Super 8 Motel

complaint # [redacted]    
[redacted]   Thu, 07/20/17 12:14 pm     Hello. I am writing to let you know that the business sent a technician yesterday to look at the...

generator. The motor had seized and Koby Electric has replaced the generator as of this morning. It appears to be working. I am not sure how to close the complaint. Please advise. Thank You. Sincerely, [redacted]

I do not know what bit me about 40-60 times while I was in the room at the Super 8 motel. I was given steroid cream by the doctor for the itching and discomfort.  Thank you for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]

The response was totally fabricated. Neither of us was drunk. We paid the correct amount. The service was very unprofessional. If we were causing such a disturbance, why didn't they call the police?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will expect to hear from the manager of the Super 8 in Florence, KY by 10/9.
Regards,
[redacted]

Indeed everything is on the computer reservation made for 12/13/2017 (NO SHOW) checked in 12/14/2017 at 404am and check in is not until 3pm day of arrival, however audit allowed her to stay in the room as payment had been ran for the no show, but  was required to depart 12/14/2017 no later than 12pm.   as per the 3rd party booking.  Still awaiting the guest email in regards to their online confirmation, no refunds will be given, however as stated I can issue a comp room or discount on the next stay only with confirmation from the 3rd party.

Good Afternoon [redacted],   We appreciate you contacting us regarding our Super 8 Downtown River Walk in San Antonio, Texas. I sincerely apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed...

your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. We have brought these issues up to management so that this does not happen to anyone else.  For the inconveniences you incurred at our location we have issued you a 30% discount off of your stay.  Please see attached to this email the folio showing the discount applied.  It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.        Thanks,   Mr. [redacted] Management Super 8 Downtown River Walk [redacted] San Antonio, TX [redacted] Phone to Hotel [redacted] Direct Fax Email [redacted]@salodging.com

I want to let you know that I am very limited what I can discuss do to HIPPA with regards to this complaint. What I will tell you is that there was one date of service billed to insurance on 5/16/17. The insurance payment for that claim was received on 6/9/17. due to a major staffing change with...

insurance and billing management, the first statement did not go out until 9/26/17 for $58.00I am cleaning up a large scale mess on accounts and insurance, and have been for the last six months. I am auditing each account before a statement goes out to make sure it is correct because I trust nothing that was done previously. I am spending 6 days a week o this during office hours and evenings and weekends. Hope this helps you understand what is happening from our end...so there was a little grace period that is not our normal protocol now for post insurance billing.The second statement went out on 11/21/17 with a second statement re-bill fee of $25, making her total due $83.00 and the only response is that they were inactivating. The third statement went out on 12/16/17 with a third statement re-bill fee of $50 for a total due of 133.00.All three statements went to the same address. I received and posted payment from her on 12/23/17 for 58.00. I adjusted off the third bill fee as I figured they had crossed each other in the mail. The second fee still stands and is due and payable by her. She signed paperwork for financial responsibility regardless of insurance and that we file claims as a courtesy to help families have treatment without having to be reimbursed after they pain in full. She sought treatment here for a family member, we had one appointment and after insurance, she was billed, repeatedly. We received two notes from her after statement two and three. The remaining balance still stands of $25 and will continue to grow as she is collection prep status now for non-payment of this balance. We have given her every courtesy and we understand that she is not happy. We can't change that so we know that our office is no longer a good fit for her and that's ok. She is still very financially responsible for the remaining balance due.I hope this gives you the insight you need. We cannot be a bank to our patients and have had to go to this protocol because of that way of thinking from some patients. Thank you for you time and consideration.Respectfully, SusanInsurance/Billing ManagerS[redacted] Pediatric Dentistry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 The receipt submitted shows the original charges being assessed to my card. Please provide the credit or reversal receipt that would show my card being refunded

Revdex.com Case #: [redacted] Hotel Site #: 18617 Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Super 8 property in Albuquerque, NM.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before April 17th.  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you,Jazmine M.

Thank you for notifying our office of the concern filed by [redacted], at the Super 8 property located in [redacted], SC.   We are sincerely sorry to hear we did not provide the guest, with an excellent Super 8 experience. You can count on our team to help resolve...

your concerns. 
To assist Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact Ms. [redacted] by 11/23.  As a company, we’re committed to delivering a great experience with every stay with us.
 
If for some reason Ms. [redacted] concern is not resolved, please contact me directly at [redacted].com and I will personally help address her needs.
 
