This business advertises one thing and does not fulfill what it promises The ad on TV shows the "Orkin Man" under the house and in the attic When they come to your home they will not go under your home Their office sends out invoices that state that payment is to be made after services are rendered The last time they were to come to my home, I had to cancel Usually their office calls a few days before they come, but the last time they didn't I told them I would call to let them know when to come Instead of waiting they threatened to send our failure to pay for non-services to a collection agency This is the only business I know that sends customers to collection agencies for failure to pay for non-service I will send in the payment ,but at the same time I will no longer use this company againI want to warn other potential customers about this company's way of doing business!
I had a year agreement with this companyI never renewed this agreement after the year expired because the cost was to highOn October 26th they came to my house when I was not home and sprayed pesticides around my house without my permission They leave a bill for $around my door knob for this service Which I did not want doneI called the company about this and was told I owe this bill for service
Account_Number: ***
Did not fulfill obligation for annual inspection
Company habitual attempts to schedule annual inspection with literally hours not days of advance notice for access to the inside of the house Employee made an appointment for the inspection and didn't show Employee asked if he could 'pencil whip' the inside inspection this year to which we responded no since we are paying for a comprehensive annual inspection Employee left a service report indicating an outside inspection was performed without any additional correspondence
Repeated attempts to "flip" us from another pest company by pretending to already have a contract with us
The homes in our neighborhood were built with a buipest defense system sponsored by HomeTeamI chose not to use their serviceIn the years since, they continue to come to my door or email me, claiming that the pest system I have "is in need of service" or "maintenance"I have asked them repeatedly to stop attempting to take over my pest service with dishonest tactics, yet they continueI responded to an email last week that i'd take this up with the Revdex.com if they continued their tactics (a year after warning them the same)A few days later I got another email from another sales person using the same tactics, claiming that it's in need of service:
"We have discovered that the TAEXX BuiPest Defense System installed in the home mentioned above may be due for service."
I can't get them to stop coming to my door or emailing meI'm concerned that other people i
For 30+ I my family has contracted Orkin Pest ControlIn the last few years we have had repeated issuesFirst - a technician would come on days that we told him NOT toHe was replacedWe have *** for over a yearAlthough polite and personable Orkin severely dropped the ball with their service in this past yearMy wife *** noticed and called them on it in MayThey promised to step up serviceInstead it worsenedWe then spoke to the regional manager ***He came out and did a sub-par "inspection." We warned him that if the rodent issue was not resolved properly we would end our contractWe called out (3) other pest control services and (1) General Contractor and they ALL pointed to entry points that were never discussed or addressedWe will now have to pay an expert $+ to pick up where they failedSpoke to *** last week and told him we did not owe the final bill of $Waiting for his confirmation
Account_Number: ***
I hired Orkin to come to my home to rid it of bed bugsI spoke to Chad he gave me two optionsOne was to spray and one for a heat treatmentHe assured me the heat treatment would be better although it was more that it would eliminate all the bed bugs in the house and I also got the warranty that they would come ans spray or do another treatment if it was neededMy year old mother resides there and I wanted to make sure the treatment would workIt did not the house still has bed bugs I have sent Chad several emails about the infestation but they have not been back to do another treatmentSo my elderly mother is being bitten and they do not seem to care
Product_Or_Service: Bed bug extermination
Account_Number: ***
Have been a client or Orkin for years, in that Orkin sprays my property times per year against bugs, pests, etcThe Orkin rep usually calls ahead of time and leaves a mssg on my voicemailHe then comes at the announced date and goes about his business, usually without me being presentIn June 2017, the Orkin rep also left voicemails once he got to the property, saying that as I was not there, he would not be sprayingOnce I heard the mssg I contacted by phone the Monroe office - explained to the rep that for years they had been spraying the property without me being presentThe rep explained the field rep was new and wasn't aware of this so he preferred not to sprayOrkin subsequently sent somebody, issued another invoive which I promptly paidOrkin has this terrible policy of issueing invoices BEFORE performing service - is this even legal? - so the invoice for June has remained unpaidAnd I have since then been harassed by phone and mail from both Orkin and Rollins, a sist
Orkin claims to have provided several treatments to a rental property of mine which I never authorizedOrkin claims to have a year contract but admits it is not signed by me, the property ownerService was never performedA statement was never mailed to meA phone call was never placed by Orkin letting me know of service or a past due amountI was only made aware of this when I received a call from a collections agency saying I had a past due amountAll conversations with Orkin result in them claiming they provided a serviceOrkin admits to not calling, emailing, or mailing me invoices yet sent me to collections
Product_Or_Service: Pest control
Bought a new home years ago that had termite coverage and in ground traps
The first year they inspected the traps and left notes every months
I renewed for year and they made no inspections and never unhurried the in ground bait traps
No activity on the property and no evidence of any inspection of the traps or under the house
They charged $a year for service inspection and warranty
End of the 2nd year I did not renew the contract in Sept
It is now December and the first bill I get is for months of monthly service for inspections of in ground bait traps and under home inspection for $for service that is past due
They claim they are inspecting the property and that I am under contract with auto-renewal
I've had no contract notivations and no one has been to our house, the traps are still buried
net they are charging for service they do not provideI do not want them billing me for services not provided
Contacted them at their of
The Orkin Inspector Came and inspected the house and and propertyhe found mostly subterranean termites below the houseHe found a few dry wood termites in the chimneyOn in the separate garage he found dry wood termitesHe said we need to tent the garage and suggested to tent the house alsoHe was mostly concerned about the price and pay attention to the total inspectionHe did not pay total attention to the property and part of the garage inspection was missedThe East wall bordering the neighbor had a small concrete border and in that area of the garage has a lot of dry wood termitesThe garage was not treated because of interference of the neighbor dogsThe Orkin man did not explain to me about the problem
My complaint is that the house was treated but the garage was not as listed in the contract
Product_Or_Service: DryWood Termite
On 11/30/I sign contract agreement with Orkin to spray my home inside and under my home that
was being treated.I was having serious bug infestation inside the homeOrkin came to spray inside home for Dust miteI was told that dust mites was under the home in the crawl space.and need to remove a portion of the insulation to treat the wood and sprayA week gone by and the infestion was still inthe homeTheir policy states that if I not satisfy that they would come back to spray inside the homeOrkin came to spray under the home and remove all the insulation that I was unawear of.They refuse to spray inside the home,which their policy states they would if not satisfiedI wa given a bill for $ that they took out all insulation to treat underneath the houseThey did not treat dust mites.ithey was to treat a small area in the corner underneath were they suspect the dust mites may be interingIt was given them sample to be tested for what may be biting meThey stated
Orkin pest control guarantee that the product and services that they provided will be done in a conduct and professional mannerUnfortunately they did not provide good customer service or communication skillsThe services provided were not done in a proper manner or resolved
In August we contacted Orkin and asked them to come out for a mouse issue that we were havingThey came out and the first person we had would not go in our crawl space and did a terrible jobWe continued to have the problem and called back and the supervisor came out and said the 1st person was lazy and didn't do what he should haveWe continued with our mouse issue and asked what else can be doneA salesperson came out and said the replace all the insulation in the basement and they will also fill any holes they find behind the insulationAlso around the base of our siding they installed Excluder underneath our sidingWe continued for months to still have a problem calling and having multiple techs outFinally I called Chem Wise for a second opinion as this mouse issue was not improvingOn their 1st visit they installed many more bait stations and checked the outside of the houseThey said immediately that we need to have our bay windows underneath covered better as they
technician came to my home to treat for pests and while under my kitchen sink dislodged the plumbing to both of the sinks which caused my cabinet to warpI contacted the company and a representative came to my home and said he would investigate with the technician and call me back that eveningAfter several days of no contact, I contacted the company and RJ called me back and stated that they were not responsible for the damage to my cabinetI pleaded with them to do the right thing and repair the damage caused by their technician but they refusedHe stated the technician report showed the condition of the cabinet under the sink as "dry" (which it was until water damaged from pipes being dislodged)He did offer to cancel the contract for future pest control
Product_Or_Service: kitchen cabinet
PREVIOUS CUSTOMER CONTINUED TO BE BILLED FOR SERVICES AFTER ACCOUNT INFORMATION WAS CHANGED
IN *** *** CONTACTED ORKIN QUEENSBURY AFTER HIS GRANDMOTHERS ACCOUNT HAD BEEN TERMINATED DUE TO LACK OF PAYMENT HE GAVE THEM HIS CREDIT CARD INFORMATION, ADDRESS AND PHONE NUMBER TO RESTORE SERVICES AND HAVE THE BILLS OR CONTACT INFORMATION DIRECTED TO HIM IN PLACE OF *** *** AS OF APRIL THEY RESTORED SERVICES AND CONTINUED TO BILL *** *** HOWEVER *** *** WAS BILLED, HOWEVER THE CREDIT CARD ON FILE WAS REPORTED LOST OR STOLEN IN AUGUST OF MS*** RECEIVES A STATEMENT FROM A COLLECTION SERVICE THAT THE ACCOUNT WAS NOT PAID ON 8/25/*** *** CONTACTED ORKIN QUEENSBURY TO RESOLVE THE ISSUE, THE ACCOUNT IS CURRENTLY PAID IN FULL THE COMPLAINT READS AS FOLLOWS
WHY WAS THE PROPERTY CONTINUED TO BE SERVICED AND BILLED TO THE WRONG PERSON? WHY WAS MR ***, WHO THOUGHT HE WAS THE NEW ACCOUNT HOLDER NOT CONTACTED WHEN THE C
I purchased a termite package in from Home Team The problem was taken care of and paying a $annual maintenance fee We paid the annual fee and all was fine This year I received a bill for $for the annual renewal feeThis is more than doubleI was told that our fees were grandfathered to the $I spoke with a billing rep who thought that my account should not have been placed with the $rate He was going to confirm with his managerI tried to call three times with no answer or responseFinally, *** *** called me today and he said that the new fee was the current rate but he could offer $for the next years and then the fee would be raised I told him that I was suppose to be locked into the $fee He said no and then thanked me for my business and basically the call ended at that point
This complaint would be based on both contract and product issues Orkin bought out our previous bee company (Invaders Pest Control)Bees were the only reason we hired themInvaders called us each spring to sign us up againOrkin then took over and we payed them for what we thought was the same serviceIn May 2016, I received a bill I called to ask why it didn't mention "bees" on the bill as it mentioned other pests that were irrelevant to our home When I reached customer service, the representative looked up our account and said that bee control would be an additional chargeI explained to her that the only reason we had ever hired a company was because of the beesShe restated that bee control would be an additional chargeI told her that I was cancelling service and not paying for service I hadn't needed or wanted Eventually, the supervisor called me back and said that we really were getting bee controlI told him I didn't believe it because it wasn't on the receipt
My husband & I came home to a dozen wasps in our house and more coming out of the fireplace We found out we have a wasp nest in our chimneyWe called Orkin and the Lenexa, KS branch came out same day When we booked the apptwe explained our need to remove the wasp nest and keep the wasps from returning They tried to sell us a monthly pest maintenance plan but we said we just want the wasps removed Once the technician arrived he said they don't do wasp nest removals He sprayed some liquid in our fireplace but not up in the chimney, sprinkled some powder and told us it probably wouldn't help The technician said they don't do wasp removals He didn't have equipment to do the job and was afraid of heightsHe charged us $plus tax There were dozens of wasps flying in and out of the chimney as he left Our house isn't safe, we have wasps inside and outside our houseI called Orkin, got the call center, filed a complaint with the Service Manager and the Regional Mgr, so
Orkin fell short on its promises to handle our mice problem and promised calls from management never happened
In November of 2015, we started hearing noises in our atticAs new homeowners, we decided that we would hire an exterminator to handle what we believed was mice because after extensive information and research online, we read that simply putting out poison would not fix the problemInstead, an exterminator was needed to find out how they were getting in to prevent them from coming back and address any mice currently in the homeWe contacted Orkin and were promised that they were the industry leader in handling mice and we could get started right awayI was required to provide a credit card over the phone and advised that we would be charged a one time fee of $
When the exterminator came to our home, he seemed very rushed and basically said that he would put out some traps and baitHe was gone with minutes of arrivalBeing naive, we assumed that this was nor
I called the customer service line for pricing for the heat treatment for bed bugsThey stated they could not give me any pricing over the phone for the heat treatment but they do offer the serviceI needed to schedule an inspection which would be bucks but would be deducted off of my service agreement, all sounds great until they came out to do inspection took the bucks and then told me they do not offer the heat treatmentI specifically asked for the heat treatment they should have told me over the phone that this was not something they offered so I could then make the choice if I wanted to have the inspection or notInstead they lied about what services they offered until they was there to take my moneyI called spoke to managers as well as the branch manager*** and he was very rude and did not care that I was lied to he just wanted to tell me what his profit is on the bed bugs which is 15% by the way VERY RUDE! Why would I pay to have chemicals sprayed an
This business advertises one thing and does not fulfill what it promises The ad on TV shows the "Orkin Man" under the house and in the attic When they come to your home they will not go under your home Their office sends out invoices that state that payment is to be made after services are rendered The last time they were to come to my home, I had to cancel Usually their office calls a few days before they come, but the last time they didn't I told them I would call to let them know when to come Instead of waiting they threatened to send our failure to pay for non-services to a collection agency This is the only business I know that sends customers to collection agencies for failure to pay for non-service I will send in the payment ,but at the same time I will no longer use this company againI want to warn other potential customers about this company's way of doing business!
