Super 8 Motel

Please see the attached letter provided by the business:"Upon checking the guest in she stated she was concerned there would not be enough room for adultsShe had said this was the only room available since it was an event weekend and there was a raceI proceeded to check her in and she went to her roomShe came back approxminutes later and was very nice & apologetic, said she was really sorry but she found a bigger room for her & her friends at [redacted] ***I told her I was sure she would probably be charged for the room since she reserved it through a third party company ( [redacted] .com)She was in a hurry and just said it's OK I'll call them and cancelI told her she couldn't cancel because she was already checked in so it was no longer a reservationSo she said I will call them tomorrow and leftApproxan hr later she called me & told me I could go ahead & rent her room out because they would not be using itAgain, she was very friendly & politeShe never mentioned the odor or the room was nastyI never heard from her again until the next day wen the husband called [redacted] .com called as well and I told them exactly what is written here."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will expect to hear from the manager of the Super in Florence, KY by 10/ Regards, [redacted]

Mr [redacted] never rented a room his friend rented both rooms by the name of [redacted] *** Mr [redacted] left the building and when he did the pet was throwing a fit We had other guest that was already complaining When his friend came out of his room (Mr***) he was asked to get his friend about his dog Mr [redacted] said right then he did not know why he brought the dog with them because this happens all the time When Mr [redacted] came back in he was told politely that when leaving the hotel he would have to take the dog with him that the other guest was complaining and that they had to be respected We do allow pets and the guest are told that if the pets are not under control that they cannot stay without the guest being here with them At that point Mr [redacted] said he was leaving and not staying Mr [redacted] said behind his back they were staying Mr [redacted] left for a little while with the dog and when he came back he had took the dog home They stayed their full reservation so they were not refunded any money

Hello, Thank you for contacting Wyndham Hotel GroupI would be happy to assist you further but I need a little more information to help Please provide the following: - Name of the guest on the reservation - Property address, including city and state - Date of arrival - Date of departure - Reservation confirmation number I look forward to assisting youTell us why here

Tell us why here...Hello, Revdex.comI m happy to give that answer when she stayed in our hotel she dosent have any complaint but right after she checkout she started the complain about shower and leak in her room and THAT IS 100% no leak in her bathroom but from her bathtub overflowed and water flooded on the flore so we told her to not to do that, and the other thing is we haven found anything from her room after she checkout

Complaint: [redacted] I am rejecting this response because: To cairify, I am not a former employee, my mother was, yes under different managementWhy we left with belongings still in the room, such as the speaker and shampoo was an honest mistake, one guests make all the timeAssuming this would be handled professionally we left at the requested check out timeWhen checking out we again explained what happened (We lost rings, we already checked and could not find them) and how to reach us if just the rings were foundYour establishment was chosen as a "safe spot" for a reason and that is why the request that night was madeCell phones have location's, and some people will go to extremes to find youYes, we looked under the mattress before we left, but no furniture was moved, just sheets taken off the bedWhich is a thing in hotel roomsI called specifically for Blanca because I knew her at one pointAgain, not out of the to want to ask how someone you once knew is doing and to keep an eye out for a belongingI did not accuse the owner of personally stealing anything himselfI accused the establishment as a wholeI feel they are not being forthcoming, and would rather argue about a complaint handled the proper way, when I could of filed a police report and was advised to do soWhich I am now regretting Sincerely, [redacted]

I got no problem fixing a vehicle if is transmission problem.Bring me the vehicle and the paper work with it, I will personally will take you to a rent a car place and get a car for you while we fix the problem in yours.I apologize for any inconvenience. Sincerely;Farid [redacted]

HelloMy name is Bud S*I work at super Santa Fe,NMThe complaint ID [redacted] is resolved with the guestI have refunded this guest to resolve this issuePlease let us know if you need anything from us.Bud S*7/22/

Hello,I do apologize, it looks like you booked with a third partyHave you contacted them for a refund?Thank you!

Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ Case #XXXXXXX Site #XXXXX Dear Contact: Thank you for contacting Travelodge Customer CareWe sincerely apologize that your expectations of Travelodge's high standards of guest service were not metWe appreciate the time you took to let us know where we need to improve The Travelodge chain is committed to ensuring that good service and quality accommodations are provided by our licenseesYour comments have made us aware of an instance when one of our licensees did not meet a valued customer's expectationsThis is to advise you that Travelodge is solely the licensor of the Travelodge trademarks and service marks to independently owned and operated Travelodge guest lodging facilities and is not involved in the day-to-day operations or management of this facilityWhile Travelodge does not own or operate or control this facility, we have notified the owner/operator of this facility of this incident and conveyed or expectations that he or she take steps to address it adequatelyThe licensee is in the best position to respond to your complaint The licensee's contact information is as follows: [redacted] (XXX) XXX-XXXX XXXXX E [redacted] XXXXX Again, thank you for brining your concerns to Travelodge's attention Sincerely, [redacted] Customer Care

Indeed everything is on the computer reservation made for 12/13/2017 (NO SHOW) checked in 12/14/2017 at 404am and check in is not until 3pm day of arrival, however audit allowed her to stay in the room as payment had been ran for the no show, but was required to depart 12/14/2017 no later than 12pm. as per the 3rd party booking. Still awaiting the guest email in regards to their online confirmation, no refunds will be given, however as stated I can issue a comp room or discount on the next stay only with confirmation from the 3rd party.

Warning: Fox Club Apts do not work as they advertisedThey are broken & there ammenties ( pool, clubhouse, basketball court, etc...) Are only available during office hoursWhich means for people who work office hours ( nurses, office workers, 9-jobs, etc) to pay to live here, cant use the facilities because they are closed???? This was not what was explained to us when we asked before signing our leaseNor does the ad & paperwork match
My kitchen floor has flooded x in the days we have lived hereThey have had to cut holes in drywall to TRY and fix the problem, Our upstairs tenant visitor puked all over our patio furnitureIdk what to do, we Dont want to live here for a yearUugghh

Since the day we moved in there has been an issue with our waterThere's constantly standing water in the dishwasher and leaks where the washer hookup is locatedThere's also a hole above the washer that we've told them about numerous timesNothing has been fixedInside our wall where the washer and dryer is has been soaked and still isn't dryThe kitchen smells like mildewThere is now also a hole in the linolium floor where the floor has been soaked

Thank you for notifying our office of the concern filed by *** ***, at the Super property located in Florence, KY. We are sincerely sorry to hear we did not provide the guest, with an excellent Super
experienceYou can count on our team to help resolve your concerns
To assist *** *** in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact *** *** by 10/9. As a company, we’re committed to delivering a great experience with every stay with us
If for some reason *** *** concern is not resolved, please contact me directly at *** and I will personally help address his needs
Count on me,
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** **
*** ** ***
***
***

Revdex.com Case #***
Hotel site #***
Customer Care Case
#***
Dear Contact:
Thank you for notifying our office of the concern filed by *** ***, at the Super property located in Florence, KY. We are sincerely sorry to hear we did not provide the guest, with an excellent Super experienceYou can count on our team to help resolve your concerns
To assist *** *** in reaching a resolution, I’ve informed the Super 8’s general manager of the situationThe general manager will contact *** *** by November 26, As a company, we’re committed to delivering a great experience with every stay with us
If for some reason *** *** concern is not resolved, please contact me directly at *** and I will personally help address *** *** needs
Count on me,
Sincerely,
*** ***
Customer Care Representative

In regards to the complaint submitted to you with the ID #12750573, I'd like to give you a bit of a run down of the gentleman's stay on 3/17/2018. At the time of check-in, every guest is asked for ID and a valid CC/DEBT card, or if no CC is available, we do require a $
depositThis deposit amount does not change, it is always $Attached, I have the original registration paper work, showing that the guest was told that his room was a NON-smoking room and that if there was ANYTHING smoked in the room, it is a $chargeHe clearly initialed where it says this on the registration paper workAt the time of check-out, our Front Desk staff will go and visibly check any rooms that have a cash deposit on it, for any sort of damages, lost/stolen items, and if there was smoking anything in the roomAt the time of Mr***'s check-out, our Front Desk Clerk went to the room WITH a housekeeper present, to check the roomThere was marijuana paraphernalia and ashes, left around in room, and on the desk, as well as the lingering smoke smellAfter the guest was told that we would have to keep his deposit as the $smoking fee, because that room then, had to be deep cleaned and could not be rented for days, he became enraged at the Front Desk Clerk and became out of control, with yelling and making threats against the Clerk and also the physical property of the hotelWe called the police at this time, and then Mr*** left the property. Two days after Mr*** checked out, we received emails from him, with threats of bad reviews, physical acts of violence towards the employees and the property, and also a threat of a lawyer(please see attached copies of email communication from/to Mr***.) We replied with reminding him that he did sign the paperwork and knew the consequences of smoking anything in the room and the costs thereof, and also that we filed a police report and forwarded all of his threats via email to us, to the police(please see attached police report paperwork) We have, before the threatening emails from Mr***, tried to resolve this with him in a calm and collected manner, but our sincerest apologies about his mistaken "non-smoking room" initials on the paperwork and knowledge thereof, had fallen on deaf ears

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] I already contacted the man they are telling me to contact! He is the same individual who falsely accused us of smoking in our hotel room and then refused to listen to me when I explained to him we do NOT smokeHE is the one who unlawfully withdrew an additional $from my bank and refused to put the money backHE is the one who other patrons of this hotel complained about having been scammed out of money just as I wasWhy would this company subject me to the abuse of this man again by telling me to take my complaint up with him? It is within the power of *** *** (Super 8) to refund my $to resolve this I too am a business owner and I find it lazy and unprofessional they are choosing to direct me right back to the man that my complaint is againstI do not accept this action and wish to take any and all additional steps necessary until my money is returned to me.
Regards,
*** ***

They took my money and “lost” my order I order suit jackets on November 24,2018, When I called on December 12, they couldn’t find my order They finally found the order and said they hadn’t captured my payment yet so it hadn’t shipped We went through the process of capturing the payment through *** Was told I would receive my product within business days I checked everyday to see if my product shipped On December 21,I called again and once again they said they couldn’t find my order (which I kept looking up the order online, not sure why they couldn’t find it) The customer service representative said that they never captured my payment...which I have a transaction ID with *** Then he told me it was still pending which it was not He told me I would have to contact *** to get a refund...since he couldn’t help me and he didn’t seem like he really wanted to I told them I will not be using them again

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Ramada property in Bremerton, WA To assist in reaching a resolution, I’ve informed the property’s
general manager of the situationThe general manager will contact the guest on or before April 27th. As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at ***.***@wyn.com and I will personally help address the guest's needs

Customer purchased iPhone 5c from our company on June 21stCustomer contacted us on July 2nd stating that one phone is having issues with the touch screenWe worked with the customer, and after updated the iOS on the phone, the problem was resolvedThe customer emailed us on July 9th stating he
no longer wishes to return the phone