I contacted Okin on the 28th for flea serviceI spoke to a gentleman named ChaseHe called me after I hung up with the call centerHe offered me a return visit in days 125.oo for the first payment and then payments of 95.oo over the course of monthsI nice young man named *** came out and serviced my houseI called him the next day and told him they the fleas was still thereAt this time he said that they wouldnt be able to come out for days not The entire time my family and I are itching and being bittenNot until Friday did someone come out and that was because I left a voicemail on his phone crying saying I was going to file a complaint with the Revdex.comFriday morning Chase was ringing my phoneI didnt answer him because my mind was made upThen the branch manager called Mr*** for a moment I told him I would have to call him back I was at workThen a gentleman called my by the name of ***He said he was a managerHe went on to apolo
Charged me for service that was never provided
I received a bill for service on 3/30/that was never provided They admitted that they did not provide service on that date Then they claim someone came out again in April to provide serviceI spoke to that individual at that time and told them we would need to rescheduleHe asked me to let them know when ready and he would come to our property to provide serviceThis individual submitted a report to his boss saying he provided service, but did not, and there is no evidence that he did other than a falsified work order I was happy to pay for service if they had provided it Called vendor to resolve issueWas met with extreme hostilityI asked to cancel all future service and refund me money That person is no longer with their company and they cannot verify but also will not refund
The service described and paid for was not providedThe guarantee for the partial service was not provided, I was ignored! Rfd promised, never sent
***
***
***
Certified mail #***
Request for a $refund, paid for services never provided, Branch #***
To whom it may concern;
I called the number and the salesman described the Orkin service to be all inclusive We discussed our main issue, yellow jackets about to enter my house, plus insect and mice issues I was assured all three issues were included in the service call and were guaranteed for days
*** ***, the Orkin inspector, only treated the bee issue He did not spray for insects and did not treat for mice
I was told most of the bees would be dead within hours, and completely dead in a day or two The following Sunday I cut into the ceiling sheetrock to remove the nest and to my surprise, the bees quickly began to pour into the h
Technician serviced home without permission after permission was not granted times by phone
I received a phone call from *** who was the technician for my areaHe called me to let me know that I up for service and could he come outI explained to him that at this time I'm not financially able for the service right nowI explained to him that I would call back in within the next couple of months when I'm financially able for the service*** called me again the next week over I once again stated I did not want the service at that time and that I would call back in when readyHe called again several more timesThen he finally showed up unannounced and without my permission to service my homeI called the local office and left a message when I got the report in email stating that my home was serviceNo one ever return my callI received a bill for the service that I stated I did not want service for*** called me because now the account is in collections and I advised him
I cancelled service Despite numerous calls Orkin continues to bill me.I was billed and on auto debit each with no credit They seem to have an issue canceling the service and issuing me a credit for both June and July.In addition they continue to charge when service was cancelled and nothing was serviced.They never were able to fix my ant problem to begin with back in the early spring
Product_Or_Service: ant and mice
Two part complaint:
1) unable to reach local office to schedule appointment, and with no response for the past month, for emergency service call
2) Too many different phone numbers to call to reach local office, both in business cards and posted online Unable to determine which is the correct number to call
Product_Or_Service: year
When I signed up for Orkin services, I was told that if I needed a treatment in between scheduled services, that it would be freeI called for a treatment in between services and now I am being charged a fee of $by Orkin for a treatment that I was told would be free and the treatment itself did not even workI spoke to a manager and he said that they are charging me because my treatment was within a week of my scheduled appointment, so they just counted the treatment as the appointment, but no one disclosed this information with me when I called for treatmentI have cancelled my account with them and told them that I cannot pay for a treatment that I was told would be free
Product_Or_Service: Orkin pest treatment
Account_Number: ***
We hired Orkin Octto solve a mice problem in our homeThey set traps around but did not look for any areas where the mice were getting inThe next day there were new droppings in all target areas, but no mice were caughtI called for a refund the next day wn the day right of rescission and have not received it as of today, NovInstead of giving me the refund, two weeks later a message was left on my phone to call the companyNo other contact was madeNo refund was madeI did not want to make any further contact w themI simply wanted a refundI called the office today and had to call three times to speak with anyone who would helpFinally I spoke w someone who hassled me so much, including laughing at my frustration, but said I would be given a refundSomeone needs to lose their job over this
Product_Or_Service: mice extermination
Stopped Orkin Service on 12/31/
Did not call or talk to anyone to Continue Orkin ServiceReceived a Bill for Service that was NOT AUTHORIZED
Contracted Service Starting: 4/1/
Called to Stop Stopped:12/31/
Received Bill for UNAUTHORIZED SERVICE
Date of Service April 4, ???
