Super 8 Motel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My question is how is it that my belongings all of a sudden disappear only hours from checking out ? Another thing is the shower WAS in fact leaking dirty water from the top vent , can't cover up what you were not there for . Except for my valuables all disappearing so my question is where else did they go cause there were belongings left in the room

Dirty water leaking out of ceiling in bathroomUpstairs apartment has leaks in plumbingDraining out my ceiling and therefore causing a mold issueTook issue to property manager on siteMaintenance came out and said they couldn't do repairs, that a contractor would have to be called in and stated that is was probably not in the budgetFox club rented this apartment to me knowing it had these issuesThey are in breach of their contract to provide me and my son (who was born with a heart condition) a safe environment to live

Requesting a refund of $based on deplorable lobby and room conditions and refused to check in
Requesting a refund of $After this email I will be filing a complaint with the state health departmentI'm a military service member and I booked my reservations through GovernmentVacations.com, reference # XXXXXX, for one night on October My wife arrived at the hotel to check in and the conditions were deplorable in the lobbyBased on her first appearance in the lobby she asked to view the room before she officially checked inThe clerk escorted her to the room and the room was deplorable as wellThe room had a mildew odor coming from it, the carpet had multiple unknown white circular spots, as well uncleaned wallsThe room was in no condition for me and my family to stay the nightWe refused to check in and the clerk stated since we booked online there was no way to cancel the reservationI spoke to GovernmentVacations.com customer service and they spoke to th

NEAR MAINGATE KNOTT'S
BEACH BLVD. BUENA PARK, CA
Phone # *** *** * ***
*** ***
TO,
Revdex.com.
10/17/
( complain #***)
Dear Madam/Sir
Whatever happened to her was not good and it happened at our place , we feel very bad about it We are very sorry for that
We are a economy motel , we don't have resources to hire security guard to watch every movement
Security is a combine responsibility , we need to be little more vigilant , law enforcement need to more stricter, and the customer should behave more responsibly tooAny AAA office will tell you , keeping valuable on the seat of a car is an open invitation to burglaryWe live in a real world we need to be more practical and less blame othersWe are not liable for her loss but still we refunded her money for one night's stay
truly,
***

I have NOT received a response so Ive opted to go to Social Media!
Warning: Lengthy But Worth The Read: BEWARE OF SUPER THIEVES
Because I waited until the last minute to decide to attend the Chiefs VS Steelers, I had to stay at SUPER in Liberty, MO The stay was fine up until check out time on yesterday, October 16, I had rooms reserved under my nameRoom & Room Once I checked out, we drove miles down the road to Steak & Shake Upon checking out, I realized that I didn't have my debit / drivers license I realized that I Ieft my jeans that I wore the night before in the hotel I immediately drove back to the hotel ( miles) When I entered the hotel I was greeted by the manager I told him that I left SOMETHING in my room His response, "Oh yes, room 212, I will walk with you." (Remember I had rooms / how did he know which room I stayed in)He began speaking to the other Pakastanian in their languageAs we topped the stairs to the 2nd floor; he spoke in his language to the housekeeper The younger Pakastanian stated, "jeans"Like this I NEVER DID TELL ANYONE THAT I LEFT JEANSAs the manager walked in the room to the bed that I slept in; he got on his knees and stated, "See, no jeans here Its a board down hereYou had to have taken them." At that point I responded, basically saying, when I return with my brother, you better have stuff or we not leaving until we get my stuff When we arrived back at the hotel (all of this is within minutes of the trip) My brother let the manager and staff know, FIND my sister stuffAs he and my daughter left me in the lobby; I was contacting the Liberty, MO Police DeptI was informed that an officer will not be sent to the hotel and that I will need to file a report ONLINE By this time I am livid My debit card/jeans/license missing and I am being told that this theft of property will need to be submitted onlineAlso, to be told by the non-emergency dispatcher that my focus should be on contacting my financial institution (Which I had one of my family members holding with my bank) All while I am handling business, my other family members are dealing with the staff who seem to be dumb founded about my jeans missingWhile on the phone with my bank, (thank GOD for recorded calls); my daughter tells me to HANG UP THE PHONEI FOUND YOUR JEANS HIDDEN DOWNSTAIRS balled up Not only was it my jeans, but inside my pocket was my debit card / license Seeing that Liberty, MO Police Department will not assist me with this incident, I've decided to get the word out I contacted Super via Facebook Messenger I was told to contact customer care I contacted customer care and was told by the representative that they typically do not respond for about a week or so I informed the rep that someone had hours to contact me regarding the complaint or I will get the word out through all social media outlets I have NOT heard from Super nor have I heard from Wyndham So my suggestion to ALL my Facebook Friends/FamilyGet the word outWE WILL NOT PATRONIZE SUPER Please forward/share on your Facebook PagesLet's get the word out about these thieves!!!!!!!!!!!!! Thankful that I wasn't a VICTIM but someone else may not be

I am rejecting this response because:
Revdex.com, thank you again for helping me. First off if I was wrong I wouldn't be pursing it this far, And it isn't about the money anymore,if they need it that bad they can keep it, but what does bother me is, The motel calling me a liarWhen in fact I am not a liar but a man of integrityand as a man of integrity I do the right thing when no one is lookingAll the motel has is assumptionThey don't have facts, and facts are, you seen me do itThen that's a factSo they can not say for a "fact" that we smoked in that roomSo if they want to challenge my integrity with assumption and not fact!!, then so be itAnd besides, The receipt I initialed said I would be charged for damages and there was no damage I don't know where this guy is going with saying I apologizedI didn't apologize to the motel but to the Revdex.com for putting them through such childish tit for tatAnd the motel in saying they wont take any apologizesI think this guy is smoking something cause I have no intention on apologizing because I did nothing wrongEven his police complaint has to be all fiction because like I said,I was the one requesting the police until I heard the clerk lie to police dispatch by saying I was out of controlAnd I seen the police respond and they went cars deepHer lies could of got me hurt and put in jailI'm years old and im not threatening anyone except for telling him im getting a attorneyMy threat is the Revdex.com is allAnd his comment, I made calls to the motelI have not made one phone call to the motelNot oneI have nothing to say to them except, I'll take half of my deposit back just to be done with it I don't know where to go from here but that's my proposalAnd by doing this im not admitting guilt by no means, I just want this to go away.

Initial Business Response /* (1000, 10, 2015/06/16) */
Dear Contact:
Thank you for notifying our office of the concern filed by *** ***, at the Super property located in Fenton, MOWe are sincerely sorry to hear we did not provide the guest, with an excellent Super experienceYou
can count on our team to help resolve Mr***' concerns
We apologize that the property did not meet Mr*** expectations of Super high standard of guest serviceCustomer Care has resolved the situation with Mr*** via a check in the amount of $
If you need any more information on this matter, please contact me directly at ***@wyn.com
Count on me,
*** ***
Customer Care Representative

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]The problem is that we were charged twice for one night at Super We originally made an advance reservation online through *** and paid for the night at that time using a credit cardWhen making this reservation we specifically mentioned we would be late, possibly arriving after midnightSee the attachment under Special RequestWhen we arrived the front desk person told us there was no reservation for us, even after checking our confirmation numberWe were then treated as though we had walked in off the street without a prior reservation and were charged a second time.We arrived at the hotel and stayed just as our reservation said we would, we never needed to or wanted to cancel our reservationIt's not our fault that Super 8's systems could not find our valid reservation and charged us a second timeAgain, we need to be refunded $which is what was paid in advance for the one night stayAs of now we have paid twice for the same night due to screw up in Super 8's systems.Sincerely,*** ***

Gift’s Heating & Cooling-
Quick, efficient, friendly, affordable! We could not have ask for anything better when our furnace was acting up!
I would certainly recommend them

I am rejecting this response because:
My wife is simply too nice to go on about how disgusting this room wasHis front desk clerk was prepared to issue the refund and MrPstopped itSuper charged our credit card, not ***.comMrPcan issue the refund, my wife did not stay hereThis place is deplorableTo state that ***.com has to issue the refund is just plain not true, Super Charged our cardPerhaps we need to have ***.com involved in this report along with the Wyndham CorporationHow do I go about adding those two to this complaint?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
MY CARD IS A DEBIT CARD and I have NOT cancelled itThe statement that I cancelled it is incorrectI have been using this card daily I need to have the money that was taken from the Super replaced as soon as possible Please I want the money placed back into my checking account or send me a check for the amount they have taken outI since had several charges because the money they took from my checking account was not expected and several subsequent withdrawls had insufficient funds in the account I had explaine dto my bank and they are also checking into the legalities of this company with drawing monies for services not recieved I need to make it clear that I did not know the money was in advance or non refundable until after I mad the reservationi was shocked to see this on the printed out recieptIf I knew it was like this I would have NOT reserved a room under those conditionsI will attempt to call back the business back on Monday July 13th and will request them to return to my account or have them mail me a check directly I would agree then that this complaint would be resolved
Regards,
*** ***

On December of 2014, I was driving thru Gillette Wyoming and stopped at Super Motel to get a night’s rest I hadn’t made a reservation, but a room was available The room was unsatisfactory in many MANY waysI did not…
-succeed in getting the key card to work at the first room I was given-use the TV in the second room(Nor did it did work.)
-use the bathroom-turn down the bed-get the heater to workI did however…
-check out about minutes after I arrived-get assurance there would be no charge on my credit card
-find a $charge on my credit card-speak to *** *** on January who assured me she would get back to me that PM (She did not.)
-speak to *** *** who assured me he would look into the situation and call me back He did so, asked me how often I often came thru Gillette, and when I told him it was once or twice a year, told me he would not be giving me a credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Worst hotel ever! Front desk staff yelled at my family and they refused to work with us when we made a mistake in our reservationYes we made a mistake and they couldn't work with us any to rectify the situationI called within minutes of making a reservation to notify them of our error to try to resolve, but I was greeted with the most unprofessional employee and buisness

I moved out of Fox Club apartments on June 30th and was told I would receive an invoice (which I did on Aug9th, when it was originally printed off on July 24th), following the invoice I would receive the security check (which I have yet received) McKayla told me on June 30th when handing in my keys that it could take 30-days to receive the check, it is now going on monthsI have called and went into Fox Club apartments several times asking for the corporate phone number (and being refused the number saying they do not have a corporate line to call), I asked for the regional managers number (and being refused the number saying they do not give out personal numbers), I then asked well who do you call when you need to speak to some ASAP McKayla then tells me she emails, which I find that hard to believe when you need an answer immediately This has gone on for far too long and I am just getting the run around and not getting a proper answer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[We obviously realize that this is never going to be resolved this way. We have gone back and forth with *** and it is always the same response to everything. We hired her to do a job that was not done. Plain and simple as that. Any business would not keep the money that was given to them to do a job that wasn't done. That is all we have to say at this point
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Since we moved into Fox Club Apartments we have had nothing but troubleEvery new season we either have no A/C or no heatWe even had a fire on November 4th and was told we needed out furnace replacedA week later I call to make sure the parts are coming, the office tells me everything is fixed and I should turn on the furnace that just set on fireI look in the closet everything still have fire extinguisher foam all over itNothing had been touchedI call back it is not days later no heat nothing has been fixed and I try to talk to the property manager and I get hung up onI have never experienced such horrible service from people in my lifeThey will lie to you about everythingDO NOT LIVE HEREit is cheap for a reason everything breaks and the people you have to work with are absolutely incompetentI actually went down to the office to complain about my heat issue and how I needed it fixed and I wanted to be there incase there was a problem I would turn off the unit and make sure all my belonging are okayI was told they would not do that and I should have renters insurance in case of a fire!!! That was not the point at all which I do have insurance but some things can not be replacedBEWAREI will be moving out as soon as my lease is up

I've called and talked to Mr*** several times now, per policy regarding this issueI will not call him againEach time I've talked to him, I had to end the call due to him yelling profanity and him trying to bully me into submissionThe fact of the matter is, Mr*** or his nephew who was
his guest smoked in the roomHe filed a corporate complaint 7/6/and it was closed 7/12/I understand no one wants to get charged but then don't do something that's going to get you chargedOr let your guest do something that will get you in a bindThere are policy's put in place to protect the customer and the propertyPer policy, The House Keeper enters the room to clean when a guests checks out, if there is a issue(smoking in this case) she then gets the Head House KeeperThe Head House Keeper then determines if there is damage and then gets the Manager or Front Desk Clerk if the Manager is not availableThe Manager or Clerk needs to verify before charging the guestThree people check the roomThere was no mistakeThe room was smoked in and treated as such Thank you, Alexandra -- Super Nampa Northside Blvd Nampa, IDPh:208-467-Fx:508-461-

The employees are very unprofessional And treat customers poorly I had been staying there for a whole month and I'm months pregnant black listed me for no reason besides the fact they have no customer service skills