orkin customer for several years and regularly have the quarterly pest spray completed around my house Based on some termite droppings, I had a termite inspection completed by *** *** of Orkin at my home She discovered termite damage and recommended that I have my house fumigated
I engaged Orkin's services and had the fumigation process scheduled from 4/7/- 4/10/ *** told me that Orkin's contractor - Beneficial
I cancelled my contract with Orkin in August as I was moving from Bronx to White Plains and they are still billing me for a treatment that they claim they madeI called and resolved this issue a month ago and now they are going back on their work insisting that despite me cancelling my service I still have to pay for servicesAlso they sent an exterminator to my new house without my knowledge or consent and since I wasn't home he sprayed the outside They now claim that the $is for that I'm concerned that they will continue to send their agents to my house without my consent when I'm not home and charge me for it As stated previously this issue was resolved but they are going back on the agreement that they would delete the charge as I am a long standing customer
Product_Or_Service: Extermination
During I was contacted by Orkin to do a treatment on my house My house was being treated for ants In a week the ants were back Called Orkin and told them the problem and a lady told me they would call back sometime in 2017,
A man named Kevin called on a Friday and said he got fit me in the schedule on Tuesday I said I really don't think we want your service and I would have to talk to my wife if you call me Monday I will have an answer for you On Wednesday a guy from Orkin arrived to treat my house I called Orkin and they said I was scheduled on Wednesday I asked where was Kevin, they said he went on vacation
I believe the treatment was scheduled without my permission The Orkin guy came to my house and left me a bill for a full treatment He said my backyard was unavailable do to an animal Well, he is rightThis bill should be taken off there books and this complaint should be permanently put on Orkin's record
My wife and I bought our present home from the estate of
* & ***The house was purchases on November and had a renewable termite contract from Orkin for $a year The contract was to stay the same as long as you paid the premium on time The attorney handling the estate received a billing from Orkin that was mailed 11/10/and the attorney for the estate made payment on 11/21/with a bank check for the estate A copy of this has been received from the law office of
* in*** We were later informed that Orkin had never cashed the payment I visited the Orkin office in Jonesboro and was told that is we could show where we had tried to make payment that there was no problem*** with*** and *** has sent a second check for payment and it also was not cashed Orkin has insisted that they have never received any payment from*** and *** and cancelled our termite contract on 2/28/2017.*** and *** never receiv
Orkin treated our property without our permission and continue to insist on collecting for the treatment
Account P-R-XXXXXXXX-XXXXX
Orkin did not get our permission to come onto our property and treat it with pesticides, but they came onto it anyways and proceeded to treat and bill and insist on collecting
I had a pre inspection done on my house an found to have termite damageI plan on selling my house this summer, so I wanted the termite damage treate
treated so I called Orkin to schedule an appointment and the man asked me if this was the result of an inspection because I was selling my houseI said well not reallyThen he goes on and on about how if its due to this inspection they could not give the form letter I neededI tried to tell him multiple times I did not need a letter I just wanted them treatedHe just kept going on and on about this letter so finnally I hung upI thought what kind of company this is that wont treat my issueI dont understand these companies
During the month of January and February, 2017, Western Pest Services sent me several emails that they had accepted payments from meAt no time, did I give them authorization to charge my credit card for services
I usually call them with payment requests.Consequently, they overdrew my checking account causing a dollar charge by my bankEven AFTER they were told three times; twice by phone call and once by email to immediately stop this practice, they continued to take out more money from my accountMy bank manager was notified
Product_Or_Service: pest control services
they came to my house times...and out of those times they did nothing to getting rid of carpenter ants...I ask for my money back all I got was
I hired a local company and they did get rid of the ants..he came out over weeks ago and carpenter ants are very active during the heat...well there were no more ants I feel he did the job and orkin charged me times more then this fellow..they dont have the science like they say
Denied service
I was doing the every other month service that they have where a tech will come out and treat my apartment for $every visitI signed up in October Per the agreement I signed a tech was supposed to treat my home in October, Novemeber, than Starting in January it was supposed to be every other month until I stop the serviceThe tech was there in October and didn't show up in NovemberI had to call several times with no return callsI finally called the corporate number and was able to get a tech out in DecemberThe treatment that was used didn't kill the pests at all and I had to request the tech to come back in two weeksThen when June came around a tech called my phone to let me know he was on his wayI told him not to come because I am unemployed and will not be able to pay for servicesHe said okay and told me to call the office when I am ready for a tech to comeI called the office and spoke with a female and explain to her that I was currently
I asked for a full refund cause of poor service and I was told no
I had service done in November and the guy was very rudeHe kept telling us to hurry up cause has other clientsThen I had to remind him twice about spraying the doors and windowsWhen I called the office to tell someone about what happened I got the branch managerI told him everything and that I would like a refund he told me that he won't give my money back at all and that he could send someone out to fix the problem but I would have to pay $I told *** that why should I have to pay again when it should be free and he told me cause it's past two weeks I was told by the guy that came to do the arrive that I have to wait weeks before calling to see if product workedSo now all I'm asking for is a full refund of $and I keep getting told no so please help me with thisAlso I had tried calling several times and got told that they would call me back and they never did