Count on me,
 
Sincerely,
[redacted]
Customer Care Specialist

Complaint: [redacted]
I am rejecting this response because: To cairify, I am not a former employee, my mother was, yes under different management. Why we left with belongings still in the room, such as the speaker and shampoo was an honest mistake, one guests make all the time. Assuming this would be handled professionally we left at the requested check out time. When checking out we again explained what happened (We lost 2 rings, we already checked and could not find them) and how to reach us if just the rings were found. Your establishment was chosen as a "safe spot" for a reason and that is why the request that night was made. Cell phones have location's, and some people will go to extremes to find you. Yes, we looked under the mattress before we left, but no furniture was moved, just sheets taken off the bed. Which is a normal thing in hotel rooms. I called specifically for Blanca because I knew her at one point. Again, not out of the normal to want to ask how someone you once knew is doing and to keep an eye out for a belonging. I did not accuse the owner of personally stealing anything himself. I accused the establishment as a whole. I feel they are not being forthcoming, and would rather argue about a complaint handled the proper way, when I could of filed a police report and was advised to do so. Which I am now regretting. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/06/16) */
Contact Name and Title: Ryan C[redacted], CFO
Contact Email: [redacted]@GMAIL.COM
Currently, many manufacturers do not include spare tires and jacks as standard equipment. This includes Hyundai, Toyota and Honda. As manufacturers continue to...

strive for lower vehicle weight and increased fuel mileage, the spare tire and jack kit has been removed as a standard item and is available for purchase by customers. A conservative estimate of new vehicles sold without spares is estimated to be 65%.
Separately, with regard to the damaged parts that Ms. [redacted] is looking to replace, it is my understanding is that the first quote was provided to her and was not VIN specific. Additional pricing information was provided to her when the VIN number was avaiable and the estimate exceeded the actual pricing for the parts specific to her vehicle. There was no attempt to mislead Ms. [redacted], but we can certainly appreciate her concerns regarding price.
Ms. [redacted] is certainly able to obtain the desired parts for her vehicle at what we believe to be a reasonable price. With regard to the spare tire and jack, those items are available for sale through our parts departments. If Ms. [redacted] would prefer that I provide her with an exact quote including tax for any specific items rather than contacting our parts department, I can certainly do so.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2015/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told a spare and jack were not included! I have purchased other vehicles recently and they all had one. This company is not telling the truth. I was not told they didn't have the proper VIN nor was I contacted about a lower price. They tried to charge me $1000 for a length of pipe. No, they are not touching my vehicle. I had it fully repaired elsewhere for much less. They have a poor record w the Revdex.com so that's proof of their poor business tactics.
Final Business Response /* (4030, 13, 2015/06/30) */
Please find below a 2014 article printed by Consumer Reports addressing the issue of spare tires and the fact that many manufacturers have moved away from providing spare tires.
Link: http://www.consumerreports.org/cro/news/2014/08/your-next-car-may-not-have-a-spa...⇄ /> Your next car may not have a spare tire
Sealant and inflator kits being used to save weight and fuel
Published: August 16, 2014 09:00 AM
Find Ratings blob logo
Tires
Most car buyers aren't in the habit of checking for a spare while they're kicking tires. But if you're in the market for a new car, it might be worth a peek in the trunk.
Nearly all car companies are eliminating spare tires from their models. Some upscale and performance cars are instead coming with run-flat tires--tires specially designed to operate for a limited distance after losing air from a typical puncture. But if you're looking at something more mainstream, the chances are all you're going to get is a small air compressor and sealant kit for minor punctures. (See our tire inflation kit evaluations.)
Carmakers say the reason to skip the spare is due to increased pressure to squeeze more miles out of every gallon of fuel. And ditching a 40- or 50-pound tire and jack helps to increase mpg. A reason they don't mention as often, though, is cost.
How to prepare for driving without a spare tire.
The argument could be made that dropping the spare makes sense, given that tire changing is a skill that has largely gone away, much like operating a manual transmission. Increasingly, people just don't know how to do it, and they would rather call a roadside assistance service. Plus, modern tires are pretty durable, with industry statistics indicating that most drivers average around seven years between flats.
The problem is that an inflator kit won't help if a tire gets a slice in the sidewall or suffers other more-serious damage than a basic tread puncture. (Read "My luxurious BMW 750iL run-flat nightmare.")
Some aftermarket suppliers and car dealers offer spare tire kits, including the tire, a jack, and a lug wrench costing anywhere from $150 to $300.
Whether you prefer to change your own tires or call for a tow truck is entirely up to you. But as always, the best advice is to know how your car is equipped before you take delivery. Don't rely on the sales staff to tell you the new car has no spare. Of course, the best time to find out is in the showroom, not roadside, right after you've had a flat. This is especially good advice for first-time car buyers/owners.
Here's a list of cars we've tested that came with an inflator kit instead of a spare tire.
Acura RLX
Audi TT
Buick LaCrosse
Cadillac CTS
Cadillac SRX
Cadillac XTS
Chevrolet Camaro
Chevrolet Malibu
Chevrolet Spark
Chevrolet Volt
Dodge Caliber
Dodge Dart
Fiat 500
Ford C-Max
Ford Focus
Ford Fusion
Ford Mustang
Honda Accord
Hyundai Accent
Hyundai Elantra
Hyundai Sonata
Hyundai Veloster
Infiniti G
Kia Forte
Kia Rio
Kia Soul
Land Rover Range Rover Sport
Mazda MX-5 Miata
Mitsubishi i-MiEV
Nissan Leaf
Porsche 911
Porsche Boxster
Porsche Panamera
Scion iQ
Smart ForTwo
Toyota Prius
Volvo C70
Volvo S60
Keep in mind that the list is growing. Some models, such as the Kia Optima we tested two years ago, that came with a spare tire and aren't on the list, now come with just an inflator kit.
OFFER:

Initial Business Response /* (1000, 11, 2015/11/23) */
Contact Name and Title: Ryan [redacted]
Contact Email: [redacted]@gmail.com
Please consider this as Glenbrook Hyundai's apology to Mr. [redacted] for what he believed to be a misleading contest.
An outside marketing company was utilized for...

this contest and we have discontinued the contest. While we are entirely responsible for the content of the contest, we certainly understand Mr. [redacted] concerns as voiced.
OFFER:
Initial Consumer Rebuttal /* (3000, 13, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a "packaged response" that they always give when these ads are brought into question which they have been numerous times in this area and other areas across the country. In no way does this address the issue and the ad was only active for a few day period so the fact that they "discontinued it" is another misleading statement that would lead one to believe that they took action and pulled the advertisement when in fact the advertisement had long run its course and was ended anyways. Further, they are not doing anything to remedy the damage done by the false advertising such as assuring us that they will not run these schemes in the future or compensate us in any way. At this point I would like some assurances from them that they won't use this "outside advertising company" in the future or run ads of this misleading nature again. Also, I would like the prize money that the advertisement and the manager lead me to believe I had won which was stated formerly in the complaint.

No I have not received refund yet.

Reservation was received from [redacted] for arrival March 29, 2015.  Cancellation terms quoted from this reservation:  "Cancellation:  Please note, if cancelled or modified up to 1 day before the date of arival, no fee will be charged.  If cancelled or modified later or in case...

of no-show, 100 percent of the first night will be charged."  The reservation was not cancelled.  We held the room all night for the guest.  The reservation was a no-show and was charged accordingly per the terms of the [redacted] reservation.

Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: [redacted]December 31, 2015Dear Sirs:Mrs. [redacted] did call in on 11130/2015, giving her credit card number for her son and his wife. The call was received by Robin M[redacted], Assistant Manager. At no time...

during the conversation was it specified that the credit card authorization was to be for one night only. We deal with this situation quite often, and our procedure in the case of an authorization for one night only is to charge the card immediately, and delete the c/c info as soon as the charge clears. A new form of payment is then required for any additional charges or stays.In this case, the c/c info was kept on file as principal payment. The guest came to the front desk each day requesting an additional night's stay, stating that he was trying to find cash for payment. Each night when cash payment was not received, the credit card on file was charged for that night's stay. These transactions would have shown up on the account on a daily basis. The guest stated to Guy M[redacted], the General Manager, that he was in contact with his mother regarding the use of her guarantee. Had wereceived information to the contrary from Mrs. [redacted], we would have acted in accordance with her wishes.In this unfortunate situation, it seems that there was miscommunication among all parties. We are deeply sorry for the misfortune Mrs. [redacted] experienced, but we feel we were unwittingly used by the guests who created the problem. We hope that Mrs. [redacted]'s son and his wife will compensate her for the charges they incurred on her credit card. Please see attachment for clarification on this point.Sincerely,Guy M[redacted], General Manager Robin M[redacted], Assistant Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not book through [redacted], I booked through [redacted]. This tells me that either the business sent my refund to the wrong booking agent which has no record of me and therefore no way to get the refund to me, or they didn't send a refund at all. Again, I would like the business to refund me the money I paid for the rooms. They ultimately received the money for the rooms so I'm not sure why they feel the need to go back through the third party booking agent. It's more than likely just a run around to avoid refunding me the money. This is not acceptable. It has now been two months since the business "apologized" and promised me a refund and I am beyond fed up. I want my money back NOW.
Regards,
[redacted]

To Whom It May Concern: ..This is to explain the situation regarding the charge dispute and [redacted]. On 6/25Mrs. [redacted] called and spoke with me regarding the $372.84 charge to her credit card.I explained to the guest that when she booked her reservation online, she chose theAdvanced...

Purchase option; this option is non-cancelable and non-refundable. Aftergiving this infonnation to Mrs. [redacted] she did note to me that she received a paperfrom the central reservation system saying that she was not able to cancel nor was sheable to receive a refund. Although the guest had paperwork stating the stipulations of herreservation, she was naturally upset and I in tum spoke with my Regional Manager Lisaabout the issue. She agreed that we as a company are just enforcing the reservation rules,per the Central Reservation System. I sympathize with the guest, but was also justfollowing protocol instructed by Corporate. Due to the frustrations of Mrs. [redacted] wehave made several attempts to credit her card. The guest has gone and cancelled the cardtherefore making it impossible to return any money to her. Until this credit card is openedback up, our system is unable to provide any monetary return.If there are any other questions please do not hesitate to contact me.Thank you,Amber E[redacted]General Manager###-###-####[email protected]

Tell us why here...I'm sorry,but you are incorrect about  the double charges for your room.The [redacted] was not charged for that room.Today I spoke with  representative from the League / [redacted]/  and he is willing to pay for the room you occupied.I will be...

emailing you detailed folio with all transactions / with refund to your cc and charge to League's cc/.Thank you.