RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:
This
is in...
response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting
compensation since his reservation was marked as a possible fraud so no ticket
was issued.
When
certain transactions are determined to be high risk by our systems, we will not
process such transactions unless our credit card verification team has
determined that it's safe to process them, please understand this is done not
only to protect the credit card holder but also CheapOair.
Once
the request was confirmed and submitted for ticketing credit card verification
failed based on the following:
1.
International
travel origination
2.
departing
within 8 hours
3.
the
amount was over $800.00
4.
the
passenger was not the credit card holder
Our
records indicate that on May [redacted], May [redacted] and May [redacted]
emails (see attachment) were sent to the email address provided when the
reservation was submitted. Not only were the emails sent but several
voice messages were also left at the number provided.
When
certain transactions are determined to be high risk by our systems, we will not
process such transactions unless our credit card verification team has
determined that it's safe to process them, please understand this is done not
only to protect the credit card holder but also CheapOair.
We regret any confusion
encountered by [redacted] but no compensation will be offered and we
appreciate the time and attention your office has given this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never recieved email regarding changed ticket and I did not agree to the change. If you listen to the voice recording I was arguing with them because they were trying to change my ticket. At the end of the conversation the phone operator clearly states they would return on the [redacted]. Why would I have my children stay over night alone at an airport for over 24hours alone??!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]My problem is this the customer service representative didn't explain the process to me that way. Plus what is the purpose of buying insurance for the flight when you have a problem and Can't use the insurance ? What does my insurance cover ? My son had a problem with his passport so we had to cancel the flight and get him a temporary passport and purchase new tickets . Why was I told I had to use the ticket for the same route that I couldn't change it. I believe something was lost in translation between myself and the customer service representative. Why did the customer service representative tell me not to call the insurance company ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In her...
complaint [redacted] is requesting information as to why her reservation was cancelled. [redacted] states that she received a confirmation with a booking number and itinerary. This was a booking confirmation showing that her request for a reservation had been received and that ticket issuance was pending. The [redacted] email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received the request. As per our Terms and Conditions “In order to provide you further safety, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you”.Ms. Meyer’s reservation was marked as a high-risk and several emails were sent advising:Email Content:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
This is in response to
the rebuttal we received dated June [redacted] regarding the above
referenced booking number.
Please see the
screenshot of our refund page below.
This shows that the balance due was processed, the date of the request,
the Processor Approval Code and the dollar amount to be removed from our bank. The credit may take up
to 14 business days to appear on his credit card statement.
We
regret any confusion encountered by [redacted] and we appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I am demanding a full refund and examination of your business practices by the Revdex.com. As I have not signed any physical documents I believe the digital "terms and conditions" contracts have been tampered with which is a crime by law. I further claim that your representatives are guilty of negligence when making my booking as I clearly stated to your representative before confirming booking about my concern for a flexible ticket as I knew I would later have to change the date. I was told that changing would NOT be a problem although fare changes might apply which I found agreeable. I further claim that the companies representative is guilty of concealing information that would have affected my original booking had I know the exorbitant fees of changing the reservation. This information was concealed and the company failed to inform me of this conditions by both their telephone representative and in the digital contract. I will further arbitrate my case until I get a full fund of my claim and a written apology from the company's Chief Operating Officer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to
the complaint we received regarding...
the above booking number. In her complaint [redacted] is requesting a
refund for the return portion of her ticket.
Prior to submitting her reservation
she was advised that when tickets are issued most tickets
are non-refundable and non-transferable, based on the rules set by the airline.
As stated in her
complaint [redacted] did not check-in for her outbound flight. The airlines general policy is to mark the
reservation in a “No Show” status. The fare rules of her tickets are
implemented by the airline, the passenger is required to use all the flight
coupons of the booking in the order they were issued. If any leg of the journey
is no showed that leg and all subsequent legs would be cancelled by the airline
and Not CheapOair.
Please understand that
we at CheaoOair do not set airline policies and are not authorized to waive or
ignore any individual airline rules or restrictions.
