05/15/
Re: Service charges for work not completed & poor customer service at the Orkin branch located at *** which covers the Pinellas County Area
This letter is being written as a formal complaint against the aforementioned entityI have been a loyal and satisfied customer with this branch since Since then, I have not had any service interruptions or issues and have always paid for services completedMy technician kept me informed as to when he?d be available and would always leave invoices when work was doneThis was done even when nobody was home to serve as validation for the service charge
Around February of I was sent a bill for a service that was never completedI know this was never completed because I never received a call for the service and I never received an invoice at my home regarding a serviceI did however receive a bill from this office stating I owed a paymentI immediately informed the office th
I had a bimonthly appointment scheduled without my consent and I called and changed the time, because I work and I just can't assume an appointment will be made without my knowledgeWhen the day of the rescheduled appointment arrived, I received a call and they asked to come earlier in the day as the technician finished up elsewhere and didn't want to come later at my scheduled timeSo we rescheduled yet againI made sue that I was home during the 4:00PM - 6:00PM windowNo one called me and no one showed up You may be good exterminator;s, but you certainly do not know how to run a business This is the second time that I have had an issue with getting someone to comeThe first time, I told your representative that I would go to the Revdex.com
Orkin stopped providing my contracted and paid service in December After repeatedly calling my tech, I finally began talking with the branch managerHe sent a tech to deliver the service for which I'd paidSince it had been several months since exterior of my home was treated for pests (because of the business's failure to come out, plus two previous service periods that were windy and/or rainy), I ordered an additional product to be applied to my yard and around my homeThe manager was to call and come personally to apply when I was homeI signed the contract for this, and was given three business days during which to cancelAfter two full days went by and I'd heard nothing, I did as was directed in order to cancel and stopped payment on the check I'd issued for the service and told the manager I'd done this and expressed my disappointment and anger at being treated so poorly yet againAt this point he said he'd been out to my house and applied the productThis was NOT wh
Did not show up for scheduled appointments
I had orkin for inside flea treatmentsThe first initial visit did not take care of the issue so we had to have them come backI had every other month service for inside and out and I have pets so I could only do inside visits on Saturdays and I would have to be outside of the house with my pets for hours or so it is not an easy task to move out with pets for hours so I needed them to actually show up- times a technician did not show for scheduled appointments with a no show no call and then time a tech had to cancel before she was suppose to be there because of *** *** poor scheduling- Huge inconvenience each time- I want my money back for the entire year I was with them
Orkin charged me for services they did not provide
On April 25th I received a phone call from a technician from Orkin stating he was going to my house to apply a treatmentI informed him I was not at home and no longer desired to have these services done and I was cancelling my contractHe asked me my why and I told him I felt the services were no longer neededHe said ok, and minutes after that I received an invoice via emailNote my backyard was lockedOn April 27th I realized my credit card they had on file had been charged $I called Orkin and informed them they had charged me even though I had told the tech I did not want the services doneThey informed me I had to cancel with days notice,this is not what I was originally told when signing up( I was told I could cancel anytime) but I said ok to the girl who answered the phone ok please cancel my services, and she claimed she didOn May 2nd my husband was reviewing our home security system footag
Never received any bills from Orkin Received a call from a collections agency Tried calling Orkin to obtain bills but no response I had Orkin on property39s and cancelled them at the same time Never received any mail to say I have owe them for any service
Account_Number:***
I've just signed up for Orkin 1/weeks ago and the treatment I'm receiving towards a Hornet and Ground Digging Cicada problem is horrible When I call to schedule an appointment a couple days after my initial treatment was beyond dismissive and down right nasty Family members have serious allergies toward bee stings and I signed up for preventative and direct insect issues I'm having at my new propertyBut, the individuals I'm attempting to work with in helping my issue (branch manager and receptionist) have been nasty, refusing to actually assist and I'm completely fed up If you're not interested in helping homeowners take care of pest issues then why bother working in this industry? I've contacted Orkin through their Customer Service Dept at the HQ and no one cared to help and completely dismissed me I still haven't received an answer from my online concern form and I feel as though fraud has been committedI feel as though I was defrauded out of $and I may need e
I signed Orkin contract in rental home in and suspended in DecOrkin called renter in Feb and performed unauthorized service
ACCOUNT #*** Cust Svc.Mgr *** *** Collinsville, IL I suspended service in and told them after winter in April or May of I will probably start againService was good as to what they didIn Febsomeone called my renter from Orkin and said they were coming to do service thinking I authorizedService was performed and when I got email of bill asking for payment(I didn't know about because the sent bills to rental house instead of my house) Iasked who authorized and noone respondedThen got collection letter from *** and calledI told him I was going to start again in April or May and didn't authorize the Feb treatmentHe acknowledged this but then said I still owed because they did the treatmentI told him I will pay the bill but cancel my contract with Orkin which I had just arranged with him on phone to sta
My complaint is that they do not want to service my homeI pay them the bill and I call to schedule an appointment but know one comes or if they come I'm not at home and they refuse to come backI basically paying them for nothing
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXXX
A technician (***) came to our house to treat the exterior with pesticide because we are having a problem with scorpions This company has performed this service for us on two previous occasions -- once in and once in I have been unable to have the house treated more often than that because they don't return phone calls But the treatment that they have applied in the past has been effective enough to keep the scorpions out of the house and to also kill many other bugs that try to enter the house through the garage I made it clear when I called this year that I wanted the same service performed that was done in the previous years.But this year their service was ineffective The problem is even worse now Now in looking over the paperwork that the technician filled out, I can see that he listed the target insects as "American Roaches, Ants, Oriental Roaches" In addition, he sprayed only a very small amount of pesticide compared to what was applied in previous years
I received Orkin services on Thursday 08-11-and was not satisfied the young lady who I spoke with told me if I was not satisfied they will come back or return my money so I called them back the same night I was told by a operator they was close but I called even later Wednesday night so she said she would forward my message to the office so someone could return my call Friday but they never did so I called them again Friday the lady I spoke with was very nasty she told me the earliest someone can come out will be Monday so I told her that not what the guaranteed stated so I ask to speak with a manager he was not helpful either he tried to tell me something about a cancellation I had back in I tried to tell him I'm not aware of that I'm calling in regards of uncompleted services on Thursday he said he understood and he will call me back he had another customer service person to call back not him telling me it was me and they was not coming back out so I'm asking her how can they
I dispute the validity of this debt for $dollars, I do not owe this debt I have sent complaints to Department of Consumer Affairs, Consumer Financial Protection Bureau, Office of the Attorney General, Federal Trade Commission and Revdex.com
We signed a contract with Orkin about a roach problemThere was also evidence of bed bugs, but an "expert" said "no." We now have bed bug problem
In June of 2015, my wife contacted Orkin about a roach problem at her mother's house(***) The person who came out saw evidence of bed bugs also and called for "an expert" to come out, which we paid $extra forMy mother-in-law is years old and my wife and I live in CaliforniaOrkin has been servicing the home on North St (under contract) for the past year
My wife and I have just returned to California after visiting my mother-in-law and the house is infested with bed bugsI have bed bug bites all over my bodyAgain, Orkin has servicing this home, ever other month, for a whole year and my year old moth-law has been living with this problemNot only that, we have also transported bed bugs (through our luggage) to my brother's house in Buffalo NY (Federal Av Buffalo) I feel that the so cal
Cancelled my service after months, in January of A once a month service call for pest control The company had been collecting $99/mo+ tax via credit card on file Upon cancellation, was advised that there was a $service fee/penalty All of which I agreed to pay I was never notified by the company again, nor did I receive a billI was under the impression that the remaining balance would be taken off my credit card on fileIn July 2016, I received a letter from a collection agency, stating that I owed $to *** Pest Control On 8/15/I contacted the company and they were unable to answer how I was not notified of a balance, why it was not taken from my credit card or why I was never contacted via mail, email, cellphone or land line? I am making this complaint because my account was sent to collections without having an opportunity to pay the bill
