[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the latest rebuttal we received regarding the above referenced booking number In her original complaint [redacted] is requesting a refund for airline tickets she purchased through our website [redacted] has confirmed that she booked the reservation on our website without assistance from our customer service agents At that time she agreed to our terms and conditions which state that if cancelled within hours a fee would be chargedWhen she called to cancel she was again advised of this fee and she chose to not cancel the reservation In her latest rebuttal [redacted] states that we should have charged her the cancellation fee instead of the amount she had earlier authorized to be charged for the ticketsWe of course could not do thisWe were authorized by [redacted] to charge her account for the ticketsWe did not receive her authorization to charge the cancellation feeIn her rebuttal [redacted] mentions a cancellation number Our company does not issue any such numbers when a reservation is cancelledWe remind your office that [redacted] confirms that she has disputed the charge with her credit card companyThey are now investigating her concernsAs we previously stated, we will have no additional information until they have completed their research and made a final determination We received notification of the dispute late in November and it is generally a day processWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
[redacted] ** [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting a refund for a ticket she pur***d since she was denied boarding for not having proper travel documenst Please see the screenshot of our Refund Page below, showing the balance due was processed Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] Manhattan.The credit may take up to business days to appear on her credit card statement The balance of $will be refund by the airline and make take them up to business days to complete this process.We are sorry for any inconvenience [redacted] encountered but no other refund will be processed since our service fees are non-refundable.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager [redacted]
[redacted] [redacted] Dear [redacted] ***:This is in response to the complaint we received regarding the above booking number In the complaint [redacted] indicated that she was not happy with the service provided.We apologize for any rude or unprofessional behavior that may have been displayed by our agents We take our customer care seriously and her concerns have been submitted to senior management.We would also like to advise that the following refund was processed and confirmed based on the below email.Dear [redacted] ***, This is in reference to your “Refund Request”for Booking Number [redacted] .Your refund was processed on 04***/2017, in the amount of USD 120.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement.Please be advised your credit may take up to business days to appear on your credit card statement.Thank you, CheapOair.com, Refund DepartmentDear [redacted] ***, This is in reference to your “Refund Request”for Booking Number [redacted] .Your refund was processed on 042017, in the amount of USD 551.02.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement.Please be advised your credit may take up to business days to appear on your credit card statement.Thank you, CheapOair.com,We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As my travel agency, they should take some responsibilty to provide correct information when I call them about my father's problem with the flight on 216, the agent did not tell me thatHe stated that I should buy a ticket and pay the whole new payment of $How could the be so misinformed and then also misinform me? It's weird that they don't want to take any responsibility about thishow much longer I need to wait? every time I call them they say someone will contact emirates and let me know about itThey keep telling me not to call emirates directlyIt's been monthsWhy is no one at Cheapoair not trying to expediate this case even after my several requests for expediation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I will wait for the further info that is being sought
[redacted] [redacted] ** [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above booking number In her complaint [redacted] is requesting a refund for the return portion of her ticket Prior to submitting her reservation she was advised that when tickets are issued most tickets are non-refundable and non-transferable, based on the rules set by the airline As stated in her complaint [redacted] did not chefor her outbound flight The airlines general policy is to mark the reservation in a “No Show” statusThe fare rules of her tickets are implemented by the airline, the passenger is required to use all the flight coupons of the booking in the order they were issuedIf any leg of the journey is no showed that leg and all subsequent legs would be cancelled by the airline and Not CheapOair Please understand that we at CheaoOair do not set airline policies and are not authorized to waive or ignore any individual airline rules or restrictions We regret any confusion encountered by [redacted] but no refund will be offered on the part of CheapOair if she is requesting a refund she will need to deal directly with American Airlines Sincerely, Karen R [redacted] Customer Service Manager [redacted]
[redacted] ** [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced... booking number. In her complaint [redacted] is requesting that the return flight for her mother be cancelled and requesting proof of cancellation. We would like to advise the RevDex.com that [redacted] has been contacted by one of our customer care supervisors. Our agent informed her that since she was not the passenger or credit card holder neither Japan Airlines nor CheapOair could cancel the reservation. Please understand we are only following the guideline set by the Federal Aviation Administration in order to protect the passenger as well as the credit card holder. We regret any confusion encountered by [redacted] but no further action can be taken regarding her complaint. We appreciate the time and attention your office has given to this matter. Sincerely, Karen R [redacted] Customer Service Manager [redacted]
[redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for tickets he purchased via our online website due to his flight being cancelled due to bad weather Listed in our Terms and Conditions “CheapOairdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlinesWe would like to advise the Revdex.com that on his behalf a refund request was submitted to Emirates Airlines refund department for consideration The decision to refund all or part of the money [redacted] is seeking will solely be up to the individual airline We regret any confusion or frustration encountered by [redacted] but not further action can be taken on our part until the airline responds to our request.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
September **, [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In her complaint [redacted] is requesting compensation since she was denied boarding by the airline since she did not have proper travel documents I would like to thank [redacted] for providing the information This information has been submitted to our Information Technology Department requesting further investigation Based on her original request a refund has been submitted for the $she requested Please see the attached screenshot of our Refund Page below, showing the balance due was processed Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan The credit may take up to business days to appear on her credit card statement We apologize for what [redacted] encountered and it was not our intention to deceive since all of our information listed on our website refers to Travisa We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
April **, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the response we received regarding the above referenced booking number In his request [redacted] is requesting a refund for the return portion of his ticket since the flight were cancelled due to weather When an airline cancels its flight based on their Contract of Carriage it is their responsibility to re-protect its passengers We were advised by [redacted] that they re-accommodated [redacted] and his family to depart out of ***, [redacted] to [redacted] ***, [redacted] on January [redacted] (see attachment)Their original tickets were exchange by the airline and the value of the unused portion was applied to the cost of the new tickets We regret any confusion encountered by [redacted] but based on the above information no refund will be offered and we appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their answer, CheapOair conveniently forgets to mention their claim: "An incorrect phone number is on file for you at your banking institution that you used to make a purchase from us, as we informed you in our recent conversation" I have proof of this in my inbox, and will gladly provide this proof when required.The claim is for the following reasons: A) They never contacted my banking institution (I verified this with the banking institution), and B) My banking institution has my correct phone number on file (again verified with the banking institution).CheapOair, in their answer to you, claims that "we tried to do this with his bank, but a conference call was needed"Not only is this statement a non sequitur (look it up on Google if you don't know what that is), it is also a confirmation of their lieTheir statement suggests that they tried to contact my banking institution, and failed, and that therefore a conference call was neededMy question then is: if they failed to actually make contact with my banking institution, then how can they claim that my banking institution does not have my correct phone number on file? I'm truly curious to know where they obtained the information, which, I'll mention it again, is demonstrably falseMy banking institution will confirm this if required.I also do not understand the need for a conference call; I do not see how my phone number should be the magic number that all of a sudden then confirms my credit card is real (the banking institution itself has very different ways of confirming that I am who I say I am).I highly question this statement of theirs as well: "Because it was an international address using an international credit card, we, of course, needed to verify some information" [redacted] is an international company and I'm baffled that CheapOair should be so surprised that credit cards are used internationally In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, [redacted] ** [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his rebuttal [redacted] is requesting more information as to why when he went to check his account he was advised it was invalid Based on the information [redacted] provided, the account was created but before it could be finalized he was required to provide more information Our customers are very important, but we can only ascertain that the information was not provided so the process was not completedWe would like to inform to the Revdex.com that when the customer contacted us, was assisted and informed about what might have happened and the information in reference to the changes he wanted to make were provided Also as previously stated, the customer received a refund for the ticket purchased and the account was created We appreciate the time and attention your office has given to this matter and kindly ask for this case to be close Sincerely, Karen R***Customer Service Manager [redacted]