No Mail, Advertisements, Calls, Texts, NothingFrom 12/31/2015-->4/4/???
Talked to Branch Mgr, *** ***,was told that it was not necessary to restart service, I was still under contractTherefor he ordered a service callDid not call or talk to anyone From OrkinOn of the conversations with Branch Mgr*** ***, it was suggested that he was willing to split the BillI Turned Him Down
Logged onto www.orkin.com, filled out Complaint forms Times, did not get a response
Today Received Letter From Collection Company Demanding Payment of $
Harassment is what this is calledI will not pay for any service NOT AUTHORIZED BY ME
Lack of communication on service dates, incomplete service, non responsive customer service, repeated non performance despite my specific requests
I have not had the interior of my townhouse sprayed since last June, despite my service contract including this I have, of course, been charged the full amount each "visit" I contacted the office in October to specifically request the technician call me before coming out to make sure someone is home to let them in to service the inside This was never done, as I still never heard from the technician, and only know he was here by seeing the charge hitting my credit card I requested then in January to cancel the remainder of the contract since my requests were ignored and my service was continuously not completed The office informed me that this was taken care of Today, I received another charge on my credit card in the full amount for an apparent outside service I, once again, did not hear from the technician I feel that this
They gave me 3time servicethey gave me service after I called them 4totimesi still have bed bugs after servicenobody come yet for inspection
02/28/17, last svcdates 01/06/and 01/24/17, workorder no***, rep ***, acct# ***,pay by c.camout $
Orkin tore the bottom board off my manufactured home and refuses to replace itHired Orkin for pest control, in assessing my home*** (orkin svc mngr) *** advised replacing insulation and vapor barrier and sanitizeContract was drawn up by*** at Orkin which I signed $to do this workVerified Orkin licensed at L&I License noORKINL*852KWA UBI NoL&I Account ID ***Orkin in doing this work tore out the bottom board/critter barrier on my manufactured home and refuses to put it backThe work is not complete, my house and insulation is not sealed - the bottom board is required and necessary part of thermal packet that holds insulation in, acts as a vapor barrier and critter barrier tooThis work requires permit which Orkin neglected to pull from L&I (I have pulled one am working with L&I -*** ***) The work is not complete but Orkin has charged my credit card without my authorization $for work that is not co
I loved the service I received from HometeamI called in June before I sold my house to tell them I was selling my house in Freeport FL and moving to Memphis TNI moved to Memphis 6/19/They told me to call them back when I had a closing dateI didI closed on 7/19/I was charged $on my Capital One card last Friday (8/31/18)I called today to report the problem and was told they would not give me creditI told the person that answered the phone, I had cancelledShe said since there were no notes in the system I had to payI called times about selling my homeI have never paid late nor missed any paymentsI would like my money back
Product_Or_Service: Quarterly insect spraying
Orkin Co *** located in*** is billing me for mice extermination services at a property mice were not present nor where it was requested
The duplex *** - *** has never had mine since I owned itWhen I called to request Services it was for the single-family home in the rear which is the property where the tenant complaint of mice and the home was never service by OrkinWhat is more important is that email did not come from me and nor have I ever confirmed extermination services for the duplexMy name is also spelled incorrectly and this is all fraud committed by a supposed to be reputable companyI requested proof times that I hired Orkin for services at *** through *** in which was not provided until after the email I received today which contain misspelled names, a email account and a document all single-handedly done from a Orkin representative
I've been working to stop collection action immediately as this was a fraud
The company misled us stating they would have a crew who would be supervised in the treating our home for powder post beetlesEventually one guy showed up and sprayed something(not sure what it was because it had no smell)We were told this chemical they treated with would bring the beetles out of the wood and we would see them dropping outNothing like this happened and now 2-months later our home is infested with powder post beetles In the past few days thousands of powder post beetles have been underneath our home When we started seeing them we tried numerous times to contact Orkin management, leaving several messages for *** whom has received all messages according to the lady answering the phones, but has yet to return a single one
Experienced very subpar serviceAsked for refund and told I would receive one only to receive a collection noticeThey will not return calls
