Super 8 Motel

Yeeeeeech, First I was told that there was an entrance mid poin and at the back of the motel near the parking lot that we can enter and exit using the room key card, well the mid door worked, but when I decided to park in the rear by the rear door, there was a sign on the inside of the door that says do not prop open door,I found out why because the key card did not work, so I had to walk way back to the mid door, By the way I am disabled. second thing I noticed is the sink had crud all around the faucet, I was told that if I needed anything to call the front desk dial 0, well guess what, The phone did not work, so again I had to walk back to the front to inform them that the tv remote said replace batteries, which they did. The room fridge needed defrosting because the little freezer section looked like the North pole, so on to the john/bathtub area, the sink is outside ofthis area, but the exhaust fan sounded like a 747 taking off. There was a lamp in the corner that had a curly CFL bulb in it but the lamp shade was sitting on top of the bulb since the shade needed a lamp that has a screw on top , well the lamp did not have a place to attach the lampshade so it just sat there crooked against the cfl light bulb, By the way The shower was like bathing with a water hose ,it was corroded so you could not adjust the shower head, worst that the sink, the sink bowl was clean but I sprayed the faucet with alcohol just to be safe. The alarm clock went off at 3 in the morning It was preset and I sure did not set it and it kept reminding me over and over, I could not figure how to disable it and did not want to pull out the bed to un plug it so I check out and left way earlier than planed. Pay a little more and go someplace else.

The room was clean and tidy. There were more than adequate amounts of amenities in the bathroom for showering and cleaning up. The bathroom also had an iron and ironing board for pressing my pants and shirt the following morning. The bed was comfortable and the blankets more than adequate. In the morning there were coffee, bananas, and yogurt for breakfast in the common area near the check-in area. And, the coffee machine in the room worked as expected. I am more than happy with the stay; however, my bank account was charged for the stay plus a refundable one hundred dollar deposit to cover any damage I might do to the room. My bank account was charged within two days of my visit, but two days later the one hundred dollar security deposit has yet to be returned. I just don't like having to track things like this to make sure I have not been taken advantage of when traveling. All in all, I will stay at a Super 8 again.

Requesting a refund of $based on deplorable lobby and room conditions and refused to check in Requesting a refund of $After this email I will be filing a complaint with the state health departmentI'm a military service member and I booked my reservations through GovernmentVacations.com, reference # XXXXXX, for one night on October My wife arrived at the hotel to check in and the conditions were deplorable in the lobbyBased on her first appearance in the lobby she asked to view the room before she officially checked inThe clerk escorted her to the room and the room was deplorable as wellThe room had a mildew odor coming from it, the carpet had multiple unknown white circular spots, as well uncleaned wallsThe room was in no condition for me and my family to stay the nightWe refused to check in and the clerk stated since we booked online there was no way to cancel the reservationI spoke to GovernmentVacations.com customer service and they spoke to th

I am writing to complain about customer serviceI entered the apartment on the 29th of August at this time I'm still awaiting maintenance to come in to fix a few minor issuesWhen I moved in I found that the the counter tops were painted I'm already experiencing chipping from the countertopsI was also told that I could get cable I have spoke to [redacted] on several different occasions as well as the front office I am not getting any cooperation with [redacted] coming out and having to run the cables into the apartment I'm going on days without cable internet and or a telephone due to this issueThe apartment complex has made me responsible for notifying the above tenants that they will have to enter the apartment to run the cable wires [redacted] themselves have tried to contact the apartment complex on several different occasions to set up a time and which they can enter these apartments they refuse to answer the telephone and or respond to their voicemail messages

Warning: Fox Club Apts do not work as they advertisedThey are broken & there ammenties ( pool, clubhouse, basketball court, etc...) Are only available during office hoursWhich means for people who work office hours ( nurses, office workers, 9-jobs, etc) to pay to live here, cant use the facilities because they are closed???? This was not what was explained to us when we asked before signing our leaseNor does the ad & paperwork match My kitchen floor has flooded x in the days we have lived hereThey have had to cut holes in drywall to TRY and fix the problem, Our upstairs tenant visitor puked all over our patio furnitureIdk what to do, we Dont want to live here for a yearUugghh

To Whom It May Concern: ..This is to explain the situation regarding the charge dispute and [redacted] On 6/25Mrs [redacted] called and spoke with me regarding the $charge to her credit card.I explained to the guest that when she booked her reservation online, she chose theAdvanced Purchase option; this option is non-cancelable and non-refundableAftergiving this infonnation to Mrs [redacted] she did note to me that she received a paperfrom the central reservation system saying that she was not able to cancel nor was sheable to receive a refundAlthough the guest had paperwork stating the stipulations of herreservation, she was naturally upset and I in tum spoke with my Regional Manager Lisaabout the issueShe agreed that we as a company are just enforcing the reservation rules,per the Central Reservation SystemI sympathize with the guest, but was also justfollowing protocol instructed by CorporateDue to the frustrations of Mrs [redacted] wehave made several attempts to credit her cardThe guest has gone and cancelled the cardtherefore making it impossible to return any money to herUntil this credit card is openedback up, our system is unable to provide any monetary return.If there are any other questions please do not hesitate to contact me.Thank you,Amber E [redacted] General Manager###-###-####[email protected]

Gift’s Heating & Cooling- Quick, efficient, friendly, affordable! We could not have ask for anything better when our furnace was acting up! I would certainly recommend them

THE GUEST FILED COMPLAINT DAY AFTER HIS STAY, HOWEVER BUSINESS AND CONSUMER HAS RESOLVED ISSUE AND REFUND HAS BEEN MADE

I am rejecting this response because: I dont think that is the correct Motel details in my error and their errorI have been in other Motels and due to my medical problems and prescriptions.I may have diferent experiences., mixed upI am sorry for the confusionHowever Then I want to drop this complaint because even though I was there At somepoint, I have mixed up bad memories with other Motels.Thank you for your helpThat Super does have issues as the website [redacted] has negative reviewsand so do other Motels.Thank You Again

Initial Business Response / [redacted] (1000, 8, 2015/09/14) */ 9/14/ Manager: Trying to resolve customer complaint Payment collected by hotel is $and $ At check-in, looks like there was some misunderstandingI have checharges of $56.86, $8.00, $Rate of $plus taxes which came out to be $56.86, staying with us on the weekend (friday or saturday) add $to rate$security deposit was taken due to payment optionUpon departure date, guest room is inspected to credit back charges for security depositWe found pet fur/hair in roomAs a rental you are fully respsonible for your room until you check out from hotelAs it states on registration form no pets are allowed on propertyGuest did not mention anything about service animal in this case If guest was unsatisfied with property upon check-in, with no use of hotel room, charges would have been reversedGuest did stay and checked out July 26,

I have NOT received a response so Ive opted to go to Social Media! Warning: Lengthy But Worth The Read: BEWARE OF SUPER THIEVES Because I waited until the last minute to decide to attend the Chiefs VS Steelers, I had to stay at SUPER in Liberty, MO The stay was fine up until check out time on yesterday, October 16, I had rooms reserved under my nameRoom & Room Once I checked out, we drove miles down the road to Steak & Shake Upon checking out, I realized that I didn't have my debit / drivers license I realized that I Ieft my jeans that I wore the night before in the hotel I immediately drove back to the hotel ( miles) When I entered the hotel I was greeted by the manager I told him that I left SOMETHING in my room His response, "Oh yes, room 212, I will walk with you." (Remember I had rooms / how did he know which room I stayed in)He began speaking to the other Pakastanian in their languageAs we topped the stairs to the 2nd floor; he spoke in his language to the housekeeper The younger Pakastanian stated, "jeans"Like this I NEVER DID TELL ANYONE THAT I LEFT JEANSAs the manager walked in the room to the bed that I slept in; he got on his knees and stated, "See, no jeans here Its a board down hereYou had to have taken them." At that point I responded, basically saying, when I return with my brother, you better have stuff or we not leaving until we get my stuff When we arrived back at the hotel (all of this is within minutes of the trip) My brother let the manager and staff know, FIND my sister stuffAs he and my daughter left me in the lobby; I was contacting the Liberty, MO Police DeptI was informed that an officer will not be sent to the hotel and that I will need to file a report ONLINE By this time I am livid My debit card/jeans/license missing and I am being told that this theft of property will need to be submitted onlineAlso, to be told by the non-emergency dispatcher that my focus should be on contacting my financial institution (Which I had one of my family members holding with my bank) All while I am handling business, my other family members are dealing with the staff who seem to be dumb founded about my jeans missingWhile on the phone with my bank, (thank GOD for recorded calls); my daughter tells me to HANG UP THE PHONEI FOUND YOUR JEANS HIDDEN DOWNSTAIRS balled up Not only was it my jeans, but inside my pocket was my debit card / license Seeing that Liberty, MO Police Department will not assist me with this incident, I've decided to get the word out I contacted Super via Facebook Messenger I was told to contact customer care I contacted customer care and was told by the representative that they typically do not respond for about a week or so I informed the rep that someone had hours to contact me regarding the complaint or I will get the word out through all social media outlets I have NOT heard from Super nor have I heard from Wyndham So my suggestion to ALL my Facebook Friends/FamilyGet the word outWE WILL NOT PATRONIZE SUPER Please forward/share on your Facebook PagesLet's get the word out about these thieves!!!!!!!!!!!!! Thankful that I wasn't a VICTIM but someone else may not be

According to computer records guest checked into hotel at 5:pm on 07/22/Around 2:am Front Desk Manager received a call from the 3rd shift front deskHe said that guest stated the bed had stains and the toilet was dirtyHe also said that he checked and didn't see anything but guest was very upsetFront Desk Manager told front desk to offer to move guest to another room or to check them out for a full refund and offer an apology either way for their troublesHe did make both offers and guest chose to be moved to another roomFront desk moved themFront Desk Manager received another call maybe mins later from front deskHe said that guest says there was hair on the bed and a bugFront desk again said that he went and looked and did not see anything but again offered to either move the guest to another room or to check them out for a full refund and again offered an apology for their troublesThe guest chose to move to another roomNo other complaints were made that eveningIn morning at checkout guest then asked for a full refundThe first shift front desk girl explained that a full refund was offered the previous night if they wished to check out at the time of the issueHowever guest had chose both times to be moved to another room then chose to remain for the rest of the nightTherefore she could not offer a refund but she did offer an apologyThat day both maintenance and housekeeping thoroughly checked both rooms that guest was moved from and nothing was found wrong with either roomBoth rooms were rented for the next several days and no complaints issued by any of the guests occupying the rooms On 7/23/2016, guest filed a complaint with customer care On 7/24/2016, Front desk manager tried to call guest to apologize and explain why a refund was not being issuedThere was no answer however message was left on machine apologizing for the inconvenienceOn 7/25/Guest called customer care saying that Manager called and left a rude messageOn 7/25/Front Desk Manager called guest again to try to apologize for her experience at the hotel and to explain the hotels position againGuest did not answerFront Desk Manager did not leave another message since the first one was not received wellOn 7/26/Front Desk Manager again tried to call guest and again received no answerOn 8/01/Guest called customer care and customer care apologized to guestGuest restated her concernsCustomer care informed guest that they were not able to offer compensationGuest stated that there were picturesAnd sent them to customer care On 8/04/Guest called customer care to check on progressCustomer care apologized for the delay and asked for pictures to be sent againOn 8/05/Customer care sent guest an email advising that if the guest would enroll in wyndham rewards their account would be started with 15, points which would get the guest a free nights stay at any of wyndham s hotelsIncluding Super 8s but not limited toNo responce from guest was received on that free roomSuper has apologized for all inconveniences experienced by guest and has tried to enroll guest in rewards program giving them a free night at any wyndham hotel of their choiceOffer for the wyndham rewards enrollment which is always free of any charge to enroll or maintain with enough starter points to receive a free nights stay at any wyndham hotel is still valid and guest only needs to call customer care back to receive

to whom it may concern my stay was terriblei was assigned a room *** that had bed bugs, I was transferred to a room with no real assurance that the room was an improvement, in fact the clerk's response was, "i haven't heard anything about this room, you should be fine" from that point on I was paranoidi have photos of the stains on the floors and sheets, holes in the sheets and floor from room [redacted] as well as the pair of underwear that were under my bed I had to toss my bed to ease my paranoiai understand that I wasn't staying at a [redacted] but he didn't check the room first just gave me a key also I should have suffered that much of a drop off in cleanliness no matter where I stayedi will never visit again

Towing car with tagging notice pretty [redacted] bad that tow your car when your mother is on her death bed pretty [redacted] low cost $ to get car out they was aware of what was going onSigns they have up you cant see them from all views from parking lot

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,I am the front desk manager at the Concord Inn & Suites and I also personally dealt with the complaint the night the guest [redacted] was hereMr [redacted] checked in at 3:PM in our hotel, about 9:PM, they informed me that there were ants spotted in the room, I went and checked myself, there were ants in the room, I sincerely apologized and moved them to another smoking roomThe guest was in the new room for about minutes, when Mr [redacted] came down with bed bug in a baggie and states that they found them in the roomI apologized to him and went and looked in the room and I did not see any signs of themThe guest then requested a refund, I told the guest that I could not give a full refund, due to them being checked in for hours or so and also dirtying two of our rooms, but I could switch them to another roomThe reason I could not give a refund is because they had a reservation through a website, I tried to work with the guest, they were yelling and outraged towards me, there was not much I could do because they did not want to hear anything that was not a full refund, I have all ready taken care of this issue with [redacted] If you need anymore answers or have any questions, please feel free to give me a call ###-###-####Thank you, [redacted] Front Desk ManagerConcord Inn & SuitesDream StreetFlorence, KY

We here at the Super in Barstow, have strict policies and procedures and we follow them, with any and all guestsWe are not in the business of charging our guests random fees, or etc, for no reason, because we always have hopes, of our guests returning to us, and having a pleasant experience. Per our policy, smoking ANYTHING in the non-smoking rooms is prohibited, resulting in a $cleaning feeIn these types of situations, we will have housekeeping verify, along with Front Desk staffIn Mr [redacted] 's situation, the Front Desk Staff, Housekeeping, AND even a manager that was on property that day, went to inspect the room and did verify that the room had been smoked in. I see that in your rejection letter, you changed your attitude and "cleaned up your response"Our Front Desk staff and Management, suffered for DAYS by your hand, with your threatening bodily harm to us, and threats of property damage via telephone calls and emails, where it went so far, we had to file a police report against youTherefore, you are not allowed to apologize in any way or "change your story"Ours has not changed since the beginning, nor will it. All we can do at this point, is apologize that you decided to disregard our policy and that you expected to be an exception to that rule.

These individuals have complained on four different formats now. The hotel switched to a non smoking hotel changed from the time they made the reservation to the time they checked in. When they checked in, we offered them a refund and they did not take it. They booked through a... third party website and I told them that they would have to get the refund from them, but we would approve it. They stayed here three nights and wanted a refund after they checked out. They complained each day they were there and they were offered a refund for the remaining time their reservation was for. We will not refund anything.

They took my money and “lost” my order I order suit jackets on November 24,2018, When I called on December 12, they couldn’t find my order They finally found the order and said they hadn’t captured my payment yet so it hadn’t shipped We went through the process of capturing the payment through [redacted] Was told I would receive my product within business days I checked everyday to see if my product shipped On December 21,I called again and once again they said they couldn’t find my order (which I kept looking up the order online, not sure why they couldn’t find it) The customer service representative said that they never captured my payment...which I have a transaction ID with [redacted] Then he told me it was still pending which it was not He told me I would have to contact [redacted] to get a refund...since he couldn’t help me and he didn’t seem like he really wanted to I told them I will not be using them again

No I have not received refund yet