Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I Still have not recieve my refund. I will make contact again with [redacted] on business day 8/*/15 ...⇄ Thank You �...⇄ [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This
is in response to the complaint we received for the above referenced booking
number. In her complaint [redacted]
is requesting that she be allowed to change her reservation at no cost.
On
August *, 2015, [redacted] called our customer care department requesting a
reservation from Newark, New Jersey to Buffalo, New York. The dates requested were to depart on August
[redacted] and to return August [redacted] at a rate of $405.70. The agent then asked if she could be flexible
with her dates. She was offered flights
departing August [redacted] returning on August [redacted] at a rate
of $309.20 which she accepted.
Prior
to submitting her reservation she was advised all airline
tickets are 100% non-refundable and
non-transferable. If she wanted to exchange the tickets for new dates or
routing any and all changes made to the itinerary are restricted and subject to
airline penalties and any
fare difference.
We regret any confusion encountered by [redacted] but if she
wishes to change her reservation she will be subject to all airline penalties
and fare difference.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"Listed in our Terms and Conditions “Most airline tickets are 100% non-refundable and non-transferable." In the 21st century I do not understand how or why the above vague statement is even remotely acceptable. 8 week notice of cancellation is sufficient for any company. The lack of respect the CheapOAir representative had while discussing this matter was deplorable. After stating I had a medical emergency which will keep me State-side, his unprofessional response was "The airlines don't make changes in policy based on individual cancellation reasons". I'm ashamed my hard earned money is supporting such an extreme disservice of customer care.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund for airline tickets she purchased through our website. [redacted] or...
someone on her behalf went onto our website on October **, 2017 and submitted her request for an airline reservation. At that time she was offered several itinerary options which included some for alternate dates for lower fares. After choosing the itinerary that she felt would work best for her she was shown what we call our payment page. At the top she was shown the flights she picked so she could review them to be sure they were what she wanted. What she was shown at that time is shown below as Attachment 1. She was then asked for passenger and finally billing information. Before clicking on the button to purchase the tickets she was asked once again to review the itinerary. She also confirmed that she had read and agreed to our terms and conditions which state that a fee would be charged to cancel the reservation within 24 hours. We received a call later that same day wanting to either change the travel dates on the reservation or to cancel it. She was advised of the fee to change the travel date as well as the fee to cancel which she had been advised and agreed to in our terms and conditions. She did not want to pay the fee so the reservation was not cancelled. The tickets are no longer refundable as per the rules set by the airline. At this time we have been notified that [redacted] has disputed the charges with her credit card company. No further information will be available until her credit card company completes their investigation of the charges for her.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
*
Dear [redacted]:
This is in response to
the complaint we received regarding the...
above reservation. In his complaint [redacted] is requesting a
refund for tickets he purchased.
Prior to submitting the
reservation he stated that he had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions “Most airline tickets are 100% non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airlines rules and restrictions”. In this case he would have been subject to
the airline change fees and any fare difference
At the time any changes
were made to his reservation he would have to pay the fees and fare difference
required by the airline, he then would have to submit a claim to the insurance
company to recover these charges.
If he is now requesting
a refund for the tickets he will need to contact [redacted] (see attachment) directly
at ###-###-#### under Plane Number [redacted].
We regret any confusion
encountered by [redacted] and offer our condolences to him and to his family.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is ridiculous. Obviously, I'm travlleing to Turkey and transfer in Germany. I'm NOT traveling to Germany. The following attachment this company gives says the destination is Germany WHICH IS WRONG. They are just trying to play language game here which seems really [redacted]. I checked from their website before I purchase the ticket, it recommended me to use this visa search tool and I put exact info into it which shows that I don't need visa as my picture shows. This company's leader has to take responsibility instead of acting like an [redacted]. They are not fooling anybody.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This
is in response to the rebuttal we received regarding the above referenced booking
number. In his complaint he states that his
complaint is not about the airlines, but of the information received from our
agent.
We
will like to inform to the Revdex.com that as a travel agency, we have to follow the
airlines terms and policies and are aware that tickets have a validity of one year
from the date they are issued. We must follow the airlines guidelines since we
are representing them.