We regret any confusion encountered by [redacted] but no refund
will be offered on the part of CheapOair if she is requesting a refund she will
need to deal directly with American Airlines.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This
is in response to the complaint we received regarding the above referenced case
number. In her complaint [redacted] is
requesting a refund for a ticket she purchased via our online website.
On
October [redacted], [redacted] or someone on her behalf went on our
website and submitted a round trip reservation.
The reservation was booked
without the assistance of one of our Customer Care Agents and it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information.
Prior
to submitting her reservation she was also advised “Please
confirm that the dates, times of flight departures and names of
travelers are accurate, tickets are non-transferable and non-transferable, based on the rules
set by the airline.
On
October [redacted], she contacted our customer care department requesting
that her reservation be cancelled due to a medical issue. [redacted] was advised based on this
information if she would provide medical documentation a refund request would be submitted to the airline.
On
November [redacted], we were advised that our refund request had been
denied but when [redacted] was ready to rebook, the
airline would waive their change fee.
On
December [redacted], we were advised by her credit card company that she had filed a
dispute.
[redacted]
Since
we consider these to be valid charges the dispute has been challenged and we
have provided all the information requested by hers Credit Card Company. Please understand it will be up to her card
company to determine the final outcome.
We
regret any confusion encountered by [redacted] but no further action can be
taken until her credit card company completes their research.
We appreciate
the time and attention your office has given this matter, and would like to
advise that we have already received a complaint file by [redacted] on
February [redacted] under case [redacted] and are requesting that this
complaint be closed.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
November **, 2015
[redacted] [redacted]
[redacted]
Dear [redacted]:
This
is in...
response to the complaint we received regarding the above reservation. In her complaint [redacted] states that
she has never used CheapOair website before and should not be billed for
someone she does not know.
Based
on her complaint our records indicate that this is not the first reservation
that [redacted] submitted. A second
reservation was also submitted on March [redacted] under booking number
[redacted].
On
April [redacted] we were notified by the airline that she had disputed the
total ticket cost after the passenger traveled on the on the outbound portion
of the ticket.
Based
on the dispute and the information received from the airline this is now being
handled by our internal collection department who has been in contact with [redacted] regarding this issue.
We are
requesting that this complaint be closed based on the above information and we appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted], [redacted], and
[redacted]
Dear [redacted]...
[redacted]:
This
is in response to the complaint we received regarding the above
reservation. In his complaint [redacted]
is requesting compensation since his reservation was marked as a possible fraud
so no tickets were issued.
When
certain transactions are determined to be high risk by our systems, we will not
process such transactions unless our credit card verification team has
determined that it's safe to process them, please understand this is done not
only to protect the credit card holder but also CheapOair.
To ensure that his credit, debit or
charge card is not being used without his consent it may be flagged as a
possible fraud booking [redacted] was requested to please contact our Credit Card Verification Department.
When
[redacted] contacted CheapOair he was informed that due to the delay in
issuing his tickets based on the above information the fare he requested had
expired, that the flights could be confirmed but at the higher rate. It was at this time [redacted] requested
that his reservation be cancelled.
We
regret any confusion encountered by [redacted] but no compensation will be
offered since the reason his tickets could not be issued was due to his credit
card company not being able to verify the information he provided and per our
Terms and Conditions all offers, prices, and conditions
of sale may be subject to change without notice.
We appreciate
the time and attention your office has given to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have said all that I am going to say in regards to this complaint! Yet again this company is insisting that I am lying about my account of things; and yet refusing to prove that I am a liar by providing myself and the Revdex.com with the phone conversations that I had with one of the "supervisors" before my flight was to occur! PRODUCE THE PHONE CALLS from my conversation in August! This company is filled with liars and manipulators!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to
the rebuttal we received dated June [redacted] regarding the above
referenced booking number. In his
complaint [redacted] is requesting a refund for a non-refundable ticket he
purchased via our website.
As we have explained prior
to submitting his reservation he was also advised that when tickets are issued
most tickets are non-refundable and non-transferable,
based on the rules set by the airline. Please understand that we do not set airline
rules or restrictions and are not authorized to waive or ignore any airline
policies and based on the fare rules we were advised that his ticket was
non-refundable.
In the email
he received from the airline at no time did they authorize a refund they only
stated that they could not refund his ticket since he did not purchase his
ticket directly from them and referred him back to the agency that sold him the
s ticket.
Based on the conflicting
information we would like
to advise the Revdex.com that a refund request has been submitted
to [redacted] refund department for consideration. The decision to
refund all or part of the money [redacted] is seeking would be solely up to
the individual airline.
We regret any confusion encountered by [redacted] but not further
action can be taken on our part until the airline responds to our request and
authorizes the refund.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]...
[redacted]:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint [redacted]
is requesting a refund for $47.00 since the name she submitted via our online
website was incorrect.
Please
see the screenshot of our Refund Page below, showing the balance due was
processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, [redacted].
The
credit may take up to 14 business days to appear on her credit card statement.
We
regret any confusion or frustrations [redacted] encountered and we appreciate
the time and attention your office has given to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This lady keeps saying that I booked the tickets with the dates them. I did not book those tickets with the wrong date on them period. I booked those tickets for the dates that me and my husband was supposed to be in Cancun for our honeymoon. Why would I book a trip, pay for the trip, and buy flight tickets with the wrong date on them? This isn't making any sense to me at all. The departure and return date was one day. Me and my husband paid for our honeymoon for five days, you do the math. Like I previously stated why is it when my husband talked to the man about the refund he said we could get a full refund only to turn around and say we had to pay $150 up front? If we were gonna lose any money don't you think we would have paid that $150 and chopped it up as a loss as opposed to losing all our money and miss our whole honeymoon? These people are scammers who have a bunch of foreign people who don't speak good English dealing with people who speak clear English. And another thing, why did the supervisor tell us she couldn't give out any names of the people we spoke with so we could verify what was told to us by different people? I've been on their business page and read numerous complaints and their all the same how they have scammed people and changed dates, left people stranded and out of lots of money including a veteran. I don't know how I ended up on this site purchasing tickets from them but I can reassure you it wasn't on purpose. Yes I did file a dispute with my bank and just because I did don't make what these people are doing to me right. No one has reached out with apologies about my honeymoon being ruined. They know we didn't get on that plane because as I have stated before. WHO GOES TO CANCUN FOR ONE DAY ON THEIR HONEYMOON??????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The bank closed the dispute in favor of CheapOAir and reversed the funds. See attachment "Mail From WF". CheapOAir should be able to take actions and no wait further. Departure was Dec [redacted] @ 4:20 pm (see attachment "CheapOAir Booking"). I was at the departure gate with my [redacted] (see attachment “[redacted]” all issued prior to departure) at 3:49 pm. Canadian Air told me they sold two of my tickets due to my lateness. I was ready to fly but they sold two of my tickets. CheapOAir offered to provide alternative departures with reasonable extra charges at later dates but they failed. I understand it was a highly travelling season, and it was challenging to find seats. Therefore I am requesting a refund since they SOLD (compensated) some of my tickets. Right now they are double-dipping with those tickets if that makes sense?I basically lost my trip and tickets due to the airlines greed, they sold two of my tickets while I was at the airport working on my [redacted]. Again the [redacted] I was issued (attached) are all prior to departure by 31 minutes. So I don’t accept being called “Late” nor didn’t have [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is asking about credit she is holding with WestJet due to the recent hurricanes.We have worked...
with the airline and confirmed for [redacted] that she is holding credit of $103.00 with them that will be valid for one year. WestJest is sending an email to her with this same information. We have also advised [redacted] that we are refunding our service fee of $5.00 back to her. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above...
referenced booking number. In her complaint [redacted] mentions concerns with the booking as well as problems at the airport. On June *, 2017 [redacted] or someone on her behalf went onto our website and submitted a reservation request. No representative from our agency assisted with the booking. We received a call later that same day asking to change the dates on the reservation. She was advised of the fees involved and authorized the changes and charge. Any concerns regarding occurrences at the airport can only be addressed by the airline. We have been advised by [redacted] Airlines that they show the passengers arrived at the check in kiosk at 6:20 am and were advised that it was too late to make their flight. They were then offered seats on the next available flight but denied that offer. We regret any confusion or frustration encountered by [redacted] but we can offer no refund of fees charged by the airline. She will need to contact the airline directly for any refund or compensation. We appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
This is in response to
the rebuttal we received regarding the above booking number. In the complaint [redacted] is requesting she
be allowed to utilize her credit.
As stated in our
original letter dated February [redacted], [redacted] was contacted by one
of our customer care agents regarding her request. New flight options were
offered (see attachment) and accepted and her credit was used to purchase the
new tickets.
We appreciate the time and attention your office
has given to this matter.
October **, 2015
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This is in response to
the...
complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a
refund for a non-refundable ticket he purchased due to a medical issue.
We would like to advise
that an email was sent to [redacted] by one of our customer care agents. He
was informed that before a refund request can be submitted to the airline for
consideration he will need to provide medical documentation.
Hello [redacted],
We have received your
request for assistance on your booking due to a medical situation.
We would like to present
the situation to the airline to see if they will allow any exception on the
ticket issued for travel.
In order to proceed we
would need a copy of the medical documentation to assist with our request.
Please reply this email
with scanned copy or fax all the requested information at [redacted] in attention to me and
mentioning the booking number on the cover sheet.
Please note that once we
receive the copy of the requested documents we will submit the request to the airlines for
a consideration and will have to remain at the airlines' discretion for a
waiver as the travel agency does not have any control over the ticket.
Looking forward to your
co-operation and understanding.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
As of today the
information requested has not been received and no action can be taken until this
information is received.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
May **, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]:
This
is in...
response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting
compensation since his reservation was marked as a possible fraud so no ticket
was issued.
When
certain transactions are determined to be high risk by our systems, we will not
process such transactions unless our credit card verification team has
determined that it's safe to process them, please understand this is done not
only to protect the credit card holder but also CheapOair.
Once
the request was confirmed and submitted for ticketing credit card verification
failed based on the following:
1.
International
travel origination
2.
departing
within 8 hours
3.
the
amount was over $800.00
4.
the
passenger was not the credit card holder
Our
records indicate that on May [redacted], May [redacted] and May [redacted]
emails (see attachment) were sent to the email address provided when the
reservation was submitted. Not only were the emails sent but several
voice messages were also left at the number provided.
When
certain transactions are determined to be high risk by our systems, we will not
process such transactions unless our credit card verification team has
determined that it's safe to process them, please understand this is done not
only to protect the credit card holder but also CheapOair.
We regret any confusion
encountered by [redacted] but no compensation will be offered and we
appreciate the time and attention your office has given this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never recieved email regarding changed ticket and I did not agree to the change. If you listen to the voice recording I was arguing with them because they were trying to change my ticket. At the end of the conversation the phone operator clearly states they would return on the [redacted]. Why would I have my children stay over night alone at an airport for over 24hours alone??!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]My problem is this the customer service representative didn't explain the process to me that way. Plus what is the purpose of buying insurance for the flight when you have a problem and Can't use the insurance ? What does my insurance cover ? My son had a problem with his passport so we had to cancel the flight and get him a temporary passport and purchase new tickets . Why was I told I had to use the ticket for the same route that I couldn't change it. I believe something was lost in translation between myself and the customer service representative. Why did the customer service representative tell me not to call the insurance company ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above referenced booking number. In her...
complaint [redacted] is requesting information as to why her reservation was cancelled. [redacted] states that she received a confirmation with a booking number and itinerary. This was a booking confirmation showing that her request for a reservation had been received and that ticket issuance was pending. The [redacted] email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received the request. As per our Terms and Conditions “In order to provide you further safety, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you”.Ms. Meyer’s reservation was marked as a high-risk and several emails were sent advising:Email Content:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
June **, 2016
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
This is in response to
the rebuttal we received dated June [redacted] regarding the above
referenced booking number.
Please see the
screenshot of our refund page below.
This shows that the balance due was processed, the date of the request,
the Processor Approval Code and the dollar amount to be removed from our bank. The credit may take up
to 14 business days to appear on his credit card statement.
We
regret any confusion encountered by [redacted] and we appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I am demanding a full refund and examination of your business practices by the Revdex.com. As I have not signed any physical documents I believe the digital "terms and conditions" contracts have been tampered with which is a crime by law. I further claim that your representatives are guilty of negligence when making my booking as I clearly stated to your representative before confirming booking about my concern for a flexible ticket as I knew I would later have to change the date. I was told that changing would NOT be a problem although fare changes might apply which I found agreeable. I further claim that the companies representative is guilty of concealing information that would have affected my original booking had I know the exorbitant fees of changing the reservation. This information was concealed and the company failed to inform me of this conditions by both their telephone representative and in the digital contract. I will further arbitrate my case until I get a full fund of my claim and a written apology from the company's Chief Operating Officer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted] [redacted]
[redacted]
Dear [redacted]:
This is in response to
the complaint we received regarding...
the above booking number. In her complaint [redacted] is requesting a
refund for the return portion of her ticket.
Prior to submitting her reservation
she was advised that when tickets are issued most tickets
are non-refundable and non-transferable, based on the rules set by the airline.
As stated in her
complaint [redacted] did not check-in for her outbound flight. The airlines general policy is to mark the
reservation in a “No Show” status. The fare rules of her tickets are
implemented by the airline, the passenger is required to use all the flight
coupons of the booking in the order they were issued. If any leg of the journey
is no showed that leg and all subsequent legs would be cancelled by the airline
and Not CheapOair.
Please understand that
we at CheaoOair do not set airline policies and are not authorized to waive or
ignore any individual airline rules or restrictions.
We regret any confusion encountered by [redacted] but no refund
will be offered on the part of CheapOair if she is requesting a refund she will
need to deal directly with American Airlines.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]...
[redacted]:
This
is in response to the complaint we received regarding the above referenced case
number. In her complaint [redacted] is
requesting a refund for a ticket she purchased via our online website.
On
October [redacted], [redacted] or someone on her behalf went on our
website and submitted a round trip reservation.
The reservation was booked
without the assistance of one of our Customer Care Agents and it is the
responsibility of the person making the reservation to make sure they read all
necessary and important information.
Prior
to submitting her reservation she was also advised “Please
confirm that the dates, times of flight departures and names of
travelers are accurate, tickets are non-transferable and non-transferable, based on the rules
set by the airline.
On
October [redacted], she contacted our customer care department requesting
that her reservation be cancelled due to a medical issue. [redacted] was advised based on this
information if she would provide medical documentation a refund request would be submitted to the airline.
On
November [redacted], we were advised that our refund request had been
denied but when [redacted] was ready to rebook, the
airline would waive their change fee.
On
December [redacted], we were advised by her credit card company that she had filed a
dispute.
[redacted]
Since
we consider these to be valid charges the dispute has been challenged and we
have provided all the information requested by hers Credit Card Company. Please understand it will be up to her card
company to determine the final outcome.
We
regret any confusion encountered by [redacted] but no further action can be
taken until her credit card company completes their research.
We appreciate
the time and attention your office has given this matter, and would like to
advise that we have already received a complaint file by [redacted] on
February [redacted] under case [redacted] and are requesting that this
complaint be closed.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
November **, 2015
[redacted] [redacted]
[redacted]
Dear [redacted]:
This
is in...
response to the complaint we received regarding the above reservation. In her complaint [redacted] states that
she has never used CheapOair website before and should not be billed for
someone she does not know.
Based
on her complaint our records indicate that this is not the first reservation
that [redacted] submitted. A second
reservation was also submitted on March [redacted] under booking number
[redacted].
On
April [redacted] we were notified by the airline that she had disputed the
total ticket cost after the passenger traveled on the on the outbound portion
of the ticket.
Based
on the dispute and the information received from the airline this is now being
handled by our internal collection department who has been in contact with [redacted] regarding this issue.
We are
requesting that this complaint be closed based on the above information and we appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]
June **, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted], [redacted], and
[redacted]
Dear [redacted]...
[redacted]:
This
is in response to the complaint we received regarding the above
reservation. In his complaint [redacted]
is requesting compensation since his reservation was marked as a possible fraud
so no tickets were issued.
When
certain transactions are determined to be high risk by our systems, we will not
process such transactions unless our credit card verification team has
determined that it's safe to process them, please understand this is done not
only to protect the credit card holder but also CheapOair.
To ensure that his credit, debit or
charge card is not being used without his consent it may be flagged as a
possible fraud booking [redacted] was requested to please contact our Credit Card Verification Department.
When
[redacted] contacted CheapOair he was informed that due to the delay in
issuing his tickets based on the above information the fare he requested had
expired, that the flights could be confirmed but at the higher rate. It was at this time [redacted] requested
that his reservation be cancelled.
We
regret any confusion encountered by [redacted] but no compensation will be
offered since the reason his tickets could not be issued was due to his credit
card company not being able to verify the information he provided and per our
Terms and Conditions all offers, prices, and conditions
of sale may be subject to change without notice.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have said all that I am going to say in regards to this complaint! Yet again this company is insisting that I am lying about my account of things; and yet refusing to prove that I am a liar by providing myself and the Revdex.com with the phone conversations that I had with one of the "supervisors" before my flight was to occur! PRODUCE THE PHONE CALLS from my conversation in August! This company is filled with liars and manipulators!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This is in response to
the rebuttal we received dated June [redacted] regarding the above
referenced booking number. In his
complaint [redacted] is requesting a refund for a non-refundable ticket he
purchased via our website.
As we have explained prior
to submitting his reservation he was also advised that when tickets are issued
most tickets are non-refundable and non-transferable,
based on the rules set by the airline. Please understand that we do not set airline
rules or restrictions and are not authorized to waive or ignore any airline
policies and based on the fare rules we were advised that his ticket was
non-refundable.
In the email
he received from the airline at no time did they authorize a refund they only
stated that they could not refund his ticket since he did not purchase his
ticket directly from them and referred him back to the agency that sold him the
s ticket.
Based on the conflicting
information we would like
to advise the Revdex.com that a refund request has been submitted
to [redacted] refund department for consideration. The decision to
refund all or part of the money [redacted] is seeking would be solely up to
the individual airline.
We regret any confusion encountered by [redacted] but not further
action can be taken on our part until the airline responds to our request and
authorizes the refund.
We appreciate
the time and attention your office has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
[redacted]
June **, 2015
Revdex.com[redacted] [redacted]
RE:
[redacted]/Case [redacted] Booking Number [redacted]
Dear [redacted]...
[redacted]:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint [redacted]
is requesting a refund for $47.00 since the name she submitted via our online
website was incorrect.
Please
see the screenshot of our Refund Page below, showing the balance due was
processed. Below is the date of the
request and the Processor Approval Code showing the dollar amount to be removed
from our bank, [redacted].
The
credit may take up to 14 business days to appear on her credit card statement.
We
regret any confusion or frustrations [redacted] encountered and we appreciate
the time and attention your office has given to this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This lady keeps saying that I booked the tickets with the dates them. I did not book those tickets with the wrong date on them period. I booked those tickets for the dates that me and my husband was supposed to be in Cancun for our honeymoon. Why would I book a trip, pay for the trip, and buy flight tickets with the wrong date on them? This isn't making any sense to me at all. The departure and return date was one day. Me and my husband paid for our honeymoon for five days, you do the math. Like I previously stated why is it when my husband talked to the man about the refund he said we could get a full refund only to turn around and say we had to pay $150 up front? If we were gonna lose any money don't you think we would have paid that $150 and chopped it up as a loss as opposed to losing all our money and miss our whole honeymoon? These people are scammers who have a bunch of foreign people who don't speak good English dealing with people who speak clear English. And another thing, why did the supervisor tell us she couldn't give out any names of the people we spoke with so we could verify what was told to us by different people? I've been on their business page and read numerous complaints and their all the same how they have scammed people and changed dates, left people stranded and out of lots of money including a veteran. I don't know how I ended up on this site purchasing tickets from them but I can reassure you it wasn't on purpose. Yes I did file a dispute with my bank and just because I did don't make what these people are doing to me right. No one has reached out with apologies about my honeymoon being ruined. They know we didn't get on that plane because as I have stated before. WHO GOES TO CANCUN FOR ONE DAY ON THEIR HONEYMOON??????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The bank closed the dispute in favor of CheapOAir and reversed the funds. See attachment "Mail From WF". CheapOAir should be able to take actions and no wait further. Departure was Dec [redacted] @ 4:20 pm (see attachment "CheapOAir Booking"). I was at the departure gate with my [redacted] (see attachment “[redacted]” all issued prior to departure) at 3:49 pm. Canadian Air told me they sold two of my tickets due to my lateness. I was ready to fly but they sold two of my tickets. CheapOAir offered to provide alternative departures with reasonable extra charges at later dates but they failed. I understand it was a highly travelling season, and it was challenging to find seats. Therefore I am requesting a refund since they SOLD (compensated) some of my tickets. Right now they are double-dipping with those tickets if that makes sense?I basically lost my trip and tickets due to the airlines greed, they sold two of my tickets while I was at the airport working on my [redacted]. Again the [redacted] I was issued (attached) are all prior to departure by 31 minutes. So I don’t accept being called “Late” nor didn’t have [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is asking about credit she is holding with WestJet due to the recent hurricanes.We have worked...
with the airline and confirmed for [redacted] that she is holding credit of $103.00 with them that will be valid for one year. WestJest is sending an email to her with this same information. We have also advised [redacted] that we are refunding our service fee of $5.00 back to her. We appreciate the time and attention your office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]Dear [redacted]: This is in response to the complaint we received regarding the above...
referenced booking number. In her complaint [redacted] mentions concerns with the booking as well as problems at the airport. On June *, 2017 [redacted] or someone on her behalf went onto our website and submitted a reservation request. No representative from our agency assisted with the booking. We received a call later that same day asking to change the dates on the reservation. She was advised of the fees involved and authorized the changes and charge. Any concerns regarding occurrences at the airport can only be addressed by the airline. We have been advised by [redacted] Airlines that they show the passengers arrived at the check in kiosk at 6:20 am and were advised that it was too late to make their flight. They were then offered seats on the next available flight but denied that offer. We regret any confusion or frustration encountered by [redacted] but we can offer no refund of fees charged by the airline. She will need to contact the airline directly for any refund or compensation. We appreciate the time and attention your office has given this matter. Sincerely,Karen R[redacted]Customer Service Manager
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear Sirs:
This is in response to
the rebuttal we received regarding the above booking number. In the complaint [redacted] is requesting she
be allowed to utilize her credit.
As stated in our
original letter dated February [redacted], [redacted] was contacted by one
of our customer care agents regarding her request. New flight options were
offered (see attachment) and accepted and her credit was used to purchase the
new tickets.
We appreciate the time and attention your office
has given to this matter.
Sincerely,
Karen R[redacted]
Customer Service Manager
October **, 2015
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]:
This is in response to
the...
complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a
refund for a non-refundable ticket he purchased due to a medical issue.
We would like to advise
that an email was sent to [redacted] by one of our customer care agents. He
was informed that before a refund request can be submitted to the airline for
consideration he will need to provide medical documentation.
Hello [redacted],
We have received your
request for assistance on your booking due to a medical situation.
We would like to present
the situation to the airline to see if they will allow any exception on the
ticket issued for travel.
In order to proceed we
would need a copy of the medical documentation to assist with our request.
Please reply this email
with scanned copy or fax all the requested information at [redacted] in attention to me and
mentioning the booking number on the cover sheet.
Please note that once we
receive the copy of the requested documents we will submit the request to the airlines for
a consideration and will have to remain at the airlines' discretion for a
waiver as the travel agency does not have any control over the ticket.
Looking forward to your
co-operation and understanding.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
As of today the
information requested has not been received and no action can be taken until this
information is received.
We appreciate the time
and attention your office has given to this matter.
Sincerely,
Karen R[redacted]Customer Service Manager[redacted]