Super 8 Motel

THE GUEST FILED COMPLAINT DAY AFTER HIS STAY, HOWEVER BUSINESS AND CONSUMER HAS RESOLVED ISSUE AND REFUND HAS BEEN MADE.

The customer did purchase a phone and did contact us through [redacted] to return the unit but was outside of our 30 day warranty. Had the costumer contacted us first we would have resolved the issue without having to go through the Revdex.com. The costumer can contact us directly and we will gladly exchange the...

unit for them please call us at [redacted] and ask to speak to Sharmin.

to whom it may concern
my stay was terrible. I was assigned a room [redacted] that had bed bugs, I was transferred to a room with no real assurance that the room was an improvement, in fact the clerk's response was, "i haven't heard anything about this room, you should be fine". from that point on I was paranoid. I have photos of the stains on the floors and sheets, holes in the sheets and floor from room [redacted] as well as the pair of underwear that were under my bed I had to toss my bed to ease my paranoia. I understand that I wasn't staying at a [redacted] but he didn't check the room first just gave me a key also I should have suffered that much of a drop off in cleanliness no matter where I stayed. I will never visit again

Dear Contact: Thank you for notifying our office of the concern filed by [redacted], at the Super 8.   We are sincerely sorry to hear we did not provide the guest, with an excellent Super 8 experience. You can count on our team to help resolve your...

concerns. Super 8 is committed to assuring that all of its properties provide good service and quality accommodations. We would be happy to assist Ms. [redacted] on resolving her concern.  Please provide the following information to help us expedite the process:  Address of the property.  As soon as we receive this information, Super 8 Customer Care will look into this further and respond back. If your office requires any further information regarding this, please contact me at ###-###-####. Sincerely,    [redacted]Customer Care SpecialistWyndham Hotel Group[redacted]Aberdeen, SD 57401###-###-####[redacted]@wyn.com

Our housekeeper did open the door to the room to perform normal housekeeping tasks but apologized and shut the door immediately once she saw a person in the bed. The guest was in bed and covered and the housekeeper was not even aware the guest was not clothed. She did also come to the front desk and...

explained the incident. The guest very angrily yelled in the lobby to which the General Manager, Luanne S[redacted], came out and tried to ease the situation. Luanne apologized and explained in was an accident. The guest was not satisfied with this and stormed into our breakfast room where he proceeded to question our other quests if this was acceptable and how they would feel if this happened to them and if an apology was enough. The guest was asked to calm down and not to address other guests about the situation and when he continued and ignored our requests to cease the disturbances he was causing the General Manager stated he needed to vacate the hotel or we would call the police. The threat of calling the police has nothing to do with walking into his room but had everything to do with the disturbance and hostile behavior he displayed in our hotel and to our other peaceful guests.

We get our room inspected by the exterminating company "[redacted]" today. They check the room 215 where the guest [redacted] stayed. The name of the person who inspected the room was "[redacted]" who is a route manager. He inspected the room. He could not find any trace of bed bugs in the room....

His best number to contact is his cell number and that is [redacted]. He told us to leave his name and number who ever wants to verify the out come of the inspection but did not leave any paper  work which we can mail you or fax you. I hope this information is enough and incase anything else, please do not hesitate to give me a call on [redacted].Thank you very much for your time and co-operation,[redacted]Super 8, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted Expedia and they did call Hotel and hotel stuff refused to  refund the room at the price it was booked 10 minuites after it was booked.  Whatever their policy is, this is crookery and bunch of excuses.  Company owes me 160+ dollars.
Regards,
[redacted]

Dear [redacted],
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I am the front desk manager at the Concord Inn & Suites and I also personally dealt with the complaint the night the guest [redacted] was here. Mr. [redacted] checked in at 3:00 PM in our hotel, about 9:15 PM, they informed me that there were ants spotted in the room, I went and checked myself, there were ants in the room, I sincerely apologized and moved them to another smoking room. The guest was in the new room for about 15 minutes, when Mr. [redacted] came down with 1 bed bug in a baggie and states that they found them in the room. I apologized to him and went and looked in the room and I did not see any signs of them. The guest then requested a refund, I told the guest that I could not give a full refund, due to them being checked in for 6 hours or so and also dirtying two of our rooms, but I could switch them to another room. The reason I could not give a refund is because they had a reservation through a website, I tried to work with the guest, they were yelling and outraged towards me, there was not much I could do because they did not want to hear anything that was not a full refund, I have all ready taken care of this issue with [redacted]. If you need anymore answers or have any questions, please feel free to give me a call ###-###-####. 
Thank you,
[redacted]
Front Desk Manager
Concord Inn & Suites
7928 Dream Street
Florence, KY 41042

We had this guest reservation through Hotels.com for 3 days. Guest has extended repeatedly her stay in same room for 10 days. After staying in same room for 10 days, guest complained about bedbugs. she also complained to Health dept. So health dept rep came next day and check her room thoroughly...

twice. He didn't find any bedbug infestation in the room. To be sure we also called, our nationally recognized pest control company to check that room. They also didn't find any bedbug infestation in that room. We have written paper from pest control proving there was no bedbug infestation. Guest is asking all 10 days stay refund. If there was no problem of bedbugs proven by health dept and pest control, how can we refund full amount. As courtesy, we offered one day refund, even though there was no problem with room. But guest refuse to accept it.

Revdex.com spoke with the business and he stated that they did refund her money, but she booked through [redacted], so the refund was given to [redacted] for all 3 nights, and [redacted] would need to provide her with the refund.

We did water mitigation for this customer.  The vinyl flooring was taken up as it was damage.  That was on 4/11/17.  We had [redacted] today go out and meet with homeowner to select flooring and make sure they could do the job, as under the vinyl there was significant floor prep to be...

done in order for the new vinyl to go down.  On 5/5/17 [redacted] was scheduled to install new flooring, installer arrived at home and stated there was too much floor prep and he could not do job.  We went back and forth with [redacted] for over 2 weeks regarding this issue of floor prep - and to try and see if there was another floor product the homeowner could/would choose instead of the vinyl.  There wasn't as the homeowner wanted vinyl.  On 5/19/17 the consensus was to part ways with [redacted] and homeowner would get flooring done on their own.  After flooring was done, on 6/15/17 we went to pick up cabinets that homeowner had chosen, they were discontinued.  6/22/17 - homeowner chose new cabinets. 6/23/17 Cabinet reinstall started and was finished on 6/26/16.  ServiceMaster credited homeowner work done by them off final bill.

Initial Business Response /* (1000, 5, 2017/03/10) */
As stated by Ms. [redacted], there was an issue obtaining financing for the vehicle that she was attempting to purchase. The financing institution provided a conditional approval, however; the proof of income as required by the bank did not...

substantiate the income stated on the credit application. As a result of this, the financial institution agreed to provide financing if the customer would put [redacted] down on the vehicle to reduce the overall amount financed. This change in the finance terms did not change the price of the vehicle as suggested by "yo-yo" financing. The amount of the loan would simply have been reduced. While Glenbrook Hyundai would very much like to assist Ms. [redacted] in purchasing this vehicle, we do not provide financing and the financing terms are set by the bank.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The income submitted was incorrect and was at no fault to ours. They submitted income that was ** k less then what we made. They then wanted to refinance at [redacted] and [redacted] down when the original contract was for zero down and at [redacted] When we said that was not gonna work we were told that they lost [redacted] on this deal. We lost much more... returned a vehicle that they recommended instead of paying it off, insured the vehicle and referred someone who bought a vehicle in which they made a profit. So not sure how they lost! Then when we did return the vehicle I received a text from their fianance guy threatening to report the car stolen when it had been returned the day before. Not to mention I received in the mail 2 letters from them dated the same day. One was for not being able to Finance and another congratulations on purchasing my new vehicle. Both dated march 4 and vehicle was supposedly purchased and contract signed on February 22.
Final Business Response /* (4000, 9, 2017/03/13) */
Unfortunately, the financial institution establishes the parameters under which they are willing to provide a customer a loan. Glenbrook Hyundai works to facilitate loans, but we do not provide them to consumers. In this instance, Glenbrook Hyundai shared the terms acceptable to the bank with the customer and they customer was not willing to agree to those terms. Furthermore, the interest rate is established by the financial institution. We entirely understand if Ms. [redacted] was not happy with the loan parameters as established by the financial institution, but her decision not to accept those terms were her decision. As previously stated, the sales price of the vehicle did not change. We are not in a position to sell a vehicle for which a customer does not have financing or cash payment available to pay for the vehicle.

Tell us why here...Hello, Revdex.comI m happy to give that answer when she stayed in our hotel she dosent have any complaint but right after she checkout she started the complain about shower and leak in her room and THAT IS 100% FALSE no leak in her bathroom but from her bathtub...

overflowed and water flooded on the flore so we told her to not to do that, and the other thing is we haven found anything from her room after she checkout.

as talk I am sending recipt show that refund back on his cradit card plz check with guest and verify  
[redacted]
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Good Afternoon:
Thank you for taking the time to bring your concerns to our attention and allowing us the opportunity to address your needs.  We are sorry to hear we did not provide the guest  with an excellent Super 8 Worldwide experience.  You can count on our team to help resolve their concerns.
We have reviewed the  concerns and will send a check to Ms. [redacted] in the amount of $70.57.  Please allow up to 3 weeks to receive the check. I apologize for what they have experienced and for any inconvenience this has caused them.  I sincerely hope they will give us an opportunity in the future to extend our usual hospitality.
Please know that we truly appreciate your feedback and the opportunity to respond to your concerns.
Count on me,
[redacted]
Resolution Consultant
Wyndham Hotel Group

Hello Conciliation Department,   Thank you for notifying our office of the update to the concern filed by [redacted] at the Super 8 property in Madison, IN.   While Super 8 is solely the franchisor of the Super 8 trademarks and service marks to independently owned and operated Super 8 guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees.   The guest has made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he take steps to address the situation adequately.   Please know that we truly appreciate Ms. [redacted]'s feedback and the opportunity to respond to her concerns.   Best Regards,   [redacted]. Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####

Initial Business Response /* (1000, 8, 2017/04/12) */
Unfortunately, Glenbrook Hyundai is not able to waive Ms. [redacted]'s fee as it is not a fee that we charge. The fee in question is specifically listed on the lease agreement that Ms. [redacted] signed and is charged by the finance company. The...

finance company incurs charges associated with picking up off lease vehicles and preparing them for sale. This disposition fee is charged to lease customers to offset these charges. If this was a Glenbrook Hyundai fee, we would happily waive the fee as Ms. [redacted] has been a loyal customer.
Initial Consumer Rebuttal /* (2000, 10, 2017/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I am waiting to hear the general manager's response to me by Oct. 30 as told to me. I do not accept/reject his response until he makes it right.

I have talk to [redacted] last time week ago that I have reverse the charge on her credit card back its sometimes take longer from credit card company to see that transactions time frame usually about 7-10 business days it takes might be longer depend on the credit card company. I think she called my...

corporate about it I told them same answer its on credit card company reversal is done from my end.Any further questions please feel free to contact me directly.Thank you & Have a Wonderful day !Regards,[redacted] (G Mgr)Super 8 - Roanoke

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]