Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[First of all, their website is not as simple as they describe. To some degree it is confusing and this leads customers into making mistakes ( unsolicited dates pop-up). Second of all, many online travel agents are offering 24 hrs grace period. They do not give warning that they don't. Furthermore, United, whose tickets they sold me, has 24 hrs refund policy, but they are punishing even for the mistakes that are detected immediately. That's why I require a refund $100. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted]Dear [redacted]: This is in response to the latest rebuttal we received regarding the above referenced booking number. In her original complaint [redacted] is requesting a refund for airline tickets she purchased through our website. [redacted] has confirmed that she booked the reservation on our website without assistance from our customer service agents. At that time she agreed to our terms and conditions which state that if cancelled within 24 hours a fee would be charged. When she called to cancel she was again advised of this fee and she chose to not cancel the reservation. In her latest rebuttal [redacted] states that we should have charged her the cancellation fee instead of the amount she had earlier authorized to be charged for the tickets. We of course could not do this. We were authorized by [redacted] to charge her account for the tickets. We did not receive her authorization to charge the cancellation fee. In her rebuttal [redacted] mentions a cancellation number. Our company does not issue any such numbers when a reservation is cancelled. We remind your office that [redacted] confirms that she has disputed the charge with her credit card company. They are now investigating her concerns. As we previously stated, we will have no additional information until they have completed their research and made a final determination. We received notification of the dispute late in November and it is generally a 90 day process. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service
December *, 2015
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the complaint we...
received regarding the above referenced
booking number. In her complaint [redacted] is requesting a refund for tickets she purchased via our online
website.
We would like to advise the Revdex.com that a refund
request has been submitted to our Accounts
Payable Department in the amount of $629.08. The refund will either be processed back to
the original credit card used or in the form of a check. If by check it will be sent to billing
address provided when he submitted his reservation.
[redacted]
[redacted]
[redacted]
We
regret any confusion encountered by [redacted] and please understand to
complete this process it may take up to 30 days.
We appreciate the time and attention your
office has given this matter.
Sincerely,
Karen
R[redacted]Customer
Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I would like to be seated NEXT to my wife on all flight legs. I would be happy to repay the seat selection fee if I am allowed to select my seats.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to
the complaint we received regarding the...
above referenced booking number. In her complaint [redacted] is
requesting she either be allowed to change her reservation or be refunded.
Prior to submitting the
reservation she stated that she had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions “Most airline tickets are 100% non-refundable
and non-transferable. If you wish to
exchange the tickets for new dates or routing any and all changes made to the
itinerary are restricted and subject to airlines rules and
restrictions”.
Based on the
rules set by the airlines the ticket she purchased is what in the travel
industry referres to as a” use it or lose it” in other words no changes are
allowed.
Please
understand that we do not set airline rules or restrictions and are not authorized
to waive or ignore any airline policies.
We regret any confusion or frustration encountered by [redacted]
but based on the airlines rules her ticket is non-refundable, non-transferable,
and no changes allowed.
We appreciate the time
and attention your office has given to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I will wait for the further info that is being sought
May *, 2016
Revdex.com
[redacted] [redacted]
Dear Sirs:
This is in response to
the rebuttal we received dated May [redacted]or the above referenced case
number.
We would like to advise
the Revdex.com that [redacted] was contacted by one our customer
care supervisors. New flight options
were offered and accepted.
Once the authorization
was received the changes were made to his reservation. His original tickets were exchanged. Once his original tickets were exchange an
updated itinerary was sent advising the same.
We
regret any confusion encountered by [redacted] but consider this complaint
closed since [redacted] authorized the changes to his reservation.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
[redacted]
*
[redacted]
This is in response to
the complaint we received regarding the above...
reservation. In her complaint [redacted] is requesting
that we honor a rate that per the airline was sold out.
It might help to explain
a little how we work. We are a travel
agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules
or have any control over airfare or schedule changes. As we allow clients to access hundreds of
thousands of flights and fares, so does every other on-line travel agency
worldwide. Basically, this means that
anyone with a smart phone or internet connection has access to these flights
and therefore seats and airfares can sell out quickly and it may take the
airline anywhere from 24 hours to several weeks to update their availability on
sold out fares and flights.
[redacted] was
contacted by our customer care department and advised that the rate she had
requested could not be confirmed. That
if she wanted the flights submitted it would be at the higher fare which she
declined.
As listed in our Terms
and Conditions: All offers, prices, and conditions of sale may be subject to
change without notice.
We regret any confusion
encountered by [redacted] but she will be subject to the current booking
rate.
We appreciate the time and attention your
office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted]
Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund for a ticket he purchased via our online website.On September *, 2017 [redacted] or...
someone on his behalf went onto our website and submitted a round trip reservation. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Since it is virtually impossible to list all Visa and Entry requirements based on the passport and country we advise in our Terms and Conditions “Visa and Entry Requirements All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link [redacted]. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility”.After the reservation request was received [redacted] called our customer care department to ask about the need for a visa. He was advised by our agent that he should contact the local embassy for any information on what would be needed. He also asked about cancelling the reservation and was advised that he could cancel it within 24 hours of submission for a full refund but there would be $75 cancellation fee. After that the ticket would be nonrefundable.[redacted] contacted us again on October ** 2017 and advised that the passenger was denied boarding because she did not have a transit visa for her connection in Washington DC. He stated that he needed to purchase new ticket for travel from Vienna to Odessa and wanted a refund of the unused ticket. The agent helped him purchase a new ticket but advised him that the original ticket was nonrefundable. In his complaint [redacted] also mentions fees paid for baggage. It is now common for airlines to charge for baggage, even any carry on. No refund can be offered for fees charged by the airline. Please understand that we do not set airline’s rules or restrictions and are not authorized to waive or ignore any airline policies. We regret any confusion or frustration encountered by [redacted] but due to the information shown above no refund will be offered. We appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
Dear [redacted]:This is in response to the latest rebuttal we received regarding the above referenced booking number. In the original complaint [redacted] is requesting a refund for airline tickets purchased through our website. In our response we advised your office that [redacted] is holding credit with the airline and that tickets using this credit must be issued by February **, 2018. As we previously mentioned [redacted] was given the opportunity to look over the coverage offered by the travel insurance shown on our website before making the decision to purchase it. If he feels that the reason he could not travel was covered under the policy he would need to contact them to have a claim form sent to him for review. We appreciate the time and attention your office has given to this matter and ask that this matter now be closed. . Thank youKaren R[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear [redacted],Thank you for your continuing efforts to bring the fraudulent charges made by CheapoAir to our credit card to a resolution/credit due us.its important for your office to understand that [redacted] was the only business my husband contacted & booked travel with. Unbeknownst to us, [redacted] illegally provided our confidential credit card info to CheapoAir-who then made not one but two fraudulent charges to our account.pleease note: OUR CREDIT CARD STATEMENT PROVES THIS!unfortunately [redacted] continues to insist that my husband contacted and booked travel through CheapOAir- a company he'd never heard of until we discovered the two fraudulent charges on our card statement.It is a very good sign that your office continues to investigate this fraud/illegal sharing of our confidential card info with a company such as CheapOAir. I strongly suspect we're not the only consumers who ticketed initial travel with [redacted]lines- but then were charged additional charges by the third party "travel agency" known as CheapOAir - WITHOUT OUR KNOWLEDGE NOR CONSENT. Thank you for your time and efforts. It's our hope that you will bring CheapOAir's criminal actions to the attention of your local law enforcement agencies, Mayor's office, Congressional Rep, etc. We certainly intend to do so. Scam artists like CheapOAir must be stopped and brought to justice. If consumers like us don't fight for our rights then CheapOAir will never cease profiting from innocent travelers.please note we have also reported [redacted]lines illegal sharing of our confidential credit card information to the Revdex.com in Southern Florida- which is where they are based. If you look at Soirit Air's website you will find no mention nor affiliation with CheapOAir who are based in NYC but apparently largely operate from India. Thank you for your consideration and attention to this illegal and deeply troubling matter.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the rebuttal we received regarding the above referenced booking
number. In her rebuttal [redacted] is
requesting that the complaint not be closed.
As
stated based on the information we received by the airline they have already
processed her refund.
[redacted]
[redacted]
If
[redacted] was provided any other information than what we received on September
[redacted] she will need to deal directly with the airline.
We appreciate
the time and attention your office has given to this matter and again based on
the above information we are requesting that the complaint be closed.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[cheapOair has not reversed the amount of 116.90usd in full. Also my accusation of their motive was not addressed upon. The following is the full length of ny letter ---This complaint is regarding [redacted] , which I think is a shady company. Facts of the case: 1. I purchased a [redacted] ticket on November **, 2017 via [redacted] for 874.96usd. 2. I cancelled the purchase after less than an hour because apparently [redacted]s said that the total flight has two booking numbers, one with [redacted]s and one with [redacted] and that the two are not sister companies. With such arrangement I will have to get off from immigration in Shanghai then check in with [redacted] for RSW from Shanghai.3. A "call center" agent tried to woo me for another arranged flight but I insisted on the cancellation since two booking numbers will only mean a hassle. This same guy is the only person I talk with in 5 or more phone calls he made for the period November [redacted]. He did not confirm that he is one and the same person but I can tell with the sound of his voice. He sounded south asian and his voice is recognizable.4. While on the phone I asked the same guy many times if the phone number was a toll free since I was calling from the Philippines and again and again the guy said it is a toll free call. I later got a call from my mobile phone provider saying it was not a toll free number. 5. I emailed [redacted] with this concern as well as the charge of 116.90usd that he charged to my credit card containing "insurance fee, cancellation fee and booking fee." The same guy called me to tell me that he cannot do anything and that the best thing is for them to give me a gift card when I purchase something again from [redacted]. Since November ** the following points make me assume that this website is shady considering the following: giving two booking numbers when their presentation of a product is a "package flight" where you do not have to worry about immigration in the layover terminal; so called attempts of their call center agent to solve the case but after a conversation no resolution of the case, then afer the conversation the call center agent sends a "feedback email" where the "no" botton for not satisfied with the service is nonoperational; and the fact that only one call center agent corresponds in all calls and emails. My theory is [redacted] only exists not to provide cheap flights but to earn from the so called "cancellation fee." Awaiting for your positive response on my request that this website/office be investigated, I thank you. [redacted]
[redacted]ConsultantPhilippine Senate]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please note that my name is not [redacted]. Moreover, Cheapoair did not try to contact me. Their email were general and not specific that they tried to verify my credit card.I replied to their previous email in full details explaining their poor quality of customer service and inability to correct their mistakes.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear Sirs:
This is in response to
the complaint we received for the above referenced case...
number. In the
complaint [redacted] is requesting a refund or be allowed to change his reservation
at no cost.
When a reservation is
submitted our system is set up to offer passengers flights at a lower
rate. In this case he was advised that
he would save if he would travel on May ** – May **. He was
also given the option to fly on the dates requested but at a higher rate. It was at this point that he elected to
accept the alternate dates (see attachment).
The reservation was submitted and his ticket issued.
When [redacted]
contacted our customer service department our agent advised that changes could
be made but he would be required to pay an airline change fee plus any
difference in fare.
We
regret any confusion encountered by [redacted] but please understand we are not
authorized to waiver or ignore any airline’s policy.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted] [redacted]Dear [redacted]:This is in response to the rebuttal we received regarding the above booking number. In her complaint [redacted] is requesting a refund for tickets she purchased since she stated that when she checked in for her flight from Nairobi to Kilimanjaro the airline advised that her tickets was invalid.Since I cannot comment on what took place at the airport we have researched her concerns and would like to advise the following.Based on the information received in her rebuttal we have been in contact with the Global Distribution System (Sabre) which is a worldwide computerized reservation network used as a single point of access for reserving airline seats, hotel rooms, rental cars, and other travel. We have requested any accounting of what took place at the airport as to why [redacted] was denied boarding. We regret any confusion or frustration encountered by [redacted] but until this information is provided no further action can be taken on our part and no refund will be offered.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
complaint we received regarding the above referenced
booking number. In his complaint [redacted] states that he has not received his refund of $701.60.
We
would like to advise the Revdex.com that we have submitted all
necessary information to the Airlines Reporting Corporation (ARC) who handles
airline ticket distribution who
in turn sent it to the airline in order to obtain the refund he requested in
the amount of $701.60. The request was
submitted on July [redacted] and the airline has up to 60 days to comply. The refund will be processed back to the
original form of payment used when the reservation was submitted.
I
have enclosed (see attached) the receipt received from ARC showing that the
refund was processed back the [redacted] ending in [redacted] to [redacted] who
is listed as the credit card holder.
[redacted] will need to check with her credit card company or if she has any other
questions she may contact our Billing Department at ###-###-#### and one of our
agents will be able to assist.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
This is in response to
the complaint we received regarding the...
above referenced booking number. In his complaint [redacted] is requesting a
refund for a non-refundable ticket he purchased via our website.
Prior to submitting his reservation
he was also advised that when tickets are issued most tickets are non-refundable and non-transferable,
based on the rules set by the airline.
Based on his complaint [redacted]
stated that the airline advised that the ticket was refundable with a penalty,
which is different then what we were advised.
Based on the conflicting
information we would like
to advise the Revdex.com that a refund request has been submitted
to [redacted] refund department for consideration, since we are a
travel agency and are not authorized to waive any airline policy. The decision to refund all or part of the
money [redacted] is seeking would be solely up to the individual airline.
We regret any confusion encountered by [redacted] but not further
action can be taken on our part until the airline responds to our request.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted] This is in response to the complaint we received regarding the above referenced booking number....
In his complaint [redacted] is requesting a refund in the amount of $150.00. Please see the screenshot of our Refund Page below, showing the balance due was processed. Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank. The credit may take up to 14 business days to appear on his credit card statement. We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[First of all, their website is not as simple as they describe. To some degree it is confusing and this leads customers into making mistakes ( unsolicited dates pop-up). Second of all, many online travel agents are offering 24 hrs grace period. They do not give warning that they don't. Furthermore, United, whose tickets they sold me, has 24 hrs refund policy, but they are punishing even for the mistakes that are detected immediately. That's why I require a refund $100. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted]Dear [redacted]: This is in response to the latest rebuttal we received regarding the above referenced booking number. In her original complaint [redacted] is requesting a refund for airline tickets she purchased through our website. [redacted] has confirmed that she booked the reservation on our website without assistance from our customer service agents. At that time she agreed to our terms and conditions which state that if cancelled within 24 hours a fee would be charged. When she called to cancel she was again advised of this fee and she chose to not cancel the reservation. In her latest rebuttal [redacted] states that we should have charged her the cancellation fee instead of the amount she had earlier authorized to be charged for the tickets. We of course could not do this. We were authorized by [redacted] to charge her account for the tickets. We did not receive her authorization to charge the cancellation fee. In her rebuttal [redacted] mentions a cancellation number. Our company does not issue any such numbers when a reservation is cancelled. We remind your office that [redacted] confirms that she has disputed the charge with her credit card company. They are now investigating her concerns. As we previously stated, we will have no additional information until they have completed their research and made a final determination. We received notification of the dispute late in November and it is generally a 90 day process. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service
December *, 2015
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the complaint we...
received regarding the above referenced
booking number. In her complaint [redacted] is requesting a refund for tickets she purchased via our online
website.
We would like to advise the Revdex.com that a refund
request has been submitted to our Accounts
Payable Department in the amount of $629.08. The refund will either be processed back to
the original credit card used or in the form of a check. If by check it will be sent to billing
address provided when he submitted his reservation.
[redacted]
[redacted]
[redacted]
We
regret any confusion encountered by [redacted] and please understand to
complete this process it may take up to 30 days.
We appreciate the time and attention your
office has given this matter.
Sincerely,
Karen
R[redacted]Customer
Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I would like to be seated NEXT to my wife on all flight legs. I would be happy to repay the seat selection fee if I am allowed to select my seats.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
*
[redacted]
*
[redacted] [redacted]
[redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the...
above referenced booking number. In her complaint [redacted] is
requesting she either be allowed to change her reservation or be refunded.
Prior to submitting the
reservation she stated that she had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions “Most airline tickets are 100% non-refundable
and non-transferable. If you wish to
exchange the tickets for new dates or routing any and all changes made to the
itinerary are restricted and subject to airlines rules and
restrictions”.
Based on the
rules set by the airlines the ticket she purchased is what in the travel
industry referres to as a” use it or lose it” in other words no changes are
allowed.
Please
understand that we do not set airline rules or restrictions and are not authorized
to waive or ignore any airline policies.
We regret any confusion or frustration encountered by [redacted]
but based on the airlines rules her ticket is non-refundable, non-transferable,
and no changes allowed.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I will wait for the further info that is being sought
May *, 2016
Revdex.com
[redacted] [redacted]
Dear Sirs:
This is in response to
the rebuttal we received dated May [redacted]or the above referenced case
number.
We would like to advise
the Revdex.com that [redacted] was contacted by one our customer
care supervisors. New flight options
were offered and accepted.
Once the authorization
was received the changes were made to his reservation. His original tickets were exchanged. Once his original tickets were exchange an
updated itinerary was sent advising the same.
We
regret any confusion encountered by [redacted] but consider this complaint
closed since [redacted] authorized the changes to his reservation.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
[redacted]
*
[redacted]
This is in response to
the complaint we received regarding the above...
reservation. In her complaint [redacted] is requesting
that we honor a rate that per the airline was sold out.
It might help to explain
a little how we work. We are a travel
agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules
or have any control over airfare or schedule changes. As we allow clients to access hundreds of
thousands of flights and fares, so does every other on-line travel agency
worldwide. Basically, this means that
anyone with a smart phone or internet connection has access to these flights
and therefore seats and airfares can sell out quickly and it may take the
airline anywhere from 24 hours to several weeks to update their availability on
sold out fares and flights.
[redacted] was
contacted by our customer care department and advised that the rate she had
requested could not be confirmed. That
if she wanted the flights submitted it would be at the higher fare which she
declined.
As listed in our Terms
and Conditions: All offers, prices, and conditions of sale may be subject to
change without notice.
We regret any confusion
encountered by [redacted] but she will be subject to the current booking
rate.
We appreciate the time and attention your
office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted]
Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund for a ticket he purchased via our online website.On September *, 2017 [redacted] or...
someone on his behalf went onto our website and submitted a round trip reservation. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Since it is virtually impossible to list all Visa and Entry requirements based on the passport and country we advise in our Terms and Conditions “Visa and Entry Requirements All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link [redacted]. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility”.After the reservation request was received [redacted] called our customer care department to ask about the need for a visa. He was advised by our agent that he should contact the local embassy for any information on what would be needed. He also asked about cancelling the reservation and was advised that he could cancel it within 24 hours of submission for a full refund but there would be $75 cancellation fee. After that the ticket would be nonrefundable.[redacted] contacted us again on October ** 2017 and advised that the passenger was denied boarding because she did not have a transit visa for her connection in Washington DC. He stated that he needed to purchase new ticket for travel from Vienna to Odessa and wanted a refund of the unused ticket. The agent helped him purchase a new ticket but advised him that the original ticket was nonrefundable. In his complaint [redacted] also mentions fees paid for baggage. It is now common for airlines to charge for baggage, even any carry on. No refund can be offered for fees charged by the airline. Please understand that we do not set airline’s rules or restrictions and are not authorized to waive or ignore any airline policies. We regret any confusion or frustration encountered by [redacted] but due to the information shown above no refund will be offered. We appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
Dear [redacted]:This is in response to the latest rebuttal we received regarding the above referenced booking number. In the original complaint [redacted] is requesting a refund for airline tickets purchased through our website. In our response we advised your office that [redacted] is holding credit with the airline and that tickets using this credit must be issued by February **, 2018. As we previously mentioned [redacted] was given the opportunity to look over the coverage offered by the travel insurance shown on our website before making the decision to purchase it. If he feels that the reason he could not travel was covered under the policy he would need to contact them to have a claim form sent to him for review. We appreciate the time and attention your office has given to this matter and ask that this matter now be closed. . Thank youKaren R[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear [redacted],Thank you for your continuing efforts to bring the fraudulent charges made by CheapoAir to our credit card to a resolution/credit due us.its important for your office to understand that [redacted] was the only business my husband contacted & booked travel with. Unbeknownst to us, [redacted] illegally provided our confidential credit card info to CheapoAir-who then made not one but two fraudulent charges to our account.pleease note: OUR CREDIT CARD STATEMENT PROVES THIS!unfortunately [redacted] continues to insist that my husband contacted and booked travel through CheapOAir- a company he'd never heard of until we discovered the two fraudulent charges on our card statement.It is a very good sign that your office continues to investigate this fraud/illegal sharing of our confidential card info with a company such as CheapOAir. I strongly suspect we're not the only consumers who ticketed initial travel with [redacted]lines- but then were charged additional charges by the third party "travel agency" known as CheapOAir - WITHOUT OUR KNOWLEDGE NOR CONSENT. Thank you for your time and efforts. It's our hope that you will bring CheapOAir's criminal actions to the attention of your local law enforcement agencies, Mayor's office, Congressional Rep, etc. We certainly intend to do so. Scam artists like CheapOAir must be stopped and brought to justice. If consumers like us don't fight for our rights then CheapOAir will never cease profiting from innocent travelers.please note we have also reported [redacted]lines illegal sharing of our confidential credit card information to the Revdex.com in Southern Florida- which is where they are based. If you look at Soirit Air's website you will find no mention nor affiliation with CheapOAir who are based in NYC but apparently largely operate from India. Thank you for your consideration and attention to this illegal and deeply troubling matter.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the rebuttal we received regarding the above referenced booking
number. In her rebuttal [redacted] is
requesting that the complaint not be closed.
As
stated based on the information we received by the airline they have already
processed her refund.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
If
[redacted] was provided any other information than what we received on September
[redacted] she will need to deal directly with the airline.
We appreciate
the time and attention your office has given to this matter and again based on
the above information we are requesting that the complaint be closed.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[cheapOair has not reversed the amount of 116.90usd in full. Also my accusation of their motive was not addressed upon. The following is the full length of ny letter ---This complaint is regarding [redacted] , which I think is a shady company. Facts of the case: 1. I purchased a [redacted] ticket on November **, 2017 via [redacted] for 874.96usd. 2. I cancelled the purchase after less than an hour because apparently [redacted]s said that the total flight has two booking numbers, one with [redacted]s and one with [redacted] and that the two are not sister companies. With such arrangement I will have to get off from immigration in Shanghai then check in with [redacted] for RSW from Shanghai.3. A "call center" agent tried to woo me for another arranged flight but I insisted on the cancellation since two booking numbers will only mean a hassle. This same guy is the only person I talk with in 5 or more phone calls he made for the period November [redacted]. He did not confirm that he is one and the same person but I can tell with the sound of his voice. He sounded south asian and his voice is recognizable.4. While on the phone I asked the same guy many times if the phone number was a toll free since I was calling from the Philippines and again and again the guy said it is a toll free call. I later got a call from my mobile phone provider saying it was not a toll free number. 5. I emailed [redacted] with this concern as well as the charge of 116.90usd that he charged to my credit card containing "insurance fee, cancellation fee and booking fee." The same guy called me to tell me that he cannot do anything and that the best thing is for them to give me a gift card when I purchase something again from [redacted]. Since November ** the following points make me assume that this website is shady considering the following: giving two booking numbers when their presentation of a product is a "package flight" where you do not have to worry about immigration in the layover terminal; so called attempts of their call center agent to solve the case but after a conversation no resolution of the case, then afer the conversation the call center agent sends a "feedback email" where the "no" botton for not satisfied with the service is nonoperational; and the fact that only one call center agent corresponds in all calls and emails. My theory is [redacted] only exists not to provide cheap flights but to earn from the so called "cancellation fee." Awaiting for your positive response on my request that this website/office be investigated, I thank you. [redacted]
[redacted]ConsultantPhilippine Senate]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please note that my name is not [redacted]. Moreover, Cheapoair did not try to contact me. Their email were general and not specific that they tried to verify my credit card.I replied to their previous email in full details explaining their poor quality of customer service and inability to correct their mistakes.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear Sirs:
This is in response to
the complaint we received for the above referenced case...
number. In the
complaint [redacted] is requesting a refund or be allowed to change his reservation
at no cost.
When a reservation is
submitted our system is set up to offer passengers flights at a lower
rate. In this case he was advised that
he would save if he would travel on May ** – May **. He was
also given the option to fly on the dates requested but at a higher rate. It was at this point that he elected to
accept the alternate dates (see attachment).
The reservation was submitted and his ticket issued.
When [redacted]
contacted our customer service department our agent advised that changes could
be made but he would be required to pay an airline change fee plus any
difference in fare.
We
regret any confusion encountered by [redacted] but please understand we are not
authorized to waiver or ignore any airline’s policy.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted] [redacted]Dear [redacted]:This is in response to the rebuttal we received regarding the above booking number. In her complaint [redacted] is requesting a refund for tickets she purchased since she stated that when she checked in for her flight from Nairobi to Kilimanjaro the airline advised that her tickets was invalid.Since I cannot comment on what took place at the airport we have researched her concerns and would like to advise the following.Based on the information received in her rebuttal we have been in contact with the Global Distribution System (Sabre) which is a worldwide computerized reservation network used as a single point of access for reserving airline seats, hotel rooms, rental cars, and other travel. We have requested any accounting of what took place at the airport as to why [redacted] was denied boarding. We regret any confusion or frustration encountered by [redacted] but until this information is provided no further action can be taken on our part and no refund will be offered.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the...
complaint we received regarding the above referenced
booking number. In his complaint [redacted] states that he has not received his refund of $701.60.
We
would like to advise the Revdex.com that we have submitted all
necessary information to the Airlines Reporting Corporation (ARC) who handles
airline ticket distribution who
in turn sent it to the airline in order to obtain the refund he requested in
the amount of $701.60. The request was
submitted on July [redacted] and the airline has up to 60 days to comply. The refund will be processed back to the
original form of payment used when the reservation was submitted.
I
have enclosed (see attached) the receipt received from ARC showing that the
refund was processed back the [redacted] ending in [redacted] to [redacted] who
is listed as the credit card holder.
[redacted] will need to check with her credit card company or if she has any other
questions she may contact our Billing Department at ###-###-#### and one of our
agents will be able to assist.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the...
above referenced booking number. In his complaint [redacted] is requesting a
refund for a non-refundable ticket he purchased via our website.
Prior to submitting his reservation
he was also advised that when tickets are issued most tickets are non-refundable and non-transferable,
based on the rules set by the airline.
Based on his complaint [redacted]
stated that the airline advised that the ticket was refundable with a penalty,
which is different then what we were advised.
Based on the conflicting
information we would like
to advise the Revdex.com that a refund request has been submitted
to [redacted] refund department for consideration, since we are a
travel agency and are not authorized to waive any airline policy. The decision to refund all or part of the
money [redacted] is seeking would be solely up to the individual airline.
We regret any confusion encountered by [redacted] but not further
action can be taken on our part until the airline responds to our request.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted] This is in response to the complaint we received regarding the above referenced booking number....
In his complaint [redacted] is requesting a refund in the amount of $150.00. Please see the screenshot of our Refund Page below, showing the balance due was processed. Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank. The credit may take up to 14 business days to appear on his credit card statement. We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager