Super 8 Motel

Complaint: ***
I am rejecting this response because (1) It wasn't the desk clerk that suggested we take the dog with us when we left the hotel it was my friend ***I stated that she couldn't be with us since we couldn't leave a dog in a hot card while eating dinner and let her be in the sun for hoursThe hotel clerk said they have it on tape so it should be easy to verify! (2) The desk clerk said they give owners notice before removing the dog from the hotel, and since she had already screamed at me when I left my room for not even a minute and my dog was barking, I understood it that she was asking me to remove the dog from the hotelI asked if she was going to refund my money and she said it was hotel policy not to do soSo, if I was asking if she was going to refund my money, why would she think that I wasn't under the impression that she was removing us from the hotel? (3) While it is true both rooms were booked online by my friend ***, they were only charged to his credit card because the desk clerk wouldn't charge each room to the appropriate person when we checked in, she said she had to charge the room the hotel rooms held under when *** booked online(4) Obviously, I couldn't leave my dog unattended for days at my house by herself so why would she think I was coming backI did not come back after taking my dog home, my friend *** drove all of the way back with his roomAgain, if indeed she has video tape of me coming back as she claims, this should be easy to proveShe can share the video tapes! (4) My friend *** never told her that my dog does this all of the time, nor does it have any baring on thisHe has never been on a trip with my and my dog, so he wouldn't have such knowledge anyways! But, again, the desk clerk is just grasping for some excuse to make up for her poor handling of the situation
Sincerely,
*** ***

On Friday the 15th of July I went down to the office to complain about a leaky faucet in my apartment in the kitchen they told me they put it in a service order and put it in as an emergency as of Monday no one has came to my apartment to fix it and as of Tuesday at o'clock no one had came to fix it my son has asthma and water creates mold

Fox Club will NOT take care of their tenants! A few days a go I had a new dryer installed and after the first load I noticed a very strong burning smell coming from the circuit breakerWhen I went to check it out the whole breaker panel was extremely hotWhen we called to have them check the box they said it was the ground wire to the dryer and that the box is fine and that they weren't going to check on the breaker boxI was not asking much from them just to check it out to rule out any safety issues that may be there

Complaint: ***
I am rejecting this response because: I was was cheated, the driver did not use the room, you were compensated for the room, and you refused to refund the room with in an hour of booking itSo you received payment for services you did not renderThat is getting cheated in my book.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Dear *** ***, Thank you for notifying our office of the concern filed by *** *** at the Super property in Rawlins, WY To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest
on or before August 17, As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needsBest Regards, Mary B. Liaison, Customer Care Wyndham Hotel Group *** ***
*** ***

Towing car with tagging notice pretty *** bad that tow your car when your mother is on her death bed pretty *** low cost $ to get car out they was aware of what was going onSigns they have up you cant see them from all views from parking lot

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

In final response to the customer service issue,*** *** the general manager has spoken with Mr*** at length several timesOur assistant General Manager *** *** has also spoken with Mr*** as well as our front desk Manager *** ***We have apologized in depth and also advised we never received a phone call canceling or changing the reservation Mr*** had madeWe did bill Mr*** as a no show as we never received a cancelation. Mr*** opened a customer care case with Corporate as he states on 11/10/In the customer care case he states he spoke with all of the above mentioned managers Once a guest opens a customer care case with corporate, they take over the caseAny communication is between the guest and corporateWe still spoke with Mr*** and Mr*** received a refund for the no show chargeWe feel we have reached out to Mr*** as not just *** *** spoke with Mr***, but other managers spoke to him as well Guest has received a refund for the no show charge. As we had no change or cancelation for his reservation we charged him per our hour cancelation policyThis is standard procedureWe did make an exception and Mr*** was refundedApologies were given by not just one but managersWe did respond to Mr*** several times.Sincerely, *** ***,General Manager Super Anaheim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com Re: Refund to guest for dispute January 14, 2016 ID *** We will be refunding to the guest to resolve this disputeWe were unwittingly used, as was the guest by the occupants of the room. We hope that they will find this to be a reasonable solution. Sincerely, Guy M***General ManagerC/C was credited 1/14/

Super North Service RoadMoore, OK 73160 Customer checked-in, half an hour later decides to check outCustomer signed off on payment by cardSeveral days later customer complaints about “ how come there isn’t a refund?” Customer has proceeded with chargeback. Super
8*** S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe that something should be done by the company There was no yelling involved We just want something to be done to help make this right Working with the public we go by the motto "the customer is always right"The way they are handling this is no way to do business We are out the money we gave them for unacceptable rooms and then had to leave and spend another $for a decent room at another hotel! Full refund, partial refund..Anything except another room we will gladly takeBut we will NEVER stay with this chain again!
Regards,
*** ***

It’s accurate that *** *** hired me to be her
wedding photographer for 9/21/13. Our
full wedding package costs
$1,+ $in taxes. Included in the package: All photos from the
day of the wedding, an engagement portrait session for one hour, print release
and a DVD of all prints. We do not offer
video services. We delivered an
engagement session which lasted two hours, which billed separately is $250,
plus the DVD purchase of $150. The
couple used these photos as their reception decorations / seating chart and
also used the engagement photos in a video that their sister made for them
We ended up with over 1,completely edited photos for the wedding. We provided the customer with two
photographers, working a hour day. We
are charging them for the surviving photos, which not only include the family members and
getting ready she mentions, but the last cake her friend would ever make, their
first kiss as a wedded couple, the church, the reception venue, the couple who
caught the bouquet and garter, the entire wedding party as the Bride and Groom
kiss over them, and some dancing photographs
Proper business practice for a photographer is to immediately back up those
photos onto DVD, online or a separate hard drive.
We use a separate hard drive. As I proceeded to place the photos onto the DVD, I thought it was weird
there were suddenly too few photos. I
looked into the file and most of my work was gone, after hours spent in
editing using different software programs, I was devastated. As per the contract, delivery of every photo
we had was completed within weeks of the week time frame The contract states, and we made it clear
before she signed it, that not all photos we take will be provided upon
delivery if they fail to meet our standards.
I never promised specific photos as part of her package. Also, we let her know in advance of the
contract being signed that the potential for computer problems is there, for
any session
Additionally, as per the contract, I immediately let the
couple know there was a problem and offered a variety of solutions. I gave them a good faith payment that I would
follow through on my promises of $150, cash.
I also reminded them of something I told them before they signed the
contract. I was in the middle of my busy
season, with High School Seniors. Mrs
*** asked me to stop caring for other clients to retrieve the rest of
their photos. The “excuses” she is talking
about is: One of the year old seniors had a massive heart attack, two were graduating
in January and another went into the military During this time, two of three of my own family
members died. My adult son had passed
away in August 2013. It was important to
us to complete all contracts, in case any other files were lost, they are as
important as the *** wedding
I offered to photograph friends and family with them for
free, they declined. I promised to pay a percentage of
the fee back, to fit the services we provided for her, since my legal advisor
stated that we should not work for free, she agreed via email.
I went through million photographs on my computer using retrieval
software, by hand. That took some time I took the computer to Best Buy and had an
Advanced Data Retrieval completed. No
new photographs were found for the *** family. I asked why.
The area the photos were located was corrupt and broken in a way I had
no control over The computer and
external drive are in excellent condition. The loss, in no way, was my fault
I mentioned in the first paragraph that we do not offer
video services. I was informed at the
reception that the bride would not be happy if I didn’t find some way to video
record her maid of honor’s & best man’s toast. I was cajoled into using my phone to do the
job. days after the wedding the bride
contacted me and said she needed that video as soon as possible, by email. Youtube or other video sites would not work
for her, as a delivery methodIt took hours to upload it to gmail Our hourly rate, especially for rushed orders,
is $per hour. I gave her a discount
on this service, since it took hours for the video to upload to gmail. She was unwilling to wait for the delivery of
the entire package. She is being charged
extra for video service
Further, in order to guarantee any more loss, since all she
has is the DVD. We used pass.com for $
to offer her the final set of photos to download, share or print from a
professional print company
Break down:
Engagement @ Posted Retail Price: $
DVD (which is not included in a regular engagement or hourly session): $
Wedding coverage (our smallest wedding package is $500):
$
Video coverage: $
Back up for the bride and groom: $
Total: $
-
We have generously paid them an extra hundred and will pay the taxes,
as $in refund for the loss of additional wedding photographs, which were
out of our control

I am rejecting this response because:
I did send you the original confirmation that stated I had until 6pm to cancel - when I called to cancel whoever was on duty would not let me - she said I past the deadline - I had not according to the confirmation, I called at 4pm but had until to cancel I've emailed you the info you requested *** ***

Initial Business Response /* (1000, 5, 2017/03/27) */
Mr*** bought a car November 26th 2016, since it has been more than days ago we can not see any credit pulls or credit info on any customer
If there is a way for Mr*** to show us his credit was pulled by our dealership times,
we would be happy to help him in anyway possibleWe did look back at our bill showing credit pulls and we did not see any persons credit bureau pulled more than timePlease let us know how we can help

Initial Business Response /* (1000, 6, 2015/07/22) */
Dear Contact:
Thank you for notifying our office of the concern filed by *** ***, at the Super property located in Aurora, CO
This property is no longer affiliated with the Super franchiseMs*** will need to contact
the property directly regarding this matterThe property can be reached at XXX-XXX-XXXX
If your office requires any further information regarding this resolution, please contact me at (XXX) XXX-XXXX
Sincerely,
Tara Efraimson
Customer Care Representative

I applied for an apartment with them they approved meI gave them my deposit which was My move in date was supposed to be july 20th I came from Evansville, Indiana with my two children and stayed with a friend until my apartment was readyIm also on the section programSo fox club tells me now I have to pay $more to move in my placeSo I pay them that in total I give tge My apartment is still not ready I had to be out my apartment in Evansville me and my children have no where really to goThey been telling lies on section saying they was supposed to come and inspected the apartmentSection said they haven’t received anythingSo yesterday I walk in the office of fox club they act like they dont kno whats going on they gave me a paper to sign and gave me my money orders backI can’t Cash them I asked if they could give me my money back or cash the money order for me and they act like they didn’t know how to do it or who to contactNow me and my kids are s

the owner/ business is referencing to his policy as to why it cannot be refundedHowever I believe I am due a refund because of the talk I had with the receptionist before I left the hotelShe told me I would be checked out of the hotel by the next morning and I would not be charged for the second nightIf the non-refundable policy is the policy and practice of the business then why was I instructed otherwise by the receptionist? If this is such a common practice at this establiaent why was this receptionist unaware of the policy and deceptively misinformed me of it? This business is ripping people off and I will never use this establosemt againIn an effort to prevent others from falling victim to this, I will let my story be known and I encourage the business owner to rethink his business practicesI was promised by the receptionist that my night would not be charged against me and I'm being charged for not staying in a roomThis is unfair and irresponsible business practiceIt deserves to be remedied and with this unjust enrichment, I will seek legal counsel on the matter