ABSOLUTELY TERRIBLE! Trutech should not get any stars but it required me to enter somethingOn August 14th, 2018*** did a service call to determine I had Chimney Swifts He said to call him when they are gone and he will come and sanitize the chimney and install a cap, which he would order in the meantime I called him a few weeks later when they were gone, and he said he was going to pick up the cap from his boss that Thursday and would call me to set up a day to come sanitize and install itA week went by and I did not hear from*** so I called him and could not get a hold of him on the number that he gave me(***) The recording on the phone was for "***" with TruTech but the mailbox was full and I could not leave a message I tried calling for a couple of days in hopes that I could eventually leave a message, but I kept getting the same message for *** and the mailbox was full I now had to contact customer serviceI explained to Tamika my frustration and tol
Last year we sold our house at***; October to be exact I had previously paid the premium for the plan year notifying Orkin that the sale was to take place and was assured that a refund would be made when I notified Orkin of the closing.I gave that notice just before closing Several months elapsed with no refundI called Orkin and ,which I did, which I did at onceStthey said I had to give them written notice,which I did at once Still several months elapsed with no paymentI called Orkin several times some times the home office and less frequently the columbia officeAlways they promised a call back within hours which never resultedOn top of all this, I received a call to schedule this year's inspection -- They still had the property on the books! Subsequently several men were lurking around the property asking for us as reported by the new owners.Subsequently further the men reappeared asking for the new ownersThe amount of the refund should be se
I have contacted Orkin on multiple occasions in regards to issues with our serviceWe are continuing to see pests in our home after contracting with them for pest control servicesWe are extremely unsatisfied with our service, and even after multiple attempts to contact the office by both myself and my wife, we have been told that our issues would be "looked in to" and there has been zero follow upThe tech has not come inside our home the past few services even though he is putting on the reports that he is treating, that is not the case The last service a couple months ago the tech never even attempted to knock on the door or ring the doorbell (even though there was a car in the driveway and my wife was home) to service the inside of our homeWe have cameras so I can clearly see that he has not attempted to enter the houseIn addition, the technician is careless, sloppy, and completely disregards our property even when only treating the exteriorHe has walked directly through
I contracted with Orkin for months of bi-monthly service The contract includes additional services as needed to be billed every months over a period of months The company claims to complete a thorough inspection and return promptly at customer request for $every other month I contacted Orkin via Phone on 10/11/to report a mouse in my basement and request an additional service to have the rotting mouse removed and the trap replaced My call was never returned On 10/14/2017, I paid a handy-man $to make a house-call to remove the mouse and mousetrap from the basement where my food, cleaning supplies, etc are stored
Frustrated by (1)the lack of response, (2)breach of contract for failure to provide additional service, (3)an uptick in roach (and new baby roach) activity due to Orkin not performing the thorough inspections they claim to (3)finding an empty roach egg casing in a cabinet that Orkin neglected inspect or treat, and (4) being billed every
We had our house treated for subterranean termites by Orkin back around the end of April first of May and was told they would inspect our house after days before the July 29, I called the sales representative around the in of June to say we would be out of town July 6-13, that we would like to set up a time upon our return for the inspectionHe said no problem he would contact us to scheduleNever heard from him I called the main office in Hallendale, FL and explained we were waiting for a call for the final inspection and the person I spoke said she wasn't aware of this policy This was the main reason we choose them because the guaranteed if we still had termites they would retreat before we made the final payment She claimed to put a service call in for this and still never heard from anyone They set my husband up for financing and we wanted to pay in full instead to only be told that they could not provide a statement for the services and we had to call
05/15/
Re: Service charges for work not completed & poor customer service at the Orkin branch located at *** which covers the Pinellas County Area
This letter is being written as a formal complaint against the aforementioned entityI have been a loyal and satisfied customer with this branch since Since then, I have not had any service interruptions or issues and have always paid for services completedMy technician kept me informed as to when he?d be available and would always leave invoices when work was doneThis was done even when nobody was home to serve as validation for the service charge
Around February of I was sent a bill for a service that was never completedI know this was never completed because I never received a call for the service and I never received an invoice at my home regarding a serviceI did however receive a bill from this office stating I owed a paymentI immediately informed the office th
I had a bimonthly appointment scheduled without my consent and I called and changed the time, because I work and I just can't assume an appointment will be made without my knowledgeWhen the day of the rescheduled appointment arrived, I received a call and they asked to come earlier in the day as the technician finished up elsewhere and didn't want to come later at my scheduled timeSo we rescheduled yet againI made sue that I was home during the 4:00PM - 6:00PM windowNo one called me and no one showed up You may be good exterminator;s, but you certainly do not know how to run a business This is the second time that I have had an issue with getting someone to comeThe first time, I told your representative that I would go to the Revdex.com
Orkin stopped providing my contracted and paid service in December After repeatedly calling my tech, I finally began talking with the branch managerHe sent a tech to deliver the service for which I'd paidSince it had been several months since exterior of my home was treated for pests (because of the business's failure to come out, plus two previous service periods that were windy and/or rainy), I ordered an additional product to be applied to my yard and around my homeThe manager was to call and come personally to apply when I was homeI signed the contract for this, and was given three business days during which to cancelAfter two full days went by and I'd heard nothing, I did as was directed in order to cancel and stopped payment on the check I'd issued for the service and told the manager I'd done this and expressed my disappointment and anger at being treated so poorly yet againAt this point he said he'd been out to my house and applied the productThis was NOT wh
Did not show up for scheduled appointments
I had orkin for inside flea treatmentsThe first initial visit did not take care of the issue so we had to have them come backI had every other month service for inside and out and I have pets so I could only do inside visits on Saturdays and I would have to be outside of the house with my pets for hours or so it is not an easy task to move out with pets for hours so I needed them to actually show up- times a technician did not show for scheduled appointments with a no show no call and then time a tech had to cancel before she was suppose to be there because of *** *** poor scheduling- Huge inconvenience each time- I want my money back for the entire year I was with them
Orkin charged me for services they did not provide
On April 25th I received a phone call from a technician from Orkin stating he was going to my house to apply a treatmentI informed him I was not at home and no longer desired to have these services done and I was cancelling my contractHe asked me my why and I told him I felt the services were no longer neededHe said ok, and minutes after that I received an invoice via emailNote my backyard was lockedOn April 27th I realized my credit card they had on file had been charged $I called Orkin and informed them they had charged me even though I had told the tech I did not want the services doneThey informed me I had to cancel with days notice,this is not what I was originally told when signing up( I was told I could cancel anytime) but I said ok to the girl who answered the phone ok please cancel my services, and she claimed she didOn May 2nd my husband was reviewing our home security system footag
Never received any bills from Orkin Received a call from a collections agency Tried calling Orkin to obtain bills but no response I had Orkin on property39s and cancelled them at the same time Never received any mail to say I have owe them for any service
Account_Number:***
I've just signed up for Orkin 1/weeks ago and the treatment I'm receiving towards a Hornet and Ground Digging Cicada problem is horrible When I call to schedule an appointment a couple days after my initial treatment was beyond dismissive and down right nasty Family members have serious allergies toward bee stings and I signed up for preventative and direct insect issues I'm having at my new propertyBut, the individuals I'm attempting to work with in helping my issue (branch manager and receptionist) have been nasty, refusing to actually assist and I'm completely fed up If you're not interested in helping homeowners take care of pest issues then why bother working in this industry? I've contacted Orkin through their Customer Service Dept at the HQ and no one cared to help and completely dismissed me I still haven't received an answer from my online concern form and I feel as though fraud has been committedI feel as though I was defrauded out of $and I may need e
I signed Orkin contract in rental home in and suspended in DecOrkin called renter in Feb and performed unauthorized service
ACCOUNT #*** Cust Svc.Mgr *** *** Collinsville, IL I suspended service in and told them after winter in April or May of I will probably start againService was good as to what they didIn Febsomeone called my renter from Orkin and said they were coming to do service thinking I authorizedService was performed and when I got email of bill asking for payment(I didn't know about because the sent bills to rental house instead of my house) Iasked who authorized and noone respondedThen got collection letter from *** and calledI told him I was going to start again in April or May and didn't authorize the Feb treatmentHe acknowledged this but then said I still owed because they did the treatmentI told him I will pay the bill but cancel my contract with Orkin which I had just arranged with him on phone to sta
My complaint is that they do not want to service my homeI pay them the bill and I call to schedule an appointment but know one comes or if they come I'm not at home and they refuse to come backI basically paying them for nothing
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXXX
A technician (***) came to our house to treat the exterior with pesticide because we are having a problem with scorpions This company has performed this service for us on two previous occasions -- once in and once in I have been unable to have the house treated more often than that because they don't return phone calls But the treatment that they have applied in the past has been effective enough to keep the scorpions out of the house and to also kill many other bugs that try to enter the house through the garage I made it clear when I called this year that I wanted the same service performed that was done in the previous years.But this year their service was ineffective The problem is even worse now Now in looking over the paperwork that the technician filled out, I can see that he listed the target insects as "American Roaches, Ants, Oriental Roaches" In addition, he sprayed only a very small amount of pesticide compared to what was applied in previous years
I received Orkin services on Thursday 08-11-and was not satisfied the young lady who I spoke with told me if I was not satisfied they will come back or return my money so I called them back the same night I was told by a operator they was close but I called even later Wednesday night so she said she would forward my message to the office so someone could return my call Friday but they never did so I called them again Friday the lady I spoke with was very nasty she told me the earliest someone can come out will be Monday so I told her that not what the guaranteed stated so I ask to speak with a manager he was not helpful either he tried to tell me something about a cancellation I had back in I tried to tell him I'm not aware of that I'm calling in regards of uncompleted services on Thursday he said he understood and he will call me back he had another customer service person to call back not him telling me it was me and they was not coming back out so I'm asking her how can they
I dispute the validity of this debt for $dollars, I do not owe this debt I have sent complaints to Department of Consumer Affairs, Consumer Financial Protection Bureau, Office of the Attorney General, Federal Trade Commission and Revdex.com
We signed a contract with Orkin about a roach problemThere was also evidence of bed bugs, but an "expert" said "no." We now have bed bug problem
In June of 2015, my wife contacted Orkin about a roach problem at her mother's house(***) The person who came out saw evidence of bed bugs also and called for "an expert" to come out, which we paid $extra forMy mother-in-law is years old and my wife and I live in CaliforniaOrkin has been servicing the home on North St (under contract) for the past year
My wife and I have just returned to California after visiting my mother-in-law and the house is infested with bed bugsI have bed bug bites all over my bodyAgain, Orkin has servicing this home, ever other month, for a whole year and my year old moth-law has been living with this problemNot only that, we have also transported bed bugs (through our luggage) to my brother's house in Buffalo NY (Federal Av Buffalo) I feel that the so cal
Cancelled my service after months, in January of A once a month service call for pest control The company had been collecting $99/mo+ tax via credit card on file Upon cancellation, was advised that there was a $service fee/penalty All of which I agreed to pay I was never notified by the company again, nor did I receive a billI was under the impression that the remaining balance would be taken off my credit card on fileIn July 2016, I received a letter from a collection agency, stating that I owed $to *** Pest Control On 8/15/I contacted the company and they were unable to answer how I was not notified of a balance, why it was not taken from my credit card or why I was never contacted via mail, email, cellphone or land line? I am making this complaint because my account was sent to collections without having an opportunity to pay the bill
ABSOLUTELY TERRIBLE! Trutech should not get any stars but it required me to enter somethingOn August 14th, 2018*** did a service call to determine I had Chimney Swifts He said to call him when they are gone and he will come and sanitize the chimney and install a cap, which he would order in the meantime I called him a few weeks later when they were gone, and he said he was going to pick up the cap from his boss that Thursday and would call me to set up a day to come sanitize and install itA week went by and I did not hear from*** so I called him and could not get a hold of him on the number that he gave me(***) The recording on the phone was for "***" with TruTech but the mailbox was full and I could not leave a message I tried calling for a couple of days in hopes that I could eventually leave a message, but I kept getting the same message for *** and the mailbox was full I now had to contact customer serviceI explained to Tamika my frustration and tol
Last year we sold our house at***; October to be exact I had previously paid the premium for the plan year notifying Orkin that the sale was to take place and was assured that a refund would be made when I notified Orkin of the closing.I gave that notice just before closing Several months elapsed with no refundI called Orkin and ,which I did, which I did at onceStthey said I had to give them written notice,which I did at once Still several months elapsed with no paymentI called Orkin several times some times the home office and less frequently the columbia officeAlways they promised a call back within hours which never resultedOn top of all this, I received a call to schedule this year's inspection -- They still had the property on the books! Subsequently several men were lurking around the property asking for us as reported by the new owners.Subsequently further the men reappeared asking for the new ownersThe amount of the refund should be se
I have contacted Orkin on multiple occasions in regards to issues with our serviceWe are continuing to see pests in our home after contracting with them for pest control servicesWe are extremely unsatisfied with our service, and even after multiple attempts to contact the office by both myself and my wife, we have been told that our issues would be "looked in to" and there has been zero follow upThe tech has not come inside our home the past few services even though he is putting on the reports that he is treating, that is not the case The last service a couple months ago the tech never even attempted to knock on the door or ring the doorbell (even though there was a car in the driveway and my wife was home) to service the inside of our homeWe have cameras so I can clearly see that he has not attempted to enter the houseIn addition, the technician is careless, sloppy, and completely disregards our property even when only treating the exteriorHe has walked directly through
I contracted with Orkin for months of bi-monthly service The contract includes additional services as needed to be billed every months over a period of months The company claims to complete a thorough inspection and return promptly at customer request for $every other month I contacted Orkin via Phone on 10/11/to report a mouse in my basement and request an additional service to have the rotting mouse removed and the trap replaced My call was never returned On 10/14/2017, I paid a handy-man $to make a house-call to remove the mouse and mousetrap from the basement where my food, cleaning supplies, etc are stored
Frustrated by (1)the lack of response, (2)breach of contract for failure to provide additional service, (3)an uptick in roach (and new baby roach) activity due to Orkin not performing the thorough inspections they claim to (3)finding an empty roach egg casing in a cabinet that Orkin neglected inspect or treat, and (4) being billed every
We had our house treated for subterranean termites by Orkin back around the end of April first of May and was told they would inspect our house after days before the July 29, I called the sales representative around the in of June to say we would be out of town July 6-13, that we would like to set up a time upon our return for the inspectionHe said no problem he would contact us to scheduleNever heard from him I called the main office in Hallendale, FL and explained we were waiting for a call for the final inspection and the person I spoke said she wasn't aware of this policy This was the main reason we choose them because the guaranteed if we still had termites they would retreat before we made the final payment She claimed to put a service call in for this and still never heard from anyone They set my husband up for financing and we wanted to pay in full instead to only be told that they could not provide a statement for the services and we had to call