Super 8 Motel

See attached

*** Please See Attached Documents ***
To: Revdex.com, Fax: 206-431-2211re Revdex.com Complaint ID *** (***)Statement Room I has an operating tub and showerCats are not allowedMr*** filed a complaint with Wyndham regarding the stay by his wife and daughterand was
provided a tull refundHe also left comments on different social media sites alongwith a complaint to the Revdex.com.The AAA completed an inspection this past week and found no problems.No further action will be taken by the property regarding this customer's complaint
Kind Regards,
Robert C***
General Manager

Owner refused to provide insurance info after I was shocked by a lamp with bare wires
On Sunday November while trying to plug in my phone charger I got an electrical shock from lamp plugged in above it...the wires were not covered with and I didnt know...there was a loud pop...I smelled something burning...and my right arm felt weird and was hurting...my back and knee where also hurting...friend took me to ER where I was taken back immediately and treated and tested for almost hour because my blood pressure was at stroke level...hotel was unreachable by phone because front desk was sleep once we got back and the owner finally decided to come check roomhe was very course and rude..he refused to give me his name and insurance information...was not concerned about burnt wall..my burnt hand and other injuries..he didnt even bother to have dangerous lamp removed...told us if we were not checked out by 1pm he would charge us for another night in the ame room..I asked again for

Initial Business Response /* (1000, 5, 2015/06/24) */
Contact Name and Title: *** *** Supervisor
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Mr*** has been refunded the charge that Super had made back into his accountMy name is *** and I am the
Supervisor here at Super 8, I sincerely apologize for the inconvenience and have talked this with my front desk
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it refunds my total expenditurehowever as of 4pm on 6/25/the credit has not been applied to my credit cardroughly hours subsequent to receiving this email

Complaint: ***
I am rejecting this response because: We did not come in intoxicatedWe did not have any hot water and I got sick from not having hot waterThe hot water heater was not working and there were four other patrons complain about thisI walk with crutches and they claim I was crawling on the floor and I take offense to that because I do have a handicapWe paid $a piece we paid more that $We did not get the room for $I would still like my refund this was a horrible experience
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have provided Wyndham Customer service with phone records matching the time and that locations phone # I'm not going to be responsible for their lack of customer service and competence, I have tried contacting that location many times and *** refuses to return calls and also giving information to customer care saying they tried contacting me with no voicemail but customer care had no problems like they said this location is lac*** their customer service standards and they assured me they will be in contact with ownership of this location and will take care of my complaint, I have since cancelled all future reservations with this property for my or yearly trips to Disney and Anaheim Stadium this management team is by far the worst I have ever dealt with I will not let them go unknown I have reached the CEO office and are currently speaking with them

*** Please See Attached Documents ***
To: Revdex.com, Fax: 206-431-2211re Revdex.com Complaint ID *** (***)Statement Room I has an operating tub and showerCats are not allowedMr*** filed a complaint with Wyndham regarding the stay by his wife and daughterand was
provided a tull refundHe also left comments on different social media sites alongwith a complaint to the Revdex.com.The AAA completed an inspection this past week and found no problems.No further action will be taken by the property regarding this customer's complaint
Kind Regards,
Robert C***
General Manager

Initial Business Response /* (*** 9, 2016/01/25) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@hotmail.com
Just letting you know that I am the salesman who sold the two vehicles to ***Since she was purchasing both, we allowed a $***
discount off the original price! Both vehicles would come with a new year MVI! The *** that is in question, she asked if they were winter tires on it, I looked down at the tire where I saw it had clearly marked on the sidewall M plus S which I then said mud and snow! I know now that some tires are more aggressive than others, it is unfortunate, but these ones are not! *** Thank you....***! I did call her and left a message, but no response!
Initial Consumer Rebuttal /* (3000, 11, 2016/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, I do not except his response because I bought carsThe *** had M & S on the car but my car had all seasons on it which were *** which are all season tiresI have since put on new winter tiresI had to wait to drive for days as we had a snow storm and I did not want to drive again until the roads were clearI then got the new winter tires installed on the car.*** *** ***
Thank you and have a wonderful day
***
***

I hope maybe we can shed some light on poor business practices is the Central California area.  Coastal Recovery Solutions, Inc., CEO - MrS*** *** has given me grief for $57.  A dental bill for my son was sent to collections because it was not paid by Tricare.  I am an active duty Air Force member covered under the Service Member's Civil Relief Act - United States Code 50, sections 501-596.  I was given military orders in and was unaware of this debt and I still DO NOT HAVE A CONTRACT WITH COASTAL RECOVERY SOLUTIONS.  I have talked either by email or phone with both the original debtor(J*** *** DDS) and the collection agency to resolve this, but no luck at all.  Coastal Recovery continues to tell me to pay my bill.  I don't have a problem with that even though insurance should have paid it.  I have had Tricare since 2002, but even if I pay I still have a collections account on my credit.  I don't want t

We returned her money for the overcharge

Thanks for contacting regarding customer concern due to customer booked reservation thru expedia means travel agency due to when customer book reservation thru third party website we do not have control Over reservation those reservation Customer pay third party then third Party pay
with their own payment So whatever amount guest pay its expedia not to us also we had no cancellation policy with those reservation booked by third party because we sold our invontory for cheaper rate so we can't help this situation guest has to contact expedia where they book reservation because those the people charge guest not we if you had any question or concern feelfree to contact usThanks SamHere is screenshot

Tell us why hereRevdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear ***: Thank you for notifying our office of the concern filed by *** *** at the Super property in Madison, IN Our brands are committed to assuring that all of its
properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectationsWe regret that the guest had to contact you and our office regarding her concerns with the propertyEach property is independently owned and operated under a franchiseThis means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guestOnce again, we apologize for any inconvenience this may have caused Please know that we truly appreciate your feedback and the opportunity to respond to your concerns Best Regards, *** *. Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####

My account was overcharged in which I have spoken to the manager prior to reserving a hotel room for a family member who is homelessI was only to pay for 2-night stayMy account was charged for daysI have confirmation number and a printed document stating the amount that I was to pay for the two days onlyI spoke to the manager and faxed the confirmation page to the businessWas later contacted by someone who was not the manager stating that they could not reimburse me for their errorI ask them who authorized them to continue billing my cardThe hostess was extremely rude and did not provide a valid answer, and informed me to contact the manager once againI contacted corporate office who informed me that I have to handle matters with the local manager at Super

Hi,I am really stunned to see this complaint but anyways. The guest here was a former employee of this establishment under different ownership years agoThe rental started in a way where they asked us"Anyone looking for us or asks about us, can you please not disclose we are here please"
We said we have no problemAround 9:am one of the guy called and asked for a specific housekeeper, "Blanca", I was surprised but I called Blanca and asked her to talk to him, which she didI later came to know they worked together for the previous owner, so whatever its okHe told her that he has lost his ring and wanted Blanca to check when she cleansPretty ironic as he was not checked out yet, so if him being the customer could not find his ring but he asked the maid to look for itThey checked out and told me while checking out that he had looked for the ring and could not find it and wanted me to call in case we find itI had never experienced in past where a guest knowing that they had forgotten something in a simple room checking out without looking for their itemAnyways, we did not find it. Next, we receive a call about shampoo, Bluetooth speaker, two rings etc.....I being the owner not a thief, went in the room and looked for their items with maid and could not find it, so I really do not understand why are they trying to blame us for stealing these cheap stuffIts understandable that them being the owner of their items could not find it then how will we find it, still we triedThey had lifted all the beds and moved furniture. They were lucky I didn't charge them for doing all thatwhich I regret now.I really do not understand why they involved Revdex.com into this but anyways, I am not listed on Revdex.com but just felt like clarifying things. Thanks,Vick A***Super Ogden

To whom it may concern;This letter is in reference to complaint ID #***Please note that *** ***has been refunded $on 7/17/for her cancelled reservation # ***Ifthere are further questions or concerns, please feel free to contact me at *** orat [email protected] You,Amber E***General ManagerSuper Ticonderoga

Very unprofessional staff and not understanding to the needs of their tenantsCorporate (Skyview property group ) is a BIG joke.Car was towed 04/12/Explained to the property manager my situationAlso how I have lived there over a year and NEVER have I seen a tow truck in the areaThey could've easily called this in to be rectified but choose not to.I get punished for having two cars and only provided parking pass because I am the only one residing in this run down apartmentAsked to speak to someone higher upWas told her name was HeidiWas told she would call me back about the 150$ I had to borrow from multiple people to get my car out to go to work! Surprisingly she never called me back when she was suppose to after her "meeting"I do not appreciate being treated like thisThey need a whole NEW staff,regional manager, and property group

Revdex.com received phone call from consumer stating the business has addressed his complaint

The customer received the phones and the issue has now been resolvedThank you for the opportunity to respond to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** rented a room from us on August 18th and checked out on the 19thThe guest was charged $upon checking in which was understood to include $as a deposit for incidentalsUpon check-out, the front desk did process the refund immediately for the $This type of refund can
typically take between 3-business days depending on the customer's bank and processing timesWe did verify on our merchant services website today that the refund was processed correctlyThe hotel only kept the room charges plus tax.The guest is understandably upset because he does not see the refund back to his card yetWe did speak to him today to send us a bank statement showing that the charge for the extra $indeed went throughIf that were the case, we would promptly reverse it, yet the guest is simply mistaken in thatOur receipts and all records will show the $returning back to him and if he waits a few more days it will definitely return to his account. As far as the other claims go for being run down, that is simply not trueThe property was recently renovated, all furnitures and fixtures were replaced to be up to Super brand standardsIf there are any further issues, we have no hesitation to make that up. I do apologize for any confusion this causesAny issues should be resolved given a little bit more timeRight now the system and perhaps the labor day holiday has delayed processing between banks and merchants, as is normal.Thank You,Zee###-###-####