My first service was done with zero careHe did the entire inside of my house in roughly minutes to include laying down the paper sticky sheets, which would have taken him the whole minutes just to do thatHe did nothing in my garage or for my spider issue in the backyardI then was told a follwould be conducted and was asked for the best day and timeI told them Saturday mornings, but the follservice was conducted during the middle of the day during the week when no one was home and Orkin never even called me to schedule itI just came home to a note on my door saying they had come by and to schedule further serviceI called them and said I wanted to discontinue my service due to their inability to conduct a proper service and to come to my home unannounced without scheduling an appointmentThe manager told me I would r
orkin will not give me service per our contract in a timely mannerthey purposely set up service time before 7am when no one is available
orkin refuses to give me servicei believe its because I am a black owned businessi have called several times to get servicethey make appointment times that are impossible to meetthey over charge me and when asked why they did not give a response
Today I regretfully paid Orkin more than $ I feel like I was played and misled I also paid them more than $for termite treatment a few months ago
I initially called them to check for termites When *** the Orkin guy came he checked the attic and found a squirrel nest up there He came several times and sat at my kitchen table and told endless stories about snakes, rats and horrible things he found in houses, which left me feeling scared and vulnerableHe said the attic was covered in squirrel feces, etc and for around $they could treat for termites, and throughly clean the attic to clean, sanitize, and some other kind of 'ize? vacumm, close up the squirrel entrance and replace the insulation with this wonderful Orkin insulation that included stuff that would kill squirrels, bugs and and anything that wondered in
The next Orkin guys come in and to me it appeared they didn't know about the list of promised services BTW the contracts are initially signed
Orkin pest control employee showed up unannounced and refused to leave after being asked repeatedly
*** *** of the terra haute office showed up to my house unannounced while I was at work When I started the service I asked Orkin to be notified before showing up because we live in the country, large dogs to put up etc., and they had no problem with doing this My wife, who was home alone with the dogs and kids asked Mr *** to leave and to call me I called the Orkin office from work to ask this man to leave my property and cancel the service and was told he would not leave After another request from my wife to get this man off of the property, I again called the office and told them that the next call would be to the police Mr *** finally left after he found out the police would be involved I have tried to resolve, or even get a response from the company through email for the past three days with no luck I was also told by the Orkin dispatch that they will charg
Orkin stated that they use the leading technology to get rid of pestI paid for services for the first month back in October they were greatNovember I paid for services they came out an sprayedI had call them back to have them come redo the second sprayI got in contact with them about the 15thThey stated it would be within days to come back and spraySo I was looking forward for January for them to come out a give me the services I paid forThe never cameI called them back in February for a refund on a service that was poorly doneThey told me they would send up my complaint and a manager would get back with meToday March I called them back to find out what was going onI was told not only were they not refunding me my money but also that they were lying about a tec trying to contact me I always have someone at my houseThey lie and take people hard earned money and in returne they give you poor services that attract more pestI WOULD
I contacted Okin on the 28th for flea serviceI spoke to a gentleman named ChaseHe called me after I hung up with the call centerHe offered me a return visit in days 125.oo for the first payment and then payments of 95.oo over the course of monthsI nice young man named *** came out and serviced my houseI called him the next day and told him they the fleas was still thereAt this time he said that they wouldnt be able to come out for days not The entire time my family and I are itching and being bittenNot until Friday did someone come out and that was because I left a voicemail on his phone crying saying I was going to file a complaint with the Revdex.comFriday morning Chase was ringing my phoneI didnt answer him because my mind was made upThen the branch manager called Mr*** for a moment I told him I would have to call him back I was at workThen a gentleman called my by the name of ***He said he was a managerHe went on to apolo
Charged me for service that was never provided
I received a bill for service on 3/30/that was never provided They admitted that they did not provide service on that date Then they claim someone came out again in April to provide serviceI spoke to that individual at that time and told them we would need to rescheduleHe asked me to let them know when ready and he would come to our property to provide serviceThis individual submitted a report to his boss saying he provided service, but did not, and there is no evidence that he did other than a falsified work order I was happy to pay for service if they had provided it Called vendor to resolve issueWas met with extreme hostilityI asked to cancel all future service and refund me money That person is no longer with their company and they cannot verify but also will not refund
The service described and paid for was not providedThe guarantee for the partial service was not provided, I was ignored! Rfd promised, never sent
***
***
***
Certified mail #***
Request for a $refund, paid for services never provided, Branch #***
To whom it may concern;
I called the number and the salesman described the Orkin service to be all inclusive We discussed our main issue, yellow jackets about to enter my house, plus insect and mice issues I was assured all three issues were included in the service call and were guaranteed for days
*** ***, the Orkin inspector, only treated the bee issue He did not spray for insects and did not treat for mice
I was told most of the bees would be dead within hours, and completely dead in a day or two The following Sunday I cut into the ceiling sheetrock to remove the nest and to my surprise, the bees quickly began to pour into the h
Technician serviced home without permission after permission was not granted times by phone
I received a phone call from *** who was the technician for my areaHe called me to let me know that I up for service and could he come outI explained to him that at this time I'm not financially able for the service right nowI explained to him that I would call back in within the next couple of months when I'm financially able for the service*** called me again the next week over I once again stated I did not want the service at that time and that I would call back in when readyHe called again several more timesThen he finally showed up unannounced and without my permission to service my homeI called the local office and left a message when I got the report in email stating that my home was serviceNo one ever return my callI received a bill for the service that I stated I did not want service for*** called me because now the account is in collections and I advised him
I cancelled service Despite numerous calls Orkin continues to bill me.I was billed and on auto debit each with no credit They seem to have an issue canceling the service and issuing me a credit for both June and July.In addition they continue to charge when service was cancelled and nothing was serviced.They never were able to fix my ant problem to begin with back in the early spring
Product_Or_Service: ant and mice
Two part complaint:
1) unable to reach local office to schedule appointment, and with no response for the past month, for emergency service call
2) Too many different phone numbers to call to reach local office, both in business cards and posted online Unable to determine which is the correct number to call
Product_Or_Service: year
When I signed up for Orkin services, I was told that if I needed a treatment in between scheduled services, that it would be freeI called for a treatment in between services and now I am being charged a fee of $by Orkin for a treatment that I was told would be free and the treatment itself did not even workI spoke to a manager and he said that they are charging me because my treatment was within a week of my scheduled appointment, so they just counted the treatment as the appointment, but no one disclosed this information with me when I called for treatmentI have cancelled my account with them and told them that I cannot pay for a treatment that I was told would be free
Product_Or_Service: Orkin pest treatment
Account_Number: ***
We hired Orkin Octto solve a mice problem in our homeThey set traps around but did not look for any areas where the mice were getting inThe next day there were new droppings in all target areas, but no mice were caughtI called for a refund the next day wn the day right of rescission and have not received it as of today, NovInstead of giving me the refund, two weeks later a message was left on my phone to call the companyNo other contact was madeNo refund was madeI did not want to make any further contact w themI simply wanted a refundI called the office today and had to call three times to speak with anyone who would helpFinally I spoke w someone who hassled me so much, including laughing at my frustration, but said I would be given a refundSomeone needs to lose their job over this
Product_Or_Service: mice extermination
Stopped Orkin Service on 12/31/
Did not call or talk to anyone to Continue Orkin ServiceReceived a Bill for Service that was NOT AUTHORIZED
Contracted Service Starting: 4/1/
Called to Stop Stopped:12/31/
Received Bill for UNAUTHORIZED SERVICE
Date of Service April 4, ???