We contacted HomeTeam Pest Defense in Melbourne, FL to set up a service appointment for our new home in Port StLucie HomeTeam Pest Defense is recommended by our builder, Minto Homes
A service appointment was scheduled for May 10, and we were quoted a price of $per quarter, which we agreed to On May 9, 2017, the day before our scheduled service call we received a phone call from HomeTeam Pest Defense advising us that we would be charged a higher amount The caller told my wife that the regular charge would be $per quarter, but that they would reduce the amount to $per quarter They would not honor the $per quarter charge that we were quoted when we scheduled the service appointment
We told the caller that "that was bait and switch" and was unacceptable and cancelled the appointment
That has left a very bad taste in our mouth about this company
Product_Or_Service: Pest control services
company seems uneducated on killing carpet beetlessprayed parts of my condo times (never did a full house spray), they're still alive
had orkin out here on 3/5/to inform me I had carpet beetlesCame back on 3/to spray condoWas asked to empty all dressers to spray in thereHe sprays all dresser draws, mattress and perimeter of master bedroom where foundHowever, never sprays inside master closet or ANY other parts of houseArrives back on 3/14/to do quick inspectionI inform him I killed beetles in hall on 3/12/He says it's for some to get away from spray but will no longer multiplyWithin a few days I start waking up with marks on me againI wait it out since he was so insistent none could have survived even with the little bit of spraying he didEventually have them back on 4/and again 5/to spray again due to still having marks on my skin4/visit involved him spraying mattress and perimeter of bedroom but not dressers or closet and no othe
I called Orkin Pest Control in the past days to set up an appointment for Friday 8-18-from 8am-10amWhen I called it was explained to me that the service would be every other month, $a month starting this month for monthsI asked was their a contract, the agent said no try us out for months, if you like us will go from thereI gave him my credit card to start advised he would not be charged until after the first treatmentThe rep shows up at 9:44am, with about or forms tells me before he gets started I need to sign all these documents and the year contractI advised him that is not what I was told over the phone, and felt I was mis lead and given informationThe agent apologized and said this is why I go over this before I start the work, seems this has happened before I wasted my time for thisThis sort of flip / flop can not be legal and assuming a technique they use to get people to sign stressing about their bud issuesI really disappointed I th
After years as a satisfied customer Orkin has canceled my service contract They claim it was for lack of payment after sending out notices I never received one, let alone bills but have no way to prove How does one prove that something was mailed to you times?
Called and was told I would receive contact for scheduling the afternoon of Nov or by morning of November No contactCalled back on the afternoon of the and was told someone would get in touch with me in minutes1/hours past and no contactI called again and was on hold for minutes and was told someone may contact me yet on the th or maybe not until MondayWe have a mouse problem and the advertising people said it was imperative to get service right away before the mice spreadExtremely frustrating
Signed a contract with orkin May in May of I called to see if I had fulfilled my contract and update my bank informationWhen I talked to the agent I was told I had fulfilled my contract and that they would provide the final service the end of June and that my last payment would be June 25th On July 25th I was charged again when I called I was then told I still owed another payment She refunded the payment and told me they would be sending a bill I also asked for a copy for all the payments I had made to them and I never received itAfter looking at all the payments made I should not owe any more payments but I have received a bill still stating that I owe one more payment
My account was deducted $on 12/16/My last service with this company was 07/and the office was in Southaven,MS
This action on 12/16/the amount was $
I was billed for a full service at *** for a full service (127.27) but only the outside portion was completed because I chose to cancel my service with them before the inside portion could be completedI spoke with *** at the Topeka office and we mutually agreed that I would pay and the remaining amount(63.63) would be dischargedMy payment of posted to my checking account on 9/11/18.I subsequently received notification on 10/1/that the full amount had be turned over to Rollins Service Bureau, *** I spoke with Rollins on 10/and they advised that the had been credited but there was still an outstanding balance of
I again spoke with *** at the local Orkin office to discuss the situation and she assured me that there should be no balance due,that she would take care of the matter and advise me by phone when it had been.I received no follow up phone call from ***
I made a follow up call to Rolli
Due to my very busy and stressful line of work, I often do not have time to check or respond to personal emails; unless I am notified in advance to expect an email As such, I finally got a chance to view and respond to my emails of which I noticed that I had received an invoice from this company of services that were "supposedly" had been rendered to my home First of all, this was incorrect on so many levels, as I have "NOT" received "ANY" service from this company on this day Therefore, I don't see how this company can charge me $for services that were "NEVER" provided to meSecondly, I "DISTINCTLY" said that I wanted to be home when the pest control tech arrives so that I could point out to him or her what my concerns were regarding the services and treatment received for pest control, as well as having some questions OF MY OWN that needed to be answered During my phone discussion with the receptionist I distinctly said that it would be best for the pest control person