*** *** ***
Dear *** ***: This is in response to the complaint we received regarding the above booking number In his complaint *** *** is requesting a total refund in the amount of $for an airline ticket purchased through our websiteWe have confirmed with *** ***
that he was charged $The airline has advised us that they are refunding $ We are processing a refund of which would make the total refund of $We regret any confusion or frustration encountered by *** *** With the terrible hurricanes affecting travel it took some time for the airline to be able to get back to business and authorize the refundWe appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** *** *** ***
*** This is in response to the complaint we received regarding the above referenced booking number. In his complaint *** *** is requesting a refund for a
non-refundable ticket he purchased via our on line website since he did not have the proper documents required.On November ***, *** *** or someone on his behalf went on our website and submitted a round trip reservationThe reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Since it is virtually impossible to list all *** and Entry requirements based on the passport and country we advise in our Terms and Conditions “*** and Entry Requirements All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or enteringReliable information regarding *** and passport requirements can be found by clicking this link ***Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destinationTraveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific countryInformation if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility”.We would like to advise the Revdex.com that on February ***; we were notified by his credit card company that a dispute had been received.*** *** *** ** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Please understand that we are not investigating her claim, this process is being handled by his credit card company and they are the ones who will determine the outcome.We regret any confusion encountered by *** *** but until his credit card company completes their research no further action can be taken on our part.We appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund for the fees involved in correcting the name on an airline ticket purchased through our websiteOn February
**, *** *** or someone on his behalf went onto our website and submitted a reservation request He entered the names of all eight passengers and agreed to our terms and conditionsBefore clicking the link to purchase the tickets he was asked to once again review the name of the passengers to be sure they were correctAfter the tickets were issued and *** *** received an email confirmation we received a call to our offices stating that a correction had to be made to one of the passenger’s namesThe caller was advised that there would be a fee of $USD He authorized the charge and a new ticket was issued Due to the information shown above we must advise your office that no refund will be offeredWe appreciate the time and attention your office has given to this matterThank youRuben B***VP of Global Customer Service
*** * ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear Yepeng Z***:This is in response to the rebuttal we received regarding the above booking number On September ***, *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Listed in our Terms and Conditions under “Our Fees” we advised that in order to cancel a reservation we charge a service fee of $per ticket, in this case instead of charging *** *** $he elected to only charge her $100.00.When she was ready to use her credit she would be required to pay the airline penalty of $per person plus any applicable fare difference Please understand we do not set airline policies We are not authorized to waive or ignore any airlines rules or restrictions.She also stated in her rebuttal that she is in the process of filing a claim with the insurance company Again please understand we have no control as to what documents are needed by TripMate to complete her claim.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** *** *** *** ***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above referenced booking
numberIn the complaint she is requesting a refund for baggage fees she was required to pay to pay the airline *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she read and understood our Terms and Conditions Listed in our Terms and Conditions:BAGGAGE POLICY AND FEES: “if you have excess baggage, you will have to pay any excess baggage fee assessed by each airlineMost airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costsTo find the baggage fees for each airline, please visit our Baggage Fees pageBaggage fees range from $up to $or more depending on the size and weight of the bag and is per checked bagThese fees are to be paid directly to airline upon using such serviceWe make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on checked baggage”We regret any confusion or frustration encountered by *** *** but no refund will be offered based on the above information and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above
referenced booking numberIn the complaint *** *** is looking for a refund for airline tickets purchased through our website due to a cancellation by the airline We have contacted *** *** for additional informationThis has all been forwarded to the airline with his request for a refundOnly the airline can authorize a refund from their company.Unfortunately it can take some timeThey have shown that they have received the request and are now researching the informationWe will continue to follow up until we receive their responseIt should be just a few more weeksWe regret any inconvenience or frustration encountered by *** *** but appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
*** *** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear Sirs:This is in response to the complaint we received regarding the above booking numberIn the complaint
*** *** is requesting that she be allowed to utilize her vouchers.We would like to advise the Revdex.com that after researching her concerns we would like to advise the following.That on May *** ** *** did not contact our customer care department to cancel her reservation.We at CheapOair do not issue ticket vouchers Based on the rules set by the airline we can only advise a credit with *** Airline and subject to an airline penalty of $per person plus any applicable fare difference.Could not locate the $she was charged for the travel vouchers.Based on the above finding, *** *** will need to provide any written information regarding the travel vouchers, and verification that she was advised that her travel voucher was valid from one year from the date of travel.This information can either be emailed to *** or faxed to ###-###-#### Attn: ***.We regret any confusion encountered by *** *** but no further action can be taken until further information is received and verified.Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** *** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund airline tickets he purchased on our websiteOn August **, 2017,
*** *** or someone on his behalf went on our website and submitted two reservations, one for travel from Detroit to FtLauderdale and another from FtLauderdale back to Detroit, for two passengers The reservations were booked without the assistance of one of our Customer Service agentsIt is the responsibility of the person making the reservation to make sure they read all necessary and important information He was advised at the time that the ticket were nonrefundableDue to the hurricanes that affected so many areas several months ago, *** *** has chosen to cancel his plans At the time he purchased his tickets he agreed to our terms and conditions which state that not all tickets are changeable and that if the airlines allow changes they charge a fee, generally between $150-$per ticket and then add any difference in the fare We have sent *** *** an email suggesting that he contact both airlines and request that they allow him to put his tickets toward future travel without any change fee We cannot waive or ignore the rules set by the airlinesWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Hi I spend USD on this flight and I didn't get my full amount back as promised instead they gave me flying credits with west jet that too of just USD flying credit so to use that I have to fly with them but this is not what I paid them After my complaint I called them again and they again made me wait and didn't give me my money backThis is causing me so much mental anguish and stressPlease check the receipt of my payment and there email stating that I will get my credit of USDI want my full refund in the form of flying credit of USD or full refund on my card of USD. Thanks for understanding, Sincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to the
complaint we
received regarding the above referenced booking
number. In his complaint he is requesting a refund for our
service fee he was charged when cancelling his reservation
Prior to submitting the
reservation he stated that he had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions under Our Fees and Exceptions she was informed the following:
Per-passenger, per-ticket fees
Agent Assisted Cancellation
Cancellation requested within hours of booking (USA Web-sites
(Only)
Domestic $
International: $
Business and First Class: $
Before the reservation
was cancelled the following email was sent;
This is not a confirmation that
your ticket is refundable or will be refundedAfter we've received your One
Time Password ***
Dear *** ***
We've received your cancellation request for
booking (#***) for passenger(s):
Name :*** ***
Your cancellation is NOT COMPLETEBefore your cancellation can be
processed, you must either:
• Visit Our Website: Our self-help tool will
guide you through the cancellation process by using the link and one-time
password provided below.
• Call Customer Care: A representative will ask
you for a one-time password in order to
complete your cancellation
Your one-time password is provided belowCall us at:
Within
U.S###-###-#### toll free 24/
Outside
U.S###-###-####
Once you've completed your cancellation, you will be eligible for a
potential refund of $380.71, subject to validation and approval from the
airline(s)You will receive a confirmation of the final amount within hours
Please note, the original service fee remains
non-refundable
A $cancellation fee will be charged on the
account you provided, once the cancellation is confirmed
While we make every attempt to credit your
refund to you as quickly as possible, in some cases it may take up to two
billing cycles to reflect on your bank statement.
Thank you,
CheapOair.com Customer Service
We regret any confusion
encountered by *** *** but no refund will be offered since this information
was provided prior to submitting his reservation
We appreciate
the time and attention your office has given to this matter and consider this
complaint closed
Sincerely,
Karen R***
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This answer is unbelievable to me. We WERE aware that that there was a code share between Rwanda Air and Precison Air operated by Kenya Air. We were getting ready to leave Kilgali on Rwanda Air and tried to get a boarding pass for the leg from Nairobi to Kilimanjaro we were told that they were not NOT PARTNERS and that they could not issue us a boarding pass. The customer service rep for Rwanda Air was very helpful, unlike the rep from *** who refused to help, would not give us his name, and would not let us speak to a supervisor The Rwanda Air rep told us we would have to go to Precision Air in Nairobi and try there. We flew to Nairobi and had a very tight connection but made it to the desk with our confirmation from One Travel. Our names did not appear on their manifest and they would not honor our confirmation with One Travel because Rwanda Air is not a partner with Precision Air. We tried to buy a ticket but the flight had boardedShouldn't a" travel" company know which airlines are partners? MeR*** then says that there will be no refund because we purchased our return tickets from KLM and not from them! Really??? Why would we ever do business with this company again??? The treatment we received by their "customer servicer" rep was reprehensibleWe are retired - this was the trip of a lifetime - which cost us an additional $12,000!! When I filed a complaint originally, I got a response from Gia Trumpler saying that this flight still appeared on the their website and was valid - WRONG!! If you try to book that exact flight you get a response that there are no carriers for this route! I'm guessing that this is an exercise in futility and One Travel will continue with business as usual.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number
In her complaint *** *** is requesting a refund for a non-refundable ticket she purchased via our online website.On December ***, *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she had read and understood our Terms and Conditions Listed in our Terms and Conditions Once a ticket is issued most airline tickets are 100% non-refundable and non-transferablePlease understand we do not set airline rules or restrictions and are not authorized to waive or ignore any airline policiesIn this case in order to make changes to the reservation airline penalties and any fare difference will apply In her complaint *** *** stated that she had filed a dispute with her credit card company Please understand that we are not investigating her claim, this process is being handled by her credit card company and they are the ones who will determine the outcome.If the reservation has not been cancelled she will need to contact our customer care since writing authorization is required before any reservation can be cancelled We regret any confusion encountered by *** *** but until her credit card company completes their research no further action can be taken on our part.We appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
June **,
RevDex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Rebuttal Case ***
Booking Number ***
Dear *** ***:
This is in
response to the rebuttal we received regarding the above reservation. In his complaint *** *** is requesting
compensation since his reservation was marked as a possible fraud so no ticket
was issued
As previously
stated in our 3rd rebuttal response, when certain transactions are
determined to be high risk by our systems, we will not process such
transactions unless our credit card verification team has determined that it's
safe to process them, we not only need to protect the company, but also the
credit card holder, we need to verify we are charging the correct customer, the
correct credit card and that the customer authorized this charge
We
provided few examples of why a
credit card requires verification when the request is confirmed and submitted
for ticketing:
1. International travel origination
2. departing within hours
3. the amount was over $
4. the passenger was not the credit card
holder
Of the
points we look for, the passenger fell into categories, having an
international flight and the booking was over $800.00, was for this reason that
we never charge the card
Also in
our previous responses, we provided screenshots of the emails we sent to *** *** at *** (email
address provided on the booking), asking him to contact us, a total of emails were sent between May ***- May ***
When *** *** arrived at the airport to check- in, he
was informed he had a valid reservation but the ticket had not been issued, it
was then he contacted our customer care department and our representative informed
that since verification was not completed the ticket was not issued. He would need to purchase his ticket directly
from the airlines since there was not enough time to issue his ticket for a
flight that was departing in the next two hours
We are
requesting that this complaint be closed since we have proven that we tried to
contact the customer several times informing about the credit card verification
process, when he contacted us from the airport our agent explained the reason
why the tickets were not issued and no charges were made to his cardNo
compensation will be offered to *** ***
Sincerely,
*** ***
*** *** ***
***
November
**,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
","sans-serif"">*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In his complaint *** ***
is requesting additional compensation since the meal provided by the airline was
not properly prepared
Prior
to submitting his reservation *** *** stated that he had read and
understood our Terms and Conditions which stated Please note your
seat, meals, frequent flyer & other special requests are a request only
The airline reserves the right to apply any revisions to the requested seat
allocation without notificationAll requests should be verified with the
AirlineWe do not guarantee you will be assigned the seat you have requested
We also do not guarantee that your meal, frequent flyer & other special
requests will be sent to and confirmed by the airlineIt is therefore
recommended you contact your airline directly to confirm these requests
We
regret any confusion encountered by *** *** but no further compensation
will be offered based on our Terms and Conditions and he will need to contact
the airline directly since they were the ones who did not properly prepare his
meal
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen
R***Customer
Service Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Justin B*** P.SThough I still find your policies ridiculous
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have not yet received the refund on my credit card and will not consider the matter resolved until that occurs
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced booking numberIn
the complaint she is requesting a refund for the service fee she was charged in order to cancel her reservation.On April ***, *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she had read and understood our Terms and Conditions under Our Fees and Exceptions.Per-passenger, per-ticket feesAgent Assisted CancellationCancellation requested within hours of booking (USA Web-sites (Only)Domestic $50International: $75Business and First Class: $75Prior to cancelling her reservation the following email was sent for her approval.This is not a confirmation that your ticket is refundable or will be refundedAfter we've received your One Time Password XXXXXXDear *** * ***, We've received your cancellation request for booking (#***) for passenger(s):Name :*** *** ***
Your cancellation is NOT COMPLETEBefore your cancellation can be processed, you must either:• Visit Our Website: Our self-help tool will guide you through the cancellation process by using the link and one-time password provided below.• Call Customer Care: A representative will ask you for a one-time password in order to complete your cancellationYour one-time password is provided belowCall us at: Within U.S###-###-#### toll free 24/7 Outside U.S###-###-####Once you've completed your cancellation, you will be eligible for a potential refund of $457.43, subject to validation and approval from the airline(s)You will receive a confirmation of the final amount within hoursPlease note, the original service fee remains non-refundable.A $cancellation fee will be charged on the account you provided, once the cancellation is confirmed.While we make every attempt to credit your refund to you as quickly as possible, in some cases it may take up to two billing cycles to reflect on your bank statement.Thank you,CheapOair.com Customer ServiceOne Time Password XXXXXXXXXXXX Please provide the agent with your OTP to cancel your booking Your OTP will expire in hoursWe regret any confusion or frustration encountered by *** *** but tur service fees are non-refundableWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi I received the response from Georgia G***, and Karen R***Ms R*** in her responds is pointing fingers on how its my responsibility to read the rules, And both Ms G***, and Ms R*** say I need to contact the airlines to resolve thisI attached a copy of my conformation page after booking though CheapoairIf you look at the writing in RED it says For changes to this itinerary please call US (Cheapoair) and according to this I can call 24/***A Cheapoair rep answered and when I explained about the cancellation I was told that It was nonrefundableI explained I did not want a refund I wanted to just change the flight to go else whereI was told I can't changeAs you can see I am being given the run-a-roundMs G***, and Ms R*** is telling me I have to contact the airline, and on their page its says to contact them to change my itineraryBecause of this mishap my wife and I bought more tickets with another airline in order to go on vacationI booked though Cheapoair, if the airline needs to be contacted Cheapoair should be contacting them to resolve this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don’t see the relevance of this dialogue, cheapaire is saying I tried canceling the tickets and was deniedThe right to do soInstead of charging my account the cost of tickets they should have charged me the cancellation fee and been done with thisThey went for the larger amount and refused my request and did knowingly that my creditors could only return funds with cancellation numberWhich makes this transaction disputable and fraudulent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April **,
RevDex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Rebuttal Case *** Booking
Number *** and ***
Dear *** ***:
This
is in response to the rebuttal we received regarding the above referenced booking
number
As
stated in our original response dated April *** on November **,
2014, *** *** or someone on her behalf went on our website and submitted
a round trip reservation from *** ***, *** *** to ***, ***. The reservation was
booked without the assistance of one of our Customer Service agents; it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any
and all changes made to the itinerary
are restricted and subject to airline penalties and
any fare difference.
Also
listed Changes to Flights Already Purchased “Any and all changes
made to the itinerary are restricted as well as subject to airline fare rules,
whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises
do not allow any date or name changes after the booking is completed”
Instead of changing her original
ticket and paying the airline change fees and fare difference ** ***
elected to purchase a one way ticket from *** to *** ***
In the email that was sent to *** *** from *** *** *** on February **, 2015, she was advised “that she
understood
that no other compensation would be offered on your bookingThat she had submitted
your receipt for the refund request of $I will be closing you case as
matter resolved”
