Never received service for November which I paid for alreadyNo one contacted me to rescheduleI called the local office and had my service rescheduled for 12-07-and still no one showed up for my scheduled service or called me I again contacted the local office on 12-08-and was told a manager would call me backI never received a call from a manager and contacted local office for a third time which I requested to cancel my service because no one would service my address and was told my refund credit would have to come from the main headquarters No apology or an attempt to fix this issue
Product_Or_Service: Pest control
Account_Number: XXXXXXXX
I hired Orkin because I was a previous customer with a great service experienceUnfortunately, my original tech was not available so I was assigned different techniciansAfter a couple of appointments, the first tech told me someone would show up on a SaturdayI waited the entire window only to be told I did not have an appointmentI was assigned another tech who did the exact same thing a couple of weeks laterI was not receiving the service times as agreed nor was my pest problem resolvedI requested a refund from customer service because I had the service for several weeks and it did not resolve the problem onceI was referred to the service manager whom I called and text messaged but he never returned my callsThis is the worst customer service I have received in a very long timeI don't understand why as my previous experience was not like this at allI am not unreasonable as I know it takes time to catch mice but I don't understand the lack of follow through and disrega
Orkin responded to my call for help when I spotted a rat in my housethe rep, Jasen, came Saturday, March 19, 2016, set two traps in my utility room and cleaned rat waste from behind my stoveVery professional He said someone else would come to my home on MondayNo one came and I called corporate for help*** showed up eventually and said he had bad news: traps went off but no rat in sight He re-set the traps and put one behind the stove, pulling stove away from wall into middle of floor He said I'll probably have to pay more money to do next phaseHe asked me to check traps the next day and to call himI checked and they hadn't gone off or caught a ratI called him and he never returned my callI called corporate AGAIN and received apologiesThey said I would owe no more money and Orkin would fix the problem New rep,***, was assigned to my house He said I must have a smart rat since it won't take the bait or maybe my dog scared it awayHe said I should leave
I was not satisfied with Orkins Pest Control Service They tricked me into signing a contract and did not inform me information about pest control outside of my house After signing the contract, they then told me they do not exterminate outside where the problem with mice is They have a contract that states you can cancel the contract with your money back within business days after the day of service which I did They also have a money back guarantee if not satisfied with their service They said they would come back to service me again but once again they cannot service the outside of my house (deck,etc)I will be disputing this with my credit card
Product_Or_Service: pest exterminating
I have attempted multiple times since the Fall to resolve issues I have had with Orkin's Customer Service department and manager *** We were told upon assessment of our property (by an Orkin representative) that Orkin could provide a guarantee pest removal warranty if we elected to have bi-monthly servicesWe signed up to receive these services however the guarantee was not fulfilled by Orkin and at this time they have said they have tried everything they can to remove the rodentI have since cancelled the services and have called multiple attempts to resolve this issue and have been told that I can not receive a refund for the initial fee of service (that was told to be a guarantee pest removal)I also have an issue that we never recieved the indoor treatments beyond the initial service as the inspection card inside our home does not have initials/date of services listed on themWe have experienced dead rats in our crawl space in addition to ruining on our mini-refrigerator d
Have been trying for months to cancel our service We were told twice that the service has been canceled but each month we receive a bill After the first "cancelation" we received a phone call from Orkin asking when we'd like them to come service our home My wife told them that we did not want them to come out Not only did they come out to our home anyway without our knowledge they did it on the first of the month which locks us into another billing cycle The only reason we knew that they came was because we received an electronic receipt My wife called the company about the service and asked to speak to a manager She asked him if he knew that we wanted to cancel our service he said yes She asked him if he knew that someone was coming out to service our house on the first of the month to which he also said yes So essencally what he said was yes he knew we did not want that service and yes he knew that we were about to be locked into another billing cycle
Product_O