No Mail, Advertisements, Calls, Texts, NothingFrom 12/31/2015-->4/4/???
Talked to Branch Mgr, *** ***,was told that it was not necessary to restart service, I was still under contractTherefor he ordered a service callDid not call or talk to anyone From OrkinOn of the conversations with Branch Mgr*** ***, it was suggested that he was willing to split the BillI Turned Him Down
Logged onto www.orkin.com, filled out Complaint forms Times, did not get a response
Today Received Letter From Collection Company Demanding Payment of $
Harassment is what this is calledI will not pay for any service NOT AUTHORIZED BY ME
Lack of communication on service dates, incomplete service, non responsive customer service, repeated non performance despite my specific requests
I have not had the interior of my townhouse sprayed since last June, despite my service contract including this I have, of course, been charged the full amount each "visit" I contacted the office in October to specifically request the technician call me before coming out to make sure someone is home to let them in to service the inside This was never done, as I still never heard from the technician, and only know he was here by seeing the charge hitting my credit card I requested then in January to cancel the remainder of the contract since my requests were ignored and my service was continuously not completed The office informed me that this was taken care of Today, I received another charge on my credit card in the full amount for an apparent outside service I, once again, did not hear from the technician I feel that this
They gave me 3time servicethey gave me service after I called them 4totimesi still have bed bugs after servicenobody come yet for inspection
02/28/17, last svcdates 01/06/and 01/24/17, workorder no***, rep ***, acct# ***,pay by c.camout $
Orkin tore the bottom board off my manufactured home and refuses to replace itHired Orkin for pest control, in assessing my home*** (orkin svc mngr) *** advised replacing insulation and vapor barrier and sanitizeContract was drawn up by*** at Orkin which I signed $to do this workVerified Orkin licensed at L&I License noORKINL*852KWA UBI NoL&I Account ID ***Orkin in doing this work tore out the bottom board/critter barrier on my manufactured home and refuses to put it backThe work is not complete, my house and insulation is not sealed - the bottom board is required and necessary part of thermal packet that holds insulation in, acts as a vapor barrier and critter barrier tooThis work requires permit which Orkin neglected to pull from L&I (I have pulled one am working with L&I -*** ***) The work is not complete but Orkin has charged my credit card without my authorization $for work that is not co
I loved the service I received from HometeamI called in June before I sold my house to tell them I was selling my house in Freeport FL and moving to Memphis TNI moved to Memphis 6/19/They told me to call them back when I had a closing dateI didI closed on 7/19/I was charged $on my Capital One card last Friday (8/31/18)I called today to report the problem and was told they would not give me creditI told the person that answered the phone, I had cancelledShe said since there were no notes in the system I had to payI called times about selling my homeI have never paid late nor missed any paymentsI would like my money back
Product_Or_Service: Quarterly insect spraying
Orkin Co *** located in*** is billing me for mice extermination services at a property mice were not present nor where it was requested
The duplex *** - *** has never had mine since I owned itWhen I called to request Services it was for the single-family home in the rear which is the property where the tenant complaint of mice and the home was never service by OrkinWhat is more important is that email did not come from me and nor have I ever confirmed extermination services for the duplexMy name is also spelled incorrectly and this is all fraud committed by a supposed to be reputable companyI requested proof times that I hired Orkin for services at *** through *** in which was not provided until after the email I received today which contain misspelled names, a email account and a document all single-handedly done from a Orkin representative
I've been working to stop collection action immediately as this was a fraud
The company misled us stating they would have a crew who would be supervised in the treating our home for powder post beetlesEventually one guy showed up and sprayed something(not sure what it was because it had no smell)We were told this chemical they treated with would bring the beetles out of the wood and we would see them dropping outNothing like this happened and now 2-months later our home is infested with powder post beetles In the past few days thousands of powder post beetles have been underneath our home When we started seeing them we tried numerous times to contact Orkin management, leaving several messages for *** whom has received all messages according to the lady answering the phones, but has yet to return a single one
Experienced very subpar serviceAsked for refund and told I would receive one only to receive a collection noticeThey will not return calls
My first service was done with zero careHe did the entire inside of my house in roughly minutes to include laying down the paper sticky sheets, which would have taken him the whole minutes just to do thatHe did nothing in my garage or for my spider issue in the backyardI then was told a follwould be conducted and was asked for the best day and timeI told them Saturday mornings, but the follservice was conducted during the middle of the day during the week when no one was home and Orkin never even called me to schedule itI just came home to a note on my door saying they had come by and to schedule further serviceI called them and said I wanted to discontinue my service due to their inability to conduct a proper service and to come to my home unannounced without scheduling an appointmentThe manager told me I would r
orkin will not give me service per our contract in a timely mannerthey purposely set up service time before 7am when no one is available
orkin refuses to give me servicei believe its because I am a black owned businessi have called several times to get servicethey make appointment times that are impossible to meetthey over charge me and when asked why they did not give a response
Today I regretfully paid Orkin more than $ I feel like I was played and misled I also paid them more than $for termite treatment a few months ago
I initially called them to check for termites When *** the Orkin guy came he checked the attic and found a squirrel nest up there He came several times and sat at my kitchen table and told endless stories about snakes, rats and horrible things he found in houses, which left me feeling scared and vulnerableHe said the attic was covered in squirrel feces, etc and for around $they could treat for termites, and throughly clean the attic to clean, sanitize, and some other kind of 'ize? vacumm, close up the squirrel entrance and replace the insulation with this wonderful Orkin insulation that included stuff that would kill squirrels, bugs and and anything that wondered in
The next Orkin guys come in and to me it appeared they didn't know about the list of promised services BTW the contracts are initially signed
Orkin pest control employee showed up unannounced and refused to leave after being asked repeatedly
*** *** of the terra haute office showed up to my house unannounced while I was at work When I started the service I asked Orkin to be notified before showing up because we live in the country, large dogs to put up etc., and they had no problem with doing this My wife, who was home alone with the dogs and kids asked Mr *** to leave and to call me I called the Orkin office from work to ask this man to leave my property and cancel the service and was told he would not leave After another request from my wife to get this man off of the property, I again called the office and told them that the next call would be to the police Mr *** finally left after he found out the police would be involved I have tried to resolve, or even get a response from the company through email for the past three days with no luck I was also told by the Orkin dispatch that they will charg
Orkin stated that they use the leading technology to get rid of pestI paid for services for the first month back in October they were greatNovember I paid for services they came out an sprayedI had call them back to have them come redo the second sprayI got in contact with them about the 15thThey stated it would be within days to come back and spraySo I was looking forward for January for them to come out a give me the services I paid forThe never cameI called them back in February for a refund on a service that was poorly doneThey told me they would send up my complaint and a manager would get back with meToday March I called them back to find out what was going onI was told not only were they not refunding me my money but also that they were lying about a tec trying to contact me I always have someone at my houseThey lie and take people hard earned money and in returne they give you poor services that attract more pestI WOULD