When
he contacted us on May [redacted], to change the ticket for July, [redacted] was
informed not only that the ticket was not valid after May [redacted], but
he also had to pay the change fee again and he stated that he was not advise of
this information which was sent on the email sent after the confirmation of the
changes made on January **, 2015 (please find attached screenshot of email).:
“Above changes are not confirmed until finalized by the airline. If there are
any restrictions, updates, or concerns from the airline, we will contact you
via email or phone. Please be advised once the above itinerary is exchanged,
tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would
like to make any further changes to the new itinerary after your new tickets
are issued, you will be responsible for any additional penalties, fare
difference and fees”.
Before giving any
information to a customer related to changes, cancellations, refunds, future
credit, our customer care agents read the fare rules of the tickets. Based on
the airlines policy listed under fare restrictions the “MAXIMUM STAY FOR ROUND TRIP FARES TRAVEL FROM LAST
STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN”. In other words he had to return no later than
May *, 2015.
This
information is also listed in our
Terms and Conditions CHANGES TO FLIGHTS ALREADY PURCHASED “Any and all changes made to the itinerary are restricted and are
subject to airline fare rules”.
The ticket is
non refundable and we are tide by the airlines rules on this fare, [redacted] is
requesting a refund on a nonrefundable ticket and all payments went to the airline.
We are requesting that this complaint be closed since as you can see the agent
booked the return for the maximum time allowed by the airline.
We appreciate
the time and attention your office has given to this matter.
This is in response to
the rebuttal we received regarding the above booking number. In her complaint [redacted] is requesting a
refund for the return portion of her ticket.
As advised in our
original letter dated July [redacted] and our rebuttal letter dated July [redacted] did not check-in for her outbound flight. The airlines general policy is to mark the
reservation in a “No Show” status. The fare rules of her tickets are
implemented by the airline, the passenger is required to use all the flight
coupons of the booking in the order they were issued. If any leg of the journey
is no showed that leg and all subsequent legs would be cancelled by the airline
and Not CheapOair.
Please
understand that we at CheaoOair do not set airline policies and are not
authorized to waive or ignore any individual airline rules or restrictions.
We regret any confusion encountered by [redacted] and requesting that this
complaint be closed since there was not error on the part of CheapOair.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
Please
see the letter I received from [redacted]We do have a travel credit with them for
the amount of 422.26 but we are not getting the 300.00 back because of a late
cancellation fee due to Cheapo Air not cancelling my tickets and refunding the
722.26 months ago I feel this is unfair since I did cancel my flight with Cheapo
Air 10 minutes after I booked with them on line and was promised a full refund
of my money. All I want is the 300.00 that is due from the cancellation being
late from Cheapo air since I Never received the 722.26 refunded back to my
credit card...I noticed there is a difference of the amounts in the
both emails I did call [redacted] again and spoke to Jeff to verify we only have a
credit of 422.26. Please if there is any information that is neededThank
you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund for the tickets she purchased due to an airline schedule change. As advised in our original letter dated August [redacted], prior to submitting her reservation listed in our Terms and Conditions “Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week. CheapOair does not assume any liability due to any scheduled changes made by the airlines.On June [redacted] an email was sent to [redacted] advising changes were made by the airline and please reviews the changes. Later that day [redacted] called our customer care department to review the change. The agent recapped the changes and our agent did advise the return date was for August [redacted]. We regret any confusion or frustration encountered by [redacted] but no refund will be offered since based on our records she was advised that the airline made changes to her reservation and update information was provided.We appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the rebuttal we received regarding the above referenced booking number. [redacted] states that she has not yet received the refund through PayPal. We have contacted PayPal and been advised that the reversal has been completed. They have refunded [redacted] and she should now be able to confirm her refund with them. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted] [redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the above referenced booking...
number. In her complaint [redacted] is requesting a
refund for a ticket she pur[redacted]d since she was denied boarding for not having
proper travel documenst.
Please see the
screenshot of our Refund Page below, showing the balance due was processed. Below is the date of the request and the
Processor Approval Code showing the dollar amount to be removed from our bank,
[redacted] Manhattan.The credit may take up
to 14 business days to appear on her credit card statement. The balance of $117.03 will be
refund by the airline and make take them up to 60 business days to complete
this process.We are sorry for any inconvenience [redacted] encountered but no other refund will be processed since our service
fees are non-refundable.We appreciate the time and attention your
office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
PLEASE NOTE MY RESPONSES IN CAPS: Dear [redacted]:This is in response to the complaint received in our office regarding the above mentioned booking number. [redacted] BOOKED A FLIGHT WITH [redacted]LINES ON MAY * - NOT CHEAPOAIR. HE HAS NEVER INTENTIONALLY CONTACTED CHEAPOAIR (AKA FAREPORTAL).OUR CREDIT CARD STATEMENT PROVES THIS. UNBEKNOWNST TO [redacted]LINES PROVIDED CHEAPOAIR WITH OUR CREDIT CARD INFO. THIS IS ILLEGAL, AND WE HAVE CONTACTED OUR CREDIT CARD COMPANY TO REPORT THE TWO FRAUDULENT CHARGES MADE BY CHEAPOAIR IN MAY. ON MAY [redacted] CONTACTED [redacted] RE CHANGING HIS FLIGHT.HE DIDN'T CONTACT CHEAPOAIR - AND HE DID NOT AUTHORIZE CHEAPOAIR TO CHARGE $176. TO HIS CREDIT CARD.On May ** we received another phone call from [redacted]. He asked to make changes to his return flight out of Los Angeles.HE DID NOT CONTACT CHEAPOAIR - HE CALLED [redacted]LINES. HE DID NOT CHANGE HIS FLIGHT OUT OF LOS ANGELES.HE DID NOT AUTHORIZE A $196.20 CHARGE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In...
the complaint [redacted] is requesting a refund for a non-refundable ticket she purchased via our online website.On September [redacted], [redacted] or someone on her behalf went on our website and submitted a round trip reservation from Phoenix, Arizona to Phnom Penh, Cambodia departing December [redacted]. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Listed in our Terms and Conditions “Most airline tickets are 100% non-refundable and non-transferable. Please understand that we do not set airline rules and restrictions and we are not authorized to waive or ignore any individual airline’s policies. In this case [redacted] may want to contact the airline directly to see if they will override the non-refundable and non-transferable policy.We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was never asking for a refund. Use it or lose it? You don't take people's money for fun. This is unacceptable. I lost my flight and money and I'm suppose to be just fine with the crappy policy you guys have in place. People change flights everyday so what makes you set this restriction? You need to go out of business. This makes no sense.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
*Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking numbers. [redacted] is looking for a refund of fees charged when he cancelled airline reservations booked on our website.[redacted] or...
someone on his behalf went onto our website on several different dates and submitted three different reservation requests. The reservations were booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information. There is nowhere on our website which states cancellation is free. After [redacted] chose the flights he felt would fit his needs he filled out what we call our payment page. At the top we show the flights that have been chosen. Then we ask for passenger and finally billing information. At the bottom of the page we advise that reservations can be cancelled within 24 hours of the time of booking for a fee. This is shown as Attachment 1 to this response. You can see that this same notification shows that he agreed to our terms and conditions before purchasing the tickets. As shown as Attachment 2 part of these state that he agreed to pay specific fees if cancelling a reservation. [redacted] was charged fees to cancel the reservation, as we advised and he agreed to before the tickets were purchased. When he contacted us asking about the $200 fee he was charged a refund of $125.00 was offered and is being processed. We have now received notification that he has disputed two of the charges with his credit card company. They will now be investigating and will advise him of their determination. We regret any inconvenience or frustration experienced by [redacted] but appreciate the time and attention your office had given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund for tickets, he purchased via our online website, due to his flight being cancelled due to bad weather. Listed in our Terms and Conditions “CheapOairdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. We advised the Revdex.com that on his behalf a refund request was submitted to Emirates Airlines refund department for consideration. The decision to refund all or part of the money [redacted] is seeking was solely up to the individual airline. In this case the airline only authorized a refund for $472.40. We regret any confusion or frustration encountered by [redacted] and if he is requesting any additional refunds he will need to contact the airline directly.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is now being made satisfactory to me and the matter is being resolved. Per the statements made by CheapOAir, they have now issued the refund for the...
