Revdex.com: I tried to contact American Airlines concerning this matter as well, and can not get no where with them eitherI think if this, is their policy it is still wrongI still purchased through Cheap Pairthis policy if it is is still WRONG!!!!!! They can reject as much as they want I will not let this restFile it still not happy
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I've contacted *** *** in several occasions and I was told I need to contact the travel agency where I booked my ticket that nothing can be done through themI really need this fixed and CheapoAir is sending me to *** *** and *** *** is sending me to CheapoAirI’ve booked my ticket with CheapoAir, not *** ***
Thx,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint ***
*** is requesting a refund of tickets *** ** was unable to use due to weather issuesWhen the reservation request was submitted *** *** chose to add insurance to her bookingWe have advised that because of this she should file a claim with the insurance company requesting a refund due to the delay and cancellation of the flights The contact information is shown below
** *** * ***
*** *** *** ** *** *** ***
*** *** ***
** ** ***
*** ***
*** *** ***
*** *** ***
*** ** * *** *** *** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ***We have also requested that if for any reason the claim is denied she contact us for further assistanceWe regret any confusion or frustration encountered by *** *** and appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manage
Revdex.com:
I would like to thank you in all your help in this matter, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi, Thanks for the information Until now, I am not satisfied with their feedback I have been calling them for almost a month now and they still give me the same response, that they are waiting for the airlines response What if they didn't respond at all, will they just let this case openA big company like Fareportal should have handled this differently and proffessionally Me as a customer, doesn't deserve to be in this position The money that I've spent in purchasing the new ticket is alloted to something very important and now due to the delay of my refund me and my family are put in a hard position I hope they will treat this case with high priority Once again, thanks for you assistance and hope this can be settled as soon as possible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you would actually take the time to read my complaint I am telling you that your website is giving its users a option that apparently doesn't exist but that increases the amount owedIf you like I can make a video and post it on *** maybe that could help point out the problem for you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July *,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced
booking number. In her complaint *** *** is questioning charges for airline tickets purchased with one of our representativesOn June **, *** *** called our representative and purchased airline tickets for travel between Charlotte and New York for August *** with a return date of September *, Several options were looked at and when ** *** made her decision she was quoted $She had been advised that any fare quoted included all taxes and fees She authorized the flights and the chargeWhen the phone call was disconnected our agent contacted her back right away and gave her the booking number On subsequent phone calls *** *** has questioned the chargeWe have listened to the original call and advised her that she had been quoted correctly and agreed to a charge of $No error was made in the amount charged to this customerWe regret any confusion or inconvenience incurred by *** *** but no refund can be offeredWe appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** ** ***
***
*** *** ***Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number *** *** is looking for a refund of the fee he was charged when he called to cancel his reservation due to wrong travel dates booked In our response we advised how *** *** was shown the travel dates he picked and was asked at several points in the process to confirm the dates were what he wanted before he was charged Before he chose to purchase the tickets he agreed to our terms and conditions, part of which state:*** *** agreed that if he cancelled the reservation within hours of booking he would pay a fee and he was advised what that fee would be.We regret any inconvenience or frustrations encountered by *** *** and appreciate the time and attention your office has given to this matterOnce again we must advise you that due to the information shown above, no refund can be offeredThank youKaren R***Customer Service
*** * ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the rebuttal we received on August *** regarding
the above referenced booking number. In her
complaint *** *** is requesting she either be allowed to change her
reservation or be refunded
Prior to submitting the
reservation she stated that she had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions “Most airline tickets are 100% non-refundable and non-transferableIf
you wish to exchange the tickets for new dates or routing any and all changes made to the
itinerary are restricted and subject to airlines rules
and restrictions”
In this case
were advised based on the airlines rules
BEFORE DEPARTURE
CHANGES NOT PERMITTED
NOTE -
CHANGES BEFORE DEPARTURE NOT PERMITTED
AFTER DEPARTURE
CHANGES NOT PERMITTED
NOTE -
CHANGES AFTER DEPARTURE NOT PERMITTED
We have
advised *** *** that based on the rules set by the airlines the ticket she
purchased is what in the travel industry referrers to as “a use it or lose it”
in other words no changes are allowed
Please
understand that we do not set airline rules or restrictions and are not
authorized to waive or ignore any airline policies
If she is requesting that the airlines waive their policy she will
need to contact them directly
Again, we regret any confusion or frustration encountered by *** ***
but based on the airlines rules her ticket is non-refundable, non-transferable,
and no changes allowed
We appreciate the time
and attention your offices has given to this matter and consider this complaint
closed
Sincerely,
Karen R***
Customer Service Manager
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In his complaint *** *** is requesting a refund for a non-refundable ticket he purchased via our online website.On January **, *** *** or someone on his
behalf went onto our website and submitted a round trip reservation request The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.*** *** agreed to our terms and conditions at that time which advise that a cancellation fee will be charged Also shown is : “Most airline tickets are 100% non-refundable and non-transferableAt the time of booking he chose to add travel protection to his reservationHe was given the opportunity to read the policy and check the coverage before he chose to purchase itThe insurance covers many unexpected situations but does not cover a voluntary cancellation For this the rules set by the airline will apply If *** *** feels that his reason for cancelling his reservation would meet the policies set by the insurance company he would need to cancel the reservation and file a claim with them for their determinationThe ticket *** *** purchased is nonrefundable but can be put toward future travel following the airline rules We cannot waive or ignore their rules Due to the information shown above we must advise that no refund will be offeredWe regret any frustration or inconvenience encountered by *** *** but we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I agree we did received a refunded airline credit from *** *** for and refunded to my credit card from Cheapo Air and that is the only amounts we received but the amount I charged was but per *** *** we are not getting the full amount of since we cancelled our tickets too close to the date we were traveling? I feel it is not our fault that we are not receiving back our full amount since I did cancel the tickets with Cheapo Air minutes after placing the reservations since the website had my name information incorrect and I have been told many times by many different employees I would be refunded my full amount and I I should be refunded the differenceThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
Dear Sirs: This is in response to the complaint we received regarding the above booking number We would like to advise the Revdex.com that we have contacted *** *** and confirmed that he now has received the paperwork necessary to file his claim with the
insurance company He has also been given a contact for any further questions or concernsWe appreciate the time and attention your office has given to this matter.Sincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in
response to the complaint we received regarding the above referenced
booking number. In her complaint *** ***
is requesting a refund for the Travel Assist she purchased.
Prior
to submitting her reservation ** *** elected to purchase our Travel Assist
Program. Listed in the program she was
advised that “CheapOair will provide you assistance to book your seat based on
the individual airline’s terms and conditions.
We do not guarantee success for your seat assignment. We will make best efforts to contact your air
carrier or check the seat map and attempt to find your preferred seating
Please note that your seat, meals, frequent flyer & other special requests
are a request onlyThe airline reserves the right to apply any revisions to
the requested seat allocation without notificationAll requests should be
verified with the AirlineWe do not guarantee you will be assigned the seat
you have requestedWe also do not guarantee that your meal, frequent flyer
& other special requests will be sent to and confirmed by the airlineIt
is therefore recommended you contact your airline directly to confirm these
requests”
Please
see the attached screenshot of our Refund Page below, showing the balance due
was processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, *** ***
The
credit may take up to business days to appear on her credit card statement
We
regret any confusion or frustrations *** *** encountered and we appreciate the
time and attention your office has given to this matter
Sincerely,
*** ***
*** *** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
as I have said before and over and over again, why the hell would I type my own name three times?? and why would I nake the same mistake my parents did?!? I know in the confirmation page my kids names showed upi read the same complaint from your website, sane exact thing happened! it's probably your websites fault or there are kinks on your website!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund for the nonrefundable airline ticket purchased through our website*** *** went onto our website on
February **, and submitted a reservation requestHe booked this without the assistance of our customer service agents At the time he submitted his reservation request he confirmed that he had read and agreed to our terms and condition, part of which state:CANCEL AND EXCHANGEMost of our airline tickets are 100% non-refundableIn certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airlineUsually the credit issued by the airline supplier has a specific expiration date, after which it cannot be usedWe encourage you to discuss additional restrictions attached to your credit with a customer service agentAll such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service centerWe do not guarantee any cancellationWhen you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable CheapOair post-ticketing feesAll such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.*** *** contacted us in May of advising our agent that he needed to cancel the reservation He was sent the email shown below as Attachment As you can see he was given an OTP (one time password) in this email which he then gave to our agent allowing the cancellation to be completed In this email he was advised that he was holding credit with United Airlines which was valid until February **, and their rules for exchanging tickets.Please understand that the rules governing airline tickets are set by the airlineWe cannot waive or ignore themOnly the airline can waive their rules.Due to the information shown above we must advise your office that no refund will be offeredWe appreciate the time and attention your office has given to this matterThank youKaren R***Customer Service
April
**,
RevDex.com
*** ***
** ** *** *** *** ***
*** *** ** ***
RE: *** ***/Case ***
","sans-serif"">
Booking Number *** and ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint *** ***
is requesting she be refunded what she was charged in order to change her
return flight
On
November **, 2014, *** *** or someone on her behalf went on our website
and submitted a round trip reservation from *** ***, *** *** to ***,
***. The reservation was booked
without the assistance of one of our Customer Service agents; it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any
and all changes made to the itinerary
are restricted and subject to airline penalties and
any fare difference.
Also
listed Changes to Flights Already
Purchased “Any and all changes made to the itinerary are restricted as well
as subject to airline fare rules, whichever is more restrictive; most of our
tickets/hotels/cars/packages/cruises do not allow any date or name changes
after the booking is completed”
Instead of changing her original
ticket and paying the airline change fees and fare difference ** ***
elected to purchase a one way ticket from *** to *** ***
As a gesture of goodwill she was
advised that in order to offset the cost a refund was offered and accepted in
the amount of $with the understand that no other compensation would be
offered
Please
see the attached screenshot of our Refund Page below, showing that the balance
due was processed. Below is the date of
the request and the Processor Approval Code showing the dollar amount to be
removed from our bank, *** ***
We regret any confusion encountered by *** *** but no
further compensation will be offered based on the above information
We appreciate
the time and attention your office has given to this matter
Sincerely,
*** *** *** ***
***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above referenced booking numberIn the complaint *** *** is requesting a refund of the baggage fees charged by the airline*** *** or someone on his behalf went on our website
and submitted a one way reservation request The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she read and understood our Terms and Conditions Listed in our Terms and Conditions:BAGGAGE POLICY AND FEES: “if you have excess baggage, you will have to pay any excess baggage fee assessed by each airlineMost airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costsTo find the baggage fees for each airline, please visit our Baggage Fees pageBaggage fees range from $up to $or more depending on the size and weight of the bag and is per checked bagThese fees are to be paid directly to airline upon using such serviceWe make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on checked baggage”*** *** has stated that he was unable to find information regarding the fare rules and fees on our websiteOnce he had chosen the flights he was interested in he was shown what we call the payment pageAt the top of the page the flights are shownThere is a link to fare rules along with this flight information Bag allowance is shown This is shown below as Attachment 1.We regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com: I tried to contact American Airlines concerning this matter as well, and can not get no where with them eitherI think if this, is their policy it is still wrongI still purchased through Cheap Pairthis policy if it is is still WRONG!!!!!! They can reject as much as they want I will not let this restFile it still not happy
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I've contacted *** *** in several occasions and I was told I need to contact the travel agency where I booked my ticket that nothing can be done through themI really need this fixed and CheapoAir is sending me to *** *** and *** *** is sending me to CheapoAirI’ve booked my ticket with CheapoAir, not *** ***
Thx,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint ***
*** is requesting a refund of tickets *** ** was unable to use due to weather issuesWhen the reservation request was submitted *** *** chose to add insurance to her bookingWe have advised that because of this she should file a claim with the insurance company requesting a refund due to the delay and cancellation of the flights The contact information is shown below
** *** * ***
*** *** *** ** *** *** ***
*** *** ***
** ** ***
*** ***
*** *** ***
*** *** ***
*** ** * *** *** *** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ***We have also requested that if for any reason the claim is denied she contact us for further assistanceWe regret any confusion or frustration encountered by *** *** and appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manage
Revdex.com:
I would like to thank you in all your help in this matter, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi, Thanks for the information Until now, I am not satisfied with their feedback I have been calling them for almost a month now and they still give me the same response, that they are waiting for the airlines response What if they didn't respond at all, will they just let this case openA big company like Fareportal should have handled this differently and proffessionally Me as a customer, doesn't deserve to be in this position The money that I've spent in purchasing the new ticket is alloted to something very important and now due to the delay of my refund me and my family are put in a hard position I hope they will treat this case with high priority Once again, thanks for you assistance and hope this can be settled as soon as possible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you would actually take the time to read my complaint I am telling you that your website is giving its users a option that apparently doesn't exist but that increases the amount owedIf you like I can make a video and post it on *** maybe that could help point out the problem for you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July *,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced
booking number. In her complaint *** *** is questioning charges for airline tickets purchased with one of our representativesOn June **, *** *** called our representative and purchased airline tickets for travel between Charlotte and New York for August *** with a return date of September *, Several options were looked at and when ** *** made her decision she was quoted $She had been advised that any fare quoted included all taxes and fees She authorized the flights and the chargeWhen the phone call was disconnected our agent contacted her back right away and gave her the booking number On subsequent phone calls *** *** has questioned the chargeWe have listened to the original call and advised her that she had been quoted correctly and agreed to a charge of $No error was made in the amount charged to this customerWe regret any confusion or inconvenience incurred by *** *** but no refund can be offeredWe appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** ** ***
***
*** *** ***Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number *** *** is looking for a refund of the fee he was charged when he called to cancel his reservation due to wrong travel dates booked In our response we advised how *** *** was shown the travel dates he picked and was asked at several points in the process to confirm the dates were what he wanted before he was charged Before he chose to purchase the tickets he agreed to our terms and conditions, part of which state:*** *** agreed that if he cancelled the reservation within hours of booking he would pay a fee and he was advised what that fee would be.We regret any inconvenience or frustrations encountered by *** *** and appreciate the time and attention your office has given to this matterOnce again we must advise you that due to the information shown above, no refund can be offeredThank youKaren R***Customer Service
*** * ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the rebuttal we received on August *** regarding
the above referenced booking number. In her
complaint *** *** is requesting she either be allowed to change her
reservation or be refunded
Prior to submitting the
reservation she stated that she had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions “Most airline tickets are 100% non-refundable and non-transferableIf
you wish to exchange the tickets for new dates or routing any and all changes made to the
itinerary are restricted and subject to airlines rules
and restrictions”
In this case
were advised based on the airlines rules
BEFORE DEPARTURE
CHANGES NOT PERMITTED
NOTE -
CHANGES BEFORE DEPARTURE NOT PERMITTED
AFTER DEPARTURE
CHANGES NOT PERMITTED
NOTE -
CHANGES AFTER DEPARTURE NOT PERMITTED
We have
advised *** *** that based on the rules set by the airlines the ticket she
purchased is what in the travel industry referrers to as “a use it or lose it”
in other words no changes are allowed
Please
understand that we do not set airline rules or restrictions and are not
authorized to waive or ignore any airline policies
If she is requesting that the airlines waive their policy she will
need to contact them directly
Again, we regret any confusion or frustration encountered by *** ***
but based on the airlines rules her ticket is non-refundable, non-transferable,
and no changes allowed
We appreciate the time
and attention your offices has given to this matter and consider this complaint
closed
Sincerely,
Karen R***
Customer Service Manager
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In his complaint *** *** is requesting a refund for a non-refundable ticket he purchased via our online website.On January **, *** *** or someone on his
behalf went onto our website and submitted a round trip reservation request The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.*** *** agreed to our terms and conditions at that time which advise that a cancellation fee will be charged Also shown is : “Most airline tickets are 100% non-refundable and non-transferableAt the time of booking he chose to add travel protection to his reservationHe was given the opportunity to read the policy and check the coverage before he chose to purchase itThe insurance covers many unexpected situations but does not cover a voluntary cancellation For this the rules set by the airline will apply If *** *** feels that his reason for cancelling his reservation would meet the policies set by the insurance company he would need to cancel the reservation and file a claim with them for their determinationThe ticket *** *** purchased is nonrefundable but can be put toward future travel following the airline rules We cannot waive or ignore their rules Due to the information shown above we must advise that no refund will be offeredWe regret any frustration or inconvenience encountered by *** *** but we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I agree we did received a refunded airline credit from *** *** for and refunded to my credit card from Cheapo Air and that is the only amounts we received but the amount I charged was but per *** *** we are not getting the full amount of since we cancelled our tickets too close to the date we were traveling? I feel it is not our fault that we are not receiving back our full amount since I did cancel the tickets with Cheapo Air minutes after placing the reservations since the website had my name information incorrect and I have been told many times by many different employees I would be refunded my full amount and I I should be refunded the differenceThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
Dear Sirs: This is in response to the complaint we received regarding the above booking number We would like to advise the Revdex.com that we have contacted *** *** and confirmed that he now has received the paperwork necessary to file his claim with the
insurance company He has also been given a contact for any further questions or concernsWe appreciate the time and attention your office has given to this matter.Sincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in
response to the complaint we received regarding the above referenced
booking number. In her complaint *** ***
is requesting a refund for the Travel Assist she purchased.
Prior
to submitting her reservation ** *** elected to purchase our Travel Assist
Program. Listed in the program she was
advised that “CheapOair will provide you assistance to book your seat based on
the individual airline’s terms and conditions.
We do not guarantee success for your seat assignment. We will make best efforts to contact your air
carrier or check the seat map and attempt to find your preferred seating
Please note that your seat, meals, frequent flyer & other special requests
are a request onlyThe airline reserves the right to apply any revisions to
the requested seat allocation without notificationAll requests should be
verified with the AirlineWe do not guarantee you will be assigned the seat
you have requestedWe also do not guarantee that your meal, frequent flyer
& other special requests will be sent to and confirmed by the airlineIt
is therefore recommended you contact your airline directly to confirm these
requests”
Please
see the attached screenshot of our Refund Page below, showing the balance due
was processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, *** ***
The
credit may take up to business days to appear on her credit card statement
We
regret any confusion or frustrations *** *** encountered and we appreciate the
time and attention your office has given to this matter
Sincerely,
*** ***
*** *** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
as I have said before and over and over again, why the hell would I type my own name three times?? and why would I nake the same mistake my parents did?!? I know in the confirmation page my kids names showed upi read the same complaint from your website, sane exact thing happened! it's probably your websites fault or there are kinks on your website!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund for the nonrefundable airline ticket purchased through our website*** *** went onto our website on
February **, and submitted a reservation requestHe booked this without the assistance of our customer service agents At the time he submitted his reservation request he confirmed that he had read and agreed to our terms and condition, part of which state:CANCEL AND EXCHANGEMost of our airline tickets are 100% non-refundableIn certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airlineUsually the credit issued by the airline supplier has a specific expiration date, after which it cannot be usedWe encourage you to discuss additional restrictions attached to your credit with a customer service agentAll such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service centerWe do not guarantee any cancellationWhen you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable CheapOair post-ticketing feesAll such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.*** *** contacted us in May of advising our agent that he needed to cancel the reservation He was sent the email shown below as Attachment As you can see he was given an OTP (one time password) in this email which he then gave to our agent allowing the cancellation to be completed In this email he was advised that he was holding credit with United Airlines which was valid until February **, and their rules for exchanging tickets.Please understand that the rules governing airline tickets are set by the airlineWe cannot waive or ignore themOnly the airline can waive their rules.Due to the information shown above we must advise your office that no refund will be offeredWe appreciate the time and attention your office has given to this matterThank youKaren R***Customer Service
April
**,
RevDex.com
*** ***
** ** *** *** *** ***
*** *** ** ***
RE: *** ***/Case ***
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Booking Number *** and ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint *** ***
is requesting she be refunded what she was charged in order to change her
return flight
On
November **, 2014, *** *** or someone on her behalf went on our website
and submitted a round trip reservation from *** ***, *** *** to ***,
***. The reservation was booked
without the assistance of one of our Customer Service agents; it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any
and all changes made to the itinerary
are restricted and subject to airline penalties and
any fare difference.
Also
listed Changes to Flights Already
Purchased “Any and all changes made to the itinerary are restricted as well
as subject to airline fare rules, whichever is more restrictive; most of our
tickets/hotels/cars/packages/cruises do not allow any date or name changes
after the booking is completed”
Instead of changing her original
ticket and paying the airline change fees and fare difference ** ***
elected to purchase a one way ticket from *** to *** ***
As a gesture of goodwill she was
advised that in order to offset the cost a refund was offered and accepted in
the amount of $with the understand that no other compensation would be
offered
Please
see the attached screenshot of our Refund Page below, showing that the balance
due was processed. Below is the date of
the request and the Processor Approval Code showing the dollar amount to be
removed from our bank, *** ***
We regret any confusion encountered by *** *** but no
further compensation will be offered based on the above information
We appreciate
the time and attention your office has given to this matter
Sincerely,
*** *** *** ***
***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above referenced booking numberIn the complaint *** *** is requesting a refund of the baggage fees charged by the airline*** *** or someone on his behalf went on our website
and submitted a one way reservation request The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Prior to submitting the reservation she stated that she read and understood our Terms and Conditions Listed in our Terms and Conditions:BAGGAGE POLICY AND FEES: “if you have excess baggage, you will have to pay any excess baggage fee assessed by each airlineMost airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costsTo find the baggage fees for each airline, please visit our Baggage Fees pageBaggage fees range from $up to $or more depending on the size and weight of the bag and is per checked bagThese fees are to be paid directly to airline upon using such serviceWe make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on checked baggage”*** *** has stated that he was unable to find information regarding the fare rules and fees on our websiteOnce he had chosen the flights he was interested in he was shown what we call the payment pageAt the top of the page the flights are shownThere is a link to fare rules along with this flight information Bag allowance is shown This is shown below as Attachment 1.We regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager