*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the rebuttal we received regarding the above referenced booking number In the original complaint *** *** requested a refund for the ticket requested through our websiteAll funds have been returned to the credit card given by *** ***He is now asking to be able to purchase a ticket for a fare that is not availableUnfortunately we cannot honor his requestAny ticket purchased would be at the current available fare We can offer a discount of $toward the total of new tickets on a new reservation for *** *** and his familyWe regret any inconvenience or frustration encountered by *** *** but appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the rebuttal we received regarding the above referenced booking number In the original complaint *** *** is requesting a refund for a ticket he purchased through our company.In his rebuttal *** *** confirms that he submitted his reservation request earlier in the day he had selected for travel At the time he submitted his request he was emailed a booking confirmation to confirm that we had received his requestOn that confirmation no ticket number is given It just states pending He did not call us or the airline after this to check if the reservation was confirmedWe again state our regret of any confusion or frustration We must however again advise that the ticket was used and so no refund of the ticket will be offeredWe have offered to refund our fees, no other refund will be offeredWe appreciate the time and attention your office has given to this matterSincerely, Karen R***Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint
we received regarding the above referenced booking
numbers. In her complaint *** *** is
asking that she be refunded for the one way ticket that had to be purchased for
her return from Port of Spain to the Washington DC area
TID ***
On
January *** of this year *** ***’ son *** went onto our website
and submitted a request for an airline reservation from the Washington DC area to
Port of Spain. He chose flights for
February *** with a
return date of February ***.
We were not able to get authorization to charge the transaction from the
credit card company*** *** called and was advised of thisAfter trying to
charge the transaction once more she advised us that she would call us backOn
January ** we left a voice mail and sent an email to ask that she call us
regarding the reservationOn January ** the reservation was cancelled and an
email was sent to advise. No charges
were ever posted
TID ***
On
January *** *** went back onto our website and submitted a new
reservation request. The request was for
travel from Washington Dulles to Port of SpainThe travel dates requested were
February *** with a return of February ***This was confirmed
and tickets were issuedConfirmation emails were sent
TID
***
On
February *** we received a phone call advising that *** ***
arrived for her flight back to the Washington Dulles and was told that she had
been confirmed for the flight on February *** which was cancelled
due to no show. He son *** went onto
our website and booked a new one way flightWe then received a phone call
advising that he had booked the travel for February ** and it needed to be
changed to February *This was done and her son authorized the charge
We
can offer no refund for the unused flight from Port of Spain to the Washington Dulles
booked for February *** that was not taken or cancelled. The airline has the funds for this ticket and
we have no authority to make them waive their rules or refund money from their
company
The paperwork that *** *** has forwarded to us for consideration had no date showing when she had
received itIt only showed the original flights which she had been told could
not be confirmed and had been cancelled
We regret any
inconvenience or frustrations encountered by *** *** and appreciate the time
and attention that your office has given to this matter
Sincerely
Karen R***Customer Service Manager***
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced booking
numberIn the complaint *** *** states that TAP Portugal was not paid for a seat for her daughter’s flight.Attachment shows an EMD or Electronic Miscellaneous Document RecordThis is proof that the airline was paid the $ The EMD number is showing as *** I have forwarded this information to the airline and asked for their assistance in getting information and moving forward toward a resolution Once we hear back from the airline we will certainly let *** *** know what we have learnedWe regret any inconvenience or frustration encountered by *** *** and her daughter but we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to hear the voice recording of the FULL conversation and dated emailThis is want I have requested on numerous occasionsI plan on taking this to JAG and do a separate complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint *** *** is requesting a refund for tickets she purchased since she stated that when she checked in for her
flight from Nairobi to Kilimanjaro the airline advised that her tickets was invalid.Since I cannot comment on what took place at the airport we have researched her concerns and would like to advise the following.The tickets issued were valid The portions of her ticket from Kilimanjaro to Nairobi were utilized on Rwandair Express.When *** *** received her Booking Confirmation listed under Flight Booking Terms and Conditions Code Share Flights “*** *** *** *** *** *** *** ** *** *** *** *** ** * *** *** ** *** *** ** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** * ** *** *** *** *** * *** *** *** * *** ** *** *** *** *** ** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** ** ***" We regret any confusion or frustration encountered by *** *** who elected to purchase tickets from Kilimanjaro, Kenya to Portland, Oregon which was not part of the ticket she purchased via our website no refund will be offered We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding
the above referenced booking number. In her complaint *** *** is requesting a refund in the amount of $We would like to advise the Revdex.com that the following refunds were processed and the following emails were sent.Dear *** ***, This is in reference to your “Refund Request”for Booking Number ***.Your refund was processed on 01/**/2017, in the amount of USD 105.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement.Please be advised your credit may take up to business days to appear on your credit card statement.Should you need additional assistance you may email us at: ***.Thank you, CheapOair.com,
*** ** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund for a ticket he purchased through our company.On December **, *** *** or someone on his behalf went onto
our website and submitted a reservation request for travel that same dayWhen the passenger arrived at the airport for her requested flight she did not have a ticketA ticket had not yet been issued for her and she had not received an email confirmation with a ticket number She had not been advised that the reservation was confirmed, just that the request had been receivedWe would like to notify the Revdex.com that we have contacted *** *** and advised that no refund of the ticket can be offeredThe ticket was used for travelWe have offered a refund of our fees at a total of $ No further refund will be offered He has stated that he would like to speak with his girlfriend who was the passenger and we are now waiting to hear back from him before we can move forwardWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely, Karen R***Customer Relations
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint *** *** is requesting a refund for the service fees she was charged.Please see the screenshot of our Refund Page below,
showing the following refund was processedBelow is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bankThe credit processed may take up to business days to appear on her credit card statementWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would not have been able to get the connectionAsiana closes hour before the departureI would have gotten there at 1.20pm or so I am in Korea right now
and dont have the info infront of me. It even took time in San Francisco to get to the International terminal, lots of people standing in line as well
I know that for fact it takes more than minutes to get from terminal to terminalWhat would I have done if the counter would have been closed as
there would be other people waiting as well? What I really complain about is that Cheapoar is NOT CHEAPThey should not have this name as I
could book a flight for a lesser price directly with the airlinesI just feel screwed sorry to use this word that the charge was 450$ first, which I still
dont understand and also I did not like the way I was treated over the phone by some personalIt would have been less expensive for me booking
with the airlines meaning Virgin and Asiana, Virgin charges 100$ for change fee, Asiana 200$In this case I would have changed the flight with
Virgin and ended up with 100$ fee what a differenceSo dont tell me this is a fair treatment for the customerIt is unacceptable to my opinion
and I also talk for alot of other customers which have been complaining about the sameThis has to be stoppedAnd I am asking for a fair
treatmentIf I would not have called a so called manager in India I would have ended up with 450$ which is sadly alot of money for me
And I am NOT making this up
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** ***
*** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the
above referenced booking number. In his complaint *** *** states he has
not received his refund.
We would
like to advise the Revdex.com that a refund request has been
submitted to our Accounts
Payable Department in the amount of $The refund will either be
processed back to the original credit card used or in the form of a check. If by check it will be sent to:
*** ***
*** *** **
*** *** ** ***
We regret any confusion
encountered by *** *** and please understand to complete this process it
may take up to days.
Sincerely,
Karen R***
Customer Service Manager
***
July **,
RevDex.com[redacted]
","sans-serif"">RE: [redacted]/Case [redacted] Booking
Number [redacted]
Dear [redacted]:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint [redacted] is
requesting a refund for a ticket she purchased via our online website
On
June [redacted] or someone on her behalf went onto our
website and submitted a round trip reservation from [redacted] to
[redacted]
Enclosed is what we call our "payment page" This is what was shown to her prior to
booking the reservation. When a request
is submitted our website is designed to show travelers the least expensive
flights available between the two cities.
As you can see alternate dates were offered (see attachment 1).
She was also advised to "Please confirm
that the dates, times of flight departures and names of travelers are accurate,
tickets are non-transferable and non-assignable, name changes on tickets are
not permitted, ticket cost and service fees are non-refundable, all govtand
our service fees and taxes are included in the total ticket cost, however, tickets mew be refunded within four hours
from the time of purchase at no coat and within twenty-four (24) hours of the
time of purchase with a fee."
Once the reservation was confirmed a booking email was sent (see
attachment 2) which again advised that alternate dates were confirmed
We would also like to advise the Revdex.com that [redacted] was contacted by one of our customer care supervisors. She informed our supervisor that she had traveled
on the tickets issued on the alternate dates
We regret any confusion encountered by [redacted] but no other
refund or compensation will be offered since she elected to use the tickets
issued
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen
R[redacted]Customer
Service Manager[redacted]
Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In the complaint [redacted] is expressing concern on the amount she was quoted to make changes to her ticketed reservation.On April **, 2017 [redacted] or someone on her behalf...
went on our website and submitted a round trip reservation. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information. Listed in our Terms and Conditions “Once certain travel reservations are made and paid for they may be completely non-refundable and if you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to airline penalties and any fare difference”. [redacted] called on May [redacted] to change the dates of travel. When changes are allowed to ticketed reservations the airline will charge a change fee, generally from $150-$400 per ticket, plus any difference in the fare. Most people would agree that it can be quite costly to make changes to an airline reservation. We cannot make changes to a reservation without following the rules set by the airline. When she was advised of the fees involved in the transaction [redacted] decided not to make changes but to cancel the reservation for future credit. She was sent an email regarding the credit. It stated that credit could only be used by the passenger whose name is on the original ticket.When [redacted] called our office to make a new booking using the credit she was advised of the fees involved in the transaction. She was also advised that she could only use the credit in her name and not the credit given under the name of the other traveling companion. She then chose not to continue the transaction. [redacted] is still holding credit with the airline. We regret any confusion or frustration encountered by [redacted] but we have no authority to waive or ignore any rules and fees set by the airline. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that TAP Portugal will respond now that there is proof that the seat was paid for but not given to my daughter. Please let me know what the response is and when I can recieve my refund.
Sincerely,
[redacted]
This is in response to
the rebuttal we received on July [redacted] regarding the above referenced booking
number. In her complaint [redacted] is
requesting a refund for what she was charged when she called to change her
reservation
As stated in our
original letters dated May [redacted] and May [redacted]
advised that based on the information she received from Asiana Airlines that
she did not have enough time in San Francisco to get from one flight to the
other.
On March [redacted]
[redacted] called our customer care department requesting that her reservation
be changed since the airline advised that she did not have enough connecting
time in San Francisco.
Before any changes were
made the following email was sent for authorization:
Dear [redacted]
Thank you for choosing
CheapOair.com
As per our conversation
and as agreed, we have made the changes to your Booking Number [redacted], with
an additional charge of $350.83 USD per passenger, including
airline penalty, difference in fare and fees. Total cost to change this
itinerary including taxes and fees: $350.83 USD (Total for all
passengers).
Please find below your revised itinerary as requested:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
Please review the names, dates, cities,
departure and arrival times, flights and your e-mail address for accuracy.
Above changes are not confirmed until finalized
by the airline. If there are any restrictions, updates, or concerns from the
airline, we will contact you via email or phone. Please be advised once the
above itinerary is exchanged, tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would like to make any further changes to the
new itinerary after your new tickets are issued, you will be responsible for
any additional penalties, fare difference and fees.
Please contact our Customer Service team 24/7,
toll free number ###-###-#### or ###-###-#### (if you are calling from outside
the U.S.) for further assistance.
Thank you,
Web Site NameOnce authorization was received her reservation was changed and her credit card charged. We have already provided information that when we went directly on Asiana website requesting the same itinerary as [redacted]e’s, we were able to book the exact same flights, which means there was no misconnect and the information given to [redacted] by the airlines personnel was incorrect. As a gesture of goodwill a refund was processed in the amount of $125.00 for the service fee she was charged in order to change her reservation.The credit may take up
to 14 business days to appear on her credit card statement. We regret any confusion encountered by [redacted] but no further
refund will be offered. If she is requesting
any other compensation she will need to contact Asiana Airlines directly. We appreciate
the time and attention your office has given to this matter. Sincerely, Karen R[redacted]Customer Service Manager
[redacted]
RevDex.com[redacted] [redacted]
RE: [redacted]/Case [redacted] Booking
Number [redacted] and [redacted]
Dear [redacted]:
This...
is
in response to the complaint we received regarding the above referenced case numbers. In her complaint [redacted] is requesting a
refund for non refundable tickets purchased via our online website.
In her
complaint [redacted] states that the airline [redacted] is unsafe based on
information she saw in a news story by [redacted]
Based on the complaint we searched and found
the following:
The article was posted on June [redacted] which
advised that on June [redacted] after departing [redacted] the flight
lost cabin pressure and had to make an emergency landing. The article also stated that some of the
oxygen masks did not work.
On June [redacted] or someone on her
behalf went on our website and submitted a round trip reservation. The reservation was booked without the
assistance of one of our Customer Service agents, in these cases it is the
responsibility of the person making the reservation to make sure they read
all necessary and important information.
Prior to submitting her reservation she stated that
she had read and understood our Terms and Conditions. Listed in our Terms and Condition “All airline tickets are 100% non-refundable and
non-transferable.
CheapOair
acts as a service bureau that provides value added service to retail
travel agents and consumers. CheapOair has no control over and assumes no liability for the
actions of the suppliers from whom it obtains Travel products.
We
would also like to advise the Revdex.com that at no time have we
been advised by [redacted]) who help
airlines operate safely, under clearly defined rules that [redacted] is an
unsafe airline and request that they stop service.
We
regret any confusion encountered by [redacted] but no refund will be offered
since no warning has been issued stating that the airline is unsafe or unreliable.
We appreciate
the time and attention your office has given this matter.
Sincerely,
Karen R[redacted]Customer
Service Manager[redacted]
October **, 2015
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the...
complaint we received regarding the above referenced booking
number. In her complaint [redacted] is
requesting a refund for a non-refundable ticket she purchased via our online
website.
On
October [redacted] or someone on his behalf went on our
website and submitted a round trip reservation from Baltimore, Maryland to San
Juan, Puerto Rico. The reservation was
booked without the assistance of one of our Customer Care Agents and it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information.
After
putting in her travel request and selecting her flight our system did advise
free cancellation (see attachment). Once
she clicked on the icon she was advised “If
you book your flights and your plans fall through, you will be able to cancel
your ticket free of charge if you call us within 4 hours of booking or for or for a fee within 24 hours” (see
attachment). This information was also
listed under Policies and Review.
Prior
to submitting the reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Conditions “All airline tickets are 100%
non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline
penalties and any fare difference.
Please understand we at [redacted] do not set airline rules or
restrictions and we are not authorized to waive or ignore any airline policies.
We regret any confusion encountered by [redacted] but based on
the rules set by the airline her ticket is non-refundable and subject to all
airline rules and restrictions and we appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]Booking # [redacted] Dear [redacted]:This is in response to the complaint received in our office regarding the above mentioned booking...
number. [redacted] or someone on his behalf went onto our website and submitted a reservation request on May *, 2017 for travel on May **, 2017. The reservation was confirmed and tickets were issued. On May [redacted] we received a phone call from [redacted] asking to make a change to his flight out of Oakland. He wanted an earlier departure. Our agent checked with the airline and advised the charge would be $176. 00 USD . [redacted] agreed to the fee and the agent made the change with the airline. On May ** we received another phone call from [redacted]. He asked to make changes to his return flight out of Los Angeles. He was quoted $196.20 USD. He agreed to the charge and the agent made the change. Prior to submitting the reservation, he stated that he had read and understood our Terms and Conditions. Listed in our Terms and Conditions “[redacted]” Please understand we do not set airline rules or restrictions nor are we authorized to waive or ignore any airline’s policies. We regret any confusion or frustration encountered by [redacted] but no refund will be offered based on the above information Thank you Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I decided to reject the response because of these reasons. I made the reservation at around 4:40 pm. on [redacted], and the flight was at 9 pm., which means the company had more than three hours to issue the ticket. Furthermore, I have received the confirmation email from Cheapoair as soon as I made the reservation. As the result of this problem, my girlfriend was asked to get off the plane, went back home at the midnight and went to the airport again the next day. I think we deserve a full credit refund and $5000 compensation for emotional damages. If you say so, did you just mean we can not make a same day reservation through the website because you can not arrange the ticket on time?Thanks for consideration.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the rebuttal we received regarding the above referenced booking number In the original complaint *** *** requested a refund for the ticket requested through our websiteAll funds have been returned to the credit card given by *** ***He is now asking to be able to purchase a ticket for a fare that is not availableUnfortunately we cannot honor his requestAny ticket purchased would be at the current available fare We can offer a discount of $toward the total of new tickets on a new reservation for *** *** and his familyWe regret any inconvenience or frustration encountered by *** *** but appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the rebuttal we received regarding the above referenced booking number In the original complaint *** *** is requesting a refund for a ticket he purchased through our company.In his rebuttal *** *** confirms that he submitted his reservation request earlier in the day he had selected for travel At the time he submitted his request he was emailed a booking confirmation to confirm that we had received his requestOn that confirmation no ticket number is given It just states pending He did not call us or the airline after this to check if the reservation was confirmedWe again state our regret of any confusion or frustration We must however again advise that the ticket was used and so no refund of the ticket will be offeredWe have offered to refund our fees, no other refund will be offeredWe appreciate the time and attention your office has given to this matterSincerely, Karen R***Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint
we received regarding the above referenced booking
numbers. In her complaint *** *** is
asking that she be refunded for the one way ticket that had to be purchased for
her return from Port of Spain to the Washington DC area
TID ***
On
January *** of this year *** ***’ son *** went onto our website
and submitted a request for an airline reservation from the Washington DC area to
Port of Spain. He chose flights for
February *** with a
return date of February ***.
We were not able to get authorization to charge the transaction from the
credit card company*** *** called and was advised of thisAfter trying to
charge the transaction once more she advised us that she would call us backOn
January ** we left a voice mail and sent an email to ask that she call us
regarding the reservationOn January ** the reservation was cancelled and an
email was sent to advise. No charges
were ever posted
TID ***
On
January *** *** went back onto our website and submitted a new
reservation request. The request was for
travel from Washington Dulles to Port of SpainThe travel dates requested were
February *** with a return of February ***This was confirmed
and tickets were issuedConfirmation emails were sent
TID
***
On
February *** we received a phone call advising that *** ***
arrived for her flight back to the Washington Dulles and was told that she had
been confirmed for the flight on February *** which was cancelled
due to no show. He son *** went onto
our website and booked a new one way flightWe then received a phone call
advising that he had booked the travel for February ** and it needed to be
changed to February *This was done and her son authorized the charge
We
can offer no refund for the unused flight from Port of Spain to the Washington Dulles
booked for February *** that was not taken or cancelled. The airline has the funds for this ticket and
we have no authority to make them waive their rules or refund money from their
company
The paperwork that *** *** has forwarded to us for consideration had no date showing when she had
received itIt only showed the original flights which she had been told could
not be confirmed and had been cancelled
We regret any
inconvenience or frustrations encountered by *** *** and appreciate the time
and attention that your office has given to this matter
Sincerely
Karen R***Customer Service Manager***
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced booking
numberIn the complaint *** *** states that TAP Portugal was not paid for a seat for her daughter’s flight.Attachment shows an EMD or Electronic Miscellaneous Document RecordThis is proof that the airline was paid the $ The EMD number is showing as *** I have forwarded this information to the airline and asked for their assistance in getting information and moving forward toward a resolution Once we hear back from the airline we will certainly let *** *** know what we have learnedWe regret any inconvenience or frustration encountered by *** *** and her daughter but we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to hear the voice recording of the FULL conversation and dated emailThis is want I have requested on numerous occasionsI plan on taking this to JAG and do a separate complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint *** *** is requesting a refund for tickets she purchased since she stated that when she checked in for her
flight from Nairobi to Kilimanjaro the airline advised that her tickets was invalid.Since I cannot comment on what took place at the airport we have researched her concerns and would like to advise the following.The tickets issued were valid The portions of her ticket from Kilimanjaro to Nairobi were utilized on Rwandair Express.When *** *** received her Booking Confirmation listed under Flight Booking Terms and Conditions Code Share Flights “*** *** *** *** *** *** *** ** *** *** *** *** ** * *** *** ** *** *** ** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** * ** *** *** *** *** * *** *** *** * *** ** *** *** *** *** ** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** ** ***" We regret any confusion or frustration encountered by *** *** who elected to purchase tickets from Kilimanjaro, Kenya to Portland, Oregon which was not part of the ticket she purchased via our website no refund will be offered We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding
the above referenced booking number. In her complaint *** *** is requesting a refund in the amount of $We would like to advise the Revdex.com that the following refunds were processed and the following emails were sent.Dear *** ***, This is in reference to your “Refund Request”for Booking Number ***.Your refund was processed on 01/**/2017, in the amount of USD 105.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement.Please be advised your credit may take up to business days to appear on your credit card statement.Should you need additional assistance you may email us at: ***.Thank you, CheapOair.com,
*** ** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund for a ticket he purchased through our company.On December **, *** *** or someone on his behalf went onto
our website and submitted a reservation request for travel that same dayWhen the passenger arrived at the airport for her requested flight she did not have a ticketA ticket had not yet been issued for her and she had not received an email confirmation with a ticket number She had not been advised that the reservation was confirmed, just that the request had been receivedWe would like to notify the Revdex.com that we have contacted *** *** and advised that no refund of the ticket can be offeredThe ticket was used for travelWe have offered a refund of our fees at a total of $ No further refund will be offered He has stated that he would like to speak with his girlfriend who was the passenger and we are now waiting to hear back from him before we can move forwardWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this matterSincerely, Karen R***Customer Relations
*** *** ***
Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint *** *** is requesting a refund for the service fees she was charged.Please see the screenshot of our Refund Page below,
showing the following refund was processedBelow is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bankThe credit processed may take up to business days to appear on her credit card statementWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would not have been able to get the connectionAsiana closes hour before the departureI would have gotten there at 1.20pm or so I am in Korea right now
and dont have the info infront of me. It even took time in San Francisco to get to the International terminal, lots of people standing in line as well
I know that for fact it takes more than minutes to get from terminal to terminalWhat would I have done if the counter would have been closed as
there would be other people waiting as well? What I really complain about is that Cheapoar is NOT CHEAPThey should not have this name as I
could book a flight for a lesser price directly with the airlinesI just feel screwed sorry to use this word that the charge was 450$ first, which I still
dont understand and also I did not like the way I was treated over the phone by some personalIt would have been less expensive for me booking
with the airlines meaning Virgin and Asiana, Virgin charges 100$ for change fee, Asiana 200$In this case I would have changed the flight with
Virgin and ended up with 100$ fee what a differenceSo dont tell me this is a fair treatment for the customerIt is unacceptable to my opinion
and I also talk for alot of other customers which have been complaining about the sameThis has to be stoppedAnd I am asking for a fair
treatmentIf I would not have called a so called manager in India I would have ended up with 450$ which is sadly alot of money for me
And I am NOT making this up
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** ***
*** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the
above referenced booking number. In his complaint *** *** states he has
not received his refund.
We would
like to advise the Revdex.com that a refund request has been
submitted to our Accounts
Payable Department in the amount of $The refund will either be
processed back to the original credit card used or in the form of a check. If by check it will be sent to:
*** ***
*** *** **
*** *** ** ***
We regret any confusion
encountered by *** *** and please understand to complete this process it
may take up to days.
Sincerely,
Karen R***
Customer Service Manager
***
July **,
RevDex.com[redacted]
","sans-serif"">RE: [redacted]/Case [redacted] Booking
Number [redacted]
Dear [redacted]:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint [redacted] is
requesting a refund for a ticket she purchased via our online website
On
June [redacted] or someone on her behalf went onto our
website and submitted a round trip reservation from [redacted] to
[redacted]
Enclosed is what we call our "payment page" This is what was shown to her prior to
booking the reservation. When a request
is submitted our website is designed to show travelers the least expensive
flights available between the two cities.
As you can see alternate dates were offered (see attachment 1).
She was also advised to "Please confirm
that the dates, times of flight departures and names of travelers are accurate,
tickets are non-transferable and non-assignable, name changes on tickets are
not permitted, ticket cost and service fees are non-refundable, all govtand
our service fees and taxes are included in the total ticket cost, however, tickets mew be refunded within four hours
from the time of purchase at no coat and within twenty-four (24) hours of the
time of purchase with a fee."
Once the reservation was confirmed a booking email was sent (see
attachment 2) which again advised that alternate dates were confirmed
We would also like to advise the Revdex.com that [redacted] was contacted by one of our customer care supervisors. She informed our supervisor that she had traveled
on the tickets issued on the alternate dates
We regret any confusion encountered by [redacted] but no other
refund or compensation will be offered since she elected to use the tickets
issued
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen
R[redacted]Customer
Service Manager[redacted]
Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In the complaint [redacted] is expressing concern on the amount she was quoted to make changes to her ticketed reservation.On April **, 2017 [redacted] or someone on her behalf...
went on our website and submitted a round trip reservation. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information. Listed in our Terms and Conditions “Once certain travel reservations are made and paid for they may be completely non-refundable and if you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to airline penalties and any fare difference”. [redacted] called on May [redacted] to change the dates of travel. When changes are allowed to ticketed reservations the airline will charge a change fee, generally from $150-$400 per ticket, plus any difference in the fare. Most people would agree that it can be quite costly to make changes to an airline reservation. We cannot make changes to a reservation without following the rules set by the airline. When she was advised of the fees involved in the transaction [redacted] decided not to make changes but to cancel the reservation for future credit. She was sent an email regarding the credit. It stated that credit could only be used by the passenger whose name is on the original ticket.When [redacted] called our office to make a new booking using the credit she was advised of the fees involved in the transaction. She was also advised that she could only use the credit in her name and not the credit given under the name of the other traveling companion. She then chose not to continue the transaction. [redacted] is still holding credit with the airline. We regret any confusion or frustration encountered by [redacted] but we have no authority to waive or ignore any rules and fees set by the airline. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that TAP Portugal will respond now that there is proof that the seat was paid for but not given to my daughter. Please let me know what the response is and when I can recieve my refund.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This is in response to
the rebuttal we received on July [redacted] regarding the above referenced booking
number. In her complaint [redacted] is
requesting a refund for what she was charged when she called to change her
reservation
As stated in our
original letters dated May [redacted] and May [redacted]
advised that based on the information she received from Asiana Airlines that
she did not have enough time in San Francisco to get from one flight to the
other.
On March [redacted]
[redacted] called our customer care department requesting that her reservation
be changed since the airline advised that she did not have enough connecting
time in San Francisco.
Before any changes were
made the following email was sent for authorization:
Dear [redacted]
Thank you for choosing
CheapOair.com
As per our conversation
and as agreed, we have made the changes to your Booking Number [redacted], with
an additional charge of $350.83 USD per passenger, including
airline penalty, difference in fare and fees. Total cost to change this
itinerary including taxes and fees: $350.83 USD (Total for all
passengers).
Please find below your revised itinerary as requested:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
Please review the names, dates, cities,
departure and arrival times, flights and your e-mail address for accuracy.
Above changes are not confirmed until finalized
by the airline. If there are any restrictions, updates, or concerns from the
airline, we will contact you via email or phone. Please be advised once the
above itinerary is exchanged, tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would like to make any further changes to the
new itinerary after your new tickets are issued, you will be responsible for
any additional penalties, fare difference and fees.
Please contact our Customer Service team 24/7,
toll free number ###-###-#### or ###-###-#### (if you are calling from outside
the U.S.) for further assistance.
Thank you,
Web Site NameOnce authorization was received her reservation was changed and her credit card charged. We have already provided information that when we went directly on Asiana website requesting the same itinerary as [redacted]e’s, we were able to book the exact same flights, which means there was no misconnect and the information given to [redacted] by the airlines personnel was incorrect. As a gesture of goodwill a refund was processed in the amount of $125.00 for the service fee she was charged in order to change her reservation.The credit may take up
to 14 business days to appear on her credit card statement. We regret any confusion encountered by [redacted] but no further
refund will be offered. If she is requesting
any other compensation she will need to contact Asiana Airlines directly. We appreciate
the time and attention your office has given to this matter. Sincerely, Karen R[redacted]Customer Service Manager
[redacted]
July **,
2015
RevDex.com[redacted] [redacted]
RE: [redacted]/Case [redacted] Booking
Number [redacted] and [redacted]
Dear [redacted]:
This...
is
in response to the complaint we received regarding the above referenced case numbers. In her complaint [redacted] is requesting a
refund for non refundable tickets purchased via our online website.
In her
complaint [redacted] states that the airline [redacted] is unsafe based on
information she saw in a news story by [redacted]
Based on the complaint we searched and found
the following:
The article was posted on June [redacted] which
advised that on June [redacted] after departing [redacted] the flight
lost cabin pressure and had to make an emergency landing. The article also stated that some of the
oxygen masks did not work.
On June [redacted] or someone on her
behalf went on our website and submitted a round trip reservation. The reservation was booked without the
assistance of one of our Customer Service agents, in these cases it is the
responsibility of the person making the reservation to make sure they read
all necessary and important information.
Prior to submitting her reservation she stated that
she had read and understood our Terms and Conditions. Listed in our Terms and Condition “All airline tickets are 100% non-refundable and
non-transferable.
CheapOair
acts as a service bureau that provides value added service to retail
travel agents and consumers. CheapOair has no control over and assumes no liability for the
actions of the suppliers from whom it obtains Travel products.
We
would also like to advise the Revdex.com that at no time have we
been advised by [redacted]) who help
airlines operate safely, under clearly defined rules that [redacted] is an
unsafe airline and request that they stop service.
We
regret any confusion encountered by [redacted] but no refund will be offered
since no warning has been issued stating that the airline is unsafe or unreliable.
We appreciate
the time and attention your office has given this matter.
Sincerely,
Karen R[redacted]Customer
Service Manager[redacted]
October **, 2015
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the...
complaint we received regarding the above referenced booking
number. In her complaint [redacted] is
requesting a refund for a non-refundable ticket she purchased via our online
website.
On
October [redacted] or someone on his behalf went on our
website and submitted a round trip reservation from Baltimore, Maryland to San
Juan, Puerto Rico. The reservation was
booked without the assistance of one of our Customer Care Agents and it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information.
After
putting in her travel request and selecting her flight our system did advise
free cancellation (see attachment). Once
she clicked on the icon she was advised “If
you book your flights and your plans fall through, you will be able to cancel
your ticket free of charge if you call us within 4 hours of booking or for or for a fee within 24 hours” (see
attachment). This information was also
listed under Policies and Review.
Prior
to submitting the reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Conditions “All airline tickets are 100%
non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline
penalties and any fare difference.
Please understand we at [redacted] do not set airline rules or
restrictions and we are not authorized to waive or ignore any airline policies.
We regret any confusion encountered by [redacted] but based on
the rules set by the airline her ticket is non-refundable and subject to all
airline rules and restrictions and we appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted] [redacted]
[redacted]Booking # [redacted] Dear [redacted]:This is in response to the complaint received in our office regarding the above mentioned booking...
number. [redacted] or someone on his behalf went onto our website and submitted a reservation request on May *, 2017 for travel on May **, 2017. The reservation was confirmed and tickets were issued. On May [redacted] we received a phone call from [redacted] asking to make a change to his flight out of Oakland. He wanted an earlier departure. Our agent checked with the airline and advised the charge would be $176. 00 USD . [redacted] agreed to the fee and the agent made the change with the airline. On May ** we received another phone call from [redacted]. He asked to make changes to his return flight out of Los Angeles. He was quoted $196.20 USD. He agreed to the charge and the agent made the change. Prior to submitting the reservation, he stated that he had read and understood our Terms and Conditions. Listed in our Terms and Conditions “[redacted]” Please understand we do not set airline rules or restrictions nor are we authorized to waive or ignore any airline’s policies. We regret any confusion or frustration encountered by [redacted] but no refund will be offered based on the above information Thank you Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I decided to reject the response because of these reasons. I made the reservation at around 4:40 pm. on [redacted], and the flight was at 9 pm., which means the company had more than three hours to issue the ticket. Furthermore, I have received the confirmation email from Cheapoair as soon as I made the reservation. As the result of this problem, my girlfriend was asked to get off the plane, went back home at the midnight and went to the airport again the next day. I think we deserve a full credit refund and $5000 compensation for emotional damages. If you say so, did you just mean we can not make a same day reservation through the website because you can not arrange the ticket on time?Thanks for consideration.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]