Sony Corporation of America

Our customer placed an order 11/**/2014. Sony Rewards shipped the item, due to a system issue the shipped confirmation email was not sent. The customer contacted us letting us know the item was not received. After checking the [redacted] tracking number, it showed the item was signed for and delivered on 12/*/2014. The customer was instructed to file a claim with [redacted]. The customer contacted us back to explain [redacted] would not assist any further. Sony Rewards requested a signed copy of receipt from [redacted]. After reviewing that no signature was on the receipt, Sony Rewards re-shipped the item to the customer at no additional cost. The customer was satisfied with resolution.

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony TV KDL60W630B. Sony has contacted the customer and apologized for the delay of the check. We advised the customer that the check was reprocessed due to system error. We assured the customer that he will receive the check this time as we are working closely with the department that is processing the check. Customer does not want to accept our apology. We inform the customer that we are unable to expedite the process and the best thing that we can do right now is to wait for 4-6 weeks. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I have tried to return phone call, left on hold. Hard to get in touch with someone. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: We reviewed the customer's case further, and as discussed, offering up to maximum of $200.00 for a purchase of a new lamp is the best assistance that Sony can provide. The check will be issued within 4-6 weeks once the receipt is received. Sony's decision will not change in this regard.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When speaking to Sony Customer Service Representative Bianca, she were offering me a buy back for the defective laptop. Sony states they have no record of the buy back. I want to speak to a Supervisor, regarding this matter. I still have not heard from a Supervisor. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] , about her Sony DSCW730/L. We contacted the customer already, however we were not able to speak with her directly. We would like to refer the customer to...

Precision Camera Support Hotline ###-###-#### // support hours Monday-Friday 9AM-5PM ET.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I said last week.  Sony lied to me directly on many many occasions.  When I actually have my check in hand then I will drop my complaint, but not until then.  After all of the lies I was told, I have no real alternative but to think this may be another.  NOT resolved.  And I really don't care for their repeated calls to get me to drop this.  Please tell them to leave me alone if possible.  The repeated calls are just as annoying as their lies were.  Thanks- [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Gold Wireless PlayStation Headset. Sony has contacted the customer and advised him to contact the PlayStation Department directly. We are...

currently communicating with our Sony PlayStation department in regards to the customer’s issue. We have sent them an alert to provide status update and assist the customer regarding his problem. The customer may also reach them thru telephone number ###-###-####. Operation hours are M-Sat. from 8am -8pm Pacific Standard Time. We shall be monitoring this case and make sure that the customer will be provided assistance for whatever is necessary.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
No solution has been provided yet. I was told to take my TV to an authorized Sony repair shop almost two hours away from me.  It also charged me $99 to drop off the TV. So, right now, I'm worse off  than before talking to Sony.  This is not a solution. I have not heard back from the shop to find out what is wrong with the TV, and whether Sony will help me.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Muy phone according to advertisement was water proof therefor I do not want to contact warranty services. I want a refund for what I paid. The phone was not waterproof there for it is false advertisement.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was contacted by Sony from the phone number [redacted] and they asked me to call PlayStation Customer support at ###-###-####. I informed them that I had already called this number multiple times and they weren't able to help me. They said they had escalated my claim and that they may be able to further assist me.I called twice. I explained my situation to one representative, when he placed me on hold the call cut off forcing me to call back. The second representative said there were no notes on my account to suggest that I had been called earlier by someone at Sony. I explained my situation and she said she wasn't able to help me. She asked me for the phone number that called me and I gave it to her. She acted as if that number didn't belong to Sony and showed confusion why they would call me in the first place.As of now they have shipped my headset back and I received it on 6/*/2015. My headset  had considerable more wear on it than it did when I shipped it to them. It was dirty and scuffed up. It was to the point were I felt the need to wash my hands after touching it. I attached a picture of what it looked like when I got it back, the file is named [redacted]I took a picture of the headset before I sent it in to their service center to show how the product had broken during normal use. You can see in that picture that it wasn't as "abused" in that picture despite its broken condition. The file name is [ [redacted] ].I have shown that this appears to be a common issue with these headset with the following links that prove this is a issue with these headsets;[redacted]
[redacted]I believe this is enough to prove that there is an issue with the headset. My claim has been said to be denied out of neglect. I feel that that this headset had received more neglect at their hands than mine. The image I took before I shipped it to their service center show the issue with the headset cracking and breaking across the top band. I know these photos aren't the best as I took them with my phone, but if you zoom in you can see the multiple little cracks along the top band. It had the same stress fractures on both sides. Again, I say this was from normal use and this broke while on my head.The other image shows how the headset was returned to me. Not only did they not honor their warranty and repair or replace the headset, they also sent it back with farther damage and covered in dirt and grease.This troubles me because they shipped this headset back before I thought the issue fully resolved. The state in which they sent it back, well, if someone set it to me in that state I would think it had been neglected and abused as well. I included the photos of before I mailed it to them to show how the headset was damaged through normal use. The other photo shows how it was neglected at their service center. I had to pay shipping out of my own pocket and now if Sony wished to honor their warranty I would have to pay to have it shipped to them again, and it's 'abused' state.This is disheartening to see. I still believe Sony should honor their warranty because this is clearly a defect in the strength of the plastic use based on the links proved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business simply stated that they contacted me and they shall monitor the matter.  How does that even remotely answer my complaint?  It doesn't.  They reached out to me for some additional information and I sent it to them.  They reached out again for some additional information and I, once again, sent it to them. We need to wait and see what they come back with now.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding thecomplaint your office received from [redacted]. Sony has contacted customer last 11/** and today 12/**, but to no avail, we have reached his voice mail box. We left him a message to...

call us back so we can get his product information and assists him accordingly with the issues he has. If you have any questions or require additional information, please feel free to contact me at *
[redacted]  Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me and the matter will be resolved only after ALL indicated issues authored in the original complaint and pursuing responses have been resolved.
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted]  about the Sony Television model KDL70R550A.Sony has already contacted the customer and we have explained why Sony has this certain...

policy. We also understood customer point of view and handled his issue without his credit card information as he required.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted]. Our attempts to talked to the customer were unsuccessful. We would like to get more information about this problem. He may reach our support...

at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm Eastern Please provide the event number [redacted]. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I haven't received a resolution for my complaint yet from the song corporation. I'm sorry that iam being played by their customer service and the service people.Thanks, [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted]. Sony contacted the customer via email and was advised to send Sony a copy of the proof of purchase. Once the receipt is received and validated, the...

customer will be contacted with a resolution.
Thanks,
Jim C[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony [redacted].Sony has already contacted this customer and connected her call to our [redacted]. We also forwarded her issue to our [redacted], if this issue is still not resolved until now we advise that she contact our Sales Support at:Phone number: ###-###-####Phone hours: [redacted] [redacted]                             [redacted] [redacted] Sincerely,[redacted]

No new replacement or refund will be offered.  Sony Mobile continues to offer an in-warranty evaluation as a courtesy, and will repair the phone at no cost to the customer as long as there is no tampering, physical or liquid damage to the device.