Super 8 Motel

We here at the Super in Barstow, have strict policies and procedures and we follow them, with any and all guestsWe are not in the business of charging our guests random fees, or etc, for no reason, because we always have hopes, of our guests returning to us, and having a pleasant experience.? Per our policy, smoking ANYTHING in the non-smoking rooms is prohibited, resulting in a $cleaning feeIn these types of situations, we will have housekeeping verify, along with Front Desk staffIn Mr***'s situation, the Front Desk Staff, Housekeeping, AND even a manager that was on property that day, went to inspect the room and did verify that the room had been smoked in.? I see that in your rejection letter, you changed your attitude and "cleaned up your response"Our Front Desk staff and Management, suffered for DAYS by your hand, with your threatening bodily harm to us, and threats of property damage via telephone calls and emails, where it went so far, we had to file a police report against youTherefore, you are not allowed to apologize in any way or "change your story"Ours has not changed since the beginning, nor will it.? All we can do at this point, is apologize that you decided to disregard our policy and that you expected to be an exception to that rule.?

The customer had called inquiring about having a birthday party and we gave her all of the information that can be found on our web site as well as answered her questions? ? ? ? She was told that in? order to book a party and get the party package? she would have
to? have or more painters as well as put down a deposit? to confirm? her day, time and space, which package was being purchased, the choice of a cake or a plate, party favors, pizza, invitations, staffing a host, and everything else that is included? We took her information down as if she were booking a party and at the time she said she would call back with the deposit? She never called back? When it was time to check our planner for the upcoming parties of the week, we noticed that she had still not put down a deposit and called her to ask her for it and to confirm she was indeed coming to our studio for a party? I believe we attempted several times to contact her, called her and left her vm messages and? didn't hear back from her at all? She walked in on the day she thought was confirmed for her scheduled? She only had painters? The store was very full and there weren't enough seats available for her and her guests? She was frustrated and demanded she receive a party? We actually offered her a free party plate a to make up for any misunderstanding? Her complaint to you is inaccurate? She did not pay for a party package, she paid a regular service fee for walk in customers? She did not confirm her party reservation a week ahead of time, we require a $deposit at the time of booking which she never paid? We assisted her as we normally would assist anyone walk in group with a group her size.Please let me know if you need any more information.Thank you for your time

Re: ID [redacted]
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Dear [redacted]:
Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property located in [redacted], SC. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience
We apologize that the property did not meet Ms[redacted]'s expectations of Day's Inn's high standard of guest service. The property has refunded $to Ms[redacted]'s credit card
If you need any more information on this matter, please contact me directly at [redacted].com
Regards,
[redacted]
Liaison, Customer Care
Phone: [redacted]
Fax: [redacted]
[redacted].com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Yes, I contacted the third party, [redacted] and they would not issue a refund. 
Regards,
Maisey Bradley

Hello,   Thank you for contacting Wyndham Hotel Group, Customer Care. We are terribly sorry to hear of your experience and greatly appreciate you sharing the experience with us, and being a partner in our success.   We take these matters very seriously and your concern has been...

forwarded for immediate review to our Field Operations staff, for follow up with the property.   As a thank you for your support, we would like to apply 15,000 points to your Wyndham Rewards account.   Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.   If you are not a currently a member, let me share the great benefits of being a Wyndham Rewards member!   Earn points at over 7,800 participating hotels around the globe, including: Baymont Inn & Suites®, Days Inn®, Dolce Hotels and Resorts®, Hawthorn Suites by Wyndham®, Howard Johnson®, Knights Inn®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, and Wyndham Grand® Hotels and Resorts Stay everywhere from North America to Europe to China and more.   Redeem Wyndham Rewards points for Go Free? free night stays or for Go Fast? discounted hotel rates at any of our participating hotels at the following brands: Baymont Inn & Suites®, Days Inn®, Dolce Hotels and Resorts®, Hawthorn Suites® by Wyndham, Howard Johnson®, Knights Inn®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Hotels and Resorts®, Wyndham Garden®, Wyndham Grand® Hotels and Resorts and other exciting destinations.   Redeem points for a variety of other rewards, such as gift cards and merchandise.   Earn miles or other travel currency instead of Wyndham Rewards points for your qualified hotel stays from participating airline and rail programs by updating your earning preferences in your member account. See our full list of participating partners. Earn additional points through everyday purchases and other transactions with a variety of program participants, including our Wyndham Rewards® Visa Card.   Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamrewards.com.   Please respond to this email advising us you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to set up your account and apply 15,000 points as our way of saying “Thank You” for being a loyal supporter of our Wyndham properties.   Thank you for choosing Wyndham Hotel Group!

I got no problem fixing a vehicle if is transmission problem.Bring me the vehicle and the paper work with it, I will personally will take you to a rent a car place and get a car for you while we fix the problem in yours.I apologize for any inconvenience. Sincerely;Farid [redacted]

I had already refunded the money to [redacted] card when I received this letter. [redacted] probably had not received the refund when she filed this, but she should have received it by now. It takes 7 to 10 days for the refund to go back to her account. [redacted]Assistant General ManagerSuper...

8 Boise

He and his brother were both drunk when they came in.  He is disabled and his brother would not help him down the hall, and he basically crawled.  He didn’t even have the money for the $45 room.  He only paid $20 for his room and the front desk clerk was nice enough and paid the other...

$25.

Initial Business Response /* (1000, 6, 2015/11/05) */
Case #XXXXXXX
Site #XXXXX
Dear Contact:
Thank you for contacting Travelodge Customer Care. We sincerely apologize that your expectations of Travelodge's high standards of guest service were not met. We appreciate the time you took to...

let us know where we need to improve.
The Travelodge chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customer's expectations. This is to advise you that Travelodge is solely the licensor of the Travelodge trademarks and service marks to independently owned and operated Travelodge guest lodging facilities and is not involved in the day-to-day operations or management of this facility. While Travelodge does not own or operate or control this facility, we have notified the owner/operator of this facility of this incident and conveyed or expectations that he or she take steps to address it adequately. The licensee is in the best position to respond to your complaint.
The licensee's contact information is as follows:
[redacted]
(XXX) XXX-XXXX
XXXXX E [redacted]
[redacted] XXXXX
Again, thank you for brining your concerns to Travelodge's attention.
Sincerely,
[redacted]
Customer Care

Initial Business Response /* (1000, 10, 2016/01/07) */
Revdex.com manager case# XXXXXXX this is Super 8 Litchfield. That customer was c/in on Dec 04 2015 at 6:30. After 05:00hours he was come at the front desk (around 10:45pm) asking about refund. He said room is dirty and there was stain on the bed...

but when we check there is nothing on the bed. but he wants his refund that's why he does all this things. and we send all the picture to you. he use the room and bathroom. so that's why we refuse the refund.
Thank You.
Manager
Super 8 Litchfield

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,   Thank you for contacting Wyndham Hotel Group. I would be happy to assist you further but I need a little more information to help.   Please provide the following:   - Name of the guest on the reservation - Property address, including city and state - Date of...

arrival - Date of departure - Reservation confirmation number   I look forward to assisting you. Tell us why here...

Hello,I do apologize, it looks like you booked with a third party. Have you contacted them for a refund?Thank you!

Hi [redacted],My name is Hether and I am the General Manager from the North Super 8 on Skyline Blvd. Currently I'm trying to locate your canceled reservation so I can look into your concern and make the necessary corrections. However I do not have you in our system to pull up the records. Our...

cancelation policy is 24 hours before day of check in by 4pm. I noticed you said you had an email confirmation showing it was by 6pm, if you could email that to me that would be very helpful in locating your canceled reservation. Of course we would honor the cancelation email that you had received. Also that would give me a chance to forward that to our DOF to make the appropriate changes if there is an error with our generated emails. Yesterday afternoon I had left you a message on your voicemail, if you prefer to communicate via email instead I'll make sure to keep my eye out for future emails. Thank you for your time today and I look forward to hearing from you. Have a wonderful weekend!Hether [redacted]General ManagerNorth Super 8

Dear [redacted],I am the front desk manager at the Concord Inn & Suites and I also personally dealt with the complaint the night the guest [redacted] was here. Mr. [redacted] checked in at 3:00 PM in our hotel, about 9:15 PM, they informed me that there were ants spotted in...

the room, I went and checked myself, there were ants in the room, I sincerely apologized and moved them to another smoking room. The guest was in the new room for about 15 minutes, when Mr. [redacted] came down with 1 bed bug in a baggie and states that they found them in the room. I apologized to him and went and looked in the room and I did not see any signs of them. The guest then requested a refund, I told the guest that I could not give a full refund, due to them being checked in for 6 hours or so and also dirtying two of our rooms, but I could switch them to another room. The reason I could not give a refund is because they had a reservation through a website, I tried to work with the guest, they were yelling and outraged towards me, there was not much I could do because they did not want to hear anything that was not a full refund, I have all ready taken care of this issue with [redacted]. If you need anymore answers or have any questions, please feel free to give me a call ###-###-####. Thank you,[redacted]Front Desk ManagerConcord Inn & Suites7928 Dream StreetFlorence, KY 41042

We offer on the internet a prepaid discount. This discount clearly states that this type of reservation cannot be cancelled, modified or refunded. Once they book this way they have agreed to the terms and conditions of this type of reservation. If the gentleman would take the time to read it he...

would have known this.  The is common industry practice for hotels.

Complaint: [redacted]
I am rejecting this response because: The manager that responded to this talked to me on the phone 06/08/14. She was told then that the front desk person never told anyone of a deposit, until the person checking it showed up. She is lying to cover up Super 8's own mistake. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Reso

The customer’s statement to the servicing Harley-Davidson dealership and related to the Claims adjuster was that he heard a noise while riding, discovered that his horn and lights quit working and subsequently noticed that the wiring was off a broken fender brace and rubbed on the rear tire. The...

customer’s contract states that any damage caused to Covered Part(s) by Non-Covered Part(s) …body parts…and their mounts…(fender brace) is not covered and therefore the claim for the rear fender brace was denied .  At or about the same time as the fender brace was reported to the Company, a leak in the customer's motorcycle was discovered by the servicing Harley-Davidson dealership and another claim for $269.57 for parts and labor was paid by the Company to replace both lower rocker box gaskets.

Thank you for contacting us. We're sorry to hear you are not satisfied with our products. Our records show [redacted] signed up for a trial of a full 30 day supply of our products on April 21. At the end of the trial (14 days from the order date) if the customer has not called to cancel they will...

be charged for the bottle they already received. [redacted] first contacted us on 5/22 over 30 days past her order date. The terms of the conditions of the order are clearly stated and must be agreed to or the order will not go through. [redacted] agreed to a 40% partial refund on May 22. As a courtesy we have refunded the remaining amount of $113.76 USD. Please allow 2-3 business days for the refund to reflect back to your account.

Dear Valued Guest,When booking online through a prepaid site every customer takes the chance that something may arise and the hotel reservation has to be cancelled without refund. In this case customer booked a room for a second party with the understanding that the hotel will require a valid credit...

card to be on file for incidentals and or damages. If guest does not have a valid credit card at the time of check in a $50 cash deposit is required and will be returned upon check out after room is inspected. Our front desk agents provide this information when a customer calls to inquire. This particular guest was notified when he made the reservation, when he called to confirm and when the second party checked in they too were informed.  The following is directly off [redacted].com (site customer used to book reservation):You need to knowExtra-person charges may apply and vary depending on hotel policy.Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.We followed hotel policy by ensuring all OTA (online Travel Agents) sites have deposit requirements posted so customers know what to expect when they check in.I appreciate the opportunity to respond. Thank you,[redacted]General ManagerSuper 8 Midtown[redacted]