I had a year agreement with this companyI never renewed this agreement after the year expired because the cost was to highOn October 26th they came to my house when I was not home and sprayed pesticides around my house without my permission They leave a bill for $around my door knob for this service Which I did not want doneI called the company about this and was told I owe this bill for service
Account_Number: ***
Did not fulfill obligation for annual inspection
Company habitual attempts to schedule annual inspection with literally hours not days of advance notice for access to the inside of the house Employee made an appointment for the inspection and didn't show Employee asked if he could 'pencil whip' the inside inspection this year to which we responded no since we are paying for a comprehensive annual inspection Employee left a service report indicating an outside inspection was performed without any additional correspondence
Repeated attempts to "flip" us from another pest company by pretending to already have a contract with us
The homes in our neighborhood were built with a buipest defense system sponsored by HomeTeamI chose not to use their serviceIn the years since, they continue to come to my door or email me, claiming that the pest system I have "is in need of service" or "maintenance"I have asked them repeatedly to stop attempting to take over my pest service with dishonest tactics, yet they continueI responded to an email last week that i'd take this up with the Revdex.com if they continued their tactics (a year after warning them the same)A few days later I got another email from another sales person using the same tactics, claiming that it's in need of service:
"We have discovered that the TAEXX BuiPest Defense System installed in the home mentioned above may be due for service."
I can't get them to stop coming to my door or emailing meI'm concerned that other people i
For 30+ I my family has contracted Orkin Pest ControlIn the last few years we have had repeated issuesFirst - a technician would come on days that we told him NOT toHe was replacedWe have *** for over a yearAlthough polite and personable Orkin severely dropped the ball with their service in this past yearMy wife *** noticed and called them on it in MayThey promised to step up serviceInstead it worsenedWe then spoke to the regional manager ***He came out and did a sub-par "inspection." We warned him that if the rodent issue was not resolved properly we would end our contractWe called out (3) other pest control services and (1) General Contractor and they ALL pointed to entry points that were never discussed or addressedWe will now have to pay an expert $+ to pick up where they failedSpoke to *** last week and told him we did not owe the final bill of $Waiting for his confirmation
Account_Number: ***
I hired Orkin to come to my home to rid it of bed bugsI spoke to Chad he gave me two optionsOne was to spray and one for a heat treatmentHe assured me the heat treatment would be better although it was more that it would eliminate all the bed bugs in the house and I also got the warranty that they would come ans spray or do another treatment if it was neededMy year old mother resides there and I wanted to make sure the treatment would workIt did not the house still has bed bugs I have sent Chad several emails about the infestation but they have not been back to do another treatmentSo my elderly mother is being bitten and they do not seem to care
Product_Or_Service: Bed bug extermination
Account_Number: ***
Have been a client or Orkin for years, in that Orkin sprays my property times per year against bugs, pests, etcThe Orkin rep usually calls ahead of time and leaves a mssg on my voicemailHe then comes at the announced date and goes about his business, usually without me being presentIn June 2017, the Orkin rep also left voicemails once he got to the property, saying that as I was not there, he would not be sprayingOnce I heard the mssg I contacted by phone the Monroe office - explained to the rep that for years they had been spraying the property without me being presentThe rep explained the field rep was new and wasn't aware of this so he preferred not to sprayOrkin subsequently sent somebody, issued another invoive which I promptly paidOrkin has this terrible policy of issueing invoices BEFORE performing service - is this even legal? - so the invoice for June has remained unpaidAnd I have since then been harassed by phone and mail from both Orkin and Rollins, a sist
Orkin claims to have provided several treatments to a rental property of mine which I never authorizedOrkin claims to have a year contract but admits it is not signed by me, the property ownerService was never performedA statement was never mailed to meA phone call was never placed by Orkin letting me know of service or a past due amountI was only made aware of this when I received a call from a collections agency saying I had a past due amountAll conversations with Orkin result in them claiming they provided a serviceOrkin admits to not calling, emailing, or mailing me invoices yet sent me to collections
Product_Or_Service: Pest control
Bought a new home years ago that had termite coverage and in ground traps
The first year they inspected the traps and left notes every months
I renewed for year and they made no inspections and never unhurried the in ground bait traps
No activity on the property and no evidence of any inspection of the traps or under the house
They charged $a year for service inspection and warranty
End of the 2nd year I did not renew the contract in Sept
It is now December and the first bill I get is for months of monthly service for inspections of in ground bait traps and under home inspection for $for service that is past due
They claim they are inspecting the property and that I am under contract with auto-renewal
I've had no contract notivations and no one has been to our house, the traps are still buried
net they are charging for service they do not provideI do not want them billing me for services not provided
Contacted them at their of
The Orkin Inspector Came and inspected the house and and propertyhe found mostly subterranean termites below the houseHe found a few dry wood termites in the chimneyOn in the separate garage he found dry wood termitesHe said we need to tent the garage and suggested to tent the house alsoHe was mostly concerned about the price and pay attention to the total inspectionHe did not pay total attention to the property and part of the garage inspection was missedThe East wall bordering the neighbor had a small concrete border and in that area of the garage has a lot of dry wood termitesThe garage was not treated because of interference of the neighbor dogsThe Orkin man did not explain to me about the problem
My complaint is that the house was treated but the garage was not as listed in the contract
Product_Or_Service: DryWood Termite
On 11/30/I sign contract agreement with Orkin to spray my home inside and under my home that
was being treated.I was having serious bug infestation inside the homeOrkin came to spray inside home for Dust miteI was told that dust mites was under the home in the crawl space.and need to remove a portion of the insulation to treat the wood and sprayA week gone by and the infestion was still inthe homeTheir policy states that if I not satisfy that they would come back to spray inside the homeOrkin came to spray under the home and remove all the insulation that I was unawear of.They refuse to spray inside the home,which their policy states they would if not satisfiedI wa given a bill for $ that they took out all insulation to treat underneath the houseThey did not treat dust mites.ithey was to treat a small area in the corner underneath were they suspect the dust mites may be interingIt was given them sample to be tested for what may be biting meThey stated
Orkin pest control guarantee that the product and services that they provided will be done in a conduct and professional mannerUnfortunately they did not provide good customer service or communication skillsThe services provided were not done in a proper manner or resolved
In August we contacted Orkin and asked them to come out for a mouse issue that we were havingThey came out and the first person we had would not go in our crawl space and did a terrible jobWe continued to have the problem and called back and the supervisor came out and said the 1st person was lazy and didn't do what he should haveWe continued with our mouse issue and asked what else can be doneA salesperson came out and said the replace all the insulation in the basement and they will also fill any holes they find behind the insulationAlso around the base of our siding they installed Excluder underneath our sidingWe continued for months to still have a problem calling and having multiple techs outFinally I called Chem Wise for a second opinion as this mouse issue was not improvingOn their 1st visit they installed many more bait stations and checked the outside of the houseThey said immediately that we need to have our bay windows underneath covered better as they
technician came to my home to treat for pests and while under my kitchen sink dislodged the plumbing to both of the sinks which caused my cabinet to warpI contacted the company and a representative came to my home and said he would investigate with the technician and call me back that eveningAfter several days of no contact, I contacted the company and RJ called me back and stated that they were not responsible for the damage to my cabinetI pleaded with them to do the right thing and repair the damage caused by their technician but they refusedHe stated the technician report showed the condition of the cabinet under the sink as "dry" (which it was until water damaged from pipes being dislodged)He did offer to cancel the contract for future pest control
Product_Or_Service: kitchen cabinet
PREVIOUS CUSTOMER CONTINUED TO BE BILLED FOR SERVICES AFTER ACCOUNT INFORMATION WAS CHANGED
