*
*
*** *** ***
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above
referenced booking number. In her complaint *** *** is requesting compensation
due to an airline schedule change
Since *** *** is
not the passenger or credit card holder no information may be given regarding
this reservationPlease understand we are only following the guideline set by
the Federal Aviation Administration in order to protect the passenger as well
as the credit card holder
We regret any confusion encountered by *** *** but no
further action can be taken regarding her complaint
We appreciate the time
and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** ***
***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above referenced booking number. In the complaint *** *** is requesting a
refund in the amount of $for seats on a reservation that he cancelled
We would like to advise
the Revdex.com that he has already been refunded $by our company
and the airline has notified us that they are processing a refund for $
We regret
any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this
matter
Sincerely,
Karen R***
Customer Service
*** * ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number
In the complaint *** *** is requesting a refund for airline tickets purchased through our websiteOn January **, *** *** or someone on his behalf went onto our website and submitted a reservation request He did not use the assistance of our customer service agents and he was responsible for reading any necessary and important information during the process When submitting his request he confirmed that he had read and agreed to our terms and conditions, part of which state,***When *** *** contacted our office, approximately hours after the tickets were issued, he was advised that as per the terms and conditions he agreed to the reservation could be cancelled for $per ticketAfter speaking with our agent the fee was lowered as a courtesy for *** *** to $per ticketsHe agreed to the charge of $(3x$15) and the reservation was cancelled.Because *** *** cancelled the reservation the same day he booked it the charge of $for the tickets never posted to his accountIt was held as a pending charge by his financial institution until it dropped off according to their policiesOur fee of $was refunded and so there was only the $charge for the cancellation feeThis is nonrefundable We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
*** *** ***
*** *** ***
*** **
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** **:
This is in response to
the complaint we received regarding the above
referenced booking number. In the complaint *** *** is requesting a
refund for what he was charged by the airline for baggage fees
Enclosed is
*** ***’s final booking confirmation.
As you can see the base fare was listed at $Taxes and fees at
$which included the Enhanced Seat Assignment of $12.95) totaling $
If *** *** was charged more than the total amount quoted he will need to provide a
running statement for the credit card in question. This information can either be emailed to me
at *** or faxed to ###-###-#### Attn: ***
Once
this information is received our billing department will be able to investigate
his concerns
We
regret any confusion encountered by *** *** but no action can be taken
until this information is received and researched
We appreciate the time and attention your
office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
*** *** ***
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above referenced
booking number. In her complaint *** *** is requesting a
refund for a no-refundable ticket since she booked the wrong arrival and
departure cities
Prior to submitting the
reservation she stated that she had read and understood our Terms and Conditions. Listed in our Terms and Conditions “Most airline
tickets are 100% non-refundable and non-transferableIf you wish to exchange the tickets for new
dates or routing any and all changes made to the itinerary are restricted and
subject to airline penalties and any fare
difference.
On November
*** when she submitted her reservation and tickets were issued a
booking confirmation was sent
*** *** ** *** *** *** ** ***
*** *** * *** * ***
*** * *** * *** * * *** * ***
*** *** * ***
On November
*** when she contacted our customer care department advising that
she had reversed the cities our agent advised that changes could be made but
she would be subject to any airline reissue fees and fare difference. She advised our agent to leave the
reservation as is so no action was taken
On November
***, she again contacted our customer care and advised changes
could be made but she would be subject to any airline reissue fees and fare
difference. She advised our agent that
she would call back so no action was taken
We would
like to advise the Revdex.com that based on the information we received
from the airline that she did not chefor her flight. When a passenger does not chefor
their flight the airlines general policy is to mark the reservation in a “No
Show” status and cancel the flight. As a
general industry rule, when passengers with confirmed tickets do not use, or
cancel in advance; the
airlines forfeit that portion of the ticket.
CheapOair is not responsible for the decision and regulations established
by the airlines
Please understand that
we at CheapOair do not set airline policies and are not authorized to waive or
ignore any individual airline rules or restrictions
Since it was Sun Country
who suspended her ticket and indicated it has no value she will need to contact
them directly for any refund since as she stated in her complaint at no time
did she request that her reservation be cancelled
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
April **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE: *** **/Case *** Booking Number ***
Dear
*** ***:
This is in response to the complaint we
received regarding the above reservation.
In the complaint the she is requesting a refund in the amount of $2,
since when she submitted the reservation one of the names of the passengers was
incorrect
On January **, 2015, *** ** or someone
on her behalf went on our website and submitted a round trip reservation from
***, *** to *** ** departing March **, 2015. The reservation was booked without the
assistance of one of our Customer Service agents; it is the responsibility of
the person making the reservation to make sure they read all necessary and
important information
Prior to submitting her reservation she
was also advised “Please confirm that the dates,
times of flight departures and names of
travelers are accurate, tickets are
non-transferable and non-assignable, name
changes on tickets are not permitted, ticket
cost and service fees are non-refundable, all govtand our service fees and taxes
are included in the total ticket cost, however, tickets are refundable within
twenty-four (24) hours of the time of purchaseDate and routing changes
will be subject to airline penalties and our service fees.”
On January **, 2015, *** *** called our customer care department requesting that the travel dates be
changed. The reservation was changed but
at no time did he advise that there was any problem with either name
It was not until March *** that we were notified that one of the passengers name was wrong. Based on this information a request was submitted to the airline requesting that they waive their
policy regarding name changes. Please
understand we have no control on how long it will take to airline to respond
back to our request or if they will even honor the request.
On March *** our waivers department was requested by the
airline that in order to process our request more information was
required. This information was also
email to ***
which was the email address provided when the reservation was submitted. Our records indicate that the information was
not provided so our request was denied
Since the airline denied our request as a gesture of good will we did
request a refund based on the above request.
The airline did authorize a refund in the amount of $
Please see the attached screenshot of our Refund Page below, showing the
balance due was processed. Below is the
date of the request and the Processor Approval Code showing the dollar amount
to be removed from our bank, *** ***
We regret any confusion encountered by *** ** but no further refund will
be offered based on the above information
We appreciate the time and attention your office has given this
matter.
Sincerely,
*** *** *** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above
referenced booking number. In his complaint *** *** is requesting
confirmation for the flights he purchased
We would like to advise
the Revdex.com that *** *** was contacted by one of our customer
care supervisors regarding his concerns.
He was advised that the reservation was confirmed and a ticket had been
issuedThis information was also verified by the airline
We regret any confusion
encountered by *** *** and we appreciate the time and attention your office
has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
May **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE:
*** *** ***/Case *** Booking Number ***
Dear
*** ***:
This
is in response to the complaint we received regarding the above referenced booking
number
We
would like to advise the Revdex.com that *** *** has been
contacted by one of our customer care representative based on his concerns** ***
has advised that she is in contact with the airline requesting information as
to when and why *** *** flight was cancelled out of *** Airport and was
rebooked out of *** Airport
Once
this information is received further we will than know how to better respond to
his request
We regret any confusion encountered by *** *** and to please allow
the airline time to respond to our request
Sincerely,
*** *** *** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** ***Dear *** ***; This is in response to the rebuttal we received regarding the above referenced case number *** *** is stating his concerns regarding his attempt to purchase airline tickets through our website As we have advised your office, the reservation request was submitted on our website on October *, Several attempts to call *** *** were made as well as several emails sent to himWe contacted his bank and were advised by their representative Zaila that he must be on the call with our representative and the bank representative if any verification was to be done Our agent tried to call him to include in the call but was unable to reach him at that time Because we could not successfully complete the verification process we could not confirm the reservationOnce again, we regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above referenced booking
numberIn the complaint *** *** he is requesting a credit for a ticket he purchased via our online website.We would like to advise the Revdex.com that *** *** was contacted by one of our customer care agents, and a credit was offered and accepted.We regret any confusion encountered by *** *** and consider this complaint closed.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint
*** *** is requesting a refund in the amount of $ Please see the screenshot of our Refund Page showing that the refund was processedThe credit may take up to business days to appear on her credit card statementWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund of fees charged for changing the travel date on the airline tickets she purchased
through our websiteWhen *** *** called our office on November **, to make changes to the travel dates she was quoted and authorized an additional charge of $USD to reissue the airline ticketsShe was quoted the difference in fare as well as applicable service fees During the phone call she was sent an email showing the new charge amount and new flights to approve before any changes were madeAfter advising our agent that she received the email, she authorized the charges and the changes were made Part of the email she received states:Dear *** ***Thank you for choosing ***As per our conversation and as agreed, we have made the changes to your Booking Number ***, with an additional charge of $USD per passenger, including airline penalty, difference in fare and feesTotal cost to change this itinerary including taxes and fees: $USD (Total for all passengers).We regret any confusion or frustration encountered by *** *** but no refund will be offered based on the above information.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The statement given by "cheapoair" as the following: *** ** *** *** *** *** *** *** ** *** *** *** *** *** ***
is an outright lie I was able to rebook via *** *** directly, and be issued a refund on the far difference by *** *** The ploy taht CheapOAir is offering by forcing customers to rebook through them is for them to collect fees that are associated to their own practices and NOT by the airlines.I am awaiting my cancellation fee refund, and Travel Insurance Refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
2/11/
*** *** ***
*** *** ***
***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint *** *** is requesting a refund for a non-refundable ticket she purchased via our online website.On September ***, ***
*** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Listed in our Terms and Conditions “Most airline tickets are 100% non-refundable and non-transferableOn November ***, *** *** called our customer care department requesting that the reservation be cancelled and refunded She was advised that the reservation could be cancelled but based on the airline rules the tickets were non-refundable and t she would hold a credit with United Airlines for the ticket value Before the reservation was cancelled the following email was sent *** *** * ***
*** *** *** *** *** *** *** *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ** *** *** *** *** *** *** ** *** *** *** ***
* *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ***
* *** *** *** * *** *** *** *** *** * *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** ***
*** *** *** *** *** ***
*** *** ***
* *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** ***
*** *** *** ** *** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Awaiting cancellation fee reversal and travel insurance reversal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February **,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is
in response to the complaint we received regarding the above referenced booking
number. In her complaint ** *** is
asking that she be refunded the service fee charged for her request for a car
rental reservation
The
charge of $CAD has been refunded back to the *** credit card that we were
given at the time the request was submitted.
It should show back onto her account within 7-business days
We
regret any inconvenience or frustrations encountered by *** *** and appreciate
the time and attention that your office has given to this matter
Sincerely
Karen R***Customer Service Manager***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** ***Dear *** ***; This is in response to the complaint we received regarding the above referenced case number In his
complaint *** *** has stated concerns because we were unable to confirm his reservation request*** *** went onto our website on October *, and submitted a reservation requestBecause it was an international address using an international credit card we, of course, needed to verify some information We tried to do this with his bank but a conference call was needed He has stated in his complaint that when we called to ask *** *** to assist with verification he denied He states that the agent did correctly advise that we could not guarantee the fare would not go up Airfares are extremely volatile and cannot be guaranteed until the ticket is issued We are happy to assist *** *** in booking a new reservation but we cannot guarantee the fareWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***Dear *** ***:This is in response to the rebuttal we received regarding the above referenced booking number In her original complaint *** *** is asking about credit she is holding with WestJet due to the recent hurricanes.*** *** is asking about the $difference between what she paid for the tickets and the credit she has been offered by the airline She has been refunded $already so we have asked our accounting department to process an additional refund of $ She will then have been refunded the $she was advisedWe appreciate the time and attention your office has given to this matter and ask that this matter now be closedSincerely,Karen R***Customer Service Manager
*
*
*** *** ***
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above
referenced booking number. In her complaint *** *** is requesting compensation
