[redacted] [redacted]Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number....
In the complaint [redacted] is asking about a refund that she has been looking for. In the process of researching her concerns I have spoken with [redacted] and our accounting department. [redacted] has now confirmed that she did receive the refund to her account back in June. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. We ask that this matter now be closed. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] states...
that she has not received her refund. Based on the information we received from [redacted]:Thank you for contacting [redacted] Airways. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We regret any confusion encountered by [redacted] no refund will be offered since we were advised that [redacted] has already processed the refund back to her [redacted] ending in [redacted] which is the credit used when she submitted her reservation. If [redacted] is requesting any other compensation she will need to contact the airline directly.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
One Travel is unethical and has major flaws on their website and with their customer service. I purchased a ticket on their website and there was absolutely no indication that the ticket was non-refundable prior to purchasing. Attached is a snapshot (example) of what I saw before I purchased the ticket. If you look at the webpage, after selecting flights, the top right corner of the page says "[redacted]" in RED. This was the first indication to me that the ticket was refundable if cancelled within 4 hours. Also provided in the snapshot is additional information provided on the web page prior to purchasing that supports my understanding that the ticket was refundable.Additional information provided on the same web page (after flights are selected) can be found under the Fare Rules (see attached). Number 1 of the Fare Rules states: Book with Confidence: "[redacted]". The details for the Fare Rules do mention certain restrictions, however there is no specific mention that Caribbean Airlines tickets are non-refundable, only certain low cost airlines. What does that really mean to a customer? Which airlines are low cost airlines? It is very ambiguous and misleading.One Travel mentioned in their response that “[redacted]” Once again, how does this translate to a customer? “[redacted]” does not specify if the tickets I purchase are included or not included in that clause, which is once again very misleading.One Travel indicated that “[redacted]”. I am in no way responsible for any such penalties because of the multiple places on their website which indicated that the ticket was fully refundable within 4 hours.As mentioned previously, my credit card payment was stopped and the ticket has not been paid since One Travel’s handling of this transaction has proven to be questionable and unethical. The problem here is two fold: (1) One Travel's website led me to believe that my ticket was fully refundable within 4 hours of purchase (as shown in attachments).(2) One Travel's customer service aroused my suspicion when I attempted to cancel the ticket by phone within 15 minutes (within the stated 4 hour window) from the purchase and they had me on hold for over an hour!!! It was easy to purchase the ticket online, but extremely difficult to get someone to assist by phone with the cancellation. Since the date of purchase, I have made multiple attempts to cancel the booking via email and telephone and am not willing to spend another hour on hold waiting for their inadequate cancellation department.I am once again requesting that One Travel cancel and remove my booking from their system and this will in turn resolve the dispute I opened with my credit card company. Please assist in getting this matter resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The phone call was made on the 5/**/16 from the phone number ###-###-#### at approximately 8:00 PDT. The amount was charged to the credit card ending in [redacted]. Charges were made that same day. I'm completely unsatisified that you guys were unable to fix my problem. I was however able to work out something with the airline directly, and they did a much better job at customer support. I suggest looking into why you guys cannot find my transaction, and please note I will never use your service again. I can't trust you to uphold your end of the deal. As far as I'm concerned you stole $500 from me by charging me for something I never received. I payed that fee over again to airline in order save the rest of the ticket money. That being said it is not worth my time to pursue this anymore as I was able to get the bulk back from [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]Booking Number [redacted] and [redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced...
booking number. In the complaint [redacted] states that he was overcharged and is requesting a refund for the difference.Based on the receipts he provided the hotel did charge a rate of $43.63 which was the base fare and did not include state and local taxes.We would like to advise the Better Business that as a gesture of goodwill the following refunds were processed for our service fee.The credit may take up to 14 business days to appear on his credit card statement. We regret any confusion encountered by [redacted] but no further refund will be offered based on the information he provided.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Mediator, while I do appreciate that the business is trying to help (after such a long delay) to get me some refund, I don't understand why the amount is only $472.40.My first ticket price was $1175 that I paid to cheaoair. then I had to buy another ticket with $1710 from cheapoair for no good reason.I should get the refund of $1710, not $472.40.If not $1710, then I should at least get the price of my original ticket back which we never even used ($1175). $472.40 is totally unacceptable. I don't understand why they are mentioning that price after all these months.Please consider my request.Thanks,[redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This
is in response to the latest rebuttal we received regarding the above
referenced booking numbers. [redacted]
is requesting a refund of fees charged when he cancelled the airline
reservations booked on our website.
In
our previous responses we have shown that in our terms and conditions that [redacted] agreed to we do show the fees incurred for cancellation. [redacted] had
three reservations with us. Two were cancelled for a $75 fee each. As we
previously advised your office, one of the reservations was charged $200 in
error and [redacted] was offered the refund of $125. Because he had disputed
the charge nothing could be done until the dispute was resolved. The disputes have been investigated by his
credit card company and they have determined that the charges are valid. We can now process the refund of $125. No
other refund will be offered.
We
appreciate the time and attention your office has given to this matter. We ask
that the matter now be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
All I've seen from cheapoair is deferrals of consumer service responsibility and negation of the 24hr refund/replace policy. It must be common practice to ignore the requests for attention until after the 24hrs is over. I want my fair treatment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:...
This
is in response to the complaint we received regarding the above referenced booking
number. In his complaint [redacted] is
requesting a refund for $750.00 he was charged to change his reservation.
Prior
to submitting his reservation he stated that he had read and understood our
Terms and Conditions. Listed in our
Terms and Conditions “All airline tickets are 100%
non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline
penalties and any fare difference.
On May
**, 2015, [redacted] called to change his reservation. Our records indicate that
he requested that his return date be changed to June [redacted]. Prior to making any changes to his
reservation an email authorization was sent (see attachment). Once authorization was received (see
attachment) the new flights were confirmed and his original ticket was exchange
and his credit card was charged.
It was not until June [redacted] twelve days after approving
the changes that [redacted] contacted our customer service department advising
that the return flight should have been for July not June.
We regret any confusion encountered by [redacted] but no refund
will be offered based on the above information.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:This is in response to the latest rebuttal we received regarding the above referenced booking number. In the original complaint [redacted] requested a refund for airline tickets he purchased on our website. In one of our previous replies we have forwarded your office a copy of the payment page that [redacted] filled out. It clearly states that the tickets are nonrefundable and nonchangeable. This information was shown to [redacted] before he chose to purchase the tickets. We appreciate the time and attention your office has given to this matter. With no further information to be offered we ask that this matter now be closed. Sincerely,Karen R[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am extremely unsatisfied with CheapoAir's response to my complaint and after talking with the Revdex.com, I have been advised to file a formal/legal complaint with the American Society of Travel Agents. I highly recommend that anyone who might be considering using CheapoAir for future travel consider my situation and the lack of clarity and poor customer service I received from them. I would hate to see someone else loose out on so much money and spend so much time trying to reach an agreement with a company who was not willing to work with their customers and try to make them happy.I appreciate all the help and support I was given from the Revdex.com throughout my experience!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]Dear [redacted]: This is in response to the rebuttal we received regarding the above referenced booking numbers. In his complaint [redacted] is stating that he was overcharged.We would also like to advise that [redacted] was contacted by one of our customer care managers who will be dealing directly with him regarding his concerns. We regret any confusion or frustrations encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
January **, 2016
[redacted] [redacted]
[redacted]
Dear [redacted]:
This is in response to
the rebuttal we received regarding the above referenced booking number. In his rebuttal [redacted] is requesting more information
as to why when he went to check his account he was advised it was invalid.
Based
on the information [redacted] provided, the account was created but
before it could be finalized he was required to provide more information.
Our customers are very important, but we can only ascertain that the information was not
provided so the process was not completed. We would like to inform to the
Revdex.com that when the customer contacted us, was assisted and informed about what might have happened and the information in reference to the changes he wanted to make were provided.
Also
as previously stated, the customer received a refund for the ticket purchased
and the account was created
We appreciate
the time and attention your office has given to this matter and kindly ask for
this case to be close.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not received the credit I was told I was getting. We are now 21 days into this and yes, I was told last week that I was getting a refund but I have NOT gotten that as of this morning. I've had many a credits come through Paypal and never had any issues until now. Paypal said they have not received the credit to post to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Cheapoair website indicating free cancellation within 24h it is on upper left side when flight selected. Since this complaint was made you removed the word ( free) and replace it with ( 24h cancellation ) with attachment some fees apply .Please refer to your old version flight selection page of your website .If there are any cancellation fees indicating on website prior of ticket purchasing please provide this page to your consumers is it $ 75.00 or $ 200.00 or whatever your agents decides .There is NO any amount specifying the cancellation fess , except the word fees and you just left it to your customers imagination .you indicated there will be a cancellation fees if ticket has been cancelled within 24h , which referring to airlines charges while all cancelled tickets within 24h were refunded in full by the airlines.when completing my cancellation with your agents what you call OTP they confirmed the charges of $ 200.00 or $ 75.00 is charged by the airlines and not the agency while the ticket amount in full was refunded back to my cc after few days .You mentioned on 09-**-2017 you are in process of refunding $ 125.00 for booking which was cancelled on 07-**-2017 in spite of your agent refusal to complete the cancellation without me accepting the charges of $200.00 which means I have NO way to get my airline ticket refund of 510.80 without paying you $ 200.00I have been purchasing my tickets, car rental ,hotel booking through your website for the last 15 years I have NO reference to my prior dealings ( cancellation ) it is clear that you have NO fixed and clear policy of EXTRA charging your customers till I bring it up and complain then you will reduce it from $ 200.00 to $ 75.00 .Consumers has NO choice except to accept what ever charges your agents come up with by so called OTP if not accepting your EXTRA charges No refund will be process. i
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
Dear [redacted]:This is in response to the latest rebuttal we received in our office regarding the above mentioned booking number. [redacted] has stated that the airline ticket her husband flew on was not purchased through our website and the changes made to his reservation were not done through our agency or with their authorization. We have advised your office that the airline reservation was booked on our website. The charge shows as [redacted] because that is how it was charged. If [redacted] received a confirmation at the time of booking the reservation for her husband it will show the CheapOair logo. The airline can also prove to her that the reservation came through our system. We also have the phone calls when [redacted] called and spoke with our agents and made changes to the reservation. After making the changes to both the outbound and the return flights [redacted] took the new flights, not the originally scheduled flights. That is why he flew home on May **, 2017 instead of the originally scheduled May **, 2017. As we advised your office, we have received notification that a dispute has been filed. At this time [redacted]’s concerns are being investigated by their credit card company. There is no additional information while the investigation is going on. When the investigation is completed [redacted] will be advised by their credit card company what they have found. We appreciate the time and attention your office has given to this matter. Thank youKaren R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the complaint we received regarding the above booking number. In her complaint...
[redacted] is requesting that her reservation be cancelled without being charged the cancellation fee. We have spoken with [redacted] and advised that a refund of the $50 USD charge is being processed. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
A website do not feel any sorry about that my account is invalid?After I registered my account, this web state my account number is nonexistence.
Now they fix this problem and do not mention anything about that.A web could make a customer's account to be invalid and do not take any responsibilities?and this web think they fix the account problem and pretend nothing happenrf? please answer this question and be honest.
my time is valuable ,but if this website refuse to answer this question, I will keep to fight for my rights.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is the type of response we fully expected to receive. All you really need to know about this company is that 291 Revdex.com complaints were filed in the last year. Those are just the people who thought to and took the time to file a complaint. How many others did Cheapoair mistreat? Five hundred? One thousand? More? God only knows.Ms. R[redacted]' response just stacks even more lies on the pack of lies we have already receive from the agents of this company. It would seem that being a good liar is a prime qualification to become employed at Cheapoair.Ms. R[redacted] claims that "[redacted] has been advised that he would need to provide copy of the passenger’s passport." This is a lie because no one has EVER said that to either me or my wife. We were repeatedly told by the dozen or so agents we spoke to (incluiding three supervisors) that this matter would be settled within 72 hours and that an agent would call us within that timeframe. Neither of these things ever happened -- all lies.Stating that we were told about the passport is just one lie. Another is that a passport is needed to rectify this problem. If that were the case, surely at least one of the dozen or so agents would have told us that, wouldn't you think? Of course you would.Now let's just say for the sake of argument that we were to make a photocopy of the passport's first page and send it to Cheapoair. What would happen next? We certainly can't tell from Ms. R[redacted] response because the sentence "[redacted] has been advised that he would need to provide copy of the passenger’s passport and once received as a courtesy a requested would be submitted to the airline for the name change" does not make any sense. It's not English. Either words have been mispelled or omitted or both.And besides, we have no reason to believe that anyone would act on this because saying so could very easily be, and most likely is, simply another lie. As a matter of fact, perhaps the only truthful statement we have received from Cheapoair came from the last agent we spoke to who told us that the reason no one has acted on our request is that there is too much time left before the flight takes off -- others have higher priority with Cheapoair. Notice that if this statement is true then Ms. R[redacted] claiming that the reason is that they haven't recieved a copy of the passport is obviously a lie.As we stated in the original complaint, if the passenger is unable to baord the plane because CHeapoair refused to act then we expect Cheapoair to reimburse us the cost of the ticket.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:...
This
is in response to the complaint we received regarding the above reservation. In the complaint [redacted] states she has
not received her refund in the amount of $407.20, since the airline had
cancelled her flight.
Please
see the attached screenshot of our Refund Page below, showing the balance due
was processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, [redacted].
The
credit may take up to 14 business days to appear on her credit card
statement.
We
regret any confusion or frustrations [redacted] encountered and we appreciate
the time and attention your office has given this matter.
[redacted] [redacted]Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number....
In the complaint [redacted] is asking about a refund that she has been looking for. In the process of researching her concerns I have spoken with [redacted] and our accounting department. [redacted] has now confirmed that she did receive the refund to her account back in June. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. We ask that this matter now be closed. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] states...
that she has not received her refund. Based on the information we received from [redacted]:Thank you for contacting [redacted] Airways. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We regret any confusion encountered by [redacted] no refund will be offered since we were advised that [redacted] has already processed the refund back to her [redacted] ending in [redacted] which is the credit used when she submitted her reservation. If [redacted] is requesting any other compensation she will need to contact the airline directly.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
One Travel is unethical and has major flaws on their website and with their customer service. I purchased a ticket on their website and there was absolutely no indication that the ticket was non-refundable prior to purchasing. Attached is a snapshot (example) of what I saw before I purchased the ticket. If you look at the webpage, after selecting flights, the top right corner of the page says "[redacted]" in RED. This was the first indication to me that the ticket was refundable if cancelled within 4 hours. Also provided in the snapshot is additional information provided on the web page prior to purchasing that supports my understanding that the ticket was refundable.Additional information provided on the same web page (after flights are selected) can be found under the Fare Rules (see attached). Number 1 of the Fare Rules states: Book with Confidence: "[redacted]". The details for the Fare Rules do mention certain restrictions, however there is no specific mention that Caribbean Airlines tickets are non-refundable, only certain low cost airlines. What does that really mean to a customer? Which airlines are low cost airlines? It is very ambiguous and misleading.One Travel mentioned in their response that “[redacted]” Once again, how does this translate to a customer? “[redacted]” does not specify if the tickets I purchase are included or not included in that clause, which is once again very misleading.One Travel indicated that “[redacted]”. I am in no way responsible for any such penalties because of the multiple places on their website which indicated that the ticket was fully refundable within 4 hours.As mentioned previously, my credit card payment was stopped and the ticket has not been paid since One Travel’s handling of this transaction has proven to be questionable and unethical. The problem here is two fold: (1) One Travel's website led me to believe that my ticket was fully refundable within 4 hours of purchase (as shown in attachments).(2) One Travel's customer service aroused my suspicion when I attempted to cancel the ticket by phone within 15 minutes (within the stated 4 hour window) from the purchase and they had me on hold for over an hour!!! It was easy to purchase the ticket online, but extremely difficult to get someone to assist by phone with the cancellation. Since the date of purchase, I have made multiple attempts to cancel the booking via email and telephone and am not willing to spend another hour on hold waiting for their inadequate cancellation department.I am once again requesting that One Travel cancel and remove my booking from their system and this will in turn resolve the dispute I opened with my credit card company. Please assist in getting this matter resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The phone call was made on the 5/**/16 from the phone number ###-###-#### at approximately 8:00 PDT. The amount was charged to the credit card ending in [redacted]. Charges were made that same day. I'm completely unsatisified that you guys were unable to fix my problem. I was however able to work out something with the airline directly, and they did a much better job at customer support. I suggest looking into why you guys cannot find my transaction, and please note I will never use your service again. I can't trust you to uphold your end of the deal. As far as I'm concerned you stole $500 from me by charging me for something I never received. I payed that fee over again to airline in order save the rest of the ticket money. That being said it is not worth my time to pursue this anymore as I was able to get the bulk back from [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]Booking Number [redacted] and [redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced...
booking number. In the complaint [redacted] states that he was overcharged and is requesting a refund for the difference.Based on the receipts he provided the hotel did charge a rate of $43.63 which was the base fare and did not include state and local taxes.We would like to advise the Better Business that as a gesture of goodwill the following refunds were processed for our service fee.The credit may take up to 14 business days to appear on his credit card statement. We regret any confusion encountered by [redacted] but no further refund will be offered based on the information he provided.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Mediator, while I do appreciate that the business is trying to help (after such a long delay) to get me some refund, I don't understand why the amount is only $472.40.My first ticket price was $1175 that I paid to cheaoair. then I had to buy another ticket with $1710 from cheapoair for no good reason.I should get the refund of $1710, not $472.40.If not $1710, then I should at least get the price of my original ticket back which we never even used ($1175). $472.40 is totally unacceptable. I don't understand why they are mentioning that price after all these months.Please consider my request.Thanks,[redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted] [redacted]
[redacted]
Dear
Sirs:
This
is in response to the latest rebuttal we received regarding the above
referenced booking numbers. [redacted]
is requesting a refund of fees charged when he cancelled the airline
reservations booked on our website.
In
our previous responses we have shown that in our terms and conditions that [redacted] agreed to we do show the fees incurred for cancellation. [redacted] had
three reservations with us. Two were cancelled for a $75 fee each. As we
previously advised your office, one of the reservations was charged $200 in
error and [redacted] was offered the refund of $125. Because he had disputed
the charge nothing could be done until the dispute was resolved. The disputes have been investigated by his
credit card company and they have determined that the charges are valid. We can now process the refund of $125. No
other refund will be offered.
We
appreciate the time and attention your office has given to this matter. We ask
that the matter now be closed.
Sincerely,
Karen
R[redacted]
Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
All I've seen from cheapoair is deferrals of consumer service responsibility and negation of the 24hr refund/replace policy. It must be common practice to ignore the requests for attention until after the 24hrs is over. I want my fair treatment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
July *, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:...
This
is in response to the complaint we received regarding the above referenced booking
number. In his complaint [redacted] is
requesting a refund for $750.00 he was charged to change his reservation.
Prior
to submitting his reservation he stated that he had read and understood our
Terms and Conditions. Listed in our
Terms and Conditions “All airline tickets are 100%
non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline
penalties and any fare difference.
On May
**, 2015, [redacted] called to change his reservation. Our records indicate that
he requested that his return date be changed to June [redacted]. Prior to making any changes to his
reservation an email authorization was sent (see attachment). Once authorization was received (see
attachment) the new flights were confirmed and his original ticket was exchange
and his credit card was charged.
It was not until June [redacted] twelve days after approving
the changes that [redacted] contacted our customer service department advising
that the return flight should have been for July not June.
We regret any confusion encountered by [redacted] but no refund
will be offered based on the above information.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:This is in response to the latest rebuttal we received regarding the above referenced booking number. In the original complaint [redacted] requested a refund for airline tickets he purchased on our website. In one of our previous replies we have forwarded your office a copy of the payment page that [redacted] filled out. It clearly states that the tickets are nonrefundable and nonchangeable. This information was shown to [redacted] before he chose to purchase the tickets. We appreciate the time and attention your office has given to this matter. With no further information to be offered we ask that this matter now be closed. Sincerely,Karen R[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am extremely unsatisfied with CheapoAir's response to my complaint and after talking with the Revdex.com, I have been advised to file a formal/legal complaint with the American Society of Travel Agents. I highly recommend that anyone who might be considering using CheapoAir for future travel consider my situation and the lack of clarity and poor customer service I received from them. I would hate to see someone else loose out on so much money and spend so much time trying to reach an agreement with a company who was not willing to work with their customers and try to make them happy.I appreciate all the help and support I was given from the Revdex.com throughout my experience!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]Dear [redacted]: This is in response to the rebuttal we received regarding the above referenced booking numbers. In his complaint [redacted] is stating that he was overcharged.We would also like to advise that [redacted] was contacted by one of our customer care managers who will be dealing directly with him regarding his concerns. We regret any confusion or frustrations encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
January **, 2016
[redacted] [redacted]
[redacted]
Dear [redacted]:
This is in response to
the rebuttal we received regarding the above referenced booking number. In his rebuttal [redacted] is requesting more information
as to why when he went to check his account he was advised it was invalid.
Based
on the information [redacted] provided, the account was created but
before it could be finalized he was required to provide more information.
Our customers are very important, but we can only ascertain that the information was not
provided so the process was not completed. We would like to inform to the
Revdex.com that when the customer contacted us, was assisted and informed about what might have happened and the information in reference to the changes he wanted to make were provided.
Also
as previously stated, the customer received a refund for the ticket purchased
and the account was created
We appreciate
the time and attention your office has given to this matter and kindly ask for
this case to be close.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not received the credit I was told I was getting. We are now 21 days into this and yes, I was told last week that I was getting a refund but I have NOT gotten that as of this morning. I've had many a credits come through Paypal and never had any issues until now. Paypal said they have not received the credit to post to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Cheapoair website indicating free cancellation within 24h it is on upper left side when flight selected. Since this complaint was made you removed the word ( free) and replace it with ( 24h cancellation ) with attachment some fees apply .Please refer to your old version flight selection page of your website .If there are any cancellation fees indicating on website prior of ticket purchasing please provide this page to your consumers is it $ 75.00 or $ 200.00 or whatever your agents decides .There is NO any amount specifying the cancellation fess , except the word fees and you just left it to your customers imagination .you indicated there will be a cancellation fees if ticket has been cancelled within 24h , which referring to airlines charges while all cancelled tickets within 24h were refunded in full by the airlines.when completing my cancellation with your agents what you call OTP they confirmed the charges of $ 200.00 or $ 75.00 is charged by the airlines and not the agency while the ticket amount in full was refunded back to my cc after few days .You mentioned on 09-**-2017 you are in process of refunding $ 125.00 for booking which was cancelled on 07-**-2017 in spite of your agent refusal to complete the cancellation without me accepting the charges of $200.00 which means I have NO way to get my airline ticket refund of 510.80 without paying you $ 200.00I have been purchasing my tickets, car rental ,hotel booking through your website for the last 15 years I have NO reference to my prior dealings ( cancellation ) it is clear that you have NO fixed and clear policy of EXTRA charging your customers till I bring it up and complain then you will reduce it from $ 200.00 to $ 75.00 .Consumers has NO choice except to accept what ever charges your agents come up with by so called OTP if not accepting your EXTRA charges No refund will be process. i
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
Dear [redacted]:This is in response to the latest rebuttal we received in our office regarding the above mentioned booking number. [redacted] has stated that the airline ticket her husband flew on was not purchased through our website and the changes made to his reservation were not done through our agency or with their authorization. We have advised your office that the airline reservation was booked on our website. The charge shows as [redacted] because that is how it was charged. If [redacted] received a confirmation at the time of booking the reservation for her husband it will show the CheapOair logo. The airline can also prove to her that the reservation came through our system. We also have the phone calls when [redacted] called and spoke with our agents and made changes to the reservation. After making the changes to both the outbound and the return flights [redacted] took the new flights, not the originally scheduled flights. That is why he flew home on May **, 2017 instead of the originally scheduled May **, 2017. As we advised your office, we have received notification that a dispute has been filed. At this time [redacted]’s concerns are being investigated by their credit card company. There is no additional information while the investigation is going on. When the investigation is completed [redacted] will be advised by their credit card company what they have found. We appreciate the time and attention your office has given to this matter. Thank youKaren R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the complaint we received regarding the above booking number. In her complaint...
[redacted] is requesting that her reservation be cancelled without being charged the cancellation fee. We have spoken with [redacted] and advised that a refund of the $50 USD charge is being processed. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
A website do not feel any sorry about that my account is invalid?After I registered my account, this web state my account number is nonexistence.
Now they fix this problem and do not mention anything about that.A web could make a customer's account to be invalid and do not take any responsibilities?and this web think they fix the account problem and pretend nothing happenrf? please answer this question and be honest.
my time is valuable ,but if this website refuse to answer this question, I will keep to fight for my rights.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is the type of response we fully expected to receive. All you really need to know about this company is that 291 Revdex.com complaints were filed in the last year. Those are just the people who thought to and took the time to file a complaint. How many others did Cheapoair mistreat? Five hundred? One thousand? More? God only knows.Ms. R[redacted]' response just stacks even more lies on the pack of lies we have already receive from the agents of this company. It would seem that being a good liar is a prime qualification to become employed at Cheapoair.Ms. R[redacted] claims that "[redacted] has been advised that he would need to provide copy of the passenger’s passport." This is a lie because no one has EVER said that to either me or my wife. We were repeatedly told by the dozen or so agents we spoke to (incluiding three supervisors) that this matter would be settled within 72 hours and that an agent would call us within that timeframe. Neither of these things ever happened -- all lies.Stating that we were told about the passport is just one lie. Another is that a passport is needed to rectify this problem. If that were the case, surely at least one of the dozen or so agents would have told us that, wouldn't you think? Of course you would.Now let's just say for the sake of argument that we were to make a photocopy of the passport's first page and send it to Cheapoair. What would happen next? We certainly can't tell from Ms. R[redacted] response because the sentence "[redacted] has been advised that he would need to provide copy of the passenger’s passport and once received as a courtesy a requested would be submitted to the airline for the name change" does not make any sense. It's not English. Either words have been mispelled or omitted or both.And besides, we have no reason to believe that anyone would act on this because saying so could very easily be, and most likely is, simply another lie. As a matter of fact, perhaps the only truthful statement we have received from Cheapoair came from the last agent we spoke to who told us that the reason no one has acted on our request is that there is too much time left before the flight takes off -- others have higher priority with Cheapoair. Notice that if this statement is true then Ms. R[redacted] claiming that the reason is that they haven't recieved a copy of the passport is obviously a lie.As we stated in the original complaint, if the passenger is unable to baord the plane because CHeapoair refused to act then we expect Cheapoair to reimburse us the cost of the ticket.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
May **, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:...
This
is in response to the complaint we received regarding the above reservation. In the complaint [redacted] states she has
not received her refund in the amount of $407.20, since the airline had
cancelled her flight.
Please
see the attached screenshot of our Refund Page below, showing the balance due
was processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, [redacted].
The
credit may take up to 14 business days to appear on her credit card
statement.
We
regret any confusion or frustrations [redacted] encountered and we appreciate
the time and attention your office has given this matter.
Sincerely,
[redacted]