Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After reading Karen’s response, I would like to clarify that I am not asking for a refund for a non-refundable flight. I am asking to use the money I was charged for another flight, along with the re-issue fee and any difference in flight costs.I made it clear to the representative in two different phone calls that the flight was booked incorrectly and wouldn’t work for me, thus indicating that it should be canceled. When I called back on November 30th, it was my understanding that the flight had been cancelled and I was calling to discuss new flight options. At no time did I indicate that I wanted to keep the original flight. The customer service representative told me I would have up to a year to use the money I was charged, towards another flight, as long as I paid a $100 re-issue fee for each ticket. I wasn’t ready to book my new flight which is why I told them I would call back.I did not check in for my flight because I thought the flight had been canceled. I only learned that the airline marked us as a no-show when my boyfriend called CheapoAir to attempt to use the money I was charged for the original flight. As I stated to each representative I spoke with, I reversed the arrival and departure cities so I would not be able to keep the original reservation. The representative did not indicate that I needed to contact the airline to let them know I would not be traveling on the original flight.After multiple phone conversations with a supervisor from CheapoAir, I was told they would contact the airline to discuss other options and return my call. At this time, I also requested the recordings of my phone conversations with the customer service representatives. I never received the recordings or a returned phone call from the supervisor.I appreciate your time in reviewing this issue. I look forward to a prompt resolution of this matter. If you have any further questions, please do not hesitate to contact me by email or phone.Kindest Regards,Laura P[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number....
In his complaint [redacted] is requesting a refund for tickets he purchased via our online website due to his flight being cancelled due to bad weather. Listed in our Terms and Conditions “CheapOairdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. We would like to advise the Revdex.com that on his behalf a refund request was submitted to Emirates Airlines refund department for consideration. The decision to refund all or part of the money [redacted] is seeking will solely be up to the individual airline. We regret any confusion or frustration encountered by [redacted] but not further action can be taken on our part until the airline responds to our request.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This is not true. I booked those tickets myself and why would I chose a date three days away from when I supposed to arrive on the resort? I was supposed to be in Cancun on Monday, the resort had a service there waiting on me and my husband to take us to the resort so again why would I chose to leave on Wednesday? Second when me and my husband called to change the date back to what I put in there for departure the representative specifically said we can get our money back in full if we didn't want to take the flight, then he said we had to pay a cancellation fee of $150 up front to get the $634 back. I have a email from this company saying they could deduct the $150 out of the $634 but again the Rep said free then a few so which one is it? This mess is causing me way to much grief and no one is using their common sense because who books a flight after their schedule date in another country and who goes there for one night on a honeymoon and last but not least who has $634 to just lose out on with no trip taken and no flight to board? This shady company and United Airlines is finger pointing and trying to blame this on me when I know I didn't not book the wrong date. Now tell that company to send recorded phone transcripts or proof of the conversations between me and their horrible customer service people who can barely speak English. Please see attached email where it states they were going to deduct the $150 so why would the guy tell me I had to pay upfront the same day I tried to cancel these tickets? Please read the attachments. Now had they took the $150 to cancel the tickets we would have took a $150 loss and not a whole $634 loss this is unreal and I can't believe these two million dollar companies will fight tooth and nail to prove they are not liable for ruining our honeymoon and jipping us out of $634. This is really sad
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They have a stupid policy. This cannot be okay. You don't get to keep people's money for free. The ticket needs to be changed totally. Not flying with the same airlines, everything needs to be changed. The airline LIAT needs to be contacted by the Revdex.com as well since they are the issuing airline for my ticket. Somebody needs to do something because I'm not comprehending "[redacted]". Come up with a better policy. You don't do business this way.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to
the rebuttal we received regarding the above case number. In his
complaint [redacted] is requesting that we honor a sold out fare.
As stated, we are a online
travel agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules
or have any control over airfare or schedule changes. As we allow clients to access hundreds of
thousands of flights and fares, so does every other on-line travel agency
worldwide. Basically, this means that
anyone with a smart phone or internet connection has access to these flights
and therefore seats and airfares can sell out quickly and it may take the
airline anywhere from 24 hours to several weeks to update their availability on
sold out fares and flights.
As listed in our Terms
and Conditions: All offers, prices, and conditions of sale may be subject to
change without notice.
We regret any confusion encountered by [redacted] and his
reservation was cancelled.
We appreciate the time
and attention your office has given to this matter.
This is in response to
the complaint we received regarding the...
above booking number. In the complaint [redacted] is requesting that
he be allowed to change his reservation since he has not received his travel
documents.
We would like to advise
the Revdex.com that [redacted] was contacted by one of our customer
care supervisors regarding his concerns.
Base on this information we
contacted United Airlines and they advised that [redacted] contacted them and
changes were made to his reservation.
We are sorry for any inconvenience
[redacted] encountered and we appreciate the time and attention your office has given to this
matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why am I being charged $1694.40 for a flight that was listed at $830 per passenger, It was not my fault Cheapoair made the mistake not me, cheapoair stated that they were sorry for the mistake and gave me a refund of $50 so the flight still cost me $1644.40, I want a refund from one of the flights I was charged $834 for one flight and another $860, it was only one flight not 2, I'm looking for a refund in the amount of $834 minus the $50 all ready refunded so all in all looking for a refund in the amount of $784. Booking number is [redacted]Thank you[redacted]
###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the above referenced...
booking number. In her complaint [redacted] is requesting that
the return flight for her mother be cancelled and requesting proof of
cancellation.
We would like to advise
the Revdex.com that [redacted] has been contacted by one of our customer
care supervisors. Our agent informed her
that since she was not the passenger or credit card holder neither Japan
Airlines nor CheapOair could cancel the reservation.
Please understand we are
only following the guideline set by the Federal Aviation Administration in
order to protect the passenger as well as the credit card holder.
We regret any confusion encountered by [redacted] but no further
action can be taken regarding her complaint.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What is being overlooked/ignored is the fact that I spoke with one of cheap-o-air's supervisors between the time of booking the flight and August [redacted] due to my concerns of the very prevelant [redacted], neither my partner or myself have any children at this point but we do plan to conceive in the future; because of this, I reached out to this business to weigh any of my options on their end of the matter! During this conversation on [redacted] of August or before, I was assured that I would be either issued a refund in the FULL amount of which I paid or I would receive a flight voucher for the FULL amount! There is no dispute on my end as to what cheap-o-air's policies state, nor is their any dispute with the airline itself! My issue is the promises made by the supervisory staff at cheap-o-air! They should be bound by their verbal contract made with me! I have pleaded with them to listen to the recording from that day in August or before, when I was assured that I would receive money or a flight voucher! Had I been told that there was no way of my recouping my money, I would have utilized the flight, and driven to another area of Florida, rather than throwing almost 600.00 down the drain!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear...
[redacted]:
This
is in response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting a
refund in the amount of $23.90 he was charged for our Travel Assist Program.
On April **, 2015, we were
notified by his credit card company that a dispute had been received in the
amount of $23.90.
We would like to advise the RevDex.com that his credit card company has been advised that the dispute
would be accepted and his credit is valid.
We
regret any confusion encountered by [redacted] and appreciate the time and
attention your office has given this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business is hiding behind disclaimers and refuses to take any responsibility for its actions. It is the their Internet portal that was used to book the reservation. The airline said that it never received the special meal request.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have all the evidence of phone calls recorded and of them saying they onky called back so I wouldnt write a bad review I also have every picture where I was put on hold for almost 45 mins. I also was double booked through your site before proving their is a problem with your site and in response i had to use the tickets as. I already had hotels booked and as I stated I did not choose those dates. this company has been very rude on [redacted] and I have witnesses to confirm this everyytime I write a review on there page they erase it . they dont want customers seing what a bad company they are if they will not correct this matter I wiould like to continuethe process and file a lawsuit and get the media involved. this. company cares nothing about their customers as I have been one for years.
ive also included pictures of how they say theyre going to get back to u and I never heard anything even after a week
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] Dear [redacted]: This is in response to the complaint we received...
regarding the above referenced booking number. In the complaint [redacted] is requesting a refund due to an airline schedule change. On November *, 2016, [redacted] or someone on his behalf went on our website and submitted a round trip reservation. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information. Prior to submitting the reservation he stated that he had read and understood our Terms and Conditions under Airline Schedule Changes. “All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner. CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines” Please see the (attachments) where on December [redacted], an email was sent to [redacted] advising that the airline had changed its schedule. We regret any confusion or frustration encountered by [redacted] but no refund will be offered based on the above information. We appreciate the time and attention your office has given to this matter. Sincerely, Karen R[redacted]Customer Service Manager
[redacted]:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint [redacted] is requesting a refund for tickets she purchased due to the death of
one of the passengers.
We
would like to advise the Revdex.com that we have submitted all
necessary information to the [redacted] (ARC) who handles airline ticket distribution who in turn sent it to Scandinavian Airlines in
order to obtain the refund he requested in the amount of $1,869.74. The request was submitted today and the airline
has up to 60 days to comply and the refund will be processed back to the
original form of payment used when the reservation was submitted. Please see screenshot document attached.
Due
to the delay in processing her request a refund has been processed in the
amount of $122.00 which was our original service fees and what [redacted] was
charged when she cancelled her reservation.
Please
see the attached screenshot of our Refund Page below, showing the balance due
was processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, [redacted] Manhattan.
The
credit may take up to 14 business days to appear on his credit card
statement.
We
regret any confusion or frustrations [redacted] encountered and we appreciate
the time and attention your office has given to this matter.
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:
This
is in...
response to the response we received regarding the above referenced booking
number. In his request [redacted] is
requesting a refund for the return portion of his ticket since the flight were
cancelled due to weather.
When an airline cancels its flight based on their Contract of
Carriage it is their responsibility to re-protect its passengers.
We were advised by [redacted] that they re-accommodated
[redacted] and his family to depart out of [redacted], [redacted] to [redacted], [redacted]
on January [redacted] (see attachment). Their original tickets were
exchange by the airline and the value of the unused portion was applied to the
cost of the new tickets.
We regret any confusion encountered by [redacted] but based on the
above information no refund will be offered and we appreciate the time and attention your office has given
to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
this is a simple question. Does Cheapoair belileve the invalid accounts of their customers are unimportant. They said my account was invalid because the lack of my information, but after several days I complain the account problems in Revdex.com, my account could be use and I did not do anything about that . Such a mean web. Answer the question, do not waste my time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]::This is in response to the complaint we received regarding the above booking number. In...
the complaint [redacted] is requesting a refund for a ticket purchased through our agency.A refund of $1040.86 is being processed and will appear back to [redacted]s account within 1 to 2 billing cycles. We regret the delay and any frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:reference to my complaint ID [redacted], I have several contacts with the company by emails and chatting on line The last email:[redacted]...
[redacted]
[redacted] Before the last email:[redacted]
[redacted]
[redacted] [redacted]Dear [redacted]:This is in response to the complaint we received regarding the above booking number. In the complaint [redacted] indicated that she was not happy with the service provided.We apologize for any rude or unprofessional behavior that may have been displayed by our agents. We take our customer care seriously and her concerns have been submitted to senior management.We would also like to advise that the following refund was processed and confirmed based on the below email.Dear [redacted], This is in reference to your “Refund Request”for Booking Number 4[redacted].Your refund was processed on 04[redacted]/2017, in the amount of USD 120.Additional refund(s) if any may not be credited back within same time frame. These transactions will appear separately on your credit card statement.Please be advised your credit may take up to 14 business days to appear on your credit card statement.Thank you, CheapOair.com, Refund DepartmentDear [redacted], This is in reference to your “Refund Request”for Booking Number [redacted].Your refund was processed on 04/**/2017, in the amount of USD 551.02.Additional refund(s) if any may not be credited back within same time frame. These transactions will appear separately on your credit card statement.Please be advised your credit may take up to 14 business days to appear on your credit card statement.Thank you, CheapOair.com,We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
This is in response to
the complaint we received regarding...
the above referenced booking number. In her complaint [redacted] is requesting a
refund she for service fees she was charged by the airline in order to change
the names of the passengers.
She was
advised [redacted].
Once the
reservation was submitted the following confirmation was sent (see attachment). As you can see the names entered were all for [redacted]. Tickets were issued for the names submitted.
[redacted] was advised that the airline would
refund the ticket but she would be required to pay the airline’s administrative
fee.
Please understand we do
not set airline policies. We are not
authorized to waive or ignore any airlines rules or restrictions.
We regret any confusion
encountered by [redacted] but no refund will be offered since there was no error
on our part and per the airline her tickets were subject to all their rules and
restrictions.
We appreciate the time
and attention your office has given this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After reading Karen’s response, I would like to clarify that I am not asking for a refund for a non-refundable flight. I am asking to use the money I was charged for another flight, along with the re-issue fee and any difference in flight costs.I made it clear to the representative in two different phone calls that the flight was booked incorrectly and wouldn’t work for me, thus indicating that it should be canceled. When I called back on November 30th, it was my understanding that the flight had been cancelled and I was calling to discuss new flight options. At no time did I indicate that I wanted to keep the original flight. The customer service representative told me I would have up to a year to use the money I was charged, towards another flight, as long as I paid a $100 re-issue fee for each ticket. I wasn’t ready to book my new flight which is why I told them I would call back.I did not check in for my flight because I thought the flight had been canceled. I only learned that the airline marked us as a no-show when my boyfriend called CheapoAir to attempt to use the money I was charged for the original flight. As I stated to each representative I spoke with, I reversed the arrival and departure cities so I would not be able to keep the original reservation. The representative did not indicate that I needed to contact the airline to let them know I would not be traveling on the original flight.After multiple phone conversations with a supervisor from CheapoAir, I was told they would contact the airline to discuss other options and return my call. At this time, I also requested the recordings of my phone conversations with the customer service representatives. I never received the recordings or a returned phone call from the supervisor.I appreciate your time in reviewing this issue. I look forward to a prompt resolution of this matter. If you have any further questions, please do not hesitate to contact me by email or phone.Kindest Regards,Laura P[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number....
In his complaint [redacted] is requesting a refund for tickets he purchased via our online website due to his flight being cancelled due to bad weather. Listed in our Terms and Conditions “CheapOairdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. We would like to advise the Revdex.com that on his behalf a refund request was submitted to Emirates Airlines refund department for consideration. The decision to refund all or part of the money [redacted] is seeking will solely be up to the individual airline. We regret any confusion or frustration encountered by [redacted] but not further action can be taken on our part until the airline responds to our request.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This is not true. I booked those tickets myself and why would I chose a date three days away from when I supposed to arrive on the resort? I was supposed to be in Cancun on Monday, the resort had a service there waiting on me and my husband to take us to the resort so again why would I chose to leave on Wednesday? Second when me and my husband called to change the date back to what I put in there for departure the representative specifically said we can get our money back in full if we didn't want to take the flight, then he said we had to pay a cancellation fee of $150 up front to get the $634 back. I have a email from this company saying they could deduct the $150 out of the $634 but again the Rep said free then a few so which one is it? This mess is causing me way to much grief and no one is using their common sense because who books a flight after their schedule date in another country and who goes there for one night on a honeymoon and last but not least who has $634 to just lose out on with no trip taken and no flight to board? This shady company and United Airlines is finger pointing and trying to blame this on me when I know I didn't not book the wrong date. Now tell that company to send recorded phone transcripts or proof of the conversations between me and their horrible customer service people who can barely speak English. Please see attached email where it states they were going to deduct the $150 so why would the guy tell me I had to pay upfront the same day I tried to cancel these tickets? Please read the attachments. Now had they took the $150 to cancel the tickets we would have took a $150 loss and not a whole $634 loss this is unreal and I can't believe these two million dollar companies will fight tooth and nail to prove they are not liable for ruining our honeymoon and jipping us out of $634. This is really sad
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They have a stupid policy. This cannot be okay. You don't get to keep people's money for free. The ticket needs to be changed totally. Not flying with the same airlines, everything needs to be changed. The airline LIAT needs to be contacted by the Revdex.com as well since they are the issuing airline for my ticket. Somebody needs to do something because I'm not comprehending "[redacted]". Come up with a better policy. You don't do business this way.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
*
[redacted] [redacted]
*
[redacted]
Dear [redacted]:
This is in response to
the rebuttal we received regarding the above case number. In his
complaint [redacted] is requesting that we honor a sold out fare.
As stated, we are a online
travel agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules
or have any control over airfare or schedule changes. As we allow clients to access hundreds of
thousands of flights and fares, so does every other on-line travel agency
worldwide. Basically, this means that
anyone with a smart phone or internet connection has access to these flights
and therefore seats and airfares can sell out quickly and it may take the
airline anywhere from 24 hours to several weeks to update their availability on
sold out fares and flights.
As listed in our Terms
and Conditions: All offers, prices, and conditions of sale may be subject to
change without notice.
We regret any confusion encountered by [redacted] and his
reservation was cancelled.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
[redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the...
above booking number. In the complaint [redacted] is requesting that
he be allowed to change his reservation since he has not received his travel
documents.
We would like to advise
the Revdex.com that [redacted] was contacted by one of our customer
care supervisors regarding his concerns.
Base on this information we
contacted United Airlines and they advised that [redacted] contacted them and
changes were made to his reservation.
We are sorry for any inconvenience
[redacted] encountered and we appreciate the time and attention your office has given to this
matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why am I being charged $1694.40 for a flight that was listed at $830 per passenger, It was not my fault Cheapoair made the mistake not me, cheapoair stated that they were sorry for the mistake and gave me a refund of $50 so the flight still cost me $1644.40, I want a refund from one of the flights I was charged $834 for one flight and another $860, it was only one flight not 2, I'm looking for a refund in the amount of $834 minus the $50 all ready refunded so all in all looking for a refund in the amount of $784. Booking number is [redacted]Thank you[redacted]
###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the above referenced...
booking number. In her complaint [redacted] is requesting that
the return flight for her mother be cancelled and requesting proof of
cancellation.
We would like to advise
the Revdex.com that [redacted] has been contacted by one of our customer
care supervisors. Our agent informed her
that since she was not the passenger or credit card holder neither Japan
Airlines nor CheapOair could cancel the reservation.
Please understand we are
only following the guideline set by the Federal Aviation Administration in
order to protect the passenger as well as the credit card holder.
We regret any confusion encountered by [redacted] but no further
action can be taken regarding her complaint.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What is being overlooked/ignored is the fact that I spoke with one of cheap-o-air's supervisors between the time of booking the flight and August [redacted] due to my concerns of the very prevelant [redacted], neither my partner or myself have any children at this point but we do plan to conceive in the future; because of this, I reached out to this business to weigh any of my options on their end of the matter! During this conversation on [redacted] of August or before, I was assured that I would be either issued a refund in the FULL amount of which I paid or I would receive a flight voucher for the FULL amount! There is no dispute on my end as to what cheap-o-air's policies state, nor is their any dispute with the airline itself! My issue is the promises made by the supervisory staff at cheap-o-air! They should be bound by their verbal contract made with me! I have pleaded with them to listen to the recording from that day in August or before, when I was assured that I would receive money or a flight voucher! Had I been told that there was no way of my recouping my money, I would have utilized the flight, and driven to another area of Florida, rather than throwing almost 600.00 down the drain!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
April **, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear...
[redacted]:
This
is in response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting a
refund in the amount of $23.90 he was charged for our Travel Assist Program.
On April **, 2015, we were
notified by his credit card company that a dispute had been received in the
amount of $23.90.
We would like to advise the RevDex.com that his credit card company has been advised that the dispute
would be accepted and his credit is valid.
We
regret any confusion encountered by [redacted] and appreciate the time and
attention your office has given this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business is hiding behind disclaimers and refuses to take any responsibility for its actions. It is the their Internet portal that was used to book the reservation. The airline said that it never received the special meal request.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have all the evidence of phone calls recorded and of them saying they onky called back so I wouldnt write a bad review I also have every picture where I was put on hold for almost 45 mins. I also was double booked through your site before proving their is a problem with your site and in response i had to use the tickets as. I already had hotels booked and as I stated I did not choose those dates. this company has been very rude on [redacted] and I have witnesses to confirm this everyytime I write a review on there page they erase it . they dont want customers seing what a bad company they are if they will not correct this matter I wiould like to continuethe process and file a lawsuit and get the media involved. this. company cares nothing about their customers as I have been one for years.
ive also included pictures of how they say theyre going to get back to u and I never heard anything even after a week
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]
[redacted] Dear [redacted]: This is in response to the complaint we received...
regarding the above referenced booking number. In the complaint [redacted] is requesting a refund due to an airline schedule change. On November *, 2016, [redacted] or someone on his behalf went on our website and submitted a round trip reservation. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information. Prior to submitting the reservation he stated that he had read and understood our Terms and Conditions under Airline Schedule Changes. “All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner. CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines” Please see the (attachments) where on December [redacted], an email was sent to [redacted] advising that the airline had changed its schedule. We regret any confusion or frustration encountered by [redacted] but no refund will be offered based on the above information. We appreciate the time and attention your office has given to this matter. Sincerely, Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear
[redacted]...
[redacted]:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint [redacted] is requesting a refund for tickets she purchased due to the death of
one of the passengers.
We
would like to advise the Revdex.com that we have submitted all
necessary information to the [redacted] (ARC) who handles airline ticket distribution who in turn sent it to Scandinavian Airlines in
order to obtain the refund he requested in the amount of $1,869.74. The request was submitted today and the airline
has up to 60 days to comply and the refund will be processed back to the
original form of payment used when the reservation was submitted. Please see screenshot document attached.
Due
to the delay in processing her request a refund has been processed in the
amount of $122.00 which was our original service fees and what [redacted] was
charged when she cancelled her reservation.
Please
see the attached screenshot of our Refund Page below, showing the balance due
was processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, [redacted] Manhattan.
The
credit may take up to 14 business days to appear on his credit card
statement.
We
regret any confusion or frustrations [redacted] encountered and we appreciate
the time and attention your office has given to this matter.
Sincerely,
[redacted]
[redacted]
[redacted]
April **, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:
This
is in...
response to the response we received regarding the above referenced booking
number. In his request [redacted] is
requesting a refund for the return portion of his ticket since the flight were
cancelled due to weather.
When an airline cancels its flight based on their Contract of
Carriage it is their responsibility to re-protect its passengers.
We were advised by [redacted] that they re-accommodated
[redacted] and his family to depart out of [redacted], [redacted] to [redacted], [redacted]
on January [redacted] (see attachment). Their original tickets were
exchange by the airline and the value of the unused portion was applied to the
cost of the new tickets.
We regret any confusion encountered by [redacted] but based on the
above information no refund will be offered and we appreciate the time and attention your office has given
to this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
this is a simple question. Does Cheapoair belileve the invalid accounts of their customers are unimportant. They said my account was invalid because the lack of my information, but after several days I complain the account problems in Revdex.com, my account could be use and I did not do anything about that . Such a mean web. Answer the question, do not waste my time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]::This is in response to the complaint we received regarding the above booking number. In...
the complaint [redacted] is requesting a refund for a ticket purchased through our agency.A refund of $1040.86 is being processed and will appear back to [redacted]s account within 1 to 2 billing cycles. We regret the delay and any frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:reference to my complaint ID [redacted], I have several contacts with the company by emails and chatting on line The last email:[redacted]...
[redacted]
[redacted] Before the last email:[redacted]
[redacted]
[redacted] [redacted]Dear [redacted]:This is in response to the complaint we received regarding the above booking number. In the complaint [redacted] indicated that she was not happy with the service provided.We apologize for any rude or unprofessional behavior that may have been displayed by our agents. We take our customer care seriously and her concerns have been submitted to senior management.We would also like to advise that the following refund was processed and confirmed based on the below email.Dear [redacted], This is in reference to your “Refund Request”for Booking Number 4[redacted].Your refund was processed on 04[redacted]/2017, in the amount of USD 120.Additional refund(s) if any may not be credited back within same time frame. These transactions will appear separately on your credit card statement.Please be advised your credit may take up to 14 business days to appear on your credit card statement.Thank you, CheapOair.com, Refund DepartmentDear [redacted], This is in reference to your “Refund Request”for Booking Number [redacted].Your refund was processed on 04/**/2017, in the amount of USD 551.02.Additional refund(s) if any may not be credited back within same time frame. These transactions will appear separately on your credit card statement.Please be advised your credit may take up to 14 business days to appear on your credit card statement.Thank you, CheapOair.com,We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
May *, 2016
*
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
[redacted]
Dear [redacted]
This is in response to
the complaint we received regarding...
the above referenced booking number. In her complaint [redacted] is requesting a
refund she for service fees she was charged by the airline in order to change
the names of the passengers.
She was
advised [redacted].
Once the
reservation was submitted the following confirmation was sent (see attachment). As you can see the names entered were all for [redacted]. Tickets were issued for the names submitted.
[redacted] was advised that the airline would
refund the ticket but she would be required to pay the airline’s administrative
fee.
Please understand we do
not set airline policies. We are not
authorized to waive or ignore any airlines rules or restrictions.
We regret any confusion
encountered by [redacted] but no refund will be offered since there was no error
on our part and per the airline her tickets were subject to all their rules and
restrictions.
We appreciate the time
and attention your office has given this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]