December *,
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in
response to the complaint we received regarding the above referenced booking
number. In his complaint *** *** is
requesting a refund in the amount of $based on our Best Price Guarantee
Listed
in our Terms and Condition under Best Price Guarantee
“In the unlikely event that you find a lower rate on CheapOair or
on another U.S.-based website for the same itinerary within hours of booking with CheapOair, we will either
cancel your current itinerary and provide you a full refund, or refund you the
entire difference in priceYou will need to provide documentation that all the
elements of the lower offer , including, without limitation, the departure and
arrival dates and locations, airline, class, fare, cancellation policy, hotel
room, hotel rate and car class are the same as the itinerary you booked with us
and available for booking onlineOnce we've verified that the information
provided meets the requirements of the BPG, we will process a full refund of
the price difference between the lower offer and the price of the itinerary you
booked with us.”
We regret any confusion encountered by *** *** but no refund
will be offered since the monies he is requesting does not qualify under our
Best Price Guarantee
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***Customer Service Manager***
January **,
Revdex.com
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received for the above referenced booking
number. In her complaint *** *** states that she
has not received her refund
On January *** we were notified by her credit
card company that a dispute had been received
Merchant Chargeback Notice added to system - Chargeback Reference
No- *** Receive Date: 12/**/- Internal Reason: *** Charge Back -
Amount: $
Please understand that
we are not investigating her claim, this process is being handled by her credit
card company and they are the ones who will determine the outcome
We regret any confusion
encountered by *** *** but until her credit card company completes their
research no further action can be taken on our part
We appreciate the time
and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** *** Dear *** ***: This is in response to the rebuttal we received regarding the above referenced booking numberIn the rebuttal *** *** is requesting information as to why his flight was cancelled. As stated earlier, when checking in for the return flight, airline personnel informed it’s passengers that there was no flight for that day We cannot comment on when and why the flight was cancelled since our records show that no information was provided to us by the airline on the cancellation We received no advance notification *** *** would have been provided information by the airline representative at the airport regarding the cancellationOnly they would have that information Based on the airlines “Contract of Carriage” when a flight is cancelled it is the responsibility of the airline to re-protect its passenger on the next available flight As *** *** advised the airline did confirm a return flight. Also listed in our Terms and Conditions: CheapOair shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us We regret any confusion or frustration encountered by *** *** but he will need to contact the airline directly in order to answer his question as to why the airline cancelled their flightAs we have tried to explain, this appears to have been a last minute cancellation by the airlineThey re-protected him onto a different flightAs per our Terms and Conditions cited above we are not responsible for airline operational issues We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced
booking numberIn the complaint *** *** is requesting a refund for a nonrefundable ticket purchased with our representative*** *** booked an airline reservation with one of our agents on June **, During that phone call she was advised by our agent that the ticket was nonrefundable after hours On June ** we received a phone call from *** *** asking that the reservation be cancelled for a full refund She was advised once again that the ticket was non refundable and no refund could be offered as per the rules set by the airline She stated that she had not been advised of that We have checked the phone call and confirmed that she was advised correctly by the agent *** *** was offered the opportunity to listen to the call but our notes show she chose not toWe regret any confusion or frustration encountered by *** *** but no refund will be offeredWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] you have stated that the records shows that there were evidence to show as to why the airline cancel or any sort of cancelation, while the airline said that you are the one that is responsible to sell me the right travel ticket that have an accurate travel date that I didn't get my ticket through them and they are not responsible for any inaccurate travel date that I bought from you guys, bottom line is that you sell me a ticket to return on a specific date where there was no available flight to return, you have sell me a ticket that is incorrect and misleading
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
September **,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear ***
***:
This
is in response to the complaint we received for the above referenced booking
number. In her complaint *** *** is
requesting a refund for the airlines cancellation fee.
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline
penalties and any fare difference.”
“Any
and all changes made to the itinerary are restricted and are subject to airline
fare rules, whichever is more restrictive; most of our tickets do not allow any
date or name changes after the booking is completed“
In his complaint she states that she
we advise “free cancelation”. We would
like to advise the Revdex.com that *** *** was not charged a
cancellation fee
When she called our customer care
department advising that he was denied him boarding by the airline the agent
informed him that his ticket was refundable but he would have to pay a $
airline cancellation fee and our original service fee of $was
non-refundable
We regret any confusion encountered by *** *** but no refund will
be offered since we are not authorized to waive or ignore any airline’s policy
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***Customer Service Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are the only company I have ever worked with to buy airline tickets that have their prices change all over the placeThey are a ridiculous company and I will never have anything to do with them againI'm done with themThey also have not responded with that message that they will cancel everything and never contact me again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
Thank you very much for your workI couldn't get my money back if weren't for you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
","sans-serif"">
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint *** *** is
requesting a refund since she stated she was overcharged
*** *** or someone on her behalf went on
our website and submitted a one way reservation. The reservation was booked without the assistance
of one of our Customer Service Agents and it is the responsibility of the
person making the reservation to make sure they read all necessary and
important information (see attachment)
If
*** *** feels that she was charged anything other than advised based on the
confirmation she received she will need to contact our Billing Department at
###-###-#### and one of our agents will be able to assist
We
appreciate the time and attention your office has given to this matter
Sincerely,
Karen R***Customer Service Manager***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above
referenced booking numbers In his complaint *** *** is stating that he was overcharged.We would like to advise the Revdex.com that based on his complaint a request has been submitted to our accounting department to research his complaint.We would also like to advise that since payment was collected by the airline a request was submitted to Air China We are a travel agency and are not authorized to waive any airline policy The decision to refund all or part of the money he is seeking would be solely up to the individual airlineWe regret any confusion or frustrations encountered by *** *** and are requesting that he allow us the time to complete our research.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
Dear *** *** This is in response to the rebuttal we received regarding the above referenced booking number In the original complaint *** *** is requesting a refund in the amount of $As we previously advised your office, *** *** has been refunded all but $She has been advised that this charge was for the program we offer to enable refund within hours without any service fee*** *** cancelled her reservation within hours and was not charged a cancellation fee by our company.There seems to be some confusion that I hope I can clear up In her rebuttal *** *** mentions two booking numbers *** *** chose an itinerary that included two airlines Each airline always has their own “locator” or “booking number” and there is one that we issue She would have had to make a connection in Shanghai on both her outbound and inbound flightsShe would have possibly had to go through security there but under circumstances she would not have to go through immigration there One ticket was issued for all flights since United and *** ***s have baggage and ticketing agreements with each otherOn her flight into the US she would have had to claim her bags and go through immigration in Newark since that would have been her point of entry We appreciate the time and attention your office has given this matter and ask that it now be closedSincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, the response made by the business ignored the fact that a *** agent gave me the wrong instruction on the phone and this causes me to lose the return ticket.When I called *** to change my return ticket to July, 2015, I followed the instruction from a *** agent, who told me to change the return ticket to May, first and then change it again to July, However after I made the first change, another agent from *** told me I cannot change it to July, and told me the instruction from the first agent is wrong. The wrong instruction from *** causes me to lose the return ticket and the change feeThat is why I request a refund from ***. I want to know why the *** agent told me I can change the return ticket to July by changing the ticket twice if the agent already knows the ticket will be invalid after 5/*? It looks like a fraud to me if there is not a good reason for this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[To whom it may concern:This complaint is beyond the USD which *** charged to my account and until now has not reversedI have stated my points very clearly regarding the shady dealings of this companyI will state it again that my theory is *** only exists not to provide cheap flights but to earn from the so called "cancellation fee" hence I am hoping Revdex.com can investigate*** are accused of the following:-giving two booking numbers when their presentation of a product is a "package flight" where you do not have to worry about immigration in the layover terminal; -so called attempts of their call center agent to solve the case but after a conversation no resolution of the case, then after the conversation the call center agent sends a "feedback email" where the "no" botton for not satisfied with the service is nonoperational - literally the unsatisfied botton is not working so their website only shows "positive rating;" and-the fact that only one call center agent corresponded to me in all calls and emails. Awaiting Revdex.com's positive response on my request that this website/office be investigated, thank you.*** *** *** ***
***
***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Cheap OAir screwed up not the airlines I have emails from Cheap OAir telling me to do certain things and I followed Cheap OAir directions and it was Cheap OAir wrong doing , Cheap OAir took my money and screwed up I have phone recordings and emails from Cheap OAir showing it was their negligents not the airline , I want my full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint *** *** is requesting a refund in the amount of We would like to advise the Revdex.com that the following refund was processed and the following email was sent.Dear *** ***, This is in reference to your “Refund Request”for Booking Number ***.Your refund was processed on 03/**/2017, in the amount of USD 407.56.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement. Please be advised your credit may take up to business days to appear on your credit card statement.Should you need additional assistance you may email us at: ***.Thank you, OneTravel.com, Refund We regret any confusion or frustrations encountered by *** *** and now consider this complaint closed and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** Dear Sirs: This is in response to the latest rebuttal we received regarding the above referenced booking number. In her complaint *** *** is questioning charges for airline tickets purchased with one of our representatives.As we have previously stated, air fares can change many times on any given dayThe fare shown on any website can be sold out quickly*** *** has listened to her phone call with our agent and heard the total amount of $that was quoted and authorized and she was charged as quotedWe appreciate the time and attention your office has given this matterWith no further information to offer we ask that the case now be closed Sincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above referenced booking
number. In her complaint *** *** is asking that we
honor a sold out fare.
*** *** states that
she received a confirmation with her booking number and itinerary. This was a booking confirmation showing that
her request for a reservation had been received and that ticket issuance was
pending
TheCheapOairemail confirmation is NOT
the contractual acceptance of the Booking, but merely an acknowledgement that
we have received your request
Unfortunately the
request submitted by *** *** could not be confirmed and tickets could not be
issued
In the airline industry
it is a policy that no fare is guaranteed until the ticket is issued. With people all over the world trying to
purchase the same limited seats on any given flight, fares can change rapidly,
which is why that policy is standard throughout the industry We must advise that we cannot honor *** ***
request to honor a fare that is no longer available
Please see the
screenshot of our Refund Page below, showing the balance due was
processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank.The credit may take up
to business days to appear on his credit card statement
We regret any
inconvenience or frustrations encountered by *** *** and appreciate the time
and attention that your office has given to this matter
Sincerely
Karen R***
Customer Service Manager
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com, when I received my credit card statement in April 2015, I noticed unusual activity with the booking of airline tickets on March ** 2015, then I contacted my credit card company to report as fraudNow, six months later, I received a letter from CheapOair dated 10/**/that they are threatening to send me to collections for a flight booked under the name of *** *** ***, but I do not know this person, nor did I authorize payment on this transactionI called CheapOair three times, and Erin from CheapOair finally returned my message, he told me that I was actually under collection for eight transactions which he emailed to me on 11/**/15, totaling $He said that were two charges under my credit card #*** ($on 3/**/at 7:27pm, $on 3/**/at 8:39pm), one charge on credit card *** which does not belong to me ($on 4/*/on at 6:12pm), five charges on credit card #*** which does not belong to me ($on 3/**/at 5am, $on 3/**/at 12:41pm, $on 3/**/at 6:21am, $on 3/**/at 6:44am, $on 3/**/at 2:48pm)I don't have credit cards ending in #*** or #***, so I'm not sure why this business is even saying that I booked the last six listed transactionsI did not authorize payment for any of these fraudulent transactions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
November **,
Revdex.com*** *** ** *** *** *** ***
*** *** ** ***
RE:
Audrey Campbell/Rebuttal Case *** Booking Number ***
Dear *** ***:
This
is in response to the rebuttal we received regarding the above referenced booking
number. In her complaint *** *** is
requesting a refund for a non-refundable ticket she purchased via our online
website.
We
have explained that we at *** advised prior to submitting her reservation
“Please confirm that the names of the
travelers are accurate. Please also
confirm that the dates and times of flight departures are accurate. Tickets are non-refundable and name changes
on tickets are not permitted. Ticket
cost for most airlines is
non-refundable (see Fare Rules) and our service fees are
non-refundable. All our service fees
and taxes are included in the total ticket cost. However, tickets may be refunded if requested
within (4) hours from the time of purchase at no cost and within twenty-four
(24) hours from the time of purchase for a fee.
Date and routing changes will be subject to airline penalties and our
service fees. Fares are not guaranteed
until ticketed.”
This
information is also advised in our Terms and Conditions
We
have also explained that *** does not set airline rules or restriction
and is not authorized to waive or ignore any individual airline’s policy
Again we regret any confusion encountered by *** *** and are
requesting that the complaint be closed based on the rules set by the airline
that her tickets are non-refundable and subject to all airline rules and
restrictions since this information was provided prior to submitting her
reservation
Sincerely,
Karen R***Customer Service Manager***
December *,
*
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in
response to the complaint we received regarding the above referenced booking
number. In his complaint *** *** is
requesting a refund in the amount of $based on our Best Price Guarantee
Listed
in our Terms and Condition under Best Price Guarantee
“In the unlikely event that you find a lower rate on CheapOair or
on another U.S.-based website for the same itinerary within hours of booking with CheapOair, we will either
cancel your current itinerary and provide you a full refund, or refund you the
entire difference in priceYou will need to provide documentation that all the
elements of the lower offer , including, without limitation, the departure and
arrival dates and locations, airline, class, fare, cancellation policy, hotel
room, hotel rate and car class are the same as the itinerary you booked with us
and available for booking onlineOnce we've verified that the information
provided meets the requirements of the BPG, we will process a full refund of
the price difference between the lower offer and the price of the itinerary you
booked with us.”
We regret any confusion encountered by *** *** but no refund
will be offered since the monies he is requesting does not qualify under our
Best Price Guarantee
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***Customer Service Manager***
January **,
Revdex.com
*** ***
** ** *** *** *** ***
*** *** ** ***
*
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received for the above referenced booking
number. In her complaint *** *** states that she
has not received her refund
On January *** we were notified by her credit
card company that a dispute had been received
Merchant Chargeback Notice added to system - Chargeback Reference
No- *** Receive Date: 12/**/- Internal Reason: *** Charge Back -
Amount: $
Please understand that
we are not investigating her claim, this process is being handled by her credit
card company and they are the ones who will determine the outcome
We regret any confusion
encountered by *** *** but until her credit card company completes their
research no further action can be taken on our part
We appreciate the time
and attention your office has given to this matter
Sincerely,
Karen R***
Customer Service Manager
***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** *** Dear *** ***: This is in response to the rebuttal we received regarding the above referenced booking numberIn the rebuttal *** *** is requesting information as to why his flight was cancelled. As stated earlier, when checking in for the return flight, airline personnel informed it’s passengers that there was no flight for that day We cannot comment on when and why the flight was cancelled since our records show that no information was provided to us by the airline on the cancellation We received no advance notification *** *** would have been provided information by the airline representative at the airport regarding the cancellationOnly they would have that information Based on the airlines “Contract of Carriage” when a flight is cancelled it is the responsibility of the airline to re-protect its passenger on the next available flight As *** *** advised the airline did confirm a return flight. Also listed in our Terms and Conditions: CheapOair shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us We regret any confusion or frustration encountered by *** *** but he will need to contact the airline directly in order to answer his question as to why the airline cancelled their flightAs we have tried to explain, this appears to have been a last minute cancellation by the airlineThey re-protected him onto a different flightAs per our Terms and Conditions cited above we are not responsible for airline operational issues We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager
*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced
booking numberIn the complaint *** *** is requesting a refund for a nonrefundable ticket purchased with our representative*** *** booked an airline reservation with one of our agents on June **, During that phone call she was advised by our agent that the ticket was nonrefundable after hours On June ** we received a phone call from *** *** asking that the reservation be cancelled for a full refund She was advised once again that the ticket was non refundable and no refund could be offered as per the rules set by the airline She stated that she had not been advised of that We have checked the phone call and confirmed that she was advised correctly by the agent *** *** was offered the opportunity to listen to the call but our notes show she chose not toWe regret any confusion or frustration encountered by *** *** but no refund will be offeredWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] you have stated that the records shows that there were evidence to show as to why the airline cancel or any sort of cancelation, while the airline said that you are the one that is responsible to sell me the right travel ticket that have an accurate travel date that I didn't get my ticket through them and they are not responsible for any inaccurate travel date that I bought from you guys, bottom line is that you sell me a ticket to return on a specific date where there was no available flight to return, you have sell me a ticket that is incorrect and misleading
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
September **,
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear ***
***:
This
is in response to the complaint we received for the above referenced booking
number. In her complaint *** *** is
requesting a refund for the airlines cancellation fee.
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airline
penalties and any fare difference.”
“Any
and all changes made to the itinerary are restricted and are subject to airline
fare rules, whichever is more restrictive; most of our tickets do not allow any
date or name changes after the booking is completed“
In his complaint she states that she
we advise “free cancelation”. We would
like to advise the Revdex.com that *** *** was not charged a
cancellation fee
When she called our customer care
department advising that he was denied him boarding by the airline the agent
informed him that his ticket was refundable but he would have to pay a $
airline cancellation fee and our original service fee of $was
non-refundable
We regret any confusion encountered by *** *** but no refund will
be offered since we are not authorized to waive or ignore any airline’s policy
We appreciate
the time and attention your office has given to this matter
Sincerely,
Karen R***Customer Service Manager***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are the only company I have ever worked with to buy airline tickets that have their prices change all over the placeThey are a ridiculous company and I will never have anything to do with them againI'm done with themThey also have not responded with that message that they will cancel everything and never contact me again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
Thank you very much for your workI couldn't get my money back if weren't for you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
","sans-serif"">
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint *** *** is
requesting a refund since she stated she was overcharged
*** *** or someone on her behalf went on
our website and submitted a one way reservation. The reservation was booked without the assistance
of one of our Customer Service Agents and it is the responsibility of the
person making the reservation to make sure they read all necessary and
important information (see attachment)
If
*** *** feels that she was charged anything other than advised based on the
confirmation she received she will need to contact our Billing Department at
###-###-#### and one of our agents will be able to assist
We
appreciate the time and attention your office has given to this matter
Sincerely,
Karen R***Customer Service Manager***
*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above
referenced booking numbers In his complaint *** *** is stating that he was overcharged.We would like to advise the Revdex.com that based on his complaint a request has been submitted to our accounting department to research his complaint.We would also like to advise that since payment was collected by the airline a request was submitted to Air China We are a travel agency and are not authorized to waive any airline policy The decision to refund all or part of the money he is seeking would be solely up to the individual airlineWe regret any confusion or frustrations encountered by *** *** and are requesting that he allow us the time to complete our research.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
Dear *** *** This is in response to the rebuttal we received regarding the above referenced booking number In the original complaint *** *** is requesting a refund in the amount of $As we previously advised your office, *** *** has been refunded all but $She has been advised that this charge was for the program we offer to enable refund within hours without any service fee*** *** cancelled her reservation within hours and was not charged a cancellation fee by our company.There seems to be some confusion that I hope I can clear up In her rebuttal *** *** mentions two booking numbers *** *** chose an itinerary that included two airlines Each airline always has their own “locator” or “booking number” and there is one that we issue She would have had to make a connection in Shanghai on both her outbound and inbound flightsShe would have possibly had to go through security there but under circumstances she would not have to go through immigration there One ticket was issued for all flights since United and *** ***s have baggage and ticketing agreements with each otherOn her flight into the US she would have had to claim her bags and go through immigration in Newark since that would have been her point of entry We appreciate the time and attention your office has given this matter and ask that it now be closedSincerely,Karen R***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, the response made by the business ignored the fact that a *** agent gave me the wrong instruction on the phone and this causes me to lose the return ticket.When I called *** to change my return ticket to July, 2015, I followed the instruction from a *** agent, who told me to change the return ticket to May, first and then change it again to July, However after I made the first change, another agent from *** told me I cannot change it to July, and told me the instruction from the first agent is wrong. The wrong instruction from *** causes me to lose the return ticket and the change feeThat is why I request a refund from ***. I want to know why the *** agent told me I can change the return ticket to July by changing the ticket twice if the agent already knows the ticket will be invalid after 5/*? It looks like a fraud to me if there is not a good reason for this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[To whom it may concern:This complaint is beyond the USD which *** charged to my account and until now has not reversedI have stated my points very clearly regarding the shady dealings of this companyI will state it again that my theory is *** only exists not to provide cheap flights but to earn from the so called "cancellation fee" hence I am hoping Revdex.com can investigate*** are accused of the following:-giving two booking numbers when their presentation of a product is a "package flight" where you do not have to worry about immigration in the layover terminal; -so called attempts of their call center agent to solve the case but after a conversation no resolution of the case, then after the conversation the call center agent sends a "feedback email" where the "no" botton for not satisfied with the service is nonoperational - literally the unsatisfied botton is not working so their website only shows "positive rating;" and-the fact that only one call center agent corresponded to me in all calls and emails. Awaiting Revdex.com's positive response on my request that this website/office be investigated, thank you.*** *** *** ***
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*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Cheap OAir screwed up not the airlines I have emails from Cheap OAir telling me to do certain things and I followed Cheap OAir directions and it was Cheap OAir wrong doing , Cheap OAir took my money and screwed up I have phone recordings and emails from Cheap OAir showing it was their negligents not the airline , I want my full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***
*** *** ***
*** ***
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*** *** ***Dear *** ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint *** *** is requesting a refund in the amount of We would like to advise the Revdex.com that the following refund was processed and the following email was sent.Dear *** ***, This is in reference to your “Refund Request”for Booking Number ***.Your refund was processed on 03/**/2017, in the amount of USD 407.56.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement. Please be advised your credit may take up to business days to appear on your credit card statement.Should you need additional assistance you may email us at: ***.Thank you, OneTravel.com, Refund We regret any confusion or frustrations encountered by *** *** and now consider this complaint closed and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
*** *** ***
*** *** ***
*** Dear Sirs: This is in response to the latest rebuttal we received regarding the above referenced booking number. In her complaint *** *** is questioning charges for airline tickets purchased with one of our representatives.As we have previously stated, air fares can change many times on any given dayThe fare shown on any website can be sold out quickly*** *** has listened to her phone call with our agent and heard the total amount of $that was quoted and authorized and she was charged as quotedWe appreciate the time and attention your office has given this matterWith no further information to offer we ask that the case now be closed Sincerely,Karen R***Customer Service Manager
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Dear *** ***:
This is in response to
the complaint we received regarding the above referenced booking
number. In her complaint *** *** is asking that we
honor a sold out fare.
*** *** states that
she received a confirmation with her booking number and itinerary. This was a booking confirmation showing that
her request for a reservation had been received and that ticket issuance was
pending
TheCheapOairemail confirmation is NOT
the contractual acceptance of the Booking, but merely an acknowledgement that
we have received your request
Unfortunately the
request submitted by *** *** could not be confirmed and tickets could not be
issued
In the airline industry
it is a policy that no fare is guaranteed until the ticket is issued. With people all over the world trying to
purchase the same limited seats on any given flight, fares can change rapidly,
which is why that policy is standard throughout the industry We must advise that we cannot honor *** ***
request to honor a fare that is no longer available
Please see the
screenshot of our Refund Page below, showing the balance due was
processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank.The credit may take up
to business days to appear on his credit card statement
We regret any
inconvenience or frustrations encountered by *** *** and appreciate the time
and attention that your office has given to this matter
Sincerely
Karen R***
Customer Service Manager
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com, when I received my credit card statement in April 2015, I noticed unusual activity with the booking of airline tickets on March ** 2015, then I contacted my credit card company to report as fraudNow, six months later, I received a letter from CheapOair dated 10/**/that they are threatening to send me to collections for a flight booked under the name of *** *** ***, but I do not know this person, nor did I authorize payment on this transactionI called CheapOair three times, and Erin from CheapOair finally returned my message, he told me that I was actually under collection for eight transactions which he emailed to me on 11/**/15, totaling $He said that were two charges under my credit card #*** ($on 3/**/at 7:27pm, $on 3/**/at 8:39pm), one charge on credit card *** which does not belong to me ($on 4/*/on at 6:12pm), five charges on credit card #*** which does not belong to me ($on 3/**/at 5am, $on 3/**/at 12:41pm, $on 3/**/at 6:21am, $on 3/**/at 6:44am, $on 3/**/at 2:48pm)I don't have credit cards ending in #*** or #***, so I'm not sure why this business is even saying that I booked the last six listed transactionsI did not authorize payment for any of these fraudulent transactions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
November **,
Revdex.com*** *** ** *** *** *** ***
*** *** ** ***
RE:
Audrey Campbell/Rebuttal Case *** Booking Number ***
Dear *** ***:
This
is in response to the rebuttal we received regarding the above referenced booking
number. In her complaint *** *** is
requesting a refund for a non-refundable ticket she purchased via our online
website.
We
have explained that we at *** advised prior to submitting her reservation
“Please confirm that the names of the
travelers are accurate. Please also
confirm that the dates and times of flight departures are accurate. Tickets are non-refundable and name changes
on tickets are not permitted. Ticket
cost for most airlines is
non-refundable (see Fare Rules) and our service fees are
non-refundable. All our service fees
and taxes are included in the total ticket cost. However, tickets may be refunded if requested
within (4) hours from the time of purchase at no cost and within twenty-four
(24) hours from the time of purchase for a fee.
Date and routing changes will be subject to airline penalties and our
service fees. Fares are not guaranteed
until ticketed.”
This
information is also advised in our Terms and Conditions
We
have also explained that *** does not set airline rules or restriction
and is not authorized to waive or ignore any individual airline’s policy
Again we regret any confusion encountered by *** *** and are
requesting that the complaint be closed based on the rules set by the airline
that her tickets are non-refundable and subject to all airline rules and
restrictions since this information was provided prior to submitting her
reservation
Sincerely,
Karen R***Customer Service Manager***