IN *** *** CONTACTED ORKIN QUEENSBURY AFTER HIS GRANDMOTHERS ACCOUNT HAD BEEN TERMINATED DUE TO LACK OF PAYMENT HE GAVE THEM HIS CREDIT CARD INFORMATION, ADDRESS AND PHONE NUMBER TO RESTORE SERVICES AND HAVE THE BILLS OR CONTACT INFORMATION DIRECTED TO HIM IN PLACE OF *** *** AS OF APRIL THEY RESTORED SERVICES AND CONTINUED TO BILL *** *** HOWEVER *** *** WAS BILLED, HOWEVER THE CREDIT CARD ON FILE WAS REPORTED LOST OR STOLEN IN AUGUST OF MS*** RECEIVES A STATEMENT FROM A COLLECTION SERVICE THAT THE ACCOUNT WAS NOT PAID ON 8/25/*** *** CONTACTED ORKIN QUEENSBURY TO RESOLVE THE ISSUE, THE ACCOUNT IS CURRENTLY PAID IN FULL THE COMPLAINT READS AS FOLLOWS
WHY WAS THE PROPERTY CONTINUED TO BE SERVICED AND BILLED TO THE WRONG PERSON? WHY WAS MR ***, WHO THOUGHT HE WAS THE NEW ACCOUNT HOLDER NOT CONTACTED WHEN THE C
I purchased a termite package in from Home Team The problem was taken care of and paying a $annual maintenance fee We paid the annual fee and all was fine This year I received a bill for $for the annual renewal feeThis is more than doubleI was told that our fees were grandfathered to the $I spoke with a billing rep who thought that my account should not have been placed with the $rate He was going to confirm with his managerI tried to call three times with no answer or responseFinally, *** *** called me today and he said that the new fee was the current rate but he could offer $for the next years and then the fee would be raised I told him that I was suppose to be locked into the $fee He said no and then thanked me for my business and basically the call ended at that point
This complaint would be based on both contract and product issues Orkin bought out our previous bee company (Invaders Pest Control)Bees were the only reason we hired themInvaders called us each spring to sign us up againOrkin then took over and we payed them for what we thought was the same serviceIn May 2016, I received a bill I called to ask why it didn't mention "bees" on the bill as it mentioned other pests that were irrelevant to our home When I reached customer service, the representative looked up our account and said that bee control would be an additional chargeI explained to her that the only reason we had ever hired a company was because of the beesShe restated that bee control would be an additional chargeI told her that I was cancelling service and not paying for service I hadn't needed or wanted Eventually, the supervisor called me back and said that we really were getting bee controlI told him I didn't believe it because it wasn't on the receipt
My husband & I came home to a dozen wasps in our house and more coming out of the fireplace We found out we have a wasp nest in our chimneyWe called Orkin and the Lenexa, KS branch came out same day When we booked the apptwe explained our need to remove the wasp nest and keep the wasps from returning They tried to sell us a monthly pest maintenance plan but we said we just want the wasps removed Once the technician arrived he said they don't do wasp nest removals He sprayed some liquid in our fireplace but not up in the chimney, sprinkled some powder and told us it probably wouldn't help The technician said they don't do wasp removals He didn't have equipment to do the job and was afraid of heightsHe charged us $plus tax There were dozens of wasps flying in and out of the chimney as he left Our house isn't safe, we have wasps inside and outside our houseI called Orkin, got the call center, filed a complaint with the Service Manager and the Regional Mgr, so
Orkin fell short on its promises to handle our mice problem and promised calls from management never happened
In November of 2015, we started hearing noises in our atticAs new homeowners, we decided that we would hire an exterminator to handle what we believed was mice because after extensive information and research online, we read that simply putting out poison would not fix the problemInstead, an exterminator was needed to find out how they were getting in to prevent them from coming back and address any mice currently in the homeWe contacted Orkin and were promised that they were the industry leader in handling mice and we could get started right awayI was required to provide a credit card over the phone and advised that we would be charged a one time fee of $
When the exterminator came to our home, he seemed very rushed and basically said that he would put out some traps and baitHe was gone with minutes of arrivalBeing naive, we assumed that this was nor
I called the customer service line for pricing for the heat treatment for bed bugsThey stated they could not give me any pricing over the phone for the heat treatment but they do offer the serviceI needed to schedule an inspection which would be bucks but would be deducted off of my service agreement, all sounds great until they came out to do inspection took the bucks and then told me they do not offer the heat treatmentI specifically asked for the heat treatment they should have told me over the phone that this was not something they offered so I could then make the choice if I wanted to have the inspection or notInstead they lied about what services they offered until they was there to take my moneyI called spoke to managers as well as the branch manager*** and he was very rude and did not care that I was lied to he just wanted to tell me what his profit is on the bed bugs which is 15% by the way VERY RUDE! Why would I pay to have chemicals sprayed an