*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking
number In the complaint *** *** is requesting a refund for a ticket she purchased through our website*** *** has been advised that we have processed the refund on our endBecause she used PayPal to pay for her ticket she will need to contact themWe have forwarded *** *** copies of the paperwork we sent to PayPal authorizing them to refund *** ***We regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the
complaint we received regarding the above referenced booking number. In her complaint, *** *** is requesting
that she be allowed to change her return flight since the flight she submitted
was incorrect
Prior to submitting the
reservation she stated that she had read and understood our Terms and
Conditions. “Most of our airline tickets are100% non-refundable and
non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline penalties and any fare
difference
We have
provided our “payment page. This is what
was shown to her prior to submitting her reservation. As you can see, the return flight submitted
was departing St Maarten at 8:00am
Please understand we do
not set airline policies We are not
authorized to waive or ignore any airlines rules or restrictions and if *** *** wants to change her flights, she will be subject to all airline rules
and restrictions
We regret any confusion encountered by *** ***, but no refund
will be offered
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
I was on the phone for hours with a supervisor named Sebastian and line got disconnected - nothing was resolved .called again and spoke with another supervisor for hours and until now it hasn't been resolved They have not booked us a flight to our Budapest which is our final destination We
informed them last April * while at the check in that we have a connecting flight from Kuwait to Budapest and we couldn't get on flight out of Manila because of misinformation on luggage so we missed the other flight so I am asking them to book us a ticket which will take us to our final destination instead, as this is the only fair course of action Connecting flight is non refundable as well so we lost the tickets
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***This is in response to the complaint we received regarding the
above referenced booking number. In his complaint *** *** is requesting a refund in the amount of $118.57.We were notified by his credit card company that a dispute had been received.***Please understand that we are not investigating his claim, this process is being handled by his credit card company and they are the ones who will determine the outcome.We regret any confusion encountered by *** *** but until his credit card company completes their research no further action can be taken on our part.We appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is
in response to the rebuttal we received regarding the above referenced booking
number. In her complaint *** *** is
requesting a refund since she stated she was overcharged
*** *** or someone on her behalf went on
our website and submitted a one way reservation. The reservation was booked without the assistance
of one of our Customer Care Agents and it is the responsibility of the person
making the reservation to make sure they read all necessary and important
information (see attachment)
As
stated if *** *** feels that she was
charged anything other than advised based on the confirmation she received she
will need to contact our Billing Department at ###-###-#### and one of our
agents will be able to assist
We
appreciate the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
March **,
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** *** ***:
This is in response to
the rebuttal we received regarding the above referenced booking number. In his complaint *** *** wants to change
his reservation since the name he submitted was incorrect
Prior to submitting the
reservation we advised “Please confirm that the dates, times of flight departures
and names of travelers are accurate, tickets are non-transferable and
non-assignable, name changes on tickets are not permitted, ticket cost and
service fees are non-refundable, all govtand our service fees and taxes
are included in the total ticket cost.
We would
like to advise the Revdex.com that the information requested was
received and the following request was sent to the airline:
From*** ***
Date: Wed, Mar **, at 10:AM
Subject: Request for Name Correction /Locator:
***
Hello LH Team,
For this reservation the customer has entered the name
incorrectly
Booked as: *** * ***
Should be: *** ***
The client has sent the attached Passport with request for name
correction
There are multiple airlines in the itinerary, including AM
flights
Please review and advise if correction is possible to avoid any
issues while boarding
** *** ***
** *** *** ***
Thank you for the time and assistance on the request
Regards,
*** *** ***
** ***
*** * *** **
*** ***
*** *** ** ***
*** ***
*** ***
*** * ***
Email:***
Again, we regret any confusion encountered by *** *** but please understand that there
was no error on the part of
CheapOair and as a courtesy the name correction has
been submitted to the airline along with the copy of the passport
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I understand the tickets not being refundable However, the $penalty per person to use the credit is ridiculousWe also paid the cancellation penaltyIt basically means we have to repurchase tickets all over againWhy bother with a credit? We are in the process of filling out the insurance paperwork We will NOT be giving them months worth of medical records Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The representative was not honest When I initially was getting ready to make the reservation, I had already tried on line but wasn't sure that the ticket went through Therefore, I called Cheap-O and the representative told me that the prices on line were not true and was going to change so I needed to get the ticket from Cheap O and he would still give me a discount He never told me that the I would get charged a fee, he said my total price was $ The representative called me back because we got disconnected not to give me a Booking Number Is there anyway I could hear the tape that was recorded? Thanks!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I also had insurance for this flight just in case I had an emergency which I did and had to cancel the flight What does the insurance cover ? And why offer insurance if it's not gonna cover anything
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** ** ***
*** *** *** ***
*** *** ***Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number. In his complaint *** *** is requesting a refund for a non-refundable ticket he purchased via our on line website since he did not have the proper documents required.As we have have previously explained on November ***, *** *** or someone on his behalf went on our website and submitted a round trip reservationThe reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Since it is virtually impossible to list all *** and Entry requirements based on the passport and country we advise in our Terms and Conditions “*** and Entry Requirements All customers are advised to verify travel documents (transit ***/entry ***) for the country through which they are transiting and/or enteringReliable information regarding *** and passport requirements can be found by clicking this link ***Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destinationTraveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific countryInformation if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility”.We also were notified that on February ***; we were notified by his credit card company that a dispute had been received.Based on the information that was provided with the dispute we found that there was no error on our part and the dispute was challenged Based on the letter *** *** provided from *** *** the dispute was closed in our favor Even in his original complaint he stated that he did not finish obtaining his ***s until 3:49pm (minutes prior to a his departure), so when he tried to cheit was the Air Canada personnel who denied him boarding due to late check-in.Again, we regret any confusion encountered by *** *** but no refund will be offered based on the information he provided there was no error on the part of CheapOair.com.I cannot comment as to what took place at the airport but he will need to contact Air Canada directly for any refund or compensation.We appreciate the time and attention your office has given this matter and request that this complaint be closed since no further information can be provided Sincerely,Karen R***Customer Service Manager
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number *** *** is looking for a refund of charges for cancelling airline tickets he purchased through our websiteOn July *, *** *** or someone on his behalf went onto our
website and submitted a reservation request The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important informationAt that time he was shown a total figure, including all taxes and fees, that he authorized to be charged to his credit cardThis included fees for baggage that he requestedBefore he was able to click onto the link to submit his request he confirmed that he had read and agreed to our terms and conditions Part of these state:***When *** *** called to cancel the reservation on July *, he was advised of the feesHe authorized the charge and the reservation was cancelledHe was then sent an email confirming the refund.We appreciate the time and attention your office had given to this matter but no refund will be offered based on the above information.Sincerely,Karen R***Customer Service Manager
*** * * *** *** *** *** *** *** ** ** *** *** *** *** *** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In
her complaint *** *** is requesting a refund in the amount of $since she stated that our customer service agent booked the wrong date.On February ***, *** *** called our customer care department to book a one way reservation for New York (JFK) to Buffalo departing on February *** Several options were offered but no reservation was confirmed *** *** also requested that the agent call her back in minutes.When our agent returned her call as requested again several flight options were offered One option was a flight departing at 6:10am on February ***, at a rate of $ She informed the agent that she did not want to pay that much and could he find her another option He then offered her a flight departing at 7:29am on February *** It was at this time that *** *** accepted the offer The reservation was confirmed under booking number ***, her ticket was issued and the following confirmation was sent to the email address she provided (see attachment).Our agent also advised that based on our Terms and Conditions “*** *** ** *** ** *** *** *** *** *** *** *** *** ** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** * ***”.We regret any confusion or frustrations encountered by *** *** but no refund will be offered based on the above information and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
Dear *** ***: This is in response to the complaint we received regarding the above referenced booking number *** *** is looking for a refund for one of the tickets purchased through our website since one of the passengers will not be able to travelWe
have confirmed with the airline and advised *** *** that the ticket can be refunded with an $fee to be charged by the airlineHe has agreed to this and it is now being processedWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matter.Sincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am providing your office with all the information on this matter I haveI am a full time worker and my vacation was fro *** of of November,The dates in which I was available to travelThey are stating that my itinerary was displayed to me several times before acceptance, not trueI didn’t see the dates that were purchased until I was sending the itinerary to my sister for pickup from airportI contacted cheap air, minutes after I did online purchaseThe dates weren’t visible during the process of purchaseI would not have purchased tickets for an day stayI called spoke to a representative for an hour, canceling those ticketsI stated that I am not autorizing this purchaseI was not available for those dates of travel and would not pay the difference for the dates I thought I had purchasedI was told it would cost me $to cancel the two tickets that I purchased 15.min agoI would not agree to that neitherI was then told I could pay I said no to that alsoI was told that the tickets had been issued already and that was reason for money, to be paid to cancelIf I have hours to cancel how we’re tickets issued? At this point 20min after purchaseI called my capital one card had a representative from their office on phone along with cheap air while I was disputing the tranactionSo both calls are recordedMy refusal to authorize the charge to cheap air for tickets that I was not available to utilizeThe extortion of funds they have taken from meMy creditor need cancellation number to refund my money from cheap air, to be provided to them for frontier airlines because I have never had one provided to meThe phone call between cheap air and myself was disconnected because my battery died on my phoneAfter spending an hour of rebuttal with their representativeI didn’t hear from them again until days prior to the travel dates in which they were trying to enforce on meI stated that I was not traveling and I believed , that the trip was cancelledTo my dismay I’m still fighting for my refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is now being made satisfactory to me and the matter is being resolved Per the statements made by CheapOAir, they have now issued the refund for the
ticket and the refund fee, and I am now only waiting for my credit card company to receive the refund and process it Once it is received, the issue will be resolved in entirety Thank you for opening this complaint and issuing it for review
Sincerely,
*** ***
*** *** ***
*
*** *** ***
*** ***
** ** ***
*** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint we
received regarding the above referenced case
number. In her complaint *** *** is
requesting a refund due to an airline’s schedule change
“Due to the operational
needs of each airline, changes are often made to the flights that they are
currently operatingOften these changes are a prediction of travel needs for a
future dates but can also reflect same day changesTypes of changes could be:
flight number changes, time changes, routing, date changes and or
cancellationsCancellations include when an airline has stopped or temporarily
canceled service to certain cities, or stopped service on certain days of the
week
CheapOair
does not assume any liability whatsoever for
cancelled flights, flights that are missed, or flights not connecting due to
any scheduled changes made by the airlines
CheapOairwill contact the airline on your behalf and try
to come to a resolutionIn some cases the only resolution may result in
cancellation of the flight and refund
We
would like to advise that we have submitted all necessary information to the
Airlines Reporting Corporation (ARC) who handles airline ticket distribution who in turn sent it to the airline in
order to obtain the refund her requested in the amount of $4,558.44. The request was submitted on October ***
and the airline had up to days to comply.
We would
like to advise the Revdex.com that the following refunds were
processed for our service fee and the Travel Protection Insurance *** ***
agreed to and requested when she submitted her original reservation. Please
see the screenshot of our Refund Page below, showing the balance due was
processed. Attached the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, Chase Manhattan
The credit may take up
to business days to appear on her credit card statement
We regret any confusion
encountered by *** *** caused by the airline’s schedule change and we appreciate
the time and attention your office has given this matter
Sincerely,
Karen R***Customer Service Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe airline requires a minimum of hours to request, obtain and prepare a special mealIt was only when I checked in for the flight, did I discover the special meal order had never been received by the airlineIt is the responsibility of the travel agency to transmit the complete request. After check-in, the airline requested a rush order from the caterer for the special mealThe frozen meal was obtained by the airline before departure but because it requires time to defrost and prepare the meal, it was not possible for the meal to be properly preparedPlease see the attached image of the meal that was served
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't received any confirmation of the flight or anything. Just her saying she did it.
She didn't give me a flight number or anything. So until I get this information I do not accept it.
Sincerely,
*** ***
*** ** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** ** ***
*** *** *** ***Booking Number ***Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number In her complaint *** *** states that she has not received her refundAs advised on July *** we submitted all necessary information to the Airlines Reporting Corporation (ARC) who handles airline ticket distributionThe refund will be in the amount of $ The airline has up to days to comply and the refund will be processed back to her *** ending in *** which was the original form of payment used when she submitted her reservation We would like to advise that in order to research her concerns *** *** will need to provide a running statement for the credit card in question This information can either be emailed to *** or faxed to ###-###-#### Attn: ***.We regret any confusion encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking
number In the complaint *** *** is requesting a refund for a ticket she purchased through our website*** *** has been advised that we have processed the refund on our endBecause she used PayPal to pay for her ticket she will need to contact themWe have forwarded *** *** copies of the paperwork we sent to PayPal authorizing them to refund *** ***We regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the
complaint we received regarding the above referenced booking number. In her complaint, *** *** is requesting
that she be allowed to change her return flight since the flight she submitted
was incorrect
Prior to submitting the
reservation she stated that she had read and understood our Terms and
Conditions. “Most of our airline tickets are100% non-refundable and
non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline penalties and any fare
difference
We have
provided our “payment page. This is what
was shown to her prior to submitting her reservation. As you can see, the return flight submitted
was departing St Maarten at 8:00am
Please understand we do
not set airline policies We are not
authorized to waive or ignore any airlines rules or restrictions and if *** *** wants to change her flights, she will be subject to all airline rules
and restrictions
We regret any confusion encountered by *** ***, but no refund
will be offered
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
I was on the phone for hours with a supervisor named Sebastian and line got disconnected - nothing was resolved .called again and spoke with another supervisor for hours and until now it hasn't been resolved They have not booked us a flight to our Budapest which is our final destination We
informed them last April * while at the check in that we have a connecting flight from Kuwait to Budapest and we couldn't get on flight out of Manila because of misinformation on luggage so we missed the other flight so I am asking them to book us a ticket which will take us to our final destination instead, as this is the only fair course of action Connecting flight is non refundable as well so we lost the tickets
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***This is in response to the complaint we received regarding the
above referenced booking number. In his complaint *** *** is requesting a refund in the amount of $118.57.We were notified by his credit card company that a dispute had been received.***Please understand that we are not investigating his claim, this process is being handled by his credit card company and they are the ones who will determine the outcome.We regret any confusion encountered by *** *** but until his credit card company completes their research no further action can be taken on our part.We appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is
in response to the rebuttal we received regarding the above referenced booking
number. In her complaint *** *** is
requesting a refund since she stated she was overcharged
*** *** or someone on her behalf went on
our website and submitted a one way reservation. The reservation was booked without the assistance
of one of our Customer Care Agents and it is the responsibility of the person
making the reservation to make sure they read all necessary and important
information (see attachment)
As
stated if *** *** feels that she was
charged anything other than advised based on the confirmation she received she
will need to contact our Billing Department at ###-###-#### and one of our
agents will be able to assist
We
appreciate the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
March **,
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** *** ***:
This is in response to
the rebuttal we received regarding the above referenced booking number. In his complaint *** *** wants to change
his reservation since the name he submitted was incorrect
Prior to submitting the
reservation we advised “Please confirm that the dates, times of flight departures
and names of travelers are accurate, tickets are non-transferable and
non-assignable, name changes on tickets are not permitted, ticket cost and
service fees are non-refundable, all govtand our service fees and taxes
are included in the total ticket cost.
We would
like to advise the Revdex.com that the information requested was
received and the following request was sent to the airline:
From*** ***
Date: Wed, Mar **, at 10:AM
Subject: Request for Name Correction /Locator:
***
Hello LH Team,
For this reservation the customer has entered the name
incorrectly
Booked as: *** * ***
Should be: *** ***
The client has sent the attached Passport with request for name
correction
There are multiple airlines in the itinerary, including AM
flights
Please review and advise if correction is possible to avoid any
issues while boarding
** *** ***
** *** *** ***
Thank you for the time and assistance on the request
Regards,
*** *** ***
** ***
*** * *** **
*** ***
*** *** ** ***
*** ***
*** ***
*** * ***
Email:***
Again, we regret any confusion encountered by *** *** but please understand that there
was no error on the part of
CheapOair and as a courtesy the name correction has
been submitted to the airline along with the copy of the passport
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I understand the tickets not being refundable However, the $penalty per person to use the credit is ridiculousWe also paid the cancellation penaltyIt basically means we have to repurchase tickets all over againWhy bother with a credit? We are in the process of filling out the insurance paperwork We will NOT be giving them months worth of medical records Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The representative was not honest When I initially was getting ready to make the reservation, I had already tried on line but wasn't sure that the ticket went through Therefore, I called Cheap-O and the representative told me that the prices on line were not true and was going to change so I needed to get the ticket from Cheap O and he would still give me a discount He never told me that the I would get charged a fee, he said my total price was $ The representative called me back because we got disconnected not to give me a Booking Number Is there anyway I could hear the tape that was recorded? Thanks!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I also had insurance for this flight just in case I had an emergency which I did and had to cancel the flight What does the insurance cover ? And why offer insurance if it's not gonna cover anything
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** ** ***
*** *** *** ***
*** *** ***Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number. In his complaint *** *** is requesting a refund for a non-refundable ticket he purchased via our on line website since he did not have the proper documents required.As we have have previously explained on November ***, *** *** or someone on his behalf went on our website and submitted a round trip reservationThe reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Since it is virtually impossible to list all *** and Entry requirements based on the passport and country we advise in our Terms and Conditions “*** and Entry Requirements All customers are advised to verify travel documents (transit ***/entry ***) for the country through which they are transiting and/or enteringReliable information regarding *** and passport requirements can be found by clicking this link ***Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destinationTraveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific countryInformation if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility”.We also were notified that on February ***; we were notified by his credit card company that a dispute had been received.Based on the information that was provided with the dispute we found that there was no error on our part and the dispute was challenged Based on the letter *** *** provided from *** *** the dispute was closed in our favor Even in his original complaint he stated that he did not finish obtaining his ***s until 3:49pm (minutes prior to a his departure), so when he tried to cheit was the Air Canada personnel who denied him boarding due to late check-in.Again, we regret any confusion encountered by *** *** but no refund will be offered based on the information he provided there was no error on the part of CheapOair.com.I cannot comment as to what took place at the airport but he will need to contact Air Canada directly for any refund or compensation.We appreciate the time and attention your office has given this matter and request that this complaint be closed since no further information can be provided Sincerely,Karen R***Customer Service Manager
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number *** *** is looking for a refund of charges for cancelling airline tickets he purchased through our websiteOn July *, *** *** or someone on his behalf went onto our
website and submitted a reservation request The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important informationAt that time he was shown a total figure, including all taxes and fees, that he authorized to be charged to his credit cardThis included fees for baggage that he requestedBefore he was able to click onto the link to submit his request he confirmed that he had read and agreed to our terms and conditions Part of these state:***When *** *** called to cancel the reservation on July *, he was advised of the feesHe authorized the charge and the reservation was cancelledHe was then sent an email confirming the refund.We appreciate the time and attention your office had given to this matter but no refund will be offered based on the above information.Sincerely,Karen R***Customer Service Manager
*** * * *** *** *** *** *** *** ** ** *** *** *** *** *** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In
her complaint *** *** is requesting a refund in the amount of $since she stated that our customer service agent booked the wrong date.On February ***, *** *** called our customer care department to book a one way reservation for New York (JFK) to Buffalo departing on February *** Several options were offered but no reservation was confirmed *** *** also requested that the agent call her back in minutes.When our agent returned her call as requested again several flight options were offered One option was a flight departing at 6:10am on February ***, at a rate of $ She informed the agent that she did not want to pay that much and could he find her another option He then offered her a flight departing at 7:29am on February *** It was at this time that *** *** accepted the offer The reservation was confirmed under booking number ***, her ticket was issued and the following confirmation was sent to the email address she provided (see attachment).Our agent also advised that based on our Terms and Conditions “*** *** ** *** ** *** *** *** *** *** *** *** *** ** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** * ***”.We regret any confusion or frustrations encountered by *** *** but no refund will be offered based on the above information and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
Dear *** ***: This is in response to the complaint we received regarding the above referenced booking number *** *** is looking for a refund for one of the tickets purchased through our website since one of the passengers will not be able to travelWe
have confirmed with the airline and advised *** *** that the ticket can be refunded with an $fee to be charged by the airlineHe has agreed to this and it is now being processedWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matter.Sincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am providing your office with all the information on this matter I haveI am a full time worker and my vacation was fro *** of of November,The dates in which I was available to travelThey are stating that my itinerary was displayed to me several times before acceptance, not trueI didn’t see the dates that were purchased until I was sending the itinerary to my sister for pickup from airportI contacted cheap air, minutes after I did online purchaseThe dates weren’t visible during the process of purchaseI would not have purchased tickets for an day stayI called spoke to a representative for an hour, canceling those ticketsI stated that I am not autorizing this purchaseI was not available for those dates of travel and would not pay the difference for the dates I thought I had purchasedI was told it would cost me $to cancel the two tickets that I purchased 15.min agoI would not agree to that neitherI was then told I could pay I said no to that alsoI was told that the tickets had been issued already and that was reason for money, to be paid to cancelIf I have hours to cancel how we’re tickets issued? At this point 20min after purchaseI called my capital one card had a representative from their office on phone along with cheap air while I was disputing the tranactionSo both calls are recordedMy refusal to authorize the charge to cheap air for tickets that I was not available to utilizeThe extortion of funds they have taken from meMy creditor need cancellation number to refund my money from cheap air, to be provided to them for frontier airlines because I have never had one provided to meThe phone call between cheap air and myself was disconnected because my battery died on my phoneAfter spending an hour of rebuttal with their representativeI didn’t hear from them again until days prior to the travel dates in which they were trying to enforce on meI stated that I was not traveling and I believed , that the trip was cancelledTo my dismay I’m still fighting for my refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is now being made satisfactory to me and the matter is being resolved Per the statements made by CheapOAir, they have now issued the refund for the
ticket and the refund fee, and I am now only waiting for my credit card company to receive the refund and process it Once it is received, the issue will be resolved in entirety Thank you for opening this complaint and issuing it for review
Sincerely,
*** ***
*** *** ***
*
*** *** ***
*** ***
** ** ***
*** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint we
received regarding the above referenced case
number. In her complaint *** *** is
requesting a refund due to an airline’s schedule change
“Due to the operational
needs of each airline, changes are often made to the flights that they are
currently operatingOften these changes are a prediction of travel needs for a
future dates but can also reflect same day changesTypes of changes could be:
flight number changes, time changes, routing, date changes and or
cancellationsCancellations include when an airline has stopped or temporarily
canceled service to certain cities, or stopped service on certain days of the
week
CheapOair
does not assume any liability whatsoever for
cancelled flights, flights that are missed, or flights not connecting due to
any scheduled changes made by the airlines
CheapOairwill contact the airline on your behalf and try
to come to a resolutionIn some cases the only resolution may result in
cancellation of the flight and refund
We
would like to advise that we have submitted all necessary information to the
Airlines Reporting Corporation (ARC) who handles airline ticket distribution who in turn sent it to the airline in
order to obtain the refund her requested in the amount of $4,558.44. The request was submitted on October ***
and the airline had up to days to comply.
We would
like to advise the Revdex.com that the following refunds were
processed for our service fee and the Travel Protection Insurance *** ***
agreed to and requested when she submitted her original reservation. Please
see the screenshot of our Refund Page below, showing the balance due was
processed. Attached the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, Chase Manhattan
The credit may take up
to business days to appear on her credit card statement
We regret any confusion
encountered by *** *** caused by the airline’s schedule change and we appreciate
the time and attention your office has given this matter
Sincerely,
Karen R***Customer Service Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe airline requires a minimum of hours to request, obtain and prepare a special mealIt was only when I checked in for the flight, did I discover the special meal order had never been received by the airlineIt is the responsibility of the travel agency to transmit the complete request. After check-in, the airline requested a rush order from the caterer for the special mealThe frozen meal was obtained by the airline before departure but because it requires time to defrost and prepare the meal, it was not possible for the meal to be properly preparedPlease see the attached image of the meal that was served
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't received any confirmation of the flight or anything. Just her saying she did it.
She didn't give me a flight number or anything. So until I get this information I do not accept it.
Sincerely,
*** ***
*** ** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** ** ***
*** *** *** ***Booking Number ***Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number In her complaint *** *** states that she has not received her refundAs advised on July *** we submitted all necessary information to the Airlines Reporting Corporation (ARC) who handles airline ticket distributionThe refund will be in the amount of $ The airline has up to days to comply and the refund will be processed back to her *** ending in *** which was the original form of payment used when she submitted her reservation We would like to advise that in order to research her concerns *** *** will need to provide a running statement for the credit card in question This information can either be emailed to *** or faxed to ###-###-#### Attn: ***.We regret any confusion encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager