Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Per the attached (Air-Canada Refund Policy) I can not contact them directly regarding my booking since tickets were booked through a third party (CharpOAir). I request CheapOAir to contact Air-Canada and Turkish Airlines via their website for a refund and they can present the attachments I provided earlier to prove that I had the required [redacted] prior to departure and there was no reason for those airlines (regardless how busy the season was) to sell my tickets. Thank you in advance to anyone reviews this case and help in the resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]Dear Sirs: This is in response to the complaint we received regarding the above referenced booking...
number. In the complaint [redacted] is requesting a refund for the ticket he purchased at the airport.We would like to advise the Revdex.com that his complaint has been forwarded to our upper management to do a thorough investigation regarding his concerns.Once our research has been completed [redacted] will be advised the final outcome but please understand this is not a simple process and make take time to complete.We regret any confusion encountered but please allow the time need to complete our investigation.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund for a ticket purchased through our website. [redacted] or someone on...
his behalf went onto our website on December *, 2017 and submitted a reservation request. After choosing the flights he felt would fit his needs he was shown what we call our payment page. At the top are the flights he selected so he can be sure they are exactly what he wanted. The payment page shows that an alternate travel date was chosen. This is brought to his attention both at the top of the page when he sees his chosen flights and again at the bottom of the same page before he clicks on the “Book” button. This is shown below as Attachment 1.At this time we must advise your office that the tickets are both nonrefundable and non -changeable. These are rules that we cannot waive or ignore. This same information was available to [redacted] at the time he chose to purchase the tickets. Due to the information shown above, no refund can be offered. We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That was not the only 3 cancellation was made I have been using this website for several yearsNo advance information available prior of cancellation the OTP or what they call one time password needed to cancel any booking they impose any amount they choose .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted]
This
is...
in response to the complaint we received regarding the above referenced
booking number. In his complaint [redacted]
states that his credit card was fraudulently used.
We
would like to advise the Revdex.com that [redacted] was contacted
by one of our customer care supervisors regarding his complaint.
[redacted] advised our supervisor that he had contacted his bank and reported that
he did not authorize the charges based on fraud. His bank reversed the charges and closed his
Visa account.
Based
on the information received [redacted] was advised that no refund would be
processed from our end since his bank had already credited his account.
We
appreciate the time and attention your office has given to this matter and
regret the inconvenienced encountered by the customer.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted] Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In the complaint [redacted] is requesting a refund of the difference in price between two sets of airline tickets. On June **, 2017 [redacted]...
[redacted] or someone on his behalf went onto our website and submitted a reservation request. The reservation was confirmed and non refundable tickets were issued. He contacted us the following day regarding our Best Price Guarantee. [redacted] was asked to forward a screenshot of the lower fare that he had found. What we have received showed a different flight than what was booked on our website. For his flight out of Atlanta he had booked a 9:27 pm flight. What is showing in the screenshot we were sent is a 9:54 am flight. As part of the terms of our Best Price Guarantee:The Best Price Guarantee is available only if the lower priced offer matches exactly each and every element present in itinerary booked with us, - such as same, specific carrier or provider (including same class of service and refund policy), - the exact same dates and times of travel or service, the same airfare class, hotel room type, car class and any other material conditions as booked through CheapOair. As per these conditions, [redacted] would not qualify for any refund per our Best Price Guarantee. He is now asking to cancel the reservation for a refund on the tickets which are non refundable as per the rules set by the airline. We regret any confusion or frustration encountered by [redacted] but no refund will be offered based on the above information. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the complaint we received regarding the above booking number. In his complaint [redacted]...
[redacted] is requesting that we honor the rate requested for the changes to his reservation. On December [redacted], [redacted] called our customer care department to change his return date. When the changes were made a request was sent to the airline in question to confirm the flights at the rate requested. The airline has up to 3 business days to confirm and in very rare cases, a request can come back denied by the airline. Since the airline could not confirm the only option was a full refund.Please see the screenshot of our Refund Page below, showing the following refunds were processed. Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank. The credit processed may take up to 14 business days to appear on his credit card statement. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is response to the cheapoair answer.Cheapaoir Company Claim on their statement that “[redacted]”Which is not true, even on their long and difficult to understand terms and policy, they mentioned ticket may not be refundable. In order to find out what is the policy I contact airline to find out their terms and policy. Which is really clear, they accept refund but there is penalty.Cheapoair company also claim that e-mail from [redacted] is just stated “[redacted]” To be honest, I don’t have army of lawyer to go over e-mail and make it unevaluable because of kind of language airline used.In case Cheapoair don’t want to be responsible, I strangely suggest the company to mention it in their term and condition, if their ticket is not refundable, or if they don’t want to be responsible for what they sold.Playing with words in term and condition is not fair. Most of people like me are normal people who work hard and $700 is big amount for them, instead of hiring lawyer to write your terms and conditions, just be honest and don’t twist words and don’t play with them, so it will be clear for people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They are referencing the $500 for vouchers, however my issue was when calling them to get them it did not happen, and as a result I'm out both the tickets and voucher information. I will work on a credit card statement showing the charges to be provided. I was told by their representative I'm out the ticket money and money charged for the vouchers. The total amount being $1700. I already provided record of $1200 of that purchase, which was not addressed in their email. What is being done to resolve the initial purchase?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a
refund for what she was charged when she called to change her reservation
In her complaint [redacted] advised that based on the information she received from Asiana Airlines
that she did not have enough time in San Francisco to get from one flight to
the other.
On March [redacted] called our customer care department requesting that her reservation
be changed since the airline advised that she did not have enough connecting
time in San Francisco.
Before any changes were
made the following email was sent for authorization:
[redacted]
Thank you for choosing
CheapOair.com
As per our conversation
and as agreed, we have made the changes to your Booking Number [redacted], with
an additional charge of $350.83 USD per passenger, including
airline penalty, difference in fare and fees. Total cost to change this
itinerary including taxes and fees: $350.83 USD (Total for all
passengers).
Please find below your revised itinerary as requested:
Name : [redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
Please review the names, dates, cities,
departure and arrival times, flights and your e-mail address for accuracy.
Above changes are not confirmed until finalized
by the airline. If there are any restrictions, updates, or concerns from the
airline, we will contact you via email or phone. Please be advised once the
above itinerary is exchanged, tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would like to make any further changes to the
new itinerary after your new tickets are issued, you will be responsible for
any additional penalties, fare difference and fees.
Please contact our Customer Service team 24/7,
toll free number ###-###-#### or ###-###-#### (if you are calling from outside
the U.S.) for further assistance.
Thank you,
Web Site NameOnce authorization was received her reservation was changed and her credit card charged. Based on this information we went directly on Asiana website requesting the same itinerary as [redacted]’s. As you can see (see attachment) we were able to book the exact same flights, which means there was no misconnect and the information given to [redacted] by the airlines personnel was incorrect. . We regret any confusion encountered by [redacted] but no refund will be offered since and if she is requesting any type of compensation or refund she will need to contact Asiana Airlines directly. We appreciate the time and attention your office has given to this matter. Sincerely, Karen R[redacted]Customer Service Manager[redacted]
This is in response to
the rebuttal we received regarding the above booking number. In the complaint [redacted] is requesting
confirmation for her travel in August.
We have already provided
a copy of her booking confirmation which confirmed that she was departing Miami on August [redacted]
and returning back to Miami on August [redacted].
[redacted] stated that
when she went onto [redacted] website they also confirmed that her return
flight is confirmed for August [redacted].
As to why when she tried
to confirm her seats [redacted] shows that her return flights are for
August [redacted]. As advised she will
need to contact the airline since this is their system error.
We are sorry for any inconvenience
or frustration [redacted] encountered and are requesting
that this complaint be closed since there is no error on our part.
We appreciate the time and attention your
office has given this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I cannot consider this as completely resolved until I receive my money. I will inform you immediately once I receive it.I would like to thank Revdex.com for your assistance in making this complaint a success. I don't know if I will receive the same outcome without your support.Once again, thank you very much and more power to Revdex.com. Sincerely yours,[redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I called customer service to change my return ticket at the first time, I was told I cannot change it to July 2015 directly, instead I can change the ticket to May 2015 and then later change to July 2015. I trusted [redacted] and changed my ticket to May 2015 with the change fee. However when I called customer service again to change the ticket to July 2015, I was told I cannot change it to July 2015. Also the agent told me the information from my first call was wrong. Then I talked to the customer service [redacted] on the phone, but no solutions were provided.The wrong information from [redacted] is the only reason for me to lose the return ticket and the change fee. [redacted] should be responsible for what they told me and refund them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to
the complaint we received regarding...
the above booking number. In the complaint [redacted] is requesting
confirmation for her travel in August.
I have enclosed a copy
of her booking confirmation. As you can
see she is departing Miami on August 22nd and returning back to
Miami on August 29th.
In her complaint Ms.
Huerta stated that when she went onto [redacted] website they also
confirmed that her return flight is confirmed for August 29th.
As to why when she tried
to confirm her seats [redacted] shows that her return flights for August [redacted] she and she will need to contact the airline since this is a
problem with their system.
We are sorry for any inconvenience
[redacted] encountered and we appreciate the time and attention your
office has given this matter.
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number. In his original complaint [redacted] is requesting a refund in the amount of $118.57.[redacted] noted in his rebuttal that his credit card company advised that the charges were valid. This was their decision after their investigation. He has come back however asking once again for a refund. When [redacted] went onto our website and submitted his reservation request he chose to have his seats pre-assigned. He then asked for seats with additional legroom. It is common now for airlines to charge for both of these options. He was quoted a price of $132.95 for seats for 4 passengers plus an additional $39.80 for seats with additional legroom. We later informed him that we were unable to confirm this type of seat on this return flight but his seats were confirmed for his outbound flight. For this he was charged $78.77 plus $39.80, instead of the original quoted amount. We regret any confusion encountered by [redacted] but due to the information shown above, no refund can be offeredWe appreciate the time and attention your office has given this matter and request that this matter be closed. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]: This is in response to the complaint we received regarding the above mentioned booking...
number. She is looking for a refund of fees for the airline tickets purchased through our website. When she contacted our office she was advised that a refund of $58 would be processed for her. She was also advised that it would come as two separate refunds, one for $48 and one for $10.00 [redacted] has now been sent email confirmations that the refunds have been completed.We regret any inconvenience or frustration encountered by [redacted] and appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business has not answered my question. Is it true that the prices I saw on the website were not correct? On the phone recording the Representative did say the prices were not correct and would change. I was looking at a ticket much cheaper but was told the ticket price was incorrect on the internet. Thanks!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please note that Cheapoair never contacted me. They responded to my complaint only a day after my scheduled travel. When I called Cheapoair customer service from the airport they could not explain why they never alliterated me about the problem with the credit card and never contacted me about alternative credit card. Moreover, Cheapoair did not offer any new ticket. Please see attached emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You keep answering the same thing without actually answering the complait.. Hiding behind terms and conditions is not a proper solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Per the attached (Air-Canada Refund Policy) I can not contact them directly regarding my booking since tickets were booked through a third party (CharpOAir). I request CheapOAir to contact Air-Canada and Turkish Airlines via their website for a refund and they can present the attachments I provided earlier to prove that I had the required [redacted] prior to departure and there was no reason for those airlines (regardless how busy the season was) to sell my tickets. Thank you in advance to anyone reviews this case and help in the resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]Dear Sirs: This is in response to the complaint we received regarding the above referenced booking...
number. In the complaint [redacted] is requesting a refund for the ticket he purchased at the airport.We would like to advise the Revdex.com that his complaint has been forwarded to our upper management to do a thorough investigation regarding his concerns.Once our research has been completed [redacted] will be advised the final outcome but please understand this is not a simple process and make take time to complete.We regret any confusion encountered but please allow the time need to complete our investigation.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund for a ticket purchased through our website. [redacted] or someone on...
his behalf went onto our website on December *, 2017 and submitted a reservation request. After choosing the flights he felt would fit his needs he was shown what we call our payment page. At the top are the flights he selected so he can be sure they are exactly what he wanted. The payment page shows that an alternate travel date was chosen. This is brought to his attention both at the top of the page when he sees his chosen flights and again at the bottom of the same page before he clicks on the “Book” button. This is shown below as Attachment 1.At this time we must advise your office that the tickets are both nonrefundable and non -changeable. These are rules that we cannot waive or ignore. This same information was available to [redacted] at the time he chose to purchase the tickets. Due to the information shown above, no refund can be offered. We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That was not the only 3 cancellation was made I have been using this website for several yearsNo advance information available prior of cancellation the OTP or what they call one time password needed to cancel any booking they impose any amount they choose .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted]
This
is...
in response to the complaint we received regarding the above referenced
booking number. In his complaint [redacted]
states that his credit card was fraudulently used.
We
would like to advise the Revdex.com that [redacted] was contacted
by one of our customer care supervisors regarding his complaint.
[redacted] advised our supervisor that he had contacted his bank and reported that
he did not authorize the charges based on fraud. His bank reversed the charges and closed his
Visa account.
Based
on the information received [redacted] was advised that no refund would be
processed from our end since his bank had already credited his account.
We
appreciate the time and attention your office has given to this matter and
regret the inconvenienced encountered by the customer.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted] Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In the complaint [redacted] is requesting a refund of the difference in price between two sets of airline tickets. On June **, 2017 [redacted]...
[redacted] or someone on his behalf went onto our website and submitted a reservation request. The reservation was confirmed and non refundable tickets were issued. He contacted us the following day regarding our Best Price Guarantee. [redacted] was asked to forward a screenshot of the lower fare that he had found. What we have received showed a different flight than what was booked on our website. For his flight out of Atlanta he had booked a 9:27 pm flight. What is showing in the screenshot we were sent is a 9:54 am flight. As part of the terms of our Best Price Guarantee:The Best Price Guarantee is available only if the lower priced offer matches exactly each and every element present in itinerary booked with us, - such as same, specific carrier or provider (including same class of service and refund policy), - the exact same dates and times of travel or service, the same airfare class, hotel room type, car class and any other material conditions as booked through CheapOair. As per these conditions, [redacted] would not qualify for any refund per our Best Price Guarantee. He is now asking to cancel the reservation for a refund on the tickets which are non refundable as per the rules set by the airline. We regret any confusion or frustration encountered by [redacted] but no refund will be offered based on the above information. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the complaint we received regarding the above booking number. In his complaint [redacted]...
[redacted] is requesting that we honor the rate requested for the changes to his reservation. On December [redacted], [redacted] called our customer care department to change his return date. When the changes were made a request was sent to the airline in question to confirm the flights at the rate requested. The airline has up to 3 business days to confirm and in very rare cases, a request can come back denied by the airline. Since the airline could not confirm the only option was a full refund.Please see the screenshot of our Refund Page below, showing the following refunds were processed. Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank. The credit processed may take up to 14 business days to appear on his credit card statement. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is response to the cheapoair answer.Cheapaoir Company Claim on their statement that “[redacted]”Which is not true, even on their long and difficult to understand terms and policy, they mentioned ticket may not be refundable. In order to find out what is the policy I contact airline to find out their terms and policy. Which is really clear, they accept refund but there is penalty.Cheapoair company also claim that e-mail from [redacted] is just stated “[redacted]” To be honest, I don’t have army of lawyer to go over e-mail and make it unevaluable because of kind of language airline used.In case Cheapoair don’t want to be responsible, I strangely suggest the company to mention it in their term and condition, if their ticket is not refundable, or if they don’t want to be responsible for what they sold.Playing with words in term and condition is not fair. Most of people like me are normal people who work hard and $700 is big amount for them, instead of hiring lawyer to write your terms and conditions, just be honest and don’t twist words and don’t play with them, so it will be clear for people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They are referencing the $500 for vouchers, however my issue was when calling them to get them it did not happen, and as a result I'm out both the tickets and voucher information. I will work on a credit card statement showing the charges to be provided. I was told by their representative I'm out the ticket money and money charged for the vouchers. The total amount being $1700. I already provided record of $1200 of that purchase, which was not addressed in their email. What is being done to resolve the initial purchase?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted]:
This is in response to
the...
complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a
refund for what she was charged when she called to change her reservation
In her complaint [redacted] advised that based on the information she received from Asiana Airlines
that she did not have enough time in San Francisco to get from one flight to
the other.
On March [redacted] called our customer care department requesting that her reservation
be changed since the airline advised that she did not have enough connecting
time in San Francisco.
Before any changes were
made the following email was sent for authorization:
[redacted]
Thank you for choosing
CheapOair.com
As per our conversation
and as agreed, we have made the changes to your Booking Number [redacted], with
an additional charge of $350.83 USD per passenger, including
airline penalty, difference in fare and fees. Total cost to change this
itinerary including taxes and fees: $350.83 USD (Total for all
passengers).
Please find below your revised itinerary as requested:
Name : [redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted] *
Please review the names, dates, cities,
departure and arrival times, flights and your e-mail address for accuracy.
Above changes are not confirmed until finalized
by the airline. If there are any restrictions, updates, or concerns from the
airline, we will contact you via email or phone. Please be advised once the
above itinerary is exchanged, tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would like to make any further changes to the
new itinerary after your new tickets are issued, you will be responsible for
any additional penalties, fare difference and fees.
Please contact our Customer Service team 24/7,
toll free number ###-###-#### or ###-###-#### (if you are calling from outside
the U.S.) for further assistance.
Thank you,
Web Site NameOnce authorization was received her reservation was changed and her credit card charged. Based on this information we went directly on Asiana website requesting the same itinerary as [redacted]’s. As you can see (see attachment) we were able to book the exact same flights, which means there was no misconnect and the information given to [redacted] by the airlines personnel was incorrect. . We regret any confusion encountered by [redacted] but no refund will be offered since and if she is requesting any type of compensation or refund she will need to contact Asiana Airlines directly. We appreciate the time and attention your office has given to this matter. Sincerely, Karen R[redacted]Customer Service Manager[redacted]
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted]:
This is in response to
the rebuttal we received regarding the above booking number. In the complaint [redacted] is requesting
confirmation for her travel in August.
We have already provided
a copy of her booking confirmation which confirmed that she was departing Miami on August [redacted]
and returning back to Miami on August [redacted].
[redacted] stated that
when she went onto [redacted] website they also confirmed that her return
flight is confirmed for August [redacted].
As to why when she tried
to confirm her seats [redacted] shows that her return flights are for
August [redacted]. As advised she will
need to contact the airline since this is their system error.
We are sorry for any inconvenience
or frustration [redacted] encountered and are requesting
that this complaint be closed since there is no error on our part.
We appreciate the time and attention your
office has given this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I cannot consider this as completely resolved until I receive my money. I will inform you immediately once I receive it.I would like to thank Revdex.com for your assistance in making this complaint a success. I don't know if I will receive the same outcome without your support.Once again, thank you very much and more power to Revdex.com. Sincerely yours,[redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I called customer service to change my return ticket at the first time, I was told I cannot change it to July 2015 directly, instead I can change the ticket to May 2015 and then later change to July 2015. I trusted [redacted] and changed my ticket to May 2015 with the change fee. However when I called customer service again to change the ticket to July 2015, I was told I cannot change it to July 2015. Also the agent told me the information from my first call was wrong. Then I talked to the customer service [redacted] on the phone, but no solutions were provided.The wrong information from [redacted] is the only reason for me to lose the return ticket and the change fee. [redacted] should be responsible for what they told me and refund them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
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Dear [redacted]:
This is in response to
the complaint we received regarding...
the above booking number. In the complaint [redacted] is requesting
confirmation for her travel in August.
I have enclosed a copy
of her booking confirmation. As you can
see she is departing Miami on August 22nd and returning back to
Miami on August 29th.
In her complaint Ms.
Huerta stated that when she went onto [redacted] website they also
confirmed that her return flight is confirmed for August 29th.
As to why when she tried
to confirm her seats [redacted] shows that her return flights for August [redacted] she and she will need to contact the airline since this is a
problem with their system.
We are sorry for any inconvenience
[redacted] encountered and we appreciate the time and attention your
office has given this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear Sirs:This is in response to the rebuttal we received regarding the above referenced booking number. In his original complaint [redacted] is requesting a refund in the amount of $118.57.[redacted] noted in his rebuttal that his credit card company advised that the charges were valid. This was their decision after their investigation. He has come back however asking once again for a refund. When [redacted] went onto our website and submitted his reservation request he chose to have his seats pre-assigned. He then asked for seats with additional legroom. It is common now for airlines to charge for both of these options. He was quoted a price of $132.95 for seats for 4 passengers plus an additional $39.80 for seats with additional legroom. We later informed him that we were unable to confirm this type of seat on this return flight but his seats were confirmed for his outbound flight. For this he was charged $78.77 plus $39.80, instead of the original quoted amount. We regret any confusion encountered by [redacted] but due to the information shown above, no refund can be offeredWe appreciate the time and attention your office has given this matter and request that this matter be closed. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]: This is in response to the complaint we received regarding the above mentioned booking...
number. She is looking for a refund of fees for the airline tickets purchased through our website. When she contacted our office she was advised that a refund of $58 would be processed for her. She was also advised that it would come as two separate refunds, one for $48 and one for $10.00 [redacted] has now been sent email confirmations that the refunds have been completed.We regret any inconvenience or frustration encountered by [redacted] and appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business has not answered my question. Is it true that the prices I saw on the website were not correct? On the phone recording the Representative did say the prices were not correct and would change. I was looking at a ticket much cheaper but was told the ticket price was incorrect on the internet. Thanks!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please note that Cheapoair never contacted me. They responded to my complaint only a day after my scheduled travel. When I called Cheapoair customer service from the airport they could not explain why they never alliterated me about the problem with the credit card and never contacted me about alternative credit card. Moreover, Cheapoair did not offer any new ticket. Please see attached emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You keep answering the same thing without actually answering the complait.. Hiding behind terms and conditions is not a proper solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]