due to an airline schedule change
Since *** *** is
not the passenger or credit card holder no information may be given regarding
this reservationPlease understand we are only following the guideline set by
the Federal Aviation Administration in order to protect the passenger as well
as the credit card holder
We regret any confusion encountered by *** *** but no
further action can be taken regarding her complaint
We appreciate the time
and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** ***
***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above referenced booking number. In the complaint *** *** is requesting a
refund in the amount of $for seats on a reservation that he cancelled
We would like to advise
the Revdex.com that he has already been refunded $by our company
and the airline has notified us that they are processing a refund for $
We regret
any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given to this
matter
Sincerely,
Karen R***
Customer Service
*** * ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number
In the complaint *** *** is requesting a refund for airline tickets purchased through our websiteOn January **, *** *** or someone on his behalf went onto our website and submitted a reservation request He did not use the assistance of our customer service agents and he was responsible for reading any necessary and important information during the process When submitting his request he confirmed that he had read and agreed to our terms and conditions, part of which state,***When *** *** contacted our office, approximately hours after the tickets were issued, he was advised that as per the terms and conditions he agreed to the reservation could be cancelled for $per ticketAfter speaking with our agent the fee was lowered as a courtesy for *** *** to $per ticketsHe agreed to the charge of $(3x$15) and the reservation was cancelled.Because *** *** cancelled the reservation the same day he booked it the charge of $for the tickets never posted to his accountIt was held as a pending charge by his financial institution until it dropped off according to their policiesOur fee of $was refunded and so there was only the $charge for the cancellation feeThis is nonrefundable We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
*** *** ***
*** *** ***
*** **
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** **:
This is in response to
the complaint we received regarding the above
referenced booking number. In the complaint *** *** is requesting a
refund for what he was charged by the airline for baggage fees
Enclosed is
*** ***’s final booking confirmation.
As you can see the base fare was listed at $Taxes and fees at
$which included the Enhanced Seat Assignment of $12.95) totaling $
If *** *** was charged more than the total amount quoted he will need to provide a
running statement for the credit card in question. This information can either be emailed to me
at *** or faxed to ###-###-#### Attn: ***
Once
this information is received our billing department will be able to investigate
his concerns
We
regret any confusion encountered by *** *** but no action can be taken
until this information is received and researched
We appreciate the time and attention your
office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
*** *** ***
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above referenced
booking number. In her complaint *** *** is requesting a
refund for a no-refundable ticket since she booked the wrong arrival and
departure cities
Prior to submitting the
reservation she stated that she had read and understood our Terms and Conditions. Listed in our Terms and Conditions “Most airline
tickets are 100% non-refundable and non-transferableIf you wish to exchange the tickets for new
dates or routing any and all changes made to the itinerary are restricted and
subject to airline penalties and any fare
difference.
On November
*** when she submitted her reservation and tickets were issued a
booking confirmation was sent
*** *** ** *** *** *** ** ***
*** *** * *** * ***
*** * *** * *** * * *** * ***
*** *** * ***
On November
*** when she contacted our customer care department advising that
she had reversed the cities our agent advised that changes could be made but
she would be subject to any airline reissue fees and fare difference. She advised our agent to leave the
reservation as is so no action was taken
On November
***, she again contacted our customer care and advised changes
could be made but she would be subject to any airline reissue fees and fare
difference. She advised our agent that
she would call back so no action was taken
We would
like to advise the Revdex.com that based on the information we received
from the airline that she did not chefor her flight. When a passenger does not chefor
their flight the airlines general policy is to mark the reservation in a “No
Show” status and cancel the flight. As a
general industry rule, when passengers with confirmed tickets do not use, or
cancel in advance; the
airlines forfeit that portion of the ticket.
CheapOair is not responsible for the decision and regulations established
by the airlines
Please understand that
we at CheapOair do not set airline policies and are not authorized to waive or
ignore any individual airline rules or restrictions
Since it was Sun Country
who suspended her ticket and indicated it has no value she will need to contact
them directly for any refund since as she stated in her complaint at no time
did she request that her reservation be cancelled
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
April **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE: *** **/Case *** Booking Number ***
Dear
*** ***:
This is in response to the complaint we
received regarding the above reservation.
In the complaint the she is requesting a refund in the amount of $2,
since when she submitted the reservation one of the names of the passengers was
incorrect
On January **, 2015, *** ** or someone
on her behalf went on our website and submitted a round trip reservation from
***, *** to *** ** departing March **, 2015. The reservation was booked without the
assistance of one of our Customer Service agents; it is the responsibility of
the person making the reservation to make sure they read all necessary and
important information
Prior to submitting her reservation she
was also advised “Please confirm that the dates,
times of flight departures and names of
travelers are accurate, tickets are
non-transferable and non-assignable, name
changes on tickets are not permitted, ticket
cost and service fees are non-refundable, all govtand our service fees and taxes
are included in the total ticket cost, however, tickets are refundable within
twenty-four (24) hours of the time of purchaseDate and routing changes
will be subject to airline penalties and our service fees.”
On January **, 2015, *** *** called our customer care department requesting that the travel dates be
changed. The reservation was changed but
at no time did he advise that there was any problem with either name
It was not until March *** that we were notified that one of the passengers name was wrong. Based on this information a request was submitted to the airline requesting that they waive their
policy regarding name changes. Please
understand we have no control on how long it will take to airline to respond
back to our request or if they will even honor the request.
On March *** our waivers department was requested by the
airline that in order to process our request more information was
required. This information was also
email to ***
which was the email address provided when the reservation was submitted. Our records indicate that the information was
not provided so our request was denied
Since the airline denied our request as a gesture of good will we did
request a refund based on the above request.
The airline did authorize a refund in the amount of $
Please see the attached screenshot of our Refund Page below, showing the
balance due was processed. Below is the
date of the request and the Processor Approval Code showing the dollar amount
to be removed from our bank, *** ***
We regret any confusion encountered by *** ** but no further refund will
be offered based on the above information
We appreciate the time and attention your office has given this
matter.
Sincerely,
*** *** *** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above
referenced booking number. In his complaint *** *** is requesting
confirmation for the flights he purchased
We would like to advise
the Revdex.com that *** *** was contacted by one of our customer
care supervisors regarding his concerns.
He was advised that the reservation was confirmed and a ticket had been
issuedThis information was also verified by the airline
We regret any confusion
encountered by *** *** and we appreciate the time and attention your office
has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
May **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE:
*** *** ***/Case *** Booking Number ***
Dear
*** ***:
This
is in response to the complaint we received regarding the above referenced booking
number
We
would like to advise the Revdex.com that *** *** has been
contacted by one of our customer care representative based on his concerns** ***
has advised that she is in contact with the airline requesting information as
to when and why *** *** flight was cancelled out of *** Airport and was
rebooked out of *** Airport
Once
this information is received further we will than know how to better respond to
his request
We regret any confusion encountered by *** *** and to please allow
the airline time to respond to our request
Sincerely,
*** *** *** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** ***Dear *** ***; This is in response to the rebuttal we received regarding the above referenced case number *** *** is stating his concerns regarding his attempt to purchase airline tickets through our website As we have advised your office, the reservation request was submitted on our website on October *, Several attempts to call *** *** were made as well as several emails sent to himWe contacted his bank and were advised by their representative Zaila that he must be on the call with our representative and the bank representative if any verification was to be done Our agent tried to call him to include in the call but was unable to reach him at that time Because we could not successfully complete the verification process we could not confirm the reservationOnce again, we regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear Sirs: This is in response to the complaint we received regarding the above referenced booking
numberIn the complaint *** *** he is requesting a credit for a ticket he purchased via our online website.We would like to advise the Revdex.com that *** *** was contacted by one of our customer care agents, and a credit was offered and accepted.We regret any confusion encountered by *** *** and consider this complaint closed.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint
*** *** is requesting a refund in the amount of $ Please see the screenshot of our Refund Page showing that the refund was processedThe credit may take up to business days to appear on her credit card statementWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*
*** *** ***Dear *** ***:This is in response to the complaint we received regarding the above referenced booking number In the complaint *** *** is requesting a refund of fees charged for changing the travel date on the airline tickets she purchased
through our websiteWhen *** *** called our office on November **, to make changes to the travel dates she was quoted and authorized an additional charge of $USD to reissue the airline ticketsShe was quoted the difference in fare as well as applicable service fees During the phone call she was sent an email showing the new charge amount and new flights to approve before any changes were madeAfter advising our agent that she received the email, she authorized the charges and the changes were made Part of the email she received states:Dear *** ***Thank you for choosing ***As per our conversation and as agreed, we have made the changes to your Booking Number ***, with an additional charge of $USD per passenger, including airline penalty, difference in fare and feesTotal cost to change this itinerary including taxes and fees: $USD (Total for all passengers).We regret any confusion or frustration encountered by *** *** but no refund will be offered based on the above information.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The statement given by "cheapoair" as the following: *** ** *** *** *** *** *** *** ** *** *** *** *** *** ***
is an outright lie I was able to rebook via *** *** directly, and be issued a refund on the far difference by *** *** The ploy taht CheapOAir is offering by forcing customers to rebook through them is for them to collect fees that are associated to their own practices and NOT by the airlines.I am awaiting my cancellation fee refund, and Travel Insurance Refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
2/11/
*** *** ***
*** *** ***
***Dear *** ***:This is in response to the complaint we received regarding the above booking number In her complaint *** *** is requesting a refund for a non-refundable ticket she purchased via our online website.On September ***, ***
*** or someone on her behalf went on our website and submitted a round trip reservation The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Listed in our Terms and Conditions “Most airline tickets are 100% non-refundable and non-transferableOn November ***, *** *** called our customer care department requesting that the reservation be cancelled and refunded She was advised that the reservation could be cancelled but based on the airline rules the tickets were non-refundable and t she would hold a credit with United Airlines for the ticket value Before the reservation was cancelled the following email was sent *** *** * ***
*** *** *** *** *** *** *** *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ** *** *** *** *** *** *** ** *** *** *** ***
* *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ***
* *** *** *** * *** *** *** *** *** * *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** ***
*** *** *** *** *** ***
*** *** ***
* *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** ***
*** *** *** ** *** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Awaiting cancellation fee reversal and travel insurance reversal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February **,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is
in response to the complaint we received regarding the above referenced booking
number. In her complaint ** *** is
asking that she be refunded the service fee charged for her request for a car
rental reservation
The
charge of $CAD has been refunded back to the *** credit card that we were
given at the time the request was submitted.
It should show back onto her account within 7-business days
We
regret any inconvenience or frustrations encountered by *** *** and appreciate
the time and attention that your office has given to this matter
Sincerely
Karen R***Customer Service Manager***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** ***Dear *** ***; This is in response to the complaint we received regarding the above referenced case number In his
complaint *** *** has stated concerns because we were unable to confirm his reservation request*** *** went onto our website on October *, and submitted a reservation requestBecause it was an international address using an international credit card we, of course, needed to verify some information We tried to do this with his bank but a conference call was needed He has stated in his complaint that when we called to ask *** *** to assist with verification he denied He states that the agent did correctly advise that we could not guarantee the fare would not go up Airfares are extremely volatile and cannot be guaranteed until the ticket is issued We are happy to assist *** *** in booking a new reservation but we cannot guarantee the fareWe regret any confusion or frustration encountered by *** *** and we appreciate the time and attention your office has given this matter Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***Dear *** ***:This is in response to the rebuttal we received regarding the above referenced booking number In her original complaint *** *** is asking about credit she is holding with WestJet due to the recent hurricanes.*** *** is asking about the $difference between what she paid for the tickets and the credit she has been offered by the airline She has been refunded $already so we have asked our accounting department to process an additional refund of $ She will then have been refunded the $she was advisedWe appreciate the time and attention your office has given to this matter and ask that this matter now be closedSincerely,Karen R***Customer Service Manager