Super 8 Motel

The customer purchased a phone in the beginning of November never contacted us asking our holiday return policy. Our 30 day return policy is clearly stated on our website and on our [redacted] listing. At the time of purchase the customer was given the option to purchase an extended warranty through [redacted]...

from a company called [redacted] since the unit is refurbished. The customer did not purchase any warranty and was not within the holiday return period since they purchased the item prior to Thanksgiving. The first contact we received about the device was on January 10th which was 63 days after his purchase and beyond our return period at this time we did advise the customer they were passed the return period and they were to go through the extended warranty if they did purchase one. The customer responded with saying they will open cases with [redacted] and the Revdex.com if we did not refund the order or replace it.

Hello,The reason this customer was placed on Do Not Rent at the Super 8 in Brooklyn Center is because the day manager discovered through conversation with him and others that he has a tendency to go from hotel to hotel in the area and find reasons to complain to be able to be compensated for his...

stays. Whenever a customer makes a complaint at our hotel, we offer them a solution. In this case it was that we offered him 50% back to his room and also the option to switch his room. Whether the customer finds that acceptable or not is up to them. They are at any time able to check out and find accommodations elsewhere if they do not find it satisfactory. At the end of the day a transaction was made to pay for renting the room for the night. The room is a product, and if the customer is not satisfied with the product they can choose to shop elsewhere. This guest accepted 50% off and we gave him his money back already. If he was not satisfied with the solution then he should have told us at that time. The customer then complained to corporate Wyndham twice after that even though he was satisfied with the solution presented to him at the hotel level. After which he is going to the Revdex.com only to seek further compensation.The decision not to rent to him again was made after his actions were discussed with the front desk staff and the GM. At this location we have many people that are placed on the Do Not Rent list for various reasons, one of which is making false complaints in an effort to pay nothing for staying at the property. The reservation he made for the last night at the Super 8 was made through a third party travel agent, hotels.com. We are not collecting payment on this reservation from hotels.com. He can easily request a refund from them and they will oblige. Since the reservation was made through a third party, they would not know who is on our DNR list or not. That is why the customer would not know until they arrive on property. In this case since the customer did not stay, we will not be charging for the reservation. Our front desk even called hotels.com to inform them however of the situation and not to charge the customer for that night.We do not wish to do this to a customer at all normally, but his actions were detrimental to the point of getting in the way of our daily business. At the end of the day for a hotel manager we want to keep as many people coming back to our hotel as possible, but some people do not like to see reason and want only to stay the night without paying for it.Thank You,Zee

Thank you for contacting us. Our records show you signed up for a trial just paying the shipping and handling. You cancelled your account before the trial ended. You will be charged nothing further. The bottles are yours to keep for nothing more than the shipping handling you already paid.

Initial Business Response /* (1000, 5, 2016/07/05) */
As Mr. [redacted] relayed in his complaint, he had a 3 year lease that he turned in early. Unfortunately, at the time that Mr. [redacted] expressed interest in turning the vehicle in, neither he nor our sales department referred to his lease agreement...

from 2012. The presumption on the part of the sales department was that Mr. [redacted]'s lease ended when he thought it did. As for disclosing the terms of the lease, the term should be on the lease agreement signed by Mr. [redacted] and should absolutely have been disclosed at the time of his signing the agreement. At this point, it is difficult to ascertain what the conversation was 2 years ago, but we can certainly understand that Mr. [redacted] presumed the lease had a similar term to a prior lease he had.
As Mr. [redacted] indicated, [redacted] offered to split the amount with Mr. [redacted] if he leased or purchased another vehicle from Glenbrook Hyundai. This was a good faith offer to Mr. [redacted] as a valued customer. In Mr. [redacted]'s complaint, he indicated he thought that was a fair offer.
Glenbrook Hyundai would be happy to still honor that offer as made by Shane Housholder.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My position is I want a lease that I know is not padded, The Hyundai WEB site has leases that are advertised that seem lower, than the table that was offered. The last lease I had with Hyundai was [redacted] per month, that included tax. I asked Mr. [redacted] to include an identical equipped Sonata because that is what I know and can compare what I was paying before every month.
My desired resolution is the best lease price which Mr. [redacted] said he could do on either the Sonata SE or the Elantra SE, and a check cut back from the dealer, for [redacted] at signing.
I think this is more than fair, In fact, if I were on the dealer side of this negotiation, I would refund the [redacted] without any strings and tell the customer come in and sit down and I will cut the check, and then will make you an offer where you would want to apply it immediately on a new 36 month, 12,000 mile lease.
Final Business Response /* (4000, 13, 2016/07/18) */
Based on conversation with Shane Housholder, General Sales Manager, he communicated with Mr. [redacted] regarding his second Revdex.com complaint. The last communication was on July 7, 2016, by email. The lease that was offered to Mr. [redacted] is the nationally advertised rate plus the use tax that is charged by the State of Indiana on leases. Shane also offered to cut a check to Mr. [redacted] for [redacted] at the time of the lease signing. These seems to be what Mr. [redacted] is asking for, less [redacted] We would be happy to honor the offer that was made by Shane.
We did not respond directly to the Revdex.com complaint because we attempted to work directly with the customer.
Final Consumer Response /* (4200, 15, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposed resolution, with this is close enough take it or leave it offer. This is an email from the General Manager, about his best foot forward offer.
[redacted],

The [redacted] is plus the monthly use tax which would be around the [redacted]. That is basically same deal I sent you on the Elantra before and we would still be willing to off the [redacted] cash back.

[redacted]
There is no law against this kind of customer service, but it is like a clerk making change for a twenty when a distracted customer gave them a fifty, and when discovered, have the store manager tell them that the employee does not work there anymore, but you can have a partial store credit, take it or leave it. I would leave it and never go back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Consumer never brought to our attention that he didn't have towels. We are a Super 8 hotel, we don't have room service. Also, the one who purchased the room is different than who has the reward points, But we will still issue a $50 check just to satisfy the customer. We will mail it out and fax a...

copy of the check to the Revdex.com

The customer did visit our establishment on October 15th asking for the color described in her statement. Our stylist added a 7NA color to the clients root area, which is a dark natural ash blonde to give her an ombre look.  This would not require pre-pigmentation as the client states....

 There was a miscommunication on how far down the hair shaft the client would like the color.  After multiple text messages between the client and stylist the client agreed to come in Saturday morning, not the following week, to have the color service more to her liking at no additional charge.  The following day the client says she would like a refund on her color service.  The stylist asked the salon manager and she let her know our policy is to make the clients color to their satisfaction, not refunds.  If the client had received any damage to her hair this would have been handled differently. Also, if the client is not comfortable going to the same stylist we would put them with another stylist in the salon.  The client was told the salon manager would be in the following day and we would like to resolve this manner.  The client stated she would be in Saturday and never came into the salon or called to speak directly with the manager.  The manager never spoke with the client nor her husband as stated.

I am rejecting this response because:  I dont think that is the correct Motel details in my error and their error. I have been in other Motels and due to my medical problems and prescriptions.I may have diferent experiences., mixed up. I am sorry for the confusion. However Then I want to drop this complaint because even though I was there At somepoint, I have mixed up bad memories with other Motels.Thank you for your help. That Super 8 does have issues as the website [redacted] has negative reviews.. and so do other Motels.Thank You Again.

Mr. [redacted] never rented a room his friend rented both rooms by the name of [redacted].  Mr. [redacted] left the building and when he did the pet was throwing a fit.  We had other guest that was already complaining .   When his friend came out of his room (Mr. [redacted]) he was...

asked to get his friend about his dog.  Mr. [redacted] said right then he did not know why he brought the dog with them because this happens all the time.  When Mr. [redacted] came back in he was told politely that when leaving the hotel he would have to take the dog with him that the other guest was complaining and that they had to be respected.  We do allow pets and the guest are told that if the pets are not under control that they cannot stay without the guest being here with them.  At that point Mr. [redacted] said he was leaving and not staying.  Mr. [redacted] said behind his back they were staying.  Mr. [redacted] left for a little while with the dog and when he came back he had took the dog home.  They stayed their full reservation so they were not refunded any money.

Yes they paid what they owed but not the $100 we requested for the late fee.  Brad O'brien

Super 8 - Butler
Revdex.com,On be half of the Butler Super 8 in regards to the complaint from Mr. [redacted] case ID #[redacted]I have gotten in contact with Mr. [redacted] and explained to him that the room was immediately checked by the desk clerk, the maintenance man, and...

myself. We all agreed that there were no concerns. Mr. [redacted] then began to use foul language and therefore I hung up on him.Therefore there will be no refunds.The room was rented the night before Mr. [redacted] checked in and the night of Mr. [redacted]s check out and there were no problems or complaints about the room.I did not call Mr. [redacted] a liar for he called me one.All of the accusations are false.Sincerely,
[redacted], GM

Initial Business Response /* (1000, 5, 2015/11/24) */
Contact Name and Title: Ryan [redacted]
Under separate cover, I have attached a copy of the repair order signed by Mr. [redacted] and a copy of the oil change card that he received when he purchased the oil change package. As can be seen, both...

items state that the transaction is non-transferable and non-refundable.
Clearly, Mr. [redacted] has concerns about the completeness of the work performed. While we do not offer refunds, we can certainly arrange for Mr. [redacted] to work with a different service advisor and we can make sure that a thorough inspection is performed at the time of Mr. [redacted]'s next oil change.
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I explained already via email, to G Hyundai (and got a response/rejection in spite of that), I NEVER signed that document and I never saw that document with "someone else's signature that doesn't even resemble, my name), and I NEVER agreed to those terms for which they are binding me to now... I offered my drivers license as evidence and they never asked for it. This is a demand, what I initially asked for. If I have to go to court to get it, I will if this cannot be resolved here.

I will reply one more time.  This guest booked on a nonrefundable, noncancel reservation.  It states clearly on the internet that the discount is for prepaying, All my employees have been with me for awhile.  I checked with all of them and they said they did not tell this gentleman that it would be refunded. All hotels sell reservations that re nonrefundable. It is an industry standard. He keeps stating that the receptionist told him this and I believe that to be untrue.

Final Consumer Response /* (2000, 7, 2015/10/29) */
The company has refunded the overcharged amount to my card. My complaint is settled.

This issue was resolved on the 7th of January 2018 where customer accepted an apology and 50% refund.  Now customer is just trying to do wrong thing by making complaints.  First of all this reservation was third party site ([redacted].com) and she booked our smoking suite room and when she...

arrived at property she wanted non-smoking and we don't have non-smoking of that type of room at our property.  This issue was resolved through third party ([redacted].com) and we resolved it through them. For proof I am attaching a receipt showing refund and case resolution.

I do not longer wish to pursue the matter as I indicated in my first rejection letter stating of incompkete facts from their end and my end? I hope you have my rejection letter. I am dropping  nthe matter and will most likely not cash their check, There are more issuesAt hand but I don't have the time to get a lawyer..power, money.  Do you want the check if it comes...??I do not trust those people and other motel users have many issues with motel keepers..not just Them.  I do not consider this matter resolved other than that I refuse this outcome and Just rather that I drop the matter al together. I DO APPRECIATE that they got a notice that some peopleArw willing to complain against motels. For them atSuper 8 Red Bluff have hurt people with discrimination.

This guest checked in at 10:36pm advised front desk that only 2 people would be occupying this room. When in fact 4 people had occupied this room. Mr. [redacted] informed front desk that he wanted to extended his stay another day in the morning, our check out time is 11am. He called a few minutes later...

demanding (4) more towels, Mr. [redacted] was advised he could wait for housekeeping or come to front desk & pick up towels, company policy for safety reasons front desk clerks are not permitted in guest rooms. He then proceeded to use inappropriate language with clerk. As a courtesy we only charged him $20 for a late check out usually it is a full day charge. He checked out at 1:16pm Aug 10 & was rude & disrespectful to the front desk clerk. The $20 charge was not for 4 people occupying the room it was for late check out. As a courtesy we will refund $20 back to Mr. [redacted]s Visa card ending in [redacted].
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
Troy A[redacted]- service master damaged my floor when they removed the tile not vinyl. The cabinets were finally finished on August 21. And the job is finally done 6 months later. The work is done and there payed. Now we can part ways

Hey [redacted],I have to apologize as I just received your letter as of today July 24, 2015. As the notice states I Was sent one a week ago. I will attach a copy letter that was sent to  to Wyndham from my behalf at the time of this incident with guest [redacted]Case Notes :...

Case # [redacted]- 07/16/2015 [ (Site 03112) COBIAEDG (COBIAEDG) ]@10:20:48 AM: guest claiming false statements. guest had a older gentlemen with her who walked outside to grab a coffee during breakfast hours. no further notes, as seems guest will justify her story. I'm the GM of property would be no reason why I would not want to give my name out. I should of had guest arrested for putting her hands on me. Simply gave up on doing my best to help her when she started yelling and putting hands.Case Notes : Case # [redacted]- 07/16/2015 [ [redacted] ROSSI/ CUSTOMER CARE@8:20:41 AM: added pointsCase Notes : Case # [redacted]- 07/13/2015 [ [redacted] ROSSI/CUSTOMER CARE@10:52:32 AM: Folio shows a charge of $75.82, including a refund of $32.18. Called guest at the "Alternate" number and got a voice message system for someone else. Called the "Mobile" number and the number only supports text messaging and cannot accept a call or voice message. Sending email apology and advised of points being issued as a gesture of good will. Payout for points will not be charged to the hotel. [redacted]Issuing 15,000 WR points and charging AAAGS $57.69 to resolve issue.Case Notes : Case # [redacted]- 07/04/2015 [ [redacted] ROSSI / CUSTOMER CARE@:49:59 PM : Email received 7/3/15 The air conditioner and TV were both broken. I called the GM on duty (he refused to provide his name). He said that he would need to enter my room each time I wanted to turn on the TV . He entered. He said: we are not a part of Super 8 or Wyndam : I can do whatever I want to you. I am a single woman. He said this while standing in my room alone with me. I no longer feel safe. I could not reach anyone at Super 8 to help me. I contacted the Revdex.com.Case Notes : Case # [redacted]- 07/03/2015 [ [redacted] CUSTOMER CARE@:58:40 AM : [redacted] called stating the television and air conditioner did not work. They called the front desk and was told the television does not work and they would have to send a man up to the room to assist her. He went up to the room and told her he would do whatever he wanted. She stated he was aggressive and she was scared. She stated she wants a late check out and will be disputing the charges with her credit card company. She is also reporting this to the Revdex.com and the FTC.Case Notes : Case # [redacted]- 07/03/2015 [ (Site 03112) COBIAEDG (COBIAEDG) ]@:15:56AM : guest then claims I said "I could do whatever I want!" which at no time I said. I had mentioned to her that we were a privately owned hotel, that any matters or problems, I would be the one to talk to, to get resolved. She goes on... claiming she could hit me (pointing finger hard at me)because I was in her room. to Summarize this, guest seemed to have anger issues, a simply matter turned into a violet aggression taking on me. Guest will be given a 30% off stay, nothing more.Case Notes : Case # [redacted]- 07/03/2015 [ (Site 03112) COBIAEDG (COBIAEDG) ]@:09:14 AM: at around7:00amthis morning 07-03-2015, I receive a phone call from Ms. [redacted] claiming her TV was not working, said "no signal". I politely ask the guest if she would be ok if I guide her threw which require 2 easy steps to have the TV back to CABLE mode. Guest then starts yelling for no reason, " that she was fed up, the TV is broken, AC is not working!" I then offered to help her by going to the room. While I'm walking to towards the room with her on the phone still, then starts demanding a free night. She then goes on, that we are a Wyndham we shouldn't have these kinds of problems. Again, kindly I mentioned to the guest that a full refund could not be given, that partial of the stay will be deducted. She did not see it fair and demanded she gets what she wants. I waited outside the room, she then lets me in the room, in which I changed input setting back to CABLE mode, I explained the guest, that a partial of stay will be given once more, again insisted I was mean and would not do what she asked for. Then guest starts yelling, pointing at my with some force on my chest, almost in a hitting matters, I asked guest not to put hands on me, again pointing hard. I simply help guest with problem, demanded her to check out at check out time due to the behavior. she then slams the door.Let me know if you have any question. The above shows the conversation between myself and customer care from wyndhamSincerely[redacted]General Manager

Hello:
Guest is currently staying at the property. We spoke personally with the guest and saw that there was a miscommunication regarding the nights booked. The booking was originally quoted for three nights, and he was quoted a price for four nights. We agreed to shorten the stay for a single...

night and refunded the difference. Guest was satisfied with the resolution and ended up staying a few more nights with us.
 
Regards,Amar S[redacted]