[redacted] Dear [redacted] ***:This is in response to the latest rebuttal we received regarding the above referenced booking number In the original complaint [redacted] is requesting a refund for airline tickets purchased through our websiteIn our response we advised your office that [redacted] is holding credit with the airline and that tickets using this credit must be issued by February **, As we previously mentioned [redacted] was given the opportunity to look over the coverage offered by the travel insurance shown on our website before making the decision to purchase itIf he feels that the reason he could not travel was covered under the policy he would need to contact them to have a claim form sent to him for reviewWe appreciate the time and attention your office has given to this matter and ask that this matter now be closed Thank youKaren R***Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Please see the letter I received from [redacted] ***We do have a travel credit with them for the amount of but we are not getting the back because of a late cancellation fee due to Cheapo Air not cancelling my tickets and refunding the months ago I feel this is unfair since I did cancel my flight with Cheapo Air minutes after I booked with them on line and was promised a full refund of my moneyAll I want is the that is due from the cancellation being late from Cheapo air since I Never received the refunded back to my credit card...I noticed there is a difference of the amounts in the both emails I did call [redacted] again and spoke to Jeff to verify we only have a credit of Please if there is any information that is neededThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] Booking Number [redacted] and [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In the complaint [redacted] states that he was overcharged and is requesting a refund for the difference.Based on the receipts he provided the hotel did charge a rate of $which was the base fare and did not include state and local taxes.We would like to advise the Better Business that as a gesture of goodwill the following refunds were processed for our service fee.The credit may take up to business days to appear on his credit card statementWe regret any confusion encountered by [redacted] but no further refund will be offered based on the information he provided.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
[redacted] Dear [redacted] :This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is asking about credit she is holding with WestJet due to the recent hurricanes.We have worked with the airline and confirmed for [redacted] that she is holding credit of $with them that will be valid for one yearWestJest is sending an email to her with this same information We have also advised [redacted] that we are refunding our service fee of $back to herWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
December **, [redacted] ** [redacted] [redacted] Dear Brenda M [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] wants to change his reservation since the date he submitted was incorrect (see attachment) Prior to submitting the reservation he stated that he had read and understood our Terms and Conditions Listed in our Terms and Condition “All airline tickets are 100% non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to airline penalties and any fare difference.” “Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets do not allow any date or name changes after the booking is completed“ Our system is not set up to allow passengers to change their reservation by accessing their account since all changes need to be processed by one of our customer care agents On December [redacted] when [redacted] contacted our customer care department he was advised the above information and in order to change his reservation there would be an additional amount due of $fare difference and the airline penalty of $which he declined Please understand that we at CheapOair due not set airline rules and restrictions and we are not authorized to waive any individual airline’s policy We regret any confusion encountered by [redacted] and if he wants to change his reservation he will be subject to all airline rules and restrictions We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
May **, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above reservation In the complaint [redacted] states she has not received her refund in the amount of $407.20, since the airline had cancelled her flight Please see the attached screenshot of our Refund Page below, showing the balance due was processed Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on her credit card statement We regret any confusion or frustrations [redacted] encountered and we appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please note that my name is not [redacted] Moreover, Cheapoair did not try to contact me Their email were general and not specific that they tried to verify my credit card.I replied to their previous email in full details explaining their poor quality of customer service and inability to correct their mistakes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is now being made satisfactory to me and the matter is being resolved Per the statements made by CheapOAir, they have now issued the refund for the ticket and the refund fee, and I am now only waiting for my credit card company to receive the refund and process it Once it is received, the issue will be resolved in entirety Thank you for opening this complaint and issuing it for review Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the latest rebuttal we received regarding the above referenced booking number In her original complaint [redacted] is requesting a refund for airline tickets she purchased through our website [redacted] has confirmed that she booked the reservation on our website without assistance from our customer service agents At that time she agreed to our terms and conditions which state that if cancelled within hours a fee would be chargedWhen she called to cancel she was again advised of this fee and she chose to not cancel the reservation In her latest rebuttal [redacted] states that we should have charged her the cancellation fee instead of the amount she had earlier authorized to be charged for the ticketsWe of course could not do thisWe were authorized by [redacted] to charge her account for the ticketsWe did not receive her authorization to charge the cancellation feeIn her rebuttal [redacted] mentions a cancellation number Our company does not issue any such numbers when a reservation is cancelledWe remind your office that [redacted] confirms that she has disputed the charge with her credit card companyThey are now investigating her concernsAs we previously stated, we will have no additional information until they have completed their research and made a final determination We received notification of the dispute late in November and it is generally a day processWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service
[redacted] ** [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting a refund for a ticket she pur***d since she was denied boarding for not having proper travel documenst Please see the screenshot of our Refund Page below, showing the balance due was processed Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] Manhattan.The credit may take up to business days to appear on her credit card statement The balance of $will be refund by the airline and make take them up to business days to complete this process.We are sorry for any inconvenience [redacted] encountered but no other refund will be processed since our service fees are non-refundable.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager [redacted]
[redacted] [redacted] Dear [redacted] ***:This is in response to the complaint we received regarding the above booking number In the complaint [redacted] indicated that she was not happy with the service provided.We apologize for any rude or unprofessional behavior that may have been displayed by our agents We take our customer care seriously and her concerns have been submitted to senior management.We would also like to advise that the following refund was processed and confirmed based on the below email.Dear [redacted] ***, This is in reference to your “Refund Request”for Booking Number [redacted] .Your refund was processed on 04***/2017, in the amount of USD 120.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement.Please be advised your credit may take up to business days to appear on your credit card statement.Thank you, CheapOair.com, Refund DepartmentDear [redacted] ***, This is in reference to your “Refund Request”for Booking Number [redacted] .Your refund was processed on 042017, in the amount of USD 551.02.Additional refund(s) if any may not be credited back within same time frameThese transactions will appear separately on your credit card statement.Please be advised your credit may take up to business days to appear on your credit card statement.Thank you, CheapOair.com,We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As my travel agency, they should take some responsibilty to provide correct information when I call them about my father's problem with the flight on 216, the agent did not tell me thatHe stated that I should buy a ticket and pay the whole new payment of $How could the be so misinformed and then also misinform me? It's weird that they don't want to take any responsibility about thishow much longer I need to wait? every time I call them they say someone will contact emirates and let me know about itThey keep telling me not to call emirates directlyIt's been monthsWhy is no one at Cheapoair not trying to expediate this case even after my several requests for expediation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I will wait for the further info that is being sought
[redacted] [redacted] ** [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above booking number In her complaint [redacted] is requesting a refund for the return portion of her ticket Prior to submitting her reservation she was advised that when tickets are issued most tickets are non-refundable and non-transferable, based on the rules set by the airline As stated in her complaint [redacted] did not chefor her outbound flight The airlines general policy is to mark the reservation in a “No Show” statusThe fare rules of her tickets are implemented by the airline, the passenger is required to use all the flight coupons of the booking in the order they were issuedIf any leg of the journey is no showed that leg and all subsequent legs would be cancelled by the airline and Not CheapOair Please understand that we at CheaoOair do not set airline policies and are not authorized to waive or ignore any individual airline rules or restrictions We regret any confusion encountered by [redacted] but no refund will be offered on the part of CheapOair if she is requesting a refund she will need to deal directly with American Airlines Sincerely, Karen R [redacted] Customer Service Manager [redacted]
[redacted] ** [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced... booking number. In her complaint [redacted] is requesting that the return flight for her mother be cancelled and requesting proof of cancellation. We would like to advise the RevDex.com that [redacted] has been contacted by one of our customer care supervisors. Our agent informed her that since she was not the passenger or credit card holder neither Japan Airlines nor CheapOair could cancel the reservation. Please understand we are only following the guideline set by the Federal Aviation Administration in order to protect the passenger as well as the credit card holder. We regret any confusion encountered by [redacted] but no further action can be taken regarding her complaint. We appreciate the time and attention your office has given to this matter. Sincerely, Karen R [redacted] Customer Service Manager [redacted]
[redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for tickets he purchased via our online website due to his flight being cancelled due to bad weather Listed in our Terms and Conditions “CheapOairdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlinesWe would like to advise the Revdex.com that on his behalf a refund request was submitted to Emirates Airlines refund department for consideration The decision to refund all or part of the money [redacted] is seeking will solely be up to the individual airline We regret any confusion or frustration encountered by [redacted] but not further action can be taken on our part until the airline responds to our request.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
September **, [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In her complaint [redacted] is requesting compensation since she was denied boarding by the airline since she did not have proper travel documents I would like to thank [redacted] for providing the information This information has been submitted to our Information Technology Department requesting further investigation Based on her original request a refund has been submitted for the $she requested Please see the attached screenshot of our Refund Page below, showing the balance due was processed Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan The credit may take up to business days to appear on her credit card statement We apologize for what [redacted] encountered and it was not our intention to deceive since all of our information listed on our website refers to Travisa We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
April **, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the response we received regarding the above referenced booking number In his request [redacted] is requesting a refund for the return portion of his ticket since the flight were cancelled due to weather When an airline cancels its flight based on their Contract of Carriage it is their responsibility to re-protect its passengers We were advised by [redacted] that they re-accommodated [redacted] and his family to depart out of ***, [redacted] to [redacted] ***, [redacted] on January [redacted] (see attachment)Their original tickets were exchange by the airline and the value of the unused portion was applied to the cost of the new tickets We regret any confusion encountered by [redacted] but based on the above information no refund will be offered and we appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their answer, CheapOair conveniently forgets to mention their claim: "An incorrect phone number is on file for you at your banking institution that you used to make a purchase from us, as we informed you in our recent conversation" I have proof of this in my inbox, and will gladly provide this proof when required.The claim is for the following reasons: A) They never contacted my banking institution (I verified this with the banking institution), and B) My banking institution has my correct phone number on file (again verified with the banking institution).CheapOair, in their answer to you, claims that "we tried to do this with his bank, but a conference call was needed"Not only is this statement a non sequitur (look it up on Google if you don't know what that is), it is also a confirmation of their lieTheir statement suggests that they tried to contact my banking institution, and failed, and that therefore a conference call was neededMy question then is: if they failed to actually make contact with my banking institution, then how can they claim that my banking institution does not have my correct phone number on file? I'm truly curious to know where they obtained the information, which, I'll mention it again, is demonstrably falseMy banking institution will confirm this if required.I also do not understand the need for a conference call; I do not see how my phone number should be the magic number that all of a sudden then confirms my credit card is real (the banking institution itself has very different ways of confirming that I am who I say I am).I highly question this statement of theirs as well: "Because it was an international address using an international credit card, we, of course, needed to verify some information" [redacted] is an international company and I'm baffled that CheapOair should be so surprised that credit cards are used internationally In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, [redacted] ** [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his rebuttal [redacted] is requesting more information as to why when he went to check his account he was advised it was invalid Based on the information [redacted] provided, the account was created but before it could be finalized he was required to provide more information Our customers are very important, but we can only ascertain that the information was not provided so the process was not completedWe would like to inform to the Revdex.com that when the customer contacted us, was assisted and informed about what might have happened and the information in reference to the changes he wanted to make were provided Also as previously stated, the customer received a refund for the ticket purchased and the account was created We appreciate the time and attention your office has given to this matter and kindly ask for this case to be close Sincerely, Karen R***Customer Service Manager [redacted]
[redacted] Dear [redacted] ***:This is in response to the latest rebuttal we received regarding the above referenced booking number In the original complaint [redacted] is requesting a refund for airline tickets purchased through our websiteIn our response we advised your office that [redacted] is holding credit with the airline and that tickets using this credit must be issued by February **, As we previously mentioned [redacted] was given the opportunity to look over the coverage offered by the travel insurance shown on our website before making the decision to purchase itIf he feels that the reason he could not travel was covered under the policy he would need to contact them to have a claim form sent to him for reviewWe appreciate the time and attention your office has given to this matter and ask that this matter now be closed Thank youKaren R***Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Please see the letter I received from [redacted] ***We do have a travel credit with them for the amount of but we are not getting the back because of a late cancellation fee due to Cheapo Air not cancelling my tickets and refunding the months ago I feel this is unfair since I did cancel my flight with Cheapo Air minutes after I booked with them on line and was promised a full refund of my moneyAll I want is the that is due from the cancellation being late from Cheapo air since I Never received the refunded back to my credit card...I noticed there is a difference of the amounts in the both emails I did call [redacted] again and spoke to Jeff to verify we only have a credit of Please if there is any information that is neededThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] Booking Number [redacted] and [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In the complaint [redacted] states that he was overcharged and is requesting a refund for the difference.Based on the receipts he provided the hotel did charge a rate of $which was the base fare and did not include state and local taxes.We would like to advise the Better Business that as a gesture of goodwill the following refunds were processed for our service fee.The credit may take up to business days to appear on his credit card statementWe regret any confusion encountered by [redacted] but no further refund will be offered based on the information he provided.We appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
[redacted] Dear [redacted] :This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is asking about credit she is holding with WestJet due to the recent hurricanes.We have worked with the airline and confirmed for [redacted] that she is holding credit of $with them that will be valid for one yearWestJest is sending an email to her with this same information We have also advised [redacted] that we are refunding our service fee of $back to herWe appreciate the time and attention your office has given to this matterSincerely,Karen R***Customer Service Manager
December **, [redacted] ** [redacted] [redacted] Dear Brenda M [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] wants to change his reservation since the date he submitted was incorrect (see attachment) Prior to submitting the reservation he stated that he had read and understood our Terms and Conditions Listed in our Terms and Condition “All airline tickets are 100% non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to airline penalties and any fare difference.” “Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets do not allow any date or name changes after the booking is completed“ Our system is not set up to allow passengers to change their reservation by accessing their account since all changes need to be processed by one of our customer care agents On December [redacted] when [redacted] contacted our customer care department he was advised the above information and in order to change his reservation there would be an additional amount due of $fare difference and the airline penalty of $which he declined Please understand that we at CheapOair due not set airline rules and restrictions and we are not authorized to waive any individual airline’s policy We regret any confusion encountered by [redacted] and if he wants to change his reservation he will be subject to all airline rules and restrictions We appreciate the time and attention your office has given to this matter Sincerely, Karen R***Customer Service Manager [redacted]
May **, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above reservation In the complaint [redacted] states she has not received her refund in the amount of $407.20, since the airline had cancelled her flight Please see the attached screenshot of our Refund Page below, showing the balance due was processed Below is the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on her credit card statement We regret any confusion or frustrations [redacted] encountered and we appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please note that my name is not [redacted] Moreover, Cheapoair did not try to contact me Their email were general and not specific that they tried to verify my credit card.I replied to their previous email in full details explaining their poor quality of customer service and inability to correct their mistakes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is now being made satisfactory to me and the matter is being resolved Per the statements made by CheapOAir, they have now issued the refund for the ticket and the refund fee, and I am now only waiting for my credit card company to receive the refund and process it Once it is received, the issue will be resolved in entirety Thank you for opening this complaint and issuing it for review Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });