Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.First of all CheapOAir made ZERO contact with United airlinesI myself made the contact and the arrangements after being on the phone and messaging over a dozen reps from CheapOAir (only to get no where)Not only did COA have different stories from their reps they also ups old me on travel insurance as well, claiming if I bought more insurance that I would be free to change my flight dateAfter United had resolved my situation was when I got a call from coa concerned that I hadn't checked into my flightThey informed me that I would need to contact travel claims online in regards to swapping dates etcwhen I bought the ticket next to travel protection it stated in case you need to cancel your flight or move the date, hence the reason for my purchaseBut the travel insurance does not allow any of those things unless there is a sickness or deathMy main concern is COA, stating of I cancel my flight I'd get a credit of pretty much what my flight costed, I thought finally we are getting somewhere! But they starte, if you cancel the flight we will credit you $for future use to cancel the flight is $and when you would like to fly again and use said credit we charge a $rebooking fee basically giving me $backOr the y could swap the flight for me and it would be $total plus what I have paid and the travel protection they sold meI am outraged that this is a professional businessTheir reps were upset I could not understand them when they have such thick Indian accents making it hard to do soI will not settle for less than full reimbursement from coa and their travel protection (which I was already told I would be getting that refunded to me in full) they did not handle my flight through United, I did! They were zero helpI wasted days straight non stop calling several times a day totaling well over 6hours on the phone.I have attached just a few documents were people have also been scammed, as well as a conversation with a rep showing the $cancel fee, credit, then pretty much my whole credit being wiped away when I go to use said credit if you look at the other other gentlemans attachment you will see a similar story as well, they kept trying to get more and more money from me every time I calledAs stated speaking to a rep they sold me more travel protection claiming it would allow me to change my date with zero problemsWHICH WAS A LIE TO GET MORE MONEY FROM MESincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A website do not feel any sorry about that my account is invalid?After I registered my account, this web state my account number is nonexistence Now they fix this problem and do not mention anything about that.A web could make a customer's account to be invalid and do not take any responsibilities?and this web think they fix the account problem and pretend nothing happenrf? please answer this question and be honest my time is valuable ,but if this website refuse to answer this question, I will keep to fight for my rights In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal we received regarding the above referenced booking numbers In his complaint [redacted] is stating that he was overcharged.We would also like to advise that [redacted] was contacted by one of our customer care managers who will be dealing directly with him regarding his concernsWe regret any confusion or frustrations encountered by [redacted] and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are referencing the $for vouchers, however my issue was when calling them to get them it did not happen, and as a result I'm out both the tickets and voucher informationI will work on a credit card statement showing the charges to be providedI was told by their representative I'm out the ticket money and money charged for the vouchersThe total amount being $I already provided record of $of that purchase, which was not addressed in their emailWhat is being done to resolve the initial purchase? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number In his original complaint [redacted] is requesting a refund in the amount of $[redacted] noted in his rebuttal that his credit card company advised that the charges were validThis was their decision after their investigationHe has come back however asking once again for a refundWhen [redacted] went onto our website and submitted his reservation request he chose to have his seats pre-assignedHe then asked for seats with additional legroom It is common now for airlines to charge for both of these options He was quoted a price of $for seats for passengers plus an additional $for seats with additional legroom We later informed him that we were unable to confirm this type of seat on this return flight but his seats were confirmed for his outbound flightFor this he was charged $plus $39.80, instead of the original quoted amountWe regret any confusion encountered by [redacted] but due to the information shown above, no refund can be offeredWe appreciate the time and attention your office has given this matter and request that this matter be closed Sincerely,Karen R***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You keep answering the same thing without actually answering the complaitHiding behind terms and conditions is not a proper solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December **, [redacted] ** [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal we received regarding the above reservation In her complaint [redacted] states that she has never used CheapOair website before and should not be billed for someone she does not know We would like to advise that we consider the dispute closed and no further action will be taken We have requested that all her information be deactivated from our data base We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, But I still waiting for my money to be reinverst to me .I will also like to highlight the lack of customer service and professionalism of the employees of Cheapoair apparently they take a chunk of commision from the people they ripoff Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not provided the correct information from the representative initially The ticket was purchased online using a mobile device with the idea that free cancellation was applicable Never was a icon clicked to show what "free cancellations" meant nor do I see any attachments ,as specified in the response, showing that was the case Nor do I see an image, as specified, of the actual policy stating all tickets are non-refundableAll these terms are hidden items that the consumer is not privy tooAnd for someone who has never used your site a little more time in showing the facts should be thereI have used other sites that clearly show the cancellation period on the screenThis prior experience lead me to believe these were refundable tickets There has not been any consistently with this whole experience and yet I am still being denied all finds that I surrender to [redacted] immediately after seeing the flight and believing that free cancellation meant such I feel wronged and that something should be done, even as only a courtesyI understand that a full refund may not be applicable, however, I feel receiving a credit for the change fee is suffice especially since all the transactions are required to go through [redacted] not American AirlinesThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting compensation since was given incorrect information from [redacted] *** Prior to submitting her reservation [redacted] was advised “Passport / Visa: For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas, Schengen Visas and all other entry permitsYour passport must be valid for months after your return dateWhile sometimes we may be able to assist with visa and passport information, it is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transitPlease note, a roundtrip or ongoing ticket may be required for certain international citiesIf you are traveling one way, please verify with the airline or Consulate General to prevent any issues at time of boardingClick here for visa information to the country you are traveling” Once she clicked on the link we provided she was requested to complete the information needed (see attachment) Based on the information she provided our customer care agent she holds a passport issued by the People’s Republic of China and as you can see a transit visa is required to travel via Germany We regret any confusion encountered by [redacted] but no refund will be offered based on the above information We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
[redacted] [redacted] [redacted] ** [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above booking number In the complaint [redacted] is requesting confirmation for her travel in August I have enclosed a copy of her booking confirmation As you can see she is departing Miami on August 22nd and returning back to Miami on August 29th In her complaint Ms Huerta stated that when she went onto [redacted] website they also confirmed that her return flight is confirmed for August 29th As to why when she tried to confirm her seats [redacted] shows that her return flights for August [redacted] she and she will need to contact the airline since this is a problem with their system We are sorry for any inconvenience [redacted] encountered and we appreciate the time and attention your office has given this matter Sincerely, Karen R [redacted] Customer Service Manager
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received for the above referenced booking number In her complaint [redacted] is requesting that she be allowed to change her reservation at no cost On August *, 2015, [redacted] called our customer care department requesting a reservation from Newark, New Jersey to Buffalo, New York The dates requested were to depart on August [redacted] and to return August [redacted] at a rate of $ The agent then asked if she could be flexible with her dates She was offered flights departing August [redacted] returning on August [redacted] at a rate of $which she accepted Prior to submitting her reservation she was advised all airline tickets are 100% non-refundable and non-transferableIf she wanted to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to airline penalties and any fare difference We regret any confusion encountered by [redacted] but if she wishes to change her reservation she will be subject to all airline penalties and fare difference Sincerely, Karen R***Customer Service Manager [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint he states that his complaint is not about the airlines, but of the information received from our agent We will like to inform to the Revdex.com that as a travel agency, we have to follow the airlines terms and policies and are aware that tickets have a validity of one year from the date they are issuedWe must follow the airlines guidelines since we are representing them When he contacted us on May ***, to change the ticket for July, [redacted] was informed not only that the ticket was not valid after May ***, but he also had to pay the change fee again and he stated that he was not advise of this information which was sent on the email sent after the confirmation of the changes made on January **, (please find attached screenshot of email).: “Above changes are not confirmed until finalized by the airlineIf there are any restrictions, updates, or concerns from the airline, we will contact you via email or phonePlease be advised once the above itinerary is exchanged, tickets are NON TRANSFERABLE and NON REFUNDABLEIf you would like to make any further changes to the new itinerary after your new tickets are issued, you will be responsible for any additional penalties, fare difference and fees” Before giving any information to a customer related to changes, cancellations, refunds, future credit, our customer care agents read the fare rules of the ticketsBased on the airlines policy listed under fare restrictions the “MAXIMUM STAY FOR ROUND TRIP FARES TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN MONTHS AFTER DEPARTURE FROM FARE ORIGIN” In other words he had to return no later than May *, This information is also listed in our Terms and Conditions CHANGES TO FLIGHTS ALREADY PURCHASED “Any and all changes made to the itinerary are restricted and are subject to airline fare rules” The ticket is non refundable and we are tide by the airlines rules on this fare, [redacted] is requesting a refund on a nonrefundable ticket and all payments went to the airline We are requesting that this complaint be closed since as you can see the agent booked the return for the maximum time allowed by the airline We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
April **, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above reservation In his complaint [redacted] is requesting a refund in the amount of $he was charged for our Travel Assist Program On April **, 2015, we were notified by his credit card company that a dispute had been received in the amount of $ We would like to advise the Better Business Bureau that his credit card company has been advised that the dispute would be accepted and his credit is valid We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given this matter Sincerely, [redacted]
June **, Better Business Bureau [redacted] ** [redacted] RE: [redacted] /Rebuttal Case [redacted] Booking Number [redacted] , [redacted] , and [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above reservation In his complaint [redacted] is requesting compensation since his reservation was marked as a possible fraud so no tickets were issued When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them, please understand this is done not only to protect the credit card holder but also CheapOair To ensure that his credit, debit or charge card is not being used without his consent it may be flagged as a possible fraud booking [redacted] was requested to please contact our Credit Card Verification Department Listed in our Terms and Conditions all offers, prices, and conditions of sale may be subject to: Change without notice Advance purchase, eligibility, seating, or other limitations Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or Other conditions/restrictions When [redacted] contacted CheapOair he was informed that due to the delay in issuing his tickets based on the above information the fare he requested had expired, that the flights could be confirmed but at the higher rate It was at this time [redacted] requested that his reservation be cancelled We regret any confusion encountered by [redacted] but no compensation will be offered since the reason his tickets could not be issued was due to his credit card company not being able to verify the information and that prices may change without notice We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal we received regarding the above booking number In the complaint [redacted] is requesting confirmation for her travel in August We have already provided a copy of her booking confirmation which confirmed that she was departing Miami on August [redacted] and returning back to Miami on August *** [redacted] stated that when she went onto [redacted] website they also confirmed that her return flight is confirmed for August *** As to why when she tried to confirm her seats [redacted] shows that her return flights are for August *** As advised she will need to contact the airline since this is their system error We are sorry for any inconvenience or frustration [redacted] encountered and are requesting that this complaint be closed since there is no error on our part We appreciate the time and attention your office has given this matter Sincerely, Karen R [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is obviously clear that Karen the customer services manager prefers to be smart rather than to be honestOn contrary to her poor analysis, her bad comments and her wrong decision, the concern department who knew that there was a mistake that has to be handled professionally, wrote to inform me that the refund of the disputed amount was processed and is going to be credited to my account in days as per the attached emailI have no further claim to this complaintThanks to those who have been part of the solution and many thanks to you all for fighting hardly against customer abuses Best Regards] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] *** [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states that she has not received her refund Based on the information we received from [redacted] :Thank you for contacting [redacted] Airways [redacted] *** We regret any confusion encountered by [redacted] no refund will be offered since we were advised that [redacted] has already processed the refund back to her [redacted] ending in [redacted] which is the credit used when she submitted her reservation If [redacted] is requesting any other compensation she will need to contact the airline directly.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager [redacted]
Revdex.com:reference to my complaint ID [redacted] , I have several contacts with the company by emails and chatting on line The last email: [redacted] *** [redacted] [redacted] *** [redacted] Before the last email: [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.First of all CheapOAir made ZERO contact with United airlinesI myself made the contact and the arrangements after being on the phone and messaging over a dozen reps from CheapOAir (only to get no where)Not only did COA have different stories from their reps they also ups old me on travel insurance as well, claiming if I bought more insurance that I would be free to change my flight dateAfter United had resolved my situation was when I got a call from coa concerned that I hadn't checked into my flightThey informed me that I would need to contact travel claims online in regards to swapping dates etcwhen I bought the ticket next to travel protection it stated in case you need to cancel your flight or move the date, hence the reason for my purchaseBut the travel insurance does not allow any of those things unless there is a sickness or deathMy main concern is COA, stating of I cancel my flight I'd get a credit of pretty much what my flight costed, I thought finally we are getting somewhere! But they starte, if you cancel the flight we will credit you $for future use to cancel the flight is $and when you would like to fly again and use said credit we charge a $rebooking fee basically giving me $backOr the y could swap the flight for me and it would be $total plus what I have paid and the travel protection they sold meI am outraged that this is a professional businessTheir reps were upset I could not understand them when they have such thick Indian accents making it hard to do soI will not settle for less than full reimbursement from coa and their travel protection (which I was already told I would be getting that refunded to me in full) they did not handle my flight through United, I did! They were zero helpI wasted days straight non stop calling several times a day totaling well over 6hours on the phone.I have attached just a few documents were people have also been scammed, as well as a conversation with a rep showing the $cancel fee, credit, then pretty much my whole credit being wiped away when I go to use said credit if you look at the other other gentlemans attachment you will see a similar story as well, they kept trying to get more and more money from me every time I calledAs stated speaking to a rep they sold me more travel protection claiming it would allow me to change my date with zero problemsWHICH WAS A LIE TO GET MORE MONEY FROM MESincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A website do not feel any sorry about that my account is invalid?After I registered my account, this web state my account number is nonexistence Now they fix this problem and do not mention anything about that.A web could make a customer's account to be invalid and do not take any responsibilities?and this web think they fix the account problem and pretend nothing happenrf? please answer this question and be honest my time is valuable ,but if this website refuse to answer this question, I will keep to fight for my rights In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal we received regarding the above referenced booking numbers In his complaint [redacted] is stating that he was overcharged.We would also like to advise that [redacted] was contacted by one of our customer care managers who will be dealing directly with him regarding his concernsWe regret any confusion or frustrations encountered by [redacted] and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are referencing the $for vouchers, however my issue was when calling them to get them it did not happen, and as a result I'm out both the tickets and voucher informationI will work on a credit card statement showing the charges to be providedI was told by their representative I'm out the ticket money and money charged for the vouchersThe total amount being $I already provided record of $of that purchase, which was not addressed in their emailWhat is being done to resolve the initial purchase? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number In his original complaint [redacted] is requesting a refund in the amount of $[redacted] noted in his rebuttal that his credit card company advised that the charges were validThis was their decision after their investigationHe has come back however asking once again for a refundWhen [redacted] went onto our website and submitted his reservation request he chose to have his seats pre-assignedHe then asked for seats with additional legroom It is common now for airlines to charge for both of these options He was quoted a price of $for seats for passengers plus an additional $for seats with additional legroom We later informed him that we were unable to confirm this type of seat on this return flight but his seats were confirmed for his outbound flightFor this he was charged $plus $39.80, instead of the original quoted amountWe regret any confusion encountered by [redacted] but due to the information shown above, no refund can be offeredWe appreciate the time and attention your office has given this matter and request that this matter be closed Sincerely,Karen R***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You keep answering the same thing without actually answering the complaitHiding behind terms and conditions is not a proper solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December **, [redacted] ** [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal we received regarding the above reservation In her complaint [redacted] states that she has never used CheapOair website before and should not be billed for someone she does not know We would like to advise that we consider the dispute closed and no further action will be taken We have requested that all her information be deactivated from our data base We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, But I still waiting for my money to be reinverst to me .I will also like to highlight the lack of customer service and professionalism of the employees of Cheapoair apparently they take a chunk of commision from the people they ripoff Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not provided the correct information from the representative initially The ticket was purchased online using a mobile device with the idea that free cancellation was applicable Never was a icon clicked to show what "free cancellations" meant nor do I see any attachments ,as specified in the response, showing that was the case Nor do I see an image, as specified, of the actual policy stating all tickets are non-refundableAll these terms are hidden items that the consumer is not privy tooAnd for someone who has never used your site a little more time in showing the facts should be thereI have used other sites that clearly show the cancellation period on the screenThis prior experience lead me to believe these were refundable tickets There has not been any consistently with this whole experience and yet I am still being denied all finds that I surrender to [redacted] immediately after seeing the flight and believing that free cancellation meant such I feel wronged and that something should be done, even as only a courtesyI understand that a full refund may not be applicable, however, I feel receiving a credit for the change fee is suffice especially since all the transactions are required to go through [redacted] not American AirlinesThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting compensation since was given incorrect information from [redacted] *** Prior to submitting her reservation [redacted] was advised “Passport / Visa: For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas, Schengen Visas and all other entry permitsYour passport must be valid for months after your return dateWhile sometimes we may be able to assist with visa and passport information, it is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transitPlease note, a roundtrip or ongoing ticket may be required for certain international citiesIf you are traveling one way, please verify with the airline or Consulate General to prevent any issues at time of boardingClick here for visa information to the country you are traveling” Once she clicked on the link we provided she was requested to complete the information needed (see attachment) Based on the information she provided our customer care agent she holds a passport issued by the People’s Republic of China and as you can see a transit visa is required to travel via Germany We regret any confusion encountered by [redacted] but no refund will be offered based on the above information We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
[redacted] [redacted] [redacted] ** [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above booking number In the complaint [redacted] is requesting confirmation for her travel in August I have enclosed a copy of her booking confirmation As you can see she is departing Miami on August 22nd and returning back to Miami on August 29th In her complaint Ms Huerta stated that when she went onto [redacted] website they also confirmed that her return flight is confirmed for August 29th As to why when she tried to confirm her seats [redacted] shows that her return flights for August [redacted] she and she will need to contact the airline since this is a problem with their system We are sorry for any inconvenience [redacted] encountered and we appreciate the time and attention your office has given this matter Sincerely, Karen R [redacted] Customer Service Manager
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received for the above referenced booking number In her complaint [redacted] is requesting that she be allowed to change her reservation at no cost On August *, 2015, [redacted] called our customer care department requesting a reservation from Newark, New Jersey to Buffalo, New York The dates requested were to depart on August [redacted] and to return August [redacted] at a rate of $ The agent then asked if she could be flexible with her dates She was offered flights departing August [redacted] returning on August [redacted] at a rate of $which she accepted Prior to submitting her reservation she was advised all airline tickets are 100% non-refundable and non-transferableIf she wanted to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to airline penalties and any fare difference We regret any confusion encountered by [redacted] but if she wishes to change her reservation she will be subject to all airline penalties and fare difference Sincerely, Karen R***Customer Service Manager [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint he states that his complaint is not about the airlines, but of the information received from our agent We will like to inform to the Revdex.com that as a travel agency, we have to follow the airlines terms and policies and are aware that tickets have a validity of one year from the date they are issuedWe must follow the airlines guidelines since we are representing them When he contacted us on May ***, to change the ticket for July, [redacted] was informed not only that the ticket was not valid after May ***, but he also had to pay the change fee again and he stated that he was not advise of this information which was sent on the email sent after the confirmation of the changes made on January **, (please find attached screenshot of email).: “Above changes are not confirmed until finalized by the airlineIf there are any restrictions, updates, or concerns from the airline, we will contact you via email or phonePlease be advised once the above itinerary is exchanged, tickets are NON TRANSFERABLE and NON REFUNDABLEIf you would like to make any further changes to the new itinerary after your new tickets are issued, you will be responsible for any additional penalties, fare difference and fees” Before giving any information to a customer related to changes, cancellations, refunds, future credit, our customer care agents read the fare rules of the ticketsBased on the airlines policy listed under fare restrictions the “MAXIMUM STAY FOR ROUND TRIP FARES TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN MONTHS AFTER DEPARTURE FROM FARE ORIGIN” In other words he had to return no later than May *, This information is also listed in our Terms and Conditions CHANGES TO FLIGHTS ALREADY PURCHASED “Any and all changes made to the itinerary are restricted and are subject to airline fare rules” The ticket is non refundable and we are tide by the airlines rules on this fare, [redacted] is requesting a refund on a nonrefundable ticket and all payments went to the airline We are requesting that this complaint be closed since as you can see the agent booked the return for the maximum time allowed by the airline We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
April **, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above reservation In his complaint [redacted] is requesting a refund in the amount of $he was charged for our Travel Assist Program On April **, 2015, we were notified by his credit card company that a dispute had been received in the amount of $ We would like to advise the Better Business Bureau that his credit card company has been advised that the dispute would be accepted and his credit is valid We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given this matter Sincerely, [redacted]
June **, Better Business Bureau [redacted] ** [redacted] RE: [redacted] /Rebuttal Case [redacted] Booking Number [redacted] , [redacted] , and [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above reservation In his complaint [redacted] is requesting compensation since his reservation was marked as a possible fraud so no tickets were issued When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them, please understand this is done not only to protect the credit card holder but also CheapOair To ensure that his credit, debit or charge card is not being used without his consent it may be flagged as a possible fraud booking [redacted] was requested to please contact our Credit Card Verification Department Listed in our Terms and Conditions all offers, prices, and conditions of sale may be subject to: Change without notice Advance purchase, eligibility, seating, or other limitations Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or Other conditions/restrictions When [redacted] contacted CheapOair he was informed that due to the delay in issuing his tickets based on the above information the fare he requested had expired, that the flights could be confirmed but at the higher rate It was at this time [redacted] requested that his reservation be cancelled We regret any confusion encountered by [redacted] but no compensation will be offered since the reason his tickets could not be issued was due to his credit card company not being able to verify the information and that prices may change without notice We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal we received regarding the above booking number In the complaint [redacted] is requesting confirmation for her travel in August We have already provided a copy of her booking confirmation which confirmed that she was departing Miami on August [redacted] and returning back to Miami on August *** [redacted] stated that when she went onto [redacted] website they also confirmed that her return flight is confirmed for August *** As to why when she tried to confirm her seats [redacted] shows that her return flights are for August *** As advised she will need to contact the airline since this is their system error We are sorry for any inconvenience or frustration [redacted] encountered and are requesting that this complaint be closed since there is no error on our part We appreciate the time and attention your office has given this matter Sincerely, Karen R [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is obviously clear that Karen the customer services manager prefers to be smart rather than to be honestOn contrary to her poor analysis, her bad comments and her wrong decision, the concern department who knew that there was a mistake that has to be handled professionally, wrote to inform me that the refund of the disputed amount was processed and is going to be credited to my account in days as per the attached emailI have no further claim to this complaintThanks to those who have been part of the solution and many thanks to you all for fighting hardly against customer abuses Best Regards] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] *** [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states that she has not received her refund Based on the information we received from [redacted] :Thank you for contacting [redacted] Airways [redacted] *** We regret any confusion encountered by [redacted] no refund will be offered since we were advised that [redacted] has already processed the refund back to her [redacted] ending in [redacted] which is the credit used when she submitted her reservation If [redacted] is requesting any other compensation she will need to contact the airline directly.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager [redacted]
Revdex.com:reference to my complaint ID [redacted] , I have several contacts with the company by emails and chatting on line The last email: [redacted] *** [redacted] [redacted] *** [redacted] Before the last email: [redacted] [redacted] [redacted] ***