The refund was processed on February
**, 2015.
We regret any confusion encountered by *** *** but no
further compensation will be offered based on the above information
We appreciate
the time and attention your office has given to this matter
Sincerely,
*** *** *** ***
*** *** ***
Dear *** ***: This is in response to the complaint we received regarding the above booking number In his complaint *** *** is requesting a total refund in the amount of $for an airline ticket purchased through our websiteWe have confirmed with *** ***
that he was charged $The airline has advised us that they are refunding $ We are processing a refund of which would make the total refund of $We regret any confusion or frustration encountered by *** *** With the terrible hurricanes affecting travel it took some time for the airline to be able to get back to business and authorize the refundWe appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** *** *** ***
*** This is in response to the complaint we received regarding the above referenced booking number. In his complaint *** *** is requesting a refund for a
non-refundable ticket he purchased via our on line website since he did not have the proper documents required.On November ***, *** *** or someone on his behalf went on our website and submitted a round trip reservationThe reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Since it is virtually impossible to list all *** and Entry requirements based on the passport and country we advise in our Terms and Conditions “*** and Entry Requirements All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or enteringReliable information regarding *** and passport requirements can be found by clicking this link ***Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.CheapOair's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destinationTraveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific countryInformation if any given by CheapOair employee must be verified with Government proper authorities and such information does not constitute any CheapOair's responsibility”.We would like to advise the Revdex.com that on February ***; we were notified by his credit card company that a dispute had been received.*** *** *** ** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Please understand that we are not investigating her claim, this process is being handled by his credit card company and they are the ones who will determine the outcome.We regret any confusion encountered by *** *** but until his credit card company completes their research no further action can be taken on our part.We appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund for the fees involved in correcting the name on an airline ticket purchased through our websiteOn February
**, *** *** or someone on his behalf went onto our website and submitted a reservation request He entered the names of all eight passengers and agreed to our terms and conditionsBefore clicking the link to purchase the tickets he was asked to once again review the name of the passengers to be sure they were correctAfter the tickets were issued and *** *** received an email confirmation we received a call to our offices stating that a correction had to be made to one of the passenger’s namesThe caller was advised that there would be a fee of $USD He authorized the charge and a new ticket was issued Due to the information shown above we must advise your office that no refund will be offeredWe appreciate the time and attention your office has given to this matterThank youRuben B***VP of Global Customer Service
*** * ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear Yepeng Z***:This is in response to the rebuttal we received regarding the above booking number On September ***, *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Listed in our Terms and Conditions under “Our Fees” we advised that in order to cancel a reservation we charge a service fee of $per ticket, in this case instead of charging *** *** $he elected to only charge her $100.00.When she was ready to use her credit she would be required to pay the airline penalty of $per person plus any applicable fare difference Please understand we do not set airline policies We are not authorized to waive or ignore any airlines rules or restrictions.She also stated in her rebuttal that she is in the process of filing a claim with the insurance company Again please understand we have no control as to what documents are needed by TripMate to complete her claim.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** *** *** *** ***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above referenced booking
numberIn the complaint she is requesting a refund for baggage fees she was required to pay to pay the airline *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she read and understood our Terms and Conditions Listed in our Terms and Conditions:BAGGAGE POLICY AND FEES: “if you have excess baggage, you will have to pay any excess baggage fee assessed by each airlineMost airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costsTo find the baggage fees for each airline, please visit our Baggage Fees pageBaggage fees range from $up to $or more depending on the size and weight of the bag and is per checked bagThese fees are to be paid directly to airline upon using such serviceWe make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on checked baggage”We regret any confusion or frustration encountered by *** *** but no refund will be offered based on the above information and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above
referenced booking numberIn the complaint *** *** is looking for a refund for airline tickets purchased through our website due to a cancellation by the airline We have contacted *** *** for additional informationThis has all been forwarded to the airline with his request for a refundOnly the airline can authorize a refund from their company.Unfortunately it can take some timeThey have shown that they have received the request and are now researching the informationWe will continue to follow up until we receive their responseIt should be just a few more weeksWe regret any inconvenience or frustration encountered by *** *** but appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
*** *** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear Sirs:This is in response to the complaint we received regarding the above booking numberIn the complaint
*** *** is requesting that she be allowed to utilize her vouchers.We would like to advise the Revdex.com that after researching her concerns we would like to advise the following.That on May *** ** *** did not contact our customer care department to cancel her reservation.We at CheapOair do not issue ticket vouchers Based on the rules set by the airline we can only advise a credit with *** Airline and subject to an airline penalty of $per person plus any applicable fare difference.Could not locate the $she was charged for the travel vouchers.Based on the above finding, *** *** will need to provide any written information regarding the travel vouchers, and verification that she was advised that her travel voucher was valid from one year from the date of travel.This information can either be emailed to *** or faxed to ###-###-#### Attn: ***.We regret any confusion encountered by *** *** but no further action can be taken until further information is received and verified.Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** *** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund airline tickets he purchased on our websiteOn August **, 2017,
*** *** or someone on his behalf went on our website and submitted two reservations, one for travel from Detroit to FtLauderdale and another from FtLauderdale back to Detroit, for two passengers The reservations were booked without the assistance of one of our Customer Service agentsIt is the responsibility of the person making the reservation to make sure they read all necessary and important information He was advised at the time that the ticket were nonrefundableDue to the hurricanes that affected so many areas several months ago, *** *** has chosen to cancel his plans At the time he purchased his tickets he agreed to our terms and conditions which state that not all tickets are changeable and that if the airlines allow changes they charge a fee, generally between $150-$per ticket and then add any difference in the fare We have sent *** *** an email suggesting that he contact both airlines and request that they allow him to put his tickets toward future travel without any change fee We cannot waive or ignore the rules set by the airlinesWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Hi I spend USD on this flight and I didn't get my full amount back as promised instead they gave me flying credits with west jet that too of just USD flying credit so to use that I have to fly with them but this is not what I paid them After my complaint I called them again and they again made me wait and didn't give me my money backThis is causing me so much mental anguish and stressPlease check the receipt of my payment and there email stating that I will get my credit of USDI want my full refund in the form of flying credit of USD or full refund on my card of USD. Thanks for understanding, Sincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to the
complaint we
received regarding the above referenced booking
number. In his complaint he is requesting a refund for our
service fee he was charged when cancelling his reservation
Prior to submitting the
reservation he stated that he had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions under Our Fees and Exceptions she was informed the following:
Per-passenger, per-ticket fees
Agent Assisted Cancellation
Cancellation requested within hours of booking (USA Web-sites
(Only)
Domestic $
International: $
Business and First Class: $
Before the reservation
was cancelled the following email was sent;
This is not a confirmation that
your ticket is refundable or will be refundedAfter we've received your One
Time Password ***
Dear *** ***
We've received your cancellation request for
booking (#***) for passenger(s):
Name :*** ***
Your cancellation is NOT COMPLETEBefore your cancellation can be
processed, you must either:
• Visit Our Website: Our self-help tool will
guide you through the cancellation process by using the link and one-time
password provided below.
• Call Customer Care: A representative will ask
you for a one-time password in order to
complete your cancellation
Your one-time password is provided belowCall us at:
Within
U.S###-###-#### toll free 24/
Outside
U.S###-###-####
Once you've completed your cancellation, you will be eligible for a
potential refund of $380.71, subject to validation and approval from the
airline(s)You will receive a confirmation of the final amount within hours
Please note, the original service fee remains
non-refundable
A $cancellation fee will be charged on the
account you provided, once the cancellation is confirmed
While we make every attempt to credit your
refund to you as quickly as possible, in some cases it may take up to two
billing cycles to reflect on your bank statement.
Thank you,
CheapOair.com Customer Service
We regret any confusion
encountered by *** *** but no refund will be offered since this information
was provided prior to submitting his reservation
We appreciate
the time and attention your office has given to this matter and consider this
complaint closed
Sincerely,
Karen R***
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This answer is unbelievable to me. We WERE aware that that there was a code share between Rwanda Air and Precison Air operated by Kenya Air. We were getting ready to leave Kilgali on Rwanda Air and tried to get a boarding pass for the leg from Nairobi to Kilimanjaro we were told that they were not NOT PARTNERS and that they could not issue us a boarding pass. The customer service rep for Rwanda Air was very helpful, unlike the rep from *** who refused to help, would not give us his name, and would not let us speak to a supervisor The Rwanda Air rep told us we would have to go to Precision Air in Nairobi and try there. We flew to Nairobi and had a very tight connection but made it to the desk with our confirmation from One Travel. Our names did not appear on their manifest and they would not honor our confirmation with One Travel because Rwanda Air is not a partner with Precision Air. We tried to buy a ticket but the flight had boardedShouldn't a" travel" company know which airlines are partners? MeR*** then says that there will be no refund because we purchased our return tickets from KLM and not from them! Really??? Why would we ever do business with this company again??? The treatment we received by their "customer servicer" rep was reprehensibleWe are retired - this was the trip of a lifetime - which cost us an additional $12,000!! When I filed a complaint originally, I got a response from Gia Trumpler saying that this flight still appeared on the their website and was valid - WRONG!! If you try to book that exact flight you get a response that there are no carriers for this route! I'm guessing that this is an exercise in futility and One Travel will continue with business as usual.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number
In her complaint *** *** is requesting a refund for a non-refundable ticket she purchased via our online website.On December ***, *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she had read and understood our Terms and Conditions Listed in our Terms and Conditions Once a ticket is issued most airline tickets are 100% non-refundable and non-transferablePlease understand we do not set airline rules or restrictions and are not authorized to waive or ignore any airline policiesIn this case in order to make changes to the reservation airline penalties and any fare difference will apply In her complaint *** *** stated that she had filed a dispute with her credit card company Please understand that we are not investigating her claim, this process is being handled by her credit card company and they are the ones who will determine the outcome.If the reservation has not been cancelled she will need to contact our customer care since writing authorization is required before any reservation can be cancelled We regret any confusion encountered by *** *** but until her credit card company completes their research no further action can be taken on our part.We appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
June **,
RevDex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Rebuttal Case ***
Booking Number ***
Dear *** ***:
This is in
response to the rebuttal we received regarding the above reservation. In his complaint *** *** is requesting
compensation since his reservation was marked as a possible fraud so no ticket
was issued
As previously
stated in our 3rd rebuttal response, when certain transactions are
determined to be high risk by our systems, we will not process such
transactions unless our credit card verification team has determined that it's
safe to process them, we not only need to protect the company, but also the
credit card holder, we need to verify we are charging the correct customer, the
correct credit card and that the customer authorized this charge
We
provided few examples of why a
credit card requires verification when the request is confirmed and submitted
for ticketing:
1. International travel origination
2. departing within hours
3. the amount was over $
4. the passenger was not the credit card
holder
Of the
points we look for, the passenger fell into categories, having an
international flight and the booking was over $800.00, was for this reason that
we never charge the card
Also in
our previous responses, we provided screenshots of the emails we sent to *** *** at *** (email
address provided on the booking), asking him to contact us, a total of emails were sent between May ***- May ***
When *** *** arrived at the airport to check- in, he
was informed he had a valid reservation but the ticket had not been issued, it
was then he contacted our customer care department and our representative informed
that since verification was not completed the ticket was not issued. He would need to purchase his ticket directly
from the airlines since there was not enough time to issue his ticket for a
flight that was departing in the next two hours
We are
requesting that this complaint be closed since we have proven that we tried to
contact the customer several times informing about the credit card verification
process, when he contacted us from the airport our agent explained the reason
why the tickets were not issued and no charges were made to his cardNo
compensation will be offered to *** ***
Sincerely,
*** ***
*** *** ***
***
November
**,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
","sans-serif"">*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In his complaint *** ***
is requesting additional compensation since the meal provided by the airline was
not properly prepared
Prior
to submitting his reservation *** *** stated that he had read and
understood our Terms and Conditions which stated Please note your
seat, meals, frequent flyer & other special requests are a request only
The airline reserves the right to apply any revisions to the requested seat
allocation without notificationAll requests should be verified with the
AirlineWe do not guarantee you will be assigned the seat you have requested
We also do not guarantee that your meal, frequent flyer & other special
requests will be sent to and confirmed by the airlineIt is therefore
recommended you contact your airline directly to confirm these requests
We
regret any confusion encountered by *** *** but no further compensation
will be offered based on our Terms and Conditions and he will need to contact
the airline directly since they were the ones who did not properly prepare his
meal
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen
R***Customer
Service Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Justin B*** P.SThough I still find your policies ridiculous
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have not yet received the refund on my credit card and will not consider the matter resolved until that occurs
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced booking numberIn
the complaint she is requesting a refund for the service fee she was charged in order to cancel her reservation.On April ***, *** *** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she had read and understood our Terms and Conditions under Our Fees and Exceptions.Per-passenger, per-ticket feesAgent Assisted CancellationCancellation requested within hours of booking (USA Web-sites (Only)Domestic $50International: $75Business and First Class: $75Prior to cancelling her reservation the following email was sent for her approval.This is not a confirmation that your ticket is refundable or will be refundedAfter we've received your One Time Password XXXXXXDear *** * ***, We've received your cancellation request for booking (#***) for passenger(s):Name :*** *** ***
Your cancellation is NOT COMPLETEBefore your cancellation can be processed, you must either:• Visit Our Website: Our self-help tool will guide you through the cancellation process by using the link and one-time password provided below.• Call Customer Care: A representative will ask you for a one-time password in order to complete your cancellationYour one-time password is provided belowCall us at: Within U.S###-###-#### toll free 24/7 Outside U.S###-###-####Once you've completed your cancellation, you will be eligible for a potential refund of $457.43, subject to validation and approval from the airline(s)You will receive a confirmation of the final amount within hoursPlease note, the original service fee remains non-refundable.A $cancellation fee will be charged on the account you provided, once the cancellation is confirmed.While we make every attempt to credit your refund to you as quickly as possible, in some cases it may take up to two billing cycles to reflect on your bank statement.Thank you,CheapOair.com Customer ServiceOne Time Password XXXXXXXXXXXX Please provide the agent with your OTP to cancel your booking Your OTP will expire in hoursWe regret any confusion or frustration encountered by *** *** but tur service fees are non-refundableWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi I received the response from Georgia G***, and Karen R***Ms R*** in her responds is pointing fingers on how its my responsibility to read the rules, And both Ms G***, and Ms R*** say I need to contact the airlines to resolve thisI attached a copy of my conformation page after booking though CheapoairIf you look at the writing in RED it says For changes to this itinerary please call US (Cheapoair) and according to this I can call 24/***A Cheapoair rep answered and when I explained about the cancellation I was told that It was nonrefundableI explained I did not want a refund I wanted to just change the flight to go else whereI was told I can't changeAs you can see I am being given the run-a-roundMs G***, and Ms R*** is telling me I have to contact the airline, and on their page its says to contact them to change my itineraryBecause of this mishap my wife and I bought more tickets with another airline in order to go on vacationI booked though Cheapoair, if the airline needs to be contacted Cheapoair should be contacting them to resolve this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don’t see the relevance of this dialogue, cheapaire is saying I tried canceling the tickets and was deniedThe right to do soInstead of charging my account the cost of tickets they should have charged me the cancellation fee and been done with thisThey went for the larger amount and refused my request and did knowingly that my creditors could only return funds with cancellation numberWhich makes this transaction disputable and fraudulent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April **,
RevDex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Rebuttal Case *** Booking
Number *** and ***
Dear *** ***:
This
is in response to the rebuttal we received regarding the above referenced booking
number
As
stated in our original response dated April *** on November **,
2014, *** *** or someone on her behalf went on our website and submitted
a round trip reservation from *** ***, *** *** to ***, ***. The reservation was
booked without the assistance of one of our Customer Service agents; it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any
and all changes made to the itinerary
are restricted and subject to airline penalties and
any fare difference.
Also
listed Changes to Flights Already Purchased “Any and all changes
made to the itinerary are restricted as well as subject to airline fare rules,
whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises
do not allow any date or name changes after the booking is completed”
Instead of changing her original
ticket and paying the airline change fees and fare difference ** ***
elected to purchase a one way ticket from *** to *** ***
In the email that was sent to *** *** from *** *** *** on February **, 2015, she was advised “that she
understood
that no other compensation would be offered on your bookingThat she had submitted
your receipt for the refund request of $I will be closing you case as
matter resolved”
The refund was processed on February
**, 2015.
We regret any confusion encountered by *** *** but no
further compensation will be offered based on the above information
We appreciate
the time and attention your office has given to this matter
Sincerely,
*** *** *** ***