ticket and the refund fee, and I am now only waiting for my credit card company to receive the refund and process it. Once it is received, the issue will be resolved in entirety. Thank you for opening this complaint and issuing it for review.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This will be my last rebuttal to [redacted], as I feel that the practices and responses are unscrupulous and unjust. The Customer Service Manager (Karen R[redacted]), clearly does not believe in customer service and neither does the company. She initially sent me not one but TWO responses that explicitly said ALL flights non-refundable. Explaining that it was in the Terms and Conditions, however, when I submitted screenshots shots of their Terms and Conditions stating otherwise, she immediately took another route by stating I was correct and it says it in the Policies before you book. She then re-highlighted the fact that the tickets were purchased without the assistance of a representative - something that was established initially and not up for discussion - and that it is the liability of the user to read all items before selecting "book". She then includes screenshots (not of my purchase, but another flight) to shed light on her claim. However, in the screenshot it clearly states that MOST flights are non-refundable not ALL - another testament to the inaccuracies and inconsistent acts of [redacted]. She continues to state that I purchased a non-refundable tickets, however, never shows how the user would know that the ticket was non-refundable. Moreover, there isn't any literature, wording or icon to represent a non-refundable ticket from a refundable one. So how is the user, who as Ms. R[redacted] states liable for the reading and agreeing to the terms prior to booking, to be privy to said information? The fact that she had to repeatedly alter her statement, to create liability on my part due to [redacted]'s flawed and unscrupulous practices and site is preposterous and absurd. This encounter truly proves why there are multiple complaints readily available on [redacted] due to their practices and hidden loop holes that are not written in any fine print, but rather mandated by personnel on an individual case basis to benefit their unjust ways. I refuse to ever do business with such an unprofessional and unscrupulous company, and recommend that the Revdex.com to discontinue any positive representation of such an unjust corporation as it brings down the name and faith American's have within the Revdex.com. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel this is not right on CheapOair or American Airlines. I purchased my ticket thru Cheap O Air. I work three jobs I don't have the kind of money I spent on my ticket to be thrown away. I have read no where about cancellations because you fail to keep a flight. My mother is ill that is why I had to come early. I contacted Cheap Air concerning my events. This is a wrong business practice all the way around. I just want my return flight to Lexington,Ky from Mobile,Alabama that's what I paid for, I want to be able to use my flight home within the next six months. My mother is [redacted]..I need a flight home.. That's all I want is what I paid for. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I Still have not recieve my refund. I will make contact again with [redacted] on business day 8/*/15 ...⇄ Thank You �...⇄ [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:...
This
is in response to the complaint we received for the above referenced booking
number. In her complaint [redacted]
is requesting that she be allowed to change her reservation at no cost.
On
August *, 2015, [redacted] called our customer care department requesting a
reservation from Newark, New Jersey to Buffalo, New York. The dates requested were to depart on August
[redacted] and to return August [redacted] at a rate of $405.70. The agent then asked if she could be flexible
with her dates. She was offered flights
departing August [redacted] returning on August [redacted] at a rate
of $309.20 which she accepted.
Prior
to submitting her reservation she was advised all airline
tickets are 100% non-refundable and
non-transferable. If she wanted to exchange the tickets for new dates or
routing any and all changes made to the itinerary are restricted and subject to
airline penalties and any
fare difference.
We regret any confusion encountered by [redacted] but if she
wishes to change her reservation she will be subject to all airline penalties
and fare difference.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"Listed in our Terms and Conditions “Most airline tickets are 100% non-refundable and non-transferable." In the 21st century I do not understand how or why the above vague statement is even remotely acceptable. 8 week notice of cancellation is sufficient for any company. The lack of respect the CheapOAir representative had while discussing this matter was deplorable. After stating I had a medical emergency which will keep me State-side, his unprofessional response was "The airlines don't make changes in policy based on individual cancellation reasons". I'm ashamed my hard earned money is supporting such an extreme disservice of customer care.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund for airline tickets she purchased through our website. [redacted] or...
someone on her behalf went onto our website on October **, 2017 and submitted her request for an airline reservation. At that time she was offered several itinerary options which included some for alternate dates for lower fares. After choosing the itinerary that she felt would work best for her she was shown what we call our payment page. At the top she was shown the flights she picked so she could review them to be sure they were what she wanted. What she was shown at that time is shown below as Attachment 1. She was then asked for passenger and finally billing information. Before clicking on the button to purchase the tickets she was asked once again to review the itinerary. She also confirmed that she had read and agreed to our terms and conditions which state that a fee would be charged to cancel the reservation within 24 hours. We received a call later that same day wanting to either change the travel dates on the reservation or to cancel it. She was advised of the fee to change the travel date as well as the fee to cancel which she had been advised and agreed to in our terms and conditions. She did not want to pay the fee so the reservation was not cancelled. The tickets are no longer refundable as per the rules set by the airline. At this time we have been notified that [redacted] has disputed the charges with her credit card company. No further information will be available until her credit card company completes their investigation of the charges for her.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
*
Dear [redacted]:
This is in response to
the complaint we received regarding the...
above reservation. In his complaint [redacted] is requesting a
refund for tickets he purchased.
Prior to submitting the
reservation he stated that he had read and understood our Terms and
Conditions. Listed in our Terms and
Conditions “Most airline tickets are 100% non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all changes
made to the itinerary are restricted and subject to airlines rules and restrictions”. In this case he would have been subject to
the airline change fees and any fare difference
At the time any changes
were made to his reservation he would have to pay the fees and fare difference
required by the airline, he then would have to submit a claim to the insurance
company to recover these charges.
If he is now requesting
a refund for the tickets he will need to contact [redacted] (see attachment) directly
at ###-###-#### under Plane Number [redacted].
We regret any confusion
encountered by [redacted] and offer our condolences to him and to his family.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is ridiculous. Obviously, I'm travlleing to Turkey and transfer in Germany. I'm NOT traveling to Germany. The following attachment this company gives says the destination is Germany WHICH IS WRONG. They are just trying to play language game here which seems really [redacted]. I checked from their website before I purchase the ticket, it recommended me to use this visa search tool and I put exact info into it which shows that I don't need visa as my picture shows. This company's leader has to take responsibility instead of acting like an [redacted]. They are not fooling anybody.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This
is in response to the rebuttal we received regarding the above referenced booking
number. In his complaint he states that his
complaint is not about the airlines, but of the information received from our
agent.
We
will like to inform to the Revdex.com that as a travel agency, we have to follow the
airlines terms and policies and are aware that tickets have a validity of one year
from the date they are issued. We must follow the airlines guidelines since we
are representing them.
When
he contacted us on May [redacted], to change the ticket for July, [redacted] was
informed not only that the ticket was not valid after May [redacted], but
he also had to pay the change fee again and he stated that he was not advise of
this information which was sent on the email sent after the confirmation of the
changes made on January **, 2015 (please find attached screenshot of email).:
“Above changes are not confirmed until finalized by the airline. If there are
any restrictions, updates, or concerns from the airline, we will contact you
via email or phone. Please be advised once the above itinerary is exchanged,
tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would
like to make any further changes to the new itinerary after your new tickets
are issued, you will be responsible for any additional penalties, fare
difference and fees”.
Before giving any
information to a customer related to changes, cancellations, refunds, future
credit, our customer care agents read the fare rules of the tickets. Based on
the airlines policy listed under fare restrictions the “MAXIMUM STAY FOR ROUND TRIP FARES TRAVEL FROM LAST
STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN”. In other words he had to return no later than
May *, 2015.
This
information is also listed in our
Terms and Conditions CHANGES TO FLIGHTS ALREADY PURCHASED “Any and all changes made to the itinerary are restricted and are
subject to airline fare rules”.
The ticket is
non refundable and we are tide by the airlines rules on this fare, [redacted] is
requesting a refund on a nonrefundable ticket and all payments went to the airline.
We are requesting that this complaint be closed since as you can see the agent
booked the return for the maximum time allowed by the airline.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
[redacted]
[redacted]
[redacted]
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Dear [redacted]:
This is in response to
the rebuttal we received regarding the above booking number. In her complaint [redacted] is requesting a
refund for the return portion of her ticket.
As advised in our
original letter dated July [redacted] and our rebuttal letter dated July [redacted] did not check-in for her outbound flight. The airlines general policy is to mark the
reservation in a “No Show” status. The fare rules of her tickets are
implemented by the airline, the passenger is required to use all the flight
coupons of the booking in the order they were issued. If any leg of the journey
is no showed that leg and all subsequent legs would be cancelled by the airline
and Not CheapOair.
Please
understand that we at CheaoOair do not set airline policies and are not
authorized to waive or ignore any individual airline rules or restrictions.
We regret any confusion encountered by [redacted] and requesting that this
complaint be closed since there was not error on the part of CheapOair.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
Please
see the letter I received from [redacted]We do have a travel credit with them for
the amount of 422.26 but we are not getting the 300.00 back because of a late
cancellation fee due to Cheapo Air not cancelling my tickets and refunding the
722.26 months ago I feel this is unfair since I did cancel my flight with Cheapo
Air 10 minutes after I booked with them on line and was promised a full refund
of my money. All I want is the 300.00 that is due from the cancellation being
late from Cheapo air since I Never received the 722.26 refunded back to my
credit card...I noticed there is a difference of the amounts in the
both emails I did call [redacted] again and spoke to Jeff to verify we only have a
credit of 422.26. Please if there is any information that is neededThank
you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund for the tickets she purchased due to an airline schedule change. As advised in our original letter dated August [redacted], prior to submitting her reservation listed in our Terms and Conditions “Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week. CheapOair does not assume any liability due to any scheduled changes made by the airlines.On June [redacted] an email was sent to [redacted] advising changes were made by the airline and please reviews the changes. Later that day [redacted] called our customer care department to review the change. The agent recapped the changes and our agent did advise the return date was for August [redacted]. We regret any confusion or frustration encountered by [redacted] but no refund will be offered since based on our records she was advised that the airline made changes to her reservation and update information was provided.We appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
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[redacted]Dear [redacted]:This is in response to the rebuttal we received regarding the above referenced booking number. [redacted] states that she has not yet received the refund through PayPal. We have contacted PayPal and been advised that the reversal has been completed. They have refunded [redacted] and she should now be able to confirm her refund with them. We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted] [redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding the above referenced booking...
number. In her complaint [redacted] is requesting a
refund for a ticket she pur[redacted]d since she was denied boarding for not having
proper travel documenst.
Please see the
screenshot of our Refund Page below, showing the balance due was processed. Below is the date of the request and the
Processor Approval Code showing the dollar amount to be removed from our bank,
[redacted] Manhattan.The credit may take up
to 14 business days to appear on her credit card statement. The balance of $117.03 will be
refund by the airline and make take them up to 60 business days to complete
this process.We are sorry for any inconvenience [redacted] encountered but no other refund will be processed since our service
fees are non-refundable.We appreciate the time and attention your
office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
PLEASE NOTE MY RESPONSES IN CAPS: Dear [redacted]:This is in response to the complaint received in our office regarding the above mentioned booking number. [redacted] BOOKED A FLIGHT WITH [redacted]LINES ON MAY * - NOT CHEAPOAIR. HE HAS NEVER INTENTIONALLY CONTACTED CHEAPOAIR (AKA FAREPORTAL).OUR CREDIT CARD STATEMENT PROVES THIS. UNBEKNOWNST TO [redacted]LINES PROVIDED CHEAPOAIR WITH OUR CREDIT CARD INFO. THIS IS ILLEGAL, AND WE HAVE CONTACTED OUR CREDIT CARD COMPANY TO REPORT THE TWO FRAUDULENT CHARGES MADE BY CHEAPOAIR IN MAY. ON MAY [redacted] CONTACTED [redacted] RE CHANGING HIS FLIGHT.HE DIDN'T CONTACT CHEAPOAIR - AND HE DID NOT AUTHORIZE CHEAPOAIR TO CHARGE $176. TO HIS CREDIT CARD.On May ** we received another phone call from [redacted]. He asked to make changes to his return flight out of Los Angeles.HE DID NOT CONTACT CHEAPOAIR - HE CALLED [redacted]LINES. HE DID NOT CHANGE HIS FLIGHT OUT OF LOS ANGELES.HE DID NOT AUTHORIZE A $196.20 CHARGE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In...
the complaint [redacted] is requesting a refund for a non-refundable ticket she purchased via our online website.On September [redacted], [redacted] or someone on her behalf went on our website and submitted a round trip reservation from Phoenix, Arizona to Phnom Penh, Cambodia departing December [redacted]. The reservation was booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information.Listed in our Terms and Conditions “Most airline tickets are 100% non-refundable and non-transferable. Please understand that we do not set airline rules and restrictions and we are not authorized to waive or ignore any individual airline’s policies. In this case [redacted] may want to contact the airline directly to see if they will override the non-refundable and non-transferable policy.We regret any confusion or frustration encountered by [redacted] and we appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was never asking for a refund. Use it or lose it? You don't take people's money for fun. This is unacceptable. I lost my flight and money and I'm suppose to be just fine with the crappy policy you guys have in place. People change flights everyday so what makes you set this restriction? You need to go out of business. This makes no sense.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
*Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking numbers. [redacted] is looking for a refund of fees charged when he cancelled airline reservations booked on our website.[redacted] or...
someone on his behalf went onto our website on several different dates and submitted three different reservation requests. The reservations were booked without the assistance of one of our Customer Care Agents and it is the responsibility of the person making the reservation to make sure they read all necessary and important information. There is nowhere on our website which states cancellation is free. After [redacted] chose the flights he felt would fit his needs he filled out what we call our payment page. At the top we show the flights that have been chosen. Then we ask for passenger and finally billing information. At the bottom of the page we advise that reservations can be cancelled within 24 hours of the time of booking for a fee. This is shown as Attachment 1 to this response. You can see that this same notification shows that he agreed to our terms and conditions before purchasing the tickets. As shown as Attachment 2 part of these state that he agreed to pay specific fees if cancelling a reservation. [redacted] was charged fees to cancel the reservation, as we advised and he agreed to before the tickets were purchased. When he contacted us asking about the $200 fee he was charged a refund of $125.00 was offered and is being processed. We have now received notification that he has disputed two of the charges with his credit card company. They will now be investigating and will advise him of their determination. We regret any inconvenience or frustration experienced by [redacted] but appreciate the time and attention your office had given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
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[redacted] [redacted]
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[redacted]Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund for tickets, he purchased via our online website, due to his flight being cancelled due to bad weather. Listed in our Terms and Conditions “CheapOairdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. We advised the Revdex.com that on his behalf a refund request was submitted to Emirates Airlines refund department for consideration. The decision to refund all or part of the money [redacted] is seeking was solely up to the individual airline. In this case the airline only authorized a refund for $472.40. We regret any confusion or frustration encountered by [redacted] and if he is requesting any additional refunds he will need to contact the airline directly.We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is now being made satisfactory to me and the matter is being resolved. Per the statements made by CheapOAir, they have now issued the refund for the...
ticket and the refund fee, and I am now only waiting for my credit card company to receive the refund and process it. Once it is received, the issue will be resolved in entirety. Thank you for opening this complaint and issuing it for review.
Sincerely,
[redacted]
Read More Customer Complaints:
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This will be my last rebuttal to [redacted], as I feel that the practices and responses are unscrupulous and unjust. The Customer Service Manager (Karen R[redacted]), clearly does not believe in customer service and neither does the company. She initially sent me not one but TWO responses that explicitly said ALL flights non-refundable. Explaining that it was in the Terms and Conditions, however, when I submitted screenshots shots of their Terms and Conditions stating otherwise, she immediately took another route by stating I was correct and it says it in the Policies before you book. She then re-highlighted the fact that the tickets were purchased without the assistance of a representative - something that was established initially and not up for discussion - and that it is the liability of the user to read all items before selecting "book". She then includes screenshots (not of my purchase, but another flight) to shed light on her claim. However, in the screenshot it clearly states that MOST flights are non-refundable not ALL - another testament to the inaccuracies and inconsistent acts of [redacted]. She continues to state that I purchased a non-refundable tickets, however, never shows how the user would know that the ticket was non-refundable. Moreover, there isn't any literature, wording or icon to represent a non-refundable ticket from a refundable one. So how is the user, who as Ms. R[redacted] states liable for the reading and agreeing to the terms prior to booking, to be privy to said information? The fact that she had to repeatedly alter her statement, to create liability on my part due to [redacted]'s flawed and unscrupulous practices and site is preposterous and absurd. This encounter truly proves why there are multiple complaints readily available on [redacted] due to their practices and hidden loop holes that are not written in any fine print, but rather mandated by personnel on an individual case basis to benefit their unjust ways. I refuse to ever do business with such an unprofessional and unscrupulous company, and recommend that the Revdex.com to discontinue any positive representation of such an unjust corporation as it brings down the name and faith American's have within the Revdex.com. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel this is not right on CheapOair or American Airlines. I purchased my ticket thru Cheap O Air. I work three jobs I don't have the kind of money I spent on my ticket to be thrown away. I have read no where about cancellations because you fail to keep a flight. My mother is ill that is why I had to come early. I contacted Cheap Air concerning my events. This is a wrong business practice all the way around. I just want my return flight to Lexington,Ky from Mobile,Alabama that's what I paid for, I want to be able to use my flight home within the next six months. My mother is [redacted]..I need a flight home.. That's all I want is what I paid for. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]