Orkin Pest Control out of Hingham Mass did not provide bug eradication services as contractedFurthermore, Orkin did not honor their money back guarantee policy as advertisedThey engaged in unfair/deceitful business practices by "stringing along" this consumer with promises of success, with additional charged service visits for monthsThe infestation remainsOrkin has been fired.Multiple attempts were made to local and regional management by the consumer to enforce the Orkin money back guaranteeTo date only a small portion of the total bill has been refunded
Product_Or_Service: Pest Control
Order_Number: ***
Account_Number:***
Hello,
I was a customer of Orkin Pest Control located at Ashburn, VA
I had contacted Orkin in August - paid all my dues and requested them to close my accountHowever, the request was never honored and I've been receiving collection notice for services listed as performed in the 4th quarter of
I contacted Orkin again on January 2nd 2017, explained the situationThe customer service lady by the name*** advised me that she will cancel the account as of January 2nd, Her boss would call me to remove the payment charged for 4th quarter
As I never got a call and I received a notice saying another service was performed in January, I called them again today and was persistent in getting an email of my communicationI spoke several times and never received an emailFinally, as I am writing this email, the manager calls me and tells me that he has no record of my calls and that I still owe the money - he wants me to call Orkin HQ and prove to him that I mad
I canceled the termite bond with Orkin on January 29th due to the fact that when I made my appt for a few weeks before no one showed or called
I have called multiple times to find out the status of my refund and was told the first time that it wasn't canceledI then canceled the service againWe are now almost months sense I canceled the service and still no refundI called again today 4/8/and find out that they have processed my refund in the amount of $as of march 17thI ask were my check is and was told they would have to call their corp office to find outWhile I wait for a call back I look up the amount that was paid and we paid $and are only getting back $of itThey have done nothing to keep any of my moneyI have called the corp office myself and had to leave a voice mailVery poor customer service!!
I hired Orkin pest control year ago because I had issues with Box Elders and Japanese beetlesWith in this year with this company I had problems with more bugs than ever beforeI lived in my home for years and never had problems with so many different kinds of bugsOrkin makes you sign a yr contract and there's no guarantee they will fix the issueWhen the year is up I have more issues with more kinds of bugs then I EVER had in the yrs that I lived in my residencyI think for as much money as they charged for their services things should have been much better than what they wereOf course they wouldn't refund any part of my payments and all they would offer is more frequent service calls for the same price I was already paying themI believe if they didn't do any good in a years time that their not going to be helpful anymoreThe first month I paid $and then every other month I paid $for one year
Product_Or_Service: Pest control
Account_Number:***
my exterminator would come to my house and claim I wasn't home and he would treatthe outside of my house and without giving me any advice notice that they would be out to my house and if I don't answer they charge my credit cardThe first time this happened I called the office and voiced my complaint and they insured me it wouldn't happen again and today 5\16/2018.So I closed my account
I paid over $to have the holes in my attic sealed because of a critter issue during the winter Also, to get it sanitized from where the critter had urinated in the attic Also, old insulation was removed and new insulation was put in The problem is the critter is still in my attic and causing damage, urinating in the attic I have a four year old son who has breathing issues and use a nebulizer machine
I requested service by orkin to come to my condo to spray for fleas which they did, I was told he would come back for last spray in the next days but never gave me a date or time
A month later I received a call stating they came by to spray but never got a email or call saying they would be comingnow when I email their customer service times now I get not email or call from them to finish the job
Product_Or_Service: flea spray
Order_Number: ***
I used Orkin Pest control for my residenceThey completed several 60-day servicesI chose Orkin because they did not require a contractIn July of 2016, I became unemployed In approximately November 2016, I informed the tech not to service my home because I was unemployed and unable to payI was contacted by Orkin and was told I would be moved to quarterly service I informed them again I was not working and quarterly would not work
On Jan 30, 2017, I received a call from the tech that he was on his way to my home to perform service I advised I could not pay and please do not exterminate my homeOn Jan 31, the exterior of my home was exterminated anyway and I was billed $I also received an email regarding them were attempting to service my homeI called Orkin on Feb 1, 2017, and spoke with Darrell and explained my situation in which he was already familiar He advised me they would credit me back the $within days I said thank you and informed him I no lon
My daughters boyfriend got bit by a brown recluse spider in our houseSo I had *** come and sprayThey claim to have sprayed in areas that they did not spray or go so my father called and complained they said that they would never come back to our house ever again And would not issue a refundMy daughters boyfriend called and apologized for my father getting upset and *** set up an appointment for them to come back and to resprayThe manager called and talked to me and he set up an appointment to come back one more time for a follow up and they never showed after my daughter's boyfriend waited here for three hours for them to arriveI would never ever use this business they were very rude and did not do what they said they would do Very unsatisfied with their service !!!! The regional manager was very rude on the phone
I used Orkin service in 2/& since then they have not been on schedule for any appointments They pop up on non scheduled days In 8/12/I noticed that Orkin had charged my account for services When I called to report it to Orkin the Manager stated that employee out on his work order that he had performed on site service THIS WAS UNTRUE I explained to the manager that I would be reporting this fraudulent act
Product_Or_Service: Extermination
Removed traps but left dead animals when I called them back to empty their trapsSigned me up for services I did not authorizeWhen initial contract was over I was signed up for a monthly service and told I had to give them days notice to cancel a service I never authorized
Product_Or_Service: Pest Control
Permatreat was contracted to 'refresh' my attic with new insulation In the contract they included installing boards in a small area for storage After the initial insulation work it took months, many calls from me, and multiple cancellations or missed appointments by them before they came back to finish the attic install of 'flooring' I had also sent them pictures of damage done to my drywall by the crew When they left from installing the boards and I asked about the wall and the warranty paperwork I was supposed to receive I was yet again told that it I had to talk to someone else (the branch manager who was actually supposed to be there but wasn't) I had already talked to that person and others, but I never received any response about the wall damage and I never received my warranty information I made it clear to the inspector at my house that I would not keep chasing them but would contact a third party if I didn't hear from them
Product_Or_Service: attic refresh
I am being billed for services not rendered more than day after said services were said to have been performed I requested that the one year contract which had expired be cancelled and the technician said no problem I then received another call saying that my contract had been picked up by another technician and told him I would like it canceled This technician said I needed to contact the office I informed him I had not had services since FebruaryThe technician informed me that a manager would be calling me To this date I have not received any phone calls from a manager Today I received a Over Days late invoice from Trutech stating that I was past due over days I never received an invoice for any charges all these months until today I called in and spoke with a lady in billing and she said that I would have to speak with a manager I ask the managers name and it was Colt Brandenburg I as for his number and was told she could not give it to me She tol
Never received service for November which I paid for alreadyNo one contacted me to rescheduleI called the local office and had my service rescheduled for 12-07-and still no one showed up for my scheduled service or called me I again contacted the local office on 12-08-and was told a manager would call me backI never received a call from a manager and contacted local office for a third time which I requested to cancel my service because no one would service my address and was told my refund credit would have to come from the main headquarters No apology or an attempt to fix this issue
Product_Or_Service: Pest control
Account_Number: XXXXXXXX
I hired Orkin because I was a previous customer with a great service experienceUnfortunately, my original tech was not available so I was assigned different techniciansAfter a couple of appointments, the first tech told me someone would show up on a SaturdayI waited the entire window only to be told I did not have an appointmentI was assigned another tech who did the exact same thing a couple of weeks laterI was not receiving the service times as agreed nor was my pest problem resolvedI requested a refund from customer service because I had the service for several weeks and it did not resolve the problem onceI was referred to the service manager whom I called and text messaged but he never returned my callsThis is the worst customer service I have received in a very long timeI don't understand why as my previous experience was not like this at allI am not unreasonable as I know it takes time to catch mice but I don't understand the lack of follow through and disrega
Orkin responded to my call for help when I spotted a rat in my housethe rep, Jasen, came Saturday, March 19, 2016, set two traps in my utility room and cleaned rat waste from behind my stoveVery professional He said someone else would come to my home on MondayNo one came and I called corporate for help*** showed up eventually and said he had bad news: traps went off but no rat in sight He re-set the traps and put one behind the stove, pulling stove away from wall into middle of floor He said I'll probably have to pay more money to do next phaseHe asked me to check traps the next day and to call himI checked and they hadn't gone off or caught a ratI called him and he never returned my callI called corporate AGAIN and received apologiesThey said I would owe no more money and Orkin would fix the problem New rep,***, was assigned to my house He said I must have a smart rat since it won't take the bait or maybe my dog scared it awayHe said I should leave
I was not satisfied with Orkins Pest Control Service They tricked me into signing a contract and did not inform me information about pest control outside of my house After signing the contract, they then told me they do not exterminate outside where the problem with mice is They have a contract that states you can cancel the contract with your money back within business days after the day of service which I did They also have a money back guarantee if not satisfied with their service They said they would come back to service me again but once again they cannot service the outside of my house (deck,etc)I will be disputing this with my credit card
Product_Or_Service: pest exterminating
Unsatisfactory service, no help keeping pests outWould like refund on last service
I have attempted multiple times since the Fall to resolve issues I have had with Orkin's Customer Service department and manager *** We were told upon assessment of our property (by an Orkin representative) that Orkin could provide a guarantee pest removal warranty if we elected to have bi-monthly servicesWe signed up to receive these services however the guarantee was not fulfilled by Orkin and at this time they have said they have tried everything they can to remove the rodentI have since cancelled the services and have called multiple attempts to resolve this issue and have been told that I can not receive a refund for the initial fee of service (that was told to be a guarantee pest removal)I also have an issue that we never recieved the indoor treatments beyond the initial service as the inspection card inside our home does not have initials/date of services listed on themWe have experienced dead rats in our crawl space in addition to ruining on our mini-refrigerator d
Have been trying for months to cancel our service We were told twice that the service has been canceled but each month we receive a bill After the first "cancelation" we received a phone call from Orkin asking when we'd like them to come service our home My wife told them that we did not want them to come out Not only did they come out to our home anyway without our knowledge they did it on the first of the month which locks us into another billing cycle The only reason we knew that they came was because we received an electronic receipt My wife called the company about the service and asked to speak to a manager She asked him if he knew that we wanted to cancel our service he said yes She asked him if he knew that someone was coming out to service our house on the first of the month to which he also said yes So essencally what he said was yes he knew we did not want that service and yes he knew that we were about to be locked into another billing cycle
Product_O
Orkin Pest Control out of Hingham Mass did not provide bug eradication services as contractedFurthermore, Orkin did not honor their money back guarantee policy as advertisedThey engaged in unfair/deceitful business practices by "stringing along" this consumer with promises of success, with additional charged service visits for monthsThe infestation remainsOrkin has been fired.Multiple attempts were made to local and regional management by the consumer to enforce the Orkin money back guaranteeTo date only a small portion of the total bill has been refunded
Product_Or_Service: Pest Control
Order_Number: ***
Account_Number:***
Hello,
I was a customer of Orkin Pest Control located at Ashburn, VA
I had contacted Orkin in August - paid all my dues and requested them to close my accountHowever, the request was never honored and I've been receiving collection notice for services listed as performed in the 4th quarter of
I contacted Orkin again on January 2nd 2017, explained the situationThe customer service lady by the name*** advised me that she will cancel the account as of January 2nd, Her boss would call me to remove the payment charged for 4th quarter
As I never got a call and I received a notice saying another service was performed in January, I called them again today and was persistent in getting an email of my communicationI spoke several times and never received an emailFinally, as I am writing this email, the manager calls me and tells me that he has no record of my calls and that I still owe the money - he wants me to call Orkin HQ and prove to him that I mad
I canceled the termite bond with Orkin on January 29th due to the fact that when I made my appt for a few weeks before no one showed or called
I have called multiple times to find out the status of my refund and was told the first time that it wasn't canceledI then canceled the service againWe are now almost months sense I canceled the service and still no refundI called again today 4/8/and find out that they have processed my refund in the amount of $as of march 17thI ask were my check is and was told they would have to call their corp office to find outWhile I wait for a call back I look up the amount that was paid and we paid $and are only getting back $of itThey have done nothing to keep any of my moneyI have called the corp office myself and had to leave a voice mailVery poor customer service!!
I hired Orkin pest control year ago because I had issues with Box Elders and Japanese beetlesWith in this year with this company I had problems with more bugs than ever beforeI lived in my home for years and never had problems with so many different kinds of bugsOrkin makes you sign a yr contract and there's no guarantee they will fix the issueWhen the year is up I have more issues with more kinds of bugs then I EVER had in the yrs that I lived in my residencyI think for as much money as they charged for their services things should have been much better than what they wereOf course they wouldn't refund any part of my payments and all they would offer is more frequent service calls for the same price I was already paying themI believe if they didn't do any good in a years time that their not going to be helpful anymoreThe first month I paid $and then every other month I paid $for one year
Product_Or_Service: Pest control
Account_Number:***
my exterminator would come to my house and claim I wasn't home and he would treatthe outside of my house and without giving me any advice notice that they would be out to my house and if I don't answer they charge my credit cardThe first time this happened I called the office and voiced my complaint and they insured me it wouldn't happen again and today 5\16/2018.So I closed my account
I paid over $to have the holes in my attic sealed because of a critter issue during the winter Also, to get it sanitized from where the critter had urinated in the attic Also, old insulation was removed and new insulation was put in The problem is the critter is still in my attic and causing damage, urinating in the attic I have a four year old son who has breathing issues and use a nebulizer machine
I requested service by orkin to come to my condo to spray for fleas which they did, I was told he would come back for last spray in the next days but never gave me a date or time
A month later I received a call stating they came by to spray but never got a email or call saying they would be comingnow when I email their customer service times now I get not email or call from them to finish the job
Product_Or_Service: flea spray
Order_Number: ***
I used Orkin Pest control for my residenceThey completed several 60-day servicesI chose Orkin because they did not require a contractIn July of 2016, I became unemployed In approximately November 2016, I informed the tech not to service my home because I was unemployed and unable to payI was contacted by Orkin and was told I would be moved to quarterly service I informed them again I was not working and quarterly would not work
On Jan 30, 2017, I received a call from the tech that he was on his way to my home to perform service I advised I could not pay and please do not exterminate my homeOn Jan 31, the exterior of my home was exterminated anyway and I was billed $I also received an email regarding them were attempting to service my homeI called Orkin on Feb 1, 2017, and spoke with Darrell and explained my situation in which he was already familiar He advised me they would credit me back the $within days I said thank you and informed him I no lon
My daughters boyfriend got bit by a brown recluse spider in our houseSo I had *** come and sprayThey claim to have sprayed in areas that they did not spray or go so my father called and complained they said that they would never come back to our house ever again And would not issue a refundMy daughters boyfriend called and apologized for my father getting upset and *** set up an appointment for them to come back and to resprayThe manager called and talked to me and he set up an appointment to come back one more time for a follow up and they never showed after my daughter's boyfriend waited here for three hours for them to arriveI would never ever use this business they were very rude and did not do what they said they would do Very unsatisfied with their service !!!! The regional manager was very rude on the phone
I used Orkin service in 2/& since then they have not been on schedule for any appointments They pop up on non scheduled days In 8/12/I noticed that Orkin had charged my account for services When I called to report it to Orkin the Manager stated that employee out on his work order that he had performed on site service THIS WAS UNTRUE I explained to the manager that I would be reporting this fraudulent act
Product_Or_Service: Extermination
Removed traps but left dead animals when I called them back to empty their trapsSigned me up for services I did not authorizeWhen initial contract was over I was signed up for a monthly service and told I had to give them days notice to cancel a service I never authorized
Product_Or_Service: Pest Control
Permatreat was contracted to 'refresh' my attic with new insulation In the contract they included installing boards in a small area for storage After the initial insulation work it took months, many calls from me, and multiple cancellations or missed appointments by them before they came back to finish the attic install of 'flooring' I had also sent them pictures of damage done to my drywall by the crew When they left from installing the boards and I asked about the wall and the warranty paperwork I was supposed to receive I was yet again told that it I had to talk to someone else (the branch manager who was actually supposed to be there but wasn't) I had already talked to that person and others, but I never received any response about the wall damage and I never received my warranty information I made it clear to the inspector at my house that I would not keep chasing them but would contact a third party if I didn't hear from them
Product_Or_Service: attic refresh
I am being billed for services not rendered more than day after said services were said to have been performed I requested that the one year contract which had expired be cancelled and the technician said no problem I then received another call saying that my contract had been picked up by another technician and told him I would like it canceled This technician said I needed to contact the office I informed him I had not had services since FebruaryThe technician informed me that a manager would be calling me To this date I have not received any phone calls from a manager Today I received a Over Days late invoice from Trutech stating that I was past due over days I never received an invoice for any charges all these months until today I called in and spoke with a lady in billing and she said that I would have to speak with a manager I ask the managers name and it was Colt Brandenburg I as for his number and was told she could not give it to me She tol